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Shadowfax Complaints & Reviews

1.8
Updated: Oct 26, 2025
Complaints 1452
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436
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Shadowfax reviews & complaints page 36

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M
Mr Mazhar
Jan 25, 2022
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Address: Hyderabad

My order was placed on 12th Jan, it was supposed to be delivered on 17th Jan, q but its keep getting delayed each day for 9 consecutive days. I stay in Hyd and the parcel is also in Hyd but for delivering only one item I don't know why its taking so much time.

Tracking Id: SF[protected]KR
Shadowfax customer support has been notified about the posted complaint.
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    A
    Ashish143005
    from Faridabad, Haryana
    Jan 23, 2022
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    Address: Faridabad

    ID deactivated stating address verification failed, but I have visited my home and met my mother also, I was not at home, I talked with him over phone and provide all details.. Please help to activate my ID
    Shadowfax customer support has been notified about the posted complaint.
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      Y
      Yellapu Mahalaxmi Mounika
      Jan 23, 2022
      Resolved
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      Resolved

      I have ordered hangers from meesho and delivery partner was shadowfax.. courier person called me at n8 9 and said he will come but he didn't came and the order status sent as delivered. It's a prepaid order and I didn't receive it.
      Feb 25, 2022
      Complaint marked as Resolved 
      Shadowfax customer support has been notified about the posted complaint.
      Verified Support
      Jan 24, 2022
      Shadowfax Customer Care's response
      Dear Mahalakshmimounika,

      Greetings from Shadowfax!

      We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

      Regards,
      Team Shadowfax
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        S
        shruti1989
        from Kolkata, West Bengal
        Jan 23, 2022
        Resolved
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        Resolved

        Address: 1/18 Vivekanand marg, North SK Puri Boring Road

        I ordered an winter pyjama from meeso and requested for return. The delivery guy from shadowfax took the product and updated that pick up cancelled... contacted shadowfax helpline no for same but it was of no use...
        The delivery guy contact no is [protected].
        Please help me so that I can get the refund amount
        Feb 3, 2022
        Complaint marked as Resolved 
        It is not resolved yet
        Shadowfax customer support has been notified about the posted complaint.
        Verified Support
        Jan 24, 2022
        Shadowfax Customer Care's response
        Dear Sir/Madam,

        We're truly sorry about your experience and keen to make it right. Please share the AWB number with us at [protected]@shadowfax.in to expedite the resolution.

        Sincerely,
        Team Shadowfax
        R[protected]FPL
        r[protected]fpl
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          J
          Joshua Venki
          Jan 22, 2022
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          Address: Chintalakotogarvuv, veeravasaram, West Godavari,ap

          SF[protected]KR my itams no delivery I pay online countless srivce
          Shadowfax customer support has been notified about the posted complaint.
          Dear Joshua,

          Greetings from Shadowfax!

          We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

          Regards,
          Team Shadowfax
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            G
            Gokuls09
            from Jaipur, Rajasthan
            Jan 22, 2022
            Resolved
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            Resolved

            Gokul Sharma
            [protected]
            :R[protected]FPL
            Shadowfax delivery boy denied return pickup of meesho.. asking money for it
            +1 photos
            Mar 5, 2022
            Complaint marked as Resolved 
            Shadowfax customer support has been notified about the posted complaint.
            Verified Support
            Jan 30, 2022
            Shadowfax Customer Care's response
            Dear Gokul,

            We're reaching out to confirm that your complaint has been resolved by our team. We hope it's been done to your satisfaction.

            If you're satisfied with the team's effort or have feedback to share, please visit http://bit.ly/3imqzz0 and http://bit.ly/3xfn2Xi to rate our performance.

            Warmly,

            Team Shadowfax
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              S
              Sireesha T
              Jan 22, 2022
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              I purchased a product from meesho. But i was not satisfied and kept return request.But the delivery man is not receiving my return and put my request on hold. My order id is #[protected].I want my refund back so please take necessary actions.
              Shadowfax customer support has been notified about the posted complaint.
              Verified Support
              Jan 24, 2022
              Shadowfax Customer Care's response
              Dear Sir/Madam,

              We're truly sorry about your experience and keen to make it right. Please share the AWB number with us at [protected]@shadowfax.in to expedite the resolution.

              Sincerely,
              Team Shadowfax
              Jan 24, 2022
              Updated by Sireesha T
              Awb number : R[protected]FPL
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                A
                Ashish chahal
                Jan 22, 2022
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                Delivery boy call me and ask for 4 digit code to postpone my order to deliver it tomorrow but instead of postpone he cancelled my order without my permission
                Shadowfax customer support has been notified about the posted complaint.
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                  B
                  Bhore ajit
                  from Pune, Maharashtra
                  Jan 21, 2022
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                  Address: Pune

                  Mujhe mera payment mila nahi bhohat order marne par bhi payment mila meri id-1529958 payment nahi milega to ham order kaise marenge
                  Mera payout bhi nahi dhikhata to mai order kaise maru
                  Shadowfax customer support has been notified about the posted complaint.
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                    R
                    ruturajsonawane
                    from Pune, Maharashtra
                    Jan 21, 2022
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                    I delivered the order to wrong person
                    So app put me on MDND for 24 hours
                    My ID supposed to get active by now
                    But it still showing inactive
                    Shadowfax customer support has been notified about the posted complaint.
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                      P
                      Pooja CA
                      from Bengaluru, Karnataka
                      Jan 21, 2022
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                      I have ordered the product from mesho which was prepaid, it is marked as product delivered on 13/12/21 but i did not get any parcel and not even the call from delivery executive and it is marked as delivered, i have complainted more than 3 times before but did not get any response, plz sort the issue ASSP.
                      AWD:[protected]
                      Shadowfax customer support has been notified about the posted complaint.
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                        A
                        Aswin4119
                        from Kottayam, kerala, Kerala
                        Jan 21, 2022
                        Resolved
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                        Resolved

                        The delivery date of my product was 18th jan, the product reached my city on 19 th jan and now its 21 th jan still not out for delivery
                        +1 photos
                        Jan 22, 2022
                        Complaint marked as Resolved 
                        Shadowfax customer support has been notified about the posted complaint.
                        Verified Support
                        Jan 24, 2022
                        Shadowfax Customer Care's response
                        Dear Aswin,

                        Greetings from Shadowfax!

                        As per the update received from our team, your shipment has been delivered successfully. Do let us know if we can help you in any other way.

                        If you're satisfied with the team's effort or have feedback to share, please visit http://bit.ly/3imqzz0 and http://bit.ly/3xfn2Xi to rate our performance.

                        Regards,
                        Team Shadowfax
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                          R
                          Ravina1234
                          Jan 20, 2022
                          Resolved
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                          Resolved

                          Order no : R[protected]AJI

                          I have initiated return for ajii order
                          But agent is not coming to pickup
                          I receive msg in morning that pickup is shecduled
                          But in evening i get msg pickup is rescheduled
                          Due to agenf is not able to connect you
                          But agent has never called me
                          I am facing this issue sice last 7 days
                          Plz help me with this
                          +1 photos
                          Feb 24, 2022
                          Complaint marked as Resolved 
                          Shadowfax customer support has been notified about the posted complaint.
                          Verified Support
                          Jan 24, 2022
                          Shadowfax Customer Care's response
                          Dear Ravina,

                          Greetings from Shadowfax!

                          As per the update received from our team, your shipment has been picked up successfully. Do let us know if we can help you in any other way.

                          If you're satisfied with the team's effort or have feedback to share, please visit http://bit.ly/3imqzz0 and http://bit.ly/3xfn2Xi to rate our performance.

                          Regards,
                          Team Shadowfax
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                            A
                            Aparnatv
                            from Kannur, Kerala
                            Jan 20, 2022
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                            Address: Koramangala, Bangalore

                            I ordered an item in Meesho and amount paid through the UPI which is sent by shadowfax. But the delivery agent told amount not paid and denied to deliver the item. Now the order got cancelled. So need the refund.
                            +1 photos
                            Shadowfax customer support has been notified about the posted complaint.
                            Verified Support
                            Jan 21, 2022
                            Shadowfax Customer Care's response
                            Dear Sir/Madam,

                            We're truly sorry about your experience and keen to make it right. Please share the AWB number with us to expedite the resolution.

                            Sincerely,
                            Team Shadowfax
                            Jan 25, 2022
                            Updated by Aparnatv
                            Please find the AWB number

                            SF[protected]FPL

                            Jan 27, 2022
                            Updated by Aparnatv
                            Pls find the above AWB number and refund the amount as soon as possible
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                              S
                              sahaja v
                              Jan 20, 2022
                              Resolved
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                              Resolved

                              Address: Nabarangapur, Odisha

                              Hello Team,

                              We have initiated a return item from meesho but while returning the product we wrongly gave Myntra product. How the delivery boy took the return order with different barcode.
                              Feb 27, 2022
                              Complaint marked as Resolved 
                              Shadowfax customer support has been notified about the posted complaint.
                              Verified Support
                              Jan 20, 2022
                              Shadowfax Customer Care's response
                              Dear Sahaja,

                              Greetings from Shadowfax!

                              We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                              Regards,
                              Team Shadowfax
                              Hi,

                              Item was different but they took return. How is it possible and when we checked with delivery centre they are blaming us that you have given wrong product and they also informed us that they have sent the item.

                              Please resolve as soon as possible because the item is very costly compare to the correct item. I hope you will resolve it as early as possible.

                              Thank you.
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                                S
                                SagarMane
                                Jan 20, 2022
                                Resolved
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                                Resolved

                                I had ordered a Mi Box 4k Black from Mi App. OID: [protected] which was dispatched through Shadowfax courtier service. I ordered on 16th Jan, 2022, Sunday. It was supposed to arrive on Tuesday 18th Jan, 2022. But I received a message from Shadowfax that my product is delivered with AWB : SF[protected]XIA. I received a message that an OTP will be asked then only I can receive my delivery, but where is my order. My order was prepaid. Why am I not receiving my order. Shadowfax did not provide the contact number of the delivery boy also. Shadowfax is creating a bad image in market on its own by giving this pathetic service. I would never recommend anyone to Shadowfax. I want my order ASAP. Call me on this number [protected]. I've tried reaching your customer care to speak with the executive but the IVR says I'll get a call back within an hour but I never recieved a call. I want my product delivered to me ASAP. I've mentioned accurate address in account. Even a fool can read and follow it.
                                Mar 9, 2022
                                Complaint marked as Resolved 
                                Shadowfax customer support has been notified about the posted complaint.
                                Jan 20, 2022
                                Updated by SagarMane
                                The Order Mi Box 4k Black is in my mother's name Anita Bharat Mane. I am her son complaining on behalf of her. Kindly send me my order ASAP.
                                Verified Support
                                Feb 03, 2022
                                Shadowfax Customer Care's response
                                Dear Sagar,

                                We're reaching out to confirm that your complaint has been resolved by our team. We hope it's been done to your satisfaction.

                                If you're satisfied with the team's effort or have feedback to share, please visit http://bit.ly/3imqzz0 and http://bit.ly/3xfn2Xi to rate our performance.

                                Warmly,

                                Team Shadowfax
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                                  N
                                  N.I
                                  from Delhi, Delhi
                                  Jan 19, 2022
                                  Apr 5, 2024
                                  This thread was updated on Apr 5, 2024
                                  Resolved
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                                  Resolved

                                  For ID reactivate in shadowfax delivery partner in food department.

                                  Address: 5020,gali bagiche wali, kucha rehman, chandni chowk, delhi-110006.

                                  Sir,
                                  ID[protected]
                                  Name--Mohd Nadeem.
                                  Teen din pahle meri ID inactive ho gayi hai. Address mismatch show ho raha hai. Ek din pahle mere ghar pe address verification ho chuka hai. Lekin abhi tak meri ID activate nahin hui hai. Please meri ID activate kar den....
                                  +1 photos
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                                  F
                                  Firdous Kiran
                                  from Kolkata, West Bengal
                                  Jan 19, 2022
                                  Resolved
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                                  Resolved

                                  Address: 3/1A Nil Madhab sen lane near Md. Ali park

                                  I ordered this product for my customer from meesho. she has received the product but your executive update that customer denied to receive. He already delivered the product kindly take action
                                  +1 photos
                                  Feb 28, 2022
                                  Complaint marked as Resolved 
                                  Shadowfax customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jan 19, 2022
                                  Shadowfax Customer Care's response
                                  Dear Firdous,

                                  Greetings from Shadowfax!

                                  We regret the inconvenience caused. We have escalated your issue to our team and shall get this sorted at the earliest. Please allow us some time.

                                  Regards,
                                  Team Shadowfax
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                                    S
                                    Shensiya Fernandez
                                    Jan 19, 2022
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                                    Address: Panampilly nagar, mahatmaroad 682036

                                    Someone cancelling my order
                                    Shadowfax customer support has been notified about the posted complaint.
                                    Some
                                    one cancelling my order
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                                      S
                                      soundharya sivakumar
                                      from Chennai, Tamil Nadu
                                      Jan 19, 2022
                                      Resolved
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                                      Resolved

                                      Shadowfax gave me an UPI link for my cash on delivery product.
                                      After I paid for it they refused to deliver my product and didn’t return the money even after a month.
                                      I have submitted all proofs and even my bank statement.
                                      No RESOLUTIONS!!
                                      DONT CHEAT PEOPLE!

                                      Order number : SF[protected]FPL
                                      Mar 9, 2022
                                      Complaint marked as Resolved 
                                      Shadowfax customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jan 19, 2022
                                      Shadowfax Customer Care's response
                                      Dear Soundharya,

                                      Greetings from Shadowfax!

                                      We regret the inconvenience caused. We have escalated your issue to our team and shall get this sorted at the earliest. Please allow us some time.

                                      Regards,
                                      Team Shadowfax
                                      Verified Support
                                      Feb 03, 2022
                                      Shadowfax Customer Care's response
                                      Dear Soundharya,

                                      Greetings from Shadowfax!

                                      We're reaching out to confirm that your complaint has been resolved by our team. We hope it's been done to your satisfaction.

                                      Warmly,

                                      Team Shadowfax
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