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Shadowfax Complaints & Reviews

1.8
Updated: Nov 28, 2025
Complaints 1467
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438
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Shadowfax reviews & complaints page 33

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B
banavathu sravanibai
Feb 27, 2022
Resolved
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Address: 128-1-57, Gorantla, Guntur, Andhrapradesh, pin-522034

I have ordered a product(Kirthi) in MEESHO on 2nd February 2022 but I returned it shadowfax agent who was assigned by MEESHO due to unfit of size. The shadowfax agent came and he picked up the product but he didn't updated the picked status. i have called to MEESHO help center to ask regarding this issue for number of times but they were not giving proper response and product money.so kindly help me in this matter.
Thank you
Mar 30, 2022
Complaint marked as Resolved 
Shadowfax customer support has been notified about the posted complaint.
Verified Support
Feb 27, 2022
Shadowfax Customer Care's response
Hi Banavathu, we regret the hassle you have undergone. Please write to us at [protected]@shadowfax.in stating your concern in detail along with the AWB id to assist you in a better way.
I have done payment in shadowfax. Now my oder has been cancelled ... Please refund my money back

Refund of money - Comment #3990855 - Image #0
I ordered a 6 piece bra panty set and they ordered me a saree I want refund
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    S
    Sharmilasethuraj
    from Chennai, Tamil Nadu
    Feb 27, 2022
    Resolved
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    Resolved

    Address: Woww women pg

    Please find the details below
    Shadowfax rider[protected] PIN 1502 will deliver your Rhea order AWB SF[protected]KR today. Attempt code 3048 Visit https://tracker.shadowfax.in

    The delivery person called me and asked me OTP n never delivered my parcel
    Mar 30, 2022
    Complaint marked as Resolved 
    Shadowfax customer support has been notified about the posted complaint.
    Verified Support
    Feb 27, 2022
    Shadowfax Customer Care's response
    Hi Sharmila, we have forwarded your concern to our team and are keen to resolve it at the earliest.
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      A
      Abhigna Jayanthi
      Feb 26, 2022
      Resolved
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      Resolved

      From clovia my return products had to collected by shadowfax delivery but from 4days there are delaying and reschedule my order Im totally fedup with this deliVERY COMPletely previously. same incident and again repeated if they can't do delivery properly y they are accepting bloody ### stupid delivery partners they are full of lazy fellows I hate this delivery i[censored] resolve k otherwise I will complaint in cloviaalso every one has to give zero rating to u people I hate this delivery
      Mar 30, 2022
      Complaint marked as Resolved 
      Shadowfax customer support has been notified about the posted complaint.
      Feb 26, 2022
      Updated by Abhigna Jayanthi
      From clovia my return products had to collected by shadowfax delivery but from 4days there are delaying and reschedule my order Im totally fedup with this deliVERY COMPletely previously. same incident and again repeated if they can't do delivery properly y they are accepting bloody ### stupid delivery partners they are full of lazy fellows I hate this delivery i[censored] resolve k otherwise I will complaint in cloviaalso every one has to give zero rating to u people I hate this delivery
      Was this
      Verified Support
      Feb 27, 2022
      Shadowfax Customer Care's response
      Hi Abhigna, we regret the hassle you have undergone. Please write to us at [protected]@shadowfax.in stating your concern along with the AWB id to assist you in a better way.
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        A
        agrawanshi
        Feb 26, 2022
        Resolved
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        Website: www.shadowfax.in

        AWB R[protected]TDN
        The driver does not take calls and does not pickup my return product and falsely claims that i am unreachable. This is extremely unprofessional behaviour and i have been left with no option but to complaint to you regrading the issue as you dont have any customer care number either. I am being told by the company that we have specifically asked them to do a manual pickup asap but the pickup guy again and again puts false statements on the portal. I have tried to contact him hundreds of times but this is completely not acceptable now.
        Apr 7, 2022
        Complaint marked as Resolved 
        Shadowfax customer support has been notified about the posted complaint.
        Verified Support
        Mar 05, 2022
        Shadowfax Customer Care's response
        Dear Customer,

        Please be informed that the pick-up has been canceled by the seller. Kindly get in touch with your seller for better assistance in this regard.

        Regards,
        Team Shadowfax
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          S
          Saranyammu
          from Chennai, Tamil Nadu
          Feb 25, 2022
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          Address: 29 ,Sanjay Gandhi nagar ,1st Street, Pallavaram

          I have already given complaint but there was no response regarding the issuse i have mentioned ...
          Shadowfax customer support has been notified about the posted complaint.
          Hi Saranyammu, we regret the inconvenience. We would like to take a closer look at your concern. Please write to us at [protected]@shadowfax.in to drive this to a resolution.
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            S
            STAR AV ENTERPRISES
            Feb 24, 2022
            Resolved
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            Resolved

            Address: star av enterprises

            My firm name is star av enterprises
            my shipment not delivered but shipment deliverd show in meesho return tab plzz my shipment delivered
            awb no. R[protected]FPL
            R[protected]FPL
            R[protected]FPL
            MY three shipment not deleverd plzz deliverd my shipment
            Mar 29, 2022
            Complaint marked as Resolved 
            Shadowfax customer support has been notified about the posted complaint.
            Verified Support
            Feb 25, 2022
            Shadowfax Customer Care's response
            Dear Sir/Mam,

            Greetings from Shadowfax!

            Please accept our sincere apologies for the inconvenience. We have escalated this matter to our internal team and shall get back to you at the earliest.

            Regards,
            Team Shadowfax
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              C
              chaitra MR
              Feb 22, 2022
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              Address: banglore wilsong garden

              Sub Order ID [protected]
              Tracking ID SF[protected]ONI

              Im not received my product but its mentioned delivered. While giving the order i had given wrong number insted of giving [protected] i had given [protected]. Please do the needful
              Shadowfax customer support has been notified about the posted complaint.
              Dear Chaitra,

              Greetings from Shadowfax!

              We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

              Regards,
              Team Shadowfax
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                A
                Ankit Chhapola
                Feb 20, 2022
                Resolved
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                Resolved

                Address: Sirsa

                Sir i am Ankit from Odhan, Sirsa Haryana
                My pincode is 125103
                I have placed a return on snapdeal and the same was picked by your courier boy having contact no. [protected]
                I don't know the name of courier boy
                Please help me sir
                +1 photos
                Mar 25, 2022
                Complaint marked as Resolved 
                Shadowfax customer support has been notified about the posted complaint.
                Feb 20, 2022
                Updated by Ankit Chhapola
                Sir courier boy asked me for 200 rs. To snd the product bt snapdeal tells me about no charges
                Verified Support
                Feb 21, 2022
                Shadowfax Customer Care's response
                Hi Ankit, we regret the inconvenience. Please mail us your AWB id stating your concern at [protected]@shadowfax.in. We will look into it on priority and we will take up further ahead with our team.
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                  T
                  Tysan Pittala
                  Feb 20, 2022
                  Resolved
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                  Resolved

                  My order SF[protected]FPL has to be deliver on 16 Feb. But it's postponed to 18 and again postponed to 20 until now not yet come. Very disappointed
                  +1 photos
                  Mar 25, 2022
                  Complaint marked as Resolved 
                  Shadowfax customer support has been notified about the posted complaint.
                  Verified Support
                  Feb 21, 2022
                  Shadowfax Customer Care's response
                  We have forwarded your concern to our team and will get back to you with an update at the earliest. Please bear with us.
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                    N
                    neetus01
                    Feb 18, 2022
                    Resolved
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                    Resolved

                    To,
                    Shadowfax Delivery

                    Hi, I have my return pickup scheduled from Decathlon since Feb 4th, 2022, but the Shadowfax courier service executive called me and rescheduled the pickup multiple times. The last time we spoke, he informed me that the pickup would take place on Feb 12th, 2022. Unfortunately, nobody came for the pickup service, and there has been no status update since Feb 10th, 2022.

                    This is a pathetic service as we can't reach out directly to customer care. Instead, it's an automated response saying the executive will reach out within the next 24 hours. But, nobody either calls or updates through a message. I'm stuck and haven't ever seen such horrible service where the executives lie and mislead the customer. Kindly resolve this ASAP. Otherwise, I would have to reach out to other relevant authorities to resolve the matter.

                    Contact details:
                    arcane.[protected]@gmail.com
                    +91 -[protected]
                    +3 photos
                    Apr 7, 2022
                    Complaint marked as Resolved 
                    Shadowfax customer support has been notified about the posted complaint.
                    Verified Support
                    Feb 18, 2022
                    Shadowfax Customer Care's response
                    Hi Neetu,

                    This shouldn't be happening. We'd like to take a closer look at your concern. We have escalated this matter to our internal team and shall get this resolved at the earliest.

                    Regards
                    Team Shadowfax
                    Verified Support
                    Feb 20, 2022
                    Shadowfax Customer Care's response
                    Dear Neetu,

                    We're reaching out to confirm that your complaint has been resolved by our team. We hope it's been done to your satisfaction.

                    If you're satisfied with the team's effort or have feedback to share, please visit http://bit.ly/3imqzz0 and http://bit.ly/3xfn2Xi to rate our performance.

                    Warmly,

                    Team Shadowfax
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                      S
                      Shantanu00728
                      Feb 17, 2022
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                      I ordered combo tshirt from meeso and requested for return. The delivery guy from shadowfax took the product and updated pick up cancelled.
                      AWB number-R[protected]FPL
                      +2 photos
                      Shadowfax customer support has been notified about the posted complaint.
                      Hi Shantanu,

                      This shouldn't be happening. We'd like to take a closer look at your concern. We have escalated this matter to our internal team and shall get this resolved at the earliest.

                      Regards
                      Team Shadowfax
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                        A
                        Ankita9088
                        from Mumbai, Maharashtra
                        Feb 16, 2022
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                        Address: Malad West

                        I have ordered few products which are not yet delivered to me...everyday in the morning I received msg from Shadowfax that you product is out for delivery but at End of the day I received msg that delivery person is unable to reach you and this is happening since last 3days...neither received any call from Shadofax delivery person nor they attempt to deliver the product.
                        this is happening for both the products which are coming through Shadowfax.
                        The number which I received in text msg from Shadowfax is coming wrong number by IVR itself
                        Shadowfax customer support has been notified about the posted complaint.
                        Dear Ankita,

                        Greetings from Shadowfax!

                        We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                        Regards,
                        Team Shadowfax
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                          H
                          hritwik verma
                          Feb 16, 2022
                          Resolved
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                          Resolved

                          Address: HOUSE NO-55 2ND FLOOR,GODWIN BAGHPAT BYPASS MEERUT (ALL LOCALITY) Meerut Meerut Uttar Pradesh India 250002

                          On 1 feb 2022 they picked my product and told me to wait the pickup slip will be come later and then the delivery guy flew away in hurry and i wait for two days ther is no such message about the pickup. so i contact the meesho app to when my exchange will comethey told that you didnt return the product but i already retyurned the product.now they told not to resolve my problem and there is no query resolved by shadowfax even they didnt pick the call or even replyin on mail.
                          Mar 19, 2022
                          Complaint marked as Resolved 
                          Shadowfax customer support has been notified about the posted complaint.
                          Verified Support
                          Feb 16, 2022
                          Shadowfax Customer Care's response
                          Dear Hritwik,

                          Greetings from Shadowfax!

                          We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                          Regards,
                          Team Shadowfax
                          Verified Support
                          Feb 16, 2022
                          Shadowfax Customer Care's response
                          Hi Hritwik,

                          This shouldn't be happening. We'd like to take a closer look at your concern. Please share your AWB number for us(via [protected]@shadowfax.in) to assist you better and resolve your issue on priority.

                          Regards
                          Team Shadowfax
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                            G
                            Gajendra Thangavelu Subramanyam
                            Feb 16, 2022
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                            Address: GG#179, Irina Neela Apartment, Itina Neela Apartment

                            We have ordered a product on Mee Show but it was with different color. Hence placed a replacement order on 16 Jan but till now no update on it.
                            Shadowfax customer support has been notified about the posted complaint.
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                              A
                              Aftee
                              Feb 15, 2022
                              Resolved
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                              Resolved

                              Worst courier service regarding pick up of order from meesho

                              I have a return pick up from meesho here in bhuj kutch gujarat and the executive has falsely called me and taken the code provided on sms and has not picked the courier which I want to return and he is not picking a single call and after picking one call he told he will be picking the order tomorrow as yesterday also he asked for the code but I denied and today he came at my address took the code and ran away without taking the return pick...
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                              Hello, there is two order pickups but pickup person is not picking up the parcel because there is no otp/message coming on mobile.

                              AWB NO. R[protected]DCN
                              AWB No. R[protected]DCN...
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                              R
                              RISHIKA ROYAL
                              Feb 15, 2022
                              Resolved
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                              Resolved

                              Tracking ID is SF[protected]FPL...

                              The product is ordered from Meesho but it is nor delivered to the customer yet. Please call me back to this number [protected] and provide me the information about tracking details and when will the product be delivered?????
                              Mar 18, 2022
                              Complaint marked as Resolved 
                              Shadowfax customer support has been notified about the posted complaint.
                              Verified Support
                              Feb 15, 2022
                              Shadowfax Customer Care's response
                              Hi Rishika,

                              This shouldn't be happening. We'd like to take a closer look at your concern. We have escalated this matter to our internal team and shall get this resolved at the earliest.

                              Regards
                              Team Shadowfax
                              From 2 days I am online at my time but not receiving any order. My manager also don't know what to do. Shadofax has no any coustomer support team for delivery boy.
                              Today I was online for more than 4 hours but no any order

                              Did not receive my order yet - Comment #4004115 - Image #0
                              Did not receive my order yet - Comment #4004115 - Image #1
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                                R
                                Reya Debnath
                                Feb 14, 2022
                                Resolved
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                                Resolved

                                Address: BAGDOGRA, KHUDIRAMPALLY

                                Its was a very bad experience of me from a pickup person of the company (shadowfax).
                                I would rather call it a fraud
                                Losing the money isnt a big thing that matterd rather the companys neglegnce towards showing up my product correctly being picked up was the main issue that goes neglected .
                                Shopping with meesho was nvr bad until this experienc of my returning the product.
                                I request in a quick checking of the above mentiond issue, because the person who came up to get my pickup didnot even send any message from his side, yet the pickup was made with no money refund in the end.
                                Mar 19, 2022
                                Complaint marked as Resolved 
                                Shadowfax customer support has been notified about the posted complaint.
                                Verified Support
                                Feb 15, 2022
                                Shadowfax Customer Care's response
                                Hi Reya,

                                his shouldn't be happening. We'd like to take a closer look at your concern. Please share your AWB number for us(via [protected]@shadowfax.in) to assist you better and resolve your issue on priority.

                                Regards
                                Team Shadowfax
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                                  R
                                  Feb 14, 2022
                                  Resolved
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                                  Resolved

                                  Address: Noida
                                  Website: Shadowfax

                                  My parcel is going to be delivered today at my office address but the executive deny to come up on the office and continuesly making me come at the reception as I won’t be able to go, he canceled the item delivery and make it like as I was not available for receving the product.

                                  Here’s the product info..
                                  Shadowfax rider[protected] PIN 5459 will deliver your Richa order AWB SF[protected]FPL today. Attempt code 7885 Visit https://tracker.shadowfax.in
                                  Mar 20, 2022
                                  Complaint marked as Resolved 
                                  Shadowfax customer support has been notified about the posted complaint.
                                  Verified Support
                                  Feb 14, 2022
                                  Shadowfax Customer Care's response
                                  Dear Richa,

                                  Greetings from Shadowfax!

                                  We regret the inconvenience caused. We have escalated your issue to our team and shall get this sorted at the earliest. Please allow us some time.

                                  Regards,
                                  Team Shadowfax
                                  Verified Support
                                  Feb 16, 2022
                                  Shadowfax Customer Care's response
                                  Dear Richa,

                                  Greetings from Shadowfax!

                                  We're reaching out to confirm that your complaint has been resolved by our team. We hope it's been done to your satisfaction.

                                  If you're satisfied with the team's effort or have feedback to share, please visit http://bit.ly/3imqzz0 and http://bit.ly/3xfn2Xi to rate our performance.

                                  Warmly,

                                  Team Shadowfax
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                                    B
                                    BhartiK8188
                                    Feb 12, 2022
                                    Resolved
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                                    Resolved

                                    My order was urjnt it was suppose to be delivered today but the delivery was put on hold stating that I asked to open the package .when I have ordered and it is already prepaid why will I ask so.and main thing the delivery boy didnt came to my place and he blamed on customer because he was unable to deliver on time .Very pathetic service and delivery boy lies
                                    Mar 18, 2022
                                    Complaint marked as Resolved 
                                    Shadowfax customer support has been notified about the posted complaint.
                                    Verified Support
                                    Feb 14, 2022
                                    Shadowfax Customer Care's response
                                    Dear Bhartik,

                                    Greetings from Shadowfax!

                                    We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                                    Regards,
                                    Team Shadowfax
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