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Shadowfax Complaints & Reviews

1.8
Updated: Oct 26, 2025
Complaints 1452
Resolved
436
Unresolved
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Shadowfax reviews & complaints page 16

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K
Kirubakari_K_J
Aug 25, 2022
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My courier status is showing as "Order received from AJIO" on 28th July and there is no update after that. My courier has not been delivered yet. Please find the tracking id below.

Tracking ID : SF[protected]AJI
Shadowfax customer support has been notified about the posted complaint.
Dear Kirubakari,

Greetings from Shadowfax!

We regret the inconvenience caused to you and we wish to turn this experience around. Please write to us at [protected]@shadowfax.in for better assistance in this regard.

Warmly,
Team Shadowfax
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    P
    Prash258
    from Jabalpur, Madhya Pradesh
    Aug 21, 2022
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    Address: Patan bypass near RTO office

    I am parashant poddar 2055316 now i am doing work in shadowfax by vendor Anurag singh senger but by shadowfax mail my salary is hold my cluster vinod prajapati says what to do I am middle class family and my salary 8000 hold by shadowfax
    Shadowfax customer support has been notified about the posted complaint.
    Dear Parashant,

    Greetings from Shadowfax!

    We understand your concern in regards to the payout. We have forwarded your concern to our team and will get back to you with an update at the earliest. Please bear with us.

    Warmly,
    Team Shadowfax
    Dear Parashant,

    Greetings from Shadowfax!

    As per the update from our team, we request you to connect with the Vendor for better assistance in this regard.

    Regards,
    Team Shadowfax
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      S
      Sagardas000
      Aug 20, 2022
      Resolved
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      Resolved

      Address: Silchar, Assam

      My Order id is AWB SF[protected], Please learn your delivery boy how talk, how to greet the customer. He talk to me just like his Galli Friend. Not SIR
      he just earn per parcel Rs 15 to 20 and talking style like Ambani/Adani ...
      Business is just not about income money also the spread goodwill.
      Delivery person mobile number- [protected]
      My Name - Sagar Das
      Mobile - [protected]
      Silchar-Assam
      Sep 23, 2022
      Complaint marked as Resolved 
      Shadowfax customer support has been notified about the posted complaint.
      Verified Support
      Aug 21, 2022
      Shadowfax Customer Care's response
      Dear Sagar,

      Greetings from Shadowfax!

      We are sorry for the unpleasant experience you had. Please be informed that we have forwarded your concern to our team and will get back to you with an update at the earliest. We appreciate your patience while we work on this.

      Regards,
      Team Shadowfax
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        K
        KunalSharma99
        from Motihari, Bihar
        Aug 20, 2022
        Resolved
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        Resolved

        Address: Motihari

        Dear sir My 1000 rupees which was deducted at the time of joining. that money hasn't come to me yet, On asking in the office, it was told that it will come in a few days.But till now nothing comes.You told me Will that money come or not?
        +1 photos
        Sep 28, 2022
        Complaint marked as Resolved 
        Shadowfax customer support has been notified about the posted complaint.
        Verified Support
        Aug 21, 2022
        Shadowfax Customer Care's response
        Dear Kunal,

        Greetings from Shadowfax!

        Please be informed that we have forwarded your concern to our team and get back to you with an update at the earliest. We appreciate your patience while we work on this.

        Regards,
        Team Shadowfax
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          B
          B Kishore
          from Hubli, Karnataka
          Aug 18, 2022
          Resolved
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          Resolved

          Address: 9-3-38, regimental bazaar, Secunderabad

          Hi sir I am Bhaskar Kishore[protected] my mobile number is [protected] my payout (08 August to 14 August) not released please see into this sir
          +2 photos
          Aug 19, 2022
          Complaint marked as Resolved 
          My payout released sir thanks 🙏
          Shadowfax customer support has been notified about the posted complaint.
          Verified Support
          Aug 19, 2022
          Shadowfax Customer Care's response
          Dear Bhaskar,

          Greetings from Shadowfax!

          We deeply regret what you had to endure. Please be assured that your concern has been escalated to our team and we will get this resolved at the earliest.

          Regards,
          Team Shadowfax
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            A
            amitk_1
            from NEW DELHI, Delhi
            Aug 16, 2022
            Resolved
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            Resolved

            Address: 1st floor, Appek Building, 93/A, 4th B Cross Rd, 5th Block, Koramangala, Bengaluru, Karnataka 560095
            Website: www.shadowfax.in

            I ordered something from flipkart on 07.08.2022 with delivery date of 15.08.2022. Shadowfax called me on the due date when i requested a call back on their website and they said they have info that due date is 19.08.2022. On 16.08.2022, their website showed product out for delivery, but when i called their delivery number and entered my registered phone number with pin their system just said invalid input. When i requested call back from their website, only response was that someone would call me back in 24 hrs. When i tried calling their customer service number, only got response that someone would call back in 24 hrs and no live agent was available. On 16th, did not get any call back or delivery of my product. Never have i seen such horrible service by a courier.
            Aug 18, 2022
            Complaint marked as Resolved 
            They did nothing, I got my product after pleading the courier service, just want to put this behind me, thanks for your help.
            Shadowfax customer support has been notified about the posted complaint.
            Verified Support
            Aug 17, 2022
            Shadowfax Customer Care's response
            Dear Amit,

            Greetings from Shadowfax!

            We deeply regret the inconvenience caused. Request you to share your AWB number with us at [protected]@shadowfax.in so that we can assist you better.

            Regards,
            Team Shadowfax
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              V
              Veerayya S
              Aug 16, 2022
              Resolved
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              Resolved

              HI this is my order id SF[protected]FPL
              I have not received my order still but i have got a message that my product has been delivered please check through this and do the need full for any further details please contact me
              Sep 18, 2022
              Complaint marked as Resolved 
              Shadowfax customer support has been notified about the posted complaint.
              Verified Support
              Aug 17, 2022
              Shadowfax Customer Care's response
              Dear Veerayya,

              Greetings from Shadowfax!

              We deeply regret the experience you had. Please be informed that we have forwarded your concern to our team and will get back to you with an update at the earliest. We appreciate your patience while we work on this.

              Regards,
              Team Shadowfax
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                V
                Vijayaraghvan
                Aug 13, 2022
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                SF[protected]PIC

                The package not delivered to me but it mentioned as delivered in website.

                Kindly check and refund me.

                This kind of courier services needs too be more legit but they aren't.
                Shadowfax customer support has been notified about the posted complaint.
                Dear Vijay,
                Greetings from Shadowfax!

                We understand your concern in regards to the shipment. Please write to us at [protected]@shadowfax.in with your detailed concern along with the AWB ID for better assistance in this regard.

                Warmly,
                Team Shadowfax
                Vijayaraghvan's [Complaint's author] reply, Aug 13, 2022
                Kindly confirm is this your email

                [email protected]

                AWB SF292308709PIC
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                  S
                  Suku1985
                  from Chennai, Tamil Nadu
                  Aug 13, 2022
                  Resolved
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                  Resolved

                  Address: 185/8 SHRI LAKSHMI NAGAR first main road ALVARTHIRUNAGAR chennai 600087
                  Website: Sha

                  My mobile number [protected] Shadowfax rejoin food delivery job please help me sir urgent delivery job
                  Sep 14, 2022
                  Complaint marked as Resolved 
                  Shadowfax customer support has been notified about the posted complaint.
                  Aug 13, 2022
                  Updated by Suku1985
                  My ID unlock
                  Verified Support
                  Aug 14, 2022
                  Shadowfax Customer Care's response
                  Dear Sir,

                  Greetings from Shadowfax!

                  Please feel free to approach our helpline under the help section of our app for resolution.

                  Regards,
                  Team Shadowfax
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                    N
                    Nilesh Darekar777
                    from Ahmednagar, Maharashtra
                    Aug 12, 2022
                    Resolved
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                    Resolved

                    My Courier not delivered & Keep on Hold by delivery person

                    Address: Ahmednagar

                    Shadowfax tracking ORDER NUMBER: SF[protected]FK

                    I have ordered Boat Headphone from Flipkart on 7th Aug2022 for that Delivery partner is Shadowfax

                    On 12 Aug Shipment status was showing as *Out for Delivery..ANG_Savedi_N DC 04:17 PM*

                    But I didn't received any calls from Delivery Person
                    In late night on 12th August 09:00 PM.. I received one call from delivery person from their office & He is...
                    +2 photos
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                    S
                    SRI HARI PRASANNA V
                    Aug 12, 2022
                    Resolved
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                    Resolved

                    Sir it's my hearty words and I felt soo small and sad while receiving this order . I have order combo offered wireless earphones at 1599 ruppes on 2nd August 2022 and i recieved a dummy wired headphones worth ruppes 750 by today (12.8.2022). I felt so disappointed by this sir kindly give me justice or show me the path for justice. I hope u will consider my situation and help me
                    Aug 12, 2022
                    Complaint marked as Resolved 
                    They didn't respond me. Even they didn't picked my call. +919344990264 delivery boy number.
                    Shadowfax customer support has been notified about the posted complaint.
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                      V
                      Vikram8659
                      from Delhi, Delhi
                      Aug 11, 2022
                      Resolved
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                      Resolved

                      Address: Shadowfax bijwasan hub

                      As I had a order for pickup which I given to your partner on 2nd August but he did not give any slip to me and he cancelled that request after said address not found and product he kept self and after a week he said me when I called to him that product was used one that will not accepted by his senior, so now I my amount was wasted due to your fraud behaviour now I am not able to collect my amount from meesho nither product totally due to your fraud, so kindly suggest what I have to do now
                      Sep 14, 2022
                      Complaint marked as Resolved 
                      Shadowfax customer support has been notified about the posted complaint.
                      Verified Support
                      Aug 11, 2022
                      Shadowfax Customer Care's response
                      Dear Vikram,

                      Greetings from Shadowfax!

                      We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                      Regards,
                      Team Shadowfax
                      Aug 11, 2022
                      Updated by Vikram8659
                      R42218904MEE

                      Verified Support
                      Aug 12, 2022
                      Shadowfax Customer Care's response
                      Dear Customer,

                      Greetings from Shadowfax!

                      Thank you for helping us with your details. We will look into this right away and get back to you with an update at the earliest.

                      Regards,
                      Team Shadowfax
                      R42218904MEE picked up on 2nd August

                      Fraud in return product - Comment #4035572 - Image #0
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                        R
                        Rajan541996
                        from Ludhiana, Punjab
                        Aug 10, 2022
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                        Send a cod order through pickrr and choose shadowfax courier for delivery. It's a cod order. And order have to deliver on 21 july but there is no status updated after 19 july. Make a lots of complaint but no response. Only i got mail that we are checking. And on 5 aug i got mail that shipment lost in transist and they cant do anything. How they cant do anything and how a shipment can be lost.

                        Awb no. :- sf[protected]pic
                        Shadowfax customer support has been notified about the posted complaint.
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                          A
                          Alisha seth
                          from Kolkata, West Bengal
                          Aug 8, 2022
                          Apr 6, 2023
                          This thread was updated on Apr 6, 2023
                          Resolved
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                          Resolved

                          Non Qc Return Request

                          I want to return this product In non Qc please tell the pickup executive to collect the product and dont cancel the return...
                          +3 photos
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                          V
                          Vishwas3
                          Aug 7, 2022
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                          My product got picked up by a shadowfax agent but status not got updated on shadowfax
                          Shadowfax customer support has been notified about the posted complaint.
                          Dear Vishwa,

                          Greetings from Shadowfax!

                          We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                          Regards,
                          Team Shadowfax
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                            C
                            Chandra82626
                            from Hyderabad, Andhra Pradesh
                            Aug 6, 2022
                            Resolved
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                            Resolved

                            Orders not receiving

                            Address: Jubilee hills , Hyderabad
                            Website: www.shadowfax.in

                            I have been online for 6 hours straight and received 0 orders, I don't what is happening is this app fake or something😐, all the 3 orders I received yesterday out of 6 hours shift were swiftly done and were on or before time, nd I always revolve around high demand places as well ... I feel so damn frustrated...
                            +1 photos
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                            M
                            Mohammed saqib Rodda
                            Aug 5, 2022
                            Resolved
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                            Resolved

                            Change my franchise rate card to shadowfax rate card.i have not ricieved my salary for last two month I already told to team leader but they are not responding.my I'd 1428247.
                            +1 photos
                            Sep 10, 2022
                            Complaint marked as Resolved 
                            Shadowfax customer support has been notified about the posted complaint.
                            Aug 05, 2022
                            Updated by Mohammed saqib Rodda
                            Change my franchise rate card to shadowfax weekly rate card please sir my salary not ricieved for last two month.my id 1428247
                            Verified Support
                            Aug 07, 2022
                            Shadowfax Customer Care's response
                            Dear Saqib,

                            Greetings from Shadowfax!

                            This certainly isn't what we want you to experience. Please feel free to approach our helpline under the help section of our app for resolution.

                            Regards,
                            Team Shadowfax
                            Dear Saqib,

                            Greetings from Shadowfax!

                            We understand your concern in regards to your rider's account. We have forwarded your concern to our team and will get back to you with an update at the earliest. Please bear with us.

                            Warmly,
                            Team Shadowfax
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                              D
                              DaveSimon
                              Aug 5, 2022
                              Resolved
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                              Resolved

                              I have ordered an item from meesho on 23rd July 2022. Today is 05th of August 2022.

                              Still the product is not delivered. The status of the package shown as to be delivered by 2nd augutst.

                              That day I got a message that due to some reason the product is not delivered. I got a call from customer care that, due to vehicle breakdown it was not delivered on 2nd august and will be done on 3rd august.

                              Still not received it and even there is no customer care number listed on the site.

                              Whenever you click contact us it will give you a silly popup.
                              Sep 6, 2022
                              Complaint marked as Resolved 
                              Shadowfax customer support has been notified about the posted complaint.
                              Verified Support
                              Aug 05, 2022
                              Shadowfax Customer Care's response
                              Dear Sigar,

                              Greetings from Shadowfax!

                              We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                              Regards,
                              Team Shadowfax
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                                S
                                SudeshWaghmare
                                from Pune, Maharashtra
                                Aug 4, 2022
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                                Hello,
                                It was my return product of Ajio AWB R[protected]AJI. The shadowfax pickup agent called me on 31st july 2022 and took the product. Now the thing is it is 4 of august where i am receiving return pickup messages from shadowfax everyday. As i am checking my Ajio application where it is also showing for pickup rescheduled. But in that case i have handed over my returned product to the pickup agent by shadowfax. I have tried calling the pickup agent but he not receiving my calls. And i feel this is fraud happened with me. This is my sincere request to take action and provide resolution asap. Thank you.
                                Shadowfax customer support has been notified about the posted complaint.
                                Dear Sudesh,

                                Greetings from Shadowfax!

                                We deeply regret the inconvenience caused. Request you to share the AWB number at [protected]@shadowfax.in in order to assist you further.

                                Regards,
                                Team Shadowfax
                                SudeshWaghmare's [Complaint's author] reply, Aug 4, 2022
                                AWB R287297486AJI
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                                  P
                                  Pandit Prajakta
                                  Aug 3, 2022
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                                  Address: Bangalore Karnataka 560060

                                  I ordered few things from an app called as freeup where one seller posted few things as a gift to me in a very cheap price and I brought that. They couriered through shadowfax. The delivery was very late and half of the items were Missing. The seller guaranteed me that she packed it but it was not there in the parcel. The parcel made was fully packed with no tear to fall or get misplaced but still the items was missing. Someone tampered with my parcel from your employees and I can't even raise a complaint on freeup, because they will just tell me to return the parcel and I'll get my money back which is not what I wanted. The items in the parcel were many according to the money and I even have to return the rest of the items. Very pathetic service! I can't even raise a complaint. Please find out who is responsible for such heinous act and take strict actions. I really used to like shadowfax as for delivery but now I'll prefer any other service than this.
                                  Shadowfax customer support has been notified about the posted complaint.
                                  Dear Pandit,

                                  Greetings from Shadowfax!

                                  We would like to take a closer look at your concern. Please share your AWB number at [protected]@shadowfax.in in order to assist you better.

                                  Regards,
                                  Team Shadowfax
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