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Shadowfax Complaints & Reviews

1.8
Updated: Jan 24, 2026
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Shadowfax reviews & complaints page 36

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S
Sameer sk.m
Feb 3, 2022
Resolved
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Address: Sk.sameer,s/o sk.zameer basha door no.16/4c-2-93, vavileti padu village, muslim palem, gundlapalem(), Vavileti padu (v), muslim palem, gundlapalem pos
Website: Shadowfax

Meesho my order is [protected] not delivary to me what the problem please tell us
Mar 9, 2022
Complaint marked as Resolved 
Shadowfax customer support has been notified about the posted complaint.
Verified Support
Feb 03, 2022
Shadowfax Customer Care's response
Dear Sameer,

Greetings from Shadowfax!

We are sorry for the inconvenience you have faced. We stand committed to a safe and delightful delivery experience. Please share your AWB number with us at [protected]@shadowfax.in to escalate this matter to the right departments and take corrective action.

Regards,
Team Shadowfax
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    YuvrajMp
    Feb 2, 2022
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    Address: Hassan District, Karnataka State, India. Pincode-573201

    Hello,
    I am writing on behalf of order number AWB R[protected]MY. This pick order was supposed to be picked on 31st January. The delivery partner called and advised there is no delivery person coming on 13st Jan to pincode-573128 and he would like to re rescheduled the delivery for 2nd Feb. I agreed and shared him the OTP to reschedule to pick up.
    On 2nd feb they called me again and told the delivery pick was rescheduled incorrectly with wrong adress and they want to reschedule again to 3rd of Feb. I agreed and shared the OTP again to reschedule the pickup. But when i received the message it was reschedule to 5th Feb instead of 2nd Feb.
    When i called and asked why did they lie that they will pick the order on 3rd instead of 5th, they said they dont have proper service to that location.

    THis is bad and worst management from shadofax team. first of all they so uneducated and dont know how to manage the order by giving correct address and pincode. on top of that they will give fake promises to reschedule the delivery and ask us to share the OTP.

    List of complaints:
    1. If you dont have service to that location why have you partnered saying you will provide service?
    2. your staff dont know how to add proper address with pincode.
    3. improper response: They refused to pick the call when i called them back to address the issue.

    I hope this issue will be resolved soon and my order will be picked up ASAP.
    Shadowfax customer support has been notified about the posted complaint.
    Dear Yuvraj,

    Greetings from Shadowfax!

    We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

    Regards,
    Team Shadowfax
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      A
      akila rachakonda
      Feb 2, 2022
      Resolved
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      Resolved

      Address: 14-11-1016 flat no 204 2nd floor kashiram appartment naya basthi beerban bagh Nampally 500012

      I have ordered Kurtis in meesho on 27th January and I got a message that I will get a delivery on 30th January shadow rider[protected] pin 6346 will deliver your akila order AWBSF[protected] FPL attempt code 1934 and at night 9:48pm on 30th Jan I got an message that akila your product has been delivered trust me till now I have not got any call or no one knocked door so without OTP number how can my product delivered I already went through the prepaid payment I think delivery boy has used my parcel I need the resolution call to my alternate number [protected] for more details I want to escalate it legally
      Mar 9, 2022
      Complaint marked as Resolved 
      Shadowfax customer support has been notified about the posted complaint.
      Feb 02, 2022
      Updated by akila rachakonda
      I have ordered Kurtis in meesho on 27th January and I got a message that I will get a delivery on 30th January shadow rider[protected] pin 6346 will deliver your akila order AWBSF[protected] FPL attempt code 1934 and at night 9:48pm on 30th Jan I got an message that akila your product has been delivered trust me till now I have not got any call or no one knocked door so without OTP number how can my product delivered I already went through the prepaid payment I think delivery boy has used my parcel I need the resolution call to my alternate number [protected] for more details I want to escalate it legally

      Verified Support
      Feb 03, 2022
      Shadowfax Customer Care's response
      Dear Akila,

      Greetings from Shadowfax!

      We'd like to inform you that our team is looking into this with the highest priority and will update you regarding the same at the earliest. 

      Regards,
      Team Shadowfax
      Verified Support
      Feb 06, 2022
      Shadowfax Customer Care's response
      Dear Akila,

      Greetings from Shadowfax!

      As per the update received from our team, your shipment has been delivered successfully. Do let us know if we can help you in any other way.

      If you're satisfied with the team's effort or have feedback to share, please visit http://bit.ly/3imqzz0 and http://bit.ly/3xfn2Xi to rate our performance.

      Regards,
      Team Shadowfax
      Hi shadowfax thank you for your support as I received my product today at 8:00pm thank you for your quick response
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        G
        Ganpati Lifestyles
        Feb 1, 2022
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        Return to origin order tampered and wrong product returned

        [Seller]

        Hi,
        My order was not delivered and returned to origin. In the transit the order has been tampered and I have received wrong product.
        AWB no. : SF[protected]FPL

        Product shipped was a Kurta set but in return got a lungi.
        This is very unpleasant and totally unacceptable....
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        M
        manjeetkaur19
        Feb 1, 2022
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        Address: TELENGANA

        My parcel pickuped on 28 jan till date no update what's happening with my parcel why till now not shipped please revert
        AWB no-SF[protected]KR

        Name-B.anil reddy
        No-[protected], [protected]
        Shadowfax customer support has been notified about the posted complaint.
        Hi Anil,

        This shouldn't be happening. We'd like to take a closer look at your concern. We have escalated this matter to our internal team and will get this resolved at the earliest.

        Regards
        Team Shadowfax
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          Hello shadowfax team i'am reseller in meesho app so my customer delivery is failed without any reason (TRACKING ID: SF[protected]FPL) there is no call receive from a delivery boy, So the delivery failed reason is totally wrong and this is the 4th - 5th time that i was suffering from this problem, all the time the delivery was failed why?? And without reason, i mean how could be your team are so irresponsible? This is so disappointing.br...
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          gridharan gri
          Jan 31, 2022
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          Actually subjected Shipment shows as delivered but actually we have not yet received
          Shadowfax customer support has been notified about the posted complaint.
          Dear Gridharan,

          Greetings from Shadowfax!

          We'd like to inform you that our team is looking into this with the highest priority and will update you regarding the same at the earliest. 

          Regards,
          Team Shadowfax
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            Vanya Agarwal
            Jan 31, 2022
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            I ordered from mc donald app...at tbe time of delivery of the parcel I received a msg that it has been delivered...but didn't received...called the delivery boy ...he said just coming in 5 mins...then hos phone was not reachable...disgusting...
            Shadowfax customer support has been notified about the posted complaint.
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              A
              anjana sahoo
              Jan 30, 2022
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              Resolved

              Address: Cda, Sec-6, Cuttack odisha

              On 16th jan 22 i hv rcvd from two 2 sarees on one pkt on the sm day i hv returned those products also bt i got my refund of one product . Nxt day i.e on 17th jan 22 sm delivery boy came for pick the sm product which i hv already given on 16 th of jan. Bt on messho app its showing ur request is rejected. I contact with ccare of messho they are saying tht delivery boy may be didn't update properly so we r unble to slv ur problem u contact with shadowfax. I want to talk with the delivery boy about tht product & return my money. Tht delivery boy didn't give me any pickup slip also there is no msg of pickup. Plz help
              Mar 9, 2022
              Complaint marked as Resolved 
              Shadowfax customer support has been notified about the posted complaint.
              Jan 30, 2022
              Updated by anjana sahoo
              I want to talk with the delivery boy or shdowfax customer care team
              Verified Support
              Jan 30, 2022
              Shadowfax Customer Care's response
              Dear Anjana,

              Greetings from Shadowfax!

              We are sorry for the inconvenience you have faced. We stand committed to a safe and delightful delivery experience. Please share your AWB number with us at [protected]@shadowfax.in to escalate this matter to the right departments and take corrective action.

              Regards,
              Team Shadowfax
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                L
                Lalitha. M
                Jan 29, 2022
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                The delivery boy

                How would the delivery boy cancelled my order without my permission...
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                S
                Sayali D
                Jan 29, 2022
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                The delivery boy is very arrogant. gives stupid reasons for failed picked. I have return order pickup up in same day from other executive, but shadow fax executive and their services are pathetic.

                Order details
                AJIO Order AWB R[protected]AJI. You may reach us at[protected] PIN 9342
                Shadowfax customer support has been notified about the posted complaint.
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                  S
                  Sumeet Godhwani
                  Jan 29, 2022
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                  I have not received the refund of my order no.[protected].The item was picked up on 4 Jan 2022.please help me in the refund of my money
                  Shadowfax customer support has been notified about the posted complaint.
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                    A
                    Aishwarya Janarthanam
                    Jan 28, 2022
                    Resolved
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                    Resolved

                    Not at all attending my query for my problem.fraud company.got my money 2 times
                    Mar 4, 2022
                    Complaint marked as Resolved 
                    Shadowfax customer support has been notified about the posted complaint.
                    Verified Support
                    Feb 01, 2022
                    Shadowfax Customer Care's response
                    Dear Aishwarya,

                    Greetings from Shadowfax!

                    We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                    Regards,
                    Team Shadowfax
                    Dear Sir/Madam,

                    We're truly sorry about your experience and keen to make it right. Please share the AWB number with us via [protected]@shadowfax.in to expedite the resolution.

                    Sincerely,
                    Team Shadowfax
                    Aishwarya Janarthanam's [Complaint's author] reply, Feb 1, 2022
                    SF203372036443FPL this is my order number.i got a product from meesho.i paid it through Google pay.they said it failed.so, I paid it through physical money.but my digital transaction has been done and I got a msg from bank my money is debited.so, it was double payment for single product.kindly revert my digital transaction
                    SF[protected]FPL this is my order number
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                      A
                      Aparnatv
                      from Kannur, Kerala
                      Jan 28, 2022
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                      I ordered an item in Meesho and amount paid through the UPI which is sent by shadowfax. But the delivery agent told amount not paid and denied to deliver the item. Now the order got cancelled. So need the refund.

                      AWB number : SF[protected]FPL
                      Shadowfax customer support has been notified about the posted complaint.
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                        A
                        Aishwarya Janarthanam
                        Jan 27, 2022
                        Resolved
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                        Resolved

                        I have bought product through meesho,
                        I have paid it through gpay 1st time but it showed declined.so, I paid physical money.then after sometime money is debited in my account to the name shadow fax technology.kindly help
                        Mar 28, 2022
                        Complaint marked as Resolved 
                        Got money
                        Shadowfax customer support has been notified about the posted complaint.
                        Verified Support
                        Jan 28, 2022
                        Shadowfax Customer Care's response
                        Dear Sir/Madam,

                        We're truly sorry about your experience and keen to make it right. Please share the AWB number with us via [protected]@shadowfax.in to expedite the resolution.

                        Sincerely,
                        Team Shadowfax
                        What is [protected]@shadowfax.in
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                          S
                          Sagil MSń
                          Jan 27, 2022
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                          Address: Kochi

                          I'm shadowfax delivery partner from kochi.
                          I want to know that..
                          Why Shadowfox only gets a less orders nowadays?.
                          Shadowfax customer support has been notified about the posted complaint.
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                            A
                            Aishwarya Janarthanam
                            Jan 27, 2022
                            Resolved
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                            Resolved

                            I paid the product through gpay but failed at that time.so, I paid cash on delivery.but after sometime money debited from my bank account
                            Mar 28, 2022
                            Complaint marked as Resolved 
                            Got money
                            Shadowfax customer support has been notified about the posted complaint.
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                              Yogita72
                              from Jammu, Jammu and Kashmir
                              Jan 27, 2022
                              Resolved
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                              Resolved

                              Not Refunding my Money

                              Address: 1st floor, Appek Building, 93/A, 4th B Cross Rd, 5th Block, Koramangala, Bengaluru, Karnataka 560095

                              I was supposed to get a product via shadowfax which i had ordered on meesho. on the delivery day i received a sms saying pay through this link for cashless delivery. I payed via the link for which i have All details. And after few hours i recieved a sms saying that your order couldn't be delivered as delivery area is not serviceable....
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                              suman122
                              from North Lakhimpur, Assam
                              Jan 26, 2022
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                              Address: Town Bantow Ward No.14 Po/ps- Khelmati North Lakhimpur, 787031 Assam
                              Website: Shadowfax

                              A delivery boy of Shadowfax Who had delivered my order after the parcel that i received the delivery boy fraudster had submitted that I had cancel the order, how can it possible when I have already received the parcel, How can it possible when I have already the invoice and product, When I'm checking the website where I had ordered it showing cancel and the margin which will had to credited after the delivery... after this I went to the shadowfax company where the owner of Shadowfax didn't gave any response to my complain...so please do something as soon as possible the margin money I want back... Fraud Shadowfax owner fraud delivery boy
                              Shadowfax customer support has been notified about the posted complaint.
                              Verified Support
                              Jan 27, 2022
                              Shadowfax Customer Care's response
                              Dear SIR/Madam,

                              We're truly sorry about your experience and keen to make it right. Please share the AWB number with us at [protected]@shadowfax.in to expedite the resolution.

                              Sincerely,
                              Team Shadowfax
                              Jan 29, 2022
                              Updated by suman122
                              AWB- SF[protected]FPL
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                                Kalyan Bharath
                                Jan 26, 2022
                                Resolved
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                                Resolved

                                Address: Dilshuknagar

                                My account is in active but it's showing like not open And it was blocke i think so .please go through it and open my account access... Please do it as early as possible...
                                Mar 9, 2022
                                Complaint marked as Resolved 
                                Shadowfax customer support has been notified about the posted complaint.
                                Jan 26, 2022
                                Updated by Kalyan Bharath
                                My account was not working
                                Verified Support
                                Jan 27, 2022
                                Shadowfax Customer Care's response
                                Dear Kalyan,

                                Greetings from Shadowfax!

                                It is very unfortunate that you had a bitter experience with us. We will soon get in touch with you to resolve the problem effectively. Request your patience in this regard.

                                Regards,
                                Team Shadowfax
                                Verified Support
                                Feb 03, 2022
                                Shadowfax Customer Care's response
                                Dear Kalyan,

                                Greetings from Shadowfax!

                                We are sorry to let you know that, as per the policy, we will not be able to re-activate your ID as it was terminated by the concerned team and the reason is being given in the app.

                                Regards,
                                Team Shadowfax
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