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Shadowfax Complaints & Reviews

1.8
Updated: Aug 10, 2026
Complaints 1486
Resolved
444
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1042
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Shadowfax reviews & complaints page 40

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A
Arpit das 790
from Howrah, West Bengal
Jan 18, 2022
Resolved
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I was not available when the delivery boy came, they called me i told them to come tomorrow but today they cancelled the order without my permission . What is going on is this the kind of service what shadowfax shows towards their customers.😠😠😡
Feb 19, 2022
Complaint marked as Resolved 
Shadowfax customer support has been notified about the posted complaint.
Verified Support
Jan 18, 2022
Shadowfax Customer Care's response
Dear Arpit,

We're truly sorry about your experience and keen to make it right. Please share the AWB number with us via [protected]@shadowfax.in to expedite the resolution.

Sincerely,
Team Shadowfax
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    C
    Ch durga Bhavani
    from Vijayawada, Andhra Pradesh
    Jan 17, 2022
    Resolved
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    Resolved

    Address: Pune

    Hi
    We booked order in meesho.for that order return pickup they arranged through shadowfax courier.
    Shadowfax courier Awb number:R[protected]FPL.wrong status updated in tracking portal by them.
    return parcel pickup over already on 6th January 2022 only.
    Customer got call from courier service from this number [protected] on 6th.and they taken away the dress but not updated in app nor sent pickup over message to customer still and now they are not replying.
    But now no one is receiving calls.
    And now updated wrong status like customer not contactable, QC failed and all.
    Where in real customer talked to them that day and return pickup over successfully.
    Customer address
    To
    Ankita Vivek kasat,
    D-402, serene county,
    rajyog road,
    near lokmat office,
    sinhagad road.
    Pune-411041.
    Maharashtra
    Ph no-[protected].

    Please check with that courier people and update correct status and provide correct information on portal.so that I can get my refund amount.
    Feb 19, 2022
    Complaint marked as Resolved 
    Shadowfax customer support has been notified about the posted complaint.
    Verified Support
    Jan 18, 2022
    Shadowfax Customer Care's response
    Dear Durga,
    Greetings from Shadowfax!
    We're truly sorry about your experience and keen to make it right. Kindly allow us some time to escalate the issue with our team and get back to you with an update.

    Regards,
    
Team shadowfax
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      R
      Rita Singh tomar
      Jan 17, 2022
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      Your delivery boy did misbehave with me
      Shadowfax customer support has been notified about the posted complaint.
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        G
        Gunjan Kimar
        Jan 17, 2022
        Resolved
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        Resolved

        Address: Puja Bharti,House of Lecturer Balbir kr singh,Near Sri kunj apartment,M g path,Bhagalpur 812001 Bihar

        Sir my one item was out for pickup yesterday and was picked up but courier pick up exe cutive picked up another extra item also of flipkart..I want return of extra item picked up but unable to contact delivery boy.Items where of flipkart.Contact no which contacted me[protected] of shadowfax and this message had come on my mobile ..
        Your Navy Solid Swe.. from Westbury_PT will be picked today by rider[protected] PIN 3339). Keep item(s) & tags ready. Track https://tracker.shadowfax.in/#/track/8B26C1640C4096DBA78718DB23A01B7C/Rev/ - Shadowfax. ...Regards Puja Bharti...Mob no..[protected]
        Feb 18, 2022
        Complaint marked as Resolved 
        Shadowfax customer support has been notified about the posted complaint.
        Verified Support
        Jan 18, 2022
        Shadowfax Customer Care's response
        Dear Gunjan,

        We're reaching out to confirm that your complaint has been resolved by our team. We hope it's been done to your satisfaction.

        If you're satisfied with the team's effort or have feedback to share, please visit http://bit.ly/3imqzz0 and http://bit.ly/3xfn2Xi to rate our performance.

        Warmly,

        Team Shadowfax
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          N
          Nanthini Manickavel
          Jan 17, 2022
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          Website: Shafowfox

          My order awb SF[protected]HO and SF[protected]HO cancelled without my concern. I was not available when they called my number. My order cancelled. I have been try reaching them for 2 days but couldn't.i need my packages today. It's a emergency
          Shadowfax customer support has been notified about the posted complaint.
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            P
            Parveg ansari Mohammad
            Jan 16, 2022
            Resolved
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            Resolved

            Address: At agraharam 4 th line

            Phonepe. Chesta Ani chyela
            Feb 18, 2022
            Complaint marked as Resolved 
            Shadowfax customer support has been notified about the posted complaint.
            Jan 16, 2022
            Updated by Parveg ansari Mohammad
            Phone pe chesta Ani chyela
            Verified Support
            Jan 17, 2022
            Shadowfax Customer Care's response
            Dear Perveg,

            We're truly sorry about your experience and keen to make it right. Please share the AWB number with us via [protected]@shadowfax.in to expedite the resolution.

            Sincerely,
            Team Shadowfax
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              R
              Rita Singh tomar
              Jan 16, 2022
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              Your delivery partner did misbehave with me
              Shadowfax customer support has been notified about the posted complaint.
              Dear Rita,

              Greetings from Shadowfax!

              We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

              Regards,
              Team Shadowfax
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                A
                amarjithsunil
                from Ernakulam, Kerala
                Jan 16, 2022
                Resolved
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                Resolved

                My myntra pickup (R[protected]MY) which scheduled on 13/01/2022 was delayed, it was updated that "the pickup couldn't be attempted by them". The pickup status is rescheduled, they've not given the actual date of pickup. I had tried contacting the delivery agent several times but his cell is switched off. The order was given by myntra to them last sunday, the product is only having a 30 day return policy. I recieved it with no tags in it and I've contacted myntra regarding this issue and the price tag issue has been resolved by them (as in the screenshot attached below), don't know if the delivery executive will accept the package. They're not even trying to contact me regarding the pickup, please do the needful.
                Feb 19, 2022
                Complaint marked as Resolved 
                Shadowfax customer support has been notified about the posted complaint.
                Verified Support
                Jan 17, 2022
                Shadowfax Customer Care's response
                Dear Amarjith,
                Greetings from Shadowfax!
                We're truly sorry about your experience and keen to make it right. Kindly allow us some time to escalate the issue with our team and get back to you with an update.

                Regards, 

                Team shadowfax
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                  N
                  Nidhi rewatkar
                  Jan 16, 2022
                  Resolved
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                  Resolved

                  Address: Bangalore
                  Website: Shadowfax

                  The fraud company first of alll did not provide any text message for the return pick up and after cancellation of return pickup they took the parcel and now not refunding me my money back ₹776 and also showing wrong updates on tracking site and not even having a customer care ajent to solve or look in to our matters
                  Feb 19, 2022
                  Complaint marked as Resolved 
                  Shadowfax customer support has been notified about the posted complaint.
                  Jan 16, 2022
                  Updated by Nidhi rewatkar
                  I need my refund back what kind of fraud company is it with so many faultss created by them and now its all our money fpr which we are struggling this courier service should be shut down as soon as possible
                  Verified Support
                  Jan 18, 2022
                  Shadowfax Customer Care's response
                  Dear Nidhi,

                  Greetings from Shadowfax!

                  We tried reaching you on your mobile number but were unsuccessful as the call went unanswered. Please share with us your convenient time for us to connect with you.

                  Regards,
                  Team Shadowfax
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                    9
                    9702329866
                    Jan 15, 2022
                    Resolved
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                    Resolved

                    I had order 2 items in meesho and paid online through your online payment link and I had attended the transaction ID below but now the delivery partner has cancelled the order without contacting me. So I need refund immediately.
                    Feb 17, 2022
                    Complaint marked as Resolved 
                    Shadowfax customer support has been notified about the posted complaint.
                    Verified Support
                    Jan 17, 2022
                    Shadowfax Customer Care's response
                    Dear Sir/Madam,

                    We're truly sorry about your experience and keen to make it right. Please share the AWB number with us at [protected]@shadowfax.in to expedite the resolution.

                    Sincerely,
                    Team Shadowfax
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                      I
                      Iṉṉøceṉt Rk
                      from Delhi, Delhi
                      Jan 15, 2022
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                      SF[protected]KR. this is the order I'd which is pending from last 10 to 15 days, your delivery person didn't contact me and he is mentioning fake remarks that I refused to get delivery. please look into this and deliver my product asap
                      Shadowfax customer support has been notified about the posted complaint.
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                        C
                        Chandrakala Palekar
                        Jan 14, 2022
                        Resolved
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                        Resolved

                        Address: C-102,Dayanand colony, near sapna cinema , Lajpat nagar -04, New Delhi

                        Maine mera order jiska order no hai [protected] ye order maine shadow fax ko return kar diya hai 10th jan ko aur mujhe meesho se msg aaya hai ke aapka return cancel ho gaya hai ... Aur return karke 4 din ho gaye hai ... Mujhe mera refund nahi aaya abhi tak ... Kyonki aapke delivery boy ne nahi bheja hai mere pass confirmation otp aaya hai jab maine return kiya product ... So aap mujhe call kare aur meri problem solve kare mera refun 261 abhi isi vajah se nahi aaya hai ... Plz help me.
                        Feb 15, 2022
                        Complaint marked as Resolved 
                        Shadowfax customer support has been notified about the posted complaint.
                        Verified Support
                        Jan 15, 2022
                        Shadowfax Customer Care's response
                        Dear Chandrakala,

                        We're truly sorry about your experience and keen to make it right. Please share the AWB number with us at [protected]@shadowfax.in to expedite the resolution.

                        Sincerely,
                        Team Shadowfax
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                          A
                          Ashwin Ramdev
                          Jan 14, 2022
                          Resolved
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                          Resolved

                          I had ordered a product from Myntra and had requested for the return of the same item so there are three items for the return the same delivery guy from shadowfax has come to pick up my order but it while checking the product hi open the product and then said that no it cannot be returned and give it to me back for the first return he came over and took the product away and I did not receive any message regarding the pick-up
                          Feb 17, 2022
                          Complaint marked as Resolved 
                          Shadowfax customer support has been notified about the posted complaint.
                          Verified Support
                          Jan 15, 2022
                          Shadowfax Customer Care's response
                          Dear Ashwin,

                          We're truly sorry about your experience and keen to make it right. Please share the AWB number with us at [protected]@shadowfax.in to expedite the resolution.

                          Sincerely,
                          Team Shadowfax
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                            B
                            Bhore ajit
                            from Pune, Maharashtra
                            Jan 14, 2022
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                            Address: Walekarwadi
                            Website: www.shadowfax.in/delivery-partner#delivery-partner-form for details on partnering with Shadowfax.

                            Id 1529958 mera Payment nahi dya mera payout dikhata bhi nahi maine call kiya to uthate bhi nahi call maine total 117 order campalet kiye hai to bhi mera Payment nahi mila
                            Shadowfax customer support has been notified about the posted complaint.
                            Verified Support
                            Jan 15, 2022
                            Shadowfax Customer Care's response
                            Dear Bhore,

                            We're sorry you had an unpleasant experience. Please share details with us on [protected]@shadowfax.in and help us make it better.
                            Regards,
                            Team Shadowfax
                            Jan 16, 2022
                            Updated by Bhore ajit
                            The response was:
                            550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at https://support.google.com/mail/?p=NoSuchUser j7sor2041150ila.13 - gsmtp

                            [protected] Forwarded message[protected]
                            From: Ajit Bhore <[protected]@gmail.com>
                            To: [protected]@shadowfax.in
                            Cc:
                            Bcc:
                            Date: Fri, 14 Jan 2022 16:30:12 +0530
                            Subject:
                            Mera payment nahi mila
                            Jan 21, 2022
                            Updated by Bhore ajit
                            Mujhe mera payment mila nahi bhohat order marne par bhi payment mila meri id-1529958 payment nahi milega to ham order kaise marenge
                            Mera payout bhi nahi dhikhata to mai order kaise maru
                            Jan 21, 2022
                            Updated by Bhore ajit
                            Mujhe mera payment mila nahi bhohat order marne par bhi payment mila meri id-1529958 payment nahi milega to ham order kaise marenge
                            Mera payout bhi nahi dhikhata to mai order kaise maru
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                              B
                              Bhore ajit
                              from Pune, Maharashtra
                              Jan 14, 2022
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                              Address: Walekarwadi
                              Website: Please go to www.shadowfax.in/delivery-partner#delivery-partner-form for details on partnering with Shadowfax.

                              Payment
                              Shadowfax customer support has been notified about the posted complaint.
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                                D
                                Dainavi Purav
                                Jan 14, 2022
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                                I've Ordered a product from Meesho on 31st December 2021 (of which shadowfax is delivery agent), and the delivery was expected on 06th January 2022 But it is getting delayed everyday. I'm receiving delivery code messages daily and at end of day they rescheduled that delivery to next day. This is happening from 6th January 2022 and still I didn't received my product. I also tried to contact to shadowfax, at first I talked with the delivery boy on 12th January 2022 and he told me I'll receive my product on same day that is 12th January 2022 by 4.00 PM, then too I didn't received my product, They again rescheduled my delivery, and now I'm trying to contact them, they are not answering my calls. Worst service experienced by this company.
                                Shadowfax customer support has been notified about the posted complaint.
                                Dear Dainavi,

                                Greetings from Shadowfax!

                                Apologies for your unpleasant experience. Please share your AWB number at [protected]@shadowfax.in for us to assist you better and resolve your issue on priority.

                                Regards,
                                Team Shadowfax
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                                  N
                                  Nagagopi regalla
                                  Jan 14, 2022
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                                  Address: Mangapuram Colony old alwal

                                  I placed an order on your show I put a return I did not like It was given by a delivery boy who came and spoke incorrectly I reported that the item I ordered was damaged but it was my money so you have to take action against him he has the number is mine
                                  Shadowfax customer support has been notified about the posted complaint.
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                                    A
                                    amitk74
                                    from Delhi, Delhi
                                    Jan 14, 2022
                                    Resolved
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                                    Resolved

                                    Address: Gurgaon

                                    Hello, AJIO people are saying the product has not reached there warehouse can you get me the complete tracking details and delivery confirmation. My money is on hold and refund has been pending since 14th December when you picked the product. Please requesting you get me the details, someone called from Shadowfax they are sending me the details but no one has given me anything till now. Please try to understand.
                                    Jan 18, 2022
                                    Complaint marked as Resolved 
                                    Thanks for providing the information, you people were much quicker and accurate than AJIO thieves who were blaming that the product was never delivered by you people until 14th January and your status shows that it was delivered on 18th December 2021.
                                    Shadowfax customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jan 16, 2022
                                    Shadowfax Customer Care's response
                                    Dear Amit,

                                    Please refer to the below link for your reference:
                                    https://track.shadowfax.in/track?order=return&trackingId=R[protected]AJI

                                    Regards,
                                    Team Shadowfax
                                    Dear Amit,

                                    Greetings from Shadowfax!

                                    We're truly sorry about your experience and keen to make it right. Kindly allow us some time to escalate the issue with our team and get back to you with an update.


                                    Regards,
                                    
Team shadowfax
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                                      P
                                      Pankaj CHETTRI
                                      Jan 14, 2022
                                      Resolved
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                                      Resolved

                                      Address: 336/337 top floor, Pocket 4 rohini sector 22

                                      Rider id 387297 mera abhi tak payout release nhi hua he bar bar release date change ho jati he ese me kam nhi kr skta plz muhe mera payment chahiye 2 months hone wale he plz help me
                                      Feb 14, 2022
                                      Complaint marked as Resolved 
                                      Shadowfax customer support has been notified about the posted complaint.
                                      Jan 14, 2022
                                      Updated by Pankaj CHETTRI
                                      Id 387297 mujhe 2 months se payout nhi mila he bar bar payout release date change kr dete he magar payment nhi aata ese me kya kru kese kam kru bike ki kist Deni hoti ghr ka kharcha chalana padta he

                                      Verified Support
                                      Jan 14, 2022
                                      Shadowfax Customer Care's response
                                      Dear Pankaj,

                                      Greetings from Shadowfax!

                                      It is very unfortunate that you had a bitter experience with us. We will soon get in touch with you to resolve the problem effectively. Request your patience in this regard.

                                      Regards,
                                      Team Shadowfax
                                      Mera payment nhi hau abhi tak mere id[protected] order ke bad payment hoga bola tha abhi tak nhi hau he mera payment jaldi krva do
                                      Sir mera payout add nhi ho rha or last week ka bhi abhi tak add nhi hua h please help me
                                      Sir mera payout released nhi ho raha hai har week data badal jati hai. Mera payment kyu nhi ho raha hai. Plz sir help me.
                                      My I'd - 1876400
                                      Sir . My payout is not released 1 feb to 1 March in my account. ?????
                                      & wath is the payment prosser tu your
                                      Company
                                      My I'd -1876400
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                                        D
                                        dhannani sai manikanta
                                        Jan 14, 2022
                                        Resolved
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                                        Resolved

                                        Address: Andhrapradesh., Bhimavaram
                                        Website: Shadowfax.in

                                        My Last 2Payouts can't be credited. I can raise an Issue in App., Inform to My Manager But there is no use.
                                        Feb 15, 2022
                                        Complaint marked as Resolved 
                                        Shadowfax customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jan 14, 2022
                                        Shadowfax Customer Care's response
                                        Dear Sai Manikanta,

                                        Greetings from Shadowfax!

                                        It is very unfortunate that you had a bitter experience with us. We will soon get in touch with you to resolve the problem effectively. Request your patience in this regard

                                        Regards,
                                        Team Shadowfax
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