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Shadowfax Complaints & Reviews

shadowfax.in
1.8
Updated: Jun 3, 2026
Complaints 1482
Resolved
444
Unresolved
1038
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Shadowfax reviews & complaints page 37

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A
Aishwarya Janarthanam
Jan 27, 2022
Resolved
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Resolved

I have bought product through meesho,
I have paid it through gpay 1st time but it showed declined.so, I paid physical money.then after sometime money is debited in my account to the name shadow fax technology.kindly help
Mar 28, 2022
Complaint marked as Resolved 
Got money
Shadowfax customer support has been notified about the posted complaint.
Verified Support
Jan 28, 2022
Shadowfax Customer Care's response Dear Sir/Madam,

We're truly sorry about your experience and keen to make it right. Please share the AWB number with us via [protected]@shadowfax.in to expedite the resolution.

Sincerely,
Team Shadowfax
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What is [protected]@shadowfax.in
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    S
    Sagil MSń
    Jan 27, 2022
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    Address: Kochi

    I'm shadowfax delivery partner from kochi.
    I want to know that..
    Why Shadowfox only gets a less orders nowadays?.
    Shadowfax customer support has been notified about the posted complaint.
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      A
      Aishwarya Janarthanam
      Jan 27, 2022
      Resolved
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      Resolved

      I paid the product through gpay but failed at that time.so, I paid cash on delivery.but after sometime money debited from my bank account
      Mar 28, 2022
      Complaint marked as Resolved 
      Got money
      Shadowfax customer support has been notified about the posted complaint.
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        Y
        Yogita72
        from Jammu, Jammu and Kashmir
        Jan 27, 2022
        Resolved
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        Resolved

        Not Refunding my Money

        Address: 1st floor, Appek Building, 93/A, 4th B Cross Rd, 5th Block, Koramangala, Bengaluru, Karnataka 560095

        I was supposed to get a product via shadowfax which i had ordered on meesho. on the delivery day i received a sms saying pay through this link for cashless delivery. I payed via the link for which i have All details. And after few hours i recieved a sms saying that your order couldn't be delivered as delivery area is not serviceable....
        Helpful
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        S
        suman122
        from North Lakhimpur, Assam
        Jan 26, 2022
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        Address: Town Bantow Ward No.14 Po/ps- Khelmati North Lakhimpur, 787031 Assam
        Website: Shadowfax

        A delivery boy of Shadowfax Who had delivered my order after the parcel that i received the delivery boy fraudster had submitted that I had cancel the order, how can it possible when I have already received the parcel, How can it possible when I have already the invoice and product, When I'm checking the website where I had ordered it showing cancel and the margin which will had to credited after the delivery... after this I went to the shadowfax company where the owner of Shadowfax didn't gave any response to my complain...so please do something as soon as possible the margin money I want back... Fraud Shadowfax owner fraud delivery boy
        Shadowfax customer support has been notified about the posted complaint.
        Verified Support
        Jan 27, 2022
        Shadowfax Customer Care's response         Dear SIR/Madam,

        We're truly sorry about your experience and keen to make it right. Please share the AWB number with us at [protected]@shadowfax.in to expedite the resolution.

        Sincerely,
        Team Shadowfax
        Jan 29, 2022
        Updated by suman122         AWB- SF[protected]FPL
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          K
          Kalyan Bharath
          Jan 26, 2022
          Resolved
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          Resolved

          Address: Dilshuknagar

          My account is in active but it's showing like not open And it was blocke i think so .please go through it and open my account access... Please do it as early as possible...
          Mar 9, 2022
          Complaint marked as Resolved 
          Shadowfax customer support has been notified about the posted complaint.
          Jan 26, 2022
          Updated by Kalyan Bharath           My account was not working
          Verified Support
          Jan 27, 2022
          Shadowfax Customer Care's response           Dear Kalyan,

          Greetings from Shadowfax!

          It is very unfortunate that you had a bitter experience with us. We will soon get in touch with you to resolve the problem effectively. Request your patience in this regard.

          Regards,
          Team Shadowfax
          Verified Support
          Feb 03, 2022
          Shadowfax Customer Care's response           Dear Kalyan,

          Greetings from Shadowfax!

          We are sorry to let you know that, as per the policy, we will not be able to re-activate your ID as it was terminated by the concerned team and the reason is being given in the app.

          Regards,
          Team Shadowfax
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            J
            Jefin Antony
            Jan 25, 2022
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            I am a shadowfax delivery partner . Due to certain health issues i couldnt able to work for almost 2 months and my ID got decativated without any notice .. pls help me tl resolve this issue
            Shadowfax customer support has been notified about the posted complaint.
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              M
              Mou10
              Jan 25, 2022
              Resolved
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              Resolved

              My tracking id SF[protected]FPL has not been delivered yet...it's been more than 20 days now...It's only showing out for delivery and then it is showing we could not attempt delivery and keep on rescheduling the date...it has happened atleast 7 times now...I am literally fed up now...please help me out please
              Mar 8, 2022
              Complaint marked as Resolved 
              Shadowfax customer support has been notified about the posted complaint.
              Verified Support
              Jan 27, 2022
              Shadowfax Customer Care's response               Dear Mou10,

              Greetings from Shadowfax!

              Please accept our sincere apologies for the inconvenience. We have escalated this matter to our internal team and shall get back to you at the earliest.

              Regards,
              Team Shadowfax
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                G
                Gokuls09
                from Jaipur, Rajasthan
                Jan 25, 2022
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                Some of my parcels (R[protected]fpl, r[protected]fpl) were supposed to pickup by shadowfax courier but every time it gets on hold even though i don't get any call also they ask money for pickups. I am warning you for the last time, if my order is not picked up by tomorrow, then i will take action against you in court.. It's has been 3 days from date of pickup but still my pickups not done i have asked for help in everyway but i couldn't get any satisfaction response... From your side... I am very disappointed to get such experience from shadowfax... Please let me know within day when my return order pickup looking forward from hearing you...
                Thanks,
                Regards,
                Gokul sharma
                [protected],
                Shadowfax customer support has been notified about the posted complaint.
                Verified Support
                Jan 27, 2022
                Shadowfax Customer Care's response                 Dear Gokul,

                Greetings from Shadowfax!

                Please accept our sincere apologies for the inconvenience. We have escalated this matter to our internal team and shall get back to you at the earliest.

                Regards,
                Team Shadowfax
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                  S
                  Sapthami Shetty
                  Jan 25, 2022
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                  I have sent a request to refund.but the delivery guy is not taking the product back.
                  Tracking id:R[protected]FPL
                  Shadowfax customer support has been notified about the posted complaint.
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                    M
                    Mr Mazhar
                    Jan 25, 2022
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                    Address: Hyderabad

                    My order was placed on 12th Jan, it was supposed to be delivered on 17th Jan, q but its keep getting delayed each day for 9 consecutive days. I stay in Hyd and the parcel is also in Hyd but for delivering only one item I don't know why its taking so much time.

                    Tracking Id: SF[protected]KR
                    Shadowfax customer support has been notified about the posted complaint.
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                      A
                      Ashish143005
                      from Faridabad, Haryana
                      Jan 23, 2022
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                      Address: Faridabad

                      ID deactivated stating address verification failed, but I have visited my home and met my mother also, I was not at home, I talked with him over phone and provide all details.. Please help to activate my ID
                      Shadowfax customer support has been notified about the posted complaint.
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                        Y
                        Yellapu Mahalaxmi Mounika
                        Jan 23, 2022
                        Resolved
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                        Resolved

                        I have ordered hangers from meesho and delivery partner was shadowfax.. courier person called me at n8 9 and said he will come but he didn't came and the order status sent as delivered. It's a prepaid order and I didn't receive it.
                        Feb 25, 2022
                        Complaint marked as Resolved 
                        Shadowfax customer support has been notified about the posted complaint.
                        Verified Support
                        Jan 24, 2022
                        Shadowfax Customer Care's response                         Dear Mahalakshmimounika,

                        Greetings from Shadowfax!

                        We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                        Regards,
                        Team Shadowfax
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                          S
                          shruti1989
                          from Kolkata, West Bengal
                          Jan 23, 2022
                          Resolved
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                          Resolved

                          Address: 1/18 Vivekanand marg, North SK Puri Boring Road

                          I ordered an winter pyjama from meeso and requested for return. The delivery guy from shadowfax took the product and updated that pick up cancelled... contacted shadowfax helpline no for same but it was of no use...
                          The delivery guy contact no is [protected].
                          Please help me so that I can get the refund amount
                          Feb 3, 2022
                          Complaint marked as Resolved 
                          It is not resolved yet
                          Shadowfax customer support has been notified about the posted complaint.
                          Verified Support
                          Jan 24, 2022
                          Shadowfax Customer Care's response                           Dear Sir/Madam,

                          We're truly sorry about your experience and keen to make it right. Please share the AWB number with us at [protected]@shadowfax.in to expedite the resolution.

                          Sincerely,
                          Team Shadowfax
                          View replies
                          R[protected]FPL
                          r[protected]fpl
                          Reply
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                            J
                            Joshua Venki
                            Jan 22, 2022
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                            Address: Chintalakotogarvuv, veeravasaram, West Godavari,ap

                            SF[protected]KR my itams no delivery I pay online countless srivce
                            Shadowfax customer support has been notified about the posted complaint.
                            View replies
                            Dear Joshua,

                            Greetings from Shadowfax!

                            We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                            Regards,
                            Team Shadowfax
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                              G
                              Gokuls09
                              from Jaipur, Rajasthan
                              Jan 22, 2022
                              Resolved
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                              Resolved

                              Gokul Sharma
                              [protected]
                              :R[protected]FPL
                              Shadowfax delivery boy denied return pickup of meesho.. asking money for it
                              Mar 5, 2022
                              Complaint marked as Resolved 
                              Shadowfax customer support has been notified about the posted complaint.
                              Verified Support
                              Jan 30, 2022
                              Shadowfax Customer Care's response                               Dear Gokul,

                              We're reaching out to confirm that your complaint has been resolved by our team. We hope it's been done to your satisfaction.

                              If you're satisfied with the team's effort or have feedback to share, please visit http://bit.ly/3imqzz0 and http://bit.ly/3xfn2Xi to rate our performance.

                              Warmly,

                              Team Shadowfax
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                                S
                                Sireesha T
                                Jan 22, 2022
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                                I purchased a product from meesho. But i was not satisfied and kept return request.But the delivery man is not receiving my return and put my request on hold. My order id is #[protected].I want my refund back so please take necessary actions.
                                Shadowfax customer support has been notified about the posted complaint.
                                Verified Support
                                Jan 24, 2022
                                Shadowfax Customer Care's response                                 Dear Sir/Madam,

                                We're truly sorry about your experience and keen to make it right. Please share the AWB number with us at [protected]@shadowfax.in to expedite the resolution.

                                Sincerely,
                                Team Shadowfax
                                Jan 24, 2022
                                Updated by Sireesha T                                 Awb number : R[protected]FPL
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                                  A
                                  Ashish chahal
                                  Jan 22, 2022
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                                  Delivery boy call me and ask for 4 digit code to postpone my order to deliver it tomorrow but instead of postpone he cancelled my order without my permission
                                  Shadowfax customer support has been notified about the posted complaint.
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                                    B
                                    Bhore ajit
                                    from Pune, Maharashtra
                                    Jan 21, 2022
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                                    Address: Pune

                                    Mujhe mera payment mila nahi bhohat order marne par bhi payment mila meri id-1529958 payment nahi milega to ham order kaise marenge
                                    Mera payout bhi nahi dhikhata to mai order kaise maru
                                    Shadowfax customer support has been notified about the posted complaint.
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                                      R
                                      ruturajsonawane
                                      from Pune, Maharashtra
                                      Jan 21, 2022
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                                      I delivered the order to wrong person
                                      So app put me on MDND for 24 hours
                                      My ID supposed to get active by now
                                      But it still showing inactive
                                      Shadowfax customer support has been notified about the posted complaint.
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