Shaadi.com — unable to reinstate even after issuing id

Website:

www.shaadi.com

Hello there,
I am from canada and on april 20th i created profile on shaadi.com thinking to become a member and looking for a serious partner. The moment i created a profile it was deleted without any reason. So i was confused and recreated a new one and again was deleted not knowing u cannot create multiple accounts. I then sent an email to help section asking the reason and guess what i get a standard scripted email u violated t & c read the agreement. So i did read and i said i did not violate nothing so this woman called priyanka atkan sends another email saying u tried creating multiple profiles so cannot reinstate and in order to reinstate she asked for id proof so i did send her my drivers license everything was correct on my id except city as i mentioned on profile toronto cause my id was issued in mississauga as i now live in toronto. So i get an email on april 21 from this woman saying sorry u violated t and c and im v pissed as u people take ids and make fake profiles and put us in trouble. This is not done as u guys dint give me a chance to even rectify my profile nothing.. This os not how u work? I[censored] people dont get this resolved i will for sure take further action.