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Shadowfax Complaints & Reviews

1.8
Updated: Mar 20, 2026
Complaints 1478
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443
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Shadowfax reviews & complaints page 19

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S
Suriy s
from Bengaluru, Karnataka
Jul 23, 2022
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Address: Bangalore

My order no is[protected] yet product is not delivered to me, i got an delivery notification that delivery made successful.
I called to delivery agent he dsnt pick the Call anymore but today he picked the call and conveyed me that he submitted the product in shadowfax office plz check with it and do the best.
Shadowfax customer support has been notified about the posted complaint.
Jul 23, 2022
Updated by Suriy s
Check with it
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    J
    Jhalakm
    Jul 22, 2022
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    The courier excecutive is not picking the return order from ajio
    Shadowfax customer support has been notified about the posted complaint.
    Dear Customer,

    Greetings from Shadowfax!

    We are sorry for the unpleasant experience. Kindly help us with your AWB number so that we can look into this right away.

    Regards,
    Team Shadowfax
    Dear Sir/Madam,

    Greetings from Shadowfax!

    We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

    Regards,
    Team Shadowfax
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      W
      We love India
      Jul 22, 2022
      Resolved
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      Resolved

      A pickup request has been created by meesho on 14 july but shadowfax executive update wrong status that location problm but no one contact me regarding pick up and my location is prime .Tracking id R36564992MEE.worst company
      Sep 3, 2022
      Complaint marked as Resolved 
      Shadowfax customer support has been notified about the posted complaint.
      Verified Support
      Jul 22, 2022
      Shadowfax Customer Care's response
      Dear Mukesh,

      Greetings from Shadowfax!

      We understand your concern in regards to the pickup. Please be noted that we have highlighted your concern to our team and will get back to you with an update at the earliest.

      Regards,
      Team Shadowfax
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        O
        Oguy
        Jul 21, 2022
        Resolved
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        Resolved

        On July 9 Shadowfax rider came and asked OTP for pickup after that he the picked up the return order successfully & told that you will receive a SMS about successful pickup in a few hours and left. But after some time when I checked the status it is showing like pickup failed due to a missmatch of product pickup. How is that possible? If the product is not same then how did the agent picked up my return order? So basically now they have picked up my order and marked it as pick up failed in their system. I'm calling their customer care No. [protected] it is not connecting. When mailed meesho customer care they are asking about acknowledgement(pickup slip) copy the shadowfax rider never provided. I am providing all the details which I have now, resolve this issue as soon as possible.
        Product name:Jivika TG Alluring Banita Aagam Chitrarekha Sari (stockout grey aayna)
        Request id: R34667892MEE
        Order No:[protected]_1_gtz
        Jul 26, 2022
        Complaint marked as Resolved 
        I got call from company customer care and explained all the details. 080 4813 0623 here is the customer care number
        Shadowfax customer support has been notified about the posted complaint.
        Jul 21, 2022
        Updated by Oguy
        Here are the some related images for your reference

        Jul 22, 2022
        Updated by Oguy
        Hi
        What is the status of my complaint when it will solve?
        Verified Support
        Jul 22, 2022
        Shadowfax Customer Care's response
        Dear Customer,

        Greetings from Shadowfax!

        We understand your concern in regards to the pickup. Please be noted that we have highlighted your concern to our team and will get back to you with an update at the earliest.

        Regards,
        Team Shadowfax
        Jul 26, 2022
        Updated by Oguy
        Hi
        Can I know what is the status of my complaint and when it will get solved.
        Jul 26, 2022
        Updated by Oguy
        Hi
        Issue is resolved, thank you
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          N
          Naval807
          from Dehradun, Uttarakhand
          Jul 21, 2022
          Resolved
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          Resolved

          I'd inactive ho gayi hai active krwani hai sir ji
          Aug 25, 2022
          Complaint marked as Resolved 
          Shadowfax customer support has been notified about the posted complaint.
          Jul 21, 2022
          Updated by Naval807
          I'd inactive ho gayi hai active krwani hai
          I'd number - 668309
          Verified Support
          Jul 22, 2022
          Shadowfax Customer Care's response
          Dear Naval,

          Greetings from Shadowfax!

          We understand your complaints in regards to the rider ID. Please be noted that your concern is highlighted to our team, and shall get back to you with an update at the earliest.

          Regards,
          Team Shadowfax!
          Shadow fax my I'd inactive hai sir
          Sir please my I'd active 2626978
          🙏 Please sir active my I'd 2626978
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          6 other people found this review helpful
          6 found this helpful
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            S
            Sayali Hole
            Jul 21, 2022
            Resolved
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            Resolved

            Tracking number -SF[protected]FK
            Parcel I ordered from shopsy(flipkart). On tracking it shows delivered on 20 july2022 but I didn't receive my parcel. Plz give me my parcel.
            Aug 31, 2022
            Complaint marked as Resolved 
            Shadowfax customer support has been notified about the posted complaint.
            Jul 21, 2022
            Updated by Sayali Hole
            I didn't receive my parcel but it shows delivered
            Verified Support
            Jul 22, 2022
            Shadowfax Customer Care's response
            Dear Sayali,

            Greetings from Shadowfax!

            We understand your concern in regards to the delivery. We have forwarded your concern to our team and get back to you with an update at the earliest.

            Regards,
            Team Shadowfax
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              R
              Ranjana B.I.
              Jul 21, 2022
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              Received message on July 18th that product will be delivered but evening status is shown as "DELIVERED". But my product is not delivered.

              Tracking number of order : AWB SF[protected]FPL.

              Raised an issue but only received message that Team will get in touch shortly. But none has reached out till now. Please resolve the issue.
              Shadowfax customer support has been notified about the posted complaint.
              Verified Support
              Jul 21, 2022
              Shadowfax Customer Care's response
              Dear Ranjana,

              Greetings from Shadowfax!

              We deeply regret what you had to endure. Please be assured that your concern has been escalated to our team and we will get this resolved at the earliest.

              Regards,
              Team Shadowfax
              Verified Support
              Jul 21, 2022
              Shadowfax Customer Care's response
              Dear Ranjana,

              Greetings from Shadowfax!

              We regret the inconvenience caused to you and we wish to turn this experience around. We have forwarded your concern to our team and will get back to you with an update at the earliest. Please bear with us.

              Warmly,

              Team Shadowfax
              Jul 26, 2022
              Updated by Ranjana B.I.
              Its been almost 5 days since i have got this response . Not sure what type of service is this . Kindly resolve at the earliest . Atleast try to reach out to people on their email or mobile so that we know someone from your end is looking into . Else please refund the amount of the order.
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                A
                Aman2001@
                Jul 20, 2022
                Resolved
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                Resolved

                Address: Plat no. 27 priyanka colony khatipura ka bad sanganer

                Hello team Shadowfax, me ek meesho supplier hu or mere abhi kuch dino se shadowfax ke return and rto me kafi jyada fraud ho rha h Kripya krke iska samadhan kre
                Aug 30, 2022
                Complaint marked as Resolved 
                Shadowfax customer support has been notified about the posted complaint.
                Verified Support
                Jul 21, 2022
                Shadowfax Customer Care's response
                Dear Aman,

                Greetings from Shadowfax!

                We understand your concern in regards to the shipments. Please write to us at [protected]@shadowfax.in with your detailed concern along with the AWB IDs for better assistance.

                Warmly,
                Team Shadowfax
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                  O
                  Oguy
                  Jul 20, 2022
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                  On 09/07/2022 the product is picked up but not get pickup slip by delivery boy after it is showing QC fail in status tracking I am attaching screenshot which I was received before the product pickup. Please resolve this issue as soon as possible thank you.
                  Shadowfax customer support has been notified about the posted complaint.
                  Verified Support
                  Jul 20, 2022
                  Shadowfax Customer Care's response
                  Dear Sir/Ma'am,

                  Greetings from Shadowfax!

                  We understand your concern in regards to the shipment. Please write to us at [protected]@shadowfax.in with your detailed concern along with the AWB ID for better assistance. We are here to help!

                  Warmly,
                  Team Shadowfax
                  Jul 21, 2022
                  Updated by Oguy
                  AWB [protected]

                  Hi,

                  On 9/7/2022 the product is picked up by delivery boy and he is not provide any pickup slip for that product but in tracking link it is showing like QC fail. The AWB number of product is [protected] and I am attaching the message screenshot which I have received before product pickup and also attaching AWB and tracking details screenshot for your reference please resolve this issue as soon as possible, waiting for your reply thank you.

                  Jyoti M

                  Dear Sir/Ma'am,

                  Greetings from Shadowfax!

                  We understand your concern in regards to the shipment. Please write to us at [protected]@shadowfax.in with your concern in detail along with the AWB ID to get this sorted.

                  Warmly,
                  Team Shadowfax
                  The mail address which you are provided it is not valid it is showing like address not found please provide correct email address
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                    S
                    SHAGUN AHUJA
                    Jul 20, 2022
                    Resolved
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                    Resolved

                    Address: Karol Bagh, New Delhi

                    My name is Shagun Ahuja and my contact number is [protected]
                    I initiated 3 return request ftom meesho brand on 15 July 2022 they said me shadowfax courier company will pick it up within 3-4 days but its been 5 days my orders are not picked up yet
                    Aug 23, 2022
                    Complaint marked as Resolved 
                    Shadowfax customer support has been notified about the posted complaint.
                    Verified Support
                    Jul 21, 2022
                    Shadowfax Customer Care's response
                    Dear Shagun,

                    We understand your concern in regards to the pickup. Please be noted that we have forwarded your concern to our team and will get back to you with an update at the earliest.

                    Regards,
                    Team Shadowfax
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                      N
                      nupur vakilwala
                      Jul 19, 2022
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                      I ordered one thing from meesho which was to be delivered my shadowfax...it was showing out for delivery and i haven't received it yet its been 2 days ..i got an sms saying agent cancelled my order request ...what is this ? Why r agents so rude ? You guys cannot cancel without our permission i want my parcel as soon as possible as i ordered it for a trip ..help me.please !
                      Shadowfax customer support has been notified about the posted complaint.
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                        D
                        D Laxmi
                        Jul 19, 2022
                        Resolved
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                        Resolved

                        I had returned a product in meesho.But is showing not picked up and we will pick it up in five days.please solve this problem. I need my refund.
                        Aug 22, 2022
                        Complaint marked as Resolved 
                        Shadowfax customer support has been notified about the posted complaint.
                        Verified Support
                        Jul 20, 2022
                        Shadowfax Customer Care's response
                        Dear Laxmi,

                        We would like to take a closer look at your concern. Please share your AWB number along with your concern at [protected]@shadowfax.in for us to check and assist you further.

                        Regards,
                        Team Shadowfax
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                          A
                          Armanzz
                          from Bengaluru, Karnataka
                          Jul 18, 2022
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                          Address: Whitefield

                          My 1 week full payout deducted with no proper reason... Worst app ever
                          Shadowfax customer support has been notified about the posted complaint.
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                            P
                            Priyapnvl
                            from Panvel, Maharashtra
                            Jul 18, 2022
                            Resolved
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                            Resolved

                            Parcell picked up with AWB no R35728597MEE, just after pick up the parcell status showing cancelled. Please tell me where is the parcell.
                            Aug 23, 2022
                            Complaint marked as Resolved 
                            Shadowfax customer support has been notified about the posted complaint.
                            Verified Support
                            Jul 20, 2022
                            Shadowfax Customer Care's response
                            Dear Priya,

                            We understand your complaint in regards to the pickup. Please be informed that we have forwarded your concern to our team and shall get back to you with an update at the earliest.

                            Regards,
                            Team Shadowfax
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                              K
                              Kekta
                              Jul 17, 2022
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                              Address: Bangalore

                              Have been getting messages since the last two days that my order will be delivered today. When I call the delivery partner on the number provided, they say it's wrong number and then reschedule the delivery saying that the customer did not pick up the phone. The delivery partner was rude and when I call their customer care, only a bot responds. How am I supposed to reach out to a person and not a bot on your customer care?
                              Shadowfax customer support has been notified about the posted complaint.
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                                D
                                DSN ENTERPRISE
                                Jul 17, 2022
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                                Address: 206, Madhavbaug complex, Opp Jalaram Steel furniture, kapodra, varachha road, surat

                                Dear sir
                                i have made 2 order to AJIO and product was not fit to me so i have raised return request and out of two order, one return order was alloted to shadowfax. shadowfax courier boy came to me and picked up both the product and next day i got call from delhivery courier company for pick of second product then i understand shadowfax has onlyone assigntmet for return pickup and second was picked up by cheating, i got refund for 1 product only and second product showing pending for picked up by delhivery courier comapny

                                Return ID: RT[protected] refund received )
                                Return ID: RT[protected]return picked by cheating and refund not received)

                                we have CCTV recording also for same

                                Thanks & Regards
                                NILESH NAKRANI
                                [protected]
                                Shadowfax customer support has been notified about the posted complaint.
                                Dear Nilesh,

                                Greetings from Shadowfax!

                                We deeply regret the inconvenience caused. Request you to share your concern in detail along with the AWB number at [protected]@shadowfax.in in order to assist you better.

                                Regards,
                                Team Shadowfax
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                                  Niloooooo
                                  Jul 17, 2022
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                                  Please resolve the complaint immediately else we will be forced to go to consumer forum.
                                  Shadowfax customer support has been notified about the posted complaint.
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                                    Niloooooo
                                    Jul 16, 2022
                                    Resolved
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                                    Resolved

                                    Address: 41/66, Mansarover, Jaipur

                                    The order number stated above was for return from Jaipur Mansarover but twice or trice it is cancelled by the Shadow Fax, Jaipur.
                                    How and why it is cancelled while customer stayed at home constantly while the days for last four days. Neither pick-up man making call nor using door bell.
                                    Please arrange to get it resolved urgently.
                                    M-[protected]
                                    Aug 17, 2022
                                    Complaint marked as Resolved 
                                    Shadowfax customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jul 17, 2022
                                    Shadowfax Customer Care's response
                                    Dear Sir/Madam,

                                    Greetings from Shadowfax!

                                    Apologies for the inconvenience caused. Request you to share your concern in detail along with the AWB number at [protected]@shadowfax.in in order to assist you better.

                                    Regards,
                                    Team Shadowfax
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                                      S
                                      SarthakNikhal
                                      Jul 13, 2022
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                                      I ordered food from Taco Bell today and it was delivered to me. While handing me the bag of food, the delivery guy took a photo of me.
                                      Is this some new policy by shadowfax? This act by the delivery boy was creepy and inappropriate. Please respond to this issue as soon as possible.
                                      Shadowfax customer support has been notified about the posted complaint.
                                      Dear Sarthak,

                                      Greetings from Shadowfax!

                                      We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                                      Regards,
                                      Team Shadowfax
                                      Dear Sarthak,

                                      Greetings from Shadowfax!

                                      We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number/Order ID along with the registered mobile number at [protected]@shadowfax.in and we assure you that necessary disciplinary action against the responsible delivery partner will be taken.

                                      Regards,
                                      Team Shadowfax
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                                        S
                                        ssayeeda
                                        from Bengaluru, Karnataka
                                        Jul 12, 2022
                                        Resolved
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                                        Resolved

                                        Address: DOMLUR, BANGALORE

                                        Reference to AWB SF[protected]FPL dated 11.07.2022 received message delivered but not delivered... please check.

                                        I am unable to contact customer support directly...only getting will contact in 24hrs...
                                        Aug 14, 2022
                                        Complaint marked as Resolved 
                                        Shadowfax customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jul 13, 2022
                                        Shadowfax Customer Care's response
                                        Dear Sayeeda,

                                        We regret the inconvenience caused. We have forwarded your concern to our team and will get back to you with an update at the earliest. Please bear with us.

                                        Regards,
                                        Team Shadowfax
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