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Shadowfax Complaints & Reviews

shadowfax.in

1.8

Updated: Oct 26, 2025

Complaints 1452

Resolved

436

Unresolved

1016

So far, so good. Shadowfax is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Shadowfax will keep up the work and continue to help more customers with their concerns even better 🤝

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Shadowfax reviews & complaints page 40

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Address: Noida sector 58

I have ordered a product from Meesho and shadowfax claimed that the have delivered it on 25th dec. I haven't recived the product . Meesho is saying we can't do anything in this and shadowfax is not contacting me .

Feb 13, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Dec 30, 2021

Shadowfax Customer Care's response Dear Sheetal,

We're truly sorry about your experience and keen to make it right. Please share the AWB number with us via [protected]@shadowfax.in to expedite the resolution.

Sincerely,
Team Shadowfax

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It was COD order of Rs. 680 but the product that got delivered was not what I had ordered. It was not even close to what I ordered. I’m not okay with the service provided and I request a refund.

Shadowfax customer support has been notified about the posted complaint.

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Shadowfax Customer Care

Dec 29, 2021

Verified Support

Dear Isha,

Greetings from Shadowfax!

We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

Regards,
Team Shadowfax

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Mein shewdowfax delivery patner hu mera paisa shewdowfax se nahi mila hai na he koi contact number hai jaha se me lu mera mobile number hai [protected]

Shadowfax customer support has been notified about the posted complaint.

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Shadowfax Customer Care

Dec 28, 2021

Verified Support

Dear Sir/Madam,

Greetings from Shadowfax!

We would like to have a closer look into the matter. Kindly share your registered mobile number and your shadowfax ID via [protected]@shadowfax.in.

Regards,
Team Shadowfax

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I ordered a top from meesho and initially I have put cod and received a tracking link for my order. In the tracking link I found pay now option so I paid 541 rupees online through paytm to shadow fox... But somehow the delivery partner didnot received the update of that so I needed to give him money to take my order. I have paid twice for one product. I have screenshot of the payment. Kindly look into this and initiate my refund ASAP.

+1 photos

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Address: P 233 sector 12 Pratap vihar vijay nagar

Hi Team
Water logging of gutter from 1 week and this will make a reason of illness so please resolve this at the earliest.

Shadowfax customer support has been notified about the posted complaint.

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Shadowfax Customer Care

Dec 27, 2021

Verified Support

Dear Tilak,

Greetings from Shadowfax!

We sincerely apologize for your experience. Please share details of the issue you faced at [protected]@shadowfax.in and we assure you of a swift resolution.

Regards,
Team Shadowfax

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In mesho I ordered a product which is prepaid and the delivery date was 19/12/2021 but i got the message as delivered on 13/12/2021, i didn't even get a call from delivery executive so far . This is second time i am complaing no response from yourside my order no.is[protected] kindly take necessary action ASAP.

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Dec 27, 2021

Shadowfax Customer Care's response Dear Pooja,

Greetings from Shadowfax!

We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

Regards,
Team Shadowfax

Dec 27, 2021

Updated by Pooja CA AWD no.[protected]
Product was marked as delivered on 13/12/2021 and no call from delivery executive.i didn't received any product. Please sort the issue ASSP

Dec 27, 2021

Updated by Pooja CA AWD no. SF[protected]FPL

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To who you delivered this productSF[protected]FPL.from meesho...I want my product immediately

Jan 27, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Dec 27, 2021

Updated by chinnu lakshmi I didn't get my product..but got a delivered message ..kindly give immediate reply otherwise I give complaint in consumer forum.

Verified Support

Dec 27, 2021

Shadowfax Customer Care's response Dear Lakshmi,

Greetings from Shadowfax!

We regret the inconvenience caused. We have escalated your issue to our team and shall get this sorted at the earliest. Please allow us some time.

Regards,
Team Shadowfax

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C

chinnu lakshmi

Dec 28, 2021

Do you have any update about my missed product

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I have ordered a kurti from meeshow
. I didn't received my product yet. But it shows in the app already delivered.

Shadowfax customer support has been notified about the posted complaint.

Dec 27, 2021

Updated by Sowmiya Sowmiya I didn't received my product

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I have order a kurti from meeshow .My product didn't received yet . But it shows in the already delivered.

Jan 28, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Dec 27, 2021

Updated by Sowmiya Sowmiya I didn't received my product

Verified Support

Dec 27, 2021

Shadowfax Customer Care's response Hi Sowmiya,
We are sorry for the inconvenience caused. Pease share your AWB number via [protected]@shadowfax.in so that we can look into this for you.

Verified Support

Dec 28, 2021

Shadowfax Customer Care's response Dear Sowmiya,

Greetings from Shadowfax!

We tried to reach you on call but your number was switched off. Kindly share with us your alternate number or convenient time for better assistance.

Regards,
Team Shadowfax

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Hi,

I haven’t received Deluxe_2021_Annual_Gift_0445 that is AWB SF[protected]KR. It was supposed to reach by 23rd December 2021. It has been changing the delivery date every day since then with no movement whatsoever. Kindly look into it and get back ASAP.

Shadowfax customer support has been notified about the posted complaint.

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P

Pinaz Kazi

Dec 27, 2021

Resolved

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I have found parcel but in parcel no product found empty parcel was delivered me please help i give cash on dilivery for product

+1 photos

Jan 28, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Dec 26, 2021

Updated by Priyanka Dehare I ordered product from meesho I found empty parcel thire was no product please help me refund my mony or exchange this i Wii pay cash on delivery

Verified Support

Dec 28, 2021

Shadowfax Customer Care's response Dear Priyanka,

Greetings from Shadowfax!

We tried reaching you on your mobile number but were unsuccessful as the call went unanswered. Please share with us your convenient time for us to connect with you.

Regards,
Team Shadowfax

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Address: Pammal

Your delivery person called my customer and asked to cancel the delivery saying the item inside is damaged and my customer refused it. So cancelled on behalf of customer. This is ridiculous. Before I blog this all over I want a call explaining the same.

Your Kids Embellish.. order OnlineShop is Cancelled per request. Raise issue at https://exp.shadowfax.in/9Jw5CU -Shadowfax

Kids Embellished Gown, variant: 10 - 11 Years
Tracking ID:SF[protected]ONI

Shipping Partner:Shadowfax

Jan 27, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Dec 27, 2021

Shadowfax Customer Care's response Hi Prasad,
We are sorry for the bitter experience.
Please accept our sincere apologies for the inconvenience. We have escalated this matter to our internal team and shall get back to you at the earliest.

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Shadowfax Customer Care

Jan 2, 2022

Verified Support

Dear Bablou,

Greetings from Shadowfax!

We sincerely apologize for your experience. Please share details of the issue you faced, contact number along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

Regards,
Team Shadowfax

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Address: Rajouri garden,new delhi

My mobile is number is [protected] i am delivery partner of shadowfex i am really disapponited that i am not receving cash on delivery order your company i think blocked my cod order please reopen my cod order last continues one month i receiving paid order but i want to recive cod order also so please reopen my cash on delivery order

Shadowfax customer support has been notified about the posted complaint.

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Shadowfax Customer Care

Dec 26, 2021

Verified Support

Dear Nikhil,

Greetings from Shadowfax!

This certainly isn't what we want you to experience. Please feel free to approach our helpline under the help section of our app for resolution.

Regards,
Team Shadowfax

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Address: Bhopal Mandideep

My order from ajio send to be pickup from Shadowfax, ID : R[protected]AJI
Courier Man didn't come to pickup the product from home and called me somewhere else and when I went there he rejected my product, that I notice. I genuinely asked for a reason. He replied in unbearable abusive language and also started pushing and forcing to fight.
Courier guy Name : Surjeet Meena
His Number : [protected]

Jan 26, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Dec 26, 2021

Shadowfax Customer Care's response Dear Kamla,

This is inexcusable. We stand committed to a safe and delightful delivery experience. We have noted the details and escalated this matter to the right departments to take corrective action.

Regards,
Team Shadowfax

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R[protected]FPL
Order #[protected]
The delivery person refused to pick up my product claiming I am returning used product. The fact that I had to return is the same that I received that damaged used product from the seller itself. That is not how you fraud people. I talked with the customer service and reinstated the return but the courier person rejected my return request by ditching. My return period also will be over soon. I want my refund. This I literally not how you fraud people. Literally unbelievable.

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Dec 26, 2021

Shadowfax Customer Care's response Hi Kasturi,
This surely isn't what we want you to experience. Please reach out to us via [protected]@shadowfax.in along with your concern and Shadowfax ID so that we can look into this for you.

Dec 27, 2021

Updated by Kas-m Return was picked up by there is no update regarding it

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K

Kas-m

from Serampore, West Bengal

Dec 27, 2021

Finally my return was picked up but there's no update anywhere. Atleast update the pick up...?

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Sir from yesturday I couldn't login no response I complained twice no one is responding plz corect my issue my I d is1597407

Shadowfax customer support has been notified about the posted complaint.

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Shadowfax Customer Care

Dec 26, 2021

Verified Support

Dear Vishal,

Greetings from Shadowfax!

This certainly isn't what we want you to experience. Please feel free to approach our helpline under the help section of our app for resolution.

Regards,
Team Shadowfax

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Address: Bangalore 560973

Hiii i am vinod we have ordered a product from mesho app and it was still in process and i got a call from shadowfax but i was not able to take the calls i was in office and i tried calling that number but it's not getting connected and today i am seeing that the order has been delivered on 24/12/2021 but i checked with my family but they said they didn't received any thing plz check with ur shadow fax team and trace the number i got the call from this number [protected] and take this as high priority and deliver the item asap .i am hoping for the positive response asap

Feb 9, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Dec 26, 2021

Shadowfax Customer Care's response Dear Vinod,

Greetings from Shadowfax!

Apologies for your unpleasant experience. We have escalated this matter to our internal team and shall get back to you at the earliest.

Regards,
Team Shadowfax

Verified Support

Dec 28, 2021

Shadowfax Customer Care's response Dear Vinod,

Greetings from Shadowfax!

We tried calling you on your registered mobile number but your network was not in the coverage area. Please share with us your convenient time for us to connect with you.

Regards,
Team Shadowfax

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Address: Pragati parisar Trimurti colony, near dmart, south shivaji nagar, sangli 416416

Frm past so many days I m receiving arriving message but delivery boy has not delivered my order yet. I tried calling your number giving in the text but couldn't connect due to invalid number

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Address: No.10. azeez nagar, pattur, mangadu,chennai 122

In meesho i ordered a product which is prepaid and the delivery date is 19.12.21
But still the product is not delivered by you I received a call from your delivery executive on 18.12.21 i attend the cal but he hang my cal again I call him he rejecting my call after some time I received a message that my delivery is rescheduled to 23.12.21. today also the same person called 24.12.21 call from same no.[protected] again he is doing the same. This is my second complaint. first complaint on 18.12.21 your executive said i will receive my product within two days.but still not received. If the problem continues again i will complaint to consumer court. Kindly take necessary action ASAP. Take disciplinary action against the delivery executive.this kind of things make loss faith in your company.

+3 photos

Jan 28, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Dec 26, 2021

Shadowfax Customer Care's response Dear Anand,

Your issue has been escalated and our team is working to resolve it soon. Please allow us some time to get back to you with an update.

Regards,
Team Shadowfax

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Address: Rajat , Near Balaji Hotel , Dhand-Bhodia Road, 7495099554 Fatehabad, Haryana, Pin code 125050

I have raised a return request with Meesho . For my return pickup courier assigned is Shadowfax.But your courier boy denied to pickup my return.as he ask me to send the return at their hub. Why i go there for swnding my return.it is your responsibility to pickup return from customer'address. MY RETURN TRACKING ID IS :- R[protected]FPL.your courier boy canceled my return as i didn't send my return at their hub.

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Dec 24, 2021

Updated by Bhim Saharan My return is canceled without any reason

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