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Shadowfax Complaints & Reviews

shadowfax.in
1.8
Updated: Nov 28, 2025
Complaints 1467
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438
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1029
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Shadowfax reviews & complaints page 36

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L
Lalitha. M
Jan 29, 2022
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The delivery boy

How would the delivery boy cancelled my order without my permission...
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Sayali D
Jan 29, 2022
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The delivery boy is very arrogant. gives stupid reasons for failed picked. I have return order pickup up in same day from other executive, but shadow fax executive and their services are pathetic.

Order details
AJIO Order AWB R[protected]AJI. You may reach us at[protected] PIN 9342
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    Sumeet Godhwani
    Jan 29, 2022
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    I have not received the refund of my order no.[protected].The item was picked up on 4 Jan 2022.please help me in the refund of my money
    Shadowfax customer support has been notified about the posted complaint.
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      A
      Aishwarya Janarthanam
      Jan 28, 2022
      Resolved
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      Resolved

      Not at all attending my query for my problem.fraud company.got my money 2 times
      Mar 4, 2022
      Complaint marked as Resolved 
      Shadowfax customer support has been notified about the posted complaint.
      Verified Support
      Feb 01, 2022
      Shadowfax Customer Care's response       Dear Aishwarya,

      Greetings from Shadowfax!

      We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

      Regards,
      Team Shadowfax
      View replies
      Dear Sir/Madam,

      We're truly sorry about your experience and keen to make it right. Please share the AWB number with us via [protected]@shadowfax.in to expedite the resolution.

      Sincerely,
      Team Shadowfax
      Reply
      Aishwarya Janarthanam's [Complaint's author] reply, Feb 1, 2022
      SF203372036443FPL this is my order number.i got a product from meesho.i paid it through Google pay.they said it failed.so, I paid it through physical money.but my digital transaction has been done and I got a msg from bank my money is debited.so, it was double payment for single product.kindly revert my digital transaction
      SF[protected]FPL this is my order number
      Reply
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        A
        Aparnatv
        from Kannur, Kerala
        Jan 28, 2022
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        I ordered an item in Meesho and amount paid through the UPI which is sent by shadowfax. But the delivery agent told amount not paid and denied to deliver the item. Now the order got cancelled. So need the refund.

        AWB number : SF[protected]FPL
        +2 photos
        Shadowfax customer support has been notified about the posted complaint.
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          A
          Aishwarya Janarthanam
          Jan 27, 2022
          Resolved
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          Resolved

          I have bought product through meesho,
          I have paid it through gpay 1st time but it showed declined.so, I paid physical money.then after sometime money is debited in my account to the name shadow fax technology.kindly help
          Mar 28, 2022
          Complaint marked as Resolved 
          Got money
          Shadowfax customer support has been notified about the posted complaint.
          Verified Support
          Jan 28, 2022
          Shadowfax Customer Care's response           Dear Sir/Madam,

          We're truly sorry about your experience and keen to make it right. Please share the AWB number with us via [protected]@shadowfax.in to expedite the resolution.

          Sincerely,
          Team Shadowfax
          View replies
          What is [protected]@shadowfax.in
          Reply
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            S
            Sagil MSń
            Jan 27, 2022
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            Address: Kochi

            I'm shadowfax delivery partner from kochi.
            I want to know that..
            Why Shadowfox only gets a less orders nowadays?.
            Shadowfax customer support has been notified about the posted complaint.
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              A
              Aishwarya Janarthanam
              Jan 27, 2022
              Resolved
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              Resolved

              I paid the product through gpay but failed at that time.so, I paid cash on delivery.but after sometime money debited from my bank account
              Mar 28, 2022
              Complaint marked as Resolved 
              Got money
              Shadowfax customer support has been notified about the posted complaint.
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                Y
                Yogita72
                from Jammu, Jammu and Kashmir
                Jan 27, 2022
                Resolved
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                Resolved

                Not Refunding my Money

                Address: 1st floor, Appek Building, 93/A, 4th B Cross Rd, 5th Block, Koramangala, Bengaluru, Karnataka 560095

                I was supposed to get a product via shadowfax which i had ordered on meesho. on the delivery day i received a sms saying pay through this link for cashless delivery. I payed via the link for which i have All details. And after few hours i recieved a sms saying that your order couldn't be delivered as delivery area is not serviceable....
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                S
                suman122
                from North Lakhimpur, Assam
                Jan 26, 2022
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                Address: Town Bantow Ward No.14 Po/ps- Khelmati North Lakhimpur, 787031 Assam
                Website: Shadowfax

                A delivery boy of Shadowfax Who had delivered my order after the parcel that i received the delivery boy fraudster had submitted that I had cancel the order, how can it possible when I have already received the parcel, How can it possible when I have already the invoice and product, When I'm checking the website where I had ordered it showing cancel and the margin which will had to credited after the delivery... after this I went to the shadowfax company where the owner of Shadowfax didn't gave any response to my complain...so please do something as soon as possible the margin money I want back... Fraud Shadowfax owner fraud delivery boy
                Shadowfax customer support has been notified about the posted complaint.
                Verified Support
                Jan 27, 2022
                Shadowfax Customer Care's response                 Dear SIR/Madam,

                We're truly sorry about your experience and keen to make it right. Please share the AWB number with us at [protected]@shadowfax.in to expedite the resolution.

                Sincerely,
                Team Shadowfax
                Jan 29, 2022
                Updated by suman122                 AWB- SF[protected]FPL
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                  K
                  Kalyan Bharath
                  Jan 26, 2022
                  Resolved
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                  Resolved

                  Address: Dilshuknagar

                  My account is in active but it's showing like not open And it was blocke i think so .please go through it and open my account access... Please do it as early as possible...
                  +1 photos
                  Mar 9, 2022
                  Complaint marked as Resolved 
                  Shadowfax customer support has been notified about the posted complaint.
                  Jan 26, 2022
                  Updated by Kalyan Bharath                   My account was not working
                  Verified Support
                  Jan 27, 2022
                  Shadowfax Customer Care's response                   Dear Kalyan,

                  Greetings from Shadowfax!

                  It is very unfortunate that you had a bitter experience with us. We will soon get in touch with you to resolve the problem effectively. Request your patience in this regard.

                  Regards,
                  Team Shadowfax
                  Verified Support
                  Feb 03, 2022
                  Shadowfax Customer Care's response                   Dear Kalyan,

                  Greetings from Shadowfax!

                  We are sorry to let you know that, as per the policy, we will not be able to re-activate your ID as it was terminated by the concerned team and the reason is being given in the app.

                  Regards,
                  Team Shadowfax
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                    J
                    Jefin Antony
                    Jan 25, 2022
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                    I am a shadowfax delivery partner . Due to certain health issues i couldnt able to work for almost 2 months and my ID got decativated without any notice .. pls help me tl resolve this issue
                    Shadowfax customer support has been notified about the posted complaint.
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                      M
                      Mou10
                      Jan 25, 2022
                      Resolved
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                      Resolved

                      My tracking id SF[protected]FPL has not been delivered yet...it's been more than 20 days now...It's only showing out for delivery and then it is showing we could not attempt delivery and keep on rescheduling the date...it has happened atleast 7 times now...I am literally fed up now...please help me out please
                      +1 photos
                      Mar 8, 2022
                      Complaint marked as Resolved 
                      Shadowfax customer support has been notified about the posted complaint.
                      Verified Support
                      Jan 27, 2022
                      Shadowfax Customer Care's response                       Dear Mou10,

                      Greetings from Shadowfax!

                      Please accept our sincere apologies for the inconvenience. We have escalated this matter to our internal team and shall get back to you at the earliest.

                      Regards,
                      Team Shadowfax
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                        G
                        Gokuls09
                        from Jaipur, Rajasthan
                        Jan 25, 2022
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                        Some of my parcels (R[protected]fpl, r[protected]fpl) were supposed to pickup by shadowfax courier but every time it gets on hold even though i don't get any call also they ask money for pickups. I am warning you for the last time, if my order is not picked up by tomorrow, then i will take action against you in court.. It's has been 3 days from date of pickup but still my pickups not done i have asked for help in everyway but i couldn't get any satisfaction response... From your side... I am very disappointed to get such experience from shadowfax... Please let me know within day when my return order pickup looking forward from hearing you...
                        Thanks,
                        Regards,
                        Gokul sharma
                        [protected],
                        +2 photos
                        Shadowfax customer support has been notified about the posted complaint.
                        Verified Support
                        Jan 27, 2022
                        Shadowfax Customer Care's response                         Dear Gokul,

                        Greetings from Shadowfax!

                        Please accept our sincere apologies for the inconvenience. We have escalated this matter to our internal team and shall get back to you at the earliest.

                        Regards,
                        Team Shadowfax
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                          S
                          Sapthami Shetty
                          Jan 25, 2022
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                          I have sent a request to refund.but the delivery guy is not taking the product back.
                          Tracking id:R[protected]FPL
                          +1 photos
                          Shadowfax customer support has been notified about the posted complaint.
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                            M
                            Mr Mazhar
                            Jan 25, 2022
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                            Address: Hyderabad

                            My order was placed on 12th Jan, it was supposed to be delivered on 17th Jan, q but its keep getting delayed each day for 9 consecutive days. I stay in Hyd and the parcel is also in Hyd but for delivering only one item I don't know why its taking so much time.

                            Tracking Id: SF[protected]KR
                            Shadowfax customer support has been notified about the posted complaint.
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                              A
                              Ashish143005
                              from Faridabad, Haryana
                              Jan 23, 2022
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                              Address: Faridabad

                              ID deactivated stating address verification failed, but I have visited my home and met my mother also, I was not at home, I talked with him over phone and provide all details.. Please help to activate my ID
                              Shadowfax customer support has been notified about the posted complaint.
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                                Y
                                Yellapu Mahalaxmi Mounika
                                Jan 23, 2022
                                Resolved
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                                Resolved

                                I have ordered hangers from meesho and delivery partner was shadowfax.. courier person called me at n8 9 and said he will come but he didn't came and the order status sent as delivered. It's a prepaid order and I didn't receive it.
                                Feb 25, 2022
                                Complaint marked as Resolved 
                                Shadowfax customer support has been notified about the posted complaint.
                                Verified Support
                                Jan 24, 2022
                                Shadowfax Customer Care's response                                 Dear Mahalakshmimounika,

                                Greetings from Shadowfax!

                                We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                                Regards,
                                Team Shadowfax
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                                  S
                                  shruti1989
                                  from Kolkata, West Bengal
                                  Jan 23, 2022
                                  Resolved
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                                  Resolved

                                  Address: 1/18 Vivekanand marg, North SK Puri Boring Road

                                  I ordered an winter pyjama from meeso and requested for return. The delivery guy from shadowfax took the product and updated that pick up cancelled... contacted shadowfax helpline no for same but it was of no use...
                                  The delivery guy contact no is [protected].
                                  Please help me so that I can get the refund amount
                                  Feb 3, 2022
                                  Complaint marked as Resolved 
                                  It is not resolved yet
                                  Shadowfax customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jan 24, 2022
                                  Shadowfax Customer Care's response                                   Dear Sir/Madam,

                                  We're truly sorry about your experience and keen to make it right. Please share the AWB number with us at [protected]@shadowfax.in to expedite the resolution.

                                  Sincerely,
                                  Team Shadowfax
                                  View replies
                                  R[protected]FPL
                                  r[protected]fpl
                                  Reply
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                                    J
                                    Joshua Venki
                                    Jan 22, 2022
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                                    Address: Chintalakotogarvuv, veeravasaram, West Godavari,ap

                                    SF[protected]KR my itams no delivery I pay online countless srivce
                                    Shadowfax customer support has been notified about the posted complaint.
                                    View replies
                                    Dear Joshua,

                                    Greetings from Shadowfax!

                                    We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                                    Regards,
                                    Team Shadowfax
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