Claimed

Shadowfax Complaints & Reviews

1.8
Updated: Apr 7, 2026
Complaints 1480
Resolved
444
Unresolved
1036
Contacts

File a complaint to Shadowfax

Having problems with Shadowfax?

File a complaint and get it resolved by Shadowfax customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Shadowfax reviews & complaints page 36

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
B
beautiful soul
Feb 4, 2022
Report
Copy

Itne batmiz log h Bina call kiye khud hi order cancel kr dete h. BC delivery krni bski nhi h to mna kr do
Shadowfax customer support has been notified about the posted complaint.
Maine allready paid kar diye.meesho aap se parcel mangwaya tha.par Bina parcel deliver kiye confirm kar diya.mere pas status delivered aya message me..aise courier boy k khilaf IPC 420 lagni chahiye...
Helpful
Found this helpful?
1 Comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    S
    Sejal Rajput Parmar
    Feb 4, 2022
    Resolved
    Report
    Copy
    Resolved

    Hello Shadowfax, my tracking ID isSF[protected]FPL.
    Nobody came to deliver my parcel and it got automatically cancelled.
    Tell me the problem... give me contact number of your delivery person who is illegally cancelling my order.
    I want my parcel at my doorstep as soon as possible.
    Please look into this matter fast.
    Mar 12, 2022
    Complaint marked as Resolved 
    Shadowfax customer support has been notified about the posted complaint.
    Verified Support
    Feb 07, 2022
    Shadowfax Customer Care's response
    Hi Sejal,

    This shouldn't be happening. We'd like to take a closer look at your concern. We have escalated this matter to our internal team and shall get this resolved at the earliest.

    Regards
    Team Shadowfax
    Verified Support
    Feb 08, 2022
    Shadowfax Customer Care's response
    Hi Sejal,

    Greetings from Shadowfax!

    We regret to inform you that your shipment has been marked RTO and is in return manifest to your seller. Kindly connect with your seller for further assistance.

    Regards,
    Team Shadowfax
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      K
      Kay Are
      from Kapurthala Cantonment, Punjab
      Feb 4, 2022
      Resolved
      Report
      Copy
      Resolved

      My parcel has been returned from Meesho( SF[protected]FPL) by shadow fax without informing me.O want that parcel urgently.If its still in Kapurthala, kindly deliver it to me or call me on [protected].
      Mar 7, 2022
      Complaint marked as Resolved 
      Shadowfax customer support has been notified about the posted complaint.
      Verified Support
      Feb 04, 2022
      Shadowfax Customer Care's response
      Hi there,

      This shouldn't be happening. We'd like to take a closer look at your concern. We have escalated this matter to our internal team and shall get back to you at the earliest.

      Regards
      Team Shadowfax
      Dear Sir,

      As per the update received from our team, we request you to connect with the merchant for further assistance.

      Regards,
      Team Shadowfax
      Helpful
      1 other people found this review helpful
      1 found this helpful
      1 Comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        A
        Aishwarya Janarthanam
        Feb 3, 2022
        Resolved
        Report
        Copy
        Resolved

        Money paid 2 times for product bought through meesho.kindly revert my money back.my order id is SF[protected]FPL product delivered on 25th jan.i don't know about AWB number I have not got any message regarding this number.kindly revert
        Mar 7, 2022
        Complaint marked as Resolved 
        Shadowfax customer support has been notified about the posted complaint.
        Verified Support
        Feb 04, 2022
        Shadowfax Customer Care's response
        Hi Aishwarya,

        This shouldn't be happening. We'd like to take a closer look at your concern. Please reach out to us via [protected]@shadowfax.in so that we can look into this.

        Regards
        Team Shadowfax
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          S
          Sameer sk.m
          Feb 3, 2022
          Resolved
          Report
          Copy
          Resolved

          Address: Sk.sameer,s/o sk.zameer basha door no.16/4c-2-93, vavileti padu village, muslim palem, gundlapalem(), Vavileti padu (v), muslim palem, gundlapalem pos
          Website: Shadowfax

          Meesho my order is [protected] not delivary to me what the problem please tell us
          Mar 9, 2022
          Complaint marked as Resolved 
          Shadowfax customer support has been notified about the posted complaint.
          Verified Support
          Feb 03, 2022
          Shadowfax Customer Care's response
          Dear Sameer,

          Greetings from Shadowfax!

          We are sorry for the inconvenience you have faced. We stand committed to a safe and delightful delivery experience. Please share your AWB number with us at [protected]@shadowfax.in to escalate this matter to the right departments and take corrective action.

          Regards,
          Team Shadowfax
          Helpful
          1 other people found this review helpful
          1 found this helpful
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            Y
            YuvrajMp
            Feb 2, 2022
            Report
            Copy

            Address: Hassan District, Karnataka State, India. Pincode-573201

            Hello,
            I am writing on behalf of order number AWB R[protected]MY. This pick order was supposed to be picked on 31st January. The delivery partner called and advised there is no delivery person coming on 13st Jan to pincode-573128 and he would like to re rescheduled the delivery for 2nd Feb. I agreed and shared him the OTP to reschedule to pick up.
            On 2nd feb they called me again and told the delivery pick was rescheduled incorrectly with wrong adress and they want to reschedule again to 3rd of Feb. I agreed and shared the OTP again to reschedule the pickup. But when i received the message it was reschedule to 5th Feb instead of 2nd Feb.
            When i called and asked why did they lie that they will pick the order on 3rd instead of 5th, they said they dont have proper service to that location.

            THis is bad and worst management from shadofax team. first of all they so uneducated and dont know how to manage the order by giving correct address and pincode. on top of that they will give fake promises to reschedule the delivery and ask us to share the OTP.

            List of complaints:
            1. If you dont have service to that location why have you partnered saying you will provide service?
            2. your staff dont know how to add proper address with pincode.
            3. improper response: They refused to pick the call when i called them back to address the issue.

            I hope this issue will be resolved soon and my order will be picked up ASAP.
            Shadowfax customer support has been notified about the posted complaint.
            Dear Yuvraj,

            Greetings from Shadowfax!

            We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

            Regards,
            Team Shadowfax
            Helpful
            Found this helpful?
            1 Comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              A
              akila rachakonda
              Feb 2, 2022
              Resolved
              Report
              Copy
              Resolved

              Address: 14-11-1016 flat no 204 2nd floor kashiram appartment naya basthi beerban bagh Nampally 500012

              I have ordered Kurtis in meesho on 27th January and I got a message that I will get a delivery on 30th January shadow rider[protected] pin 6346 will deliver your akila order AWBSF[protected] FPL attempt code 1934 and at night 9:48pm on 30th Jan I got an message that akila your product has been delivered trust me till now I have not got any call or no one knocked door so without OTP number how can my product delivered I already went through the prepaid payment I think delivery boy has used my parcel I need the resolution call to my alternate number [protected] for more details I want to escalate it legally
              Mar 9, 2022
              Complaint marked as Resolved 
              Shadowfax customer support has been notified about the posted complaint.
              Feb 02, 2022
              Updated by akila rachakonda
              I have ordered Kurtis in meesho on 27th January and I got a message that I will get a delivery on 30th January shadow rider[protected] pin 6346 will deliver your akila order AWBSF[protected] FPL attempt code 1934 and at night 9:48pm on 30th Jan I got an message that akila your product has been delivered trust me till now I have not got any call or no one knocked door so without OTP number how can my product delivered I already went through the prepaid payment I think delivery boy has used my parcel I need the resolution call to my alternate number [protected] for more details I want to escalate it legally

              Verified Support
              Feb 03, 2022
              Shadowfax Customer Care's response
              Dear Akila,

              Greetings from Shadowfax!

              We'd like to inform you that our team is looking into this with the highest priority and will update you regarding the same at the earliest. 

              Regards,
              Team Shadowfax
              Verified Support
              Feb 06, 2022
              Shadowfax Customer Care's response
              Dear Akila,

              Greetings from Shadowfax!

              As per the update received from our team, your shipment has been delivered successfully. Do let us know if we can help you in any other way.

              If you're satisfied with the team's effort or have feedback to share, please visit http://bit.ly/3imqzz0 and http://bit.ly/3xfn2Xi to rate our performance.

              Regards,
              Team Shadowfax
              Hi shadowfax thank you for your support as I received my product today at 8:00pm thank you for your quick response
              Helpful
              1 other people found this review helpful
              1 found this helpful
              1 Comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                G
                Ganpati Lifestyles
                Feb 1, 2022
                Report
                Copy

                Return to origin order tampered and wrong product returned

                [Seller]

                Hi,
                My order was not delivered and returned to origin. In the transit the order has been tampered and I have received wrong product.
                AWB no. : SF[protected]FPL

                Product shipped was a Kurta set but in return got a lungi.
                This is very unpleasant and totally unacceptable....
                Helpful
                Found this helpful?
                2 Comments
                Report
                Copy
                M
                manjeetkaur19
                Feb 1, 2022
                Report
                Copy

                Address: TELENGANA

                My parcel pickuped on 28 jan till date no update what's happening with my parcel why till now not shipped please revert
                AWB no-SF[protected]KR

                Name-B.anil reddy
                No-[protected], [protected]
                Shadowfax customer support has been notified about the posted complaint.
                Hi Anil,

                This shouldn't be happening. We'd like to take a closer look at your concern. We have escalated this matter to our internal team and will get this resolved at the earliest.

                Regards
                Team Shadowfax
                Helpful
                Found this helpful?
                1 Comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  Hello shadowfax team i'am reseller in meesho app so my customer delivery is failed without any reason (TRACKING ID: SF[protected]FPL) there is no call receive from a delivery boy, So the delivery failed reason is totally wrong and this is the 4th - 5th time that i was suffering from this problem, all the time the delivery was failed why?? And without reason, i mean how could be your team are so irresponsible? This is so disappointing.br...
                  Helpful
                  1 other people found this review helpful
                  1 found this helpful
                  Write a comment
                  Report
                  Copy
                  G
                  gridharan gri
                  Jan 31, 2022
                  Report
                  Copy

                  Actually subjected Shipment shows as delivered but actually we have not yet received
                  Shadowfax customer support has been notified about the posted complaint.
                  Dear Gridharan,

                  Greetings from Shadowfax!

                  We'd like to inform you that our team is looking into this with the highest priority and will update you regarding the same at the earliest. 

                  Regards,
                  Team Shadowfax
                  Helpful
                  Found this helpful?
                  1 Comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    V
                    Vanya Agarwal
                    Jan 31, 2022
                    Report
                    Copy

                    I ordered from mc donald app...at tbe time of delivery of the parcel I received a msg that it has been delivered...but didn't received...called the delivery boy ...he said just coming in 5 mins...then hos phone was not reachable...disgusting...
                    Shadowfax customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      A
                      anjana sahoo
                      Jan 30, 2022
                      Resolved
                      Report
                      Copy
                      Resolved

                      Address: Cda, Sec-6, Cuttack odisha

                      On 16th jan 22 i hv rcvd from two 2 sarees on one pkt on the sm day i hv returned those products also bt i got my refund of one product . Nxt day i.e on 17th jan 22 sm delivery boy came for pick the sm product which i hv already given on 16 th of jan. Bt on messho app its showing ur request is rejected. I contact with ccare of messho they are saying tht delivery boy may be didn't update properly so we r unble to slv ur problem u contact with shadowfax. I want to talk with the delivery boy about tht product & return my money. Tht delivery boy didn't give me any pickup slip also there is no msg of pickup. Plz help
                      Mar 9, 2022
                      Complaint marked as Resolved 
                      Shadowfax customer support has been notified about the posted complaint.
                      Jan 30, 2022
                      Updated by anjana sahoo
                      I want to talk with the delivery boy or shdowfax customer care team
                      Verified Support
                      Jan 30, 2022
                      Shadowfax Customer Care's response
                      Dear Anjana,

                      Greetings from Shadowfax!

                      We are sorry for the inconvenience you have faced. We stand committed to a safe and delightful delivery experience. Please share your AWB number with us at [protected]@shadowfax.in to escalate this matter to the right departments and take corrective action.

                      Regards,
                      Team Shadowfax
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        L
                        Lalitha. M
                        Jan 29, 2022
                        Report
                        Copy

                        The delivery boy

                        How would the delivery boy cancelled my order without my permission...
                        Helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy
                        S
                        Sayali D
                        Jan 29, 2022
                        Report
                        Copy

                        The delivery boy is very arrogant. gives stupid reasons for failed picked. I have return order pickup up in same day from other executive, but shadow fax executive and their services are pathetic.

                        Order details
                        AJIO Order AWB R[protected]AJI. You may reach us at[protected] PIN 9342
                        Shadowfax customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          S
                          Sumeet Godhwani
                          Jan 29, 2022
                          Report
                          Copy

                          I have not received the refund of my order no.[protected].The item was picked up on 4 Jan 2022.please help me in the refund of my money
                          Shadowfax customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            A
                            Aishwarya Janarthanam
                            Jan 28, 2022
                            Resolved
                            Report
                            Copy
                            Resolved

                            Not at all attending my query for my problem.fraud company.got my money 2 times
                            Mar 4, 2022
                            Complaint marked as Resolved 
                            Shadowfax customer support has been notified about the posted complaint.
                            Verified Support
                            Feb 01, 2022
                            Shadowfax Customer Care's response
                            Dear Aishwarya,

                            Greetings from Shadowfax!

                            We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                            Regards,
                            Team Shadowfax
                            Dear Sir/Madam,

                            We're truly sorry about your experience and keen to make it right. Please share the AWB number with us via [protected]@shadowfax.in to expedite the resolution.

                            Sincerely,
                            Team Shadowfax
                            Aishwarya Janarthanam's [Complaint's author] reply, Feb 1, 2022
                            SF203372036443FPL this is my order number.i got a product from meesho.i paid it through Google pay.they said it failed.so, I paid it through physical money.but my digital transaction has been done and I got a msg from bank my money is debited.so, it was double payment for single product.kindly revert my digital transaction
                            SF[protected]FPL this is my order number
                            Helpful
                            Found this helpful?
                            2 Comments
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              A
                              Aparnatv
                              from Kannur, Kerala
                              Jan 28, 2022
                              Report
                              Copy

                              I ordered an item in Meesho and amount paid through the UPI which is sent by shadowfax. But the delivery agent told amount not paid and denied to deliver the item. Now the order got cancelled. So need the refund.

                              AWB number : SF[protected]FPL
                              Shadowfax customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                A
                                Aishwarya Janarthanam
                                Jan 27, 2022
                                Resolved
                                Report
                                Copy
                                Resolved

                                I have bought product through meesho,
                                I have paid it through gpay 1st time but it showed declined.so, I paid physical money.then after sometime money is debited in my account to the name shadow fax technology.kindly help
                                Mar 28, 2022
                                Complaint marked as Resolved 
                                Got money
                                Shadowfax customer support has been notified about the posted complaint.
                                Verified Support
                                Jan 28, 2022
                                Shadowfax Customer Care's response
                                Dear Sir/Madam,

                                We're truly sorry about your experience and keen to make it right. Please share the AWB number with us via [protected]@shadowfax.in to expedite the resolution.

                                Sincerely,
                                Team Shadowfax
                                What is [protected]@shadowfax.in
                                Helpful
                                Found this helpful?
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  S
                                  Sagil MSÅ„
                                  Jan 27, 2022
                                  Report
                                  Copy

                                  Address: Kochi

                                  I'm shadowfax delivery partner from kochi.
                                  I want to know that..
                                  Why Shadowfox only gets a less orders nowadays?.
                                  Shadowfax customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit