Submit a Complaint
Claimed

Shadowfax Complaints & Reviews

shadowfax.in
1.8
Updated: Oct 26, 2025
Complaints 1452
Resolved
436
Unresolved
1016
So far, so good. Shadowfax is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Shadowfax will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to Shadowfax

Having problems with Shadowfax?

File a complaint and get it resolved by Shadowfax customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Postal & Delivery Services
Shadowfax

Shadowfax reviews & complaints page 10

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
N
nileshnathe
from pune, Maharashtra
Apr 17, 2023
Apr 17, 2023
This thread was updated on Apr 17, 2023
Report
Copy

After looking at my 26AS Form, I Could see that various bookings are done against my Pan Number. but that amount was not credited to my bank account.

I also tried to reach via email, telephone, Social media to shadowfax team, but no response from shadowfax team.

I have also attached snip shot of it.
+1 photos
Shadowfax customer support has been notified about the posted complaint.
View replies
Dear Nilesh,

Greetings from Shadowfax!

We understand your concern. We request you to connect with our rider care center under the help section of your Shadowfax app for better assistance regarding your concern.

Regards,
Team Shadowfax
Reply
Helpful
Found this helpful?
1 Comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    A
    abhinit10
    from Patna, Bihar
    Apr 11, 2023
    Apr 16, 2023
    This thread was updated on Apr 16, 2023
    Report
    Copy

    I placed a return pickup with shadowfax.Pickup boy came and took the parcel but before returning it to ajio he replaced the product by a old used shirt and then ajio declared it non-ajio product and again returned it to me.I'm gonna file police complaint against your company.
    AWB R[protected]AJI

    Contact no.-[protected]
    Shadowfax customer support has been notified about the posted complaint.
    View replies
    Dear Abhinit,

    Greetings from Shadowfax!

    We are sorry for the inconvenience caused. Please share your AWB number and registered mobile number with us so that we can get this sorted on priority.

    Regards,
    Team Shadowfax
    Reply
    abhinit10's [Complaint's author] reply, Apr 14, 2023
    AWB R465929966AJI
    No.-6203480696
    Kindly Speed Up My Package AWB NUMBER : SF[protected]AEP and Deliver it to me as Soon as Possible .. Since it is really Urgent.

    Original product stolen by pickup boy - Comment #4099466 - Image #0
    Reply
    Helpful
    Found this helpful?
    2 Comments
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      S
      SoumyaPB
      Apr 8, 2023
      Apr 17, 2023
      This thread was updated on Apr 17, 2023
      Report
      Copy

      Flipkart order delayed

      I ordered something on flipkart on 1st April for which the promised delivery date was 3rd April. But on 3rd April the delivery date got updated to 8th April. However after that thr product reached the destination delivery hub on 4th April. Since then, there has been no update and they are not even trying to deliver the product.
      When I try reaching them, they have this IVR that says their agents will reach out in next 24 hours. But...
      Helpful
      Found this helpful?
      2 Comments
      Report
      Copy
      A
      abhinit10
      from Patna, Bihar
      Apr 3, 2023
      Apr 7, 2023
      This thread was updated on Apr 7, 2023
      Report
      Copy

      I placed a return pickup with shadowfax.Pickup boy came and took the parcel but before returning it to ajio he replaced the product by a old used shirt and then ajio declared it non-ajio product and again returned it to me.I'm gonna file police complaint against your company.
      Order id!:AWBR[protected]AJI
      Pickup boy no.[protected]
      Shadowfax customer support has been notified about the posted complaint.
      View replies
      Dear Abhinit,

      Greetings from Shadowfax!

      We are sorry for the inconvenience caused. Please share your AWB number and registered mobile number with us so that we can get this sorted on priority.

      Regards,
      Team Shadowfax
      Reply
      Kindly Speed Up My Package AWB NUMBER : SF[protected]AEP and Deliver it to me as Soon as Possible .. Since it is really Urgent.

      Original product stolen - Comment #4097442 - Image #0
      Reply
      Kindly Speed Up My Package AWB NUMBER : SF[protected]AEP and Deliver it to me Tommorow Itself .. Since it is really Urgent.

      Original product stolen - Comment #4097774 - Image #0
      Reply
      Helpful
      Found this helpful?
      3 Comments
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        A
        Abhijeet55
        Apr 3, 2023
        Apr 8, 2023
        This thread was updated on Apr 8, 2023
        Report
        Copy

        Got fraud delivery from shadowfax
        +1 photos
        Shadowfax customer support has been notified about the posted complaint.
        View replies
        Kindly Speed Up My Package AWB NUMBER : SF[protected]AEP and Deliver it to me Today Itself .. Since it is really Urgent.

        Fraud delivery received - Comment #4097836 - Image #0
        Reply
        Helpful
        Found this helpful?
        1 Comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          H
          Himanshi1812
          Mar 28, 2023
          Mar 28, 2023
          This thread was updated on Mar 28, 2023
          Report
          Copy

          I have placed the order through Meesho and they have assigned the product to shadowfax for the delivery. My order has reached the nearest location but it's not delivered yet. It should be delivered by 26th March and now it's 28th March and I still don't have any update about the order. Also I'm trying connect them on the customer support no. But that no. is also unreachable.
          Shadowfax customer support has been notified about the posted complaint.
          View replies
          Dear Himanshi,

          Greetings from Shadowfax!

          We apologize for the inconvenience caused. Please share your AWB number and registered mobile number with us so that we can get this sorted on priority.

          Regards,
          Team Shadowfax
          Reply
          Dear Himanshi,

          Greetings from Shadowfax!

          We apologize for the inconvenience caused. Please share your AWB number and registered mobile number with us so that we can get this sorted on priority.

          Regards,
          Team Shadowfax
          Reply
          Dear Himanshi,

          Greetings from Shadowfax!

          We apologize for the inconvenience caused. Please share your AWB number and registered mobile number with us so that we can get this sorted on priority.

          Regards,
          Team Shadowfax
          Reply
          Helpful
          3 other people found this review helpful
          3 found this helpful
          3 Comments
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            B
            Bbat Jamid
            Mar 27, 2023
            Mar 30, 2023
            This thread was updated on Mar 30, 2023
            Report
            Copy

            Address: Faridabad haryana

            I order pent and shirt bt it is totally damaged I take product shirt burry company I want to refund my money it is totally fake produts deliver
            +2 photos
            Shadowfax customer support has been notified about the posted complaint.
            View replies
            Dear Jamid,

            Greetings from Shadowfax!

            We are sorry for the inconvenience caused. Please share your AWB number and registered mobile number with us so that we can get this sorted on priority.

            Regards,
            Team Shadowfax
            Reply
            Dear Jamid,

            Please share the requested details with us so that we can look into it.

            Regards,
            Team Shadowfax
            Reply
            Helpful
            Found this helpful?
            2 Comments
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              H
              Harshvardhaqqq
              from Lucknow, Uttar Pradesh
              Mar 24, 2023
              Mar 24, 2023
              This thread was updated on Mar 24, 2023
              Report
              Copy

              My I'd was terminated due to costmer order cancellation not my fault please reactivate my I'd 2976204
              Shadowfax customer support has been notified about the posted complaint.
              View replies
              Dear Harsh,

              For a quick resolution to your concern, we request you to connect with our rider care center on your Shadowfax app for further assistance regarding your query.

              Regards,
              Team Shadowfax
              Reply
              Helpful
              Found this helpful?
              1 Comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                S
                [email protected]
                Mar 19, 2023
                Mar 20, 2023
                This thread was updated on Mar 20, 2023
                Report
                Copy

                I had put up a return request for two jeans. Awb is R[protected]FPL Now, it is being shown that pickup is cancelled. Please do the needful as I need my refund for the same
                +1 photos
                Shadowfax customer support has been notified about the posted complaint.
                View replies
                Dear Sir/Madam,

                Greetings from Shadowfax!

                We are sorry for the inconvenience caused to you. We wish to inform you that we have forwarded your concern to our team and will get back to you with an update at the earliest.

                Regards,
                Team Shadowfax
                Reply
                Helpful
                Found this helpful?
                1 Comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  S
                  [email protected]
                  Mar 19, 2023
                  Report
                  Copy

                  I had put a return order on meesho for two jeans. Return request was accepted and now it is shown that pickup order is cancelled. I am sharing the awb no. below: r[protected]fpl please do the needful as i need my refund for the same
                  Shadowfax customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    R
                    Reddyumesh
                    from Bengaluru, Karnataka
                    Mar 16, 2023
                    Report
                    Copy

                    Order still not delivered

                    Address: Kudlu gate Bangalore 560068

                    Docket number SF[protected]FPL this I placed in mesho in 6/03 /23 estimated last date 16/03/2023 but still not delivered my order their no response from shadowfax I raised the complaint within 24 hours contact you but their is not responding last three days order status also same show near my location kudlu gate hub but I searched in Google that hub address is permanently closed how can I get my order...
                    +1 photos
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy
                    A
                    Anjana Meena
                    Mar 15, 2023
                    Mar 16, 2023
                    This thread was updated on Mar 16, 2023
                    Report
                    Copy

                    Address: Near radhika restaurant,guwardi jaisinghpura kaladera

                    It's not working properly.i have to return this product.plz resolve it
                    Shadowfax customer support has been notified about the posted complaint.
                    View replies
                    Dear Meena,

                    Greetings from Shadowfax!

                    We would like to take a close look at your concern. Please share your AWB number and registered mobile number with us so that we can assist you better.

                    Regards,
                    Team Shadowfax
                    Reply
                    Helpful
                    Found this helpful?
                    1 Comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      S
                      sreelakshmivishnu
                      Mar 14, 2023
                      Mar 14, 2023
                      This thread was updated on Mar 14, 2023
                      Report
                      Copy

                      Address: Kadlu gate, Bangalore

                      Making too much delay in delivering product
                      Customer name - Uma
                      Tracking id - SF[protected]AEP
                      +1 photos
                      Shadowfax customer support has been notified about the posted complaint.
                      View replies
                      Dear Sree,

                      Greetings from Shadowfax!

                      We are sorry for the inconvenience caused. Please be assured that we have forwarded your concern to our team and we will get back to you with an update at the earliest.

                      Regards,
                      Team Shadowfax
                      Reply
                      Helpful
                      Found this helpful?
                      1 Comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        V
                        Vaishnaviniphadkar
                        from Pune, Maharashtra
                        Mar 12, 2023
                        Mar 13, 2023
                        This thread was updated on Mar 13, 2023
                        Report
                        Copy

                        I order a product from meesho it was cod payment and delivery partner asked me for otp I received cancellation otp from shadofax and the delivery partner insisted to give it saying its the right code I gave him the code now my order status is showing cancelled and i am unable to return it I recived wrong size product I want my refund and I am worried what fraud they did why they gave cancellation code please resolve and respond asap
                        Shadowfax customer support has been notified about the posted complaint.
                        View replies
                        Dear Vaishnavini,

                        Greetings from Shadowfax!

                        We apologize for the inconvenience caused. Please share your AWB number and registered mobile number with us so that we can get this sorted on priority.

                        Regards,
                        Team Shadowfax
                        Reply
                        Helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          S
                          Sasi Raja
                          Mar 11, 2023
                          Mar 11, 2023
                          This thread was updated on Mar 11, 2023
                          Report
                          Copy

                          Address: RAJAHMUNDRY

                          Please activate new id 3102032
                          Shadowfax customer support has been notified about the posted complaint.
                          View replies
                          Dear Raja,

                          Greetings from Shadowfax!

                          We understand your concern. We request you to connect with our rider care center under the help section of your Shadowfax app for better assistance regarding your concern.

                          Regards,
                          Team Shadowfax
                          Reply
                          Helpful
                          Found this helpful?
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            R
                            Rohini1987
                            Mar 11, 2023
                            Mar 11, 2023
                            This thread was updated on Mar 11, 2023
                            Report
                            Copy

                            Pls dont send delivery person with number eight zero one five eight eight one nine zero nine.. I don't know his name .. I'm from Chennai, he talks very bad and cheap words with my mother . She felt very bad on receiving delivery. He wanted my mom to come down all the way from 2nd floor to receive the delivery.. she came and took the delivery and he has not return the change also and moreover he was shouting at my mom, as if her mistake for not giving correct amount.. pls take action against this person .. number is EIGHT ZERO ONE FIVE EIGHT EIGHT ONE NINE ZERO NINE
                            Shadowfax customer support has been notified about the posted complaint.
                            View replies
                            Dear Rohini,

                            Greetings from Shadowfax!

                            Please share your AWB number and registered mobile number with us so that we can get this sorted on priority.

                            Regards,
                            Team Shadowfax
                            Reply
                            Helpful
                            Found this helpful?
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              M
                              Madhu198785
                              Mar 10, 2023
                              Mar 10, 2023
                              This thread was updated on Mar 10, 2023
                              Report
                              Copy

                              I strongly request don't send products from SHADOWFAX COURIER SERVICE. Bec Dinesh Kumar from Chennai is a very rude, fraud delivery person, who uses very bad words with ladies. Doens't respect women, and cheats money too.. He is a rowdy he disrespects women's uses harsh words to my mom..his number [protected].. shadowfax hired Goons in their company
                              Shadowfax customer support has been notified about the posted complaint.
                              View replies
                              Dear Sir/Ma'am,

                              We'd like to assure you that we do not stand for such behavior at Shadowfax and are committed to a happy experience for our customers. Please share your AWB number and register mobile number with us to initiate disciplinary action against the responsible partner.

                              Regards,
                              Team Shadowfax
                              Reply
                              Helpful
                              Found this helpful?
                              1 Comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                P
                                Princehashim11
                                Mar 10, 2023
                                Mar 10, 2023
                                This thread was updated on Mar 10, 2023
                                Report
                                Copy

                                Fraud Dinesh Kumar delivery person
                                Shadowfax customer support has been notified about the posted complaint.
                                View replies
                                Dear Sir/Ma'am,

                                Greetings from Shadowfax!

                                We’d like to assist you. Please share your complete concern in detail with us so that we can assist you better.

                                Regards,
                                Team Shadowfax
                                Reply
                                Madhu198785's reply, Mar 10, 2023
                                I request don't send DINESH kumar from Chennai to any delivery as he behaves very badly, only bec of him i don't like ur courier service..his number starts from EIGHT ZERO ONE FIVE EIGHT EIGHT ONE NINE ZERO NINE.. PLS I BEG U DON'T SEND THIS PERSON FOR DELIVERY AS HE INSULTS INFRONT OF ALL
                                Helpful
                                Found this helpful?
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  S
                                  Sankar singaram
                                  from Vellore, Tamil Nadu
                                  Mar 3, 2023
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  I am ordered one products on 24 Feb, but today received, from delivery boy, I am paid the amount, and seen the product, this is wrong and already used products, I am say to deliver boy pick the return, but he is not accept, only collection my money rs 750

                                  Need refund and pick the product for return below I have attached order details, many times I called customer care no response
                                  +1 photos
                                  Mar 3, 2023
                                  Complaint marked as Resolved 
                                  I am ordered one products on 24 Feb, but today received, from delivery boy, I am paid the amount, and seen the product, this is wrong and already used products, I am say to deliver boy pick the return, but he is not accept, only collection my money rs 750
                                  Shadowfax customer support has been notified about the posted complaint.
                                  Helpful
                                  1 other people found this review helpful
                                  1 found this helpful
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    I
                                    Indu1104
                                    Feb 27, 2023
                                    Feb 28, 2023
                                    This thread was updated on Feb 28, 2023
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    Address: H.N 611 2nd B floor, Sector 21 Pocket E

                                    I placed order on Flipkart. Since I didn't like it so I placed a return for that order.
                                    Now return was picked up by shadowfax AWB R[protected]WEB on 19th Feb 11am.
                                    After 5 mins of order picked up, I received a message that quality check didn't pass .
                                    Since that person picked up the return item already why I received that message. That is a fraud. He has kept the item with him. Everytime I track the order status it shows order not picked up.
                                    Please help me in getting the refund.
                                    Feb 28, 2023
                                    Complaint marked as Resolved 
                                    I reached out to the delivery boy. He said that due to some technical issues order status was showing not picked withQC failed. Now je updated the status and I have received my refund. Closing it
                                    Shadowfax customer support has been notified about the posted complaint.
                                    View replies
                                    What's the update on this.
                                    I will have to take a legal action against shadowfax
                                    Reply
                                    Helpful
                                    Found this helpful?
                                    1 Comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit

                                      Related businesses

                                      FedEx
                                      2.2
                                      (1464)
                                      Reliance Courier
                                      1
                                      (54)
                                      Delhivery
                                      1
                                      (3820)