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shadowfax.in
1.8
Updated: Nov 28, 2025
Complaints 1467
Resolved
438
Unresolved
1029
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Shadowfax reviews & complaints page 31

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J
Jina Dixit
from Bhadrak, Odisha
Mar 11, 2022
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About my order return

Address: Bhdarak, Bhadrak, Odisha

Hi.sir I'm from Bhadrak odisha . I had a order from sugar cosmetics. And shadowfax courier service had to return it through pick up .. it was 9th of march when the pickup done nearly about 10am. The courier boy came and picked up the product from me but no pickup confirmation msg was received by me. I rather asked him but he said the msg will be sent to me at 8 pm that night . I again called him at 4pm that day he sais me the same thing....
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A
Ayushmaan01
Mar 11, 2022
Resolved
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Resolved

I had ordered a thing on Meesho and It had to be delivered by today and I didn't recieve any call in the morning then in the evening at 4.40pm I recieve a call from [protected] this number and he ask for a delivery code to change the timing of delivery then I genuinely ask him to wait for 2 minutes because I was checking my order and making an important call and he was like impatient and then after 1 minute he abuses very badly on call and cut the call and then I tried to contact him many a times but couldn't connect. Then after some time my order cancelled itself not from my side. Please take a strict action. I have given the number. [protected]
Apr 13, 2022
Complaint marked as Resolved 
Shadowfax customer support has been notified about the posted complaint.
Verified Support
Mar 13, 2022
Shadowfax Customer Care's response We regret the inconvenience caused to you. Please help us with the AWB id to assist you in a better way.
Verified Support
Mar 13, 2022
Shadowfax Customer Care's response We would like to inform you that we have requested the AWB id at [protected]@gmail.com. Kindly revert to the same mail with the requested detail for further assistance.
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    L
    Lathamayur
    Mar 11, 2022
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    I got the product which I not ordered along with ordered one I paid through shadowfax link which I got through sms, I paid to the product which I not ordered . Once I got the products I canceled the product which I not ordered n received the product by giving cash . I paid n canceled the product but I didn't get refund from past one week I'm trying to customer care to solve but no response kindly do the needful as soon
    Shadowfax customer support has been notified about the posted complaint.
    Verified Support
    Mar 13, 2022
    Shadowfax Customer Care's response     Dear Lathamayur,

    Greetings from Shadowfax!
     

    We regret the inconvenience caused to you. Please help us with the AWB id to assist you in a better way.

    Regards,

    Team Shadowfax
    Mar 15, 2022
    Updated by Lathamayur     Still no action taken
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      #
      #$@chin
      Mar 11, 2022
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      Sir, I returned product on 26 Feb 22 through Meesho but status of that product not updated till now.
      Already raised complaint even though no response from your side
      Do the needful as early as possible.
      Shadowfax customer support has been notified about the posted complaint.
      Verified Support
      Mar 13, 2022
      Shadowfax Customer Care's response       Dear Sachin,

      Greetings from Shadowfax!

      We regret the inconvenience caused to you. Please help us with the AWB id to assist you in a better way.

      Regards,

      Team Shadowfax
      Mar 13, 2022
      Updated by #$@chin       Sir,
      TrackId is R[protected]FPL,
      I also attach the screenshot of my order details.
      plz resolve the issue as early as possible.

      Mar 24, 2022
      Updated by #$@chin       No action taken by meesho till now. Its a completely loss loss loss deal with customers. Its is recommended that don't trust on them while dealing. Otherwise we have to face financial loss as well as waste of time.
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        B
        Biswajit Chakraborty Mithun
        Mar 11, 2022
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        Address: Kolkata

        Sir I am sadofax rider id 1649738
        10 th March 2022 pament Nehi aya.plz help sir
        Shadowfax customer support has been notified about the posted complaint.
        View replies
        Hi Biswajit,

        This shouldn't be happening. We'd like to take a closer look at your concern. We have escalated this matter to our internal team and shall get this resolved at the earliest.

        Regards
        Team Shadowfax
        Reply
        Dear Biswajit,

        As per the update received from our team, there is no pending payout. Please feel free to approach our helpline under the help section of our app for resolution.

        Regards,
        Team Shadowfax
        Reply
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          R
          Rameshwar goud Gunnala
          Mar 11, 2022
          Resolved
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          Resolved

          Address: Malakpet hyderabad

          We book bes sheet through meesho app. We paid the amount to shadow fax through online. But they are not delivered our product. They are not resondoning. Put shdowfax in block list woreest swevice
          Apr 11, 2022
          Complaint marked as Resolved 
          Shadowfax customer support has been notified about the posted complaint.
          Verified Support
          Mar 11, 2022
          Shadowfax Customer Care's response           Dear Rameshwar,

          Greetings from Shadowfax!

          We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

          Regards,
          Team Shadowfax
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            N
            Nausheen Fathima
            from Bengaluru, Karnataka
            Mar 11, 2022
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            Hi this against the order id SF[protected]FPL . Order was marked delivered but has not been delivered till date. It's 1 week I'm following up with the ecommerce website and they are not able to do anything from their end.

            Please help me resolve this
            Shadowfax customer support has been notified about the posted complaint.
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              T
              The Royal Ans Thakur
              Mar 11, 2022
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              Address: Noida Sector 66 near Sbi bank

              Mere pass product delivery ka koi message ya call Nahin Aaya Uske baad update dikhata hai ki aapane open delivery ke liye message kiya isiliye aapko product deliver nahin kiya jaaye aur yah Mujhe wrong update ki gai hai
              Shadowfax customer support has been notified about the posted complaint.
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                S
                Salman Abdul Aziz
                from Hyderabad, Andhra Pradesh
                Mar 10, 2022
                Resolved
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                Resolved

                Hi, my order with the AWB NO. SF[protected]KR was canceled without my consent.
                It's the delivery day today and the package has not been delivered yet.
                The package has reached the hub apparently but has not been delivered.

                Please deliver the package as soon as possible.
                +1 photos
                Apr 13, 2022
                Complaint marked as Resolved 
                Shadowfax customer support has been notified about the posted complaint.
                Verified Support
                Mar 11, 2022
                Shadowfax Customer Care's response                 Dear Salman,

                Greetings from Shadowfax!

                We'd like to inform you that our team is looking into this with the highest priority and will update you regarding the same at the earliest. 

                Regards,
                Team Shadowfax
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                  S
                  Sridevi Chintapalli
                  Mar 10, 2022
                  Resolved
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                  Resolved

                  I booked one item through meesho they send that item by u but i did not receive that item, and icreceive the message item was deliverd on8th of this month
                  Apr 13, 2022
                  Complaint marked as Resolved 
                  Shadowfax customer support has been notified about the posted complaint.
                  Mar 10, 2022
                  Updated by Sridevi Chintapalli                   It was not resolved
                  Mar 10, 2022
                  Updated by Sridevi Chintapalli                   Order #[protected] my order number
                  Mar 10, 2022
                  Updated by Sridevi Chintapalli                   It was not deliverd to me
                  Verified Support
                  Mar 10, 2022
                  Shadowfax Customer Care's response                   Hi Sridevi,

                  This shouldn't be happening. We'd like to take a closer look at your concern. Please share your AWB number for us(via [protected]@shadowfax.in) to assist you better and resolve your issue on priority.

                  Regards
                  Team Shadowfax
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                    J
                    Janardan Pharma
                    Mar 9, 2022
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                    Address: Dev drugs i pvt ltd,near navoday chowk

                    I have purchase samsang j7 prime mobile cover, but i recived other brand mobile cover.pleae return my mobile cover.and refund my money in my account.
                    from
                    j p shukla
                    Dev drugs india pvt ltd
                    plot no-70, sector-5 SIDCUL, Haridwar uttrakhand
                    Shadowfax customer support has been notified about the posted complaint.
                    View replies
                    Dear Janardan,

                    Greetings from Shadowfax!

                    Shadowfax is a last-mile logistics company and does not sell any product. Please contact the seller for the return process.

                    Regards,
                    Team Shadowfax
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                      M
                      md younus786
                      Mar 9, 2022
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                      Wrong penalty / fine imposed

                      Hi,
                      This is Mohammed Younus from Hyderabad.
                      I'm one of your delivery partner.
                      my ID is 1743911.

                      I want to share you some details that I have received an order on Wednesday i.e., on 2nd March 2022.

                      But when I received the order I have rushed to the restaurant to picked it up
                      But unfortunately my phone felt down and my phones half screen got crashed.
                      I'm unable to operate my...
                      +4 photos
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                      B
                      Bmsolanki
                      from Morbi, Gujarat
                      Mar 9, 2022
                      Resolved
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                      Resolved

                      Address: Sangold senetry were ghuntu road morbi

                      Products missing
                      Apr 9, 2022
                      Complaint marked as Resolved 
                      Shadowfax customer support has been notified about the posted complaint.
                      Verified Support
                      Mar 09, 2022
                      Shadowfax Customer Care's response                       Dear Customer,

                      Greetings from Shadowfax!

                      We'd like to inform you that our team is looking into this with the highest priority and will update you regarding the same at the earliest. 

                      Regards,
                      Team Shadowfax
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                        N
                        Naman Panchal
                        Mar 9, 2022
                        Resolved
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                        Resolved

                        I have requested for a return of a product from Decathlon that got initiated on 26/02/2022 and Shadowfax courier partner picked it up from the address provided on 27/06/2022. For a week there was no update regarding the same it was showing that customer is not reachable on their tracking portal. When I complained about this. Delivery executive marked that the Quality Check is failed. My question is that is the product failed quality check why did he picked it up and marked it QC failed after a week. He's not talking well and when asked to return the package he says he can't return and says talk to the company. THIS IS CLEARLY A FRAUD GOING ON. Please do the needful asap. I also have his name, phone number and call regarding ready if needed!!!

                        Here are the order details-
                        Decathlon Order ID- [protected]
                        AWB Number R[protected]DCN
                        Courier partner Shadowfax
                        Apr 9, 2022
                        Complaint marked as Resolved 
                        Shadowfax customer support has been notified about the posted complaint.
                        Verified Support
                        Mar 09, 2022
                        Shadowfax Customer Care's response                         Dear Naman,

                        Greetings from Shadowfax!

                        We'd like to inform you that our team is looking into this with the highest priority and will update you regarding the same at the earliest. 

                        Regards,
                        Team Shadowfax
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                          A
                          Angad Gulati
                          Mar 8, 2022
                          Resolved
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                          Resolved

                          Website: Meesho

                          Hi I'm udi jeans...I have received 2 wrong returns from your company of my orders which I saled via meesho...pls pick them up as it is a headache for me
                          +2 photos
                          Apr 13, 2022
                          Complaint marked as Resolved 
                          Shadowfax customer support has been notified about the posted complaint.
                          Verified Support
                          Mar 09, 2022
                          Shadowfax Customer Care's response                           Dear Angad,

                          Greetings from Shadowfax!

                          We regret the inconvenience caused to you. Please write to us at [protected]@shadowfax.in with the AWB id to assist you in a better way.

                          Regards,

                          Team Shadowfax
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                            K
                            Khail Atlee
                            Mar 8, 2022
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                            Address: No 20/1 mangamallane sevenwells Chennai 560032

                            Dear team,

                            On[protected] Late night order Order I'd[protected] Restaurant has been closed and i had received order restaurant manager at there said we are closed kindly cancel and the order then i raised a ticket on shadowfax app they cancelled my order now today when I going to book my slot I saw my ID has been suspended even i didn't picked up the order how could I MDND and saying I am fraud ... Which kind of fraud i did .. i have screenshots which i rasied a tickets also ... Kindly release my ID now ...
                            Shadowfax customer support has been notified about the posted complaint.
                            View replies
                            Dear Khali,

                            Greetings from Shadowfax!

                            We are sorry about your experience. Please share your rider ID/registered mobile number and screenshot of your chat support page with us at [protected]@shadowfax.in to escalate the matter on priority and help you.

                            Regards,
                            Team Shadowfax
                            Reply
                            Khail Atlee's [Complaint's author] reply, Mar 16, 2022
                            NOT GETTING ANY UPDATE AND TEAM HAS CHARGED ME AS A PENALTY I REQUESTED TO INVESTIGATE THIS ORDER ID 144342770 at 8th March 2022
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                              B
                              Baruah Shobhashree Baishya
                              Mar 8, 2022
                              Resolved
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                              Resolved

                              Address: Guwahati

                              My products are out for pickup since last 2 weeks but shadowfax delivery agent didn't made attempts nor has tried to contact me but has marked it failed, please contact me, region: Guwahati, chandan Nagar, ghooramara
                              Apr 8, 2022
                              Complaint marked as Resolved 
                              Shadowfax customer support has been notified about the posted complaint.
                              Verified Support
                              Mar 08, 2022
                              Shadowfax Customer Care's response                               Hi Shobhashree,

                              This shouldn't be happening. We'd like to take a closer look at your concern. Please share your AWB number for us(via [protected]@shadowfax.in) to assist you better and resolve your issue on priority.

                              Regards
                              Team Shadowfax
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                                S
                                Shrinkhala sharma
                                Mar 8, 2022
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                                Address: B-1/114

                                I ordered a jeans I got a very different product I want a refund the delivery guy convinced me to Pay for it
                                Shadowfax customer support has been notified about the posted complaint.
                                View replies
                                Dear Shrinkhala,

                                Greetings from Shadowfax!

                                We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                                Regards,
                                Team Shadowfax
                                Reply
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                                  R
                                  Ramya Sri Adepu
                                  Mar 8, 2022
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                                  I have been calling since an hour no body is responding to me ...
                                  They have provided the seller contact even the seller is also no responding to me..
                                  Shadowfax customer support has been notified about the posted complaint.
                                  View replies
                                  Hi Ramya,

                                  We regret the inconvenience caused. Please reach out to us via [protected]@shadowfax.in along with your concern in detail so that we can look into this for you.

                                  Regards
                                  Team Shadowfax
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                                    P
                                    poojapravalika2310
                                    Mar 7, 2022
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                                    Address: Hyderabad shadowfax

                                    Delivery boy collected 100 rs extra actual price is 242 only he argued vth me and took 100 extra
                                    Shadowfax customer support has been notified about the posted complaint.
                                    View replies
                                    Dear Pooja,

                                    Greetings from Shadowfax!

                                    We have asked you on mail to share your AWB number with us so we can escalate to our internal team and assist you better.

                                    Regards,
                                    Team Shadowfax
                                    Reply
                                    poojapravalika2310's [Complaint's author] reply, Mar 8, 2022
                                    Sent
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