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Shadowfax Complaints & Reviews

shadowfax.in

1.8

Updated: Mar 20, 2026

Complaints 1478

Resolved

443

Unresolved

1035

So far, so good. Shadowfax is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Shadowfax will keep up the work and continue to help more customers with their concerns even better 🤝

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Shadowfax reviews & complaints page 22

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Awm number : R[protected]FPL
I kept saree in meesho and i got delivery from shadow fax after that i kept return som delivery agent took our parcel but not updated it and we didnt receive any slip so kindly request you to help on this meesho team will give refund after showing receipt only

Jul 14, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Jun 10, 2022

Shadowfax Customer Care's response Dear Customer,

Greetings from Shadowfax!

We'd like to inform you that our team is looking into this with the highest priority and will update you regarding the same at the earliest.

Regards,
Team Shadowfax

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I have applied for return in meesho for a product which I have purchased and shadow fax is the delivery partner for such return.
The delivery boy has picked up the return on May 21 2022, but it still didn't reach the supplier and my money is not credited to me.
I have called the customer care of shadow fax, it said that your agent will soon contact me but no calls from your side.
Please do check my return request and send the product to the supplier as soon as possible so that I can receive my refund..

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Jun 09, 2022

Shadowfax Customer Care's response Dear Neelima,

Greetings from Shadowfax!

We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

Regards,
Team Shadowfax

Jun 15, 2022

Updated by Neelima Konide AWB number- R[protected]FPL

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Address: HNO. 392/25 GALI JAIN MANDIR GANDHI CHOWK BAHDURGARH HARYANA

Today shadow Fx courier boy pickup for return product . When he calls and asking for address to pickup the product then i guided him to reach my house to pickup but after guiding him suddenly he misbehave and very ruthless on his language and speaking very bad words. then i regret him to give my product to him.

Courier boy name : PRAVEEN KUMAR
His contact number is :[protected]
Courier partner name :ShadowFx
Tracking ID Number :R[protected]FPL

I requested to take hard step against him.

Regards

Ravi SInghal
Ph No. [protected]

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Jun 09, 2022

Shadowfax Customer Care's response Dear Ravi,

Greetings from Shadowfax!

We regret the inconvenience caused. We have escalated your issue to our team and shall get this sorted at the earliest. Please allow us some time.

Regards,
Team Shadowfax

Jun 11, 2022

Updated by Ravi_Singhal88 Still not resolved my complaint
Very pathetic service

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Address: Hyderabad barkas chandrayan gutta

I want to return my order it urgent
I order airport and smart watch but I open the parcel there is no airport and smartwatch please take my order and give me refund 1500

Shadowfax customer support has been notified about the posted complaint.

Jun 09, 2022

Updated by Habeeb Ibrahim I want to return my order
I got wrong product please take return my order it's urgent

Jun 09, 2022

Updated by Habeeb Ibrahim I want to return my order
I got wrong product please take return my order it's urgent

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Shadowfax Customer Care

Jun 9, 2022

Verified Support

Dear Habeeb,

Greetings from Shadowfax!

We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

Regards,
Team Shadowfax

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I didn't get my picked up confirmation message! They are just fooling me ! Now when I asked for picked up slip they are not responding

Shadowfax customer support has been notified about the posted complaint.

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Shadowfax Customer Care

Jun 7, 2022

Verified Support

Dear Varthu,

Greetings from Shadowfax!

We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

Regards,
Team Shadowfax

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R[protected]KR is showing picked status only. what is the current status? The pick up person is telling that it has been dispatched on Jun 5 2022. Where is the item now? Don't waste time of customer and sellers.

Jul 16, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Jun 07, 2022

Shadowfax Customer Care's response Dear Akbar,

Greetings from Shadowfax!

We'd like to inform you that our team is looking into this with the highest priority and will update you regarding the same at the earliest.

Regards,
Team Shadowfax

Verified Support

Jun 10, 2022

Shadowfax Customer Care's response Dear Akbar,

Greetings from Shadowfax!

We regret the inconvenience caused. Your shipment has been marked RTO and in the manifest to your seller. Please connect with your seller for further assistance

Regards,
Team Shadowfax

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Hi...

Return Pickup scheduled. But none has come and collected the product. But simply mention as QC failed. Without coming or evn contacting how they are updating blindly like this. Pls look into this.

Jun 8, 2022

Complaint marked as Resolved

Next day came fr an pickup

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Jun 07, 2022

Shadowfax Customer Care's response Dear Customer,

Greetings from Shadowfax!

We'd like to inform you that our team is looking into this with the highest priority and will update you regarding the same at the earliest.

Regards,
Team Shadowfax

Verified Support

Jun 08, 2022

Shadowfax Customer Care's response Dear Customer,

We're reaching out to confirm that your complaint has been resolved by our team. We hope it's been done to your satisfaction.

If you're satisfied with the team's effort or have feedback to share, please visit http://bit.ly/3imqzz0 and http://bit.ly/3xfn2Xi to rate our performance.

Warmly,

Team Shadowfax

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I have delivered the delivery in rain and as promised by the company shadowfax I have not got any rain serge for the delivery done in rain... When I raised a help issue they said there was no rain but they have given rain serge to only one delivery and not the other 2 which I did in rain
My Id is 1979510

Shadowfax customer support has been notified about the posted complaint.

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Shadowfax Customer Care

Jun 6, 2022

Verified Support

Dear Veerendar,

Greetings from Shadowfax!

We understand your concern. Request you to share your concern at [protected]@shadowfax.in in order to assist you further.

Regards,
Team Shadowfax

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This is vibin from coimbatore. I am a delivery executive in shadowfax for past 1 year.. Now a days we didn't receive the delivery amount properly. Some missbehave is happening.. Please do the needful and help us... [protected] This is my mobile please call I will tell you in details about the problem

Jul 9, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Jun 06, 2022

Updated by VIBIN DASAN Shadowfax not paying delivery amount correctly

Verified Support

Jun 06, 2022

Shadowfax Customer Care's response Hi Vibin,

Greetings from Shadowfax!

We regret to hear this. Request you to share your concern at [protected]@shadowfax.in in order to assist you further.

Regards,
Team Shadowfax

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Address: Karnataka Bangalore kammanhalli

My id is inactive wat the address is in adhar i stay there only how my address mis match please verify once again properly an activate my id it's a humble request to shadowfax

Jul 6, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Jun 05, 2022

Shadowfax Customer Care's response Dear Syed,

Greetings from Shadowfax!

We understand your concern in regards to your rider id. Please write to us at [protected]@shadowfax.in with your concern in detail along with the rider id for further assistance in this regard.

Regards,
Team Shadowfax

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I have returned 3 item on 26th May tracking ID R[protected]FPL ordered from meesho but I did not receive refund for 2 items, shadowfax courier boy picked up all the 3 items from me I don't have any contact no of the courier boy & meesho customer care asked me to contact shadowfax courier and ask them for the product details.Rs.914 still not received from.meesho as they did not received 2 items . kindly look into the matter.

Jul 5, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Jun 04, 2022

Shadowfax Customer Care's response Dear Sir/Ma'am,

Greetings from Shadowfax!

We regret the inconvenience caused to you and we wish to turn this experience around. We have forwarded your concern to our team and will get back to you with an update at the earliest. Please bear with us.

Regards,
Team Shadowfax

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Hi I had a return order placed in meesho app and the person has coem to pickup the item with the tracking ID:R[protected]FPL picked a wrong item worth 776 ruppes and he didn't inform for which item he came on that day.
and there was no SMS communication neither from Shadowfax nor from Meesho.

I called him with ten minutes of the pickup and asked him to handover the item he picked up worngly but he didnt come back and he said he will submit it in shadowfax office and the same will be sent to MEEsho..but its been one month and he didnt submitted and i am unabel to reach shawdofax customer care also to raise this complaint.
please suggest

Jul 5, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Jun 04, 2022

Shadowfax Customer Care's response Dear Sir/Ma'am,

Greetings from Shadowfax!

We regret the inconvenience caused to you and we wish to turn this experience around. We have forwarded your concern to our team and will get back to you with an update at the earliest. Please bear with us.

Regards,
Team Shadowfax

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Address: delhi

Hi sir/mam please check my oder and provide my oder me my oder no.3594096 and currier trecking i'd no.SF[protected]PIC

Shadowfax customer support has been notified about the posted complaint.

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Shadowfax Customer Care

Jun 4, 2022

Verified Support

Dear Sir/Ma'am,

Greetings from Shadowfax!

We regret the inconvenience caused to you and we wish to turn this experience around. Please write to us at [protected]@shadowfax.in with your concern along with the AWB ID for better assistance.

Regards,
Team Shadowfax

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Address: SM residency surya Nagar gulbarga

Website: wearsmart.xyz/products/combo-of-3-suit-set-5?fbclid=PAAaYJnYMc9sWBfuSs-kaYKSH1vtMNRXHfV2-ObdM_PtM010q3Nno4gsUOOKg&external_browser_redirect=true

They have done a scam which is totally in correct

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Shadowfax Customer Care

Jun 2, 2022

Verified Support

Dear Kirti,

Greetings from Shadowfax!

We regret to hear about your experience. Request you to share your concern along with the AWB number at [protected]@shadowfax.in in order to assist you further.

Regards,
Team Shadowfax

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Dear sir.
Mera I'd inactivate hai . please aap
Mera I'd 1362801 ko activate kr digye please sir......

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Address: Idgahpura, Plot no 99 sarve no 38/1

Mera payout kiosk rider me fasa huva he unka number nahe hai mere paas ab uske se payout Nikla na ho to kiya karna padega sir bolo

Shadowfax customer support has been notified about the posted complaint.

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Shadowfax Customer Care

Jun 1, 2022

Verified Support

Dear Shakil,

We request you to connect with our rider care center on your Shadowfax app for further assistance regarding your query.

Regards,
Team Shadowfax

Shadowfax Customer Care

Jun 2, 2022

Verified Support

Dear Shakil,

Greetings from Shadowfax!

We would like to take a closer look at your concern. Please share your Rider ID / Registered mobile number at [protected]@shadowfax.in in order to assist you further.

Regards,

Team Shadowfax

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He came he asked the OTP, how will he asked? Tell me the OTP etc.. he doesn't give respect so I refused to tell the OTP, he started scolding using bad words and finally he told i[censored] came out side I willl kill u!

Raider name-Anjappa c
Mob -[protected]

Shadowfax customer support has been notified about the posted complaint.

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Shadowfax Customer Care

May 31, 2022

Verified Support

Dear Satheeshlesnar,

Greetings from Shadowfax!

We regret the inconvenience caused to you and we wish to turn this experience around. Please write to us with your detailed concern along with the AWB id at [protected]@shadowfax.in to assist you in a better way.

Regards,
Team Shadowfax

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Address: ballia

Maine meshho se order mangaya tha or usko return Kiya Jo ki showdowfax ke through hua ..dilivery boy ne product pickup Kia or bola ki technical problem hai or nahi massage Diya or nahi slip ..or leke chala gaya or maine waha ke office par ja ke indal singh name ke supervisor se complain Kiya..or usne bola ki issue resolve ho jayega ..Aaj 3 month ho gaya lekin aaj tak kuchh nhi hua .Mera 545 barbad ho gaya...

Shadowfax customer support has been notified about the posted complaint.

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Shadowfax Customer Care

May 29, 2022

Verified Support

Dear Himanshu,

Greetings from Shadowfax!

We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

Regards,
Team Shadowfax

H

himanshu Shekhar rai

from Ballia, Uttar Pradesh

May 31, 2022

[protected]@shadowfax.in ...it's show invalid.

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Address: vill- gobindgarh, post jugiana, near arvindra complex , mangli road ludhiana.

Through flipkart we are purchase item, & flipkart send through shadofax courier, item dispatched 22.05.2022
item reached near me but shadowfax hub not deliverd
our parcel, i am really very harrased. Kindly solve our problem.

Jun 29, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

May 29, 2022

Shadowfax Customer Care's response Dear Varun,

Greetings from Shadowfax!

We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

Regards,
Team Shadowfax

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Address: Rt nagar

The delivery boy took my otp and failed to deliver my product. He had 2 parcels, and just went away after taking my otp. Now his number is out of reach. Am sure shadowfax would have the recordings of this call... I want this sorted asap.

Shadowfax customer support has been notified about the posted complaint.

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Shadowfax Customer Care

May 28, 2022

Verified Support

Dear Sarah,

Greetings from Shadowfax!

We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

Regards,
Team Shadowfax

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