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Shadowfax Complaints & Reviews

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Updated: Apr 7, 2026
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B
bharath5963
Jun 24, 2023
Dec 16, 2025
This thread was updated on Dec 16, 2025
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Sir, Kindly Speed Up My Package AWB NUMBER : SF[protected]FPL and Deliver it to me as Soon as Possible Today Itself As I Need My Order Urgently.. So, Kindly Deliver My Order Without any Further Delays.. Since it is really Urgent.
Shadowfax customer support has been notified about the posted complaint.
Dear Bharath,

Greetings from Shadowfax!

Your issue has been escalated and our team is working to resolve it soon. Please allow us some time to get back to you with an update.

Regards,
Team Shadowfax


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    prasad palwankar
    Jun 21, 2023
    Dec 16, 2025
    This thread was updated on Dec 16, 2025
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    Website: tracker.shadowfax.in/#/track/5B7F8C88F9E7C9883EAAB5BBA8D965A8/Fwd

    I HAVEN'T RECEIEVE MY ORDER THOUGH IT SHOWS IT REACHES EVEN AFTER 3 DAYS PASSED

    THEY STATED THAT :-Monday, 19 Jun

    07:37 AM Shipment is received at Shadow fax's Ahmedabad AMD_Makarba facility

    BUT UNFORTUNATELY NO DELIEVERY BOY COMES TO DELIEVER TODAY DATE IS[protected]
    Shadowfax customer support has been notified about the posted complaint.
    Dear Prasad,

    Greetings from Shadowfax!

    Your issue has been escalated and our team is working to resolve it soon. Please allow us some time to get back to you with an update.

    Regards,
    Team Shadowfax
    Dear Prasad,

    As per the update received from our team, your shipment has been delivered successfully. Do let us know if we can help you in any other way.

    Regards,
    Team Shadowfax
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      muskan557
      Jun 18, 2023
      Dec 16, 2025
      This thread was updated on Dec 16, 2025
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      Product not received till now

      Its already been 4 days since I haven't received my product but in app its showing your product has been delivered and delivery agent is also not answering the call....
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      bharath5963
      Jun 13, 2023
      May 1, 2024
      This thread was updated on May 1, 2024
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      Kindly Reschedule the Delivery of My Order To Today Evening as I was Unavailable Today Morning

      Sir, Kindly Re-Shedule My Order AWB NUMBER : SF[protected]FPL and Deliver it to me Today Evening as i was Unavailable Today Morning.. So, Kindly Deliver My Order Today Evening Itself Without any Further Delays.. Since it is really Urgent....
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      rqp
      from Thane, Maharashtra
      Jun 1, 2023
      Dec 16, 2025
      This thread was updated on Dec 16, 2025
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      Address: Katrap, Near Mc Donald, Shri Heights Building, Shop No 2, Badlapur, Tal - Ambernath, Dist - Thane.

      I ordered a dress combo from meesho.
      I didn't get my order SF[protected]FPL delivered but delivery agent has shown status of my products as delivered. So, I have not been given my products or not my payment refund, So please my refund amount 975/- on urgent.

      Delivery boy name - Pramod Ghadge
      Delivery boy mobile no - [protected] & [protected]
      Shadowfax courier address - Katrap, Near Mc Donald, Shri Heights Building, Shop No 2, Badlapur, Tal - Ambernath, Dist - Thane.
      Shadowfax customer support has been notified about the posted complaint.
      Dear Customer,

      Greetings from Shadowfax!

      Thank you for helping us with your details. We will look into this right away and get back to you with an update at the earliest.

      Regards,

      Team Shadowfax

      
      Sir, Kindly Speed Up My Package AWB NUMBER : SF[protected]FPL and Deliver it to me as Soon as Possible TODAY ITSELF as I Need My Order Urgently ...So, Kindly Deliver My Order Without any Further Delays.. Since it is really Urgent.
      Sir, Kindly Speed Up My Package AWB NUMBER : SF[protected]FPL and Deliver it to me as Soon as Possible As I Need My Order Urgently.. So, Kindly Deliver My Order Today Itself Without any Further Delays.. Since it is really Urgent.
      Dear Sir/Ma'am,

      We regret to inform you that your shipment has been lost in transit. Request you connect with the client for refund related assistance.

      Regards,
      Team Shadowfax

      
      Dear Sir/Ma'am,

      As per the update received from our team, your shipment has been delivered successfully. Do let us know if we can help you in any other way.

      Regards,
      Team Shadowfax
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        R
        rqp
        from Thane, Maharashtra
        May 29, 2023
        Dec 16, 2025
        This thread was updated on Dec 16, 2025
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        Address: Ambernath East, Pin 421501

        I was ordered a dress combo from meesho.
        I didn't get my order SF[protected]FPL delivered but delivery agent has shown status of my products as delivered.

        Delivery boy name - Pramod Ghadge
        Delivery boy mobile no -
        [protected] &[protected]
        Shadowfax customer support has been notified about the posted complaint.
        Dear Sir/ma'am,

        Greetings from Shadowfax!

        Our team would like to investigate into this. Please share your AWB number, so that we can take this up with the concerned team.

        Regards,
        Team Shadowfax
        rqp's [Complaint's author] reply, May 30, 2023
        AWB No is SF572189750FPL
        Please send my order or refund amount
        Parcel Amount is 975/-
        I ordered a dress combo from meesho.
        I didn't get my order SF[protected]FPL delivered but delivery agent has shown status of my products as delivered. So, I have not been given my products or not my payment refund, So please my refund amount 975/- on urgent.

        Delivery boy name - Pramod Ghadge
        Delivery boy mobile no - [protected] & [protected]
        Shadowfax courier address - Katrap, Near Mc Donald, Shri Heights Building, Shop No 2, Badlapur, Tal - Ambernath, Dist - Thane.
        rqp's [Complaint's author] reply, Jun 7, 2023
        I ordered a dress combo from meesho.
        I didn't get my order SF572189750FPL delivered but delivery agent has shown status of my products as delivered. So, I have not been given my products or not my payment refund, So please my refund amount 975/- on urgent.

        Delivery boy name - Pramod Ghadge
        Delivery boy mobile no - 8087790013 & 7248903585
        Shadowfax courier address - Katrap, Near Mc Donald, Shri Heights Building, Shop No 2, Badlapur, Tal - Ambernath, Dist - Thane.
        Sir, Kindly Speed Up My Package AWB NUMBER : SF[protected]FPL and Deliver it to me as Soon as Possible As I Need My Order Urgently.. So, Kindly Deliver My Order Today Itself Without any Further Delays.. Since it is really Urgent.
        Sir, Kindly Speed Up My Package AWB NUMBER : SF[protected]FPL and Deliver it to me as Soon as Possible As I Need My Order Urgently.. So, Kindly Deliver My Order Without any Further Delays.. Since it is really Urgent.
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          N
          Nilesh117
          from Muzaffarpur, Bihar
          May 28, 2023
          Dec 16, 2025
          This thread was updated on Dec 16, 2025
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          Address: pokharaira, saraiya, muzaffarpur, bihar
          Website: phonepay bussiness

          The delivery boy call me for delivery otp and when i say that when you come to me and give me my product then i will tell you the otp but he say when you share otp then i will deliver this but still i dont get the product.
          Shadowfax customer support has been notified about the posted complaint.
          Dear Nilesh,

          Greetings from Shadowfax!

          You are important to us, and we would like to ensure a prompt resolution for this issue. Please share your AWB number and registered mobile number with us. We assure you of a quick solution.

          Regards,
          Team Shadowfax
          Sir, Kindly Speed Up My Package AWB NUMBER : SF[protected]FPL and Deliver it to me as Soon as Possible TODAY ITSELF as I Need My Order Urgently ...So, Kindly Deliver My Order Without any Further Delays.. Since it is really Urgent.
          Sir, Kindly Speed Up My Package AWB NUMBER : SF[protected]FPL and Deliver it to me as Soon as Possible As I Need My Order Urgently.. So, Kindly Deliver My Order Today Itself Without any Further Delays.. Since it is really Urgent.
          Dear Nilesh,

          As per the update received from our team, your shipment has been delivered successfully. Do let us know if we can help you in any other way.

          Regards,
          Team Shadowfax
          Sir, Kindly Speed Up My Package AWB NUMBER : SF[protected]FPL and Deliver it to me as Soon as Possible Today Itself As I Need My Order Urgently.. So, Kindly Deliver My Order Without any Further Delays.. Since it is really Urgent.
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            M
            Manesh D Bajaj
            May 20, 2023
            Apr 23, 2024
            This thread was updated on Apr 23, 2024
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            AWB SF[protected]PIC... shipment was picked up on the 15th May 2023 from the seller but not delivered to the buyer and the status of the order is showing order cancelled. The seller claims he has not received the product. The parcel is worth 11k to 12k.
            Shadowfax customer support has been notified about the posted complaint.
            Dear Mahesh,

            Your issue has been escalated and our team is working to resolve it soon. Please allow us some time to get back to you with an update.

            Regards
            Team Shadowfax
            Manesh D Bajaj's [Complaint's author] reply, May 23, 2023
            I am sorry but I would like to get clearity and also resolution.
            Sir, Kindly Speed Up My Package AWB NUMBER : SF[protected]FPL and Deliver it to me as Soon as Possible TODAY ITSELF as I Have not Received My Order Since the Last 10 Days...So, Kindly Deliver My Order Without any Further Delays.. Since it is really Urgent.
            Sir, Kindly Speed Up My Package AWB NUMBER : SF[protected]FPL and Deliver it to me as Soon as Possible TODAY ITSELF as I Have not Received My Order Since the Last 10 Days...So, Kindly Deliver My Order Without any Further Delays.. Since it is really Urgent.
            The status of the order is cancelled. WHERE IS THE PRODUCTS PICKED UP BY SHADOWFAX. Kindly look into it its 14 days today.
            HELLO
            It is nearly 20 days since all this problem has started but i havent got any response from @shadowfax courier company... I have various people who can guarntee that the parcel was picked up from the seller but has not yet reached me... This is very important as the goods are nearly worth 11000rs.
            I WILL BE FILLING A CASE AGAINST @shadowfax for running this scam and stop these type of fake companies to show their faces.
            Sir, Kindly Speed Up My Package AWB NUMBER : SF[protected]FPL and Deliver it to me as Soon as Possible As I Need My Order Urgently.. So, Kindly Deliver My Order Without any Further Delays.. Since it is really Urgent.
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              D
              deepa.g
              May 20, 2023
              Dec 16, 2025
              This thread was updated on Dec 16, 2025
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              I have a return parcel of Meesho.

              Retrun traking id dtd 13.05.2023: R[protected]FPL

              Shadowfax assigned for pick up but executive not coming for pick up and saying no. your team us cancelling my request by mentioning wrong reason that customer wants to cancel.

              till date parcel not picked up.

              now return window closed on meesho. because of your useless logistic services, i have lost my money.
              Shadowfax customer support has been notified about the posted complaint.
              Dear Deepa,

              Greetings from Shadowfax!

              Our team would like to investigate into this. Please share your AWB number and registered mobile number, so that we can take this up with the concerned team.

              Regards,
              Team Shadowfax

              
              Hi Deepa

              Our team would like to investigate into this. Please share your AWB number (via Messenger) so that we can take this up with the concerned team.

              Regards
              Team Shadowfax
              Dear Deepa,

              Greetings from Shadowfax!

              Our team would like to investigate into this. Please share your AWB number (via Messenger) so that we can take this up with the concerned team.

              Regards,
              Team Shadowfax

              
              Dear Deepa,

              Greetings from Shadowfax!

              Our team would like to investigate into this. Please share your AWB number, so that we can take this up with the concerned team.

              Regards,

              Team Shadowfax

              
              Dear Deepa,

              Greetings from Shadowfax!

              Our team would like to investigate into this. Please share your AWB number, so that we can take this up with the concerned team.

              Regards,

              Team Shadowfax
              Our team would like to investigate into this. Please share your AWB number, so that we can take this up with the concerned team.
              Our team would like to investigate into this. Please share your AWB number (via Messenger) so that we can take this up with the concerned team.
              Our team would like to investigate into this. Please share your AWB number (via Messenger) so that we can take this up with the concerned team.
              Our team would like to investigate into this. Please share your AWB number, so that we can take this up with the concerned team.
              Sir, Kindly Speed Up My Package AWB NUMBER : SF[protected]FPL and Deliver it to me as Soon as Possible TODAY ITSELF as I Have not Received My Order Since the Last 10 Days...So, Kindly Deliver My Order Without any Further Delays.. Since it is really Urgent.
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                X
                xmfl
                May 18, 2023
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                I have returned product with tracking ID R[protected]AJI on shadowfax on march 29, but ajio reshipped me product with tracking IDR[protected]FPL from shadowfax, when I tracked this on shadowfax it asked for OTP with registered no.79XXXXXXX6, my registered no. is83XXXXXXX2, bcz of this I haven't recieved refund I have recieved someone else's product, please check where is my product also check qR[protected]FPL who's product is this provide correct information n correct product which I have returned to ajio so that I can get my money refund, bcz of your mistake I lost my money
                Shadowfax customer support has been notified about the posted complaint.
                Dear Sir/Ma'am,

                Greetings from Shadowfax!

                Your issue has been escalated and our team is working to resolve it soon. Please allow us some time to get back to you with an update.

                Regards,
                Team Shadowfax

                
                check adress, AWB, tracking ID, registered phone everything is different
                Dear Sir/Ma'am,

                As per the team's update, the pickup has been assigned under the Non-Quality Control parameter as we are not responsible for any debit. Please contact your client for further assistance.

                Regards,
                Team Shadowfax
                
                Sir, Kindly Speed Up My Package AWB NUMBER : SF[protected]FPL and Deliver it to me as Soon as Possible TODAY ITSELF as I Have not Received My Order Since the Last 10 Days...So, Kindly Deliver My Order Without any Further Delays.. Since it is really Urgent.
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                  S
                  sreelakshmivishnu
                  May 16, 2023
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                  No update available where the product is ? Showing in transit ...delivery date was 15th...but customer not received it...please deliver the courier

                  Customer name - Abhilash
                  Tracking id - SF[protected]AEP
                  Shadowfax customer support has been notified about the posted complaint.
                  Hi Abhilash,

                  Our team would like to investigate into this. Please share your AWB number, so that we can take this up with the concerned team.

                  Regards,
                  Team Shadowfax
                  Sir, Kindly Speed Up My Package AWB NUMBER : SF[protected]FPL and Deliver it to me as Soon as Possible TODAY ITSELF as I Have not Received My Order Since the Last 10 Days...So, Kindly Deliver My Order Without any Further Delays.. Since it is really Urgent.
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                    K
                    Keerthana18
                    from Bengaluru, Karnataka
                    May 15, 2023
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                    My order number is SF58847602FPL.
                    It's a cash on delivery order. Delivery partner scammed me. After delivering the product to me, he updated the status as order canceled. I want to return the product but I'm unable to do so as the status is updated as canceled. His contact number is [protected]. If I call him again and ask him to change the status as delivered also, he is not responding back.
                    Take action against him and change my order status as delivered at the earliest.
                    Shadowfax customer support has been notified about the posted complaint.
                    Sir, I Request You to Kindly Speed Up My Package AWB NUMBER : SF[protected]FPL and Deliver it to me as Soon as Possible Today Itself .. Since it is really Urgent.
                    Dear Keerthana,

                    Greetings from Shadowfax!

                    Our team would like to investigate into this. Please share your valid AWB number and registered mobile number, so that we can take this up with the concerned team.

                    Regards,
                    Team Shadowfax
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                      Bharadwaj0007
                      from Hyderabad, Telangana
                      May 11, 2023
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                      Website: Shadowfax

                      Hai, my name is Bharadwaj and I'm a rider of shadowfax from hyderabad, I have this type of service not responding to riders late response, and getting extra distance for every order, always long distance orders no updates worst service I have ever seen please update the app and don't give extra distance.

                      Literally, for every order we are getting extra distance and very long distance orders 😡😡😡

                      My mail id : [protected]@gmail.com
                      Shadowfax customer support has been notified about the posted complaint.
                      Sir, Kindly Speed Up My Package AWB NUMBER : SF[protected]FPL and Deliver it to me as Soon as Possible TODAY ITSELF as I Have not Received My Order Since the Last 10 Days...So, Kindly Deliver My Order Without any Further Delays.. Since it is really Urgent.
                      Sir, Kindly Speed Up My Package AWB NUMBER : SF[protected]FPL and Deliver it to me as Soon as Possible ...So, Kindly Deliver My Order Without any Further Delays.. Since it is really Urgent.
                      Sir, Kindly Speed Up My Package AWB NUMBER : SF[protected]FPL and Deliver it to me as Soon as Possible TODAY ITSELF as I Have not Received My Order ...So, Kindly Deliver My Order Without any Further Delays.. Since it is really Urgent.
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                        manushi1234
                        from Thiruvananthapuram, Kerala
                        May 10, 2023
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                        Sir, My Package AWB NUMBER : SF[protected]FPL Has not yet Delivered to me, So I Request You to Kindly Speed Up My Package and Deliver it to me as Soon as Possible .. Since it is really Urgent.
                        Shadowfax customer support has been notified about the posted complaint.
                        Your issue has been escalated and our team is working to resolve it soon. Please allow us some time to get back to you with an update.
                        Sir, Kindly Speed Up My Package AWB NUMBER : SF[protected]FPL and Deliver it to me as Soon as Possible TODAY ITSELF as I Have not Received My Order Since the Last 10 Days...So, Kindly Deliver My Order Without any Further Delays.. Since it is really Urgent.
                        Sir, Kindly Speed Up My Package AWB NUMBER : SF[protected]FPL and Deliver it to me as Soon as Possible TODAY ITSELF as I Have not Received My Order Since the Last 10 Days...So, Kindly Deliver My Order Without any Further Delays.. Since it is really Urgent.
                        Sir, Kindly Speed Up My Package AWB NUMBER : SF[protected]FPL and Deliver it to me as Soon as Possible ...So, Kindly Deliver My Order Without any Further Delays.. Since it is really Urgent.
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                          Rinita G
                          May 1, 2023
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                          I ordered a dress from meesho.It says that it'll be delivered in 4 may. Today is 1 may. I'm out of town for my exam.Delivery boy called me.I couldn't pick up the phone because I was in exam hall.Later I called him back.He started showing me mood.I kept my calm.I told him to cancel the order because I was not in my town.He told me not to order again and cursed me.I would not order from meesho again and tell everyone to do so.You guys don't know how to do business.Quit it.My family has business, even if the customer is angry we don't disrespect them.Today you lost many customers. Delivery boy's phone number -[protected]
                          Please tell him to behave himself or I will make a complaint in the police for harassment.
                          Shadowfax customer support has been notified about the posted complaint.
                          Dear Rinita,

                          Greetings from Shadowfax!

                          We are sorry for the inconvenience caused. Please share your AWB number and registered mobile number with us so that we can get this sorted on priority.

                          Regards,
                          Team Shadowfax
                          Dear Rinita G,

                          Greetings from Shadowfax!

                          We are sorry for the inconvenience caused. Please share your AWB number and registered mobile number with us so that we can get this sorted on priority.

                          Regards,
                          Team Shadowfax
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                            LekshmiSree91
                            from Trivandrum, Kerala
                            Apr 29, 2023
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                            Delivery partner is intentionally delaying the product delivery. Even though the product is out for delivery, he won't deliver it. While calling he is saying that he can't deliver your product.Very rude and arrogant delivery partner Sreekumar N.([protected])
                            Why are you keeping such employees.
                            Shadowfax customer support has been notified about the posted complaint.
                            Dear Sir/Ma'am,

                            Greetings from Shadowfax!

                            We are sorry for the inconvenience caused. Please share your AWB number and registered mobile number with us so that we can get this sorted on priority.

                            Regards,
                            Team Shadowfax
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                              Pakkhhii
                              from Mumbai, Maharashtra
                              Apr 28, 2023
                              Dec 16, 2025
                              This thread was updated on Dec 16, 2025
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                              Morning I received the sms from shadowfex that the parcel is out for delivery. Afternoon i received the message that it is delivered. It got updated in the app aswell (ajio) . However no parcel was delivered.
                              Shadowfax customer support has been notified about the posted complaint.
                              Dear Pakkhhii,

                              Greetings from Shadowfax!

                              We are sorry for the inconvenience caused. Please share your AWB number and registered mobile number with us so that we can get this sorted on priority.

                              Regards,
                              Team Shadowfax
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                                shashank.rockcena
                                from Gurugram, Haryana
                                Apr 27, 2023
                                Dec 16, 2025
                                This thread was updated on Dec 16, 2025
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                                Address: Gurgaon
                                Website: www.decathlon.in

                                Hi,

                                I had placed return request for 6 articles of Decathlon. The Shadow fax rider picked up all the 6 articles on 15th April, but refund was received for 4 items only. 2 items which are the highest priced in the whole order (INR 1499 and and INR 1999) were not received by Decathlon.
                                On 18th April, I received msg from Shadowfax that they could not reach me for pick up. Then again on 19th and 21st April, I again got SMS from Shadowfax that a pick up with AWB R28699766DCN is due. The same rider came to pick up and asked for those 2 articles, I reminded him that he had picked those up already and he said he will mention that I am not cooperating for the return pick up, and went away. It has been almost a week and no refund received. Decathlon is saying the pick is not yet successful, while the articles were already picked up on 15th April.

                                Decathlon Order ID for which refund not received is 15322605.
                                Other AWBs which were picked up by the same Shadowfax rider were : R[protected]DCN and R[protected]DCN

                                Please help me get my Refund of INR 3498/-.
                                Shadowfax customer support has been notified about the posted complaint.
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                                  Gaurav.gkp.1
                                  Apr 27, 2023
                                  Dec 16, 2025
                                  This thread was updated on Dec 16, 2025
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                                  "Fraud company with fraud employees"
                                  Tracking id is R[protected]AJI, R[protected]AJI, R[protected]AJI. My all three orders were picked successfully on 12th April.And shadowfax employee stole my all three packets in transit. No customer support
                                  Shadowfax customer support has been notified about the posted complaint.
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                                    ShilpaU
                                    Apr 27, 2023
                                    Dec 16, 2025
                                    This thread was updated on Dec 16, 2025
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                                    Address: W-1 building, Bopal Ambli road, Ahemdabad

                                    My product Tracking Id is R[protected]FPL Luke boys t shirt picked up by agent on Monday 24/04/23 and he said msg for picked up and refund will be came after i reached at my office and register but till date he has not contacted me and on next day other person from shadowfax came and ask for same pick up and i told him yesterday your agent came and picked up but till date he has not registered now status showing in meesho i cancelled my pick up and i lost my refund and also my product i thought fraud done by shadowfax, kindly help
                                    Shadowfax customer support has been notified about the posted complaint.
                                    Dear Shilpa,

                                    Greetings from Shadowfax!

                                    We are sorry for the inconvenience caused. Please share your AWB number and registered mobile number with us so that we can get this sorted on priority.

                                    Regards,
                                    Team Shadowfax
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