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Shadowfax Complaints & Reviews

1.8
Updated: Jun 3, 2026
Complaints 1482
Resolved
444
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Shadowfax reviews & complaints page 32

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R
Rameshwar goud Gunnala
Mar 11, 2022
Resolved
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Resolved

Address: Malakpet hyderabad

We book bes sheet through meesho app. We paid the amount to shadow fax through online. But they are not delivered our product. They are not resondoning. Put shdowfax in block list woreest swevice
Apr 11, 2022
Complaint marked as Resolved 
Shadowfax customer support has been notified about the posted complaint.
Verified Support
Mar 11, 2022
Shadowfax Customer Care's response
Dear Rameshwar,

Greetings from Shadowfax!

We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

Regards,
Team Shadowfax
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    N
    Nausheen Fathima
    from Bengaluru, Karnataka
    Mar 11, 2022
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    Hi this against the order id SF[protected]FPL . Order was marked delivered but has not been delivered till date. It's 1 week I'm following up with the ecommerce website and they are not able to do anything from their end.

    Please help me resolve this
    Shadowfax customer support has been notified about the posted complaint.
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      T
      The Royal Ans Thakur
      Mar 11, 2022
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      Address: Noida Sector 66 near Sbi bank

      Mere pass product delivery ka koi message ya call Nahin Aaya Uske baad update dikhata hai ki aapane open delivery ke liye message kiya isiliye aapko product deliver nahin kiya jaaye aur yah Mujhe wrong update ki gai hai
      Shadowfax customer support has been notified about the posted complaint.
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        S
        Salman Abdul Aziz
        from Hyderabad, Andhra Pradesh
        Mar 10, 2022
        Resolved
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        Resolved

        Hi, my order with the AWB NO. SF[protected]KR was canceled without my consent.
        It's the delivery day today and the package has not been delivered yet.
        The package has reached the hub apparently but has not been delivered.

        Please deliver the package as soon as possible.
        Apr 13, 2022
        Complaint marked as Resolved 
        Shadowfax customer support has been notified about the posted complaint.
        Verified Support
        Mar 11, 2022
        Shadowfax Customer Care's response
        Dear Salman,

        Greetings from Shadowfax!

        We'd like to inform you that our team is looking into this with the highest priority and will update you regarding the same at the earliest. 

        Regards,
        Team Shadowfax
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          S
          Sridevi Chintapalli
          Mar 10, 2022
          Resolved
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          Resolved

          I booked one item through meesho they send that item by u but i did not receive that item, and icreceive the message item was deliverd on8th of this month
          Apr 13, 2022
          Complaint marked as Resolved 
          Shadowfax customer support has been notified about the posted complaint.
          Mar 10, 2022
          Updated by Sridevi Chintapalli
          It was not resolved
          Mar 10, 2022
          Updated by Sridevi Chintapalli
          Order #[protected] my order number
          Mar 10, 2022
          Updated by Sridevi Chintapalli
          It was not deliverd to me
          Verified Support
          Mar 10, 2022
          Shadowfax Customer Care's response
          Hi Sridevi,

          This shouldn't be happening. We'd like to take a closer look at your concern. Please share your AWB number for us(via [protected]@shadowfax.in) to assist you better and resolve your issue on priority.

          Regards
          Team Shadowfax
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            J
            Janardan Pharma
            Mar 9, 2022
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            Address: Dev drugs i pvt ltd,near navoday chowk

            I have purchase samsang j7 prime mobile cover, but i recived other brand mobile cover.pleae return my mobile cover.and refund my money in my account.
            from
            j p shukla
            Dev drugs india pvt ltd
            plot no-70, sector-5 SIDCUL, Haridwar uttrakhand
            Shadowfax customer support has been notified about the posted complaint.
            Dear Janardan,

            Greetings from Shadowfax!

            Shadowfax is a last-mile logistics company and does not sell any product. Please contact the seller for the return process.

            Regards,
            Team Shadowfax
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              M
              md younus786
              Mar 9, 2022
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              Hi,
              This is Mohammed Younus from Hyderabad.
              I'm one of your delivery partner.
              my ID is 1743911.

              I want to share you some details that I have received an order on Wednesday i.e., on 2nd March 2022.

              But when I received the order I have rushed to the restaurant to picked it up
              But unfortunately my phone felt down and my phones half screen got crashed.
              I'm unable to operate my phone and unable to navigate the location of the customer . So that time I have informed one of the customer service agent that I'm unable to use my phone then the person suddenly marked that order as picked up .
              and ask me to check that it was got picked up and asked me to deliver it.
              but I have again informed him that I'm unable to use my phone because my phone got damaged but they ask me to contact to customer support from order list .
              then I have done the same and call to that agent and informed him then the person told me that the order have been get delivered .
              but I have informed that I have not picked and delivered the order but the customer support agent told me he can't able to help me after the order got delivered
              and now they have imposed 756 Rs penalty on my payment.
              So why should I have to pay that amount when I have not done any kind of fraud .
              and the main thing is the shadow fax company have deleted the chatting of that day.
              why the have deleted that complete chatting what I have done with the customer support agent.
              if you get the chatting details from them please check I have clearly mentioned in that chatting and I didn't ask the customer support agent to mark picked up or marked it as delivered.
              I have just informed him that my phone got crashed then he suddenly marked it as picked up.
              I have clearly mentioned in the chat at that time that I have not picked the order but still they have imposed the penalty on my account .
              I request shadow fax team to please check the details and attachments I have attached below and resolve my issue as soon as possible.
              Or else you can contact me on [protected] this number .

              Waiting for good response from you.

              Thank you...
              Shadowfax customer support has been notified about the posted complaint.
              Verified Support
              Mar 09, 2022
              Shadowfax Customer Care's response
              Dear Younus,

              Greetings from Shadowfax!

              We'd like to inform you that our team is looking into this with the highest priority and will update you regarding the same at the earliest. 

              Regards,
              Team Shadowfax
              Mar 11, 2022
              Updated by md younus786
              I want your team to resolve my issue so that I can back to work as soon as possible.
              I have not done any delivery from around 10 days.
              so please have a look on my complaint and resolve it as soon as possible.
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                B
                Bmsolanki
                from Morbi, Gujarat
                Mar 9, 2022
                Resolved
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                Resolved

                Address: Sangold senetry were ghuntu road morbi

                Products missing
                Apr 9, 2022
                Complaint marked as Resolved 
                Shadowfax customer support has been notified about the posted complaint.
                Verified Support
                Mar 09, 2022
                Shadowfax Customer Care's response
                Dear Customer,

                Greetings from Shadowfax!

                We'd like to inform you that our team is looking into this with the highest priority and will update you regarding the same at the earliest. 

                Regards,
                Team Shadowfax
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                  N
                  Naman Panchal
                  Mar 9, 2022
                  Resolved
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                  Resolved

                  I have requested for a return of a product from Decathlon that got initiated on 26/02/2022 and Shadowfax courier partner picked it up from the address provided on 27/06/2022. For a week there was no update regarding the same it was showing that customer is not reachable on their tracking portal. When I complained about this. Delivery executive marked that the Quality Check is failed. My question is that is the product failed quality check why did he picked it up and marked it QC failed after a week. He's not talking well and when asked to return the package he says he can't return and says talk to the company. THIS IS CLEARLY A FRAUD GOING ON. Please do the needful asap. I also have his name, phone number and call regarding ready if needed!!!

                  Here are the order details-
                  Decathlon Order ID- [protected]
                  AWB Number R[protected]DCN
                  Courier partner Shadowfax
                  Apr 9, 2022
                  Complaint marked as Resolved 
                  Shadowfax customer support has been notified about the posted complaint.
                  Verified Support
                  Mar 09, 2022
                  Shadowfax Customer Care's response
                  Dear Naman,

                  Greetings from Shadowfax!

                  We'd like to inform you that our team is looking into this with the highest priority and will update you regarding the same at the earliest. 

                  Regards,
                  Team Shadowfax
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                    A
                    Angad Gulati
                    Mar 8, 2022
                    Resolved
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                    Resolved

                    Website: Meesho

                    Hi I'm udi jeans...I have received 2 wrong returns from your company of my orders which I saled via meesho...pls pick them up as it is a headache for me
                    Apr 13, 2022
                    Complaint marked as Resolved 
                    Shadowfax customer support has been notified about the posted complaint.
                    Verified Support
                    Mar 09, 2022
                    Shadowfax Customer Care's response
                    Dear Angad,

                    Greetings from Shadowfax!

                    We regret the inconvenience caused to you. Please write to us at [protected]@shadowfax.in with the AWB id to assist you in a better way.

                    Regards,

                    Team Shadowfax
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                      K
                      Khail Atlee
                      Mar 8, 2022
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                      Address: No 20/1 mangamallane sevenwells Chennai 560032

                      Dear team,

                      On[protected] Late night order Order I'd[protected] Restaurant has been closed and i had received order restaurant manager at there said we are closed kindly cancel and the order then i raised a ticket on shadowfax app they cancelled my order now today when I going to book my slot I saw my ID has been suspended even i didn't picked up the order how could I MDND and saying I am fraud ... Which kind of fraud i did .. i have screenshots which i rasied a tickets also ... Kindly release my ID now ...
                      Shadowfax customer support has been notified about the posted complaint.
                      Dear Khali,

                      Greetings from Shadowfax!

                      We are sorry about your experience. Please share your rider ID/registered mobile number and screenshot of your chat support page with us at [protected]@shadowfax.in to escalate the matter on priority and help you.

                      Regards,
                      Team Shadowfax
                      Khail Atlee's [Complaint's author] reply, Mar 16, 2022
                      NOT GETTING ANY UPDATE AND TEAM HAS CHARGED ME AS A PENALTY I REQUESTED TO INVESTIGATE THIS ORDER ID 144342770 at 8th March 2022
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                        B
                        Baruah Shobhashree Baishya
                        Mar 8, 2022
                        Resolved
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                        Resolved

                        Address: Guwahati

                        My products are out for pickup since last 2 weeks but shadowfax delivery agent didn't made attempts nor has tried to contact me but has marked it failed, please contact me, region: Guwahati, chandan Nagar, ghooramara
                        Apr 8, 2022
                        Complaint marked as Resolved 
                        Shadowfax customer support has been notified about the posted complaint.
                        Verified Support
                        Mar 08, 2022
                        Shadowfax Customer Care's response
                        Hi Shobhashree,

                        This shouldn't be happening. We'd like to take a closer look at your concern. Please share your AWB number for us(via [protected]@shadowfax.in) to assist you better and resolve your issue on priority.

                        Regards
                        Team Shadowfax
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                          S
                          Shrinkhala sharma
                          Mar 8, 2022
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                          Address: B-1/114

                          I ordered a jeans I got a very different product I want a refund the delivery guy convinced me to Pay for it
                          Shadowfax customer support has been notified about the posted complaint.
                          Dear Shrinkhala,

                          Greetings from Shadowfax!

                          We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                          Regards,
                          Team Shadowfax
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                            R
                            Ramya Sri Adepu
                            Mar 8, 2022
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                            I have been calling since an hour no body is responding to me ...
                            They have provided the seller contact even the seller is also no responding to me..
                            Shadowfax customer support has been notified about the posted complaint.
                            Hi Ramya,

                            We regret the inconvenience caused. Please reach out to us via [protected]@shadowfax.in along with your concern in detail so that we can look into this for you.

                            Regards
                            Team Shadowfax
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                              P
                              poojapravalika2310
                              Mar 7, 2022
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                              Address: Hyderabad shadowfax

                              Delivery boy collected 100 rs extra actual price is 242 only he argued vth me and took 100 extra
                              Shadowfax customer support has been notified about the posted complaint.
                              Dear Pooja,

                              Greetings from Shadowfax!

                              We have asked you on mail to share your AWB number with us so we can escalate to our internal team and assist you better.

                              Regards,
                              Team Shadowfax
                              poojapravalika2310's [Complaint's author] reply, Mar 8, 2022
                              Sent
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                                S
                                SURAJ PRAKASH CHHIPA
                                Mar 7, 2022
                                Resolved
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                                Resolved

                                Address: 63/11, Pratap Nagar Sanganer Jaipur

                                My Meesho parcel not picked up from 3 day,
                                Apr 8, 2022
                                Complaint marked as Resolved 
                                Shadowfax customer support has been notified about the posted complaint.
                                Verified Support
                                Mar 08, 2022
                                Shadowfax Customer Care's response
                                Hi Suraj,

                                This shouldn't be happening. We'd like to take a closer look at your concern. Please share your AWB number for us(via [protected]@shadowfax.in) to assist you better and resolve your issue on priority.

                                Regards
                                Team Shadowfax
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                                  J
                                  jay singh kawchha
                                  Mar 7, 2022
                                  Resolved
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                                  Resolved

                                  Address: 301 BLOCK 19 SECTOR 27 NAYA RAIPUR 492015 , CG

                                  Recently i make a order from meesho order #[protected], jai singh, this product is delivered by shadowfax on 28 feb 22 order id sf[protected]fpl, i make online payment of 1773 by phonepe . In my meeso app status show order is cancelled but the order is delivered to me, so update tracking status, so i am able to return the product . If you not able to update the delivered status then refund my money
                                  Apr 9, 2022
                                  Complaint marked as Resolved 
                                  Shadowfax customer support has been notified about the posted complaint.
                                  Verified Support
                                  Mar 08, 2022
                                  Shadowfax Customer Care's response
                                  Dear Jay,

                                  Greetings from Shadowfax!

                                  We regret the inconvenience caused to you. We have forwarded your concern to our team and will get back to you with an update at the earliest. Please bear with us.

                                  Regards,

                                  Team Shadowfax
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                                    S
                                    Sonia32
                                    Mar 7, 2022
                                    Resolved
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                                    Resolved

                                    Pickup hua h but company Wale Maan nai rahe or meesho m return b nai kiya, pickup karke cancel kar diya gaya h
                                    Apr 8, 2022
                                    Complaint marked as Resolved 
                                    Shadowfax customer support has been notified about the posted complaint.
                                    Mar 07, 2022
                                    Updated by Sonia32
                                    Pickup hua h but pickup cancel show ho Raha hai
                                    Mar 07, 2022
                                    Updated by Sonia32
                                    Pickup karke cancel kar diya

                                    Verified Support
                                    Mar 07, 2022
                                    Shadowfax Customer Care's response
                                    Hi Sonia,

                                    We regret the inconvenience caused and would like to take a closer look at your concern. Please reach out to us via [protected]@shadowfax.in along with your AWB number so that we can have this checked with our team.

                                    Regards
                                    Team Shadowfax
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                                      L
                                      Lakshay Soin
                                      from Delhi, Delhi
                                      Mar 6, 2022
                                      Resolved
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                                      Resolved

                                      Address: Rithala, Delhi

                                      I have return request no.is "R[protected]FPL".On 4th March 2022 around 12:30 pickup executive call me one time to confirm my pickup location. The call got disconnected due to network issue. They put my return parcel on Hold and give reason to company that the customer want refund first. This will show when I track my return status. Please give solution ASAP.
                                      Apr 11, 2022
                                      Complaint marked as Resolved 
                                      Shadowfax customer support has been notified about the posted complaint.
                                      Verified Support
                                      Mar 07, 2022
                                      Shadowfax Customer Care's response
                                      Dear Lakshay,

                                      Greetings from Shadowfax!

                                      We regret the inconvenience caused. We have escalated your issue to our team and shall get this sorted at the earliest. Please allow us some time.

                                      Regards,
                                      Team Shadowfax
                                      Verified Support
                                      Mar 11, 2022
                                      Shadowfax Customer Care's response
                                      Dear Lakshay,

                                      Greetings from Shadowfax!

                                      As per the update received from our team, your shipment has been picked up successfully. Do let us know if we can help you in any other way.

                                      If you're satisfied with the team's effort or have feedback to share, please visit http://bit.ly/3imqzz0 and http://bit.ly/3xfn2Xi to rate our performance.

                                      Regards,
                                      Team Shadowfax
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                                        R
                                        ROKRIS
                                        Mar 5, 2022
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                                        I have not received my salary yet more orders are not coming, I have placed 50 orders while.
                                        Shadowfax customer support has been notified about the posted complaint.
                                        Dear Partner,

                                        Greetings from Shadowfax!

                                        This certainly isn't what we want you to experience. Please feel free to approach our helpline under the help section of our app for resolution.

                                        Regards,
                                        Team Shadowfax
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