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Shadowfax Complaints & Reviews

shadowfax.in
1.8
Updated: Oct 26, 2025
Complaints 1452
Resolved
436
Unresolved
1016
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Shadowfax reviews & complaints page 31

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K
Khail Atlee
Mar 8, 2022
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Address: No 20/1 mangamallane sevenwells Chennai 560032

Dear team,

On[protected] Late night order Order I'd[protected] Restaurant has been closed and i had received order restaurant manager at there said we are closed kindly cancel and the order then i raised a ticket on shadowfax app they cancelled my order now today when I going to book my slot I saw my ID has been suspended even i didn't picked up the order how could I MDND and saying I am fraud ... Which kind of fraud i did .. i have screenshots which i rasied a tickets also ... Kindly release my ID now ...
Shadowfax customer support has been notified about the posted complaint.
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Dear Khali,

Greetings from Shadowfax!

We are sorry about your experience. Please share your rider ID/registered mobile number and screenshot of your chat support page with us at [protected]@shadowfax.in to escalate the matter on priority and help you.

Regards,
Team Shadowfax
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Khail Atlee's [Complaint's author] reply, Mar 16, 2022
NOT GETTING ANY UPDATE AND TEAM HAS CHARGED ME AS A PENALTY I REQUESTED TO INVESTIGATE THIS ORDER ID 144342770 at 8th March 2022
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    B
    Baruah Shobhashree Baishya
    Mar 8, 2022
    Resolved
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    Resolved

    Address: Guwahati

    My products are out for pickup since last 2 weeks but shadowfax delivery agent didn't made attempts nor has tried to contact me but has marked it failed, please contact me, region: Guwahati, chandan Nagar, ghooramara
    Apr 8, 2022
    Complaint marked as Resolved 
    Shadowfax customer support has been notified about the posted complaint.
    Verified Support
    Mar 08, 2022
    Shadowfax Customer Care's response     Hi Shobhashree,

    This shouldn't be happening. We'd like to take a closer look at your concern. Please share your AWB number for us(via [protected]@shadowfax.in) to assist you better and resolve your issue on priority.

    Regards
    Team Shadowfax
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      S
      Shrinkhala sharma
      Mar 8, 2022
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      Address: B-1/114

      I ordered a jeans I got a very different product I want a refund the delivery guy convinced me to Pay for it
      Shadowfax customer support has been notified about the posted complaint.
      View replies
      Dear Shrinkhala,

      Greetings from Shadowfax!

      We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

      Regards,
      Team Shadowfax
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        R
        Ramya Sri Adepu
        Mar 8, 2022
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        I have been calling since an hour no body is responding to me ...
        They have provided the seller contact even the seller is also no responding to me..
        Shadowfax customer support has been notified about the posted complaint.
        View replies
        Hi Ramya,

        We regret the inconvenience caused. Please reach out to us via [protected]@shadowfax.in along with your concern in detail so that we can look into this for you.

        Regards
        Team Shadowfax
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          P
          poojapravalika2310
          Mar 7, 2022
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          Address: Hyderabad shadowfax

          Delivery boy collected 100 rs extra actual price is 242 only he argued vth me and took 100 extra
          Shadowfax customer support has been notified about the posted complaint.
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          Dear Pooja,

          Greetings from Shadowfax!

          We have asked you on mail to share your AWB number with us so we can escalate to our internal team and assist you better.

          Regards,
          Team Shadowfax
          Reply
          poojapravalika2310's [Complaint's author] reply, Mar 8, 2022
          Sent
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            S
            SURAJ PRAKASH CHHIPA
            Mar 7, 2022
            Resolved
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            Resolved

            Address: 63/11, Pratap Nagar Sanganer Jaipur

            My Meesho parcel not picked up from 3 day,
            Apr 8, 2022
            Complaint marked as Resolved 
            Shadowfax customer support has been notified about the posted complaint.
            Verified Support
            Mar 08, 2022
            Shadowfax Customer Care's response             Hi Suraj,

            This shouldn't be happening. We'd like to take a closer look at your concern. Please share your AWB number for us(via [protected]@shadowfax.in) to assist you better and resolve your issue on priority.

            Regards
            Team Shadowfax
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              J
              jay singh kawchha
              Mar 7, 2022
              Resolved
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              Resolved

              Address: 301 BLOCK 19 SECTOR 27 NAYA RAIPUR 492015 , CG

              Recently i make a order from meesho order #[protected], jai singh, this product is delivered by shadowfax on 28 feb 22 order id sf[protected]fpl, i make online payment of 1773 by phonepe . In my meeso app status show order is cancelled but the order is delivered to me, so update tracking status, so i am able to return the product . If you not able to update the delivered status then refund my money
              +3 photos
              Apr 9, 2022
              Complaint marked as Resolved 
              Shadowfax customer support has been notified about the posted complaint.
              Verified Support
              Mar 08, 2022
              Shadowfax Customer Care's response               Dear Jay,

              Greetings from Shadowfax!

              We regret the inconvenience caused to you. We have forwarded your concern to our team and will get back to you with an update at the earliest. Please bear with us.

              Regards,

              Team Shadowfax
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                S
                Sonia32
                Mar 7, 2022
                Resolved
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                Resolved

                Pickup hua h but company Wale Maan nai rahe or meesho m return b nai kiya, pickup karke cancel kar diya gaya h
                Apr 8, 2022
                Complaint marked as Resolved 
                Shadowfax customer support has been notified about the posted complaint.
                Mar 07, 2022
                Updated by Sonia32                 Pickup hua h but pickup cancel show ho Raha hai
                Mar 07, 2022
                Updated by Sonia32                 Pickup karke cancel kar diya

                Verified Support
                Mar 07, 2022
                Shadowfax Customer Care's response                 Hi Sonia,

                We regret the inconvenience caused and would like to take a closer look at your concern. Please reach out to us via [protected]@shadowfax.in along with your AWB number so that we can have this checked with our team.

                Regards
                Team Shadowfax
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                  L
                  Lakshay Soin
                  from Delhi, Delhi
                  Mar 6, 2022
                  Resolved
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                  Resolved

                  Address: Rithala, Delhi

                  I have return request no.is "R[protected]FPL".On 4th March 2022 around 12:30 pickup executive call me one time to confirm my pickup location. The call got disconnected due to network issue. They put my return parcel on Hold and give reason to company that the customer want refund first. This will show when I track my return status. Please give solution ASAP.
                  Apr 11, 2022
                  Complaint marked as Resolved 
                  Shadowfax customer support has been notified about the posted complaint.
                  Verified Support
                  Mar 07, 2022
                  Shadowfax Customer Care's response                   Dear Lakshay,

                  Greetings from Shadowfax!

                  We regret the inconvenience caused. We have escalated your issue to our team and shall get this sorted at the earliest. Please allow us some time.

                  Regards,
                  Team Shadowfax
                  Verified Support
                  Mar 11, 2022
                  Shadowfax Customer Care's response                   Dear Lakshay,

                  Greetings from Shadowfax!

                  As per the update received from our team, your shipment has been picked up successfully. Do let us know if we can help you in any other way.

                  If you're satisfied with the team's effort or have feedback to share, please visit http://bit.ly/3imqzz0 and http://bit.ly/3xfn2Xi to rate our performance.

                  Regards,
                  Team Shadowfax
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                    R
                    ROKRIS
                    Mar 5, 2022
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                    I have not received my salary yet more orders are not coming, I have placed 50 orders while.
                    Shadowfax customer support has been notified about the posted complaint.
                    View replies
                    Dear Partner,

                    Greetings from Shadowfax!

                    This certainly isn't what we want you to experience. Please feel free to approach our helpline under the help section of our app for resolution.

                    Regards,
                    Team Shadowfax
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                      R
                      Rajesh Kumar Ramadasan
                      Mar 5, 2022
                      Resolved
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                      Resolved

                      Delivery boy asking petrol money for delivering the product

                      I have ordered product from meesho. Delivery boy from shadowfax cancelled the order and asking petrol money for deliverying product. What kind of service is this? Won't u give petrol allowance to your employees. Don't you train delivery boys how to speak with customers....
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                      R
                      RadheKrishna Collection
                      Mar 5, 2022
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                      Address: A-24, Gaytri nagar, sodala, ajmer road, Jaipur Rajasthan

                      Haven't parcel received yet
                      Please deliver my parcel
                      Shadowfax customer support has been notified about the posted complaint.
                      View replies
                      Hi there,

                      This shouldn't be happening. Please reach out to us via [protected]@shadowfax.in along with your AWB number so that we can look into this for you.

                      Regards
                      Team Shadowfax
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                        H
                        Harish Kumar Hirani
                        Mar 5, 2022
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                        AWB - R[protected]FPL

                        I didn't get my parcel yet.
                        Please let me know this.

                        Regards
                        Harish
                        [protected]
                        Shadowfax customer support has been notified about the posted complaint.
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                          N
                          nitin sindhu
                          Mar 4, 2022
                          Resolved
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                          Resolved

                          Address: Hotel S.k park Blu murthal sonipat

                          Your delivery service very delay
                          I'm not happy ur service
                          Apr 13, 2022
                          Complaint marked as Resolved 
                          Shadowfax customer support has been notified about the posted complaint.
                          Mar 04, 2022
                          Updated by nitin sindhu                           Service very ver byy poor

                          Verified Support
                          Mar 05, 2022
                          Shadowfax Customer Care's response                           Hi Nitin, we regret the inconvenience caused to you. We have forwarded your concern to our team and will get back to you with an update at the earliest. Please bear with us.
                          Verified Support
                          Mar 13, 2022
                          Shadowfax Customer Care's response                           Dear Nitin,

                          Greetings from Shadowfax!

                          As per the update received from our team, your shipment has been delivered successfully. Do let us know if we can help you in any other way.

                          Regards,
                          Team Shadowfax
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                            #
                            #$@chin
                            Mar 4, 2022
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                            Sir I returned product(bio oil) on 26 Feb 22 at 1245hrs but status not updated.I need pickup slip so that I can claim my refund.
                            plz do the needful as early as possible.

                            Thanks & regards
                            Sachin
                            Shadowfax customer support has been notified about the posted complaint.
                            Mar 09, 2022
                            Updated by #$@chin                             After so many days no action has been taken by shadowfax & meesho.I hope meesho will look into the matter seriously.
                            plz take imdt action to resolve the issue.
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                              V
                              Vix33
                              Mar 4, 2022
                              Resolved
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                              Resolved

                              Shadow fax has scheduled pick up of a return item bought on AJIO and is yet to contact me however they have been putting me messages of these false attempts. AJIO Order AWB R[protected]AJI. Not able to reach your guy at[protected] PIN 3478. It’s always busy for past hour or so. Multiple attempts to reach this guy failed. Please arrange pick up and stop putting messages of false attempts. NO ONE ATTEMPTED TO PICK UP TILL NOW.
                              Apr 13, 2022
                              Complaint marked as Resolved 
                              Shadowfax customer support has been notified about the posted complaint.
                              Verified Support
                              Mar 05, 2022
                              Shadowfax Customer Care's response                               Hi there,

                              This shouldn't be happening. We'd like to take a closer look at your concern. We have escalated this matter to our internal team and shall get this resolved at the earliest.

                              Regards
                              Team Shadowfax
                              Verified Support
                              Mar 13, 2022
                              Shadowfax Customer Care's response                               Dear Customer,

                              Greetings from Shadowfax!

                              As per the update received from our team, your shipment has been picked up successfully. Do let us know if we can help you in any other way.

                              If you're satisfied with the team's effort or have feedback to share, please visit http://bit.ly/3imqzz0 and http://bit.ly/3xfn2Xi to rate our performance.

                              Regards,
                              Team Shadowfax
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                                V
                                Vrushali302
                                from Malegaon, Maharashtra
                                Mar 4, 2022
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                                Address: Gayatri nagar malegaon camp malegaon nashik

                                Hi I'm Vrushali lives in malegaon of district nashik. I got my product delivered on 12th Feb due to fit issues I raised the return on the same day. And returned my product on 13th Feb. But delivery boy named mangesh pawar haven't updated it and I didn't get message of the same and didn't get the pickup slip too. And when I called him he asked me to raise the return request again but my return window has been closed. Even after returning the product on time I didn't get my refund so please look after it and make the pick up slip available for me.
                                Shadowfax customer support has been notified about the posted complaint.
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                                  P
                                  Preethika Rudrapogu
                                  from GUNTUR, Andhra Pradesh
                                  Mar 4, 2022
                                  Resolved
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                                  Resolved

                                  Address: D.no: 22-19-1331, St Anns school backside, Amaravati road, guntur

                                  I placed an order in Flipkart and this is the order number SF84872362FLP.
                                  It is to be delivered at 2 March. As I am not available that day, i asked them to deliver next day but without my permission they cancelled the order.
                                  I already paid through contact less delivery of amount 500.
                                  Apr 11, 2022
                                  Complaint marked as Resolved 
                                  Shadowfax customer support has been notified about the posted complaint.
                                  Verified Support
                                  Mar 05, 2022
                                  Shadowfax Customer Care's response                                   Hi Preethika, we regret the inconvenience caused to you. We have forwarded your concern to our team and will get back to you with an update at the earliest. Please bear with us.
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                                    S
                                    Shivani sharma meesho
                                    from Ghaziabad, Uttar Pradesh
                                    Mar 3, 2022
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                                    Address: 32,PANCHWATI EXT,NEAR THAPAR PLAZA,G.T.ROAD,GHAZIABAD

                                    When a delivery boy call me I just getting late for 5 minutes due to stuck in exam of my daughter... As a result he just use abusing language and cancel my order to his own.. It was disgusting and I want that boy to jail... And you don't take any action, I will go legal action towards the company...
                                    +1 photos
                                    Shadowfax customer support has been notified about the posted complaint.
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                                      R
                                      RamyaVenkidupathy
                                      Mar 3, 2022
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                                      I have a return pickup from clovia, but this pick up agent from shadowfax, didn't give a call for pick up and it is more than 10 days now. Sever is very poor, this is AWB: R[protected]CL, atleast do the neeful now
                                      Shadowfax customer support has been notified about the posted complaint.
                                      View replies
                                      Hi Ramya, we regret the hassle you have undergone. Please write to us at [protected]@shadowfax.in stating your concern in detail along with the AWB id to assist you in a better way.
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