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Shadowfax Complaints & Reviews

1.8
Updated: Jan 24, 2026
Complaints 1476
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443
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Shadowfax reviews & complaints page 35

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A
Anandkumarsiginam
Feb 11, 2022
Resolved
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Hi this is Anand

I order a product in meeshow for cash on delivery and I got a tracking id from from shadowfax because iam not available in home I did online payment to shadow fax (attached proof) but after that I didnt got product it got cancel and I didn't get refunt also from pas 1 month I reaching their customer support and iam sending lot of mails no one is not responding properly its been one month please kindly to need full
Re: Refund the Amount//Tracking ID: SF[protected]FPL// //SF[protected]FPL.//

Thank u
Mar 14, 2022
Complaint marked as Resolved 
Shadowfax customer support has been notified about the posted complaint.
Verified Support
Feb 11, 2022
Shadowfax Customer Care's response
Dear Anand,

Greetings from Shadowfax!

We regret the inconvenience you have faced. We have forwarded your concern to the right team for a quick resolution.

Regards,
Team Shadowfax
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    M
    maiakal_kshetriye
    Feb 10, 2022
    Resolved
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    Resolved

    Address: guragon

    Dear Team,

    I have not received my courier and shadowfax has does not shared contact number with me of delivery guy. Please check and help to get my couirer

    Order - SF[protected]PIC

    Customer name - Maiakal Kshetriye
    Customer contact - [protected]
    Feb 11, 2022
    Complaint marked as Resolved 
    what the hell is going on with you guys are you guys are muggers or what you are giving resolution to customer what the hell is this. abey salo suwar ke bacho tumse samsya suljhai nahi jati kya grahak ki anpadh salo courier nahi aya hai kuttey ke pilo
    Shadowfax customer support has been notified about the posted complaint.
    Verified Support
    Feb 14, 2022
    Shadowfax Customer Care's response
    Dear Maiakal,

    Greetings from Shadowfax!

    We're reaching out to confirm that your complaint has been resolved by our team. We hope it's been done to your satisfaction.

    If you're satisfied with the team's effort or have feedback to share, please visit https://bit.ly/SFGMB and bit.ly/ShadowfaxApp to rate our performance.

    Warmly,
    Team Shadowfax
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      S
      Sunil Ahir
      Feb 9, 2022
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      Address: Prhaladnagar

      Mene 10 baje order Kiya tha, order pickup kar diya he rider ne par abhitak order dilivery nahi kiya or call nahi utha rha..uska name he sabir Shaikh..uska number he[protected]..in Ahmedabad
      Shadowfax customer support has been notified about the posted complaint.
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        E
        Ekta Jaiswal Anand
        Feb 9, 2022
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        Worst app, as I am reading others reviews and same happened with me, I ordered from Nykaa, which was in return, After 1 week I got a call for pickup on Sunday around 8:pm at office address, when I asked him to come on week days, delivery boy replied I will cancel your pickup, and same has been done by shadow fax team...guys never and never try such a pathetic company and specially entrepreneurs don't spoil your business by making them your partner. Pathetic,
        Shadowfax customer support has been notified about the posted complaint.
        Dear Ekta,

        Greetings from Shadowfax!

        We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

        Regards,
        Team Shadowfax
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          R
          Ravi mathurr
          Feb 9, 2022
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          Address: Okhla

          My order cancelled by delivery boy he ask to office I want a open delivery.he delivery boy a layer.and my payment received from delivery boy and not to be a refund
          Shadowfax customer support has been notified about the posted complaint.
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            R
            Ranjithkavil
            from Kannur, Kerala
            Feb 9, 2022
            Resolved
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            Resolved

            I ordered an item in Meesho and amount paid through the UPI which is sent by shadowfax. But the delivery agent told amount not paid and denied to deliver the item. Now the order got cancelled. So need the refund.

            AWB number : SF[protected]FPL
            Mar 27, 2022
            Complaint marked as Resolved 
            Shadowfax customer support has been notified about the posted complaint.
            Verified Support
            Feb 14, 2022
            Shadowfax Customer Care's response
            Dear Ranjith,

            Greetings from Shadowfax!

            We regret the inconvenience you have faced. Please be assured that we have forwarded your concern to the right team for a quick resolution.

            Regards,
            Team Shadowfax
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              A
              Aishwarya Janarthanam
              Feb 8, 2022
              Resolved
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              Resolved

              I have purchased a maroon kurti set for 638 rupees.On 25th Jan it was delivered.first I tried to pay through Google pay it declined.so, I paid cash.After sometime money is debited in my account through Google pay.Because of this I paid 2 times for one product.kindly help me.i have attached Google pay bill and my order id images.
              Mar 12, 2022
              Complaint marked as Resolved 
              Shadowfax customer support has been notified about the posted complaint.
              Verified Support
              Feb 09, 2022
              Shadowfax Customer Care's response
              Dear Aishwarya,

              Greetings from Shadowfax!

              We'd like to inform you that our team is looking into this with the highest priority and will update you regarding the same at the earliest. 

              Regards,
              Team Shadowfax
              Verified Support
              Mar 28, 2022
              Shadowfax Customer Care's response
              Dear Aishwarya,

              Greetings of the day!

              As per the update received from our team, your complaint has been resolved. Do let us know if we can help you in any other way.

              If you like the way we served you, we would like you to give us a rating on our business page. Please click on the link https://g.page/Shadowfax-Technologies?we and http://bit.ly/3xfn2Xi to rate our performance.

              Regards,
              Shadowfax Team
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                H
                Honey99900
                from Agra, Uttar Pradesh
                Feb 7, 2022
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                Address: Om garden rohta gwalior road Agra

                I am himanshu from agra .
                I want to know why my product delayed . My product received by shadowfax on 2 February at delhi and today is 7 February until my product is at delhi . My humble request to shadowfax please send my product to me as soon as possible.
                Shadowfax customer support has been notified about the posted complaint.
                Hi there,

                This shouldn't be happening. We'd like to take a closer look at your concern. Please share your AWB number for us(via [protected]@shadowfax.in) to assist you better and resolve your issue on priority.

                Regards
                Team Shadowfax
                Honey99900's [Complaint's author] reply, Feb 7, 2022
                SF188422736PIC this is my AWB NO.
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                  S
                  SHAMBHAVI SAM
                  Feb 7, 2022
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                  Address: New Sapthagiri Layout

                  U r delivery agent has cheated on me by not delivering the product from mesho whose amount was already paid and has recorded it as product delivered.
                  Shadowfax customer support has been notified about the posted complaint.
                  Hi Shambhavi,

                  This shouldn't be happening. We'd like to take a closer look at your concern. Please share your AWB number for us(via [protected]@shadowfax.in) to assist you better and resolve your issue on priority.

                  Regards
                  Team Shadowfax
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                    C
                    Chetan0143
                    Feb 7, 2022
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                    Address: h-103 , Naiknavre Society , Near D-Mart, Sasane Nagar, Hadpsar , pune-411028

                    Its my Return id - #RT57742673
                    Your pickup boy is do feck response .
                    I'm not canceled my return order . but your agent do feck attempt .they are sending mi only OTP but not come for taken my parcel and no calling me on my number. that happened last 6 days and today also that do again.
                    Shadowfax customer support has been notified about the posted complaint.
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                      D
                      Dineshparihar
                      from PHALODI, Rajasthan
                      Feb 7, 2022
                      Resolved
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                      Resolved

                      Address: Jodhpur

                      Dear Sir
                      My Traeking ID R[protected]FPL
                      ORDER ID [protected] form meesho
                      सर मेरी कंप्लेंट यह है कि दिनांक 26 जनवरी 2022 को मैंने रिटर्न के लिए रिक्वेस्ट डाली और 29 जनवरी 2022 को 3:00 बजे डिलीवरी ब्वॉय पिकअप के लिए आया उसने उसने प्रोडक्ट ले लिया और क्या शाम तक पिकअप हो जाएगा ऐसा बोला परंतु उसने पिकअप कंफर्म नहीं किया और पिकअप रिजेक्ट को कर दिया मैंने उसने संपर्क करने की बहुत कोशिश की पर उसने मेरा कॉल नहीं उठाया और मेरा नंबर ब्लैक लिस्ट में डाल दिया अतः आपसे निवेदन है इसकी जांच करवाएं जहां से पिक अप हुआ वहां के के कैमरे चेक करवाएं और मेरा पिक मेरा पिकअप कंफर्म करें या मेरा रिफंड मुझे प्रदान करें और डिलीवरी ब्वॉय से संपर्क करें और इसकी जांच करें या फिर मुझे मेरा प्रोडक्ट वापस प्रदान करने का कष्ट करवाएं आज 6 दिन हो गए पर अभी तक कंफर्म नहीं हुआ और ना ही लोकेशन पर मेरे को नहीं डिलीवरी ब्वॉय का पता मिला अतः आपसे निवेदन है कि मेरी प्रॉब्लम का जल्द से जल्द सलूशन करें और कैसे धोखाधड़ी वाले डिलीवरी ब्वॉय का पता करें मुझे मेरा रिपोर्ट प्रदान करें अनीता मुझे इस इश्यू के रिलेटेड एफ आई आर दर्ज करनी पड़ेगी
                      दिनेश परिहार, एड्रेस पार्टी सर्किल रातानाडा जोधपुर 342001 पिन कोड
                      Mar 13, 2022
                      Complaint marked as Resolved 
                      Shadowfax customer support has been notified about the posted complaint.
                      Verified Support
                      Feb 10, 2022
                      Shadowfax Customer Care's response
                      Dear Dinesh,

                      We are glad that your shipment has been delivered successfully. Thank you for reaching out to us. If you're satisfied with the team's effort or have feedback to share, please visit https://bit.ly/SFGMB and bit.ly/ShadowfaxApp to rate our performance.

                      Warmly,
                      Team Shadowfax
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                        N
                        nhsharma
                        from Noida, Uttar Pradesh
                        Feb 6, 2022
                        Resolved
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                        Resolved

                        I ordered a medicine from Apollo pharmacy and it is prepaid order. They assigned a delivery boy name Jeyveer Singh contact no. [protected]. He called me and he didn't find my address I said that you are at wrong address my correct address is already mentioned on Apollo application. Then he said main nahi aa raha hu aapke address par. I said ki I'll raise a complaint against you then he said haan kar lo Jo karna hai na main aa raha and na refund aayega main delivered marked kar dunga.

                        If, I'll not get my product or refund I'll make sure I'll take a strong action against you guys.

                        Neha Sharma
                        [protected]
                        Mar 15, 2022
                        Complaint marked as Resolved 
                        Shadowfax customer support has been notified about the posted complaint.
                        Verified Support
                        Feb 07, 2022
                        Shadowfax Customer Care's response
                        Hi Neha,

                        This shouldn't be happening. We'd like to take a closer look at your concern. We have escalated this matter to our internal team and shall get this resolved at the earliest.

                        Regards
                        Team Shadowfax
                        Verified Support
                        Feb 12, 2022
                        Shadowfax Customer Care's response
                        Hi Neha,

                        We are here to help you. Please be informed that strict action has been taken against the delivery partner.

                        Regards
                        Team Shadowfax
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                          H
                          hritwik verma
                          Feb 6, 2022
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                          Address: HOUSE NO-55 2ND FLOOR,GODWIN BAGHPAT BYPASS MEERUT (ALL

                          There is refund of my order. And shadowfax delievery boy haf picked up my product and told message will be in your phone.and its been 1 week there is no msg and no reply from shadowfax. And i cant get my money because of that.
                          Shadowfax customer support has been notified about the posted complaint.
                          Dear Hritwik,

                          Greetings from Shadowfax!

                          We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                          Regards,
                          Team Shadowfax
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                            R
                            Raj Kumar Shilwant
                            from Delhi, Delhi
                            Feb 6, 2022
                            Resolved
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                            Resolved

                            Address: D3&A4, Yadav park Nangloi

                            Sir I have submitted my product to you delivery boy he take photo of product and still it is showing pending, it showing Shadowfax rider[protected] PIN 2272 will pick your Decathlon_N order AWB R[protected]DCN today. Attempt code 8412 Visit https://tracker.shadowfax.in. where as I have submitted my product so plz look over the matter. And intimate me earlier.
                            Mar 10, 2022
                            Complaint marked as Resolved 
                            Shadowfax customer support has been notified about the posted complaint.
                            Verified Support
                            Feb 07, 2022
                            Shadowfax Customer Care's response
                            Hi Raj,

                            This shouldn't be happening. We'd like to take a closer look at your concern. We have escalated this matter to our internal team and shall get this resolved at the earliest.

                            Regards
                            Team Shadowfax
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                              O
                              omkars0143
                              from Hingoli, Maharashtra
                              Feb 6, 2022
                              Resolved
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                              Resolved

                              Address: Hingoli

                              Awb no; R[protected]DCN
                              That product want to return but the delivery executive call me and take the address but denied to doorstep pickup it repets 2times they call me but not came to pickup, alredy 7 days passed away, when they collect back and also the executive submit wrong status in shadfox that "Pick up is put ON HOLD ".they never came to pickup how customer satisfy with your services?how they trust deshthlon app?
                              Mar 12, 2022
                              Complaint marked as Resolved 
                              Shadowfax customer support has been notified about the posted complaint.
                              Feb 06, 2022
                              Updated by omkars0143
                              Plz pickup the my oder fastly

                              Verified Support
                              Feb 08, 2022
                              Shadowfax Customer Care's response
                              Dear Omkar,

                              Greetings from Shadowfax!

                              We would like to inform you that your shipment has been delivered to the seller. Please contact the seller for refund-related assistance.

                              Below is the tracking link for your reference -

                              https://track.shadowfax.in/track?order=return&trackingId=R[protected]FPL

                              Regards,
                              Team Shadowfax
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                                G
                                Govi krishna Kaza
                                from Manuguru, Telangana
                                Feb 5, 2022
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                                Address: 102 pride nivas, 8b street, gopalnagar society, 500085

                                Hi, my product AWB R[protected]AJI was picked up but was not updated in the app. I don't know what the delivery guy has done with the product. The Ajio people are saying they have no update. I also have the cctv footage of the same regarding the pick up. I want my product back or atleast send it to the Ajio team. Please get it resolved.
                                Shadowfax customer support has been notified about the posted complaint.
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                                  B
                                  beautiful soul
                                  Feb 4, 2022
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                                  Itne batmiz log h Bina call kiye khud hi order cancel kr dete h. BC delivery krni bski nhi h to mna kr do
                                  Shadowfax customer support has been notified about the posted complaint.
                                  Maine allready paid kar diye.meesho aap se parcel mangwaya tha.par Bina parcel deliver kiye confirm kar diya.mere pas status delivered aya message me..aise courier boy k khilaf IPC 420 lagni chahiye...
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                                    S
                                    Sejal Rajput Parmar
                                    Feb 4, 2022
                                    Resolved
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                                    Resolved

                                    Hello Shadowfax, my tracking ID isSF[protected]FPL.
                                    Nobody came to deliver my parcel and it got automatically cancelled.
                                    Tell me the problem... give me contact number of your delivery person who is illegally cancelling my order.
                                    I want my parcel at my doorstep as soon as possible.
                                    Please look into this matter fast.
                                    Mar 12, 2022
                                    Complaint marked as Resolved 
                                    Shadowfax customer support has been notified about the posted complaint.
                                    Verified Support
                                    Feb 07, 2022
                                    Shadowfax Customer Care's response
                                    Hi Sejal,

                                    This shouldn't be happening. We'd like to take a closer look at your concern. We have escalated this matter to our internal team and shall get this resolved at the earliest.

                                    Regards
                                    Team Shadowfax
                                    Verified Support
                                    Feb 08, 2022
                                    Shadowfax Customer Care's response
                                    Hi Sejal,

                                    Greetings from Shadowfax!

                                    We regret to inform you that your shipment has been marked RTO and is in return manifest to your seller. Kindly connect with your seller for further assistance.

                                    Regards,
                                    Team Shadowfax
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                                      K
                                      Kay Are
                                      from Kapurthala Cantonment, Punjab
                                      Feb 4, 2022
                                      Resolved
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                                      Resolved

                                      My parcel has been returned from Meesho( SF[protected]FPL) by shadow fax without informing me.O want that parcel urgently.If its still in Kapurthala, kindly deliver it to me or call me on [protected].
                                      Mar 7, 2022
                                      Complaint marked as Resolved 
                                      Shadowfax customer support has been notified about the posted complaint.
                                      Verified Support
                                      Feb 04, 2022
                                      Shadowfax Customer Care's response
                                      Hi there,

                                      This shouldn't be happening. We'd like to take a closer look at your concern. We have escalated this matter to our internal team and shall get back to you at the earliest.

                                      Regards
                                      Team Shadowfax
                                      Dear Sir,

                                      As per the update received from our team, we request you to connect with the merchant for further assistance.

                                      Regards,
                                      Team Shadowfax
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                                        A
                                        Aishwarya Janarthanam
                                        Feb 3, 2022
                                        Resolved
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                                        Resolved

                                        Money paid 2 times for product bought through meesho.kindly revert my money back.my order id is SF[protected]FPL product delivered on 25th jan.i don't know about AWB number I have not got any message regarding this number.kindly revert
                                        Mar 7, 2022
                                        Complaint marked as Resolved 
                                        Shadowfax customer support has been notified about the posted complaint.
                                        Verified Support
                                        Feb 04, 2022
                                        Shadowfax Customer Care's response
                                        Hi Aishwarya,

                                        This shouldn't be happening. We'd like to take a closer look at your concern. Please reach out to us via [protected]@shadowfax.in so that we can look into this.

                                        Regards
                                        Team Shadowfax
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