Hello Team,
Shadowfax rider[protected] with a prepaid parcel of AWB number SF[protected]FPL has marked it delivered today (7th April 2022). But it was not delivered to me. He called me on my mobile number and i told him that I would like to reject the parcel, I have been telling him this for past 2 days when he called me for delivery. But instead of rejecting it, he marked it delivered without even delivering the prepaid parcel.
I would request you to kindly help me with this misbehavior of the Shadowfax rider and help me find my parcel.
Would appreciate your kind assistance at the earliest.
Thanks
Karishma
[protected]
May 13, 2022
Complaint marked as Resolved Shadowfax customer support has been notified about the posted complaint.
Verified Support
Apr 07, 2022
Shadowfax Customer Care's response Hi, we regret the inconvenience caused to you. We have forwarded your concern to our team and will get back to you with an update at the earliest. Please bear with us.
Verified Support
Apr 09, 2022
Shadowfax Customer Care's response Dear Karishma,
We're reaching out to confirm that your complaint has been resolved by our team. We hope it's been done to your satisfaction. We regret the inconvenience caused.
Warmly,
Team Shadowfax
Greetings from Shadowfax!
We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.
Regards,
Team Shadowfax