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shadowfax.in
1.8
Updated: Jun 3, 2026
Complaints 1482
Resolved
444
Unresolved
1038
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Shadowfax reviews & complaints page 33

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R
Rajesh Kumar Ramadasan
Mar 5, 2022
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Delivery boy asking petrol money for delivering the product

I have ordered product from meesho. Delivery boy from shadowfax cancelled the order and asking petrol money for deliverying product. What kind of service is this? Won't u give petrol allowance to your employees. Don't you train delivery boys how to speak with customers....
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R
RadheKrishna Collection
Mar 5, 2022
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Address: A-24, Gaytri nagar, sodala, ajmer road, Jaipur Rajasthan

Haven't parcel received yet
Please deliver my parcel
Shadowfax customer support has been notified about the posted complaint.
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Hi there,

This shouldn't be happening. Please reach out to us via [protected]@shadowfax.in along with your AWB number so that we can look into this for you.

Regards
Team Shadowfax
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    H
    Harish Kumar Hirani
    Mar 5, 2022
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    AWB - R[protected]FPL

    I didn't get my parcel yet.
    Please let me know this.

    Regards
    Harish
    [protected]
    Shadowfax customer support has been notified about the posted complaint.
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      N
      nitin sindhu
      Mar 4, 2022
      Resolved
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      Resolved

      Address: Hotel S.k park Blu murthal sonipat

      Your delivery service very delay
      I'm not happy ur service
      Apr 13, 2022
      Complaint marked as Resolved 
      Shadowfax customer support has been notified about the posted complaint.
      Mar 04, 2022
      Updated by nitin sindhu       Service very ver byy poor

      Verified Support
      Mar 05, 2022
      Shadowfax Customer Care's response       Hi Nitin, we regret the inconvenience caused to you. We have forwarded your concern to our team and will get back to you with an update at the earliest. Please bear with us.
      Verified Support
      Mar 13, 2022
      Shadowfax Customer Care's response       Dear Nitin,

      Greetings from Shadowfax!

      As per the update received from our team, your shipment has been delivered successfully. Do let us know if we can help you in any other way.

      Regards,
      Team Shadowfax
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        #
        #$@chin
        Mar 4, 2022
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        Sir I returned product(bio oil) on 26 Feb 22 at 1245hrs but status not updated.I need pickup slip so that I can claim my refund.
        plz do the needful as early as possible.

        Thanks & regards
        Sachin
        Shadowfax customer support has been notified about the posted complaint.
        Mar 09, 2022
        Updated by #$@chin         After so many days no action has been taken by shadowfax & meesho.I hope meesho will look into the matter seriously.
        plz take imdt action to resolve the issue.
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          V
          Vix33
          Mar 4, 2022
          Resolved
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          Resolved

          Shadow fax has scheduled pick up of a return item bought on AJIO and is yet to contact me however they have been putting me messages of these false attempts. AJIO Order AWB R[protected]AJI. Not able to reach your guy at[protected] PIN 3478. It’s always busy for past hour or so. Multiple attempts to reach this guy failed. Please arrange pick up and stop putting messages of false attempts. NO ONE ATTEMPTED TO PICK UP TILL NOW.
          Apr 13, 2022
          Complaint marked as Resolved 
          Shadowfax customer support has been notified about the posted complaint.
          Verified Support
          Mar 05, 2022
          Shadowfax Customer Care's response           Hi there,

          This shouldn't be happening. We'd like to take a closer look at your concern. We have escalated this matter to our internal team and shall get this resolved at the earliest.

          Regards
          Team Shadowfax
          Verified Support
          Mar 13, 2022
          Shadowfax Customer Care's response           Dear Customer,

          Greetings from Shadowfax!

          As per the update received from our team, your shipment has been picked up successfully. Do let us know if we can help you in any other way.

          If you're satisfied with the team's effort or have feedback to share, please visit http://bit.ly/3imqzz0 and http://bit.ly/3xfn2Xi to rate our performance.

          Regards,
          Team Shadowfax
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            V
            Vrushali302
            from Malegaon, Maharashtra
            Mar 4, 2022
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            Address: Gayatri nagar malegaon camp malegaon nashik

            Hi I'm Vrushali lives in malegaon of district nashik. I got my product delivered on 12th Feb due to fit issues I raised the return on the same day. And returned my product on 13th Feb. But delivery boy named mangesh pawar haven't updated it and I didn't get message of the same and didn't get the pickup slip too. And when I called him he asked me to raise the return request again but my return window has been closed. Even after returning the product on time I didn't get my refund so please look after it and make the pick up slip available for me.
            Shadowfax customer support has been notified about the posted complaint.
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              P
              Preethika Rudrapogu
              from GUNTUR, Andhra Pradesh
              Mar 4, 2022
              Resolved
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              Resolved

              Address: D.no: 22-19-1331, St Anns school backside, Amaravati road, guntur

              I placed an order in Flipkart and this is the order number SF84872362FLP.
              It is to be delivered at 2 March. As I am not available that day, i asked them to deliver next day but without my permission they cancelled the order.
              I already paid through contact less delivery of amount 500.
              Apr 11, 2022
              Complaint marked as Resolved 
              Shadowfax customer support has been notified about the posted complaint.
              Verified Support
              Mar 05, 2022
              Shadowfax Customer Care's response               Hi Preethika, we regret the inconvenience caused to you. We have forwarded your concern to our team and will get back to you with an update at the earliest. Please bear with us.
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                S
                Shivani sharma meesho
                from Ghaziabad, Uttar Pradesh
                Mar 3, 2022
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                Address: 32,PANCHWATI EXT,NEAR THAPAR PLAZA,G.T.ROAD,GHAZIABAD

                When a delivery boy call me I just getting late for 5 minutes due to stuck in exam of my daughter... As a result he just use abusing language and cancel my order to his own.. It was disgusting and I want that boy to jail... And you don't take any action, I will go legal action towards the company...
                Shadowfax customer support has been notified about the posted complaint.
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                  R
                  RamyaVenkidupathy
                  Mar 3, 2022
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                  I have a return pickup from clovia, but this pick up agent from shadowfax, didn't give a call for pick up and it is more than 10 days now. Sever is very poor, this is AWB: R[protected]CL, atleast do the neeful now
                  Shadowfax customer support has been notified about the posted complaint.
                  View replies
                  Hi Ramya, we regret the hassle you have undergone. Please write to us at [protected]@shadowfax.in stating your concern in detail along with the AWB id to assist you in a better way.
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                    R
                    Riddhi Pritesh Soni
                    Mar 3, 2022
                    Resolved
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                    Resolved

                    Address: Holichakla, Vaso

                    Courier reached near by me. And I have received msg to Shadowfax rider [protected] will deliver your Mahalaxmi order AWB SF[protected]FPL today. Attempt code 7621 Visit https://tracker.shadowfax.in.but still not received courier.this msg received on date 2/3/2022
                    Apr 6, 2022
                    Complaint marked as Resolved 
                    Shadowfax customer support has been notified about the posted complaint.
                    Verified Support
                    Mar 05, 2022
                    Shadowfax Customer Care's response                     Hi Riddhi, we regret the hassle you have undergone. We have forwarded your concern to our team and will get back to you with an update at the earliest. Please bear with us.
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                      A
                      Ankeeta Patel
                      Mar 2, 2022
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                      Product not received and status updated as delivered. show me proof
                      order id SF[protected]FPL
                      Shadowfax customer support has been notified about the posted complaint.
                      View replies
                      Hi Ankeeta,

                      We'd like to take a closer look at your concern. Kindly reach out to us via [protected]@shadowfax.in along with your AWB number so that we can have this checked.

                      Regards
                      Team Shadowfax
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                        U
                        Ujjwala BT
                        from Bengaluru, Karnataka
                        Mar 1, 2022
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                        Team,

                        We had ordered product (saree) from facebook. However, a wrong product has been delivered. Also, quality is bad. Cloth material is so thin and does not match display pic..

                        We are terrible disappointed. We don't want this product and arrange for return and refund at the earliest.

                        Not sure, if this is a trust worthy site. Business will not grow if you are not genuine.

                        Do the needful.
                        See attached images for what we ordered and what we received.
                        Shadowfax customer support has been notified about the posted complaint.
                        Mar 01, 2022
                        Updated by Ujjwala BT                         Shadowfax are cheaters

                        View replies
                        Hi Ujjwala,

                        This shouldn't be happening. We'd like to take a closer look at your concern. We have escalated this matter to our internal team and shall get this resolved at the earliest.

                        Regards
                        Team Shadowfax
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                          S
                          Soumo Bhattacharya
                          Feb 28, 2022
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                          Address: Kakurgachi, Kolkata

                          Sir, Main ek Food delivery boy huun Mera id 684462 ye hai, mere pass 26th February ko ek call aya tha ki main Shadow fax ka TL hoon aur ek OTP apke pass giya hai woo mujhea avi dijiye aur apka app delete kar dijiye aur main jabtak na bolu app mat kholeyea aur koi order regarding call ayegato mujhse conference pe bat karwa dijiyeaga maine jaise TL bola tha usi tarah kiya tha our avi Monday ko mere pass ek sms aya ke apka id terminate ho giya fir maine app download kar ke dekha mere id main penalty show kar raha hai RS 870/- ka aur id block ho gaya hai please sir ye totally mere sath fraud hua hai please sir check Karke ye problem ka solution nikaliyea .
                          Shadowfax customer support has been notified about the posted complaint.
                          View replies
                          Hi Soumo,

                          This shouldn't be happening. We'd like to take a closer look at your concern. Please be assured that we have escalated this matter to our internal team for further investigation.

                          Regards
                          Team Shadowfax
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                            S
                            Samatoo
                            Feb 28, 2022
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                            Rider rudely behave ...
                            Rider told me wait for 1 hr after 1 hr rider not come i was waiting in the market ...i am also the employee of kfc it not good .How r u ruuing the business ..
                            So bad experience
                            Shadowfax customer support has been notified about the posted complaint.
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                            Rider not picked my return order
                            Reply
                            Hi there,

                            This shouldn't be happening. We'd like to take a closer look at your concern. Please share your AWB number for us(via [protected]@shadowfax) to assist you better and resolve your issue on priority.

                            Regards
                            Team Shadowfax
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                              B
                              banavathu sravanibai
                              Feb 27, 2022
                              Resolved
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                              Resolved

                              Address: 128-1-57, Gorantla, Guntur, Andhrapradesh, pin-522034

                              I have ordered a product(Kirthi) in MEESHO on 2nd February 2022 but I returned it shadowfax agent who was assigned by MEESHO due to unfit of size. The shadowfax agent came and he picked up the product but he didn't updated the picked status. i have called to MEESHO help center to ask regarding this issue for number of times but they were not giving proper response and product money.so kindly help me in this matter.
                              Thank you
                              Mar 30, 2022
                              Complaint marked as Resolved 
                              Shadowfax customer support has been notified about the posted complaint.
                              Verified Support
                              Feb 27, 2022
                              Shadowfax Customer Care's response                               Hi Banavathu, we regret the hassle you have undergone. Please write to us at [protected]@shadowfax.in stating your concern in detail along with the AWB id to assist you in a better way.
                              View replies
                              I have done payment in shadowfax. Now my oder has been cancelled ... Please refund my money back
                              Reply
                              I ordered a 6 piece bra panty set and they ordered me a saree I want refund
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                                S
                                Sharmilasethuraj
                                from Chennai, Tamil Nadu
                                Feb 27, 2022
                                Resolved
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                                Resolved

                                Address: Woww women pg

                                Please find the details below
                                Shadowfax rider[protected] PIN 1502 will deliver your Rhea order AWB SF[protected]KR today. Attempt code 3048 Visit https://tracker.shadowfax.in

                                The delivery person called me and asked me OTP n never delivered my parcel
                                Mar 30, 2022
                                Complaint marked as Resolved 
                                Shadowfax customer support has been notified about the posted complaint.
                                Verified Support
                                Feb 27, 2022
                                Shadowfax Customer Care's response                                 Hi Sharmila, we have forwarded your concern to our team and are keen to resolve it at the earliest.
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                                  A
                                  Abhigna Jayanthi
                                  Feb 26, 2022
                                  Resolved
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                                  Resolved

                                  From clovia my return products had to collected by shadowfax delivery but from 4days there are delaying and reschedule my order Im totally fedup with this deliVERY COMPletely previously. same incident and again repeated if they can't do delivery properly y they are accepting bloody ### stupid delivery partners they are full of lazy fellows I hate this delivery i[censored] resolve k otherwise I will complaint in cloviaalso every one has to give zero rating to u people I hate this delivery
                                  Mar 30, 2022
                                  Complaint marked as Resolved 
                                  Shadowfax customer support has been notified about the posted complaint.
                                  Feb 26, 2022
                                  Updated by Abhigna Jayanthi                                   From clovia my return products had to collected by shadowfax delivery but from 4days there are delaying and reschedule my order Im totally fedup with this deliVERY COMPletely previously. same incident and again repeated if they can't do delivery properly y they are accepting bloody ### stupid delivery partners they are full of lazy fellows I hate this delivery i[censored] resolve k otherwise I will complaint in cloviaalso every one has to give zero rating to u people I hate this delivery
                                  Was this
                                  Verified Support
                                  Feb 27, 2022
                                  Shadowfax Customer Care's response                                   Hi Abhigna, we regret the hassle you have undergone. Please write to us at [protected]@shadowfax.in stating your concern along with the AWB id to assist you in a better way.
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                                    A
                                    agrawanshi
                                    Feb 26, 2022
                                    Resolved
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                                    Resolved

                                    Website: www.shadowfax.in

                                    AWB R[protected]TDN
                                    The driver does not take calls and does not pickup my return product and falsely claims that i am unreachable. This is extremely unprofessional behaviour and i have been left with no option but to complaint to you regrading the issue as you dont have any customer care number either. I am being told by the company that we have specifically asked them to do a manual pickup asap but the pickup guy again and again puts false statements on the portal. I have tried to contact him hundreds of times but this is completely not acceptable now.
                                    Apr 7, 2022
                                    Complaint marked as Resolved 
                                    Shadowfax customer support has been notified about the posted complaint.
                                    Verified Support
                                    Mar 05, 2022
                                    Shadowfax Customer Care's response                                     Dear Customer,

                                    Please be informed that the pick-up has been canceled by the seller. Kindly get in touch with your seller for better assistance in this regard.

                                    Regards,
                                    Team Shadowfax
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                                      S
                                      Saranyammu
                                      from Chennai, Tamil Nadu
                                      Feb 25, 2022
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                                      Address: 29 ,Sanjay Gandhi nagar ,1st Street, Pallavaram

                                      I have already given complaint but there was no response regarding the issuse i have mentioned ...
                                      Shadowfax customer support has been notified about the posted complaint.
                                      View replies
                                      Hi Saranyammu, we regret the inconvenience. We would like to take a closer look at your concern. Please write to us at [protected]@shadowfax.in to drive this to a resolution.
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