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Shadowfax Complaints & Reviews

shadowfax.in
1.8
Updated: Oct 26, 2025
Complaints 1452
Resolved
436
Unresolved
1016
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Shadowfax reviews & complaints page 35

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M
manjeetkaur19
Feb 1, 2022
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Address: TELENGANA

My parcel pickuped on 28 jan till date no update what's happening with my parcel why till now not shipped please revert
AWB no-SF[protected]KR

Name-B.anil reddy
No-[protected], [protected]
Shadowfax customer support has been notified about the posted complaint.
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Hi Anil,

This shouldn't be happening. We'd like to take a closer look at your concern. We have escalated this matter to our internal team and will get this resolved at the earliest.

Regards
Team Shadowfax
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    A
    Afreen Shahid
    Feb 1, 2022
    Resolved
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    Resolved

    My Customer's Delivery Is Failed Without Any Reason, Please Re-Attempt The Delivery.

    Hello shadowfax team i'am reseller in meesho app so my customer delivery is failed without any reason (TRACKING ID: SF[protected]FPL) there is no call receive from a delivery boy, So the delivery failed reason is totally wrong and this is the 4th - 5th time that i was suffering from this problem, all the time the delivery was failed why?? And without reason, i mean how could be your team are so irresponsible? This is so disappointing.br...
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    G
    gridharan gri
    Jan 31, 2022
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    Actually subjected Shipment shows as delivered but actually we have not yet received
    Shadowfax customer support has been notified about the posted complaint.
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    Dear Gridharan,

    Greetings from Shadowfax!

    We'd like to inform you that our team is looking into this with the highest priority and will update you regarding the same at the earliest. 

    Regards,
    Team Shadowfax
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      V
      Vanya Agarwal
      Jan 31, 2022
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      I ordered from mc donald app...at tbe time of delivery of the parcel I received a msg that it has been delivered...but didn't received...called the delivery boy ...he said just coming in 5 mins...then hos phone was not reachable...disgusting...
      Shadowfax customer support has been notified about the posted complaint.
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        A
        anjana sahoo
        Jan 30, 2022
        Resolved
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        Resolved

        Address: Cda, Sec-6, Cuttack odisha

        On 16th jan 22 i hv rcvd from two 2 sarees on one pkt on the sm day i hv returned those products also bt i got my refund of one product . Nxt day i.e on 17th jan 22 sm delivery boy came for pick the sm product which i hv already given on 16 th of jan. Bt on messho app its showing ur request is rejected. I contact with ccare of messho they are saying tht delivery boy may be didn't update properly so we r unble to slv ur problem u contact with shadowfax. I want to talk with the delivery boy about tht product & return my money. Tht delivery boy didn't give me any pickup slip also there is no msg of pickup. Plz help
        Mar 9, 2022
        Complaint marked as Resolved 
        Shadowfax customer support has been notified about the posted complaint.
        Jan 30, 2022
        Updated by anjana sahoo         I want to talk with the delivery boy or shdowfax customer care team
        Verified Support
        Jan 30, 2022
        Shadowfax Customer Care's response         Dear Anjana,

        Greetings from Shadowfax!

        We are sorry for the inconvenience you have faced. We stand committed to a safe and delightful delivery experience. Please share your AWB number with us at [protected]@shadowfax.in to escalate this matter to the right departments and take corrective action.

        Regards,
        Team Shadowfax
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          L
          Lalitha. M
          Jan 29, 2022
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          The delivery boy

          How would the delivery boy cancelled my order without my permission...
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          S
          Sayali D
          Jan 29, 2022
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          The delivery boy is very arrogant. gives stupid reasons for failed picked. I have return order pickup up in same day from other executive, but shadow fax executive and their services are pathetic.

          Order details
          AJIO Order AWB R[protected]AJI. You may reach us at[protected] PIN 9342
          Shadowfax customer support has been notified about the posted complaint.
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            S
            Sumeet Godhwani
            Jan 29, 2022
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            I have not received the refund of my order no.[protected].The item was picked up on 4 Jan 2022.please help me in the refund of my money
            Shadowfax customer support has been notified about the posted complaint.
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              A
              Aishwarya Janarthanam
              Jan 28, 2022
              Resolved
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              Resolved

              Not at all attending my query for my problem.fraud company.got my money 2 times
              Mar 4, 2022
              Complaint marked as Resolved 
              Shadowfax customer support has been notified about the posted complaint.
              Verified Support
              Feb 01, 2022
              Shadowfax Customer Care's response               Dear Aishwarya,

              Greetings from Shadowfax!

              We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

              Regards,
              Team Shadowfax
              View replies
              Dear Sir/Madam,

              We're truly sorry about your experience and keen to make it right. Please share the AWB number with us via [protected]@shadowfax.in to expedite the resolution.

              Sincerely,
              Team Shadowfax
              Reply
              Aishwarya Janarthanam's [Complaint's author] reply, Feb 1, 2022
              SF203372036443FPL this is my order number.i got a product from meesho.i paid it through Google pay.they said it failed.so, I paid it through physical money.but my digital transaction has been done and I got a msg from bank my money is debited.so, it was double payment for single product.kindly revert my digital transaction
              SF[protected]FPL this is my order number
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                A
                Aparnatv
                from Kannur, Kerala
                Jan 28, 2022
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                I ordered an item in Meesho and amount paid through the UPI which is sent by shadowfax. But the delivery agent told amount not paid and denied to deliver the item. Now the order got cancelled. So need the refund.

                AWB number : SF[protected]FPL
                +2 photos
                Shadowfax customer support has been notified about the posted complaint.
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                  A
                  Aishwarya Janarthanam
                  Jan 27, 2022
                  Resolved
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                  Resolved

                  I have bought product through meesho,
                  I have paid it through gpay 1st time but it showed declined.so, I paid physical money.then after sometime money is debited in my account to the name shadow fax technology.kindly help
                  Mar 28, 2022
                  Complaint marked as Resolved 
                  Got money
                  Shadowfax customer support has been notified about the posted complaint.
                  Verified Support
                  Jan 28, 2022
                  Shadowfax Customer Care's response                   Dear Sir/Madam,

                  We're truly sorry about your experience and keen to make it right. Please share the AWB number with us via [protected]@shadowfax.in to expedite the resolution.

                  Sincerely,
                  Team Shadowfax
                  View replies
                  What is [protected]@shadowfax.in
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                    S
                    Sagil MSń
                    Jan 27, 2022
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                    Address: Kochi

                    I'm shadowfax delivery partner from kochi.
                    I want to know that..
                    Why Shadowfox only gets a less orders nowadays?.
                    Shadowfax customer support has been notified about the posted complaint.
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                      A
                      Aishwarya Janarthanam
                      Jan 27, 2022
                      Resolved
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                      Resolved

                      I paid the product through gpay but failed at that time.so, I paid cash on delivery.but after sometime money debited from my bank account
                      Mar 28, 2022
                      Complaint marked as Resolved 
                      Got money
                      Shadowfax customer support has been notified about the posted complaint.
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                        Y
                        Yogita72
                        from Jammu, Jammu and Kashmir
                        Jan 27, 2022
                        Resolved
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                        Resolved

                        Not Refunding my Money

                        Address: 1st floor, Appek Building, 93/A, 4th B Cross Rd, 5th Block, Koramangala, Bengaluru, Karnataka 560095

                        I was supposed to get a product via shadowfax which i had ordered on meesho. on the delivery day i received a sms saying pay through this link for cashless delivery. I payed via the link for which i have All details. And after few hours i recieved a sms saying that your order couldn't be delivered as delivery area is not serviceable....
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                        S
                        suman122
                        from North Lakhimpur, Assam
                        Jan 26, 2022
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                        Address: Town Bantow Ward No.14 Po/ps- Khelmati North Lakhimpur, 787031 Assam
                        Website: Shadowfax

                        A delivery boy of Shadowfax Who had delivered my order after the parcel that i received the delivery boy fraudster had submitted that I had cancel the order, how can it possible when I have already received the parcel, How can it possible when I have already the invoice and product, When I'm checking the website where I had ordered it showing cancel and the margin which will had to credited after the delivery... after this I went to the shadowfax company where the owner of Shadowfax didn't gave any response to my complain...so please do something as soon as possible the margin money I want back... Fraud Shadowfax owner fraud delivery boy
                        Shadowfax customer support has been notified about the posted complaint.
                        Verified Support
                        Jan 27, 2022
                        Shadowfax Customer Care's response                         Dear SIR/Madam,

                        We're truly sorry about your experience and keen to make it right. Please share the AWB number with us at [protected]@shadowfax.in to expedite the resolution.

                        Sincerely,
                        Team Shadowfax
                        Jan 29, 2022
                        Updated by suman122                         AWB- SF[protected]FPL
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                          K
                          Kalyan Bharath
                          Jan 26, 2022
                          Resolved
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                          Resolved

                          Address: Dilshuknagar

                          My account is in active but it's showing like not open And it was blocke i think so .please go through it and open my account access... Please do it as early as possible...
                          +1 photos
                          Mar 9, 2022
                          Complaint marked as Resolved 
                          Shadowfax customer support has been notified about the posted complaint.
                          Jan 26, 2022
                          Updated by Kalyan Bharath                           My account was not working
                          Verified Support
                          Jan 27, 2022
                          Shadowfax Customer Care's response                           Dear Kalyan,

                          Greetings from Shadowfax!

                          It is very unfortunate that you had a bitter experience with us. We will soon get in touch with you to resolve the problem effectively. Request your patience in this regard.

                          Regards,
                          Team Shadowfax
                          Verified Support
                          Feb 03, 2022
                          Shadowfax Customer Care's response                           Dear Kalyan,

                          Greetings from Shadowfax!

                          We are sorry to let you know that, as per the policy, we will not be able to re-activate your ID as it was terminated by the concerned team and the reason is being given in the app.

                          Regards,
                          Team Shadowfax
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                            J
                            Jefin Antony
                            Jan 25, 2022
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                            I am a shadowfax delivery partner . Due to certain health issues i couldnt able to work for almost 2 months and my ID got decativated without any notice .. pls help me tl resolve this issue
                            Shadowfax customer support has been notified about the posted complaint.
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                              M
                              Mou10
                              Jan 25, 2022
                              Resolved
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                              Resolved

                              My tracking id SF[protected]FPL has not been delivered yet...it's been more than 20 days now...It's only showing out for delivery and then it is showing we could not attempt delivery and keep on rescheduling the date...it has happened atleast 7 times now...I am literally fed up now...please help me out please
                              +1 photos
                              Mar 8, 2022
                              Complaint marked as Resolved 
                              Shadowfax customer support has been notified about the posted complaint.
                              Verified Support
                              Jan 27, 2022
                              Shadowfax Customer Care's response                               Dear Mou10,

                              Greetings from Shadowfax!

                              Please accept our sincere apologies for the inconvenience. We have escalated this matter to our internal team and shall get back to you at the earliest.

                              Regards,
                              Team Shadowfax
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                                G
                                Gokuls09
                                from Jaipur, Rajasthan
                                Jan 25, 2022
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                                Some of my parcels (R[protected]fpl, r[protected]fpl) were supposed to pickup by shadowfax courier but every time it gets on hold even though i don't get any call also they ask money for pickups. I am warning you for the last time, if my order is not picked up by tomorrow, then i will take action against you in court.. It's has been 3 days from date of pickup but still my pickups not done i have asked for help in everyway but i couldn't get any satisfaction response... From your side... I am very disappointed to get such experience from shadowfax... Please let me know within day when my return order pickup looking forward from hearing you...
                                Thanks,
                                Regards,
                                Gokul sharma
                                [protected],
                                +2 photos
                                Shadowfax customer support has been notified about the posted complaint.
                                Verified Support
                                Jan 27, 2022
                                Shadowfax Customer Care's response                                 Dear Gokul,

                                Greetings from Shadowfax!

                                Please accept our sincere apologies for the inconvenience. We have escalated this matter to our internal team and shall get back to you at the earliest.

                                Regards,
                                Team Shadowfax
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                                  S
                                  Sapthami Shetty
                                  Jan 25, 2022
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                                  I have sent a request to refund.but the delivery guy is not taking the product back.
                                  Tracking id:R[protected]FPL
                                  +1 photos
                                  Shadowfax customer support has been notified about the posted complaint.
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