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Shadowfax Complaints & Reviews

1.8
Updated: Jan 24, 2026
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Shadowfax reviews & complaints page 38

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N
N.I
from Delhi, Delhi
Jan 19, 2022
Apr 5, 2024
This thread was updated on Apr 5, 2024
Resolved
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For ID reactivate in shadowfax delivery partner in food department.

Address: 5020,gali bagiche wali, kucha rehman, chandni chowk, delhi-110006.

Sir,
ID[protected]
Name--Mohd Nadeem.
Teen din pahle meri ID inactive ho gayi hai. Address mismatch show ho raha hai. Ek din pahle mere ghar pe address verification ho chuka hai. Lekin abhi tak meri ID activate nahin hui hai. Please meri ID activate kar den....
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F
Firdous Kiran
from Kolkata, West Bengal
Jan 19, 2022
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Address: 3/1A Nil Madhab sen lane near Md. Ali park

I ordered this product for my customer from meesho. she has received the product but your executive update that customer denied to receive. He already delivered the product kindly take action
Feb 28, 2022
Complaint marked as Resolved 
Shadowfax customer support has been notified about the posted complaint.
Verified Support
Jan 19, 2022
Shadowfax Customer Care's response
Dear Firdous,

Greetings from Shadowfax!

We regret the inconvenience caused. We have escalated your issue to our team and shall get this sorted at the earliest. Please allow us some time.

Regards,
Team Shadowfax
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    S
    Shensiya Fernandez
    Jan 19, 2022
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    Address: Panampilly nagar, mahatmaroad 682036

    Someone cancelling my order
    Shadowfax customer support has been notified about the posted complaint.
    Some
    one cancelling my order
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      S
      soundharya sivakumar
      from Chennai, Tamil Nadu
      Jan 19, 2022
      Resolved
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      Resolved

      Shadowfax gave me an UPI link for my cash on delivery product.
      After I paid for it they refused to deliver my product and didn’t return the money even after a month.
      I have submitted all proofs and even my bank statement.
      No RESOLUTIONS!!
      DONT CHEAT PEOPLE!

      Order number : SF[protected]FPL
      Mar 9, 2022
      Complaint marked as Resolved 
      Shadowfax customer support has been notified about the posted complaint.
      Verified Support
      Jan 19, 2022
      Shadowfax Customer Care's response
      Dear Soundharya,

      Greetings from Shadowfax!

      We regret the inconvenience caused. We have escalated your issue to our team and shall get this sorted at the earliest. Please allow us some time.

      Regards,
      Team Shadowfax
      Verified Support
      Feb 03, 2022
      Shadowfax Customer Care's response
      Dear Soundharya,

      Greetings from Shadowfax!

      We're reaching out to confirm that your complaint has been resolved by our team. We hope it's been done to your satisfaction.

      Warmly,

      Team Shadowfax
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        A
        Ananam
        Jan 18, 2022
        Resolved
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        Resolved

        I ordered a product from messho it's a shoes racks and they shadowax courier company to deliver this but when the product is ready to out for delivery ur delivery boy can't come to deliver my parcel and after that the satus of delivery is showing we can't connect the CUSTOMER it happens to me 3 times again again I face the same problem so pl sort it as soon as possible ur delivery boy are very rude and disrespectful and urs serives are ### even urs company shadowax ND delivery boy are also ### so resolve it as early other wise I take a serious step for this I complain in the (consumer right protection cooperation )because it happens again and again to me so do something for it and sorit it as early..
        Feb 19, 2022
        Complaint marked as Resolved 
        Shadowfax customer support has been notified about the posted complaint.
        Verified Support
        Jan 19, 2022
        Shadowfax Customer Care's response
        Dear Ananam,

        Greetings from Shadowfax!

        We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

        Regards,
        Team Shadowfax
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          A
          Adatra sree
          from Visakhapatnam, Andhra Pradesh
          Jan 18, 2022
          Resolved
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          Address: Visakhapatnam

          I have ordered a product from meesho and again intiated a return for refund. A guy on 13th Jan 2022 came for the pickup and took the product but in the app its showing as refund cancelled. There is no source to communicate with the delivery boy nor the meesho as meesho needs confirmation message or email that product has picked up. I have no such thing. Please look into it asap
          Mar 3, 2022
          Complaint marked as Resolved 
          Shadowfax customer support has been notified about the posted complaint.
          Verified Support
          Jan 19, 2022
          Shadowfax Customer Care's response
          Dear Adatra,

          Greetings from Shadowfax!

          We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

          Regards,
          Team Shadowfax
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            S
            Shyam Sundar Bose
            from Kolkata, West Bengal
            Jan 18, 2022
            Resolved
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            Resolved

            Address: Kolkata

            Dear Concern,

            I have shipped the materials from My office( Kolkata) through Pickrr on 5th but Shadowfax held the material at their origin warehouse until 7th and now after so many follow-ups the shipment is hold at Mumbai warehouse of Shadowfax but they are showing fake Non delivery reasons now.

            My customer is suffering and also she will cancel my order and it will affect my revenue and reputation.

            I want to get it delivered or get it returned along with the shipping charges they have charged.
            Feb 19, 2022
            Complaint marked as Resolved 
            Shadowfax customer support has been notified about the posted complaint.
            Verified Support
            Jan 18, 2022
            Shadowfax Customer Care's response
            Dear Shyam,

            Greetings from Shadowfax!

            We regret the inconvenience caused. We have escalated your issue to our team and shall get this sorted at the earliest. Please allow us some time.

            Regards,
            Team Shadowfax
            Verified Support
            Jan 19, 2022
            Shadowfax Customer Care's response
            Dear Shyam,

            Please share the AWB number at [protected]@shadowfax.in for us to look into your concern and assist you.

            Regards,
            Team Shadowfax
            Yes, It's getting escalated for last 3 days but no action is taken yet.
            AWB No. SF[protected]PIC, I have inform Pickrr to reverse it to the Pickup Point.

            So, Find the Shipment and return it ASAP as customer has cancel the order.
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              S
              soundharya sivakumar
              from Chennai, Tamil Nadu
              Jan 18, 2022
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              Shadowfax gave me an UPI link for my cash on delivery product.
              After I paid for it they refused to deliver my product and didn’t return the money even after a month.
              I have submitted all proofs and even my bank statement.
              No RESOLUTIONS!!
              Shadowfax customer support has been notified about the posted complaint.
              Dear Sivakumar,

              Greetings from Shadowfax!

              We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

              Regards,
              Team Shadowfax
              soundharya sivakumar's [Complaint's author] reply, Jan 19, 2022
              I sent too many mails and too many phone calls
              No resolutions even after a month!
              I paid through upi link and you cancelled the product
              How many times should I contact customer care and your delivery partner
              Return my money pls!!!
              SF191494806443FPL
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                A
                Arpit das 790
                from Howrah, West Bengal
                Jan 18, 2022
                Resolved
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                I was not available when the delivery boy came, they called me i told them to come tomorrow but today they cancelled the order without my permission . What is going on is this the kind of service what shadowfax shows towards their customers.😠😠😡
                Feb 19, 2022
                Complaint marked as Resolved 
                Shadowfax customer support has been notified about the posted complaint.
                Verified Support
                Jan 18, 2022
                Shadowfax Customer Care's response
                Dear Arpit,

                We're truly sorry about your experience and keen to make it right. Please share the AWB number with us via [protected]@shadowfax.in to expedite the resolution.

                Sincerely,
                Team Shadowfax
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                  C
                  Ch durga Bhavani
                  from Vijayawada, Andhra Pradesh
                  Jan 17, 2022
                  Resolved
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                  Address: Pune

                  Hi
                  We booked order in meesho.for that order return pickup they arranged through shadowfax courier.
                  Shadowfax courier Awb number:R[protected]FPL.wrong status updated in tracking portal by them.
                  return parcel pickup over already on 6th January 2022 only.
                  Customer got call from courier service from this number [protected] on 6th.and they taken away the dress but not updated in app nor sent pickup over message to customer still and now they are not replying.
                  But now no one is receiving calls.
                  And now updated wrong status like customer not contactable, QC failed and all.
                  Where in real customer talked to them that day and return pickup over successfully.
                  Customer address
                  To
                  Ankita Vivek kasat,
                  D-402, serene county,
                  rajyog road,
                  near lokmat office,
                  sinhagad road.
                  Pune-411041.
                  Maharashtra
                  Ph no-[protected].

                  Please check with that courier people and update correct status and provide correct information on portal.so that I can get my refund amount.
                  Feb 19, 2022
                  Complaint marked as Resolved 
                  Shadowfax customer support has been notified about the posted complaint.
                  Verified Support
                  Jan 18, 2022
                  Shadowfax Customer Care's response
                  Dear Durga,
                  Greetings from Shadowfax!
                  We're truly sorry about your experience and keen to make it right. Kindly allow us some time to escalate the issue with our team and get back to you with an update.

                  Regards,
                  
Team shadowfax
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                    R
                    Rita Singh tomar
                    Jan 17, 2022
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                    Your delivery boy did misbehave with me
                    Shadowfax customer support has been notified about the posted complaint.
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                      G
                      Gunjan Kimar
                      Jan 17, 2022
                      Resolved
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                      Resolved

                      Address: Puja Bharti,House of Lecturer Balbir kr singh,Near Sri kunj apartment,M g path,Bhagalpur 812001 Bihar

                      Sir my one item was out for pickup yesterday and was picked up but courier pick up exe cutive picked up another extra item also of flipkart..I want return of extra item picked up but unable to contact delivery boy.Items where of flipkart.Contact no which contacted me[protected] of shadowfax and this message had come on my mobile ..
                      Your Navy Solid Swe.. from Westbury_PT will be picked today by rider[protected] PIN 3339). Keep item(s) & tags ready. Track https://tracker.shadowfax.in/#/track/8B26C1640C4096DBA78718DB23A01B7C/Rev/ - Shadowfax. ...Regards Puja Bharti...Mob no..[protected]
                      Feb 18, 2022
                      Complaint marked as Resolved 
                      Shadowfax customer support has been notified about the posted complaint.
                      Verified Support
                      Jan 18, 2022
                      Shadowfax Customer Care's response
                      Dear Gunjan,

                      We're reaching out to confirm that your complaint has been resolved by our team. We hope it's been done to your satisfaction.

                      If you're satisfied with the team's effort or have feedback to share, please visit http://bit.ly/3imqzz0 and http://bit.ly/3xfn2Xi to rate our performance.

                      Warmly,

                      Team Shadowfax
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                        N
                        Nanthini Manickavel
                        Jan 17, 2022
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                        Website: Shafowfox

                        My order awb SF[protected]HO and SF[protected]HO cancelled without my concern. I was not available when they called my number. My order cancelled. I have been try reaching them for 2 days but couldn't.i need my packages today. It's a emergency
                        Shadowfax customer support has been notified about the posted complaint.
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                          P
                          Parveg ansari Mohammad
                          Jan 16, 2022
                          Resolved
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                          Resolved

                          Address: At agraharam 4 th line

                          Phonepe. Chesta Ani chyela
                          Feb 18, 2022
                          Complaint marked as Resolved 
                          Shadowfax customer support has been notified about the posted complaint.
                          Jan 16, 2022
                          Updated by Parveg ansari Mohammad
                          Phone pe chesta Ani chyela
                          Verified Support
                          Jan 17, 2022
                          Shadowfax Customer Care's response
                          Dear Perveg,

                          We're truly sorry about your experience and keen to make it right. Please share the AWB number with us via [protected]@shadowfax.in to expedite the resolution.

                          Sincerely,
                          Team Shadowfax
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                            R
                            Rita Singh tomar
                            Jan 16, 2022
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                            Your delivery partner did misbehave with me
                            Shadowfax customer support has been notified about the posted complaint.
                            Dear Rita,

                            Greetings from Shadowfax!

                            We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                            Regards,
                            Team Shadowfax
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                              A
                              amarjithsunil
                              from Ernakulam, Kerala
                              Jan 16, 2022
                              Resolved
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                              Resolved

                              My myntra pickup (R[protected]MY) which scheduled on 13/01/2022 was delayed, it was updated that "the pickup couldn't be attempted by them". The pickup status is rescheduled, they've not given the actual date of pickup. I had tried contacting the delivery agent several times but his cell is switched off. The order was given by myntra to them last sunday, the product is only having a 30 day return policy. I recieved it with no tags in it and I've contacted myntra regarding this issue and the price tag issue has been resolved by them (as in the screenshot attached below), don't know if the delivery executive will accept the package. They're not even trying to contact me regarding the pickup, please do the needful.
                              Feb 19, 2022
                              Complaint marked as Resolved 
                              Shadowfax customer support has been notified about the posted complaint.
                              Verified Support
                              Jan 17, 2022
                              Shadowfax Customer Care's response
                              Dear Amarjith,
                              Greetings from Shadowfax!
                              We're truly sorry about your experience and keen to make it right. Kindly allow us some time to escalate the issue with our team and get back to you with an update.

                              Regards, 

                              Team shadowfax
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                                N
                                Nidhi rewatkar
                                Jan 16, 2022
                                Resolved
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                                Resolved

                                Address: Bangalore
                                Website: Shadowfax

                                The fraud company first of alll did not provide any text message for the return pick up and after cancellation of return pickup they took the parcel and now not refunding me my money back ₹776 and also showing wrong updates on tracking site and not even having a customer care ajent to solve or look in to our matters
                                Feb 19, 2022
                                Complaint marked as Resolved 
                                Shadowfax customer support has been notified about the posted complaint.
                                Jan 16, 2022
                                Updated by Nidhi rewatkar
                                I need my refund back what kind of fraud company is it with so many faultss created by them and now its all our money fpr which we are struggling this courier service should be shut down as soon as possible
                                Verified Support
                                Jan 18, 2022
                                Shadowfax Customer Care's response
                                Dear Nidhi,

                                Greetings from Shadowfax!

                                We tried reaching you on your mobile number but were unsuccessful as the call went unanswered. Please share with us your convenient time for us to connect with you.

                                Regards,
                                Team Shadowfax
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                                  9
                                  9702329866
                                  Jan 15, 2022
                                  Resolved
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                                  Resolved

                                  I had order 2 items in meesho and paid online through your online payment link and I had attended the transaction ID below but now the delivery partner has cancelled the order without contacting me. So I need refund immediately.
                                  Feb 17, 2022
                                  Complaint marked as Resolved 
                                  Shadowfax customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jan 17, 2022
                                  Shadowfax Customer Care's response
                                  Dear Sir/Madam,

                                  We're truly sorry about your experience and keen to make it right. Please share the AWB number with us at [protected]@shadowfax.in to expedite the resolution.

                                  Sincerely,
                                  Team Shadowfax
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                                    I
                                    Iṉṉøceṉt Rk
                                    from Delhi, Delhi
                                    Jan 15, 2022
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                                    SF[protected]KR. this is the order I'd which is pending from last 10 to 15 days, your delivery person didn't contact me and he is mentioning fake remarks that I refused to get delivery. please look into this and deliver my product asap
                                    Shadowfax customer support has been notified about the posted complaint.
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                                      C
                                      Chandrakala Palekar
                                      Jan 14, 2022
                                      Resolved
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                                      Resolved

                                      Address: C-102,Dayanand colony, near sapna cinema , Lajpat nagar -04, New Delhi

                                      Maine mera order jiska order no hai [protected] ye order maine shadow fax ko return kar diya hai 10th jan ko aur mujhe meesho se msg aaya hai ke aapka return cancel ho gaya hai ... Aur return karke 4 din ho gaye hai ... Mujhe mera refund nahi aaya abhi tak ... Kyonki aapke delivery boy ne nahi bheja hai mere pass confirmation otp aaya hai jab maine return kiya product ... So aap mujhe call kare aur meri problem solve kare mera refun 261 abhi isi vajah se nahi aaya hai ... Plz help me.
                                      Feb 15, 2022
                                      Complaint marked as Resolved 
                                      Shadowfax customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jan 15, 2022
                                      Shadowfax Customer Care's response
                                      Dear Chandrakala,

                                      We're truly sorry about your experience and keen to make it right. Please share the AWB number with us at [protected]@shadowfax.in to expedite the resolution.

                                      Sincerely,
                                      Team Shadowfax
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