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Shadowfax Complaints & Reviews

1.8
Updated: Jan 24, 2026
Complaints 1476
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443
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Shadowfax reviews & complaints page 28

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S
Siddhartha Sanju
Apr 6, 2022
Resolved
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Address: 16, b daymanti nagar kolkata 700056

My order delivered 4 th April. but this order make a two payament. Order AWB SF[protected]FPL this number.
Allredy a payament but your delivery partner says to not payment this order. This order from mesho app. Please call me [protected], and this problem solved this as soon as possible
May 10, 2022
Complaint marked as Resolved 
Shadowfax customer support has been notified about the posted complaint.
Verified Support
Apr 07, 2022
Shadowfax Customer Care's response
Dear Siddhartha,

Greetings from Shadowfax!

We regret the inconvenience caused to you and we wish to turn this experience around. We have forwarded your concern to our team and will get back to you with an update at the earliest. Please bear with us.

Regards,
Team Shadowfax
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    Jimut Sarkar
    Apr 5, 2022
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    I'm not receive my delivery. But they show delivered. Order id: AWB SF[protected]FPL.
    Where is my prepaid order?? How and Where they delivered prepaid delivery without otp.??
    Shadowfax customer support has been notified about the posted complaint.
    Dear Jimut,

    Greetings from Shadowfax!

    We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

    Regards,
    Team Shadowfax
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      Jimut Sarkar
      Apr 5, 2022
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      I'm not receive my delivery. But they show delivered. I'm already complaint at messo, they pick my call and receive complain. But the delivery agent company shadowfax is not receive or call back. I can't connect with shadowfax . Order id: AWB SF[protected]FPL.
      Shadowfax customer support has been notified about the posted complaint.
      Dear Jimut,

      Greetings from Shadowfax!

      We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

      Regards,
      Team Shadowfax
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        I
        Ishan Sankhala
        Apr 5, 2022
        Resolved
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        Resolved

        AWB - R[protected]DCN

        My return was picked up on 02/04/2022 by shawdowfax courier person but he didn't update the status.
        The status is still showing that my pickup could not happen and will be rescheduled.

        Please look into this and update the status correctly.
        Looking for a positive reply ASAP
        May 9, 2022
        Complaint marked as Resolved 
        Shadowfax customer support has been notified about the posted complaint.
        Verified Support
        Apr 07, 2022
        Shadowfax Customer Care's response
        Hi Ishan, we regret the inconvenience caused to you and we wish to turn this experience around. We have forwarded your concern to our team and will get back to you with an update at the earliest. Please bear with us.
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          S
          sandy5984
          Apr 5, 2022
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          Address: Pune

          Your delivery boy says we are not service at home you come out bof the society. It is very bad
          Shadowfax customer support has been notified about the posted complaint.
          Dear Sandy,

          Greetings from Shadowfax!

          We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

          Regards,
          Team Shadowfax
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            M
            MonaliPPatil
            Apr 4, 2022
            Resolved
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            Resolved

            My order get picup without OTP. Item picked up but not showing pick up status in meesho app
            May 6, 2022
            Complaint marked as Resolved 
            Shadowfax customer support has been notified about the posted complaint.
            Verified Support
            Apr 05, 2022
            Shadowfax Customer Care's response
            Dear Monali,

            Greetings from Shadowfax!

            We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

            Regards,
            Team Shadowfax
            My order didn't even picked up and u guys are showing qc failed ??? What's wrong guys u didn't even pick my order, pls pick my order asap and refund my money.
            I got top instead of kurti set return this and refund my money
            My order get picup without OTP. Item picked up but not showing pick up status in meesho app and even not got refund.
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              S
              SHIVA KAPILA
              Apr 4, 2022
              Resolved
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              Resolved

              Shadowfax has cancelled my courier without any information. Initially they rescheduled the courier date two times and after that they had cancelled my courier without any information. Their contact number is also always shows busy. Their one delivery boy came to my home just to inform that they had cancelled my courier. But if i am checking on meesho site it is still open. This is really very unprofessional behaviour. I had never experienced this from other courier companies.
              May 16, 2022
              Complaint marked as Resolved 
              Shadowfax customer support has been notified about the posted complaint.
              Verified Support
              Apr 05, 2022
              Shadowfax Customer Care's response
              Dear Shiva,

              Greetings from Shadowfax!

              We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

              Regards,
              Team Shadowfax
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                H
                Harjeet Bhasin
                Apr 4, 2022
                Resolved
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                Resolved

                Meesho products not picked up successfully

                Address: Chattarpur Near Tivoli Garden Farmhouse New Delhi

                Shadowfax delivery boys are very careless, they usually don't pick up my meesho products and cancel my delivery products also without my permission granted.they do their own will in picking and supplying the products at the specified location.please take strict action against these careless delivery boys effectively....
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                आम
                from Delhi, Delhi
                Apr 4, 2022
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                Wrong penalty of mark delivered not delivered

                I have delivered the order sincerely wrong mdnd panelty without contacting and informing...
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                K
                kannu1988
                Apr 3, 2022
                Resolved
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                Resolved

                I ordered for the products from Ajio. What they do is from the company's end they show that they are delivering the order but they cancel the order themselves and mention that there was nobody at home to take the order. They don't even bother to deliver the order.
                This has not happened once or twice but several times now.
                We spend so much time and energy to order the products and they very conveniently cancel it blaming on us only.
                I reside in Gurugram
                May 8, 2022
                Complaint marked as Resolved 
                Shadowfax customer support has been notified about the posted complaint.
                Verified Support
                Apr 03, 2022
                Shadowfax Customer Care's response
                Hi Kannu, we regret the inconvenience caused to you and we wish to turn this experience around. Please write to us at [protected]@shadowfax.in stating your concern along with the AWB id to assist you in a better way.
                Hi Kannu, we regret the inconvenience caused to you and we wish to turn this experience around. Please write to us at [protected]@shadowfax.in stating your concern along with the AWB id for further assistance.
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                  S
                  Siyatiwari
                  from delhi, Delhi
                  Apr 2, 2022
                  Resolved
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                  Resolved

                  Address: cpj 1st new seelampur, delhi 110053

                  I order 3 kurtis set on Meesho but I found only one kurti and one defected t-shirt on 7 March 2022 on same day I requested for return next day your pick-up boy get return but without giving me any cod of return and I don't get back money 😭 now please help me I not a rich women my order

                  Order ID: ​[protected]
                  AWB No: ​R[protected]FPL
                  May 15, 2022
                  Complaint marked as Resolved 
                  Shadowfax customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 03, 2022
                  Shadowfax Customer Care's response
                  Dear Siya,

                  Greetings from Shadowfax!

                  We regret the inconvenience caused to you and we wish to turn this experience around. We have forwarded your concern to our team and will get back to you with an update at the earliest. Please bear with us.

                  Regards,
                  Team Shadowfax
                  I not received my return slip and still I m waiting for your reply
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                    T
                    tariqh
                    Apr 1, 2022
                    Resolved
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                    Resolved

                    Shadowfax kept on rescheduling my delivery. Their customer care not reachable. Finally they put the status as “ delivery on hold as customer wants open delivery”. I never asked them to reschedule or open delivery. They never contacted me. This is very unprofessional and autocratic nonsense behaviour from shadowfax
                    May 12, 2022
                    Complaint marked as Resolved 
                    Shadowfax customer support has been notified about the posted complaint.
                    Verified Support
                    Apr 03, 2022
                    Shadowfax Customer Care's response
                    Hi Tariqh, we regret the inconvenience caused to you and we wish to turn this experience around. Please write to us at [protected]@shadowfax.in stating your concern along with the AWB id to assist you in a better way.
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                      G
                      Gokuls09
                      from Jaipur, Rajasthan
                      Apr 1, 2022
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                      Again, Again..Two of my parcels(R[protected]FPL, R[protected]FPL)were supposed to pickup by shadowfax courier but as always it again gets on hold or something else fake mention and even though I also get call then they ask OTP trickly and initiated delay they also ask money"Payment" for pickups. I am warning you for the Last and Last time, if my order is not picked up by tomorrow, then I will take action against you in court.. It's has been days from date of pickup but still my pickups not done I have asked for help in everyway but I couldn't get any satisfaction response...from your side... I am very disappointed to get such experience from Shadowfax ... Please let me know within day when my return order pickup Looking forward from hearing you...
                      Thanks,
                      regards,
                      Gokul Sharma
                      [protected],
                      Shadowfax customer support has been notified about the posted complaint.
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                        R
                        Ruqshar
                        from Kolkata, West Bengal
                        Mar 31, 2022
                        Resolved
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                        Resolved

                        I wanted to return an item from nykaa fashion.a pickup agent called and came to my doorstep to pickup the item during the checking of item he asked me about the tag . There was no tag attached to the item i got delivered but he repeatedly asked me and afterwards threw the packet infront of me.

                        I again called to nykaa fashion to arrange a pickup the very nxt day the same pickup agent called me and started asking me the code as OTP so that he can pickup the return item but over call he didnt come to my doorstep.
                        I denied to share the OTP over call and i told him when he wil come to my doorstep i wil share the OTP.But then he started taking nonsense again and again.

                        I am a lady from kolkata.

                        Such a disgusting behaviour o[censored]nprofessional pickup agent
                        How such a company can hire these men.
                        He was so angry over call and shouting about the OTP
                        He used such bad words i cant even write down here
                        Pls lookup my complaint.

                        Or else i hv to file case against the agent and i have recorded all the calls of the agent.

                        My AWB R[protected]NYK
                        May 5, 2022
                        Complaint marked as Resolved 
                        Shadowfax customer support has been notified about the posted complaint.
                        Verified Support
                        Apr 01, 2022
                        Shadowfax Customer Care's response
                        Dear Ruqshar,

                        Greetings from Shadowfax!

                        We regret the inconvenience caused. We have escalated your issue to our team and shall get this sorted at the earliest. Please allow us some time.

                        Regards,
                        Team Shadowfax
                        Verified Support
                        Apr 02, 2022
                        Shadowfax Customer Care's response
                        Dear Ruqshar,

                        Greetings from Shadowfax!

                        Please refer to the below attached screenshot for your reference. Also, we'd like to inform you that necessary action against the responsible delivery partner has been taken.

                        Regards,
                        Team Shadowfax

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                          B
                          Bhavna Tandel
                          Mar 31, 2022
                          Resolved
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                          Resolved

                          I have ordered a product on meesho but I returned it on 19th March, Saturday at 12:05pm to the shadowfax agent assigned by meesho due to quality issue. The shadowfax agent came and he picked up the product but he didn't updated the picked status. I had called the meesho help centre to ask regarding this issue for but they were asking for the reufund slip. So kindly help me with this matter.
                          Thank you.
                          May 7, 2022
                          Complaint marked as Resolved 
                          Shadowfax customer support has been notified about the posted complaint.
                          Verified Support
                          Mar 31, 2022
                          Shadowfax Customer Care's response
                          Dear Bhavna,

                          Greetings from Shadowfax!

                          We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                          Regards,
                          Team Shadowfax
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                            T
                            Tritan
                            from Raiganj, West Bengal
                            Mar 30, 2022
                            Resolved
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                            Resolved

                            Address: Sevokpally, South Sudarshanpur, C/O Pradip Kumar Bhowmik

                            My exchange item is already picked up by yesterday but till now status is showing "Out for pickup" . I mentioned my Order Number & Request id in Below, kindly check.
                            Request ID - R[protected]FPL
                            Order number[protected]_1pei_mxw
                            May 1, 2022
                            Complaint marked as Resolved 
                            Shadowfax customer support has been notified about the posted complaint.
                            Mar 30, 2022
                            Updated by Tritan
                            My exchange item is already picked up by yesterday but till now status is showing "Out for pickup" . I mentioned my Order Number & Request id in Below, kindly check.
                            Request ID - R[protected]FPL
                            Order number[protected]_1pei_mxw

                            Verified Support
                            Mar 31, 2022
                            Shadowfax Customer Care's response
                            Dear Tritan,

                            Greetings from Shadowfax!

                            We'd like to inform you that our team is looking into this with the highest priority and will update you regarding the same at the earliest. 

                            Regards,
                            Team Shadowfax
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                              smily shama
                              Mar 30, 2022
                              Resolved
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                              Resolved

                              Address: Haroon nagar sec-1, phulwarisharif, Patna 801505

                              I want to registered a complain against my order ID -SF[protected]FPL. I have ordered a product from meesho app. And pay online (preapaid) . I haven't receive my product I registered complain also to meesho they mail me and say we will resolve this issue and they verified and said the product has been delivered to (me) to given address, but its not true I haven't got my product . its really very shameful act by shawdofax. I cant believe this, how they cheat with us I will also do complain on consumer helpline. Plz look over it n solve my problem.
                              Apr 3, 2022
                              Complaint marked as Resolved 
                              I m very thankful to the quick action taken by shawdofax courier services as I registered complain regarding not delivering my product n they insure me that we will look over it n yesterday a call from shawdofax help line come n one of his executive say we will defenetly look over this issue n they resolve it within 24hr I got my product its really very appreciating.thanks a lot n plz don't oppoint such person who do such fraud.I m really very shocked that how(courier man) they simply sign with my name n verified as delivered of product. thanks a lot once again n plz look over it.
                              Shadowfax customer support has been notified about the posted complaint.
                              Verified Support
                              Mar 31, 2022
                              Shadowfax Customer Care's response
                              Dear Perween,

                              Greetings from Shadowfax!

                              We'd like to inform you that our team is looking into this with the highest priority and will update you regarding the same at the earliest. 

                              Regards,
                              Team Shadowfax
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                                N
                                nutan kumar meena
                                from Bundi, Rajasthan
                                Mar 30, 2022
                                Resolved
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                                Resolved

                                Address: NANIWA ROAD POWAR HOUSE KA PASS, KI GALI, Bundi

                                AWB sf[protected]FPL
                                Payment transaction ID number T2203291137194585766753 29 Mar.22
                                Time11.37am
                                Apr 7, 2022
                                Complaint marked as Resolved 
                                Shadowfax customer support has been notified about the posted complaint.
                                Dear Nutan,

                                Greetings from Shadowfax!

                                We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                                Regards,
                                Team Shadowfax
                                nutan kumar meena's [Complaint's author] reply, Apr 7, 2022
                                Complete no.267246
                                Product not delivered or pay online payment 326 not refund
                                Payment transaction ID number T2203291137194585766753 29 Mar.22
                                Time11.37am
                                AWB SF233040805443FPL
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                                  Priyanka0608
                                  Mar 29, 2022
                                  Resolved
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                                  Resolved

                                  Didn't received refund

                                  I had ordered on meesho( cash on delivery) and they were my delivery partner. Product was kept on hold at first and finally when I was intimated that product was out of delivery.
                                  I started seeing one payment link on shadowfax tracking.
                                  So, I paid 523/- on that link but I didn't got my product. Infact they canceled the delivery and returned the product back to seller.
                                  I tried contacting meesho for refund but I was told...
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                                  Jeetharry
                                  from Mohali, Punjab
                                  Mar 29, 2022
                                  Resolved
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                                  Resolved

                                  Address: Mohali

                                  I had rescheduled my order date n paid at your sit
                                  I Havnt received my order
                                  May 11, 2022
                                  Complaint marked as Resolved 
                                  Shadowfax customer support has been notified about the posted complaint.
                                  Verified Support
                                  Mar 30, 2022
                                  Shadowfax Customer Care's response
                                  Hi Sir/Ma'am, we regret the inconvenience caused to you and we wish to turn this experience around. We have forwarded your concern to our team and will get back to you with an update at the earliest. Please bear with us!
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