Submit a Complaint
Claimed

Shadowfax Complaints & Reviews

shadowfax.in
1.8
Updated: Nov 28, 2025
Complaints 1470
Resolved
438
Unresolved
1032
So far, so good. Shadowfax is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Shadowfax will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to Shadowfax

Having problems with Shadowfax?

File a complaint and get it resolved by Shadowfax customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Postal & Delivery Services
Shadowfax

Shadowfax reviews & complaints page 16

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
R
Roopa Ramanathan
Sep 13, 2022
Resolved
Report
Copy
Resolved

Trough online insta person designer Mumbai ddm we had ordered 2 sarees . One Multi colour and one white . The multi Color saree sAys delivered and we received also . The white saris status says it’s delivered but not yet received . Both same
Address . But when tried to reach shadowfax it is asking registers mobile number but that is the person who send it is the registered number . So I can’t reach out to them also .

The order is for both the shipments

SF[protected]FPL And
SF[protected]FPL

The white saree says delivered by 17th and other one is 18th . 17th saree is not received and 18th we received . Can you please help . We didn’t receive the saree
Oct 15, 2022
Complaint marked as Resolved 
Shadowfax customer support has been notified about the posted complaint.
Verified Support
Sep 13, 2022
Shadowfax Customer Care's response Dear Roopa,

Greetings from Shadowfax!

We deeply regret the inconvenience caused to you. Please be informed that we have forwarded your concern to our team and will get back to you with an update at the earliest. We appreciate your patience while we work on this.

Regards,
Team Shadowfax
Verified Support
Sep 14, 2022
Shadowfax Customer Care's response Dear Roopa,

Greetings from Shadowfax!

Please be informed that we have updated the status of the shipment from our end, we request you to contact the seller for further assistance regarding the refund.

Regards,
Team Shadowfax
View replies
Order not received but status shows that the order got delivered and i complain about the issue they tell me that they will do something but nothing happened. I ordered a tunic top order placed on 8 October 2022 and it shows that the order delivered on 11 October 2022. Still not received the product and now company send the massage that they will not send the product or money

Order not received . But status says delivered - Comment #4063509 - Image #0
Reply
Helpful
Found this helpful?
1 Comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    S
    Shyamali Rana
    Sep 12, 2022
    Report
    Copy

    Address: Durgapur,713212

    Delivery boy done the return pick-up and send me the OTP and said to me share the OTP for return, he pick up the product and gone, but it's almost 26hrs, I didn't received the return confirmation ..
    Shadowfax customer support has been notified about the posted complaint.
    Sep 12, 2022
    Updated by Shyamali Rana     Pls help me
    View replies
    Dear Shayamali,

    Greetings from Shadowfax!

    We understand your concern in regards to the shipment. Please write to us [protected]@shadowfax.in with your detailed concern along with your AWB ID for better assistance in this regard.

    Warmly,
    Team Shadowfax
    Reply
    Helpful
    Found this helpful?
    1 Comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      A
      Akhil Chaluvila
      Sep 12, 2022
      Resolved
      Report
      Copy
      Resolved

      Courier boy denied delivery

      Address: Attingal kerala

      From the last thre days i was talking with the courier boy everytime he was saying lies. Now he is saying that the courier boy on your route is on leave and we dont know when he will return. Till then your courier will be with us. And he was very rude and miss behaving. Now you tell me what to do next. The courier center is at attingal, kerala. SF[protected]FPL is the order id....
      Helpful
      Found this helpful?
      1 Comment
      Report
      Copy
      B
      blossomG
      from Mumbai, Maharashtra
      Sep 11, 2022
      Report
      Copy

      Address: MUMBAI, MUMBAI
      Website: Shadowfax

      Wrong item was picked. response from custome Care received and complaint resolved.
      Thank you
      Shadowfax customer support has been notified about the posted complaint.
      View replies
      Complaint resolved quickly, thank you
      Reply
      Helpful
      1 other people found this review helpful
      1 found this helpful
      1 Comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        B
        blossomG
        from Mumbai, Maharashtra
        Sep 11, 2022
        Resolved
        Report
        Copy
        Resolved

        Address: Mumbai

        No response from customer Care and delivery agent contact number not provided
        Oct 13, 2022
        Complaint marked as Resolved 
        Shadowfax customer support has been notified about the posted complaint.
        Verified Support
        Sep 12, 2022
        Shadowfax Customer Care's response         Dear Blossom,

        Greetings from Shadowfax!

        We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

        Regards,
        Team Shadowfax
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          S
          Sabarna Samanta
          from Pandua, West Bengal
          Sep 11, 2022
          Resolved
          Report
          Copy
          Resolved

          Address: 711302

          ORDER NUMBER: R[protected]WEB
          ORDER FROM: WESTBURY_PT
          CURRENT STATUS: PICKED
          ORDER DATE: 06 SEPTEMBER, 2022
          TOTAL ITEMS: 1
          7 Sep Picked From Customer 01:34 PM
          Out for Pick up[protected] PIN 1xx9)
          Please find attachments for your reference and do the needful.
          +1 photos
          Oct 20, 2022
          Complaint marked as Resolved 
          Shadowfax customer support has been notified about the posted complaint.
          Verified Support
          Sep 12, 2022
          Shadowfax Customer Care's response           Dear Customer,

          Greetings from Shadowfax!

          We'd like to inform you that our team is looking into this with the highest priority and will update you regarding the same at the earliest. 

          Regards,
          Team Shadowfax
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            R
            Rahnam
            Sep 9, 2022
            Resolved
            Report
            Copy
            Resolved

            Hi,

            The item having tracking num AWB R[protected]WEB has been picked up by the courier agent on 3rd sep 2022. But it has not yet reached the seller. I just want to know when it will reach the seller and whats the status of my product now?
            The contact num of courier agent - [protected]

            Expecting a solution ASAP.
            Oct 12, 2022
            Complaint marked as Resolved 
            Shadowfax customer support has been notified about the posted complaint.
            Verified Support
            Sep 11, 2022
            Shadowfax Customer Care's response             Dear Customer,

            Greetings from Shadowfax!

            We regret the inconvenience caused. We have escalated your issue to our team and shall get this sorted at the earliest. Please allow us some time.

            Regards,
            Team Shadowfax
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              A
              A-one Store
              Sep 5, 2022
              Report
              Copy

              Pickup not done last 5 day ..

              Courier boy denied to pickup the product
              Shadowfax customer support has been notified about the posted complaint.
              View replies
              Dear Sir/Ma'am,

              Greetings from Shadowfax!

              Apologies for the inconvenience caused. Request you to share your concern in detail along with the AWB number at [protected]@shadowfax.in in order to assist you further.

              Regards,
              Team Shadowfax
              Reply
              Helpful
              Found this helpful?
              1 Comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                S
                Shahid1995
                from Alwar, Rajasthan
                Sep 5, 2022
                Report
                Copy

                Address: 1st floor, Appek Building, 93/A, 4th B Cross Rd, 5th Block, Koramangala, Bengaluru, Karnataka 560095

                It has been more than a week from delivery date of order.
                Updated status was not on site .
                Complaints many times but not received any response.
                Shadowfax customer support has been notified about the posted complaint.
                Verified Support
                Sep 06, 2022
                Shadowfax Customer Care's response                 Dear Shahid,

                Greetings from Shadowfax!

                We deeply regret what you had to endure. Please be assured that your concern has been escalated to our team and we will get this resolved at the earliest.

                Regards,
                Team Shadowfax
                Sep 10, 2022
                Updated by Shahid1995                 Still my order is not received.

                View replies
                When it will be solved .It has been more than a week and many complaints has been submitted to you from my side and you told me we escalated you concern to team .You guys just making fool of peoples. Nothing will be done just give promisses but nothing will be done.
                Screenshot attached for your reference.
                Please yrr solved the issue ...kon sa delivery partner select kiya hain glowroad ne

                Order not delivered yet #SF303230651AEP - Comment #4047402 - Image #0
                Reply
                Helpful
                Found this helpful?
                1 Comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  S
                  Shanawaz Makandar
                  Sep 3, 2022
                  Resolved
                  Report
                  Copy
                  Resolved

                  Address: Samare school, Gokul dham, Gudihal road, old hubli

                  I have order product in meesho aap on 29th of August 2022 the order got delivered from shadow fax today 3rd of September 2022 and delivery boy said me that the order is from meesho aap i have contacted meesho app service care they said me that my order from meesho have not yet got shipped and i have reached to shadowfax office yo enquiry but the manager says i have ordered from facebook but i have ordered from meesho and delivery boy said that order from meesho i want to solve this problem and give back my return
                  Oct 5, 2022
                  Complaint marked as Resolved 
                  Shadowfax customer support has been notified about the posted complaint.
                  Sep 03, 2022
                  Updated by Shanawaz Makandar                   I have ordered a product from meesho aap on 29th of August 2022 and the ordered got delivered on 3rd of September 2022 the delivery boy said that the order is from meesho app but i have contacted meesho app service care they said my order is not yet shipped please solve this problem i have received fake order
                  Verified Support
                  Sep 04, 2022
                  Shadowfax Customer Care's response                   Dear Shanawaz,

                  Greetings from Shadowfax!

                  We deeply regret the inconvenience caused to you. Please share your AWB number with us at [protected]@shadowfax.in so that we can look into it right away.

                  Regards,
                  Team Shadowfax
                  Helpful
                  1 other people found this review helpful
                  1 found this helpful
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    P
                    Prachi Bangar
                    from Devale (Junnar), Maharashtra
                    Sep 3, 2022
                    Resolved
                    Report
                    Copy
                    Resolved

                    Address: D9, SPACIA CHS, Bhumkar Chowk, Wakad, Pune

                    Agent took incorrect yellow kurti for exchange against blue kurti, now my yellow kurti which is for return (which agent already took), agent denied to take it as I have blue kurti with me now.
                    +2 photos
                    Oct 5, 2022
                    Complaint marked as Resolved 
                    Shadowfax customer support has been notified about the posted complaint.
                    Verified Support
                    Sep 04, 2022
                    Shadowfax Customer Care's response                     Dear Prachi,

                    Greetings from Shadowfax!

                    We deeply regret the inconvenience caused to you. Please be informed that we have forwarded your concern to our team and will get back to you with an update at the earliest. We appreciate your patience while we work on this.

                    Regards,
                    Team Shadowfax
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      S
                      Sreejith maniyot
                      from New Delhi, Delhi
                      Sep 2, 2022
                      Resolved
                      Report
                      Copy
                      Resolved

                      Address: Banglore. Karnataka

                      I'm worked on shadowfax delivery service.. But still my id is terminated.. Pls activate my id
                      Oct 6, 2022
                      Complaint marked as Resolved 
                      Shadowfax customer support has been notified about the posted complaint.
                      Verified Support
                      Sep 04, 2022
                      Shadowfax Customer Care's response                       Dear Sreejith,

                      Greetings from Shadowfax!

                      We're sorry for the inconvenience caused to you. Please be informed that we have forwarded your concern to our team and will get back to you with an update at the earliest. You can also connect with our rider care center for quick assistance regarding your concern.

                      Regards,
                      Team Shadowfax
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        K
                        Krishna Kumar Sampath
                        from Tirupur, Tamil Nadu
                        Sep 2, 2022
                        Report
                        Copy

                        I have ordered soaps from Khadi Natural, but itwas not delivered by Shadowfax, showing same status for 15 days. No customer support or nothing
                        Shadowfax customer support has been notified about the posted complaint.
                        Sep 02, 2022
                        Updated by Krishna Kumar Sampath                         Order Id : SF[protected]PIC
                        Verified Support
                        Sep 02, 2022
                        Shadowfax Customer Care's response                         Dear Krishna,

                        Greetings from Shadowfax!

                        We deeply regret the inconvenience caused to you. Please be informed that we have forwarded your concern to our team and will get back to you with an update at the earliest. We appreciate your patience while we work on this.

                        Regards,
                        Team Shadowfax
                        Sep 03, 2022
                        Updated by Krishna Kumar Sampath                         Received call from support today, will update once my parcel is delivered
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          R
                          Rohith3002
                          Sep 1, 2022
                          Resolved
                          Report
                          Copy
                          Resolved

                          I am trying to return the product for the past 6 days. Without even calling me, It is showing return pickup attempted 2 times in AJIO App. But I haven't received a call. It's getting delayed. Please resolve this issue.
                          Return ID: RT78459893
                          +1 photos
                          Sep 3, 2022
                          Complaint marked as Resolved 
                          Shadowfax customer support has been notified about the posted complaint.
                          Verified Support
                          Sep 02, 2022
                          Shadowfax Customer Care's response                           Dear Rohith,

                          Greetings from Shadowfax!

                          We deeply regret what you had to endure. Please be assured that your concern has been escalated to our team and we will get this resolved at the earliest.

                          Regards,
                          Team Shadowfax
                          Helpful
                          1 other people found this review helpful
                          1 found this helpful
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            S
                            Silent Gamer
                            Aug 30, 2022
                            Resolved
                            Report
                            Copy
                            Resolved

                            I ordered something else received wrong product
                            +1 photos
                            Oct 3, 2022
                            Complaint marked as Resolved 
                            Shadowfax customer support has been notified about the posted complaint.
                            Verified Support
                            Aug 31, 2022
                            Shadowfax Customer Care's response                             Dear Honey,

                            Greetings from Shadowfax!

                            Shadowfax is a last-mile logistics company and does not sell any product. Please contact the seller for the return process.

                            Regards,
                            Team Shadowfax
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              M
                              M Mhatre
                              Aug 27, 2022
                              Report
                              Copy

                              I have requested to pick up my order 1 month ago and its not yet picked up. The company said they will send the delivery person by next day, but no one came. The number provided in the sms is not reachable.
                              Shadowfax customer support has been notified about the posted complaint.
                              View replies
                              Dear Mhatre,

                              Greetings from Shadowfax!

                              We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                              Regards,
                              Team Shadowfax
                              Reply
                              Helpful
                              Found this helpful?
                              1 Comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                K
                                Kishwish
                                from Haridwar, Uttarakhand
                                Aug 27, 2022
                                Resolved
                                Report
                                Copy
                                Resolved

                                Non qc return

                                Address: Rishikesh Haridwar

                                I have requested for a return from meesho they have cancelled the pickup because it was qc. I request shadow fax to send their delivery boy with non qc pickup please.R56378269FPL tracking id...
                                Helpful
                                2 other people found this review helpful
                                2 found this helpful
                                1 Comment
                                Report
                                Copy
                                U
                                UTKARSH RUPAVATIYA
                                Aug 27, 2022
                                Report
                                Copy

                                Call me [protected]
                                Shadowfax customer support has been notified about the posted complaint.
                                View replies
                                Dear Utkarsh,

                                Greetings from Shadowfax!

                                Please share details of the issue you faced at [protected]@shadowfax.in and we assure you of a swift resolution.

                                Regards,
                                Team Shadowfax
                                Reply
                                Helpful
                                Found this helpful?
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  K
                                  Kirubakari_K_J
                                  Aug 25, 2022
                                  Report
                                  Copy

                                  My courier status is showing as "Order received from AJIO" on 28th July and there is no update after that. My courier has not been delivered yet. Please find the tracking id below.

                                  Tracking ID : SF[protected]AJI
                                  Shadowfax customer support has been notified about the posted complaint.
                                  View replies
                                  Dear Kirubakari,

                                  Greetings from Shadowfax!

                                  We regret the inconvenience caused to you and we wish to turn this experience around. Please write to us at [protected]@shadowfax.in for better assistance in this regard.

                                  Warmly,
                                  Team Shadowfax
                                  Reply
                                  Helpful
                                  Found this helpful?
                                  1 Comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    P
                                    Prash258
                                    from Jabalpur, Madhya Pradesh
                                    Aug 21, 2022
                                    Report
                                    Copy

                                    Address: Patan bypass near RTO office

                                    I am parashant poddar 2055316 now i am doing work in shadowfax by vendor Anurag singh senger but by shadowfax mail my salary is hold my cluster vinod prajapati says what to do I am middle class family and my salary 8000 hold by shadowfax
                                    Shadowfax customer support has been notified about the posted complaint.
                                    View replies
                                    Dear Parashant,

                                    Greetings from Shadowfax!

                                    We understand your concern in regards to the payout. We have forwarded your concern to our team and will get back to you with an update at the earliest. Please bear with us.

                                    Warmly,
                                    Team Shadowfax
                                    Reply
                                    Dear Parashant,

                                    Greetings from Shadowfax!

                                    As per the update from our team, we request you to connect with the Vendor for better assistance in this regard.

                                    Regards,
                                    Team Shadowfax
                                    Reply
                                    Helpful
                                    2 other people found this review helpful
                                    2 found this helpful
                                    2 Comments
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit

                                      Related businesses

                                      ExpressIt Logistics Worldwide
                                      4.6
                                      (80)
                                      First Flight Couriers
                                      1
                                      (3353)
                                      Madhur Courier
                                      1
                                      (1076)