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Shadowfax Complaints & Reviews

1.8
Updated: Jan 24, 2026
Complaints 1476
Resolved
443
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Shadowfax reviews & complaints page 33

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V
Vrushali302
from Malegaon, Maharashtra
Mar 4, 2022
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Address: Gayatri nagar malegaon camp malegaon nashik

Hi I'm Vrushali lives in malegaon of district nashik. I got my product delivered on 12th Feb due to fit issues I raised the return on the same day. And returned my product on 13th Feb. But delivery boy named mangesh pawar haven't updated it and I didn't get message of the same and didn't get the pickup slip too. And when I called him he asked me to raise the return request again but my return window has been closed. Even after returning the product on time I didn't get my refund so please look after it and make the pick up slip available for me.
Shadowfax customer support has been notified about the posted complaint.
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    Preethika Rudrapogu
    from GUNTUR, Andhra Pradesh
    Mar 4, 2022
    Resolved
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    Resolved

    Address: D.no: 22-19-1331, St Anns school backside, Amaravati road, guntur

    I placed an order in Flipkart and this is the order number SF84872362FLP.
    It is to be delivered at 2 March. As I am not available that day, i asked them to deliver next day but without my permission they cancelled the order.
    I already paid through contact less delivery of amount 500.
    Apr 11, 2022
    Complaint marked as Resolved 
    Shadowfax customer support has been notified about the posted complaint.
    Verified Support
    Mar 05, 2022
    Shadowfax Customer Care's response
    Hi Preethika, we regret the inconvenience caused to you. We have forwarded your concern to our team and will get back to you with an update at the earliest. Please bear with us.
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      S
      Shivani sharma meesho
      from Ghaziabad, Uttar Pradesh
      Mar 3, 2022
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      Address: 32,PANCHWATI EXT,NEAR THAPAR PLAZA,G.T.ROAD,GHAZIABAD

      When a delivery boy call me I just getting late for 5 minutes due to stuck in exam of my daughter... As a result he just use abusing language and cancel my order to his own.. It was disgusting and I want that boy to jail... And you don't take any action, I will go legal action towards the company...
      Shadowfax customer support has been notified about the posted complaint.
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        R
        RamyaVenkidupathy
        Mar 3, 2022
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        I have a return pickup from clovia, but this pick up agent from shadowfax, didn't give a call for pick up and it is more than 10 days now. Sever is very poor, this is AWB: R[protected]CL, atleast do the neeful now
        Shadowfax customer support has been notified about the posted complaint.
        Hi Ramya, we regret the hassle you have undergone. Please write to us at [protected]@shadowfax.in stating your concern in detail along with the AWB id to assist you in a better way.
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          R
          Riddhi Pritesh Soni
          Mar 3, 2022
          Resolved
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          Resolved

          I m complaining about delay delivery date.

          Address: Holichakla, Vaso

          Courier reached near by me. And I have received msg to Shadowfax rider [protected] will deliver your Mahalaxmi order AWB SF[protected]FPL today. Attempt code 7621 Visit https://tracker.shadowfax.in.but still not received courier.this msg received on date 2/3/2022...
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          Ankeeta Patel
          Mar 2, 2022
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          Product not received and status updated as delivered. show me proof
          order id SF[protected]FPL
          Shadowfax customer support has been notified about the posted complaint.
          Hi Ankeeta,

          We'd like to take a closer look at your concern. Kindly reach out to us via [protected]@shadowfax.in along with your AWB number so that we can have this checked.

          Regards
          Team Shadowfax
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            U
            Ujjwala BT
            from Bengaluru, Karnataka
            Mar 1, 2022
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            Team,

            We had ordered product (saree) from facebook. However, a wrong product has been delivered. Also, quality is bad. Cloth material is so thin and does not match display pic..

            We are terrible disappointed. We don't want this product and arrange for return and refund at the earliest.

            Not sure, if this is a trust worthy site. Business will not grow if you are not genuine.

            Do the needful.
            See attached images for what we ordered and what we received.
            Shadowfax customer support has been notified about the posted complaint.
            Mar 01, 2022
            Updated by Ujjwala BT
            Shadowfax are cheaters

            Hi Ujjwala,

            This shouldn't be happening. We'd like to take a closer look at your concern. We have escalated this matter to our internal team and shall get this resolved at the earliest.

            Regards
            Team Shadowfax
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              S
              Soumo Bhattacharya
              Feb 28, 2022
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              Address: Kakurgachi, Kolkata

              Sir, Main ek Food delivery boy huun Mera id 684462 ye hai, mere pass 26th February ko ek call aya tha ki main Shadow fax ka TL hoon aur ek OTP apke pass giya hai woo mujhea avi dijiye aur apka app delete kar dijiye aur main jabtak na bolu app mat kholeyea aur koi order regarding call ayegato mujhse conference pe bat karwa dijiyeaga maine jaise TL bola tha usi tarah kiya tha our avi Monday ko mere pass ek sms aya ke apka id terminate ho giya fir maine app download kar ke dekha mere id main penalty show kar raha hai RS 870/- ka aur id block ho gaya hai please sir ye totally mere sath fraud hua hai please sir check Karke ye problem ka solution nikaliyea .
              Shadowfax customer support has been notified about the posted complaint.
              Hi Soumo,

              This shouldn't be happening. We'd like to take a closer look at your concern. Please be assured that we have escalated this matter to our internal team for further investigation.

              Regards
              Team Shadowfax
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                S
                Samatoo
                Feb 28, 2022
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                Rider rudely behave ...
                Rider told me wait for 1 hr after 1 hr rider not come i was waiting in the market ...i am also the employee of kfc it not good .How r u ruuing the business ..
                So bad experience
                Shadowfax customer support has been notified about the posted complaint.
                Rider not picked my return order
                Hi there,

                This shouldn't be happening. We'd like to take a closer look at your concern. Please share your AWB number for us(via [protected]@shadowfax) to assist you better and resolve your issue on priority.

                Regards
                Team Shadowfax
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                  B
                  banavathu sravanibai
                  Feb 27, 2022
                  Resolved
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                  Resolved

                  Address: 128-1-57, Gorantla, Guntur, Andhrapradesh, pin-522034

                  I have ordered a product(Kirthi) in MEESHO on 2nd February 2022 but I returned it shadowfax agent who was assigned by MEESHO due to unfit of size. The shadowfax agent came and he picked up the product but he didn't updated the picked status. i have called to MEESHO help center to ask regarding this issue for number of times but they were not giving proper response and product money.so kindly help me in this matter.
                  Thank you
                  Mar 30, 2022
                  Complaint marked as Resolved 
                  Shadowfax customer support has been notified about the posted complaint.
                  Verified Support
                  Feb 27, 2022
                  Shadowfax Customer Care's response
                  Hi Banavathu, we regret the hassle you have undergone. Please write to us at [protected]@shadowfax.in stating your concern in detail along with the AWB id to assist you in a better way.
                  I have done payment in shadowfax. Now my oder has been cancelled ... Please refund my money back
                  I ordered a 6 piece bra panty set and they ordered me a saree I want refund
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                    S
                    Sharmilasethuraj
                    from Chennai, Tamil Nadu
                    Feb 27, 2022
                    Resolved
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                    Resolved

                    Address: Woww women pg

                    Please find the details below
                    Shadowfax rider[protected] PIN 1502 will deliver your Rhea order AWB SF[protected]KR today. Attempt code 3048 Visit https://tracker.shadowfax.in

                    The delivery person called me and asked me OTP n never delivered my parcel
                    Mar 30, 2022
                    Complaint marked as Resolved 
                    Shadowfax customer support has been notified about the posted complaint.
                    Verified Support
                    Feb 27, 2022
                    Shadowfax Customer Care's response
                    Hi Sharmila, we have forwarded your concern to our team and are keen to resolve it at the earliest.
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                      A
                      Abhigna Jayanthi
                      Feb 26, 2022
                      Resolved
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                      Resolved

                      From clovia my return products had to collected by shadowfax delivery but from 4days there are delaying and reschedule my order Im totally fedup with this deliVERY COMPletely previously. same incident and again repeated if they can't do delivery properly y they are accepting bloody ### stupid delivery partners they are full of lazy fellows I hate this delivery i[censored] resolve k otherwise I will complaint in cloviaalso every one has to give zero rating to u people I hate this delivery
                      Mar 30, 2022
                      Complaint marked as Resolved 
                      Shadowfax customer support has been notified about the posted complaint.
                      Feb 26, 2022
                      Updated by Abhigna Jayanthi
                      From clovia my return products had to collected by shadowfax delivery but from 4days there are delaying and reschedule my order Im totally fedup with this deliVERY COMPletely previously. same incident and again repeated if they can't do delivery properly y they are accepting bloody ### stupid delivery partners they are full of lazy fellows I hate this delivery i[censored] resolve k otherwise I will complaint in cloviaalso every one has to give zero rating to u people I hate this delivery
                      Was this
                      Verified Support
                      Feb 27, 2022
                      Shadowfax Customer Care's response
                      Hi Abhigna, we regret the hassle you have undergone. Please write to us at [protected]@shadowfax.in stating your concern along with the AWB id to assist you in a better way.
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                        A
                        agrawanshi
                        Feb 26, 2022
                        Resolved
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                        Resolved

                        Website: www.shadowfax.in

                        AWB R[protected]TDN
                        The driver does not take calls and does not pickup my return product and falsely claims that i am unreachable. This is extremely unprofessional behaviour and i have been left with no option but to complaint to you regrading the issue as you dont have any customer care number either. I am being told by the company that we have specifically asked them to do a manual pickup asap but the pickup guy again and again puts false statements on the portal. I have tried to contact him hundreds of times but this is completely not acceptable now.
                        Apr 7, 2022
                        Complaint marked as Resolved 
                        Shadowfax customer support has been notified about the posted complaint.
                        Verified Support
                        Mar 05, 2022
                        Shadowfax Customer Care's response
                        Dear Customer,

                        Please be informed that the pick-up has been canceled by the seller. Kindly get in touch with your seller for better assistance in this regard.

                        Regards,
                        Team Shadowfax
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                          S
                          Saranyammu
                          from Chennai, Tamil Nadu
                          Feb 25, 2022
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                          Address: 29 ,Sanjay Gandhi nagar ,1st Street, Pallavaram

                          I have already given complaint but there was no response regarding the issuse i have mentioned ...
                          Shadowfax customer support has been notified about the posted complaint.
                          Hi Saranyammu, we regret the inconvenience. We would like to take a closer look at your concern. Please write to us at [protected]@shadowfax.in to drive this to a resolution.
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                            S
                            STAR AV ENTERPRISES
                            Feb 24, 2022
                            Resolved
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                            Resolved

                            Address: star av enterprises

                            My firm name is star av enterprises
                            my shipment not delivered but shipment deliverd show in meesho return tab plzz my shipment delivered
                            awb no. R[protected]FPL
                            R[protected]FPL
                            R[protected]FPL
                            MY three shipment not deleverd plzz deliverd my shipment
                            Mar 29, 2022
                            Complaint marked as Resolved 
                            Shadowfax customer support has been notified about the posted complaint.
                            Verified Support
                            Feb 25, 2022
                            Shadowfax Customer Care's response
                            Dear Sir/Mam,

                            Greetings from Shadowfax!

                            Please accept our sincere apologies for the inconvenience. We have escalated this matter to our internal team and shall get back to you at the earliest.

                            Regards,
                            Team Shadowfax
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                              C
                              chaitra MR
                              Feb 22, 2022
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                              Address: banglore wilsong garden

                              Sub Order ID [protected]
                              Tracking ID SF[protected]ONI

                              Im not received my product but its mentioned delivered. While giving the order i had given wrong number insted of giving [protected] i had given [protected]. Please do the needful
                              Shadowfax customer support has been notified about the posted complaint.
                              Dear Chaitra,

                              Greetings from Shadowfax!

                              We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                              Regards,
                              Team Shadowfax
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                                A
                                Ankit Chhapola
                                Feb 20, 2022
                                Resolved
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                                Resolved

                                Address: Sirsa

                                Sir i am Ankit from Odhan, Sirsa Haryana
                                My pincode is 125103
                                I have placed a return on snapdeal and the same was picked by your courier boy having contact no. [protected]
                                I don't know the name of courier boy
                                Please help me sir
                                Mar 25, 2022
                                Complaint marked as Resolved 
                                Shadowfax customer support has been notified about the posted complaint.
                                Feb 20, 2022
                                Updated by Ankit Chhapola
                                Sir courier boy asked me for 200 rs. To snd the product bt snapdeal tells me about no charges
                                Verified Support
                                Feb 21, 2022
                                Shadowfax Customer Care's response
                                Hi Ankit, we regret the inconvenience. Please mail us your AWB id stating your concern at [protected]@shadowfax.in. We will look into it on priority and we will take up further ahead with our team.
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                                  Tysan Pittala
                                  Feb 20, 2022
                                  Resolved
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                                  Resolved

                                  My order SF[protected]FPL has to be deliver on 16 Feb. But it's postponed to 18 and again postponed to 20 until now not yet come. Very disappointed
                                  Mar 25, 2022
                                  Complaint marked as Resolved 
                                  Shadowfax customer support has been notified about the posted complaint.
                                  Verified Support
                                  Feb 21, 2022
                                  Shadowfax Customer Care's response
                                  We have forwarded your concern to our team and will get back to you with an update at the earliest. Please bear with us.
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                                    N
                                    neetus01
                                    Feb 18, 2022
                                    Resolved
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                                    Resolved

                                    To,
                                    Shadowfax Delivery

                                    Hi, I have my return pickup scheduled from Decathlon since Feb 4th, 2022, but the Shadowfax courier service executive called me and rescheduled the pickup multiple times. The last time we spoke, he informed me that the pickup would take place on Feb 12th, 2022. Unfortunately, nobody came for the pickup service, and there has been no status update since Feb 10th, 2022.

                                    This is a pathetic service as we can't reach out directly to customer care. Instead, it's an automated response saying the executive will reach out within the next 24 hours. But, nobody either calls or updates through a message. I'm stuck and haven't ever seen such horrible service where the executives lie and mislead the customer. Kindly resolve this ASAP. Otherwise, I would have to reach out to other relevant authorities to resolve the matter.

                                    Contact details:
                                    arcane.[protected]@gmail.com
                                    +91 -[protected]
                                    Apr 7, 2022
                                    Complaint marked as Resolved 
                                    Shadowfax customer support has been notified about the posted complaint.
                                    Verified Support
                                    Feb 18, 2022
                                    Shadowfax Customer Care's response
                                    Hi Neetu,

                                    This shouldn't be happening. We'd like to take a closer look at your concern. We have escalated this matter to our internal team and shall get this resolved at the earliest.

                                    Regards
                                    Team Shadowfax
                                    Verified Support
                                    Feb 20, 2022
                                    Shadowfax Customer Care's response
                                    Dear Neetu,

                                    We're reaching out to confirm that your complaint has been resolved by our team. We hope it's been done to your satisfaction.

                                    If you're satisfied with the team's effort or have feedback to share, please visit http://bit.ly/3imqzz0 and http://bit.ly/3xfn2Xi to rate our performance.

                                    Warmly,

                                    Team Shadowfax
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                                      S
                                      Shantanu00728
                                      Feb 17, 2022
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                                      I ordered combo tshirt from meeso and requested for return. The delivery guy from shadowfax took the product and updated pick up cancelled.
                                      AWB number-R[protected]FPL
                                      Shadowfax customer support has been notified about the posted complaint.
                                      Hi Shantanu,

                                      This shouldn't be happening. We'd like to take a closer look at your concern. We have escalated this matter to our internal team and shall get this resolved at the earliest.

                                      Regards
                                      Team Shadowfax
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