Shadowfax Complaints & Reviews

Have been getting messages since the last two days that my order will be delivered today. When I call the delivery partner on the number provided, they say it's wrong number and then reschedule the delivery saying that the customer did not pick up the phone. The delivery partner was rude and when I call their customer care, only a bot responds. How am I supposed to reach out to a person and not a bot on your customer care?

Dear sir
i have made 2 order to AJIO and product was not fit to me so i have raised return request and out of two order, one return order was alloted to shadowfax. shadowfax courier boy came to me and picked up both the product and next day i got call from delhivery courier company for pick of second product then i understand shadowfax has onlyone assigntmet for return pickup and second was picked up by cheating, i got refund for 1 product only and second product showing pending for picked up by delhivery courier comapny

Return ID: RT[protected] refund received )
Return ID: RT[protected]return picked by cheating and refund not received)

we have CCTV recording also for same

Thanks & Regards
NILESH NAKRANI
[protected]

Please resolve the complaint immediately else we will be forced to go to consumer forum.

The order number stated above was for return from Jaipur Mansarover but twice or trice it is cancelled by the Shadow Fax, Jaipur.
How and why it is cancelled while customer stayed at home constantly while the days for last four days. Neither pick-up man making call nor using door bell.
Please arrange to get it resolved urgently.
M-[protected]

I ordered food from Taco Bell today and it was delivered to me. While handing me the bag of food, the delivery guy took a photo of me.
Is this some new policy by shadowfax? This act by the delivery boy was creepy and inappropriate. Please respond to this issue as soon as possible.

Reference to AWB SF[protected]FPL dated 11.07.2022 received message delivered but not delivered... please check.

I am unable to contact customer support directly...only getting will contact in 24hrs...

Hai sir/medam
MY SHADOWFAX I'D IS 2083249
For me getting long distance orders please don't give me long distance orders I'm cycle rider please help me for me can't able to ride long distance orders please... please give me minimum distance orders only please help me..
Please make me needful please

On 11 th of may frm my house location adress 111/6 Kailash Ghosh Road post office-Barisha Kolkata -700008 pick up boy Soumitra chattopadhyay pickup product from messho 100 pices n 95 head loop mask white but he was not submitted to the hub . after that meesho customer service said to me from shadowfax company product not received so I am contacting delivery boy he said I was submitted the product and delivery hub maneger dilip 700008 area pin code he is not responding he is showing irresponsible behaviour . I am requesting him so many times please check where was my product but in tracking I'd it shows not picking up yet how is it possible . My refund yet not come from meesho company for irresponsible behaviour of pickup boy and hub maneger dilip, please help me as early as possible 1 month pass but not came my refund yet. Otherwise I i will take stick action against shadowfax company.supporting documents are submitted below.

Parcel States is delivered but my parcel is not delivered me and my home address

I have cancel a order from meesho amd return pick courier patner is shadowfax company i recived a message from meesho but the company is not initiating return pick up i need my order picked up for refund

My Shadowfax ID 1148602 Jo Normal Id Hone Ke karan Shadowfax Company ne Shadowfax 3PL Mitra Krna tha Lekin Shadowfax Normal Id Bana Diye hai Isko Solution Shadowfax 3PL Mitra Id Convert Kijiye Sir

This issue has been going on for a while. Your courier agency sends me sms saying it has arranged for a pick up but no one shows up or no one calls. Finally a courier agent calls today, comes to pick up the order. But in the evening i get an sms saying that the item pickup has been cancelled. Is this a scam? Can you look into it before i involve the police and file a complaint with them

Dear team,

The delivery guy called me that he is going to deliver my parcel tomorrow and ask me for code and now I am getting mail and msg that parcel has been delivered. But i haven't received it yet. I already made payment. This is pre paid parcel my order id is as follows order number SF[protected]FPL

Delivery guy no. As below

‪+[protected]‬

I have paid the money for my COD Shipment SF[protected]FK via UPI on their Shadowfax Payment Portal. After completing the payment they did not update the payment status and still given COD. After raising multiple calls and emails there was no response from their side. It is disgusting. Extremely dissatisfied! Why do you guys don't have any proper customer service? What do you think of peoples' money? Worst company for delivery

Delivery agent mistake and not given any reciept of return product and not given any successful code... without receipt how cn i get my refund
Tracking id is R[protected]FPL

Contact me urgently

I request to cancel my online oder but they don't accept it

I did not get the product. butt product are not delivered but show me delivered . My connect number are the wrong this order [protected] and real number is [protected] . Delevery boy are thief . This guy's are stolen my order .

When your delivery boy delivered, he ask a otp, he told if I don't give the otp he can't delivered my parcel. Than I give him the otp. After he leaving I got a massage that I opened meesho app. Than the product was wrong so I return it. After 2 days I got a message from meesho that my pickup was completed and my refund was processed. But they don't came for pickup. Than I checked account details and meesho there was add a new account number of the return boy. Than I called meesho customer service, they told me the refund was processed in this delivery boy account. Shadowfax please do something, tell the delivery boy to give my refund. It's so nonsense think, how can they cheat. If he not gave my refund back than I'll reside a police complaint against the delivery boy and also courier service. I have all proved the recordings, the screen shot etc.
His name- Chinmay Kabiraj
Phone number- [protected]

I want a combo of one wireless headphone and one airdopes through vishal traders.After order h decide i want to cancel it but there is no option to cancel it .I called customer care but no one response.I called shadow fax also but no solution happens.I want to cancel it.