Claimed

Shadowfax Complaints & Reviews

1.8
Updated: Nov 28, 2025
Complaints 1470
Resolved
438
Unresolved
1032
Contacts

File a complaint to Shadowfax

Having problems with Shadowfax?

File a complaint and get it resolved by Shadowfax customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Shadowfax reviews & complaints page 18

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
shubhi@12
from Kolkata, West Bengal
Aug 1, 2022
Report
Copy

Address: 135, 4th Floor, 1st Cross Rd, Srirampuram 5th Block, Koramangala, Bengaluru, Karnataka 560095
Website: 135, 4th Floor, 1st Cross Rd, Srirampuram 5th Block, Koramangala, Bengaluru, Karnataka 560095

I have not any receiving orders from shadowfax company and shadowfax my totally earn money cut. And I contact with shadowfax manager they do not give any reply and not receiving call.
Shadowfax customer support has been notified about the posted complaint.
Helpful
2 other people found this review helpful
2 found this helpful
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    S
    Slari
    from Bengaluru, Karnataka
    Jul 31, 2022
    Resolved
    Report
    Copy
    Resolved

    Address: Online delivery

    My order from meesho the watch and bracelet I did not receive it from shadowfax that partner had called me and told that he will deliver it next day but he did not give any delivery but he has updated that has delivered in both the meesho and shadowfax app and that shadowfax did not reply when I sent MSG through help and no response.
    Meesho is telling that u have given otp and we can't help.
    Plz make me that product reach my home or the refund to be done bcz it's a paid product
    +1 photos
    Sep 4, 2022
    Complaint marked as Resolved 
    Shadowfax customer support has been notified about the posted complaint.
    Verified Support
    Aug 01, 2022
    Shadowfax Customer Care's response
    Dear Slari,

    Greetings from Shadowfax!

    We regret the inconvenience caused. Please share your AWB number with us at [protected]@shadowfax.in so that we can assist you further.

    Regards,
    Team Shadowfax
    Verified Support
    Aug 04, 2022
    Shadowfax Customer Care's response
    Dear Lakshmi,

    Greetings from Shadowfax!

    Please be informed that we have updated the status of the shipment from our end, we request you to contact the seller for further assistance regarding the refund.

    Regards,
    Team Shadowfax
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      9
      9928
      from Hyderabad, Andhra Pradesh
      Jul 30, 2022
      Report
      Copy

      I have placed the order with Meesho and delivery date shown 1st of August. When I have track the order it shows delivered which I have not received. Without doing the delivery how can be marked as delivered. I want the order. Tracking I'd SF[protected]FPL
      Contact number [protected]
      Shadowfax customer support has been notified about the posted complaint.
      Helpful
      1 other people found this review helpful
      1 found this helpful
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        R
        RidhiChopra
        Jul 29, 2022
        Report
        Copy

        I have been ordering a single thing from meesho, since more than a week

        But your couriier person was so illmannered, abusive rude and misbehaved with me number of times on call
        Also cancelled my order number of times by his own

        Please take strict action against this courrier boy!

        Worst exprince!
        Shadowfax customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          S
          ssayeeda
          from Bengaluru, Karnataka
          Jul 29, 2022
          Resolved
          Report
          Copy
          Resolved

          Product not delivered while tracking it's says delivered

          Address: DOMLUR, BANGALORE

          Ref. to AWB No. SF[protected]FPL dated 27.07.20200 received message going to deliver today... but didn't receive.. when I have done the tracking it's showing delivered at night 9.57pm...It's not delivered..no message too..
          the same thing happened before got message delivered but they delivered after 2 days.. after raised a complaint... I think here delivery boys are playing they don't have tab on delivery boys...
          please do...
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy
          E
          E coli
          from Ghaziabad, Uttar Pradesh
          Jul 27, 2022
          Resolved
          Report
          Copy
          Resolved

          Since 1 week I have registered for pickup but still they are not sending anyone
          The time for parcel pickup gets delayed I want my payment but no body is coming to pick the parcels
          +1 photos
          Aug 30, 2022
          Complaint marked as Resolved 
          Shadowfax customer support has been notified about the posted complaint.
          Verified Support
          Jul 27, 2022
          Shadowfax Customer Care's response
          Dear Customer,

          Greetings from Shadowfax!

          We're sorry for the experience you had. Please be informed that we have highlighted your concern to our team and will get back to you with an update at the earliest.

          Regards,
          Team Shadowfax
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            R
            RajaA@
            from Cuddalore, Tamil Nadu
            Jul 26, 2022
            Report
            Copy

            Address: Mariyamman koil street, Kammapuram

            Fake product delivered
            Shadowfax customer support has been notified about the posted complaint.
            Dear Raja,

            Greetings from Shadowfax!

            We understand your concern in regards to the shipment. Please write to us at [protected]@shadowfax.in with your detailed concern along with the AWB ID for better assistance.

            Warmly,
            Team Shadowfax
            Helpful
            Found this helpful?
            1 Comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              A
              Abdul Basit Sakharkar
              Jul 26, 2022
              Resolved
              Report
              Copy
              Resolved

              Address: 32X6+4H7, Sector 12 D, Sector 12, Kopar Khairane, Navi Mumbai, Maharashtra 400709

              It has been more than 2 days since my order recieved at shadowfax kopar khairane location and my delivery address is in airoli.still they had not delivered my order nor they are updating.what kind of delivery service they are providing.
              Requesting you to investigate on same.
              Mentioning my order details.

              Order ID:- 350452

              Name:- abdul basit sakharkar
              Contact number:- [protected]
              +1 photos
              Aug 30, 2022
              Complaint marked as Resolved 
              Shadowfax customer support has been notified about the posted complaint.
              Verified Support
              Jul 26, 2022
              Shadowfax Customer Care's response
              Dear Abdul,

              Greetings from Shadowfax!

              We understand your concern in regards to the delivery. Please be noted that we have highlighted your concern to our team and will get back to you with an update at the earliest.

              Regards,
              Team Shadowfax
              Hi Shadowfax,

              There is no revert from your side and nor your care team have contact me.

              Still your service taking too long to deliver the nearest address. You are giving me estimate delivery of next day and on next day you update that next day will be the estimate delivery.

              Travel hoodie - Comment #4028663 - Image #0
              Helpful
              Found this helpful?
              1 Comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                B
                Bhushan Umap
                Jul 25, 2022
                Report
                Copy

                Address: Dattwadi bus stop wadi , Nagpur 440023

                My oder is return please
                Shadowfax customer support has been notified about the posted complaint.
                Dear Bhushan,

                We'd like to inform you that Shadowfax is a logistics company and we deliver the shipment that is received from your seller. Kindly connect with your seller for further assistance regarding your query.

                Regards,
                Team Shadowfax
                Dear Bhushan,

                We'd like to inform you that Shadowfax is a logistics company and we deliver the shipment that is received from your seller. Kindly connect with your seller for further assistance regarding your query.

                Regards,
                Team Shadowfax
                Dear Bhushan,

                We'd like to inform you that Shadowfax is a logistics company and we deliver the shipment that is received from your seller. Kindly connect with your seller for further assistance regarding your query.

                Regards,
                Team Shadowfax
                Helpful
                Found this helpful?
                3 Comments
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  L
                  Laresh Chaudhari
                  Jul 25, 2022
                  Resolved
                  Report
                  Copy
                  Resolved

                  Shipping is delayed

                  Website: tracker.shadowfax.in/#/track/9B088D9E5520F5BCD7C11BD5223BE416/Fwd

                  I ordered mobile covers from minibay on 22 according to their shipping policy they alloted shadowfax as courier partner on 23 but from 23 it is only showing order recived from seller. Tracking Id SF[protected]PIC
                  Minibay order id 90343. Even tried to contact you but it shows we will contact you in 24hr and no call tried many times....
                  +2 photos
                  Helpful
                  1 other people found this review helpful
                  1 found this helpful
                  Write a comment
                  Report
                  Copy
                  S
                  ShwetaChaudhari
                  Jul 25, 2022
                  Resolved
                  Report
                  Copy
                  Resolved

                  Hello Team,

                  Below person from Shadowfax Courier services has picked up two of my Meesho products on 16th July 2022 and didn't provided the pickup receipts.
                  Later on, he has not even updated the same in the system and hence at my end, in my Meesho app, I can see that products are still awaiting to be picked up.

                  Somehow I managed to found his contact number and after that a week has passed still he is giving excuses that I will return your products, I am not able to find your products, I can provide you the cash of those products but no action from his end. Many times when I call him, he is giving all these excuses.

                  I tried to raise the same issue with Meesho customer service but they denied to take the complaints on courier services. Right now, I don't have those two products and have lost the amount (Rs. 598) too.

                  Shadowfax Delivery Person Name: Kailash Salkar
                  Contact Number:[protected]
                  Aug 31, 2022
                  Complaint marked as Resolved 
                  Shadowfax customer support has been notified about the posted complaint.
                  Verified Support
                  Jul 25, 2022
                  Shadowfax Customer Care's response
                  Dear Shweta,

                  Greetings from Shadowfax!

                  We understand your concern in regards to the shipment. Please write to us at [protected]@shadowfax.in with your detailed concern along with the AWB ID for better assistance in this regard.

                  Warmly,
                  Team Shadowfax
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    S
                    Suriy s
                    from Bengaluru, Karnataka
                    Jul 23, 2022
                    Report
                    Copy

                    Address: Bangalore

                    My order no is[protected] yet product is not delivered to me, i got an delivery notification that delivery made successful.
                    I called to delivery agent he dsnt pick the Call anymore but today he picked the call and conveyed me that he submitted the product in shadowfax office plz check with it and do the best.
                    +1 photos
                    Shadowfax customer support has been notified about the posted complaint.
                    Jul 23, 2022
                    Updated by Suriy s
                    Check with it
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      J
                      Jhalakm
                      Jul 22, 2022
                      Report
                      Copy

                      The courier excecutive is not picking the return order from ajio
                      Shadowfax customer support has been notified about the posted complaint.
                      Dear Customer,

                      Greetings from Shadowfax!

                      We are sorry for the unpleasant experience. Kindly help us with your AWB number so that we can look into this right away.

                      Regards,
                      Team Shadowfax
                      Dear Sir/Madam,

                      Greetings from Shadowfax!

                      We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                      Regards,
                      Team Shadowfax
                      Helpful
                      Found this helpful?
                      2 Comments
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        W
                        We love India
                        Jul 22, 2022
                        Resolved
                        Report
                        Copy
                        Resolved

                        A pickup request has been created by meesho on 14 july but shadowfax executive update wrong status that location problm but no one contact me regarding pick up and my location is prime .Tracking id R36564992MEE.worst company
                        Sep 3, 2022
                        Complaint marked as Resolved 
                        Shadowfax customer support has been notified about the posted complaint.
                        Verified Support
                        Jul 22, 2022
                        Shadowfax Customer Care's response
                        Dear Mukesh,

                        Greetings from Shadowfax!

                        We understand your concern in regards to the pickup. Please be noted that we have highlighted your concern to our team and will get back to you with an update at the earliest.

                        Regards,
                        Team Shadowfax
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          O
                          Oguy
                          Jul 21, 2022
                          Resolved
                          Report
                          Copy
                          Resolved

                          On July 9 Shadowfax rider came and asked OTP for pickup after that he the picked up the return order successfully & told that you will receive a SMS about successful pickup in a few hours and left. But after some time when I checked the status it is showing like pickup failed due to a missmatch of product pickup. How is that possible? If the product is not same then how did the agent picked up my return order? So basically now they have picked up my order and marked it as pick up failed in their system. I'm calling their customer care No. [protected] it is not connecting. When mailed meesho customer care they are asking about acknowledgement(pickup slip) copy the shadowfax rider never provided. I am providing all the details which I have now, resolve this issue as soon as possible.
                          Product name:Jivika TG Alluring Banita Aagam Chitrarekha Sari (stockout grey aayna)
                          Request id: R34667892MEE
                          Order No:[protected]_1_gtz
                          Jul 26, 2022
                          Complaint marked as Resolved 
                          I got call from company customer care and explained all the details. 080 4813 0623 here is the customer care number
                          Shadowfax customer support has been notified about the posted complaint.
                          Jul 21, 2022
                          Updated by Oguy
                          Here are the some related images for your reference

                          Jul 22, 2022
                          Updated by Oguy
                          Hi
                          What is the status of my complaint when it will solve?
                          Verified Support
                          Jul 22, 2022
                          Shadowfax Customer Care's response
                          Dear Customer,

                          Greetings from Shadowfax!

                          We understand your concern in regards to the pickup. Please be noted that we have highlighted your concern to our team and will get back to you with an update at the earliest.

                          Regards,
                          Team Shadowfax
                          Jul 26, 2022
                          Updated by Oguy
                          Hi
                          Can I know what is the status of my complaint and when it will get solved.
                          Jul 26, 2022
                          Updated by Oguy
                          Hi
                          Issue is resolved, thank you
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            N
                            Naval807
                            from Dehradun, Uttarakhand
                            Jul 21, 2022
                            Resolved
                            Report
                            Copy
                            Resolved

                            I'd inactive ho gayi hai active krwani hai sir ji
                            Aug 25, 2022
                            Complaint marked as Resolved 
                            Shadowfax customer support has been notified about the posted complaint.
                            Jul 21, 2022
                            Updated by Naval807
                            I'd inactive ho gayi hai active krwani hai
                            I'd number - 668309
                            Verified Support
                            Jul 22, 2022
                            Shadowfax Customer Care's response
                            Dear Naval,

                            Greetings from Shadowfax!

                            We understand your complaints in regards to the rider ID. Please be noted that your concern is highlighted to our team, and shall get back to you with an update at the earliest.

                            Regards,
                            Team Shadowfax!
                            Shadow fax my I'd inactive hai sir
                            Sir please my I'd active 2626978
                            🙏 Please sir active my I'd 2626978

                            I'd inactive - Comment #4067981 - Image #0
                            Helpful
                            6 other people found this review helpful
                            6 found this helpful
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              S
                              Sayali Hole
                              Jul 21, 2022
                              Resolved
                              Report
                              Copy
                              Resolved

                              Tracking number -SF[protected]FK
                              Parcel I ordered from shopsy(flipkart). On tracking it shows delivered on 20 july2022 but I didn't receive my parcel. Plz give me my parcel.
                              +1 photos
                              Aug 31, 2022
                              Complaint marked as Resolved 
                              Shadowfax customer support has been notified about the posted complaint.
                              Jul 21, 2022
                              Updated by Sayali Hole
                              I didn't receive my parcel but it shows delivered
                              Verified Support
                              Jul 22, 2022
                              Shadowfax Customer Care's response
                              Dear Sayali,

                              Greetings from Shadowfax!

                              We understand your concern in regards to the delivery. We have forwarded your concern to our team and get back to you with an update at the earliest.

                              Regards,
                              Team Shadowfax
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                R
                                Ranjana B.I.
                                Jul 21, 2022
                                Report
                                Copy

                                Received message on July 18th that product will be delivered but evening status is shown as "DELIVERED". But my product is not delivered.

                                Tracking number of order : AWB SF[protected]FPL.

                                Raised an issue but only received message that Team will get in touch shortly. But none has reached out till now. Please resolve the issue.
                                Shadowfax customer support has been notified about the posted complaint.
                                Verified Support
                                Jul 21, 2022
                                Shadowfax Customer Care's response
                                Dear Ranjana,

                                Greetings from Shadowfax!

                                We deeply regret what you had to endure. Please be assured that your concern has been escalated to our team and we will get this resolved at the earliest.

                                Regards,
                                Team Shadowfax
                                Verified Support
                                Jul 21, 2022
                                Shadowfax Customer Care's response
                                Dear Ranjana,

                                Greetings from Shadowfax!

                                We regret the inconvenience caused to you and we wish to turn this experience around. We have forwarded your concern to our team and will get back to you with an update at the earliest. Please bear with us.

                                Warmly,

                                Team Shadowfax
                                Jul 26, 2022
                                Updated by Ranjana B.I.
                                Its been almost 5 days since i have got this response . Not sure what type of service is this . Kindly resolve at the earliest . Atleast try to reach out to people on their email or mobile so that we know someone from your end is looking into . Else please refund the amount of the order.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  A
                                  Aman2001@
                                  Jul 20, 2022
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  Address: Plat no. 27 priyanka colony khatipura ka bad sanganer

                                  Hello team Shadowfax, me ek meesho supplier hu or mere abhi kuch dino se shadowfax ke return and rto me kafi jyada fraud ho rha h Kripya krke iska samadhan kre
                                  Aug 30, 2022
                                  Complaint marked as Resolved 
                                  Shadowfax customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jul 21, 2022
                                  Shadowfax Customer Care's response
                                  Dear Aman,

                                  Greetings from Shadowfax!

                                  We understand your concern in regards to the shipments. Please write to us at [protected]@shadowfax.in with your detailed concern along with the AWB IDs for better assistance.

                                  Warmly,
                                  Team Shadowfax
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    O
                                    Oguy
                                    Jul 20, 2022
                                    Report
                                    Copy

                                    On 09/07/2022 the product is picked up but not get pickup slip by delivery boy after it is showing QC fail in status tracking I am attaching screenshot which I was received before the product pickup. Please resolve this issue as soon as possible thank you.
                                    +1 photos
                                    Shadowfax customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jul 20, 2022
                                    Shadowfax Customer Care's response
                                    Dear Sir/Ma'am,

                                    Greetings from Shadowfax!

                                    We understand your concern in regards to the shipment. Please write to us at [protected]@shadowfax.in with your detailed concern along with the AWB ID for better assistance. We are here to help!

                                    Warmly,
                                    Team Shadowfax
                                    Jul 21, 2022
                                    Updated by Oguy
                                    AWB [protected]

                                    Hi,

                                    On 9/7/2022 the product is picked up by delivery boy and he is not provide any pickup slip for that product but in tracking link it is showing like QC fail. The AWB number of product is [protected] and I am attaching the message screenshot which I have received before product pickup and also attaching AWB and tracking details screenshot for your reference please resolve this issue as soon as possible, waiting for your reply thank you.

                                    Jyoti M

                                    Dear Sir/Ma'am,

                                    Greetings from Shadowfax!

                                    We understand your concern in regards to the shipment. Please write to us at [protected]@shadowfax.in with your concern in detail along with the AWB ID to get this sorted.

                                    Warmly,
                                    Team Shadowfax
                                    The mail address which you are provided it is not valid it is showing like address not found please provide correct email address

                                    Product pickup related issue - Comment #4025407 - Image #0
                                    Helpful
                                    Found this helpful?
                                    2 Comments
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit