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Shadowfax Complaints & Reviews

1.8
Updated: Oct 26, 2025
Complaints 1452
Resolved
436
Unresolved
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Shadowfax reviews & complaints page 34

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R
Ravi mathurr
Feb 9, 2022
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Address: Okhla

My order cancelled by delivery boy he ask to office I want a open delivery.he delivery boy a layer.and my payment received from delivery boy and not to be a refund
Shadowfax customer support has been notified about the posted complaint.
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    R
    Ranjithkavil
    from Kannur, Kerala
    Feb 9, 2022
    Resolved
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    Resolved

    I ordered an item in Meesho and amount paid through the UPI which is sent by shadowfax. But the delivery agent told amount not paid and denied to deliver the item. Now the order got cancelled. So need the refund.

    AWB number : SF[protected]FPL
    +1 photos
    Mar 27, 2022
    Complaint marked as Resolved 
    Shadowfax customer support has been notified about the posted complaint.
    Verified Support
    Feb 14, 2022
    Shadowfax Customer Care's response
    Dear Ranjith,

    Greetings from Shadowfax!

    We regret the inconvenience you have faced. Please be assured that we have forwarded your concern to the right team for a quick resolution.

    Regards,
    Team Shadowfax
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      A
      Aishwarya Janarthanam
      Feb 8, 2022
      Resolved
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      Resolved

      I have purchased a maroon kurti set for 638 rupees.On 25th Jan it was delivered.first I tried to pay through Google pay it declined.so, I paid cash.After sometime money is debited in my account through Google pay.Because of this I paid 2 times for one product.kindly help me.i have attached Google pay bill and my order id images.
      +8 photos
      Mar 12, 2022
      Complaint marked as Resolved 
      Shadowfax customer support has been notified about the posted complaint.
      Verified Support
      Feb 09, 2022
      Shadowfax Customer Care's response
      Dear Aishwarya,

      Greetings from Shadowfax!

      We'd like to inform you that our team is looking into this with the highest priority and will update you regarding the same at the earliest. 

      Regards,
      Team Shadowfax
      Verified Support
      Mar 28, 2022
      Shadowfax Customer Care's response
      Dear Aishwarya,

      Greetings of the day!

      As per the update received from our team, your complaint has been resolved. Do let us know if we can help you in any other way.

      If you like the way we served you, we would like you to give us a rating on our business page. Please click on the link https://g.page/Shadowfax-Technologies?we and http://bit.ly/3xfn2Xi to rate our performance.

      Regards,
      Shadowfax Team
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        H
        Honey99900
        from Agra, Uttar Pradesh
        Feb 7, 2022
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        Address: Om garden rohta gwalior road Agra

        I am himanshu from agra .
        I want to know why my product delayed . My product received by shadowfax on 2 February at delhi and today is 7 February until my product is at delhi . My humble request to shadowfax please send my product to me as soon as possible.
        Shadowfax customer support has been notified about the posted complaint.
        Hi there,

        This shouldn't be happening. We'd like to take a closer look at your concern. Please share your AWB number for us(via [protected]@shadowfax.in) to assist you better and resolve your issue on priority.

        Regards
        Team Shadowfax
        Honey99900's [Complaint's author] reply, Feb 7, 2022
        SF188422736PIC this is my AWB NO.
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          S
          SHAMBHAVI SAM
          Feb 7, 2022
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          Address: New Sapthagiri Layout

          U r delivery agent has cheated on me by not delivering the product from mesho whose amount was already paid and has recorded it as product delivered.
          Shadowfax customer support has been notified about the posted complaint.
          Hi Shambhavi,

          This shouldn't be happening. We'd like to take a closer look at your concern. Please share your AWB number for us(via [protected]@shadowfax.in) to assist you better and resolve your issue on priority.

          Regards
          Team Shadowfax
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            C
            Chetan0143
            Feb 7, 2022
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            Address: h-103 , Naiknavre Society , Near D-Mart, Sasane Nagar, Hadpsar , pune-411028

            Its my Return id - #RT57742673
            Your pickup boy is do feck response .
            I'm not canceled my return order . but your agent do feck attempt .they are sending mi only OTP but not come for taken my parcel and no calling me on my number. that happened last 6 days and today also that do again.
            Shadowfax customer support has been notified about the posted complaint.
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              D
              Dineshparihar
              from PHALODI, Rajasthan
              Feb 7, 2022
              Resolved
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              Resolved

              Address: Jodhpur

              Dear Sir
              My Traeking ID R[protected]FPL
              ORDER ID [protected] form meesho
              सर मेरी कंप्लेंट यह है कि दिनांक 26 जनवरी 2022 को मैंने रिटर्न के लिए रिक्वेस्ट डाली और 29 जनवरी 2022 को 3:00 बजे डिलीवरी ब्वॉय पिकअप के लिए आया उसने उसने प्रोडक्ट ले लिया और क्या शाम तक पिकअप हो जाएगा ऐसा बोला परंतु उसने पिकअप कंफर्म नहीं किया और पिकअप रिजेक्ट को कर दिया मैंने उसने संपर्क करने की बहुत कोशिश की पर उसने मेरा कॉल नहीं उठाया और मेरा नंबर ब्लैक लिस्ट में डाल दिया अतः आपसे निवेदन है इसकी जांच करवाएं जहां से पिक अप हुआ वहां के के कैमरे चेक करवाएं और मेरा पिक मेरा पिकअप कंफर्म करें या मेरा रिफंड मुझे प्रदान करें और डिलीवरी ब्वॉय से संपर्क करें और इसकी जांच करें या फिर मुझे मेरा प्रोडक्ट वापस प्रदान करने का कष्ट करवाएं आज 6 दिन हो गए पर अभी तक कंफर्म नहीं हुआ और ना ही लोकेशन पर मेरे को नहीं डिलीवरी ब्वॉय का पता मिला अतः आपसे निवेदन है कि मेरी प्रॉब्लम का जल्द से जल्द सलूशन करें और कैसे धोखाधड़ी वाले डिलीवरी ब्वॉय का पता करें मुझे मेरा रिपोर्ट प्रदान करें अनीता मुझे इस इश्यू के रिलेटेड एफ आई आर दर्ज करनी पड़ेगी
              दिनेश परिहार, एड्रेस पार्टी सर्किल रातानाडा जोधपुर 342001 पिन कोड
              Mar 13, 2022
              Complaint marked as Resolved 
              Shadowfax customer support has been notified about the posted complaint.
              Verified Support
              Feb 10, 2022
              Shadowfax Customer Care's response
              Dear Dinesh,

              We are glad that your shipment has been delivered successfully. Thank you for reaching out to us. If you're satisfied with the team's effort or have feedback to share, please visit https://bit.ly/SFGMB and bit.ly/ShadowfaxApp to rate our performance.

              Warmly,
              Team Shadowfax
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                N
                nhsharma
                from Noida, Uttar Pradesh
                Feb 6, 2022
                Resolved
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                Resolved

                I ordered a medicine from Apollo pharmacy and it is prepaid order. They assigned a delivery boy name Jeyveer Singh contact no. [protected]. He called me and he didn't find my address I said that you are at wrong address my correct address is already mentioned on Apollo application. Then he said main nahi aa raha hu aapke address par. I said ki I'll raise a complaint against you then he said haan kar lo Jo karna hai na main aa raha and na refund aayega main delivered marked kar dunga.

                If, I'll not get my product or refund I'll make sure I'll take a strong action against you guys.

                Neha Sharma
                [protected]
                Mar 15, 2022
                Complaint marked as Resolved 
                Shadowfax customer support has been notified about the posted complaint.
                Verified Support
                Feb 07, 2022
                Shadowfax Customer Care's response
                Hi Neha,

                This shouldn't be happening. We'd like to take a closer look at your concern. We have escalated this matter to our internal team and shall get this resolved at the earliest.

                Regards
                Team Shadowfax
                Verified Support
                Feb 12, 2022
                Shadowfax Customer Care's response
                Hi Neha,

                We are here to help you. Please be informed that strict action has been taken against the delivery partner.

                Regards
                Team Shadowfax
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                  H
                  hritwik verma
                  Feb 6, 2022
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                  Address: HOUSE NO-55 2ND FLOOR,GODWIN BAGHPAT BYPASS MEERUT (ALL

                  There is refund of my order. And shadowfax delievery boy haf picked up my product and told message will be in your phone.and its been 1 week there is no msg and no reply from shadowfax. And i cant get my money because of that.
                  Shadowfax customer support has been notified about the posted complaint.
                  Dear Hritwik,

                  Greetings from Shadowfax!

                  We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                  Regards,
                  Team Shadowfax
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                    R
                    Raj Kumar Shilwant
                    from Delhi, Delhi
                    Feb 6, 2022
                    Resolved
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                    Resolved

                    Address: D3&A4, Yadav park Nangloi

                    Sir I have submitted my product to you delivery boy he take photo of product and still it is showing pending, it showing Shadowfax rider[protected] PIN 2272 will pick your Decathlon_N order AWB R[protected]DCN today. Attempt code 8412 Visit https://tracker.shadowfax.in. where as I have submitted my product so plz look over the matter. And intimate me earlier.
                    +2 photos
                    Mar 10, 2022
                    Complaint marked as Resolved 
                    Shadowfax customer support has been notified about the posted complaint.
                    Verified Support
                    Feb 07, 2022
                    Shadowfax Customer Care's response
                    Hi Raj,

                    This shouldn't be happening. We'd like to take a closer look at your concern. We have escalated this matter to our internal team and shall get this resolved at the earliest.

                    Regards
                    Team Shadowfax
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                      O
                      omkars0143
                      from Hingoli, Maharashtra
                      Feb 6, 2022
                      Resolved
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                      Resolved

                      Address: Hingoli

                      Awb no; R[protected]DCN
                      That product want to return but the delivery executive call me and take the address but denied to doorstep pickup it repets 2times they call me but not came to pickup, alredy 7 days passed away, when they collect back and also the executive submit wrong status in shadfox that "Pick up is put ON HOLD ".they never came to pickup how customer satisfy with your services?how they trust deshthlon app?
                      Mar 12, 2022
                      Complaint marked as Resolved 
                      Shadowfax customer support has been notified about the posted complaint.
                      Feb 06, 2022
                      Updated by omkars0143
                      Plz pickup the my oder fastly

                      Verified Support
                      Feb 08, 2022
                      Shadowfax Customer Care's response
                      Dear Omkar,

                      Greetings from Shadowfax!

                      We would like to inform you that your shipment has been delivered to the seller. Please contact the seller for refund-related assistance.

                      Below is the tracking link for your reference -

                      https://track.shadowfax.in/track?order=return&trackingId=R[protected]FPL

                      Regards,
                      Team Shadowfax
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                        G
                        Govi krishna Kaza
                        from Manuguru, Telangana
                        Feb 5, 2022
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                        Address: 102 pride nivas, 8b street, gopalnagar society, 500085

                        Hi, my product AWB R[protected]AJI was picked up but was not updated in the app. I don't know what the delivery guy has done with the product. The Ajio people are saying they have no update. I also have the cctv footage of the same regarding the pick up. I want my product back or atleast send it to the Ajio team. Please get it resolved.
                        Shadowfax customer support has been notified about the posted complaint.
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                          B
                          beautiful soul
                          Feb 4, 2022
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                          Itne batmiz log h Bina call kiye khud hi order cancel kr dete h. BC delivery krni bski nhi h to mna kr do
                          Shadowfax customer support has been notified about the posted complaint.
                          Maine allready paid kar diye.meesho aap se parcel mangwaya tha.par Bina parcel deliver kiye confirm kar diya.mere pas status delivered aya message me..aise courier boy k khilaf IPC 420 lagni chahiye...
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                            S
                            Sejal Rajput Parmar
                            Feb 4, 2022
                            Resolved
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                            Resolved

                            Hello Shadowfax, my tracking ID isSF[protected]FPL.
                            Nobody came to deliver my parcel and it got automatically cancelled.
                            Tell me the problem... give me contact number of your delivery person who is illegally cancelling my order.
                            I want my parcel at my doorstep as soon as possible.
                            Please look into this matter fast.
                            Mar 12, 2022
                            Complaint marked as Resolved 
                            Shadowfax customer support has been notified about the posted complaint.
                            Verified Support
                            Feb 07, 2022
                            Shadowfax Customer Care's response
                            Hi Sejal,

                            This shouldn't be happening. We'd like to take a closer look at your concern. We have escalated this matter to our internal team and shall get this resolved at the earliest.

                            Regards
                            Team Shadowfax
                            Verified Support
                            Feb 08, 2022
                            Shadowfax Customer Care's response
                            Hi Sejal,

                            Greetings from Shadowfax!

                            We regret to inform you that your shipment has been marked RTO and is in return manifest to your seller. Kindly connect with your seller for further assistance.

                            Regards,
                            Team Shadowfax
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                              K
                              Kay Are
                              from Kapurthala Cantonment, Punjab
                              Feb 4, 2022
                              Resolved
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                              Resolved

                              My parcel has been returned from Meesho( SF[protected]FPL) by shadow fax without informing me.O want that parcel urgently.If its still in Kapurthala, kindly deliver it to me or call me on [protected].
                              Mar 7, 2022
                              Complaint marked as Resolved 
                              Shadowfax customer support has been notified about the posted complaint.
                              Verified Support
                              Feb 04, 2022
                              Shadowfax Customer Care's response
                              Hi there,

                              This shouldn't be happening. We'd like to take a closer look at your concern. We have escalated this matter to our internal team and shall get back to you at the earliest.

                              Regards
                              Team Shadowfax
                              Dear Sir,

                              As per the update received from our team, we request you to connect with the merchant for further assistance.

                              Regards,
                              Team Shadowfax
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                                A
                                Aishwarya Janarthanam
                                Feb 3, 2022
                                Resolved
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                                Resolved

                                Money paid 2 times for product bought through meesho.kindly revert my money back.my order id is SF[protected]FPL product delivered on 25th jan.i don't know about AWB number I have not got any message regarding this number.kindly revert
                                Mar 7, 2022
                                Complaint marked as Resolved 
                                Shadowfax customer support has been notified about the posted complaint.
                                Verified Support
                                Feb 04, 2022
                                Shadowfax Customer Care's response
                                Hi Aishwarya,

                                This shouldn't be happening. We'd like to take a closer look at your concern. Please reach out to us via [protected]@shadowfax.in so that we can look into this.

                                Regards
                                Team Shadowfax
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                                  S
                                  Sameer sk.m
                                  Feb 3, 2022
                                  Resolved
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                                  Resolved

                                  Address: Sk.sameer,s/o sk.zameer basha door no.16/4c-2-93, vavileti padu village, muslim palem, gundlapalem(), Vavileti padu (v), muslim palem, gundlapalem pos
                                  Website: Shadowfax

                                  Meesho my order is [protected] not delivary to me what the problem please tell us
                                  +1 photos
                                  Mar 9, 2022
                                  Complaint marked as Resolved 
                                  Shadowfax customer support has been notified about the posted complaint.
                                  Verified Support
                                  Feb 03, 2022
                                  Shadowfax Customer Care's response
                                  Dear Sameer,

                                  Greetings from Shadowfax!

                                  We are sorry for the inconvenience you have faced. We stand committed to a safe and delightful delivery experience. Please share your AWB number with us at [protected]@shadowfax.in to escalate this matter to the right departments and take corrective action.

                                  Regards,
                                  Team Shadowfax
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                                    Y
                                    YuvrajMp
                                    Feb 2, 2022
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                                    Address: Hassan District, Karnataka State, India. Pincode-573201

                                    Hello,
                                    I am writing on behalf of order number AWB R[protected]MY. This pick order was supposed to be picked on 31st January. The delivery partner called and advised there is no delivery person coming on 13st Jan to pincode-573128 and he would like to re rescheduled the delivery for 2nd Feb. I agreed and shared him the OTP to reschedule to pick up.
                                    On 2nd feb they called me again and told the delivery pick was rescheduled incorrectly with wrong adress and they want to reschedule again to 3rd of Feb. I agreed and shared the OTP again to reschedule the pickup. But when i received the message it was reschedule to 5th Feb instead of 2nd Feb.
                                    When i called and asked why did they lie that they will pick the order on 3rd instead of 5th, they said they dont have proper service to that location.

                                    THis is bad and worst management from shadofax team. first of all they so uneducated and dont know how to manage the order by giving correct address and pincode. on top of that they will give fake promises to reschedule the delivery and ask us to share the OTP.

                                    List of complaints:
                                    1. If you dont have service to that location why have you partnered saying you will provide service?
                                    2. your staff dont know how to add proper address with pincode.
                                    3. improper response: They refused to pick the call when i called them back to address the issue.

                                    I hope this issue will be resolved soon and my order will be picked up ASAP.
                                    Shadowfax customer support has been notified about the posted complaint.
                                    Dear Yuvraj,

                                    Greetings from Shadowfax!

                                    We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                                    Regards,
                                    Team Shadowfax
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                                      A
                                      akila rachakonda
                                      Feb 2, 2022
                                      Resolved
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                                      Resolved

                                      Address: 14-11-1016 flat no 204 2nd floor kashiram appartment naya basthi beerban bagh Nampally 500012

                                      I have ordered Kurtis in meesho on 27th January and I got a message that I will get a delivery on 30th January shadow rider[protected] pin 6346 will deliver your akila order AWBSF[protected] FPL attempt code 1934 and at night 9:48pm on 30th Jan I got an message that akila your product has been delivered trust me till now I have not got any call or no one knocked door so without OTP number how can my product delivered I already went through the prepaid payment I think delivery boy has used my parcel I need the resolution call to my alternate number [protected] for more details I want to escalate it legally
                                      +3 photos
                                      Mar 9, 2022
                                      Complaint marked as Resolved 
                                      Shadowfax customer support has been notified about the posted complaint.
                                      Feb 02, 2022
                                      Updated by akila rachakonda
                                      I have ordered Kurtis in meesho on 27th January and I got a message that I will get a delivery on 30th January shadow rider[protected] pin 6346 will deliver your akila order AWBSF[protected] FPL attempt code 1934 and at night 9:48pm on 30th Jan I got an message that akila your product has been delivered trust me till now I have not got any call or no one knocked door so without OTP number how can my product delivered I already went through the prepaid payment I think delivery boy has used my parcel I need the resolution call to my alternate number [protected] for more details I want to escalate it legally

                                      Verified Support
                                      Feb 03, 2022
                                      Shadowfax Customer Care's response
                                      Dear Akila,

                                      Greetings from Shadowfax!

                                      We'd like to inform you that our team is looking into this with the highest priority and will update you regarding the same at the earliest. 

                                      Regards,
                                      Team Shadowfax
                                      Verified Support
                                      Feb 06, 2022
                                      Shadowfax Customer Care's response
                                      Dear Akila,

                                      Greetings from Shadowfax!

                                      As per the update received from our team, your shipment has been delivered successfully. Do let us know if we can help you in any other way.

                                      If you're satisfied with the team's effort or have feedback to share, please visit http://bit.ly/3imqzz0 and http://bit.ly/3xfn2Xi to rate our performance.

                                      Regards,
                                      Team Shadowfax
                                      Hi shadowfax thank you for your support as I received my product today at 8:00pm thank you for your quick response
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                                        G
                                        Ganpati Lifestyles
                                        Feb 1, 2022
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                                        Return to origin order tampered and wrong product returned

                                        [Seller]

                                        Hi,
                                        My order was not delivered and returned to origin. In the transit the order has been tampered and I have received wrong product.
                                        AWB no. : SF[protected]FPL

                                        Product shipped was a Kurta set but in return got a lungi.
                                        This is very unpleasant and totally unacceptable....
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