Submit a Complaint
Claimed

Shadowfax Complaints & Reviews

shadowfax.in
1.8
Updated: Nov 28, 2025
Complaints 1467
Resolved
438
Unresolved
1029
So far, so good. Shadowfax is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Shadowfax will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to Shadowfax

Having problems with Shadowfax?

File a complaint and get it resolved by Shadowfax customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Postal & Delivery Services
Shadowfax

Shadowfax reviews & complaints page 32

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
SURAJ PRAKASH CHHIPA
Mar 7, 2022
Resolved
Report
Copy
Resolved

Address: 63/11, Pratap Nagar Sanganer Jaipur

My Meesho parcel not picked up from 3 day,
Apr 8, 2022
Complaint marked as Resolved 
Shadowfax customer support has been notified about the posted complaint.
Verified Support
Mar 08, 2022
Shadowfax Customer Care's response Hi Suraj,

This shouldn't be happening. We'd like to take a closer look at your concern. Please share your AWB number for us(via [protected]@shadowfax.in) to assist you better and resolve your issue on priority.

Regards
Team Shadowfax
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    J
    jay singh kawchha
    Mar 7, 2022
    Resolved
    Report
    Copy
    Resolved

    Address: 301 BLOCK 19 SECTOR 27 NAYA RAIPUR 492015 , CG

    Recently i make a order from meesho order #[protected], jai singh, this product is delivered by shadowfax on 28 feb 22 order id sf[protected]fpl, i make online payment of 1773 by phonepe . In my meeso app status show order is cancelled but the order is delivered to me, so update tracking status, so i am able to return the product . If you not able to update the delivered status then refund my money
    +3 photos
    Apr 9, 2022
    Complaint marked as Resolved 
    Shadowfax customer support has been notified about the posted complaint.
    Verified Support
    Mar 08, 2022
    Shadowfax Customer Care's response     Dear Jay,

    Greetings from Shadowfax!

    We regret the inconvenience caused to you. We have forwarded your concern to our team and will get back to you with an update at the earliest. Please bear with us.

    Regards,

    Team Shadowfax
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      S
      Sonia32
      Mar 7, 2022
      Resolved
      Report
      Copy
      Resolved

      Pickup hua h but company Wale Maan nai rahe or meesho m return b nai kiya, pickup karke cancel kar diya gaya h
      Apr 8, 2022
      Complaint marked as Resolved 
      Shadowfax customer support has been notified about the posted complaint.
      Mar 07, 2022
      Updated by Sonia32       Pickup hua h but pickup cancel show ho Raha hai
      Mar 07, 2022
      Updated by Sonia32       Pickup karke cancel kar diya

      Verified Support
      Mar 07, 2022
      Shadowfax Customer Care's response       Hi Sonia,

      We regret the inconvenience caused and would like to take a closer look at your concern. Please reach out to us via [protected]@shadowfax.in along with your AWB number so that we can have this checked with our team.

      Regards
      Team Shadowfax
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        L
        Lakshay Soin
        from Delhi, Delhi
        Mar 6, 2022
        Resolved
        Report
        Copy
        Resolved

        Address: Rithala, Delhi

        I have return request no.is "R[protected]FPL".On 4th March 2022 around 12:30 pickup executive call me one time to confirm my pickup location. The call got disconnected due to network issue. They put my return parcel on Hold and give reason to company that the customer want refund first. This will show when I track my return status. Please give solution ASAP.
        Apr 11, 2022
        Complaint marked as Resolved 
        Shadowfax customer support has been notified about the posted complaint.
        Verified Support
        Mar 07, 2022
        Shadowfax Customer Care's response         Dear Lakshay,

        Greetings from Shadowfax!

        We regret the inconvenience caused. We have escalated your issue to our team and shall get this sorted at the earliest. Please allow us some time.

        Regards,
        Team Shadowfax
        Verified Support
        Mar 11, 2022
        Shadowfax Customer Care's response         Dear Lakshay,

        Greetings from Shadowfax!

        As per the update received from our team, your shipment has been picked up successfully. Do let us know if we can help you in any other way.

        If you're satisfied with the team's effort or have feedback to share, please visit http://bit.ly/3imqzz0 and http://bit.ly/3xfn2Xi to rate our performance.

        Regards,
        Team Shadowfax
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          R
          ROKRIS
          Mar 5, 2022
          Report
          Copy

          I have not received my salary yet more orders are not coming, I have placed 50 orders while.
          Shadowfax customer support has been notified about the posted complaint.
          View replies
          Dear Partner,

          Greetings from Shadowfax!

          This certainly isn't what we want you to experience. Please feel free to approach our helpline under the help section of our app for resolution.

          Regards,
          Team Shadowfax
          Reply
          Helpful
          Found this helpful?
          1 Comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            R
            Rajesh Kumar Ramadasan
            Mar 5, 2022
            Resolved
            Report
            Copy
            Resolved

            Delivery boy asking petrol money for delivering the product

            I have ordered product from meesho. Delivery boy from shadowfax cancelled the order and asking petrol money for deliverying product. What kind of service is this? Won't u give petrol allowance to your employees. Don't you train delivery boys how to speak with customers....
            Helpful
            1 other people found this review helpful
            1 found this helpful
            Write a comment
            Report
            Copy
            R
            RadheKrishna Collection
            Mar 5, 2022
            Report
            Copy

            Address: A-24, Gaytri nagar, sodala, ajmer road, Jaipur Rajasthan

            Haven't parcel received yet
            Please deliver my parcel
            Shadowfax customer support has been notified about the posted complaint.
            View replies
            Hi there,

            This shouldn't be happening. Please reach out to us via [protected]@shadowfax.in along with your AWB number so that we can look into this for you.

            Regards
            Team Shadowfax
            Reply
            Helpful
            Found this helpful?
            1 Comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              H
              Harish Kumar Hirani
              Mar 5, 2022
              Report
              Copy

              AWB - R[protected]FPL

              I didn't get my parcel yet.
              Please let me know this.

              Regards
              Harish
              [protected]
              Shadowfax customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                N
                nitin sindhu
                Mar 4, 2022
                Resolved
                Report
                Copy
                Resolved

                Address: Hotel S.k park Blu murthal sonipat

                Your delivery service very delay
                I'm not happy ur service
                Apr 13, 2022
                Complaint marked as Resolved 
                Shadowfax customer support has been notified about the posted complaint.
                Mar 04, 2022
                Updated by nitin sindhu                 Service very ver byy poor

                Verified Support
                Mar 05, 2022
                Shadowfax Customer Care's response                 Hi Nitin, we regret the inconvenience caused to you. We have forwarded your concern to our team and will get back to you with an update at the earliest. Please bear with us.
                Verified Support
                Mar 13, 2022
                Shadowfax Customer Care's response                 Dear Nitin,

                Greetings from Shadowfax!

                As per the update received from our team, your shipment has been delivered successfully. Do let us know if we can help you in any other way.

                Regards,
                Team Shadowfax
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  #
                  #$@chin
                  Mar 4, 2022
                  Report
                  Copy

                  Sir I returned product(bio oil) on 26 Feb 22 at 1245hrs but status not updated.I need pickup slip so that I can claim my refund.
                  plz do the needful as early as possible.

                  Thanks & regards
                  Sachin
                  Shadowfax customer support has been notified about the posted complaint.
                  Mar 09, 2022
                  Updated by #$@chin                   After so many days no action has been taken by shadowfax & meesho.I hope meesho will look into the matter seriously.
                  plz take imdt action to resolve the issue.
                  Helpful
                  1 other people found this review helpful
                  1 found this helpful
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    V
                    Vix33
                    Mar 4, 2022
                    Resolved
                    Report
                    Copy
                    Resolved

                    Shadow fax has scheduled pick up of a return item bought on AJIO and is yet to contact me however they have been putting me messages of these false attempts. AJIO Order AWB R[protected]AJI. Not able to reach your guy at[protected] PIN 3478. It’s always busy for past hour or so. Multiple attempts to reach this guy failed. Please arrange pick up and stop putting messages of false attempts. NO ONE ATTEMPTED TO PICK UP TILL NOW.
                    Apr 13, 2022
                    Complaint marked as Resolved 
                    Shadowfax customer support has been notified about the posted complaint.
                    Verified Support
                    Mar 05, 2022
                    Shadowfax Customer Care's response                     Hi there,

                    This shouldn't be happening. We'd like to take a closer look at your concern. We have escalated this matter to our internal team and shall get this resolved at the earliest.

                    Regards
                    Team Shadowfax
                    Verified Support
                    Mar 13, 2022
                    Shadowfax Customer Care's response                     Dear Customer,

                    Greetings from Shadowfax!

                    As per the update received from our team, your shipment has been picked up successfully. Do let us know if we can help you in any other way.

                    If you're satisfied with the team's effort or have feedback to share, please visit http://bit.ly/3imqzz0 and http://bit.ly/3xfn2Xi to rate our performance.

                    Regards,
                    Team Shadowfax
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      V
                      Vrushali302
                      from Malegaon, Maharashtra
                      Mar 4, 2022
                      Report
                      Copy

                      Address: Gayatri nagar malegaon camp malegaon nashik

                      Hi I'm Vrushali lives in malegaon of district nashik. I got my product delivered on 12th Feb due to fit issues I raised the return on the same day. And returned my product on 13th Feb. But delivery boy named mangesh pawar haven't updated it and I didn't get message of the same and didn't get the pickup slip too. And when I called him he asked me to raise the return request again but my return window has been closed. Even after returning the product on time I didn't get my refund so please look after it and make the pick up slip available for me.
                      Shadowfax customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        P
                        Preethika Rudrapogu
                        from GUNTUR, Andhra Pradesh
                        Mar 4, 2022
                        Resolved
                        Report
                        Copy
                        Resolved

                        Address: D.no: 22-19-1331, St Anns school backside, Amaravati road, guntur

                        I placed an order in Flipkart and this is the order number SF84872362FLP.
                        It is to be delivered at 2 March. As I am not available that day, i asked them to deliver next day but without my permission they cancelled the order.
                        I already paid through contact less delivery of amount 500.
                        Apr 11, 2022
                        Complaint marked as Resolved 
                        Shadowfax customer support has been notified about the posted complaint.
                        Verified Support
                        Mar 05, 2022
                        Shadowfax Customer Care's response                         Hi Preethika, we regret the inconvenience caused to you. We have forwarded your concern to our team and will get back to you with an update at the earliest. Please bear with us.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          S
                          Shivani sharma meesho
                          from Ghaziabad, Uttar Pradesh
                          Mar 3, 2022
                          Report
                          Copy

                          Address: 32,PANCHWATI EXT,NEAR THAPAR PLAZA,G.T.ROAD,GHAZIABAD

                          When a delivery boy call me I just getting late for 5 minutes due to stuck in exam of my daughter... As a result he just use abusing language and cancel my order to his own.. It was disgusting and I want that boy to jail... And you don't take any action, I will go legal action towards the company...
                          +1 photos
                          Shadowfax customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            R
                            RamyaVenkidupathy
                            Mar 3, 2022
                            Report
                            Copy

                            I have a return pickup from clovia, but this pick up agent from shadowfax, didn't give a call for pick up and it is more than 10 days now. Sever is very poor, this is AWB: R[protected]CL, atleast do the neeful now
                            Shadowfax customer support has been notified about the posted complaint.
                            View replies
                            Hi Ramya, we regret the hassle you have undergone. Please write to us at [protected]@shadowfax.in stating your concern in detail along with the AWB id to assist you in a better way.
                            Reply
                            Helpful
                            Found this helpful?
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              R
                              Riddhi Pritesh Soni
                              Mar 3, 2022
                              Resolved
                              Report
                              Copy
                              Resolved

                              I m complaining about delay delivery date.

                              Address: Holichakla, Vaso

                              Courier reached near by me. And I have received msg to Shadowfax rider [protected] will deliver your Mahalaxmi order AWB SF[protected]FPL today. Attempt code 7621 Visit https://tracker.shadowfax.in.but still not received courier.this msg received on date 2/3/2022...
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy
                              A
                              Ankeeta Patel
                              Mar 2, 2022
                              Report
                              Copy

                              Product not received and status updated as delivered. show me proof
                              order id SF[protected]FPL
                              Shadowfax customer support has been notified about the posted complaint.
                              View replies
                              Hi Ankeeta,

                              We'd like to take a closer look at your concern. Kindly reach out to us via [protected]@shadowfax.in along with your AWB number so that we can have this checked.

                              Regards
                              Team Shadowfax
                              Reply
                              Helpful
                              Found this helpful?
                              1 Comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                U
                                Ujjwala BT
                                from Bengaluru, Karnataka
                                Mar 1, 2022
                                Report
                                Copy

                                Team,

                                We had ordered product (saree) from facebook. However, a wrong product has been delivered. Also, quality is bad. Cloth material is so thin and does not match display pic..

                                We are terrible disappointed. We don't want this product and arrange for return and refund at the earliest.

                                Not sure, if this is a trust worthy site. Business will not grow if you are not genuine.

                                Do the needful.
                                See attached images for what we ordered and what we received.
                                +3 photos
                                Shadowfax customer support has been notified about the posted complaint.
                                Mar 01, 2022
                                Updated by Ujjwala BT                                 Shadowfax are cheaters

                                View replies
                                Hi Ujjwala,

                                This shouldn't be happening. We'd like to take a closer look at your concern. We have escalated this matter to our internal team and shall get this resolved at the earliest.

                                Regards
                                Team Shadowfax
                                Reply
                                Helpful
                                Found this helpful?
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  S
                                  Soumo Bhattacharya
                                  Feb 28, 2022
                                  Report
                                  Copy

                                  Address: Kakurgachi, Kolkata

                                  Sir, Main ek Food delivery boy huun Mera id 684462 ye hai, mere pass 26th February ko ek call aya tha ki main Shadow fax ka TL hoon aur ek OTP apke pass giya hai woo mujhea avi dijiye aur apka app delete kar dijiye aur main jabtak na bolu app mat kholeyea aur koi order regarding call ayegato mujhse conference pe bat karwa dijiyeaga maine jaise TL bola tha usi tarah kiya tha our avi Monday ko mere pass ek sms aya ke apka id terminate ho giya fir maine app download kar ke dekha mere id main penalty show kar raha hai RS 870/- ka aur id block ho gaya hai please sir ye totally mere sath fraud hua hai please sir check Karke ye problem ka solution nikaliyea .
                                  Shadowfax customer support has been notified about the posted complaint.
                                  View replies
                                  Hi Soumo,

                                  This shouldn't be happening. We'd like to take a closer look at your concern. Please be assured that we have escalated this matter to our internal team for further investigation.

                                  Regards
                                  Team Shadowfax
                                  Reply
                                  Helpful
                                  Found this helpful?
                                  1 Comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    S
                                    Samatoo
                                    Feb 28, 2022
                                    Report
                                    Copy

                                    Rider rudely behave ...
                                    Rider told me wait for 1 hr after 1 hr rider not come i was waiting in the market ...i am also the employee of kfc it not good .How r u ruuing the business ..
                                    So bad experience
                                    Shadowfax customer support has been notified about the posted complaint.
                                    View replies
                                    Rider not picked my return order
                                    Reply
                                    Hi there,

                                    This shouldn't be happening. We'd like to take a closer look at your concern. Please share your AWB number for us(via [protected]@shadowfax) to assist you better and resolve your issue on priority.

                                    Regards
                                    Team Shadowfax
                                    Reply
                                    Helpful
                                    Found this helpful?
                                    2 Comments
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit

                                      Related businesses

                                      Shiprocket
                                      1
                                      (482)
                                      Delhivery
                                      1
                                      (3846)
                                      Gati-KWE
                                      2.3
                                      (1036)