Shadowfax Complaints & Reviews

Address: Ganesh Nagar 3rd Lane Near Ssvm, Nilakhantyeswar Cremation Ground And Tile Showroom

Website: Meesho

I got receive a wrong product. After payment also i haven't received any confirmation message that your order got deliverd so i m unable to return it also

Oct 18, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Sep 13, 2022

Updated by Shreya sweta padma Nayak I need my refund

Verified Support

Sep 13, 2022

Shadowfax Customer Care's response Dear Shreya,

Greetings from Shadowfax!

We're sorry for the experience you had. Please share your AWB number along with your registered mobile number with us at [protected]@shadowfax.in to assist you better.

Regards,
Team Shadowfax

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Trough online insta person designer Mumbai ddm we had ordered 2 sarees . One Multi colour and one white . The multi Color saree sAys delivered and we received also . The white saris status says it’s delivered but not yet received . Both same
Address . But when tried to reach shadowfax it is asking registers mobile number but that is the person who send it is the registered number . So I can’t reach out to them also .

The order is for both the shipments

SF[protected]FPL And
SF[protected]FPL

The white saree says delivered by 17th and other one is 18th . 17th saree is not received and 18th we received . Can you please help . We didn’t receive the saree

Oct 15, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Sep 13, 2022

Shadowfax Customer Care's response Dear Roopa,

Greetings from Shadowfax!

We deeply regret the inconvenience caused to you. Please be informed that we have forwarded your concern to our team and will get back to you with an update at the earliest. We appreciate your patience while we work on this.

Regards,
Team Shadowfax

Verified Support

Sep 14, 2022

Shadowfax Customer Care's response ï»¿ï»¿ï»¿ï»¿Dear Roopa,

Greetings from Shadowfax!

Please be informed that we have updated the status of the shipment from our end, we request you to contact the seller for further assistance regarding the refund.

Regards,
Team Shadowfax

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B

Bhawnapal

from Delhi, new delhi, Delhi

Oct 16, 2022

Order not received but status shows that the order got delivered and i complain about the issue they tell me that they will do something but nothing happened. I ordered a tunic top order placed on 8 October 2022 and it shows that the order delivered on 11 October 2022. Still not received the product and now company send the massage that they will not send the product or money

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Address: Durgapur,713212

Delivery boy done the return pick-up and send me the OTP and said to me share the OTP for return, he pick up the product and gone, but it's almost 26hrs, I didn't received the return confirmation ..

Shadowfax customer support has been notified about the posted complaint.

Sep 12, 2022

Updated by Shyamali Rana Pls help me

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Shadowfax Customer Care

Sep 13, 2022

Verified Support

Dear Shayamali,

Greetings from Shadowfax!

We understand your concern in regards to the shipment. Please write to us [protected]@shadowfax.in with your detailed concern along with your AWB ID for better assistance in this regard.

Warmly,
Team Shadowfax

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Address: MUMBAI, MUMBAI

Website: Shadowfax

Wrong item was picked. response from custome Care received and complaint resolved.
Thank you

Shadowfax customer support has been notified about the posted complaint.

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blossomG

from Mumbai, Maharashtra

Sep 11, 2022

Complaint resolved quickly, thank you

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Address: Mumbai

No response from customer Care and delivery agent contact number not provided

Oct 13, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Sep 12, 2022

Shadowfax Customer Care's response Dear Blossom,

Greetings from Shadowfax!

We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

Regards,
Team Shadowfax

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Address: 711302

ORDER NUMBER: R[protected]WEB
ORDER FROM: WESTBURY_PT
CURRENT STATUS: PICKED
ORDER DATE: 06 SEPTEMBER, 2022
TOTAL ITEMS: 1
7 Sep Picked From Customer 01:34 PM
Out for Pick up[protected] PIN 1xx9)
Please find attachments for your reference and do the needful.

Oct 20, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Sep 12, 2022

Shadowfax Customer Care's response Dear Customer,

Greetings from Shadowfax!

We'd like to inform you that our team is looking into this with the highest priority and will update you regarding the same at the earliest.

Regards,
Team Shadowfax

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Hi,

The item having tracking num AWB R[protected]WEB has been picked up by the courier agent on 3rd sep 2022. But it has not yet reached the seller. I just want to know when it will reach the seller and whats the status of my product now?
The contact num of courier agent - [protected]

Expecting a solution ASAP.

Oct 12, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Sep 11, 2022

Shadowfax Customer Care's response Dear Customer,

Greetings from Shadowfax!

We regret the inconvenience caused. We have escalated your issue to our team and shall get this sorted at the earliest. Please allow us some time.

Regards,
Team Shadowfax

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Pickup not done last 5 day ..

Courier boy denied to pickup the product

Shadowfax customer support has been notified about the posted complaint.

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Shadowfax Customer Care

Sep 5, 2022

Verified Support

Dear Sir/Ma'am,

Greetings from Shadowfax!

Apologies for the inconvenience caused. Request you to share your concern in detail along with the AWB number at [protected]@shadowfax.in in order to assist you further.

Regards,
Team Shadowfax

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Address: 1st floor, Appek Building, 93/A, 4th B Cross Rd, 5th Block, Koramangala, Bengaluru, Karnataka 560095

It has been more than a week from delivery date of order.
Updated status was not on site .
Complaints many times but not received any response.

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Sep 06, 2022

Shadowfax Customer Care's response Dear Shahid,

Greetings from Shadowfax!

We deeply regret what you had to endure. Please be assured that your concern has been escalated to our team and we will get this resolved at the earliest.

Regards,
Team Shadowfax

Sep 10, 2022

Updated by Shahid1995 Still my order is not received.

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S

Shahid1995

from Alwar, Rajasthan

Sep 6, 2022

When it will be solved .It has been more than a week and many complaints has been submitted to you from my side and you told me we escalated you concern to team .You guys just making fool of peoples. Nothing will be done just give promisses but nothing will be done.
Screenshot attached for your reference.
Please yrr solved the issue ...kon sa delivery partner select kiya hain glowroad ne

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Address: Samare school, Gokul dham, Gudihal road, old hubli

I have order product in meesho aap on 29th of August 2022 the order got delivered from shadow fax today 3rd of September 2022 and delivery boy said me that the order is from meesho aap i have contacted meesho app service care they said me that my order from meesho have not yet got shipped and i have reached to shadowfax office yo enquiry but the manager says i have ordered from facebook but i have ordered from meesho and delivery boy said that order from meesho i want to solve this problem and give back my return

Oct 5, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Sep 03, 2022

Updated by Shanawaz Makandar I have ordered a product from meesho aap on 29th of August 2022 and the ordered got delivered on 3rd of September 2022 the delivery boy said that the order is from meesho app but i have contacted meesho app service care they said my order is not yet shipped please solve this problem i have received fake order

Verified Support

Sep 04, 2022

Shadowfax Customer Care's response Dear Shanawaz,

Greetings from Shadowfax!

We deeply regret the inconvenience caused to you. Please share your AWB number with us at [protected]@shadowfax.in so that we can look into it right away.

Regards,
Team Shadowfax

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Address: D9, SPACIA CHS, Bhumkar Chowk, Wakad, Pune

Agent took incorrect yellow kurti for exchange against blue kurti, now my yellow kurti which is for return (which agent already took), agent denied to take it as I have blue kurti with me now.

Oct 5, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Sep 04, 2022

Shadowfax Customer Care's response Dear Prachi,

Greetings from Shadowfax!

We deeply regret the inconvenience caused to you. Please be informed that we have forwarded your concern to our team and will get back to you with an update at the earliest. We appreciate your patience while we work on this.

Regards,
Team Shadowfax

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Address: Banglore. Karnataka

I'm worked on shadowfax delivery service.. But still my id is terminated.. Pls activate my id

Oct 6, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Sep 04, 2022

Shadowfax Customer Care's response Dear Sreejith,

Greetings from Shadowfax!

We're sorry for the inconvenience caused to you. Please be informed that we have forwarded your concern to our team and will get back to you with an update at the earliest. You can also connect with our rider care center for quick assistance regarding your concern.

Regards,
Team Shadowfax

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I have ordered soaps from Khadi Natural, but itwas not delivered by Shadowfax, showing same status for 15 days. No customer support or nothing

Shadowfax customer support has been notified about the posted complaint.

Sep 02, 2022

Updated by Krishna Kumar Sampath Order Id : SF[protected]PIC

Verified Support

Sep 02, 2022

Shadowfax Customer Care's response Dear Krishna,

Greetings from Shadowfax!

We deeply regret the inconvenience caused to you. Please be informed that we have forwarded your concern to our team and will get back to you with an update at the earliest. We appreciate your patience while we work on this.

Regards,
Team Shadowfax

Sep 03, 2022

Updated by Krishna Kumar Sampath Received call from support today, will update once my parcel is delivered

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I am trying to return the product for the past 6 days. Without even calling me, It is showing return pickup attempted 2 times in AJIO App. But I haven't received a call. It's getting delayed. Please resolve this issue.
Return ID: RT78459893

Sep 3, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Sep 02, 2022

Shadowfax Customer Care's response Dear Rohith,

Greetings from Shadowfax!

We deeply regret what you had to endure. Please be assured that your concern has been escalated to our team and we will get this resolved at the earliest.

Regards,
Team Shadowfax

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I ordered something else received wrong product

Oct 3, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Aug 31, 2022

Shadowfax Customer Care's response Dear Honey,

Greetings from Shadowfax!

Shadowfax is a last-mile logistics company and does not sell any product. Please contact the seller for the return process.

Regards,
Team Shadowfax

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I have requested to pick up my order 1 month ago and its not yet picked up. The company said they will send the delivery person by next day, but no one came. The number provided in the sms is not reachable.

Shadowfax customer support has been notified about the posted complaint.

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Shadowfax Customer Care

Aug 28, 2022

Verified Support

Dear Mhatre,

Greetings from Shadowfax!

We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

Regards,
Team Shadowfax

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Call me [protected]

Shadowfax customer support has been notified about the posted complaint.

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Shadowfax Customer Care

Aug 27, 2022

Verified Support

Dear Utkarsh,

Greetings from Shadowfax!

Please share details of the issue you faced at [protected]@shadowfax.in and we assure you of a swift resolution.

Regards,
Team Shadowfax

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My courier status is showing as "Order received from AJIO" on 28th July and there is no update after that. My courier has not been delivered yet. Please find the tracking id below.

Tracking ID : SF[protected]AJI

Shadowfax customer support has been notified about the posted complaint.

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Shadowfax Customer Care

Aug 25, 2022

Verified Support

ï»¿Dear Kirubakari,

Greetings from Shadowfax!

We regret the inconvenience caused to you and we wish to turn this experience around. Please write to us at [protected]@shadowfax.in for better assistance in this regard.

Warmly,
Team Shadowfax

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Address: Patan bypass near RTO office

I am parashant poddar 2055316 now i am doing work in shadowfax by vendor Anurag singh senger but by shadowfax mail my salary is hold my cluster vinod prajapati says what to do I am middle class family and my salary 8000 hold by shadowfax

Shadowfax customer support has been notified about the posted complaint.

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Shadowfax Customer Care

Aug 21, 2022

Verified Support

ï»¿Dear Parashant,

Greetings from Shadowfax!

We understand your concern in regards to the payout. We have forwarded your concern to our team and will get back to you with an update at the earliest. Please bear with us.

Warmly,
Team Shadowfax

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Shadowfax Customer Care

Aug 29, 2022

Verified Support

ï»¿Dear Parashant,

Greetings from Shadowfax!

As per the update from our team, we request you to connect with the Vendor for better assistance in this regard.

Regards,
Team Shadowfax

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Address: Silchar, Assam

My Order id is AWB SF[protected], Please learn your delivery boy how talk, how to greet the customer. He talk to me just like his Galli Friend. Not SIR
he just earn per parcel Rs 15 to 20 and talking style like Ambani/Adani ...
Business is just not about income money also the spread goodwill.
Delivery person mobile number- [protected]
My Name - Sagar Das
Mobile - [protected]
Silchar-Assam

Sep 23, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Aug 21, 2022

Shadowfax Customer Care's response Dear Sagar,

Greetings from Shadowfax!

We are sorry for the unpleasant experience you had. Please be informed that we have forwarded your concern to our team and will get back to you with an update at the earliest. We appreciate your patience while we work on this.

Regards,
Team Shadowfax

Shadowfax Complaints & Reviews

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Shadowfax reviews & complaints page 19

Received a wrong product

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Order not received . But status says delivered

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Return pick-up done but didn't receive any kind of return confirmation massage

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Wrong item picked up

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Wrong item pick up

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Product picked but no refund receive yet.

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Item not yet send to the seller -R306839230WEB

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Pickup not done last 5 days

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Order not delivered yet #SF303230651AEP

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Dress material

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Shipped wrong product and not ready to give correct one now

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I'm complaning about my shadowfax id termination

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Product not delivered Tirupur District

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Return pickup is not happening

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Received wrong order

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Requested return not yet picked up

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Call me 8401022831

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My courier is not delivered yet

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Payout hold

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Manner less Delivery Boy appoint by you

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