Shadowfax Complaints & Reviews

One of your delivery partner picked up the item and updated it as missing.. I didn't get my refund yet

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Shadowfax Customer Care

Mar 29, 2022

Verified Support

Hi Aparna,

This shouldn't be happening. We'd like to take a closer look at your concern. Please share your AWB number for us(via [protected]@shadowfax.in) to assist you better and resolve your issue on priority.

Regards
Team Shadowfax

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Shadowfax delivery boy came to deliver my parcel from Meesho. I was not at my home. He asked me to Google pay on his number as it was cod and informed me that he will handover my parcel to society security guard. I paid the amount Rs 773. When I reached society, security guard informed that there was no parcel and later on that delivery boy marked my order as cancelled. When I called him 100 times, he did not picked my call. Need immediate action on Shadowfax.
His google pay name- Siddu Sakkargi

Apr 1, 2022

Complaint marked as Resolved

I have sent email to them. They understood my concerns and accepted their mistake for which they apologies as well and refunded my amount. Thanks Shadowfax team.

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Mar 29, 2022

Shadowfax Customer Care's response Dear Vishal,

Greetings from Shadowfax!

We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

Regards,
Team Shadowfax

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My package with Order #[protected] was supposed to be deliver today. While I was out they delivered and updated the status that the item has been delivered. But when I came back there was no package. I already paid online and I don't even have the package . Also customer care services is very bad. They should reply within minutes but it's been hours they have not call back.
I want my money back...

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Address: Vasant kunj Enclave New Delhi

I have a ordered a product from ajio and shipped through shadowfax( order I'd SF[protected]AJI). Yesterday my order is out for delivery but not delivered to me with remark customer not reachable while I am available at delivery address all time. Today again my product is out for delivery but when I call to delivery person he informed me that he is not delivering today. After some time delivery person call me and ask me a code delivered to me for rescheduling the delivery date while I only get the delivery code. In my opinion he is trying to do some fraud. After some time I gave massage from shadofax that my shipment is canceled as requested while I don't remember such request.

Jun 13, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Mar 27, 2022

Updated by Abhay00017 I have a ordered a product from ajio and shipped through shadowfax( order I'd SF[protected]AJI). Yesterday my order is out for delivery but not delivered to me with remark customer not reachable while I am available at delivery address all time. Today again my product is out for delivery but when I call to delivery person he informed me that he is not delivering today. After some time delivery person call me and ask me a code delivered to me for rescheduling the delivery date while I only get the delivery code. In my opinion he is trying to do some fraud. After some time I got massage from shadofax that my shipment is canceled as requested while I don't remember such request.

Verified Support

Mar 29, 2022

Shadowfax Customer Care's response Dear Abhay,

Greetings from Shadowfax!

We regret the inconvenience caused. We have escalated your issue to our team and shall get this sorted at the earliest. Please allow us some time.

Regards,
Team Shadowfax

Apr 05, 2022

Updated by Abhay00017 My delivery was unsuccessful due to your agent behavior. I have already make payment to shadofax Rs 76, while my delivery was unsuccessful on 29.03.2022.why not I recieved refund from shadofax till date.

Verified Support

May 13, 2022

Shadowfax Customer Care's response Dear Abhay,

Greetings from Shadowfax!

We're reaching out to confirm that your complaint has been resolved by our team. We hope it's been done to your satisfaction.

If you're satisfied with the team's effort or have feedback to share, please visit http://bit.ly/3imqzz0 and http://bit.ly/3xfn2Xi to rate our performance.

Warmly,

Team Shadowfax

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As i got a call from your employee he told that he is mear by my location but he didn't came only even if we call him he is rejecting call so plz help me asap
shadowfax rider[protected]
my order id is R[protected]BE

Shadowfax customer support has been notified about the posted complaint.

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Shadowfax Customer Care

Mar 27, 2022

Verified Support

Hi Shravan, we regret the inconvenience caused to you and we wish to turn this experience around. Please write to us at [protected]@shaodwfax.in stating your concern in detail along with the AWB id to assist you in a better way.

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Address: Visakhapatnam

I got issue with my bike

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Shadowfax Customer Care

Mar 27, 2022

Verified Support

Hi Harish, we would like to take a closer look at your concern. Please write to us at [protected]@shaodwfax.in stating your concern in detail along with the rider id for further assistance.

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They are telling me that my area is non serviceable area then may I know why did they took the parcel in the first place . They didn't even contacted me once and I have been contacting coustomer care but haven't heard from them once . They haven't called back . They are really giving me a headache . Other delivery agents haveno such problems but them. I request you to solve it .

Apr 29, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Mar 29, 2022

Shadowfax Customer Care's response Dear Arpita,

Greetings from Shadowfax!

We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

Regards,
Team Shadowfax

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Address: Subham Park , block no. 3, Near kothariya gan

Website: Meesho and shadowfax

My name is disha.

I ordered clothe from meesho,
Which I get over size so put them in for return request which a get approved and after that 20 March a delivery boy came and pick up the product, so wait for the my refund but I didn't get so I call in coustomer service and i find out that they didn't receive product and as for that I explained them my situation and they said they can't do anything about that and as for that i want you to take action for this because I lost my money .

I'm sharing the screen shot of your courier service order taking status .

I'm from Rajkot, Gujarat.
My phone number:- [protected]
My email id :- [protected]@gmail.com

+1 photos

May 6, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Mar 29, 2022

Shadowfax Customer Care's response Dear Disha,

Greetings from Shadowfax!

We regret the inconvenience caused. We have escalated your issue to our team and shall get this sorted at the earliest. Please allow us some time.

Regards,
Team Shadowfax

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Address: Bahalgarh Sonipat Haryana 131021

My Order no. SF[protected]. I WANT TO RETURN MY ORDER FOR DEFECTIVE PRODUCT
My Request Id no. R[protected]FPL
Your Delivery Agent doesn't have Sense For Talking with Customer. Misbehaving with Customer.

May 1, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Mar 26, 2022

Shadowfax Customer Care's response Dear Nihang,

Greetings from Shadowfax!

We regret the inconvenience caused to you. We have forwarded your concern to our team and will get back to you with an update at the earliest. Please bear with us.

Regards,
Team Shadowfax

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Address: Barpeta, Assam

I am order an item from Flipkart. Flipkart ship the item by your courier. But your courier neither contact me nor delivered the item to me. There after updated that item was delivered. The awb number is Shadowfax - SF85278017FLP.( Provided by Flipkart.) Please you are requested that investigate the matter and take and necessary initiative. Thank you
Satyajit Talukdar

+1 photos

Apr 27, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Mar 24, 2022

Shadowfax Customer Care's response Dear Satya,

Greetings from Shadowfax!

We regret the inconvenience caused. We have escalated your issue to our team and shall get this sorted at the earliest. Please allow us some time.

Regards,
Team Shadowfax

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Address: Shiho Bhawan, New Pulandarpur, Dr. Janardhan lane, Do Pulwa, Patna, Bihar

A delivery agent from your office came today at around 5.20 pm to take a return package of Ajio. His contact number was-[protected]. He was extremely rude and has no manners to talk to a customer. On a very trivial matter of location confusion he started arguing nonstop in a threatening way. He never even once apologised for his inhuman behaviour to two ladies, and on the top of that made some really horrible intimidating statements and was even ready to use violence. I must say it was a horrible horrible experience that I have never faced ever. We do understand that they are all sometimes frustrated and tired, but it was totally not the case here. He behaved like a nutcase who was intentionally trying to disgrace us and picking up a fight.

Apr 28, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Mar 24, 2022

Shadowfax Customer Care's response Dear Rajshree,

Greetings from Shadowfax!

We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution. Also, we assure you that the necessary disciplinary action against the responsible delivery partner will be taken.

Regards,
Team Shadowfax

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Hi, i had ordered sequence saree from Amrutam fab, online and it was supposed to be delivered by Shadowfax. The product has reached the destination place 3 days back, which is just 4 kms away from my residence. However the product is not delivered to me.. How can they more than 3 days to travel 3 kms. Please do deliver in time. Tracking ID is SF[protected]KR.
Thank you

Shadowfax customer support has been notified about the posted complaint.

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Shadowfax Customer Care

Mar 23, 2022

Verified Support

Hi Sarika, we regret the inconvenience caused to you. Please write to us with the AWB id along with your concern at [protected]@shadowfax.in to assist you in a better way.

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S

Sarikasudhir

Mar 24, 2022

Please deliver the product today. Let me know the reason for the delay.

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Sarikasudhir's [Complaint's author] reply, Mar 29, 2022

Worst service ever

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Address: Manglore

Delivery guy took wrong product. Instead of meesho product he took ajio product then he justified that is the product after 3 days I came to that. Now I'm trying to connecting to the customer service center but couldn't connect to them

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Mar 23, 2022

Shadowfax Customer Care's response Hi Narmatha, we regret the inconvenience caused to you. We have forwarded your concern to our team and will get back to you with an update at the earliest. Please bear with us.

Verified Support

Mar 23, 2022

Shadowfax Customer Care's response Hi, kindly ignore our previous response. We regret the hassle you have undergone. Please write to us with the AWB id along with your concern in detail at [protected]@shadowfax.in to assist you in a better way.

Mar 24, 2022

Updated by H@1 That above image I of the product which they should take instead they took another product and updated this product has been picked up

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H

H@1

Mar 24, 2022

Actually I don't have AWB number but I have tracking ID: R[protected]FPL

I'm complaining about the delivery guy who took wrong product - Comment #3976229 - Image #0

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H@1's [Complaint's author] reply, Mar 24, 2022

The above image is of the product which they should pickup. Instead they picked up another product and updated this product got picked up

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Address: Nagapattinam, 611110

I ordered weighing scale on meesho 1 week ago .my tracking Id SF[protected]FPL .and delivery guy yesterday called from [protected] and asked for address. My mother said the address and after sometime my mother called that delivery guy and asked for parcel. He was lying like my mother said we have no money. But we were waiting for parcel. He didn't even come to my place and simply giving excuses. My mother asked to deliver today. Yesterday evening he called mother and without saying detail asked for OTP and my mother thought that is for delivery.but today I checked app it shows shipment cancelled. So please take action against that delivery guy and please deliver my parcel

Apr 24, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Mar 23, 2022

Shadowfax Customer Care's response Hi Narmatha, we regret the inconvenience caused to you. We have forwarded your concern to our team and will get back to you with an update at the earliest. Please bear with us.

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Hi shadowfax team.. i have a one complaint about delivery executive. He ask OTP for reschedule my order but cancelled my order his self.. after that am called him so may times he did not picked up.. pls get me solution.. here i mentioned order I'd pls look it SF[protected]FPL.. thank you

+1 photos

Apr 23, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Mar 22, 2022

Shadowfax Customer Care's response Dear Pawan,

Greetings from Shadowfax!

We regret the inconvenience caused to you. We have forwarded your concern to our team and will get back to you with an update at the earliest. Please bear with us.

Regards,
Team Shadowfax

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Address: 1st floor, Appek Building, 93/A, 4th B Cross Rd, 5th Block, Koramangala, Bengaluru, Karnataka 560095

ORDER NUMBER: SF[protected]AJI
My order was in COD mode but later when I track my order shadowfax has used to show the pay it online. Today i make payment for my order from your website. Payment was successful but still show on payment COD. So does the delivery boy will charge me by COD. So please confirm this payment. Payment was 336/- paid by upi.
ORDER NUMBER: SF[protected]AJI

+3 photos

Mar 24, 2022

Complaint marked as Resolved

Delivery boy did not take any COD payment.

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Mar 22, 2022

Shadowfax Customer Care's response Hi Anurag, we would like to inform you that we have already escalated your concern to our team, and is in progress. Our team will reach out to you at the earliest. Kindly allow us some time to work on your concern.

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E

Elumalai.C

Oct 15, 2022

My order I'd: SF[protected]FPL

My order was in COD mode but later when I track my order shadowfax has used to show the pay it online. Today i make payment for my order from your website. Payment was successful but still show on payment COD. So does the delivery boy will charge me by COD. So please confirm this payment. Payment was 391/- paid by upi.

Payment confirmation of my order - Comment #4063126 - Image #0

Payment confirmation of my order - Comment #4063126 - Image #1

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I ordered jeans from meesho which was going to deliver by shadowfax.On the day of delivery (17th march 2022) I didn't receive my product but shows that it had been delivered. Infact I didn't get any call from delivery partner.

Apr 24, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Mar 21, 2022

Shadowfax Customer Care's response Hi Jyoti, we regret the inconvenience caused to you. Please write to us stating your concern in detail along with the AWB id at [protected]@shadowfax.in to assist you in a better way.

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I ordered a product from Ajio on 14th and shadowfax is assigned delivery partner with tracking I'd ending with 33AJI.
It was supposed to be delivered on the 18th march.
It's been 2 days now and there has been no updates about it.

On tracking it shows it is nearby, it is in the same area. But when will you really deliver it??

Please I want my product delivered today itself.

I have already pinged you on your website regarding the same.

Mar 22, 2022

Complaint marked as Resolved

The product was delivered without any need to follow up from my end. Shadowfax delivered it a bit late, but they did. I appreciate their help.

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Shadowfax Customer Care

Mar 20, 2022

Verified Support

Hi Misbah, we regret the inconvenience caused to you. Please write to us with your AWB id at [protected]@shadowfax.in stating your concern in detail to assist you in a better way.

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Misbah Mulla's [Complaint's author] reply, Mar 20, 2022

I cannot read your email id. Can you send it to me in message?

Is it hello or care @shadowfax.in?

Please confirm it soon!

M

Misbah Mulla

Mar 21, 2022

I cannot read your email id. Can you please inbox it to me?

Is it hello or care @shadowfax.in?

Please confirm it soon!..

Reply

M

Misbah Mulla

Mar 22, 2022

Hi,
Received my order today.
Thank you sooo much for your assistance!
Really appreciate it!

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Address: Sanjeet naka kothari nagar mandsaur M.P

I have file a complaint for my return courier the agent never come en pick my courier and even never called me for that but when I went there office they told me they will collect courieer from my home but it's still pending and I face loss for that. Worst service

Apr 22, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Mar 20, 2022

Updated by Gunjan shatma I want my money back

Verified Support

Mar 20, 2022

Shadowfax Customer Care's response Hi Gunjan, we regret the inconvenience caused to you. Please write to us stating your concern in detail along with the AWB id at [protected]@shadowfax.in to assist you in a better way.

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Address: House no. 924(3rd floor),near Ambience Public School, Sector 43

A product from limeroad with AWB no. SF[protected]LI on tracking showed out for delivery today i.e 19/03/22 with rider no. [protected]. After numerous calls the rider did not pick up the given number. I need the product urgently tomorrow i.e 20/03/22, kindly arrange the same.
Thanks.
Tarun khullar
[protected]

Shadowfax customer support has been notified about the posted complaint.

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Shadowfax Customer Care

Mar 20, 2022

Verified Support

Hi Tarun, we are sorry for the unpleasant experience. Kindly write to us with your AWB id at [protected]@shadowfax.in with your concern in detail so that we can look into this right away.

Shadowfax Complaints & Reviews

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Shadowfax reviews & complaints page 28

Pick up and refund

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Regarding delivery boy fraud

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Wrong delivery status

For delivery agent

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Your employee doing cheat

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My id is suspended

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Non serviceable area

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Order status has been Wong updated

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Complaint about your delivery agent

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Undelivered item but showing delivered

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Extremely barbaric Delivery person for a return of Ajio package.

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Product not delivered . Please do the

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I'm complaining about the delivery guy who took wrong product

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I'm complaining about delivery guy's inappropriate behaviour

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Order canceled

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Payment confirmation of my order

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Product not delivered but shows it had been delivered

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When will you deliver my product?

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Not picked my meesho return courier

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Product Delivery concern

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