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Shadowfax Complaints & Reviews

1.8
Updated: Apr 7, 2026
Complaints 1480
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444
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Shadowfax reviews & complaints page 27

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N
Nekksjsksk
from Pandua, West Bengal
Apr 22, 2022
Resolved
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I have an order.. My afb no. SF[protected]KR
But this order is not delivery to me. I complain about this to their customer service and they said that this order will delivery to me within 48 hours.. But not delivery.. And now they not respond my call or email. Please help to get my order
May 10, 2022
Complaint marked as Resolved 
Order delivered thanx
Shadowfax customer support has been notified about the posted complaint.
Verified Support
Apr 23, 2022
Shadowfax Customer Care's response
Dear Sourik,

Greetings from Shadowfax!

We regret the inconvenience caused. We have escalated your issue to our team and shall get this sorted at the earliest. Please allow us some time.

Regards,
Team Shadowfax
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    N
    Nekksjsksk
    from Pandua, West Bengal
    Apr 22, 2022
    Resolved
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    Resolved

    I have an order.. My afb no. SF[protected]KR
    I order this product 9th April but till now this order not delivered to me and the customer service of this company lied to me they said this this order delivery with in 48 hour of my 1st complain to them.. But 6 days past this order not delivered and the customer not responding my call or email.. Please help to get my order
    May 10, 2022
    Complaint marked as Resolved 
    Order delivered
    Shadowfax customer support has been notified about the posted complaint.
    Verified Support
    Apr 23, 2022
    Shadowfax Customer Care's response
    Dear Sourik,

    Greetings from Shadowfax!

    We regret the inconvenience caused. We have escalated your issue to our team and shall get this sorted at the earliest. Please allow us some time.

    Regards,
    Team Shadowfax
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      M
      Mohd Saqibb
      from MEERUT, Uttar Pradesh
      Apr 21, 2022
      Resolved
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      Resolved

      Address: 181, Umar nagar Hapur Road, Meerut

      Im a seller on meesho platform as registered name TINY TREATS GALLERY MOB - [protected] and my parcel is going
      smoothly through exprees bees, e com and delhivery which they took my parcel on time and running dispatch on time but since shadow fax also attached with me they even did not called me to or told to give parcel they neither called me not pick parcel since 19th April. My order already on breached side due to not picking on time still i somehow get the number and called to pick my all parcel as they are already breached so long so they came and pick small parcel and did not pick long parcel as they said they can't and will not pick long parcel. How can this be possible as if meesho giving shadow fax the pick up and deliver it to coustomer with their permission yet they not picking my parcel due to size issue.
      My many parcel already breached due to their careless behaviour and now they giving new reason to not pick my parcel due to size additon to that they said to deliver it to delhi road then they can deliver or else cancel the order.
      Kindly solve this issue as soon as possible and get them to pick up my all long parcel as my experience running with shadow fax is very bad till now and will not recommended anyone to use shadow fax service anymore in future if they did not pick my all parcel and not solve my issue quickly.
      Hope for the quick and positive answer.
      Thanking you
      May 22, 2022
      Complaint marked as Resolved 
      Shadowfax customer support has been notified about the posted complaint.
      Verified Support
      Apr 21, 2022
      Shadowfax Customer Care's response
      Dear Saqibb,

      Greetings from Shadowfax!

      We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

      Regards,
      Team Shadowfax
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        S
        SunilChabarwal98
        from Hisar, Haryana
        Apr 21, 2022
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        Complaint about misbehave by shadow fax staff

        Respected SHADOW FAX TEAM
        I am Sunil Proprietor of HKC Enterprises from hisar, sir i am a seller at City mall. My company arranges a pick up facility from Shadow fax. Sir in starting first day your employees doing scaning the orders properly and pick up the orders time to time but from last saturday your pick up person come and starting to scan the order but due to their technical issue some orders scan properly but some orders not...
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        R
        ramya9204
        from Bengaluru, Karnataka
        Apr 19, 2022
        Resolved
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        Resolved

        Product not delivered to my address through Shadowfax

        I had placed an order from Meesho app on 5/April/2022. I got message from shadowfax that product Order Number: SF[protected]FPL has been delivered on 16/April/2022. I have not received the parcel nor the courier boy called me for 4 digit delivery code. But the status shows delivered in both Meesho app and shadowfax tracker. Please look into this as soon as possible. I tried reaching Shadowfax customer care from past 2 days but there was no...
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        R
        Reenupanda
        from Hyderabad, Telangana
        Apr 19, 2022
        Resolved
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        Resolved

        Hi,

        I ordered 4 products from meesho on 24th March and requested for return on the same day . Then next day shadofux boy called and picked up all 4 products without giving any pickup slips . But when I checked meesho app only 1 product updated as returned then I waited for 3-4 days and raised a complaint in meesho .They are asking for slips now. Kindly get me courier boy contact no .

        Kindly reverify these order ID[protected] &[protected]
        May 23, 2022
        Complaint marked as Resolved 
        Shadowfax customer support has been notified about the posted complaint.
        Verified Support
        Apr 19, 2022
        Shadowfax Customer Care's response
        Dear Reenu,

        Greetings from Shadowfax!

        Apologies for your unpleasant experience. Please share your AWB number at [protected]@shadowfax.in for us to assist you better and resolve your issue on priority.

        Regards,
        Team Shadowfax
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          W
          We love India
          Apr 18, 2022
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          I have placed an order of charger from cred app, SF[protected] but no one came for delivery and not one contact me, even he is not picking my phone, it's very disgusting that either u try to deliver on holidays or not interested in delivery .I m going to file consumer complaint that u r not able to deliver in Delhi from the same city where u pick the order from seller.Worst courier service, soon u will get legal notice
          Shadowfax customer support has been notified about the posted complaint.
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            N
            Nishasaran
            Apr 18, 2022
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            I need a call back from Shadowfax courier. I didn't get my order delivered. But I got a message from Shadowfax courier that the item was delivered. The delivered order id is SF[protected]FPL... Kindly take action on this immediately and I need a call back.
            Shadowfax customer support has been notified about the posted complaint.
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              H
              HouseOf FC
              Apr 18, 2022
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              Address: C-1603, Raksha Addela, Gaur City-2

              I had placed a RTO request R[protected]PIC, my parcel was picked up on 14th April but not yet delivered to return address. I have tried all the ways to contact shadowfax but nobody responded.
              Shadowfax customer support has been notified about the posted complaint.
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                A
                AreebXd
                Apr 16, 2022
                Resolved
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                Resolved

                I ordered from hembri watches .. The quantity i set was 2 but the problem is I received only 1 watch which is older and doesn't even look original... I unboxed the order in front of shadowfax delivery guy he too was saying " Kindly ask for return, so that I can pick up your order and refund will be initiated in ur account " I did the same but my product hasn't been picked up yet.. I'm still waiting for pickup and also their customer service is very poor they do not even bother to receive and repsond to my call. Order number is - SF[protected]KR. I have proof for everything and photos of delivery guy. Kindly help me please.. My registered number is [protected]. Order2 amount Rs. 2598.
                May 22, 2022
                Complaint marked as Resolved 
                Shadowfax customer support has been notified about the posted complaint.
                Verified Support
                Apr 18, 2022
                Shadowfax Customer Care's response
                Dear Sir/Mam,

                Greetings from Shadowfax!

                Please accept our sincere apologies for the inconvenience. We have escalated this matter to our internal team and shall get back to you at the earliest.

                Regards,
                Team Shadowfax
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                  S
                  Apr 14, 2022
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                  My rider id is 1930944 every week my transaction get failed even my bank is verified and i recieved a payout of 400 once
                  Please try to resolve it
                  I put all money in petrol and all please try to understand my situation
                  Shadowfax customer support has been notified about the posted complaint.
                  Hi Saurav, we have forwarded your concern to our team and will get back to you with an update at the earliest. Please bear with us.
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                    Ankss s
                    Apr 14, 2022
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                    Address: Gorakhpur

                    Your delivery boy abused me on call and told me that no one from shadowfax will going to pickup you order, he is talking in Hindi . Calling Number Shadowfax Delivery,
                    [protected], Delhi India. I want proper action on such type of misbehave.
                    Shadowfax customer support has been notified about the posted complaint.
                    Hi, we regret the hassle you have undergone. Please write to us at [protected]@shaodwfax.in with your concern and the AWB ID for better assistance.
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                      G
                      Garvit25
                      from Meerut, Uttar Pradesh
                      Apr 13, 2022
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                      I have ordered a gift hamper from Giftcarnation .BEFORE DELIVERING The product they sent me the pictures and videos about the hamper how is it looked .But when the product came through Shadowfax courier company and I opened it there was nothing in the box literally nothing .this hamper is so much important for me that these courier services can't even imagine and this product is going to London for someone but now the flight is gone which the cost of the product is rupees 3250. But the product is gonna leave for London and I don't think so that i have to tell you alth cost of that
                      Shadowfax customer support has been notified about the posted complaint.
                      Hi Garvit, we regret the inconvenience caused to you and we wish to turn this experience around. Please write to us with the AWB id and your concern in detail at [protected]@shaodwfax.in to assist you in a better way.
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                        S
                        STAR AV ENTERPRISES
                        Apr 12, 2022
                        Resolved
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                        Resolved

                        Address: Plot no. 60shiv colony gurjar Basti vidhayadhar nagar Jaipur Rajasthan 302039

                        My firm name star AV enterprises me meesho seller hu mere 5 shipment h Abhi tk diliver nhi hue 5 din se nhi diliver kr rhe or to reattampted btate h
                        May 19, 2022
                        Complaint marked as Resolved 
                        Shadowfax customer support has been notified about the posted complaint.
                        Verified Support
                        Apr 15, 2022
                        Shadowfax Customer Care's response
                        Hi Sir/Ma'am, we regret the inconvenience caused to you and we wish to turn this experience around. Please write to us at [protected]@shadowfax.in with your concern and AWB ID for better assistance.
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                          M
                          Mizal
                          from Palakkad, Kerala
                          Apr 11, 2022
                          Resolved
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                          Resolved

                          Address: 1st floor, Appek Building, 93/A, 4th B Cross Rd, 5th Block, Koramangala, Bengaluru, Karnataka 560095

                          We have send one courier on the 23 from surat to thrissur

                          Track id SF[protected]KR, not reached yet and tracking shows wrong update

                          When i try to reach shadowfax, they simply saying issue resolved, thank you for patience and closing
                          May 13, 2022
                          Complaint marked as Resolved 
                          Shadowfax customer support has been notified about the posted complaint.
                          Verified Support
                          Apr 12, 2022
                          Shadowfax Customer Care's response
                          Hi, we regret the inconvenience caused to you and we wish to turn this experience around. We have forwarded your concern to our team and will get back to you with an update at the earliest. Please bear with us.
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                            S
                            Sana Fatima73
                            Apr 9, 2022
                            Resolved
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                            Resolved

                            I have ordered a set from Meesho and that set was not good in condition so i return that product but when my parcel got picked up the shadowfax delivery boy asked me to pay 100rs for the return pickup when I refused to pay he said me that my return will pickup but the amount will not be initiated to my account... I have paid him 100rs by the googlepay... and then when I contact to Meesho team they said me all delivery return pickup will cost free...
                            May 11, 2022
                            Complaint marked as Resolved 
                            Shadowfax customer support has been notified about the posted complaint.
                            Verified Support
                            Apr 09, 2022
                            Shadowfax Customer Care's response
                            Dear Sana,

                            Greetings from Shadowfax!

                            We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                            Regards,
                            Team Shadowfax
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                              P
                              Pallvi Gaba
                              Apr 9, 2022
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                              Your delivery executive has picked a wrong product yesterday 8th april 2022 at 7:11 pm from maya enclave… and we dont have his information through which we could conetact him.. kindly resolve this
                              Shadowfax customer support has been notified about the posted complaint.
                              Dear Pallvi,

                              Greetings from Shadowfax!

                              We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                              Regards,
                              Team Shadowfax
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                                Anana789
                                Apr 9, 2022
                                Resolved
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                                Resolved

                                Address: Plot No 74 Avon City Mohaan Road Buddheshwar Chauraha Lko

                                Dear Sir/ Mam

                                I beg to say that Cancel my order immediately as soon as possible.
                                May 15, 2022
                                Complaint marked as Resolved 
                                Shadowfax customer support has been notified about the posted complaint.
                                Verified Support
                                Apr 09, 2022
                                Shadowfax Customer Care's response
                                Dear Customer,

                                Greetings from Shadowfax!

                                We'd like to inform you that our team is looking into this with the highest priority and will update you regarding the same at the earliest. 

                                Regards,
                                Team Shadowfax
                                Verified Support
                                Apr 13, 2022
                                Shadowfax Customer Care's response
                                Dear Customer,

                                Greetings from Shadowfax!

                                Kindly contact your seller for further assistance in this regard.

                                Regards,
                                Team Shadowfax
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                                  Vicky mate
                                  from PUNE, Maharashtra
                                  Apr 8, 2022
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                                  Address: ,wagholi, pune

                                  The delivery partner took one of my ordered pepsi and kept it and said that he only received one bottle from restaurant his name is Akash tithe and he is working in kharadi- wagholi area in pune branch. He also asked me to walk for 1kms in sunny day while he was drinking juice near a juice shop. Such arrogant behavior from the delivery boy.
                                  Shadowfax customer support has been notified about the posted complaint.
                                  Hi Vicky, we regret the inconvenience caused. Please write to us at [protected]@shadowfax.in stating your concern in detail along with the order id, date of order, ordering platform, and your mobile number for further assistance in this regard.
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                                    S
                                    sabitha17
                                    Apr 7, 2022
                                    Resolved
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                                    Resolved

                                    I ordered a product from meesho app on 03/04/2022. It was prepaid
                                    i got message from shadowfax that product no. Sf[protected]fpl is delivered. I have not received any parcel nor the courier boy called me for the 4 digit delivery code. Then how it is showing that product is delivered. Please look into the matter and do the needful at the earliest. I have registered complaint in meesho app also. They verified and said that the product is delivered as it is showing in the app and they shared pod also. But in fact i have not received any parcel from shadowfax. I am really very upset and can't believe that how a courier boy can do like this. Please look into the matter and resolve soon. Awaiting for your reply
                                    Apr 7, 2022
                                    Complaint marked as Resolved 
                                    Product is delivered today. Thanks & Regards
                                    Shadowfax customer support has been notified about the posted complaint.
                                    I places an order from Meesho app on 5/April/2022.. I got message from shadow fax that product Order number: SF[protected]FPL has been delivered on 16/April/2022. I have not received the parcel nor the courier boy called me for 4 digit delivery code. But the the status shows as delivered in both Meesho app and shadow fax tracker. Please look into this as soon as possible. Awaiting for your reply.
                                    I places an order from Meesho app on 12/03/2022.. I got message from shadow fax that product Order number: SF[protected]FPL has been delivered on 17/03l/2022. I have not received the parcel. But the the status shows as delivered in both Meesho app and shadow fax tracker. Please look into this as soon as possible. Awaiting for your reply.
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