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Shadowfax Complaints & Reviews

1.8
Updated: Jun 3, 2026
Complaints 1484
Resolved
444
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Shadowfax reviews & complaints page 21

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E
E coli
from Ghaziabad, Uttar Pradesh
Jul 27, 2022
Resolved
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Resolved

Since 1 week I have registered for pickup but still they are not sending anyone
The time for parcel pickup gets delayed I want my payment but no body is coming to pick the parcels
Aug 30, 2022
Complaint marked as Resolved 
Shadowfax customer support has been notified about the posted complaint.
Verified Support
Jul 27, 2022
Shadowfax Customer Care's response
Dear Customer,

Greetings from Shadowfax!

We're sorry for the experience you had. Please be informed that we have highlighted your concern to our team and will get back to you with an update at the earliest.

Regards,
Team Shadowfax
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    R
    RajaA@
    from Cuddalore, Tamil Nadu
    Jul 26, 2022
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    Address: Mariyamman koil street, Kammapuram

    Fake product delivered
    Shadowfax customer support has been notified about the posted complaint.
    Dear Raja,

    Greetings from Shadowfax!

    We understand your concern in regards to the shipment. Please write to us at [protected]@shadowfax.in with your detailed concern along with the AWB ID for better assistance.

    Warmly,
    Team Shadowfax
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      A
      Abdul Basit Sakharkar
      Jul 26, 2022
      Resolved
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      Resolved

      Address: 32X6+4H7, Sector 12 D, Sector 12, Kopar Khairane, Navi Mumbai, Maharashtra 400709

      It has been more than 2 days since my order recieved at shadowfax kopar khairane location and my delivery address is in airoli.still they had not delivered my order nor they are updating.what kind of delivery service they are providing.
      Requesting you to investigate on same.
      Mentioning my order details.

      Order ID:- 350452

      Name:- abdul basit sakharkar
      Contact number:- [protected]
      Aug 30, 2022
      Complaint marked as Resolved 
      Shadowfax customer support has been notified about the posted complaint.
      Verified Support
      Jul 26, 2022
      Shadowfax Customer Care's response
      Dear Abdul,

      Greetings from Shadowfax!

      We understand your concern in regards to the delivery. Please be noted that we have highlighted your concern to our team and will get back to you with an update at the earliest.

      Regards,
      Team Shadowfax
      Hi Shadowfax,

      There is no revert from your side and nor your care team have contact me.

      Still your service taking too long to deliver the nearest address. You are giving me estimate delivery of next day and on next day you update that next day will be the estimate delivery.
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        B
        Bhushan Umap
        Jul 25, 2022
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        Address: Dattwadi bus stop wadi , Nagpur 440023

        My oder is return please
        Shadowfax customer support has been notified about the posted complaint.
        Dear Bhushan,

        We'd like to inform you that Shadowfax is a logistics company and we deliver the shipment that is received from your seller. Kindly connect with your seller for further assistance regarding your query.

        Regards,
        Team Shadowfax
        Dear Bhushan,

        We'd like to inform you that Shadowfax is a logistics company and we deliver the shipment that is received from your seller. Kindly connect with your seller for further assistance regarding your query.

        Regards,
        Team Shadowfax
        Dear Bhushan,

        We'd like to inform you that Shadowfax is a logistics company and we deliver the shipment that is received from your seller. Kindly connect with your seller for further assistance regarding your query.

        Regards,
        Team Shadowfax
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          L
          Laresh Chaudhari
          Jul 25, 2022
          Resolved
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          Resolved

          Website: tracker.shadowfax.in/#/track/9B088D9E5520F5BCD7C11BD5223BE416/Fwd

          I ordered mobile covers from minibay on 22 according to their shipping policy they alloted shadowfax as courier partner on 23 but from 23 it is only showing order recived from seller. Tracking Id SF[protected]PIC
          Minibay order id 90343. Even tried to contact you but it shows we will contact you in 24hr and no call tried many times.
          Aug 27, 2022
          Complaint marked as Resolved 
          Shadowfax customer support has been notified about the posted complaint.
          Verified Support
          Jul 26, 2022
          Shadowfax Customer Care's response
          Dear Laresh,

          Greetings from Shadowfax!

          We understand your concern in regards to the delivery. Please be noted that we have highlighted your concern to our team and will get back to you with an update at the earliest.

          Regards,
          Team Shadowfax
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            S
            ShwetaChaudhari
            Jul 25, 2022
            Resolved
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            Resolved

            Hello Team,

            Below person from Shadowfax Courier services has picked up two of my Meesho products on 16th July 2022 and didn't provided the pickup receipts.
            Later on, he has not even updated the same in the system and hence at my end, in my Meesho app, I can see that products are still awaiting to be picked up.

            Somehow I managed to found his contact number and after that a week has passed still he is giving excuses that I will return your products, I am not able to find your products, I can provide you the cash of those products but no action from his end. Many times when I call him, he is giving all these excuses.

            I tried to raise the same issue with Meesho customer service but they denied to take the complaints on courier services. Right now, I don't have those two products and have lost the amount (Rs. 598) too.

            Shadowfax Delivery Person Name: Kailash Salkar
            Contact Number:[protected]
            Aug 31, 2022
            Complaint marked as Resolved 
            Shadowfax customer support has been notified about the posted complaint.
            Verified Support
            Jul 25, 2022
            Shadowfax Customer Care's response
            Dear Shweta,

            Greetings from Shadowfax!

            We understand your concern in regards to the shipment. Please write to us at [protected]@shadowfax.in with your detailed concern along with the AWB ID for better assistance in this regard.

            Warmly,
            Team Shadowfax
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              S
              Suriy s
              from Bengaluru, Karnataka
              Jul 23, 2022
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              Address: Bangalore

              My order no is[protected] yet product is not delivered to me, i got an delivery notification that delivery made successful.
              I called to delivery agent he dsnt pick the Call anymore but today he picked the call and conveyed me that he submitted the product in shadowfax office plz check with it and do the best.
              Shadowfax customer support has been notified about the posted complaint.
              Jul 23, 2022
              Updated by Suriy s
              Check with it
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                J
                Jhalakm
                Jul 22, 2022
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                The courier excecutive is not picking the return order from ajio
                Shadowfax customer support has been notified about the posted complaint.
                Dear Customer,

                Greetings from Shadowfax!

                We are sorry for the unpleasant experience. Kindly help us with your AWB number so that we can look into this right away.

                Regards,
                Team Shadowfax
                Dear Sir/Madam,

                Greetings from Shadowfax!

                We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                Regards,
                Team Shadowfax
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                  W
                  We love India
                  Jul 22, 2022
                  Resolved
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                  Resolved

                  A pickup request has been created by meesho on 14 july but shadowfax executive update wrong status that location problm but no one contact me regarding pick up and my location is prime .Tracking id R36564992MEE.worst company
                  Sep 3, 2022
                  Complaint marked as Resolved 
                  Shadowfax customer support has been notified about the posted complaint.
                  Verified Support
                  Jul 22, 2022
                  Shadowfax Customer Care's response
                  Dear Mukesh,

                  Greetings from Shadowfax!

                  We understand your concern in regards to the pickup. Please be noted that we have highlighted your concern to our team and will get back to you with an update at the earliest.

                  Regards,
                  Team Shadowfax
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                    O
                    Oguy
                    Jul 21, 2022
                    Resolved
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                    Resolved

                    On July 9 Shadowfax rider came and asked OTP for pickup after that he the picked up the return order successfully & told that you will receive a SMS about successful pickup in a few hours and left. But after some time when I checked the status it is showing like pickup failed due to a missmatch of product pickup. How is that possible? If the product is not same then how did the agent picked up my return order? So basically now they have picked up my order and marked it as pick up failed in their system. I'm calling their customer care No. [protected] it is not connecting. When mailed meesho customer care they are asking about acknowledgement(pickup slip) copy the shadowfax rider never provided. I am providing all the details which I have now, resolve this issue as soon as possible.
                    Product name:Jivika TG Alluring Banita Aagam Chitrarekha Sari (stockout grey aayna)
                    Request id: R34667892MEE
                    Order No:[protected]_1_gtz
                    Jul 26, 2022
                    Complaint marked as Resolved 
                    I got call from company customer care and explained all the details. 080 4813 0623 here is the customer care number
                    Shadowfax customer support has been notified about the posted complaint.
                    Jul 21, 2022
                    Updated by Oguy
                    Here are the some related images for your reference

                    Jul 22, 2022
                    Updated by Oguy
                    Hi
                    What is the status of my complaint when it will solve?
                    Verified Support
                    Jul 22, 2022
                    Shadowfax Customer Care's response
                    Dear Customer,

                    Greetings from Shadowfax!

                    We understand your concern in regards to the pickup. Please be noted that we have highlighted your concern to our team and will get back to you with an update at the earliest.

                    Regards,
                    Team Shadowfax
                    Jul 26, 2022
                    Updated by Oguy
                    Hi
                    Can I know what is the status of my complaint and when it will get solved.
                    Jul 26, 2022
                    Updated by Oguy
                    Hi
                    Issue is resolved, thank you
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                      N
                      Naval807
                      from Dehradun, Uttarakhand
                      Jul 21, 2022
                      Resolved
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                      Resolved

                      I'd inactive ho gayi hai active krwani hai sir ji
                      Aug 25, 2022
                      Complaint marked as Resolved 
                      Shadowfax customer support has been notified about the posted complaint.
                      Jul 21, 2022
                      Updated by Naval807
                      I'd inactive ho gayi hai active krwani hai
                      I'd number - 668309
                      Verified Support
                      Jul 22, 2022
                      Shadowfax Customer Care's response
                      Dear Naval,

                      Greetings from Shadowfax!

                      We understand your complaints in regards to the rider ID. Please be noted that your concern is highlighted to our team, and shall get back to you with an update at the earliest.

                      Regards,
                      Team Shadowfax!
                      Shadow fax my I'd inactive hai sir
                      Sir please my I'd active 2626978
                      🙏 Please sir active my I'd 2626978
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                      6 found this helpful
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                        S
                        Sayali Hole
                        Jul 21, 2022
                        Resolved
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                        Resolved

                        Tracking number -SF[protected]FK
                        Parcel I ordered from shopsy(flipkart). On tracking it shows delivered on 20 july2022 but I didn't receive my parcel. Plz give me my parcel.
                        Aug 31, 2022
                        Complaint marked as Resolved 
                        Shadowfax customer support has been notified about the posted complaint.
                        Jul 21, 2022
                        Updated by Sayali Hole
                        I didn't receive my parcel but it shows delivered
                        Verified Support
                        Jul 22, 2022
                        Shadowfax Customer Care's response
                        Dear Sayali,

                        Greetings from Shadowfax!

                        We understand your concern in regards to the delivery. We have forwarded your concern to our team and get back to you with an update at the earliest.

                        Regards,
                        Team Shadowfax
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                          R
                          Ranjana B.I.
                          Jul 21, 2022
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                          Received message on July 18th that product will be delivered but evening status is shown as "DELIVERED". But my product is not delivered.

                          Tracking number of order : AWB SF[protected]FPL.

                          Raised an issue but only received message that Team will get in touch shortly. But none has reached out till now. Please resolve the issue.
                          Shadowfax customer support has been notified about the posted complaint.
                          Verified Support
                          Jul 21, 2022
                          Shadowfax Customer Care's response
                          Dear Ranjana,

                          Greetings from Shadowfax!

                          We deeply regret what you had to endure. Please be assured that your concern has been escalated to our team and we will get this resolved at the earliest.

                          Regards,
                          Team Shadowfax
                          Verified Support
                          Jul 21, 2022
                          Shadowfax Customer Care's response
                          Dear Ranjana,

                          Greetings from Shadowfax!

                          We regret the inconvenience caused to you and we wish to turn this experience around. We have forwarded your concern to our team and will get back to you with an update at the earliest. Please bear with us.

                          Warmly,

                          Team Shadowfax
                          Jul 26, 2022
                          Updated by Ranjana B.I.
                          Its been almost 5 days since i have got this response . Not sure what type of service is this . Kindly resolve at the earliest . Atleast try to reach out to people on their email or mobile so that we know someone from your end is looking into . Else please refund the amount of the order.
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                            A
                            Aman2001@
                            Jul 20, 2022
                            Resolved
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                            Resolved

                            Address: Plat no. 27 priyanka colony khatipura ka bad sanganer

                            Hello team Shadowfax, me ek meesho supplier hu or mere abhi kuch dino se shadowfax ke return and rto me kafi jyada fraud ho rha h Kripya krke iska samadhan kre
                            Aug 30, 2022
                            Complaint marked as Resolved 
                            Shadowfax customer support has been notified about the posted complaint.
                            Verified Support
                            Jul 21, 2022
                            Shadowfax Customer Care's response
                            Dear Aman,

                            Greetings from Shadowfax!

                            We understand your concern in regards to the shipments. Please write to us at [protected]@shadowfax.in with your detailed concern along with the AWB IDs for better assistance.

                            Warmly,
                            Team Shadowfax
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                              O
                              Oguy
                              Jul 20, 2022
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                              On 09/07/2022 the product is picked up but not get pickup slip by delivery boy after it is showing QC fail in status tracking I am attaching screenshot which I was received before the product pickup. Please resolve this issue as soon as possible thank you.
                              Shadowfax customer support has been notified about the posted complaint.
                              Verified Support
                              Jul 20, 2022
                              Shadowfax Customer Care's response
                              Dear Sir/Ma'am,

                              Greetings from Shadowfax!

                              We understand your concern in regards to the shipment. Please write to us at [protected]@shadowfax.in with your detailed concern along with the AWB ID for better assistance. We are here to help!

                              Warmly,
                              Team Shadowfax
                              Jul 21, 2022
                              Updated by Oguy
                              AWB [protected]

                              Hi,

                              On 9/7/2022 the product is picked up by delivery boy and he is not provide any pickup slip for that product but in tracking link it is showing like QC fail. The AWB number of product is [protected] and I am attaching the message screenshot which I have received before product pickup and also attaching AWB and tracking details screenshot for your reference please resolve this issue as soon as possible, waiting for your reply thank you.

                              Jyoti M

                              Dear Sir/Ma'am,

                              Greetings from Shadowfax!

                              We understand your concern in regards to the shipment. Please write to us at [protected]@shadowfax.in with your concern in detail along with the AWB ID to get this sorted.

                              Warmly,
                              Team Shadowfax
                              The mail address which you are provided it is not valid it is showing like address not found please provide correct email address
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                                S
                                SHAGUN AHUJA
                                Jul 20, 2022
                                Resolved
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                                Resolved

                                Address: Karol Bagh, New Delhi

                                My name is Shagun Ahuja and my contact number is [protected]
                                I initiated 3 return request ftom meesho brand on 15 July 2022 they said me shadowfax courier company will pick it up within 3-4 days but its been 5 days my orders are not picked up yet
                                Aug 23, 2022
                                Complaint marked as Resolved 
                                Shadowfax customer support has been notified about the posted complaint.
                                Verified Support
                                Jul 21, 2022
                                Shadowfax Customer Care's response
                                Dear Shagun,

                                We understand your concern in regards to the pickup. Please be noted that we have forwarded your concern to our team and will get back to you with an update at the earliest.

                                Regards,
                                Team Shadowfax
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                                  N
                                  nupur vakilwala
                                  Jul 19, 2022
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                                  I ordered one thing from meesho which was to be delivered my shadowfax...it was showing out for delivery and i haven't received it yet its been 2 days ..i got an sms saying agent cancelled my order request ...what is this ? Why r agents so rude ? You guys cannot cancel without our permission i want my parcel as soon as possible as i ordered it for a trip ..help me.please !
                                  Shadowfax customer support has been notified about the posted complaint.
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                                    D
                                    D Laxmi
                                    Jul 19, 2022
                                    Resolved
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                                    Resolved

                                    I had returned a product in meesho.But is showing not picked up and we will pick it up in five days.please solve this problem. I need my refund.
                                    Aug 22, 2022
                                    Complaint marked as Resolved 
                                    Shadowfax customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jul 20, 2022
                                    Shadowfax Customer Care's response
                                    Dear Laxmi,

                                    We would like to take a closer look at your concern. Please share your AWB number along with your concern at [protected]@shadowfax.in for us to check and assist you further.

                                    Regards,
                                    Team Shadowfax
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                                      A
                                      Armanzz
                                      from Bengaluru, Karnataka
                                      Jul 18, 2022
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                                      Address: Whitefield

                                      My 1 week full payout deducted with no proper reason... Worst app ever
                                      Shadowfax customer support has been notified about the posted complaint.
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                                        Priyapnvl
                                        from Panvel, Maharashtra
                                        Jul 18, 2022
                                        Resolved
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                                        Resolved

                                        Parcell picked up with AWB no R35728597MEE, just after pick up the parcell status showing cancelled. Please tell me where is the parcell.
                                        Aug 23, 2022
                                        Complaint marked as Resolved 
                                        Shadowfax customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jul 20, 2022
                                        Shadowfax Customer Care's response
                                        Dear Priya,

                                        We understand your complaint in regards to the pickup. Please be informed that we have forwarded your concern to our team and shall get back to you with an update at the earliest.

                                        Regards,
                                        Team Shadowfax
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