Shadowfax Complaints & Reviews

Shadowfax rider[protected] PIN 8842 delivered me a parcel order AWB SF[protected]FPL on 12 March, 2022. Attempt code 8466.

Actually I order a parcel from Meesho on 8th March, 2022 and the parcel was delivered to me on 12th March, 2022.I had to pay Rs. 764.00 to the delivery boy and I gave him Rs. 1000.00 and asked him to return the balance as he had to return me Rs. 236.00. He returned me Rs. 200.00 as note and the remaining balance was given to me as a huge number of coins.

It was not possible for me to complete the counting of all the number of coins within that short time.While counting the value of coins given by him, he departed from my doorstep. Suddenly I found that he returned be Rs. 32.00 instead of Rs. 36.00 by mistake; so there was a shortage of Rs. 4.00. I called him within 1 minute after his departure from my doorstep and asked him to return Rs. 4.00 and he denied. Then I told the whole incident to him and he assured that he would return me after sometime. I waited for him and after some hours I called him again and he again assured me that he would return Rs. 4.00 after his duty time. But he has not kept his promise and he has not come to return that till date. Even I can't contact with him in his number now.

I shall be highly obliged if you kindly take step to return me Rs. 4.00 as soon as possible. Hope my request will not be put aside. Otherwise I will have to take hard step. Thanking you...

I ORDERED A PRODUCT FROM MEESHO ON 4 th march... i didnt receice my product till now. At the time of tracking the product reached to my nearest hub. But the delivery boy didnt deliver my product the tracking id is
SF[protected]FPL.. worst lagged service..

Shadowfax executive will contact no.[protected] returned me 4 product. And cunningly took my company stamp and press it in their return sheet. Afterward I got the receipt that he has returned 5 product. I has called him further and he is telling me that 1 product is lost and they can't deliver it back to me.
AWB NO. R[protected]FPL (SF77973048R)

In 12th march I request a return of one dress material worth Rs585 of meesho app. Delivery boy came on my doorstep for pickup on 14th march that I request a return But I am not available that day so I thought Again I cancel my pickup and rescheduled it next day i.e14march but after half an hour the delivery agent came that I request a return for 12th march.And again on meesho order detail its only stuck on that pickup has to be done on 3-4working days but its only done and its also updated on shadowfax site that pickup received and also didnt got refund.

I have been contacting you since the last 10 days but still you are not solving my issue.

My 3 orders are still not delivered yet.
AWB no's are SF[protected]MAO, SF[protected]MAO and SF[protected]MAO.

I WANT ALL OF THESE 3 ORDERS.

DO NOT RETURN THESE ORDERS.

I was contacting you, the company from which I ordered the product and the Shadowfax office in my city.
When I contacted the shadow fax office in my city they told me on 8 th that they will deliver my orders the next day, which is 9 th march, they told me the reason that they have not opened the box yet.

Again on the next day, I contacted them, they told me they will definitely deliver the order till friday. But they did not deliver.

The next day they said they will deliver after monday because they do not work saturday, sunday.

On monday, I suddenly received a message that all 3 orders are cancelled. They did not contact me or even they had not asked me for cancellation.

I was continuously contacting you via Twitter and call (IVR).

On twitter you told me that you are working on it and you will solve the issue and deliver my orders. But you did nothing.

On IVR it was telling me that I will receive a call from you in the next 24 hours but I never got a single call from you.

Today when I again went to the shadowfax office in my city, they told me that orders are cancelled and they can't give it to me. All 3 orders are still in my city shadowfax office only but still they are not giving/delivering.

YOU HAVE ONE OF THE WORST CUSTOMER SUPPORT.
NO ONE FROM YOU HAVE SOLVED ISSUE AND CONTACTED ME YET.

I have been contacting you since the last 10 days but still you are not solving my issue.

My 3 orders are still not delivered yet.
AWB no's are SF[protected]MAO, SF[protected]MAO and SF[protected]MAO.

I WANT ALL OF THESE 3 ORDERS.

DO NOT RETURN THESE ORDERS.

I was contacting you, the company from which I ordered the product and the Shadowfax office in my city.
When I contacted the shadow fax office in my city they told me on 8 th that they will deliver my orders the next day, which is 9 th march, they told me the reason that they have not opened the box yet.

Again on the next day, I contacted them, they told me they will definitely deliver the order till friday. But they did not deliver.

The next day they said they will deliver after monday because they do not work saturday, sunday.

On monday, I suddenly received a message that all 3 orders are cancelled. They did not contact me or even they had not asked me for cancellation.

I was continuously contacting you via Twitter and call (IVR).

On twitter you told me that you are working on it and you will solve the issue and deliver my orders. But you did nothing.

On IVR it was telling me that I will receive a call from you in the next 24 hours but I never got a single call from you.

Today when I again went to the shadowfax office in my city, they told me that orders are cancelled and they can't give it to me. All 3 orders are still in my city shadowfax office only but still they are not giving/delivering.

YOU HAVE ONE OF THE WORST CUSTOMER SUPPORT.
NO ONE FROM YOU HAVE SOLVED ISSUE AND CONTACTED ME YET.

Not receiving order at kakkanad ernakulam
Partner id 814514

I have returned the product but the delivery boy marked it as pickup cancelled hence I didn't get my refund... Tracking I'd is R[protected]FPL. Pickup happened on 24th along with 2 other return pickups.

My Order #[protected] with tracking ID: SF[protected]FPL was pick up on 10March22 for return & refund with another order which tracking ID was R21790645FPL at same time.
Order #[protected] of tracking ID:SF[protected]FPL is not update for picked up and didn't get the sms.

I had a problem of your side, one product is update and another product is not update for pickup.
The delivery man was clicked both products & I gave OTP to him.
Please kindly update of picked up process for return & refund.

Hi my order is pickedup but it display in meesho app that return is denied by customer but order is pickedup nd the boy who came to pick up my order is so rude please give solution to this issue i m not getting my refund

Trying to contact from last 2 days on given number[protected]
Yesterday he said that he cannot do the delivery because he is not in that criteria but tomorrow it'll be delivered positively. Now I am trying to make him call since morning and he is continue disconnecting my calls.
Last time they did the same thing and after so many efforts they delivered wrong item or they changed my order in the way. I think now they are gonna the same as they did last time.
Worst service company, worst customer care.
No contact number, no proper address just having bloody freaking contact number which is always says that "The number you are trying to call is currently busy"
To hell with your services...

Dear team
Greetings!
i am very upset due to no any contact number provided by you for delivery agent to track our parcel. also no any call from your side for delivering the parcel to me or site shows i m not available or not connect with me.
Please share delivery contact person details
FYI there is sms coming with[protected] this no is wrong.
So how we can trust.
regards
Subhash Kumar...

Hi, order number sf[protected]fpl order not delivered but showing delivered. Its fraud

Hi it's Mahesh Babu My I'd : 1613186 Kindly cancel this is E com hub order permanently I wasted such a time here past 2 hours I waiting here nobody responding don't give this order... Really I'm getting bad on ur shadowfax company. Kindly provide me Team leader number co-ordinate number. Or whatsapp response kindly do the needful

Thank you

I had returned necklace on 09/03/2022, but i didn't get message, i am worried how will i get my refund, can u please help me out of this.

That delivery man came to my place 3 three time and everytime he charged me 20 to 30 rupees extra n today when he came my mom was not at my home so I told him to wait n rather than waiting he started gathering money from my neighbour he told them that I don't have money n he needs money soo they should give them

I bought saree from meesho which is delivered by shadowfax after that i returned the product and delivery not give me pick up slip please provide me that pick up slip my tracking I'd is R[protected]FPL

Customer care not working and unable to track my order.

Tracking ID:
SF[protected]FPL

Order no. 12710172, MC Donald's, time of order:- 8:30pm, date:- 11/3/22. Order was picked up by rider named Mohit Motwani who did not respond and then we contacted McD Crystal palm, where the order was placed and they said that the order was picked up by the rider long back. The order took more than an hour but we still did not get any updates. Another rider was assigned who did not respond so we had to arrange for a swiggy genie even after paying you money to pick our order from McD. This kind of service is pathetic we lost our money and our food. You guys better make sure to provide quality service before starting a business. So disappointed and annoyed.
There is no response from the customer service and to figure out a way to contact you guys is really tricky... Try improving already before you end up in deep waters. I'm not even sure if there is a customer service team

Hi.sir I'm from Bhadrak odisha . I had a order from sugar cosmetics. And shadowfax courier service had to return it through pick up .. it was 9th of march when the pickup done nearly about 10am. The courier boy came and picked up the product from me but no pickup confirmation msg was received by me. I rather asked him but he said the msg will be sent to me at 8 pm that night . I again called him at 4pm that day he sais me the same thing....