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Shadowfax Complaints & Reviews

shadowfax.in
1.8
Updated: Apr 7, 2026
Complaints 1480
Resolved
444
Unresolved
1036
So far, so good. Shadowfax is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Shadowfax will keep up the work and continue to help more customers with their concerns even better 🤝
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Shadowfax reviews & complaints page 16

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S
susghosh28
from Agartala, Tripura
Sep 26, 2022
Resolved
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Address: 1st floor, Appek Building, 93/A, 4th B Cross Rd, 5th Block, Koramangala, Bengaluru, Karnataka 560095
Website: www.shadowfax.in

Hello I already paid 249 rs by UPI regarding awb number SF[protected]AJI. I have already paid that amount on 21st September. I attached payment receipt. Delivery boy refused to deliver my order. Even I raised ticket but no resolution.
Sep 26, 2022
Complaint marked as Resolved 
Delivered my product
Shadowfax customer support has been notified about the posted complaint.
Verified Support
Sep 26, 2022
Shadowfax Customer Care's response Dear Sir/Ma'am,

Greetings from Shadowfax!

We understand your concern in regard to the shipment. Please write to us at [protected]@shadowfax.in with your detailed concern along with the AWB ID for better assistance.

Warmly,  
Team Shadowfax
View replies
Dear Sir/Ma'am,
Greetings from Shadowfax!

We understand your concern in regard to the shipment. Please write to us at [protected]@shadowfax.in with your detailed concern along with the AWB ID for better assistance.

Warmly,  
Team Shadowfax
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    S
    Shalzss
    Sep 23, 2022
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    Address: Mangalore

    The delivery guy never attempts to pick up the defective ajio product order and I just receive a message every time that I dint respond to his calls. In fact when I call he never responds and when he does he tells me he will try coming the next day but he doesn’t . And when I go to the logistics with the product they ask me to put the order on return again and again. And Iam tired of mailing ajio . I really don’t know what to do with this as I don’t need that product.
    Shadowfax customer support has been notified about the posted complaint.
    View replies
    Dear Customer,

    Greetings from Shadowfax!

    We are sorry for the unpleasant experience. Kindly help us with your AWB number along with your registered mobile number so that we can look into this right away.

    Regards,
    Team Shadowfax
    Reply
    Dear Customer,

    Greetings from Shadowfax!

    We sincerely apologize for your experience. Please share details of the issue you faced at [protected]@shadowfax.in and we assure you of a swift resolution.

    Regards,
    Team Shadowfax
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      A
      Anulok
      from Mumbai, Maharashtra
      Sep 23, 2022
      Resolved
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      Resolved

      I ordered manglustra n return the courier boy not called n what he did i don't knw that the product was diffrent n quality is not good..it will be cancelled..i lose 361 rs
      Nov 1, 2022
      Complaint marked as Resolved 
      Shadowfax customer support has been notified about the posted complaint.
      Sep 23, 2022
      Updated by Anulok       Plz resolve it r else refund my money by shadowfox courier boy.
      Verified Support
      Sep 23, 2022
      Shadowfax Customer Care's response       Dear Varkaalaanitha,

      Greetings from Shadowfax!

      Shadowfax is a last-mile logistics company and does not sell any products. Please contact the seller for the return process.

      Regards,
      Team Shadowfax
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        K
        Kamal Dhaunchak
        Sep 23, 2022
        Resolved
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        Resolved

        Awb no. SF[protected]PIC
        my parcel is not yet deliverd and no update after 21 september 2022.Please deliver the parcel as soon as possible
        Oct 26, 2022
        Complaint marked as Resolved 
        Shadowfax customer support has been notified about the posted complaint.
        Verified Support
        Sep 23, 2022
        Shadowfax Customer Care's response         Dear Kamal,

        Greetings from Shadowfax!

        We'd like to inform you that our team is looking into this with the highest priority and will update you regarding the same at the earliest. 

        Regards,
        Team Shadowfax
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          M
          Mahaveer Marketing
          Sep 22, 2022
          Resolved
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          Resolved

          I am a seller on meesho. The returns were assigned to shadowfax service, and the returns have reached the hub but they are not delivering the returns, saying that the hub is situated in far location so the delivery couldn't happen. Its been months since the items are not received and when tried calling the hub incharge and the manager, they don't receive the call now.
          Return AWB Nos:
          R45984297FPL, R68105079FPL, R[protected]FPL, R61073378FPL, R64058326FPL
          Oct 24, 2022
          Complaint marked as Resolved 
          Shadowfax customer support has been notified about the posted complaint.
          Verified Support
          Sep 23, 2022
          Shadowfax Customer Care's response           Dear Mahaveer,

          Greetings from Shadowfax!

          We'd like to inform you that our team is looking into this with the highest priority and will update you regarding the same at the earliest. 

          Regards,
          Team Shadowfax
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            A
            Annapurna Nayak
            Sep 20, 2022
            Resolved
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            Resolved

            I haven't received my refund amount on meesho.Its been over a month as the delivery person didn't provide any return slip. Kindly provide the slip so that I can get the refund amount.
            Oct 22, 2022
            Complaint marked as Resolved 
            Shadowfax customer support has been notified about the posted complaint.
            Verified Support
            Sep 21, 2022
            Shadowfax Customer Care's response             Dear Annapurna,
            Greetings from Shadowfax!

            We understand your concern in regards to the shipment. Please write to us at [protected]@shadowfax.in with your detailed concern along with the AWB ID for better assistance.

            Regards,
            Team Shadowfax
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              N
              nisha21A
              Sep 20, 2022
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              Address: from Amritsar Punjab

              These guys have sent bedsheet pillow covers to returned address
              Shadowfax customer support has been notified about the posted complaint.
              View replies
              Dear Nisha,
              Greetings from Shadowfax!

              We wish to get this addressed. Please write to us at [protected]@shadowfax.in with your detailed concern along with the AWB ID for better assistance in this regard.

              Warmly,
              Team Shadowfax
              Reply
              Dear Nisha,
              Greetings from Shadowfax!

              We wish to get this addressed. Please write to us at [protected]@shadowfax.in with your detailed concern along with the AWB ID for better assistance in this regard.

              Warmly,
              Team Shadowfax
              Reply
              Dear Nisha,
              Greetings from Shadowfax!

              We wish to get this addressed. Please write to us at [protected]@shadowfax.in with your detailed concern along with the AWB ID for better assistance in this regard.

              Warmly,
              Team Shadowfax
              Reply
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                R
                [email protected]
                from Bengaluru, Karnataka
                Sep 16, 2022
                Resolved
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                Resolved

                Account is suspended

                Address: 1st floor, Appel building,93/A 4th cross rd 5th block Koramangala,Bengaluru Karnataka-560095

                Dear sir,

                I’m robin chacko and my shadowfax food delivery app suspended due to some error happened and for the same company collected fine also . And they suspended for 7 days but now they informed our account has been terminated.
                The shadowfax account is different because we cannot call the customer ones we reached the location and the support team is not supporting and also waiting for the response ore call from...
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                K
                Krs_125
                from Noida, Uttar Pradesh
                Sep 13, 2022
                Resolved
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                Resolved

                Address: Delhi

                My flipkart order shippee through Shadowfax with shipment id - SF[protected]FK not delivered from many days. Unable to track details. Unable to connect with shadowfax customer service agents. Even flipkart customer service team is unable to fetch details of shipment and unable to connect with courier partner. Worst service from shadowfax. Kindly deliver my order. Very much disappointed.
                Oct 21, 2022
                Complaint marked as Resolved 
                Shadowfax customer support has been notified about the posted complaint.
                Verified Support
                Sep 14, 2022
                Shadowfax Customer Care's response                 Dear Sir/Ma'am,

                Greetings from Shadowfax!

                We deeply regret what you had to endure. Please be assured that your concern has been escalated to our team and we will get this resolved at the earliest.

                Regards,
                Team Shadowfax
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                  S
                  Shreya sweta padma Nayak
                  Sep 13, 2022
                  Resolved
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                  Resolved

                  Address: Ganesh Nagar 3rd Lane Near Ssvm, Nilakhantyeswar Cremation Ground And Tile Showroom
                  Website: Meesho

                  I got receive a wrong product. After payment also i haven't received any confirmation message that your order got deliverd so i m unable to return it also
                  Oct 18, 2022
                  Complaint marked as Resolved 
                  Shadowfax customer support has been notified about the posted complaint.
                  Sep 13, 2022
                  Updated by Shreya sweta padma Nayak                   I need my refund
                  Verified Support
                  Sep 13, 2022
                  Shadowfax Customer Care's response                   Dear Shreya,

                  Greetings from Shadowfax!

                  We're sorry for the experience you had. Please share your AWB number along with your registered mobile number with us at [protected]@shadowfax.in to assist you better.

                  Regards,
                  Team Shadowfax
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                    R
                    Roopa Ramanathan
                    Sep 13, 2022
                    Resolved
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                    Resolved

                    Trough online insta person designer Mumbai ddm we had ordered 2 sarees . One Multi colour and one white . The multi Color saree sAys delivered and we received also . The white saris status says it’s delivered but not yet received . Both same
                    Address . But when tried to reach shadowfax it is asking registers mobile number but that is the person who send it is the registered number . So I can’t reach out to them also .

                    The order is for both the shipments

                    SF[protected]FPL And
                    SF[protected]FPL

                    The white saree says delivered by 17th and other one is 18th . 17th saree is not received and 18th we received . Can you please help . We didn’t receive the saree
                    Oct 15, 2022
                    Complaint marked as Resolved 
                    Shadowfax customer support has been notified about the posted complaint.
                    Verified Support
                    Sep 13, 2022
                    Shadowfax Customer Care's response                     Dear Roopa,

                    Greetings from Shadowfax!

                    We deeply regret the inconvenience caused to you. Please be informed that we have forwarded your concern to our team and will get back to you with an update at the earliest. We appreciate your patience while we work on this.

                    Regards,
                    Team Shadowfax
                    Verified Support
                    Sep 14, 2022
                    Shadowfax Customer Care's response                     Dear Roopa,

                    Greetings from Shadowfax!

                    Please be informed that we have updated the status of the shipment from our end, we request you to contact the seller for further assistance regarding the refund.

                    Regards,
                    Team Shadowfax
                    View replies
                    Order not received but status shows that the order got delivered and i complain about the issue they tell me that they will do something but nothing happened. I ordered a tunic top order placed on 8 October 2022 and it shows that the order delivered on 11 October 2022. Still not received the product and now company send the massage that they will not send the product or money
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                      S
                      Shyamali Rana
                      Sep 12, 2022
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                      Address: Durgapur,713212

                      Delivery boy done the return pick-up and send me the OTP and said to me share the OTP for return, he pick up the product and gone, but it's almost 26hrs, I didn't received the return confirmation ..
                      Shadowfax customer support has been notified about the posted complaint.
                      Sep 12, 2022
                      Updated by Shyamali Rana                       Pls help me
                      View replies
                      Dear Shayamali,

                      Greetings from Shadowfax!

                      We understand your concern in regards to the shipment. Please write to us [protected]@shadowfax.in with your detailed concern along with your AWB ID for better assistance in this regard.

                      Warmly,
                      Team Shadowfax
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                        A
                        Akhil Chaluvila
                        Sep 12, 2022
                        Resolved
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                        Resolved

                        Courier boy denied delivery

                        Address: Attingal kerala

                        From the last thre days i was talking with the courier boy everytime he was saying lies. Now he is saying that the courier boy on your route is on leave and we dont know when he will return. Till then your courier will be with us. And he was very rude and miss behaving. Now you tell me what to do next. The courier center is at attingal, kerala. SF[protected]FPL is the order id....
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                        B
                        blossomG
                        from Mumbai, Maharashtra
                        Sep 11, 2022
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                        Address: MUMBAI, MUMBAI
                        Website: Shadowfax

                        Wrong item was picked. response from custome Care received and complaint resolved.
                        Thank you
                        Shadowfax customer support has been notified about the posted complaint.
                        View replies
                        Complaint resolved quickly, thank you
                        Reply
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                          B
                          blossomG
                          from Mumbai, Maharashtra
                          Sep 11, 2022
                          Resolved
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                          Resolved

                          Address: Mumbai

                          No response from customer Care and delivery agent contact number not provided
                          Oct 13, 2022
                          Complaint marked as Resolved 
                          Shadowfax customer support has been notified about the posted complaint.
                          Verified Support
                          Sep 12, 2022
                          Shadowfax Customer Care's response                           Dear Blossom,

                          Greetings from Shadowfax!

                          We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                          Regards,
                          Team Shadowfax
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                            S
                            Sabarna Samanta
                            from Pandua, West Bengal
                            Sep 11, 2022
                            Resolved
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                            Resolved

                            Address: 711302

                            ORDER NUMBER: R[protected]WEB
                            ORDER FROM: WESTBURY_PT
                            CURRENT STATUS: PICKED
                            ORDER DATE: 06 SEPTEMBER, 2022
                            TOTAL ITEMS: 1
                            7 Sep Picked From Customer 01:34 PM
                            Out for Pick up[protected] PIN 1xx9)
                            Please find attachments for your reference and do the needful.
                            Oct 20, 2022
                            Complaint marked as Resolved 
                            Shadowfax customer support has been notified about the posted complaint.
                            Verified Support
                            Sep 12, 2022
                            Shadowfax Customer Care's response                             Dear Customer,

                            Greetings from Shadowfax!

                            We'd like to inform you that our team is looking into this with the highest priority and will update you regarding the same at the earliest. 

                            Regards,
                            Team Shadowfax
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                              R
                              Rahnam
                              Sep 9, 2022
                              Resolved
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                              Resolved

                              Hi,

                              The item having tracking num AWB R[protected]WEB has been picked up by the courier agent on 3rd sep 2022. But it has not yet reached the seller. I just want to know when it will reach the seller and whats the status of my product now?
                              The contact num of courier agent - [protected]

                              Expecting a solution ASAP.
                              Oct 12, 2022
                              Complaint marked as Resolved 
                              Shadowfax customer support has been notified about the posted complaint.
                              Verified Support
                              Sep 11, 2022
                              Shadowfax Customer Care's response                               Dear Customer,

                              Greetings from Shadowfax!

                              We regret the inconvenience caused. We have escalated your issue to our team and shall get this sorted at the earliest. Please allow us some time.

                              Regards,
                              Team Shadowfax
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                                A
                                A-one Store
                                Sep 5, 2022
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                                Pickup not done last 5 day ..

                                Courier boy denied to pickup the product
                                Shadowfax customer support has been notified about the posted complaint.
                                View replies
                                Dear Sir/Ma'am,

                                Greetings from Shadowfax!

                                Apologies for the inconvenience caused. Request you to share your concern in detail along with the AWB number at [protected]@shadowfax.in in order to assist you further.

                                Regards,
                                Team Shadowfax
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                                  S
                                  Shahid1995
                                  from Alwar, Rajasthan
                                  Sep 5, 2022
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                                  Address: 1st floor, Appek Building, 93/A, 4th B Cross Rd, 5th Block, Koramangala, Bengaluru, Karnataka 560095

                                  It has been more than a week from delivery date of order.
                                  Updated status was not on site .
                                  Complaints many times but not received any response.
                                  Shadowfax customer support has been notified about the posted complaint.
                                  Verified Support
                                  Sep 06, 2022
                                  Shadowfax Customer Care's response                                   Dear Shahid,

                                  Greetings from Shadowfax!

                                  We deeply regret what you had to endure. Please be assured that your concern has been escalated to our team and we will get this resolved at the earliest.

                                  Regards,
                                  Team Shadowfax
                                  Sep 10, 2022
                                  Updated by Shahid1995                                   Still my order is not received.

                                  View replies
                                  When it will be solved .It has been more than a week and many complaints has been submitted to you from my side and you told me we escalated you concern to team .You guys just making fool of peoples. Nothing will be done just give promisses but nothing will be done.
                                  Screenshot attached for your reference.
                                  Please yrr solved the issue ...kon sa delivery partner select kiya hain glowroad ne
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                                    S
                                    Shanawaz Makandar
                                    Sep 3, 2022
                                    Resolved
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                                    Resolved

                                    Address: Samare school, Gokul dham, Gudihal road, old hubli

                                    I have order product in meesho aap on 29th of August 2022 the order got delivered from shadow fax today 3rd of September 2022 and delivery boy said me that the order is from meesho aap i have contacted meesho app service care they said me that my order from meesho have not yet got shipped and i have reached to shadowfax office yo enquiry but the manager says i have ordered from facebook but i have ordered from meesho and delivery boy said that order from meesho i want to solve this problem and give back my return
                                    Oct 5, 2022
                                    Complaint marked as Resolved 
                                    Shadowfax customer support has been notified about the posted complaint.
                                    Sep 03, 2022
                                    Updated by Shanawaz Makandar                                     I have ordered a product from meesho aap on 29th of August 2022 and the ordered got delivered on 3rd of September 2022 the delivery boy said that the order is from meesho app but i have contacted meesho app service care they said my order is not yet shipped please solve this problem i have received fake order
                                    Verified Support
                                    Sep 04, 2022
                                    Shadowfax Customer Care's response                                     Dear Shanawaz,

                                    Greetings from Shadowfax!

                                    We deeply regret the inconvenience caused to you. Please share your AWB number with us at [protected]@shadowfax.in so that we can look into it right away.

                                    Regards,
                                    Team Shadowfax
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