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Shadowfax Complaints & Reviews

1.8
Updated: Sep 26, 2026
Complaints 1491
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Shadowfax reviews & complaints page 38

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S
Sameer sk.m
Feb 3, 2022
Resolved
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Address: Sk.sameer,s/o sk.zameer basha door no.16/4c-2-93, vavileti padu village, muslim palem, gundlapalem(), Vavileti padu (v), muslim palem, gundlapalem pos
Website: Shadowfax

Meesho my order is [protected] not delivary to me what the problem please tell us
Mar 9, 2022
Complaint marked as Resolved 
Shadowfax customer support has been notified about the posted complaint.
Verified Support
Feb 03, 2022
Shadowfax Customer Care's response
Dear Sameer,

Greetings from Shadowfax!

We are sorry for the inconvenience you have faced. We stand committed to a safe and delightful delivery experience. Please share your AWB number with us at [protected]@shadowfax.in to escalate this matter to the right departments and take corrective action.

Regards,
Team Shadowfax
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    Y
    YuvrajMp
    Feb 2, 2022
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    Address: Hassan District, Karnataka State, India. Pincode-573201

    Hello,
    I am writing on behalf of order number AWB R[protected]MY. This pick order was supposed to be picked on 31st January. The delivery partner called and advised there is no delivery person coming on 13st Jan to pincode-573128 and he would like to re rescheduled the delivery for 2nd Feb. I agreed and shared him the OTP to reschedule to pick up.
    On 2nd feb they called me again and told the delivery pick was rescheduled incorrectly with wrong adress and they want to reschedule again to 3rd of Feb. I agreed and shared the OTP again to reschedule the pickup. But when i received the message it was reschedule to 5th Feb instead of 2nd Feb.
    When i called and asked why did they lie that they will pick the order on 3rd instead of 5th, they said they dont have proper service to that location.

    THis is bad and worst management from shadofax team. first of all they so uneducated and dont know how to manage the order by giving correct address and pincode. on top of that they will give fake promises to reschedule the delivery and ask us to share the OTP.

    List of complaints:
    1. If you dont have service to that location why have you partnered saying you will provide service?
    2. your staff dont know how to add proper address with pincode.
    3. improper response: They refused to pick the call when i called them back to address the issue.

    I hope this issue will be resolved soon and my order will be picked up ASAP.
    Shadowfax customer support has been notified about the posted complaint.
    Dear Yuvraj,

    Greetings from Shadowfax!

    We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

    Regards,
    Team Shadowfax
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      A
      akila rachakonda
      Feb 2, 2022
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      Address: 14-11-1016 flat no 204 2nd floor kashiram appartment naya basthi beerban bagh Nampally 500012

      I have ordered Kurtis in meesho on 27th January and I got a message that I will get a delivery on 30th January shadow rider[protected] pin 6346 will deliver your akila order AWBSF[protected] FPL attempt code 1934 and at night 9:48pm on 30th Jan I got an message that akila your product has been delivered trust me till now I have not got any call or no one knocked door so without OTP number how can my product delivered I already went through the prepaid payment I think delivery boy has used my parcel I need the resolution call to my alternate number [protected] for more details I want to escalate it legally
      Mar 9, 2022
      Complaint marked as Resolved 
      Shadowfax customer support has been notified about the posted complaint.
      Feb 02, 2022
      Updated by akila rachakonda
      I have ordered Kurtis in meesho on 27th January and I got a message that I will get a delivery on 30th January shadow rider[protected] pin 6346 will deliver your akila order AWBSF[protected] FPL attempt code 1934 and at night 9:48pm on 30th Jan I got an message that akila your product has been delivered trust me till now I have not got any call or no one knocked door so without OTP number how can my product delivered I already went through the prepaid payment I think delivery boy has used my parcel I need the resolution call to my alternate number [protected] for more details I want to escalate it legally

      Verified Support
      Feb 03, 2022
      Shadowfax Customer Care's response
      Dear Akila,

      Greetings from Shadowfax!

      We'd like to inform you that our team is looking into this with the highest priority and will update you regarding the same at the earliest. 

      Regards,
      Team Shadowfax
      Verified Support
      Feb 06, 2022
      Shadowfax Customer Care's response
      Dear Akila,

      Greetings from Shadowfax!

      As per the update received from our team, your shipment has been delivered successfully. Do let us know if we can help you in any other way.

      If you're satisfied with the team's effort or have feedback to share, please visit http://bit.ly/3imqzz0 and http://bit.ly/3xfn2Xi to rate our performance.

      Regards,
      Team Shadowfax
      Hi shadowfax thank you for your support as I received my product today at 8:00pm thank you for your quick response
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        G
        Ganpati Lifestyles
        Feb 1, 2022
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        [Seller]

        Hi,
        My order was not delivered and returned to origin. In the transit the order has been tampered and I have received wrong product.
        AWB no. : SF[protected]FPL

        Product shipped was a Kurta set but in return got a lungi.
        This is very unpleasant and totally unacceptable.
        Shadowfax customer support has been notified about the posted complaint.
        Unpacking video: https://drive.google.com/file/d/1xXqYogF6KIPsf4q2GBvcmTFgWxL6WbYI/view?usp=shari...⇄
        Unpacking video: https://drive.google.com/file/d/1xXqYogF6KIPsf4q2GBvcmTFgWxL6WbYI/view?usp=shari...⇄
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          M
          manjeetkaur19
          Feb 1, 2022
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          Address: TELENGANA

          My parcel pickuped on 28 jan till date no update what's happening with my parcel why till now not shipped please revert
          AWB no-SF[protected]KR

          Name-B.anil reddy
          No-[protected], [protected]
          Shadowfax customer support has been notified about the posted complaint.
          Hi Anil,

          This shouldn't be happening. We'd like to take a closer look at your concern. We have escalated this matter to our internal team and will get this resolved at the earliest.

          Regards
          Team Shadowfax
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            G
            gridharan gri
            Jan 31, 2022
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            Actually subjected Shipment shows as delivered but actually we have not yet received
            Shadowfax customer support has been notified about the posted complaint.
            Dear Gridharan,

            Greetings from Shadowfax!

            We'd like to inform you that our team is looking into this with the highest priority and will update you regarding the same at the earliest. 

            Regards,
            Team Shadowfax
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              V
              Vanya Agarwal
              Jan 31, 2022
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              I ordered from mc donald app...at tbe time of delivery of the parcel I received a msg that it has been delivered...but didn't received...called the delivery boy ...he said just coming in 5 mins...then hos phone was not reachable...disgusting...
              Shadowfax customer support has been notified about the posted complaint.
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                A
                anjana sahoo
                Jan 30, 2022
                Resolved
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                Address: Cda, Sec-6, Cuttack odisha

                On 16th jan 22 i hv rcvd from two 2 sarees on one pkt on the sm day i hv returned those products also bt i got my refund of one product . Nxt day i.e on 17th jan 22 sm delivery boy came for pick the sm product which i hv already given on 16 th of jan. Bt on messho app its showing ur request is rejected. I contact with ccare of messho they are saying tht delivery boy may be didn't update properly so we r unble to slv ur problem u contact with shadowfax. I want to talk with the delivery boy about tht product & return my money. Tht delivery boy didn't give me any pickup slip also there is no msg of pickup. Plz help
                Mar 9, 2022
                Complaint marked as Resolved 
                Shadowfax customer support has been notified about the posted complaint.
                Jan 30, 2022
                Updated by anjana sahoo
                I want to talk with the delivery boy or shdowfax customer care team
                Verified Support
                Jan 30, 2022
                Shadowfax Customer Care's response
                Dear Anjana,

                Greetings from Shadowfax!

                We are sorry for the inconvenience you have faced. We stand committed to a safe and delightful delivery experience. Please share your AWB number with us at [protected]@shadowfax.in to escalate this matter to the right departments and take corrective action.

                Regards,
                Team Shadowfax
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                  L
                  Lalitha. M
                  Jan 29, 2022
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                  How would the delivery boy cancelled my order without my permission
                  Shadowfax customer support has been notified about the posted complaint.
                  Dear Lalitha,

                  Greetings from Shadowfax!

                  We are sorry for the inconvenience you have faced. We stand committed to a safe and delightful delivery experience. Please share your AWB number with us at [protected]@shadowfax.in to escalate this matter to the right departments and take corrective action.

                  Regards,
                  Team Shadowfax
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                    S
                    Sayali D
                    Jan 29, 2022
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                    The delivery boy is very arrogant. gives stupid reasons for failed picked. I have return order pickup up in same day from other executive, but shadow fax executive and their services are pathetic.

                    Order details
                    AJIO Order AWB R[protected]AJI. You may reach us at[protected] PIN 9342
                    Shadowfax customer support has been notified about the posted complaint.
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                      S
                      Sumeet Godhwani
                      Jan 29, 2022
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                      I have not received the refund of my order no.[protected].The item was picked up on 4 Jan 2022.please help me in the refund of my money
                      Shadowfax customer support has been notified about the posted complaint.
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                        A
                        Aishwarya Janarthanam
                        Jan 28, 2022
                        Resolved
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                        Resolved

                        Not at all attending my query for my problem.fraud company.got my money 2 times
                        Mar 4, 2022
                        Complaint marked as Resolved 
                        Shadowfax customer support has been notified about the posted complaint.
                        Verified Support
                        Feb 01, 2022
                        Shadowfax Customer Care's response
                        Dear Aishwarya,

                        Greetings from Shadowfax!

                        We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                        Regards,
                        Team Shadowfax
                        Dear Sir/Madam,

                        We're truly sorry about your experience and keen to make it right. Please share the AWB number with us via [protected]@shadowfax.in to expedite the resolution.

                        Sincerely,
                        Team Shadowfax
                        Aishwarya Janarthanam's [Complaint's author] reply, Feb 1, 2022
                        SF203372036443FPL this is my order number.i got a product from meesho.i paid it through Google pay.they said it failed.so, I paid it through physical money.but my digital transaction has been done and I got a msg from bank my money is debited.so, it was double payment for single product.kindly revert my digital transaction
                        SF[protected]FPL this is my order number
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                          A
                          Aparnatv
                          from Kannur, Kerala
                          Jan 28, 2022
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                          I ordered an item in Meesho and amount paid through the UPI which is sent by shadowfax. But the delivery agent told amount not paid and denied to deliver the item. Now the order got cancelled. So need the refund.

                          AWB number : SF[protected]FPL
                          Shadowfax customer support has been notified about the posted complaint.
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                            A
                            Aishwarya Janarthanam
                            Jan 27, 2022
                            Resolved
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                            Resolved

                            I have bought product through meesho,
                            I have paid it through gpay 1st time but it showed declined.so, I paid physical money.then after sometime money is debited in my account to the name shadow fax technology.kindly help
                            Mar 28, 2022
                            Complaint marked as Resolved 
                            Got money
                            Shadowfax customer support has been notified about the posted complaint.
                            Verified Support
                            Jan 28, 2022
                            Shadowfax Customer Care's response
                            Dear Sir/Madam,

                            We're truly sorry about your experience and keen to make it right. Please share the AWB number with us via [protected]@shadowfax.in to expedite the resolution.

                            Sincerely,
                            Team Shadowfax
                            What is [protected]@shadowfax.in
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                              S
                              Sagil MSń
                              Jan 27, 2022
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                              Address: Kochi

                              I'm shadowfax delivery partner from kochi.
                              I want to know that..
                              Why Shadowfox only gets a less orders nowadays?.
                              Shadowfax customer support has been notified about the posted complaint.
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                                A
                                Aishwarya Janarthanam
                                Jan 27, 2022
                                Resolved
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                                Resolved

                                I paid the product through gpay but failed at that time.so, I paid cash on delivery.but after sometime money debited from my bank account
                                Mar 28, 2022
                                Complaint marked as Resolved 
                                Got money
                                Shadowfax customer support has been notified about the posted complaint.
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                                  S
                                  suman122
                                  from North Lakhimpur, Assam
                                  Jan 26, 2022
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                                  Address: Town Bantow Ward No.14 Po/ps- Khelmati North Lakhimpur, 787031 Assam
                                  Website: Shadowfax

                                  A delivery boy of Shadowfax Who had delivered my order after the parcel that i received the delivery boy fraudster had submitted that I had cancel the order, how can it possible when I have already received the parcel, How can it possible when I have already the invoice and product, When I'm checking the website where I had ordered it showing cancel and the margin which will had to credited after the delivery... after this I went to the shadowfax company where the owner of Shadowfax didn't gave any response to my complain...so please do something as soon as possible the margin money I want back... Fraud Shadowfax owner fraud delivery boy
                                  Shadowfax customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jan 27, 2022
                                  Shadowfax Customer Care's response
                                  Dear SIR/Madam,

                                  We're truly sorry about your experience and keen to make it right. Please share the AWB number with us at [protected]@shadowfax.in to expedite the resolution.

                                  Sincerely,
                                  Team Shadowfax
                                  Jan 29, 2022
                                  Updated by suman122
                                  AWB- SF[protected]FPL
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                                    K
                                    Kalyan Bharath
                                    Jan 26, 2022
                                    Resolved
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                                    Resolved

                                    Address: Dilshuknagar

                                    My account is in active but it's showing like not open And it was blocke i think so .please go through it and open my account access... Please do it as early as possible...
                                    Mar 9, 2022
                                    Complaint marked as Resolved 
                                    Shadowfax customer support has been notified about the posted complaint.
                                    Jan 26, 2022
                                    Updated by Kalyan Bharath
                                    My account was not working
                                    Verified Support
                                    Jan 27, 2022
                                    Shadowfax Customer Care's response
                                    Dear Kalyan,

                                    Greetings from Shadowfax!

                                    It is very unfortunate that you had a bitter experience with us. We will soon get in touch with you to resolve the problem effectively. Request your patience in this regard.

                                    Regards,
                                    Team Shadowfax
                                    Verified Support
                                    Feb 03, 2022
                                    Shadowfax Customer Care's response
                                    Dear Kalyan,

                                    Greetings from Shadowfax!

                                    We are sorry to let you know that, as per the policy, we will not be able to re-activate your ID as it was terminated by the concerned team and the reason is being given in the app.

                                    Regards,
                                    Team Shadowfax
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                                      J
                                      Jefin Antony
                                      Jan 25, 2022
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                                      I am a shadowfax delivery partner . Due to certain health issues i couldnt able to work for almost 2 months and my ID got decativated without any notice .. pls help me tl resolve this issue
                                      Shadowfax customer support has been notified about the posted complaint.
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                                        M
                                        Mou10
                                        Jan 25, 2022
                                        Resolved
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                                        Resolved

                                        My tracking id SF[protected]FPL has not been delivered yet...it's been more than 20 days now...It's only showing out for delivery and then it is showing we could not attempt delivery and keep on rescheduling the date...it has happened atleast 7 times now...I am literally fed up now...please help me out please
                                        Mar 8, 2022
                                        Complaint marked as Resolved 
                                        Shadowfax customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jan 27, 2022
                                        Shadowfax Customer Care's response
                                        Dear Mou10,

                                        Greetings from Shadowfax!

                                        Please accept our sincere apologies for the inconvenience. We have escalated this matter to our internal team and shall get back to you at the earliest.

                                        Regards,
                                        Team Shadowfax
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