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Shadowfax Complaints & Reviews

1.8
Updated: Nov 28, 2025
Complaints 1470
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438
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Shadowfax reviews & complaints page 22

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M
Mr Syed
Jun 4, 2022
Resolved
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Resolved

Address: Karnataka Bangalore kammanhalli

My id is inactive wat the address is in adhar i stay there only how my address mis match please verify once again properly an activate my id it's a humble request to shadowfax
+1 photos
Jul 6, 2022
Complaint marked as Resolved 
Shadowfax customer support has been notified about the posted complaint.
Verified Support
Jun 05, 2022
Shadowfax Customer Care's response
Dear Syed,

Greetings from Shadowfax!

We understand your concern in regards to your rider id. Please write to us at [protected]@shadowfax.in with your concern in detail along with the rider id for further assistance in this regard.

Regards,
Team Shadowfax
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    AmmuNP
    Jun 4, 2022
    Resolved
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    Resolved

    I have returned 3 item on 26th May tracking ID R[protected]FPL ordered from meesho but I did not receive refund for 2 items, shadowfax courier boy picked up all the 3 items from me I don't have any contact no of the courier boy & meesho customer care asked me to contact shadowfax courier and ask them for the product details.Rs.914 still not received from.meesho as they did not received 2 items . kindly look into the matter.
    Jul 5, 2022
    Complaint marked as Resolved 
    Shadowfax customer support has been notified about the posted complaint.
    Verified Support
    Jun 04, 2022
    Shadowfax Customer Care's response
    Dear Sir/Ma'am,

    Greetings from Shadowfax!

    We regret the inconvenience caused to you and we wish to turn this experience around. We have forwarded your concern to our team and will get back to you with an update at the earliest. Please bear with us.

    Regards,
    Team Shadowfax
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      S
      sunsan
      from HYDERABAD, Andhra Pradesh
      Jun 3, 2022
      Resolved
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      Resolved

      Hi I had a return order placed in meesho app and the person has coem to pickup the item with the tracking ID:R[protected]FPL picked a wrong item worth 776 ruppes and he didn't inform for which item he came on that day.
      and there was no SMS communication neither from Shadowfax nor from Meesho.

      I called him with ten minutes of the pickup and asked him to handover the item he picked up worngly but he didnt come back and he said he will submit it in shadowfax office and the same will be sent to MEEsho..but its been one month and he didnt submitted and i am unabel to reach shawdofax customer care also to raise this complaint.
      please suggest
      Jul 5, 2022
      Complaint marked as Resolved 
      Shadowfax customer support has been notified about the posted complaint.
      Verified Support
      Jun 04, 2022
      Shadowfax Customer Care's response
      Dear Sir/Ma'am,

      Greetings from Shadowfax!

      We regret the inconvenience caused to you and we wish to turn this experience around. We have forwarded your concern to our team and will get back to you with an update at the earliest. Please bear with us.

      Regards,
      Team Shadowfax
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        J
        jhsagdadga
        from Ludhiana, Punjab
        Jun 3, 2022
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        Address: delhi

        Hi sir/mam please check my oder and provide my oder me my oder no.3594096 and currier trecking i'd no.SF[protected]PIC
        Shadowfax customer support has been notified about the posted complaint.
        Dear Sir/Ma'am,

        Greetings from Shadowfax!

        We regret the inconvenience caused to you and we wish to turn this experience around. Please write to us at [protected]@shadowfax.in with your concern along with the AWB ID for better assistance.

        Regards,
        Team Shadowfax
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          K
          Kirti Akashkore
          Jun 2, 2022
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          Address: SM residency surya Nagar gulbarga
          Website: wearsmart.xyz/products/combo-of-3-suit-set-5?fbclid=PAAaYJnYMc9sWBfuSs-kaYKSH1vtMNRXHfV2-ObdM_PtM010q3Nno4gsUOOKg&external_browser_redirect=true

          They have done a scam which is totally in correct
          Shadowfax customer support has been notified about the posted complaint.
          Dear Kirti,

          Greetings from Shadowfax!

          We regret to hear about your experience. Request you to share your concern along with the AWB number at [protected]@shadowfax.in in order to assist you further.

          Regards,
          Team Shadowfax
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            A
            Aklas Uddin
            Jun 2, 2022
            May 20, 2023
            This thread was updated on May 20, 2023
            Resolved
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            Resolved

            Id deactivate

            Dear sir.
            Mera I'd inactivate hai . please aap
            Mera I'd 1362801 ko activate kr digye please sir......
            +1 photos
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            S
            Smarty Shakil
            May 31, 2022
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            Address: Idgahpura, Plot no 99 sarve no 38/1

            Mera payout kiosk rider me fasa huva he unka number nahe hai mere paas ab uske se payout Nikla na ho to kiya karna padega sir bolo
            Shadowfax customer support has been notified about the posted complaint.
            Dear Shakil,

            We request you to connect with our rider care center on your Shadowfax app for further assistance regarding your query.

            Regards,
            Team Shadowfax
            Dear Shakil,

            Greetings from Shadowfax!

            We would like to take a closer look at your concern. Please share your Rider ID / Registered mobile number at [protected]@shadowfax.in in order to assist you further.

            Regards,

            Team Shadowfax
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              S
              Satheeshlesnar Satheeshlesnar
              May 31, 2022
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              He came he asked the OTP, how will he asked? Tell me the OTP etc.. he doesn't give respect so I refused to tell the OTP, he started scolding using bad words and finally he told i[censored] came out side I willl kill u!

              Raider name-Anjappa c
              Mob -[protected]
              Shadowfax customer support has been notified about the posted complaint.
              Dear Satheeshlesnar,

              Greetings from Shadowfax!

              We regret the inconvenience caused to you and we wish to turn this experience around. Please write to us with your detailed concern along with the AWB id at [protected]@shadowfax.in to assist you in a better way.

              Regards,
              Team Shadowfax
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                H
                himanshu Shekhar rai
                from Ballia, Uttar Pradesh
                May 29, 2022
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                Address: ballia

                Maine meshho se order mangaya tha or usko return Kiya Jo ki showdowfax ke through hua ..dilivery boy ne product pickup Kia or bola ki technical problem hai or nahi massage Diya or nahi slip ..or leke chala gaya or maine waha ke office par ja ke indal singh name ke supervisor se complain Kiya..or usne bola ki issue resolve ho jayega ..Aaj 3 month ho gaya lekin aaj tak kuchh nhi hua .Mera 545 barbad ho gaya...
                Shadowfax customer support has been notified about the posted complaint.
                Dear Himanshu,

                Greetings from Shadowfax!

                We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                Regards,
                Team Shadowfax
                [protected]@shadowfax.in ...it's show invalid.

                Fraud conducted by delivery boy of shadowfax name krishna - Comment #4001425 - Image #0
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                  B
                  Barun Jha
                  from Mumbai, Maharashtra
                  May 28, 2022
                  Resolved
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                  Resolved

                  Address: vill- gobindgarh, post jugiana, near arvindra complex , mangli road ludhiana.

                  Through flipkart we are purchase item, & flipkart send through shadofax courier, item dispatched 22.05.2022
                  item reached near me but shadowfax hub not deliverd
                  our parcel, i am really very harrased. Kindly solve our problem.
                  Jun 29, 2022
                  Complaint marked as Resolved 
                  Shadowfax customer support has been notified about the posted complaint.
                  Verified Support
                  May 29, 2022
                  Shadowfax Customer Care's response
                  Dear Varun,

                  Greetings from Shadowfax!

                  We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                  Regards,
                  Team Shadowfax
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                    S
                    Sarah Shalini
                    May 27, 2022
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                    Address: Rt nagar

                    The delivery boy took my otp and failed to deliver my product. He had 2 parcels, and just went away after taking my otp. Now his number is out of reach. Am sure shadowfax would have the recordings of this call... I want this sorted asap.
                    Shadowfax customer support has been notified about the posted complaint.
                    Dear Sarah,

                    Greetings from Shadowfax!

                    We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                    Regards,
                    Team Shadowfax
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                      S
                      Sarah Shalini
                      May 27, 2022
                      Resolved
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                      Resolved

                      Address: R T nagar

                      The delivery boy called me saying he is at my place and asked for the otp, i wasn't at home and asked him to come down the road where i was, he took my otp daying he'll come n deliver in 2 mins... but he never came... Am sure shadowfax has the recordings of the call and should able to trace that ### for cheating a CUSTOMER like this... Need this reaolved asap.
                      Jun 30, 2022
                      Complaint marked as Resolved 
                      Shadowfax customer support has been notified about the posted complaint.
                      Verified Support
                      May 29, 2022
                      Shadowfax Customer Care's response
                      Dear Sarah,

                      Greetings from Shadowfax!

                      We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                      Regards,
                      Team Shadowfax
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                        R
                        Roshil
                        May 27, 2022
                        Resolved
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                        Resolved

                        Hello Team,
                        I've ordered a product on 15th May and got it on 20th May within 5 days. But due to size issue i've requested for replacement on the same day i.e. 20th May. Clovia scheduled my pick up on the next day and i got a message aswell that my pick up will be done on that day with your shadowfax agent contact number. He never called me but i called him several times and every time he said yes ma'am coming but he neither came nor he call me once. I waited for 3 days for him, lastly he said i dont have your pick up order number and when i tried to check my order status on your shadowfax site i can saw that the status was cancelled. I have not done anything then how can my order got cancelled? What kind of service it is? You don't value your customer.
                        Worst service ever. Clovia scheduled my parcel pick up two times but no one come to take it.
                        Could you please solve my issue ASAP.
                        Email : [protected]@gmail.com

                        Thanks & regards,
                        Shilpi Sarkar
                        Jun 30, 2022
                        Complaint marked as Resolved 
                        Shadowfax customer support has been notified about the posted complaint.
                        Verified Support
                        May 29, 2022
                        Shadowfax Customer Care's response
                        Dear Customer,

                        Greetings from Shadowfax!

                        We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                        Regards,
                        Team Shadowfax
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                          K
                          Kanan jain704
                          May 27, 2022
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                          I got a tored piece of cloth instead of my order of 8 set bra and panty I would like to get my amount refund by the company as soon as possible
                          Shadowfax customer support has been notified about the posted complaint.
                          Dear Kanan,

                          Greetings from Shadowfax!

                          We regret the inconvenience caused to you and we wish to turn this experience around. Please write to us with the AWB id at [protected]@shadowfax.in to assist you in a better way.

                          Regards,
                          Team Shadowfax
                          Helpful
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                            A
                            Abychirayil
                            May 27, 2022
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                            Online purchase item not delivered.but tracking shows delivered.i try to contact customer care team not able connect them directly.registered complain in site and waiting for reply since four days.
                            Shadowfax customer support has been notified about the posted complaint.
                            Verified Support
                            May 27, 2022
                            Shadowfax Customer Care's response
                            Dear Customer,

                            Greetings from Shadowfax!

                            We regret the inconvenience caused to you and we wish to turn this experience around. Please write to us with your concern along with the AWB id at [protected]@shadowfax.in to assist you in a better way.

                            Regards,
                            Team Shadowfax
                            May 28, 2022
                            Updated by Abychirayil
                            So far no response from your side
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                              S
                              Surjeet Malkani
                              May 26, 2022
                              Resolved
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                              Resolved

                              Address: H.no.83, Bhullar Enclave, Near Joginder Park, Dakoha, jalandhar-144005

                              I have ordered one dress on 16th May 2022and till date it's not delivered when I called courier service of shadow fax he asked me to download anydesk and telling me to pay rs.5 from my debit or credit card as my parcel kept on hold because of wrong address.

                              I get all my parcels on the same address and never missed one.Why will be a problem of address issue now.

                              The no.that i called and spoke is.[protected].

                              My parcel AWB no.is SF[protected]FPL

                              Please help me in getting this parcel orelse i need refund for it.
                              +1 photos
                              Jun 27, 2022
                              Complaint marked as Resolved 
                              Shadowfax customer support has been notified about the posted complaint.
                              Verified Support
                              May 26, 2022
                              Shadowfax Customer Care's response
                              Hi Surjeet, this certainly isn't what we want you to experience. Please be assured that your concern has been escalated with our team and we will get this resolved at the earliest.

                              Regards
                              Team Shadowfax
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                                S
                                Sanjana babita
                                from Mumbai, Maharashtra
                                May 25, 2022
                                Resolved
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                                Resolved

                                I have order the product from mesho but I haven't received the product in the tracking sms they showed me I have received the product but I didn't get my product so please solve my problem give me refund please
                                Thank you
                                +1 photos
                                Jun 26, 2022
                                Complaint marked as Resolved 
                                Shadowfax customer support has been notified about the posted complaint.
                                Verified Support
                                May 25, 2022
                                Shadowfax Customer Care's response
                                Dear Babita,

                                Greetings from Shadowfax!

                                We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                                Regards,
                                Team Shadowfax
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                                  I
                                  ItsS Sabharwal
                                  May 24, 2022
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                                  Address: Ferozepur

                                  As i have done my order of cammisoles from meesho. Due to some size issue i apply the return for it and yesterday one pf the delivery partner came n took the parcel from me but now he is not updating that the product has been taken by him n just because of that a seller is not returning my money . As we are doing so much soo much for our worth living I don’t know why people are cheating like this i want a solution as soon as possible kindly ressolve it
                                  Shadowfax customer support has been notified about the posted complaint.
                                  Verified Support
                                  May 25, 2022
                                  Shadowfax Customer Care's response
                                  Dear Customer,

                                  Greetings from Shadowfax!

                                  We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                                  Regards,
                                  Team Shadowfax
                                  May 28, 2022
                                  Updated by ItsS Sabharwal
                                  Awb number R[protected]FPL
                                  How do i go for it I done know kindly tell
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                                    H
                                    Himanchal mishra
                                    May 24, 2022
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                                    हमने ऑनलाइन एप द्वारा प्रोडक्ट मंगाया तो प्रोडक्ट को deliver करने की जिम्मेदारी shadowfax को दी गई। इन्होंने हमारी बिना इजाजत के हमारा product cancel कर दिया। agent का कॉल आता है बोलता है की उसे डिलीवर करने के लिए pin चाहिए पर वह, pin का गलत उपयोग करके हमारा प्रोडक्ट कैंसिल कर देता है। आज भी उसने हमारे साथ यह दोहराया है। shadowfax द्वारा हमारे 3 प्रोडक्ट को cancel किया जा चुका है। अतः आपसे निवेदन है किया कृपा करके इसपर कायबाही करे और हमारी समस्या का निवारण करे ।।
                                    Shadowfax customer support has been notified about the posted complaint.
                                    Dear Himanchal,

                                    Greetings from Shadowfax!

                                    We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                                    Regards,
                                    Team Shadowfax
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                                      Anitagupta89
                                      May 24, 2022
                                      Resolved
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                                      Resolved

                                      Address: North West Delhi

                                      My order from Meesho has been picked up and later updated that it has failed QC. ...But my product is not returned and I am not able to contact them.

                                      On contacting with the pickup guy i came to know that he has kept the product with himself only and not submitted further.

                                      He has blocked me from calls and whatsapp as well.

                                      ORDER NUMBER:
                                      R[protected]FPL

                                      Please help on this and punish the fraud pickup guy.
                                      +4 photos
                                      Jun 25, 2022
                                      Complaint marked as Resolved 
                                      Shadowfax customer support has been notified about the posted complaint.
                                      Verified Support
                                      May 25, 2022
                                      Shadowfax Customer Care's response
                                      Dear Anita,

                                      Greetings from Shadowfax!

                                      We regret the inconvenience caused. We have escalated your issue to our team and shall get this sorted at the earliest. Please allow us some time.

                                      Regards,
                                      Team Shadowfax
                                      Give a call to meesho help
                                      Line number they will write ur complaint explain whole issue they will check tracing id n then will do refund to uh bcz same happened to
                                      Me n i did the same
                                      Anitagupta89's [Complaint's author] reply, May 27, 2022
                                      Meesho is saying that once i will give them pickup slip or message then only they will refund my amount else not.
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