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Shadowfax Complaints & Reviews

shadowfax.in
1.8
Updated: Sep 26, 2026
Complaints 1491
Resolved
444
Unresolved
1047
So far, so good. Shadowfax is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Shadowfax will keep up the work and continue to help more customers with their concerns even better 🤝
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Shadowfax reviews & complaints page 19

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K
Kamal Dhaunchak
Sep 23, 2022
Resolved
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Resolved

Awb no. SF[protected]PIC
my parcel is not yet deliverd and no update after 21 september 2022.Please deliver the parcel as soon as possible
Oct 26, 2022
Complaint marked as Resolved 
Shadowfax customer support has been notified about the posted complaint.
Verified Support
Sep 23, 2022
Shadowfax Customer Care's response Dear Kamal,

Greetings from Shadowfax!

We'd like to inform you that our team is looking into this with the highest priority and will update you regarding the same at the earliest. 

Regards,
Team Shadowfax
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    M
    Mahaveer Marketing
    Sep 22, 2022
    Resolved
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    Resolved

    I am a seller on meesho. The returns were assigned to shadowfax service, and the returns have reached the hub but they are not delivering the returns, saying that the hub is situated in far location so the delivery couldn't happen. Its been months since the items are not received and when tried calling the hub incharge and the manager, they don't receive the call now.
    Return AWB Nos:
    R45984297FPL, R68105079FPL, R[protected]FPL, R61073378FPL, R64058326FPL
    Oct 24, 2022
    Complaint marked as Resolved 
    Shadowfax customer support has been notified about the posted complaint.
    Verified Support
    Sep 23, 2022
    Shadowfax Customer Care's response     Dear Mahaveer,

    Greetings from Shadowfax!

    We'd like to inform you that our team is looking into this with the highest priority and will update you regarding the same at the earliest. 

    Regards,
    Team Shadowfax
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      A
      Annapurna Nayak
      Sep 20, 2022
      Resolved
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      Resolved

      I haven't received my refund amount on meesho.Its been over a month as the delivery person didn't provide any return slip. Kindly provide the slip so that I can get the refund amount.
      Oct 22, 2022
      Complaint marked as Resolved 
      Shadowfax customer support has been notified about the posted complaint.
      Verified Support
      Sep 21, 2022
      Shadowfax Customer Care's response       Dear Annapurna,
      Greetings from Shadowfax!

      We understand your concern in regards to the shipment. Please write to us at [protected]@shadowfax.in with your detailed concern along with the AWB ID for better assistance.

      Regards,
      Team Shadowfax
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        N
        nisha21A
        Sep 20, 2022
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        Address: from Amritsar Punjab

        These guys have sent bedsheet pillow covers to returned address
        Shadowfax customer support has been notified about the posted complaint.
        View replies
        Dear Nisha,
        Greetings from Shadowfax!

        We wish to get this addressed. Please write to us at [protected]@shadowfax.in with your detailed concern along with the AWB ID for better assistance in this regard.

        Warmly,
        Team Shadowfax
        Reply
        Dear Nisha,
        Greetings from Shadowfax!

        We wish to get this addressed. Please write to us at [protected]@shadowfax.in with your detailed concern along with the AWB ID for better assistance in this regard.

        Warmly,
        Team Shadowfax
        Reply
        Dear Nisha,
        Greetings from Shadowfax!

        We wish to get this addressed. Please write to us at [protected]@shadowfax.in with your detailed concern along with the AWB ID for better assistance in this regard.

        Warmly,
        Team Shadowfax
        Reply
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          K
          Krs_125
          from Noida, Uttar Pradesh
          Sep 13, 2022
          Resolved
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          Resolved

          Address: Delhi

          My flipkart order shippee through Shadowfax with shipment id - SF[protected]FK not delivered from many days. Unable to track details. Unable to connect with shadowfax customer service agents. Even flipkart customer service team is unable to fetch details of shipment and unable to connect with courier partner. Worst service from shadowfax. Kindly deliver my order. Very much disappointed.
          Oct 21, 2022
          Complaint marked as Resolved 
          Shadowfax customer support has been notified about the posted complaint.
          Verified Support
          Sep 14, 2022
          Shadowfax Customer Care's response           Dear Sir/Ma'am,

          Greetings from Shadowfax!

          We deeply regret what you had to endure. Please be assured that your concern has been escalated to our team and we will get this resolved at the earliest.

          Regards,
          Team Shadowfax
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            S
            Shreya sweta padma Nayak
            Sep 13, 2022
            Resolved
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            Resolved

            Address: Ganesh Nagar 3rd Lane Near Ssvm, Nilakhantyeswar Cremation Ground And Tile Showroom
            Website: Meesho

            I got receive a wrong product. After payment also i haven't received any confirmation message that your order got deliverd so i m unable to return it also
            Oct 18, 2022
            Complaint marked as Resolved 
            Shadowfax customer support has been notified about the posted complaint.
            Sep 13, 2022
            Updated by Shreya sweta padma Nayak             I need my refund
            Verified Support
            Sep 13, 2022
            Shadowfax Customer Care's response             Dear Shreya,

            Greetings from Shadowfax!

            We're sorry for the experience you had. Please share your AWB number along with your registered mobile number with us at [protected]@shadowfax.in to assist you better.

            Regards,
            Team Shadowfax
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              R
              Roopa Ramanathan
              Sep 13, 2022
              Resolved
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              Resolved

              Trough online insta person designer Mumbai ddm we had ordered 2 sarees . One Multi colour and one white . The multi Color saree sAys delivered and we received also . The white saris status says it’s delivered but not yet received . Both same
              Address . But when tried to reach shadowfax it is asking registers mobile number but that is the person who send it is the registered number . So I can’t reach out to them also .

              The order is for both the shipments

              SF[protected]FPL And
              SF[protected]FPL

              The white saree says delivered by 17th and other one is 18th . 17th saree is not received and 18th we received . Can you please help . We didn’t receive the saree
              Oct 15, 2022
              Complaint marked as Resolved 
              Shadowfax customer support has been notified about the posted complaint.
              Verified Support
              Sep 13, 2022
              Shadowfax Customer Care's response               Dear Roopa,

              Greetings from Shadowfax!

              We deeply regret the inconvenience caused to you. Please be informed that we have forwarded your concern to our team and will get back to you with an update at the earliest. We appreciate your patience while we work on this.

              Regards,
              Team Shadowfax
              Verified Support
              Sep 14, 2022
              Shadowfax Customer Care's response               Dear Roopa,

              Greetings from Shadowfax!

              Please be informed that we have updated the status of the shipment from our end, we request you to contact the seller for further assistance regarding the refund.

              Regards,
              Team Shadowfax
              View replies
              Order not received but status shows that the order got delivered and i complain about the issue they tell me that they will do something but nothing happened. I ordered a tunic top order placed on 8 October 2022 and it shows that the order delivered on 11 October 2022. Still not received the product and now company send the massage that they will not send the product or money
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                S
                Shyamali Rana
                Sep 12, 2022
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                Address: Durgapur,713212

                Delivery boy done the return pick-up and send me the OTP and said to me share the OTP for return, he pick up the product and gone, but it's almost 26hrs, I didn't received the return confirmation ..
                Shadowfax customer support has been notified about the posted complaint.
                Sep 12, 2022
                Updated by Shyamali Rana                 Pls help me
                View replies
                Dear Shayamali,

                Greetings from Shadowfax!

                We understand your concern in regards to the shipment. Please write to us [protected]@shadowfax.in with your detailed concern along with your AWB ID for better assistance in this regard.

                Warmly,
                Team Shadowfax
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                  B
                  blossomG
                  from Mumbai, Maharashtra
                  Sep 11, 2022
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                  Address: MUMBAI, MUMBAI
                  Website: Shadowfax

                  Wrong item was picked. response from custome Care received and complaint resolved.
                  Thank you
                  Shadowfax customer support has been notified about the posted complaint.
                  View replies
                  Complaint resolved quickly, thank you
                  Reply
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                  1 found this helpful
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                    B
                    blossomG
                    from Mumbai, Maharashtra
                    Sep 11, 2022
                    Resolved
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                    Resolved

                    Address: Mumbai

                    No response from customer Care and delivery agent contact number not provided
                    Oct 13, 2022
                    Complaint marked as Resolved 
                    Shadowfax customer support has been notified about the posted complaint.
                    Verified Support
                    Sep 12, 2022
                    Shadowfax Customer Care's response                     Dear Blossom,

                    Greetings from Shadowfax!

                    We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                    Regards,
                    Team Shadowfax
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                      S
                      Sabarna Samanta
                      from Pandua, West Bengal
                      Sep 11, 2022
                      Resolved
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                      Resolved

                      Address: 711302

                      ORDER NUMBER: R[protected]WEB
                      ORDER FROM: WESTBURY_PT
                      CURRENT STATUS: PICKED
                      ORDER DATE: 06 SEPTEMBER, 2022
                      TOTAL ITEMS: 1
                      7 Sep Picked From Customer 01:34 PM
                      Out for Pick up[protected] PIN 1xx9)
                      Please find attachments for your reference and do the needful.
                      Oct 20, 2022
                      Complaint marked as Resolved 
                      Shadowfax customer support has been notified about the posted complaint.
                      Verified Support
                      Sep 12, 2022
                      Shadowfax Customer Care's response                       Dear Customer,

                      Greetings from Shadowfax!

                      We'd like to inform you that our team is looking into this with the highest priority and will update you regarding the same at the earliest. 

                      Regards,
                      Team Shadowfax
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                        R
                        Rahnam
                        Sep 9, 2022
                        Resolved
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                        Resolved

                        Hi,

                        The item having tracking num AWB R[protected]WEB has been picked up by the courier agent on 3rd sep 2022. But it has not yet reached the seller. I just want to know when it will reach the seller and whats the status of my product now?
                        The contact num of courier agent - [protected]

                        Expecting a solution ASAP.
                        Oct 12, 2022
                        Complaint marked as Resolved 
                        Shadowfax customer support has been notified about the posted complaint.
                        Verified Support
                        Sep 11, 2022
                        Shadowfax Customer Care's response                         Dear Customer,

                        Greetings from Shadowfax!

                        We regret the inconvenience caused. We have escalated your issue to our team and shall get this sorted at the earliest. Please allow us some time.

                        Regards,
                        Team Shadowfax
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                          A
                          A-one Store
                          Sep 5, 2022
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                          Pickup not done last 5 day ..

                          Courier boy denied to pickup the product
                          Shadowfax customer support has been notified about the posted complaint.
                          View replies
                          Dear Sir/Ma'am,

                          Greetings from Shadowfax!

                          Apologies for the inconvenience caused. Request you to share your concern in detail along with the AWB number at [protected]@shadowfax.in in order to assist you further.

                          Regards,
                          Team Shadowfax
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                            S
                            Shahid1995
                            from Alwar, Rajasthan
                            Sep 5, 2022
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                            Address: 1st floor, Appek Building, 93/A, 4th B Cross Rd, 5th Block, Koramangala, Bengaluru, Karnataka 560095

                            It has been more than a week from delivery date of order.
                            Updated status was not on site .
                            Complaints many times but not received any response.
                            Shadowfax customer support has been notified about the posted complaint.
                            Verified Support
                            Sep 06, 2022
                            Shadowfax Customer Care's response                             Dear Shahid,

                            Greetings from Shadowfax!

                            We deeply regret what you had to endure. Please be assured that your concern has been escalated to our team and we will get this resolved at the earliest.

                            Regards,
                            Team Shadowfax
                            Sep 10, 2022
                            Updated by Shahid1995                             Still my order is not received.

                            View replies
                            When it will be solved .It has been more than a week and many complaints has been submitted to you from my side and you told me we escalated you concern to team .You guys just making fool of peoples. Nothing will be done just give promisses but nothing will be done.
                            Screenshot attached for your reference.
                            Please yrr solved the issue ...kon sa delivery partner select kiya hain glowroad ne
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                              S
                              Shanawaz Makandar
                              Sep 3, 2022
                              Resolved
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                              Resolved

                              Address: Samare school, Gokul dham, Gudihal road, old hubli

                              I have order product in meesho aap on 29th of August 2022 the order got delivered from shadow fax today 3rd of September 2022 and delivery boy said me that the order is from meesho aap i have contacted meesho app service care they said me that my order from meesho have not yet got shipped and i have reached to shadowfax office yo enquiry but the manager says i have ordered from facebook but i have ordered from meesho and delivery boy said that order from meesho i want to solve this problem and give back my return
                              Oct 5, 2022
                              Complaint marked as Resolved 
                              Shadowfax customer support has been notified about the posted complaint.
                              Sep 03, 2022
                              Updated by Shanawaz Makandar                               I have ordered a product from meesho aap on 29th of August 2022 and the ordered got delivered on 3rd of September 2022 the delivery boy said that the order is from meesho app but i have contacted meesho app service care they said my order is not yet shipped please solve this problem i have received fake order
                              Verified Support
                              Sep 04, 2022
                              Shadowfax Customer Care's response                               Dear Shanawaz,

                              Greetings from Shadowfax!

                              We deeply regret the inconvenience caused to you. Please share your AWB number with us at [protected]@shadowfax.in so that we can look into it right away.

                              Regards,
                              Team Shadowfax
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                                P
                                Prachi Bangar
                                from Devale (Junnar), Maharashtra
                                Sep 3, 2022
                                Resolved
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                                Resolved

                                Address: D9, SPACIA CHS, Bhumkar Chowk, Wakad, Pune

                                Agent took incorrect yellow kurti for exchange against blue kurti, now my yellow kurti which is for return (which agent already took), agent denied to take it as I have blue kurti with me now.
                                Oct 5, 2022
                                Complaint marked as Resolved 
                                Shadowfax customer support has been notified about the posted complaint.
                                Verified Support
                                Sep 04, 2022
                                Shadowfax Customer Care's response                                 Dear Prachi,

                                Greetings from Shadowfax!

                                We deeply regret the inconvenience caused to you. Please be informed that we have forwarded your concern to our team and will get back to you with an update at the earliest. We appreciate your patience while we work on this.

                                Regards,
                                Team Shadowfax
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                                  S
                                  Sreejith maniyot
                                  from New Delhi, Delhi
                                  Sep 2, 2022
                                  Resolved
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                                  Resolved

                                  Address: Banglore. Karnataka

                                  I'm worked on shadowfax delivery service.. But still my id is terminated.. Pls activate my id
                                  Oct 6, 2022
                                  Complaint marked as Resolved 
                                  Shadowfax customer support has been notified about the posted complaint.
                                  Verified Support
                                  Sep 04, 2022
                                  Shadowfax Customer Care's response                                   Dear Sreejith,

                                  Greetings from Shadowfax!

                                  We're sorry for the inconvenience caused to you. Please be informed that we have forwarded your concern to our team and will get back to you with an update at the earliest. You can also connect with our rider care center for quick assistance regarding your concern.

                                  Regards,
                                  Team Shadowfax
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                                    K
                                    Krishna Kumar Sampath
                                    from Tirupur, Tamil Nadu
                                    Sep 2, 2022
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                                    I have ordered soaps from Khadi Natural, but itwas not delivered by Shadowfax, showing same status for 15 days. No customer support or nothing
                                    Shadowfax customer support has been notified about the posted complaint.
                                    Sep 02, 2022
                                    Updated by Krishna Kumar Sampath                                     Order Id : SF[protected]PIC
                                    Verified Support
                                    Sep 02, 2022
                                    Shadowfax Customer Care's response                                     Dear Krishna,

                                    Greetings from Shadowfax!

                                    We deeply regret the inconvenience caused to you. Please be informed that we have forwarded your concern to our team and will get back to you with an update at the earliest. We appreciate your patience while we work on this.

                                    Regards,
                                    Team Shadowfax
                                    Sep 03, 2022
                                    Updated by Krishna Kumar Sampath                                     Received call from support today, will update once my parcel is delivered
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                                      R
                                      Rohith3002
                                      Sep 1, 2022
                                      Resolved
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                                      Resolved

                                      I am trying to return the product for the past 6 days. Without even calling me, It is showing return pickup attempted 2 times in AJIO App. But I haven't received a call. It's getting delayed. Please resolve this issue.
                                      Return ID: RT78459893
                                      Sep 3, 2022
                                      Complaint marked as Resolved 
                                      Shadowfax customer support has been notified about the posted complaint.
                                      Verified Support
                                      Sep 02, 2022
                                      Shadowfax Customer Care's response                                       Dear Rohith,

                                      Greetings from Shadowfax!

                                      We deeply regret what you had to endure. Please be assured that your concern has been escalated to our team and we will get this resolved at the earliest.

                                      Regards,
                                      Team Shadowfax
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                                        S
                                        Silent Gamer
                                        Aug 30, 2022
                                        Resolved
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                                        Resolved

                                        I ordered something else received wrong product
                                        Oct 3, 2022
                                        Complaint marked as Resolved 
                                        Shadowfax customer support has been notified about the posted complaint.
                                        Verified Support
                                        Aug 31, 2022
                                        Shadowfax Customer Care's response                                         Dear Honey,

                                        Greetings from Shadowfax!

                                        Shadowfax is a last-mile logistics company and does not sell any product. Please contact the seller for the return process.

                                        Regards,
                                        Team Shadowfax
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