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Shadowfax Complaints & Reviews

shadowfax.in
1.8
Updated: Sep 26, 2026
Complaints 1491
Resolved
444
Unresolved
1047
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Shadowfax reviews & complaints page 35

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N
nitin sindhu
Mar 4, 2022
Resolved
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Resolved

Address: Hotel S.k park Blu murthal sonipat

Your delivery service very delay
I'm not happy ur service
Apr 13, 2022
Complaint marked as Resolved 
Shadowfax customer support has been notified about the posted complaint.
Mar 04, 2022
Updated by nitin sindhu Service very ver byy poor

Verified Support
Mar 05, 2022
Shadowfax Customer Care's response Hi Nitin, we regret the inconvenience caused to you. We have forwarded your concern to our team and will get back to you with an update at the earliest. Please bear with us.
Verified Support
Mar 13, 2022
Shadowfax Customer Care's response Dear Nitin,

Greetings from Shadowfax!

As per the update received from our team, your shipment has been delivered successfully. Do let us know if we can help you in any other way.

Regards,
Team Shadowfax
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    #$@chin
    Mar 4, 2022
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    Sir I returned product(bio oil) on 26 Feb 22 at 1245hrs but status not updated.I need pickup slip so that I can claim my refund.
    plz do the needful as early as possible.

    Thanks & regards
    Sachin
    Shadowfax customer support has been notified about the posted complaint.
    Mar 09, 2022
    Updated by #$@chin     After so many days no action has been taken by shadowfax & meesho.I hope meesho will look into the matter seriously.
    plz take imdt action to resolve the issue.
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      V
      Vix33
      Mar 4, 2022
      Resolved
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      Resolved

      Shadow fax has scheduled pick up of a return item bought on AJIO and is yet to contact me however they have been putting me messages of these false attempts. AJIO Order AWB R[protected]AJI. Not able to reach your guy at[protected] PIN 3478. It’s always busy for past hour or so. Multiple attempts to reach this guy failed. Please arrange pick up and stop putting messages of false attempts. NO ONE ATTEMPTED TO PICK UP TILL NOW.
      Apr 13, 2022
      Complaint marked as Resolved 
      Shadowfax customer support has been notified about the posted complaint.
      Verified Support
      Mar 05, 2022
      Shadowfax Customer Care's response       Hi there,

      This shouldn't be happening. We'd like to take a closer look at your concern. We have escalated this matter to our internal team and shall get this resolved at the earliest.

      Regards
      Team Shadowfax
      Verified Support
      Mar 13, 2022
      Shadowfax Customer Care's response       Dear Customer,

      Greetings from Shadowfax!

      As per the update received from our team, your shipment has been picked up successfully. Do let us know if we can help you in any other way.

      If you're satisfied with the team's effort or have feedback to share, please visit http://bit.ly/3imqzz0 and http://bit.ly/3xfn2Xi to rate our performance.

      Regards,
      Team Shadowfax
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        V
        Vrushali302
        from Malegaon, Maharashtra
        Mar 4, 2022
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        Address: Gayatri nagar malegaon camp malegaon nashik

        Hi I'm Vrushali lives in malegaon of district nashik. I got my product delivered on 12th Feb due to fit issues I raised the return on the same day. And returned my product on 13th Feb. But delivery boy named mangesh pawar haven't updated it and I didn't get message of the same and didn't get the pickup slip too. And when I called him he asked me to raise the return request again but my return window has been closed. Even after returning the product on time I didn't get my refund so please look after it and make the pick up slip available for me.
        Shadowfax customer support has been notified about the posted complaint.
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          P
          Preethika Rudrapogu
          from GUNTUR, Andhra Pradesh
          Mar 4, 2022
          Resolved
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          Resolved

          Address: D.no: 22-19-1331, St Anns school backside, Amaravati road, guntur

          I placed an order in Flipkart and this is the order number SF84872362FLP.
          It is to be delivered at 2 March. As I am not available that day, i asked them to deliver next day but without my permission they cancelled the order.
          I already paid through contact less delivery of amount 500.
          Apr 11, 2022
          Complaint marked as Resolved 
          Shadowfax customer support has been notified about the posted complaint.
          Verified Support
          Mar 05, 2022
          Shadowfax Customer Care's response           Hi Preethika, we regret the inconvenience caused to you. We have forwarded your concern to our team and will get back to you with an update at the earliest. Please bear with us.
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            S
            Shivani sharma meesho
            from Ghaziabad, Uttar Pradesh
            Mar 3, 2022
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            Address: 32,PANCHWATI EXT,NEAR THAPAR PLAZA,G.T.ROAD,GHAZIABAD

            When a delivery boy call me I just getting late for 5 minutes due to stuck in exam of my daughter... As a result he just use abusing language and cancel my order to his own.. It was disgusting and I want that boy to jail... And you don't take any action, I will go legal action towards the company...
            Shadowfax customer support has been notified about the posted complaint.
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              R
              RamyaVenkidupathy
              Mar 3, 2022
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              I have a return pickup from clovia, but this pick up agent from shadowfax, didn't give a call for pick up and it is more than 10 days now. Sever is very poor, this is AWB: R[protected]CL, atleast do the neeful now
              Shadowfax customer support has been notified about the posted complaint.
              View replies
              Hi Ramya, we regret the hassle you have undergone. Please write to us at [protected]@shadowfax.in stating your concern in detail along with the AWB id to assist you in a better way.
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                R
                Riddhi Pritesh Soni
                Mar 3, 2022
                Resolved
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                Resolved

                Address: Holichakla, Vaso

                Courier reached near by me. And I have received msg to Shadowfax rider [protected] will deliver your Mahalaxmi order AWB SF[protected]FPL today. Attempt code 7621 Visit https://tracker.shadowfax.in.but still not received courier.this msg received on date 2/3/2022
                Apr 6, 2022
                Complaint marked as Resolved 
                Shadowfax customer support has been notified about the posted complaint.
                Verified Support
                Mar 05, 2022
                Shadowfax Customer Care's response                 Hi Riddhi, we regret the hassle you have undergone. We have forwarded your concern to our team and will get back to you with an update at the earliest. Please bear with us.
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                  A
                  Ankeeta Patel
                  Mar 2, 2022
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                  Product not received and status updated as delivered. show me proof
                  order id SF[protected]FPL
                  Shadowfax customer support has been notified about the posted complaint.
                  View replies
                  Hi Ankeeta,

                  We'd like to take a closer look at your concern. Kindly reach out to us via [protected]@shadowfax.in along with your AWB number so that we can have this checked.

                  Regards
                  Team Shadowfax
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                    U
                    Ujjwala BT
                    from Bengaluru, Karnataka
                    Mar 1, 2022
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                    Team,

                    We had ordered product (saree) from facebook. However, a wrong product has been delivered. Also, quality is bad. Cloth material is so thin and does not match display pic..

                    We are terrible disappointed. We don't want this product and arrange for return and refund at the earliest.

                    Not sure, if this is a trust worthy site. Business will not grow if you are not genuine.

                    Do the needful.
                    See attached images for what we ordered and what we received.
                    Shadowfax customer support has been notified about the posted complaint.
                    Mar 01, 2022
                    Updated by Ujjwala BT                     Shadowfax are cheaters

                    View replies
                    Hi Ujjwala,

                    This shouldn't be happening. We'd like to take a closer look at your concern. We have escalated this matter to our internal team and shall get this resolved at the earliest.

                    Regards
                    Team Shadowfax
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                      S
                      Soumo Bhattacharya
                      Feb 28, 2022
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                      Address: Kakurgachi, Kolkata

                      Sir, Main ek Food delivery boy huun Mera id 684462 ye hai, mere pass 26th February ko ek call aya tha ki main Shadow fax ka TL hoon aur ek OTP apke pass giya hai woo mujhea avi dijiye aur apka app delete kar dijiye aur main jabtak na bolu app mat kholeyea aur koi order regarding call ayegato mujhse conference pe bat karwa dijiyeaga maine jaise TL bola tha usi tarah kiya tha our avi Monday ko mere pass ek sms aya ke apka id terminate ho giya fir maine app download kar ke dekha mere id main penalty show kar raha hai RS 870/- ka aur id block ho gaya hai please sir ye totally mere sath fraud hua hai please sir check Karke ye problem ka solution nikaliyea .
                      Shadowfax customer support has been notified about the posted complaint.
                      View replies
                      Hi Soumo,

                      This shouldn't be happening. We'd like to take a closer look at your concern. Please be assured that we have escalated this matter to our internal team for further investigation.

                      Regards
                      Team Shadowfax
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                        S
                        Samatoo
                        Feb 28, 2022
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                        Rider rudely behave ...
                        Rider told me wait for 1 hr after 1 hr rider not come i was waiting in the market ...i am also the employee of kfc it not good .How r u ruuing the business ..
                        So bad experience
                        Shadowfax customer support has been notified about the posted complaint.
                        View replies
                        Rider not picked my return order
                        Reply
                        Hi there,

                        This shouldn't be happening. We'd like to take a closer look at your concern. Please share your AWB number for us(via [protected]@shadowfax) to assist you better and resolve your issue on priority.

                        Regards
                        Team Shadowfax
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                          B
                          banavathu sravanibai
                          Feb 27, 2022
                          Resolved
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                          Resolved

                          Address: 128-1-57, Gorantla, Guntur, Andhrapradesh, pin-522034

                          I have ordered a product(Kirthi) in MEESHO on 2nd February 2022 but I returned it shadowfax agent who was assigned by MEESHO due to unfit of size. The shadowfax agent came and he picked up the product but he didn't updated the picked status. i have called to MEESHO help center to ask regarding this issue for number of times but they were not giving proper response and product money.so kindly help me in this matter.
                          Thank you
                          Mar 30, 2022
                          Complaint marked as Resolved 
                          Shadowfax customer support has been notified about the posted complaint.
                          Verified Support
                          Feb 27, 2022
                          Shadowfax Customer Care's response                           Hi Banavathu, we regret the hassle you have undergone. Please write to us at [protected]@shadowfax.in stating your concern in detail along with the AWB id to assist you in a better way.
                          View replies
                          I have done payment in shadowfax. Now my oder has been cancelled ... Please refund my money back
                          Reply
                          I ordered a 6 piece bra panty set and they ordered me a saree I want refund
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                          3 found this helpful
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                            S
                            Sharmilasethuraj
                            from Chennai, Tamil Nadu
                            Feb 27, 2022
                            Resolved
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                            Resolved

                            Address: Woww women pg

                            Please find the details below
                            Shadowfax rider[protected] PIN 1502 will deliver your Rhea order AWB SF[protected]KR today. Attempt code 3048 Visit https://tracker.shadowfax.in

                            The delivery person called me and asked me OTP n never delivered my parcel
                            Mar 30, 2022
                            Complaint marked as Resolved 
                            Shadowfax customer support has been notified about the posted complaint.
                            Verified Support
                            Feb 27, 2022
                            Shadowfax Customer Care's response                             Hi Sharmila, we have forwarded your concern to our team and are keen to resolve it at the earliest.
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                              A
                              Abhigna Jayanthi
                              Feb 26, 2022
                              Resolved
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                              Resolved

                              From clovia my return products had to collected by shadowfax delivery but from 4days there are delaying and reschedule my order Im totally fedup with this deliVERY COMPletely previously. same incident and again repeated if they can't do delivery properly y they are accepting bloody ### stupid delivery partners they are full of lazy fellows I hate this delivery i[censored] resolve k otherwise I will complaint in cloviaalso every one has to give zero rating to u people I hate this delivery
                              Mar 30, 2022
                              Complaint marked as Resolved 
                              Shadowfax customer support has been notified about the posted complaint.
                              Feb 26, 2022
                              Updated by Abhigna Jayanthi                               From clovia my return products had to collected by shadowfax delivery but from 4days there are delaying and reschedule my order Im totally fedup with this deliVERY COMPletely previously. same incident and again repeated if they can't do delivery properly y they are accepting bloody ### stupid delivery partners they are full of lazy fellows I hate this delivery i[censored] resolve k otherwise I will complaint in cloviaalso every one has to give zero rating to u people I hate this delivery
                              Was this
                              Verified Support
                              Feb 27, 2022
                              Shadowfax Customer Care's response                               Hi Abhigna, we regret the hassle you have undergone. Please write to us at [protected]@shadowfax.in stating your concern along with the AWB id to assist you in a better way.
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                                A
                                agrawanshi
                                Feb 26, 2022
                                Resolved
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                                Resolved

                                Website: www.shadowfax.in

                                AWB R[protected]TDN
                                The driver does not take calls and does not pickup my return product and falsely claims that i am unreachable. This is extremely unprofessional behaviour and i have been left with no option but to complaint to you regrading the issue as you dont have any customer care number either. I am being told by the company that we have specifically asked them to do a manual pickup asap but the pickup guy again and again puts false statements on the portal. I have tried to contact him hundreds of times but this is completely not acceptable now.
                                Apr 7, 2022
                                Complaint marked as Resolved 
                                Shadowfax customer support has been notified about the posted complaint.
                                Verified Support
                                Mar 05, 2022
                                Shadowfax Customer Care's response                                 Dear Customer,

                                Please be informed that the pick-up has been canceled by the seller. Kindly get in touch with your seller for better assistance in this regard.

                                Regards,
                                Team Shadowfax
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                                  S
                                  Saranyammu
                                  from Chennai, Tamil Nadu
                                  Feb 25, 2022
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                                  Address: 29 ,Sanjay Gandhi nagar ,1st Street, Pallavaram

                                  I have already given complaint but there was no response regarding the issuse i have mentioned ...
                                  Shadowfax customer support has been notified about the posted complaint.
                                  View replies
                                  Hi Saranyammu, we regret the inconvenience. We would like to take a closer look at your concern. Please write to us at [protected]@shadowfax.in to drive this to a resolution.
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                                    S
                                    STAR AV ENTERPRISES
                                    Feb 24, 2022
                                    Resolved
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                                    Resolved

                                    Address: star av enterprises

                                    My firm name is star av enterprises
                                    my shipment not delivered but shipment deliverd show in meesho return tab plzz my shipment delivered
                                    awb no. R[protected]FPL
                                    R[protected]FPL
                                    R[protected]FPL
                                    MY three shipment not deleverd plzz deliverd my shipment
                                    Mar 29, 2022
                                    Complaint marked as Resolved 
                                    Shadowfax customer support has been notified about the posted complaint.
                                    Verified Support
                                    Feb 25, 2022
                                    Shadowfax Customer Care's response                                     Dear Sir/Mam,

                                    Greetings from Shadowfax!

                                    Please accept our sincere apologies for the inconvenience. We have escalated this matter to our internal team and shall get back to you at the earliest.

                                    Regards,
                                    Team Shadowfax
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                                      C
                                      chaitra MR
                                      Feb 22, 2022
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                                      Address: banglore wilsong garden

                                      Sub Order ID [protected]
                                      Tracking ID SF[protected]ONI

                                      Im not received my product but its mentioned delivered. While giving the order i had given wrong number insted of giving [protected] i had given [protected]. Please do the needful
                                      Shadowfax customer support has been notified about the posted complaint.
                                      View replies
                                      Dear Chaitra,

                                      Greetings from Shadowfax!

                                      We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                                      Regards,
                                      Team Shadowfax
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                                        A
                                        Ankit Chhapola
                                        Feb 20, 2022
                                        Resolved
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                                        Resolved

                                        Address: Sirsa

                                        Sir i am Ankit from Odhan, Sirsa Haryana
                                        My pincode is 125103
                                        I have placed a return on snapdeal and the same was picked by your courier boy having contact no. [protected]
                                        I don't know the name of courier boy
                                        Please help me sir
                                        Mar 25, 2022
                                        Complaint marked as Resolved 
                                        Shadowfax customer support has been notified about the posted complaint.
                                        Feb 20, 2022
                                        Updated by Ankit Chhapola                                         Sir courier boy asked me for 200 rs. To snd the product bt snapdeal tells me about no charges
                                        Verified Support
                                        Feb 21, 2022
                                        Shadowfax Customer Care's response                                         Hi Ankit, we regret the inconvenience. Please mail us your AWB id stating your concern at [protected]@shadowfax.in. We will look into it on priority and we will take up further ahead with our team.
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