Shadowfax Complaints & Reviews

Hi,
This is Mohammed Younus from Hyderabad.
I'm one of your delivery partner.
my ID is 1743911.

I want to share you some details that I have received an order on Wednesday i.e., on 2nd March 2022.

But when I received the order I have rushed to the restaurant to picked it up
But unfortunately my phone felt down and my phones half screen got crashed.
I'm unable to operate my...

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Address: Sangold senetry were ghuntu road morbi

Products missing

Apr 9, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Mar 09, 2022

Shadowfax Customer Care's response Dear Customer,

Greetings from Shadowfax!

We'd like to inform you that our team is looking into this with the highest priority and will update you regarding the same at the earliest.

Regards,
Team Shadowfax

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I have requested for a return of a product from Decathlon that got initiated on 26/02/2022 and Shadowfax courier partner picked it up from the address provided on 27/06/2022. For a week there was no update regarding the same it was showing that customer is not reachable on their tracking portal. When I complained about this. Delivery executive marked that the Quality Check is failed. My question is that is the product failed quality check why did he picked it up and marked it QC failed after a week. He's not talking well and when asked to return the package he says he can't return and says talk to the company. THIS IS CLEARLY A FRAUD GOING ON. Please do the needful asap. I also have his name, phone number and call regarding ready if needed!!!

Here are the order details-
Decathlon Order ID- [protected]
AWB Number R[protected]DCN
Courier partner Shadowfax

Apr 9, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Mar 09, 2022

Shadowfax Customer Care's response Dear Naman,

Greetings from Shadowfax!

We'd like to inform you that our team is looking into this with the highest priority and will update you regarding the same at the earliest.

Regards,
Team Shadowfax

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Website: Meesho

Hi I'm udi jeans...I have received 2 wrong returns from your company of my orders which I saled via meesho...pls pick them up as it is a headache for me

Apr 13, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Mar 09, 2022

Shadowfax Customer Care's response Dear Angad,

Greetings from Shadowfax!

We regret the inconvenience caused to you. Please write to us at [protected]@shadowfax.in with the AWB id to assist you in a better way.

Regards,

Team Shadowfax

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Address: No 20/1 mangamallane sevenwells Chennai 560032

Dear team,

On[protected] Late night order Order I'd[protected] Restaurant has been closed and i had received order restaurant manager at there said we are closed kindly cancel and the order then i raised a ticket on shadowfax app they cancelled my order now today when I going to book my slot I saw my ID has been suspended even i didn't picked up the order how could I MDND and saying I am fraud ... Which kind of fraud i did .. i have screenshots which i rasied a tickets also ... Kindly release my ID now ...

Shadowfax customer support has been notified about the posted complaint.

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Shadowfax Customer Care

Mar 9, 2022

Verified Support

Dear Khali,

Greetings from Shadowfax!

We are sorry about your experience. Please share your rider ID/registered mobile number and screenshot of your chat support page with us at [protected]@shadowfax.in to escalate the matter on priority and help you.

Regards,
Team Shadowfax

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Khail Atlee's [Complaint's author] reply, Mar 16, 2022

NOT GETTING ANY UPDATE AND TEAM HAS CHARGED ME AS A PENALTY I REQUESTED TO INVESTIGATE THIS ORDER ID 144342770 at 8th March 2022

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Address: Guwahati

My products are out for pickup since last 2 weeks but shadowfax delivery agent didn't made attempts nor has tried to contact me but has marked it failed, please contact me, region: Guwahati, chandan Nagar, ghooramara

Apr 8, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Mar 08, 2022

Shadowfax Customer Care's response Hi Shobhashree,

This shouldn't be happening. We'd like to take a closer look at your concern. Please share your AWB number for us(via [protected]@shadowfax.in) to assist you better and resolve your issue on priority.

Regards
Team Shadowfax

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Address: B-1/114

I ordered a jeans I got a very different product I want a refund the delivery guy convinced me to Pay for it

Shadowfax customer support has been notified about the posted complaint.

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Shadowfax Customer Care

Mar 8, 2022

Verified Support

Dear Shrinkhala,

Greetings from Shadowfax!

We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

Regards,
Team Shadowfax

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I have been calling since an hour no body is responding to me ...
They have provided the seller contact even the seller is also no responding to me..

Shadowfax customer support has been notified about the posted complaint.

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Shadowfax Customer Care

Mar 8, 2022

Verified Support

Hi Ramya,

We regret the inconvenience caused. Please reach out to us via [protected]@shadowfax.in along with your concern in detail so that we can look into this for you.

Regards
Team Shadowfax

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Address: Hyderabad shadowfax

Delivery boy collected 100 rs extra actual price is 242 only he argued vth me and took 100 extra

Shadowfax customer support has been notified about the posted complaint.

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Shadowfax Customer Care

Mar 8, 2022

Verified Support

Dear Pooja,

Greetings from Shadowfax!

We have asked you on mail to share your AWB number with us so we can escalate to our internal team and assist you better.

Regards,
Team Shadowfax

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poojapravalika2310's [Complaint's author] reply, Mar 8, 2022

Sent

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Address: 63/11, Pratap Nagar Sanganer Jaipur

My Meesho parcel not picked up from 3 day,

Apr 8, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Mar 08, 2022

Shadowfax Customer Care's response Hi Suraj,

This shouldn't be happening. We'd like to take a closer look at your concern. Please share your AWB number for us(via [protected]@shadowfax.in) to assist you better and resolve your issue on priority.

Regards
Team Shadowfax

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Address: 301 BLOCK 19 SECTOR 27 NAYA RAIPUR 492015 , CG

Recently i make a order from meesho order #[protected], jai singh, this product is delivered by shadowfax on 28 feb 22 order id sf[protected]fpl, i make online payment of 1773 by phonepe . In my meeso app status show order is cancelled but the order is delivered to me, so update tracking status, so i am able to return the product . If you not able to update the delivered status then refund my money

Apr 9, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Mar 08, 2022

Shadowfax Customer Care's response Dear Jay,

Greetings from Shadowfax!

We regret the inconvenience caused to you. We have forwarded your concern to our team and will get back to you with an update at the earliest. Please bear with us.

Regards,

Team Shadowfax

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Pickup hua h but company Wale Maan nai rahe or meesho m return b nai kiya, pickup karke cancel kar diya gaya h

Apr 8, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Mar 07, 2022

Updated by Sonia32 Pickup hua h but pickup cancel show ho Raha hai

Mar 07, 2022

Updated by Sonia32 Pickup karke cancel kar diya

Verified Support

Mar 07, 2022

Shadowfax Customer Care's response Hi Sonia,

We regret the inconvenience caused and would like to take a closer look at your concern. Please reach out to us via [protected]@shadowfax.in along with your AWB number so that we can have this checked with our team.

Regards
Team Shadowfax

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Address: Rithala, Delhi

I have return request no.is "R[protected]FPL".On 4th March 2022 around 12:30 pickup executive call me one time to confirm my pickup location. The call got disconnected due to network issue. They put my return parcel on Hold and give reason to company that the customer want refund first. This will show when I track my return status. Please give solution ASAP.

Apr 11, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Mar 07, 2022

Shadowfax Customer Care's response Dear Lakshay,

Greetings from Shadowfax!

We regret the inconvenience caused. We have escalated your issue to our team and shall get this sorted at the earliest. Please allow us some time.

Regards,
Team Shadowfax

Verified Support

Mar 11, 2022

Shadowfax Customer Care's response Dear Lakshay,

Greetings from Shadowfax!

As per the update received from our team, your shipment has been picked up successfully. Do let us know if we can help you in any other way.

If you're satisfied with the team's effort or have feedback to share, please visit http://bit.ly/3imqzz0 and http://bit.ly/3xfn2Xi to rate our performance.

Regards,
Team Shadowfax

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I have not received my salary yet more orders are not coming, I have placed 50 orders while.

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Shadowfax Customer Care

Mar 7, 2022

Verified Support

Dear Partner,

Greetings from Shadowfax!

This certainly isn't what we want you to experience. Please feel free to approach our helpline under the help section of our app for resolution.

Regards,
Team Shadowfax

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I have ordered product from meesho. Delivery boy from shadowfax cancelled the order and asking petrol money for deliverying product. What kind of service is this? Won't u give petrol allowance to your employees. Don't you train delivery boys how to speak with customers....

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Address: A-24, Gaytri nagar, sodala, ajmer road, Jaipur Rajasthan

Haven't parcel received yet
Please deliver my parcel

Shadowfax customer support has been notified about the posted complaint.

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Shadowfax Customer Care

Mar 5, 2022

Verified Support

Hi there,

This shouldn't be happening. Please reach out to us via [protected]@shadowfax.in along with your AWB number so that we can look into this for you.

Regards
Team Shadowfax

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AWB - R[protected]FPL

I didn't get my parcel yet.
Please let me know this.

Regards
Harish
[protected]

Shadowfax customer support has been notified about the posted complaint.

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Address: Hotel S.k park Blu murthal sonipat

Your delivery service very delay
I'm not happy ur service

Apr 13, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Mar 04, 2022

Updated by nitin sindhu Service very ver byy poor

Verified Support

Mar 05, 2022

Shadowfax Customer Care's response Hi Nitin, we regret the inconvenience caused to you. We have forwarded your concern to our team and will get back to you with an update at the earliest. Please bear with us.

Verified Support

Mar 13, 2022

Shadowfax Customer Care's response Dear Nitin,

Greetings from Shadowfax!

As per the update received from our team, your shipment has been delivered successfully. Do let us know if we can help you in any other way.

Regards,
Team Shadowfax

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Sir I returned product(bio oil) on 26 Feb 22 at 1245hrs but status not updated.I need pickup slip so that I can claim my refund.
plz do the needful as early as possible.

Thanks & regards
Sachin

Shadowfax customer support has been notified about the posted complaint.

Mar 09, 2022

Updated by #$@chin After so many days no action has been taken by shadowfax & meesho.I hope meesho will look into the matter seriously.
plz take imdt action to resolve the issue.

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Shadow fax has scheduled pick up of a return item bought on AJIO and is yet to contact me however they have been putting me messages of these false attempts. AJIO Order AWB R[protected]AJI. Not able to reach your guy at[protected] PIN 3478. It’s always busy for past hour or so. Multiple attempts to reach this guy failed. Please arrange pick up and stop putting messages of false attempts. NO ONE ATTEMPTED TO PICK UP TILL NOW.

Apr 13, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Mar 05, 2022

Shadowfax Customer Care's response Hi there,

This shouldn't be happening. We'd like to take a closer look at your concern. We have escalated this matter to our internal team and shall get this resolved at the earliest.

Regards
Team Shadowfax

Verified Support

Mar 13, 2022

Shadowfax Customer Care's response Dear Customer,

Greetings from Shadowfax!

As per the update received from our team, your shipment has been picked up successfully. Do let us know if we can help you in any other way.

If you're satisfied with the team's effort or have feedback to share, please visit http://bit.ly/3imqzz0 and http://bit.ly/3xfn2Xi to rate our performance.

Regards,
Team Shadowfax

Shadowfax Complaints & Reviews

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Shadowfax reviews & complaints page 32

Wrong penalty / fine imposed

Shadowfax rider 6353356668 will deliver your Bhavesh order AWB SF224465941443FPL today. Attempt code 4514 Visit https://tracker.sh

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Delivery/Pickup service

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Wrong return

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Unnecessary suspended FOR ID 1879667

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Fraud Pickup failure

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Wrong product scam

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I'm complaining about the customer service

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Charged extra amount

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Pick up not attend up to till date,

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Update status

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Video game

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Pickup Executive

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Not getting order salary issue

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Delivery boy asking petrol money for delivering the product

Parcel complaint

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Not get my parcel

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Not received my product for time

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Product picked up but not updated the status.

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Pick up guy not attempting to call and putting false messages of the pick up attempt

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