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Shadowfax Complaints & Reviews

1.8
Updated: Jun 3, 2026
Complaints 1482
Resolved
444
Unresolved
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Shadowfax reviews & complaints page 28

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V
Vicky mate
from PUNE, Maharashtra
Apr 8, 2022
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Address: ,wagholi, pune

The delivery partner took one of my ordered pepsi and kept it and said that he only received one bottle from restaurant his name is Akash tithe and he is working in kharadi- wagholi area in pune branch. He also asked me to walk for 1kms in sunny day while he was drinking juice near a juice shop. Such arrogant behavior from the delivery boy.
Shadowfax customer support has been notified about the posted complaint.
Hi Vicky, we regret the inconvenience caused. Please write to us at [protected]@shadowfax.in stating your concern in detail along with the order id, date of order, ordering platform, and your mobile number for further assistance in this regard.
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    sabitha17
    Apr 7, 2022
    Resolved
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    Resolved

    I ordered a product from meesho app on 03/04/2022. It was prepaid
    i got message from shadowfax that product no. Sf[protected]fpl is delivered. I have not received any parcel nor the courier boy called me for the 4 digit delivery code. Then how it is showing that product is delivered. Please look into the matter and do the needful at the earliest. I have registered complaint in meesho app also. They verified and said that the product is delivered as it is showing in the app and they shared pod also. But in fact i have not received any parcel from shadowfax. I am really very upset and can't believe that how a courier boy can do like this. Please look into the matter and resolve soon. Awaiting for your reply
    Apr 7, 2022
    Complaint marked as Resolved 
    Product is delivered today. Thanks & Regards
    Shadowfax customer support has been notified about the posted complaint.
    I places an order from Meesho app on 5/April/2022.. I got message from shadow fax that product Order number: SF[protected]FPL has been delivered on 16/April/2022. I have not received the parcel nor the courier boy called me for 4 digit delivery code. But the the status shows as delivered in both Meesho app and shadow fax tracker. Please look into this as soon as possible. Awaiting for your reply.
    I places an order from Meesho app on 12/03/2022.. I got message from shadow fax that product Order number: SF[protected]FPL has been delivered on 17/03l/2022. I have not received the parcel. But the the status shows as delivered in both Meesho app and shadow fax tracker. Please look into this as soon as possible. Awaiting for your reply.
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      K
      Karishmaas
      from Bengaluru, Karnataka
      Apr 7, 2022
      Resolved
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      Resolved

      Hello Team,

      Shadowfax rider[protected] with a prepaid parcel of AWB number SF[protected]FPL has marked it delivered today (7th April 2022). But it was not delivered to me. He called me on my mobile number and i told him that I would like to reject the parcel, I have been telling him this for past 2 days when he called me for delivery. But instead of rejecting it, he marked it delivered without even delivering the prepaid parcel.
      I would request you to kindly help me with this misbehavior of the Shadowfax rider and help me find my parcel.

      Would appreciate your kind assistance at the earliest.

      Thanks
      Karishma
      [protected]
      May 13, 2022
      Complaint marked as Resolved 
      Shadowfax customer support has been notified about the posted complaint.
      Verified Support
      Apr 07, 2022
      Shadowfax Customer Care's response
      Hi, we regret the inconvenience caused to you. We have forwarded your concern to our team and will get back to you with an update at the earliest. Please bear with us.
      Verified Support
      Apr 09, 2022
      Shadowfax Customer Care's response
      Dear Karishma,

      We're reaching out to confirm that your complaint has been resolved by our team. We hope it's been done to your satisfaction. We regret the inconvenience caused.

      Warmly,

      Team Shadowfax
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        S
        SIKHA SURENDRAN
        Apr 6, 2022
        Resolved
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        Resolved

        AWB no SF[protected]KR.
        I receive message that the product is out for delivery. This is the third dam receiving the same message. But the delivery person is not contacting me at all. By night, the delivery person himself is updating that the customer is not available.
        May 9, 2022
        Complaint marked as Resolved 
        Shadowfax customer support has been notified about the posted complaint.
        Apr 06, 2022
        Updated by SIKHA SURENDRAN
        I receive message that the product is out for delivery. This is the third time i am receiving the same message. But the delivery person is not contacting me at all. By night, the delivery person himself is updating that the customer is not available.
        Verified Support
        Apr 07, 2022
        Shadowfax Customer Care's response
        Hi Sikha, we regret the inconvenience caused to you. We have forwarded your concern to our team and will get back to you with an update at the earliest. Please bear with us.
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          P
          praveen gadad
          Apr 6, 2022
          Resolved
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          Resolved

          Address: Bangalore Electronic city doddathogur

          Hi sir this is praveen my id 494517 i have completed my order total 19 ...date.. 5/4/2022 incentive not credit Elctronics city hub doddathogur 560100 not responce
          May 10, 2022
          Complaint marked as Resolved 
          Shadowfax customer support has been notified about the posted complaint.
          Verified Support
          Apr 07, 2022
          Shadowfax Customer Care's response
          Hi, we regret the inconvenience caused to you and we wish to turn this experience around. We have forwarded your concern to our team and will get back to you with an update at the earliest. Please bear with us.
          Verified Support
          Apr 09, 2022
          Shadowfax Customer Care's response
          Dear Praveen,

          Greetings from Shadowfax!

          Please be informed that your payout was released on 5th April, please check your bank statement for the confirmation of the same. Kindly feel free to approach our helpline under the help section of our app for more details.

          Regards,
          Team Shadowfax
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            S
            Siddhartha Sanju
            Apr 6, 2022
            Resolved
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            Address: 16 b daymanti nagar kolkata 700056

            My order was in COD mode but later when I track my order shadowfax has used to show the pay it online.
            Then I paid it by using my phonepay but later it disappeared and my money has debited from my account, and nothing has updated
            So does the delivery boy will charge me by COD
            May 9, 2022
            Complaint marked as Resolved 
            Shadowfax customer support has been notified about the posted complaint.
            Verified Support
            Apr 07, 2022
            Shadowfax Customer Care's response
            Hi Siddhartha, please write to us at [protected]@shadowfax.in stating your concern in detail along with the AWB ID for further assistance.
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              Siddhartha Sanju
              Apr 6, 2022
              Resolved
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              Resolved

              Address: 16, b daymanti nagar kolkata 700056

              My order delivered 4 th April. but this order make a two payament. Order AWB SF[protected]FPL this number.
              Allredy a payament but your delivery partner says to not payment this order. This order from mesho app. Please call me [protected], and this problem solved this as soon as possible
              May 10, 2022
              Complaint marked as Resolved 
              Shadowfax customer support has been notified about the posted complaint.
              Verified Support
              Apr 07, 2022
              Shadowfax Customer Care's response
              Dear Siddhartha,

              Greetings from Shadowfax!

              We regret the inconvenience caused to you and we wish to turn this experience around. We have forwarded your concern to our team and will get back to you with an update at the earliest. Please bear with us.

              Regards,
              Team Shadowfax
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                J
                Jimut Sarkar
                Apr 5, 2022
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                I'm not receive my delivery. But they show delivered. Order id: AWB SF[protected]FPL.
                Where is my prepaid order?? How and Where they delivered prepaid delivery without otp.??
                Shadowfax customer support has been notified about the posted complaint.
                Dear Jimut,

                Greetings from Shadowfax!

                We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                Regards,
                Team Shadowfax
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                  Jimut Sarkar
                  Apr 5, 2022
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                  I'm not receive my delivery. But they show delivered. I'm already complaint at messo, they pick my call and receive complain. But the delivery agent company shadowfax is not receive or call back. I can't connect with shadowfax . Order id: AWB SF[protected]FPL.
                  Shadowfax customer support has been notified about the posted complaint.
                  Dear Jimut,

                  Greetings from Shadowfax!

                  We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                  Regards,
                  Team Shadowfax
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                    I
                    Ishan Sankhala
                    Apr 5, 2022
                    Resolved
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                    Resolved

                    AWB - R[protected]DCN

                    My return was picked up on 02/04/2022 by shawdowfax courier person but he didn't update the status.
                    The status is still showing that my pickup could not happen and will be rescheduled.

                    Please look into this and update the status correctly.
                    Looking for a positive reply ASAP
                    May 9, 2022
                    Complaint marked as Resolved 
                    Shadowfax customer support has been notified about the posted complaint.
                    Verified Support
                    Apr 07, 2022
                    Shadowfax Customer Care's response
                    Hi Ishan, we regret the inconvenience caused to you and we wish to turn this experience around. We have forwarded your concern to our team and will get back to you with an update at the earliest. Please bear with us.
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                      S
                      sandy5984
                      Apr 5, 2022
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                      Address: Pune

                      Your delivery boy says we are not service at home you come out bof the society. It is very bad
                      Shadowfax customer support has been notified about the posted complaint.
                      Dear Sandy,

                      Greetings from Shadowfax!

                      We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                      Regards,
                      Team Shadowfax
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                        M
                        MonaliPPatil
                        Apr 4, 2022
                        Resolved
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                        Resolved

                        My order get picup without OTP. Item picked up but not showing pick up status in meesho app
                        May 6, 2022
                        Complaint marked as Resolved 
                        Shadowfax customer support has been notified about the posted complaint.
                        Verified Support
                        Apr 05, 2022
                        Shadowfax Customer Care's response
                        Dear Monali,

                        Greetings from Shadowfax!

                        We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                        Regards,
                        Team Shadowfax
                        My order didn't even picked up and u guys are showing qc failed ??? What's wrong guys u didn't even pick my order, pls pick my order asap and refund my money.
                        I got top instead of kurti set return this and refund my money
                        My order get picup without OTP. Item picked up but not showing pick up status in meesho app and even not got refund.
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                          S
                          SHIVA KAPILA
                          Apr 4, 2022
                          Resolved
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                          Resolved

                          Shadowfax has cancelled my courier without any information. Initially they rescheduled the courier date two times and after that they had cancelled my courier without any information. Their contact number is also always shows busy. Their one delivery boy came to my home just to inform that they had cancelled my courier. But if i am checking on meesho site it is still open. This is really very unprofessional behaviour. I had never experienced this from other courier companies.
                          May 16, 2022
                          Complaint marked as Resolved 
                          Shadowfax customer support has been notified about the posted complaint.
                          Verified Support
                          Apr 05, 2022
                          Shadowfax Customer Care's response
                          Dear Shiva,

                          Greetings from Shadowfax!

                          We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                          Regards,
                          Team Shadowfax
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                            H
                            Harjeet Bhasin
                            Apr 4, 2022
                            Resolved
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                            Resolved

                            Meesho products not picked up successfully

                            Address: Chattarpur Near Tivoli Garden Farmhouse New Delhi

                            Shadowfax delivery boys are very careless, they usually don't pick up my meesho products and cancel my delivery products also without my permission granted.they do their own will in picking and supplying the products at the specified location.please take strict action against these careless delivery boys effectively....
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                            आम
                            from Delhi, Delhi
                            Apr 4, 2022
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                            Wrong penalty of mark delivered not delivered

                            I have delivered the order sincerely wrong mdnd panelty without contacting and informing...
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                            kannu1988
                            Apr 3, 2022
                            Resolved
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                            Resolved

                            I ordered for the products from Ajio. What they do is from the company's end they show that they are delivering the order but they cancel the order themselves and mention that there was nobody at home to take the order. They don't even bother to deliver the order.
                            This has not happened once or twice but several times now.
                            We spend so much time and energy to order the products and they very conveniently cancel it blaming on us only.
                            I reside in Gurugram
                            May 8, 2022
                            Complaint marked as Resolved 
                            Shadowfax customer support has been notified about the posted complaint.
                            Verified Support
                            Apr 03, 2022
                            Shadowfax Customer Care's response
                            Hi Kannu, we regret the inconvenience caused to you and we wish to turn this experience around. Please write to us at [protected]@shadowfax.in stating your concern along with the AWB id to assist you in a better way.
                            Hi Kannu, we regret the inconvenience caused to you and we wish to turn this experience around. Please write to us at [protected]@shadowfax.in stating your concern along with the AWB id for further assistance.
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                              S
                              Siyatiwari
                              from delhi, Delhi
                              Apr 2, 2022
                              Resolved
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                              Resolved

                              Address: cpj 1st new seelampur, delhi 110053

                              I order 3 kurtis set on Meesho but I found only one kurti and one defected t-shirt on 7 March 2022 on same day I requested for return next day your pick-up boy get return but without giving me any cod of return and I don't get back money 😭 now please help me I not a rich women my order

                              Order ID: ​[protected]
                              AWB No: ​R[protected]FPL
                              May 15, 2022
                              Complaint marked as Resolved 
                              Shadowfax customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 03, 2022
                              Shadowfax Customer Care's response
                              Dear Siya,

                              Greetings from Shadowfax!

                              We regret the inconvenience caused to you and we wish to turn this experience around. We have forwarded your concern to our team and will get back to you with an update at the earliest. Please bear with us.

                              Regards,
                              Team Shadowfax
                              I not received my return slip and still I m waiting for your reply
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                                tariqh
                                Apr 1, 2022
                                Resolved
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                                Resolved

                                Shadowfax kept on rescheduling my delivery. Their customer care not reachable. Finally they put the status as “ delivery on hold as customer wants open delivery”. I never asked them to reschedule or open delivery. They never contacted me. This is very unprofessional and autocratic nonsense behaviour from shadowfax
                                May 12, 2022
                                Complaint marked as Resolved 
                                Shadowfax customer support has been notified about the posted complaint.
                                Verified Support
                                Apr 03, 2022
                                Shadowfax Customer Care's response
                                Hi Tariqh, we regret the inconvenience caused to you and we wish to turn this experience around. Please write to us at [protected]@shadowfax.in stating your concern along with the AWB id to assist you in a better way.
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                                  Gokuls09
                                  from Jaipur, Rajasthan
                                  Apr 1, 2022
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                                  Again, Again..Two of my parcels(R[protected]FPL, R[protected]FPL)were supposed to pickup by shadowfax courier but as always it again gets on hold or something else fake mention and even though I also get call then they ask OTP trickly and initiated delay they also ask money"Payment" for pickups. I am warning you for the Last and Last time, if my order is not picked up by tomorrow, then I will take action against you in court.. It's has been days from date of pickup but still my pickups not done I have asked for help in everyway but I couldn't get any satisfaction response...from your side... I am very disappointed to get such experience from Shadowfax ... Please let me know within day when my return order pickup Looking forward from hearing you...
                                  Thanks,
                                  regards,
                                  Gokul Sharma
                                  [protected],
                                  Shadowfax customer support has been notified about the posted complaint.
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                                    R
                                    Ruqshar
                                    from Kolkata, West Bengal
                                    Mar 31, 2022
                                    Resolved
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                                    Resolved

                                    I wanted to return an item from nykaa fashion.a pickup agent called and came to my doorstep to pickup the item during the checking of item he asked me about the tag . There was no tag attached to the item i got delivered but he repeatedly asked me and afterwards threw the packet infront of me.

                                    I again called to nykaa fashion to arrange a pickup the very nxt day the same pickup agent called me and started asking me the code as OTP so that he can pickup the return item but over call he didnt come to my doorstep.
                                    I denied to share the OTP over call and i told him when he wil come to my doorstep i wil share the OTP.But then he started taking nonsense again and again.

                                    I am a lady from kolkata.

                                    Such a disgusting behaviour o[censored]nprofessional pickup agent
                                    How such a company can hire these men.
                                    He was so angry over call and shouting about the OTP
                                    He used such bad words i cant even write down here
                                    Pls lookup my complaint.

                                    Or else i hv to file case against the agent and i have recorded all the calls of the agent.

                                    My AWB R[protected]NYK
                                    May 5, 2022
                                    Complaint marked as Resolved 
                                    Shadowfax customer support has been notified about the posted complaint.
                                    Verified Support
                                    Apr 01, 2022
                                    Shadowfax Customer Care's response
                                    Dear Ruqshar,

                                    Greetings from Shadowfax!

                                    We regret the inconvenience caused. We have escalated your issue to our team and shall get this sorted at the earliest. Please allow us some time.

                                    Regards,
                                    Team Shadowfax
                                    Verified Support
                                    Apr 02, 2022
                                    Shadowfax Customer Care's response
                                    Dear Ruqshar,

                                    Greetings from Shadowfax!

                                    Please refer to the below attached screenshot for your reference. Also, we'd like to inform you that necessary action against the responsible delivery partner has been taken.

                                    Regards,
                                    Team Shadowfax

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