Shadowfax Complaints & Reviews

I had ordered products on meesho and they had delivered it wrong. Since the entire order was wrong for each and every item I was supposed to receive, I had sent "wrong product sent". The guy from shadowfax told me he had to collect 3 items. Since I had only one item I couldn't possibly return 3 products. He put me on to his manager who didn't have the patience to listen to what I had to say and just started yelling that he was a third party and he could only do according to the instruction. I am absolutely ok with him not trying to help me, but his response to a customer is uncalled for.

This is Pooja More. I have an issue regarding my order which from meesho which waa delivering through your Shadowfax company.
I was trying to call on [protected] this your Shadowfax Customer Care number but its continuously coming invalid. Plz co-operate with me. I am trying to contact with Shadowfax since last 4 days for my issue. Your delivery boy directly cancelled my order which was placed on Meesho Application. OrderId is SF[protected]FPL.after...

Gokul Sharma
[protected]
Return:R[protected]FPL Ordered product from meesho but wrong product delivered..so I place request request and meesho approved it but shadowfax delivery boy denied to pickup..or asking money for it...

Hi this is suresh Jam delivered the Food but mob Screen HE DOS not showing still esterday 9 pm Ian Waiting at same location 7am and Without order

I returned my order & the delivery guy picked up 8 days ago but still not updated it that's my my refund is not being proceed. I also talked to the delivery guy he said to Reinitiate the return but after that i got rejected due to time limit now I couldn't contact him. I have complained about it so many times I want this issue to be solved soon

I'M an Employee in Shadowfax Technologys Pvt Ltd. I can't receive My last Two Payouts. At the 1st Payout I'M inform to My Hi. They askes Me a screenshoot for raise a mail but there is no use. No One can't respond My Situation. Raise a Ticket in App. But there is no use

Hi
Booed and an order in meesho and Order id #[protected].
They arranged return pick up through shadowfax courier.Awb number:R[protected]FPL.
pickup over yesterday(6th February) around 2.30pm but still in app not updated pickupover.but yesterday they updated cannot contact customer and rescheduled Pick up today and today showing out for pickup today but in real yesterday itself they collected pickup parcel and updating wrong status. But yesterday customer received their call from([protected]) and parcel handover to courier boy also over.
Please solve problem with shadowfax by updating correct status and arrange refund soon.we tried shadowfax number([protected]) from which we received call yesterday to keep parcel ready for pickup and parcel got picked up but now they are not receiving call.
Called shadowfax customer care number and written to support mail but no Reply nor change in status.

My product was picked up on 14th December, enclosing the acknowledgement receipt and photo of the individual who picked up. My refund has not been initiated by AJIO people till date as they confirm that Shadowfax people have not returned my product to AJIO warehouse. Can someone tell me what is going on as my money is stuck and I am being harassed since 50 days which is since 19th November. First Shadowfax people took 28 days to pick up and now AJIO people have taken 22 days and not refunded my money. I regret ordering from AJIO and using Shadowfax for delivery and return. Please refund my money.

R[protected]FPL

Order #[protected]
My product was picked up but I didn't receive any confirmation message so I still didn't get my refund. Meesho care asked me to repeatedly show a pickup slip else I won't get the refund.
Here I attach the mail I received from their side.

#"Greetings from Meesho!

We apologize for the delay in response.

We apologize for the inconvenience faced by you. We understand your concern regarding the pickup of your order. We would like to inform you that as per confirmation from the concerned team we found that the pickup is not done. We kindly request you to cooperate with us.

If in case the product is picked up kindly get back to us with the pickup slip by contacting the courier partner so that we will verify and update you on the same.

Please note that without a pickup slip/ screenshot of the pickup successful acknowledgment SMS, we are unable to validate it from 3pl. Please make sure to collect the pickup slip & hand over the product as per the AWB number in the future."#

So I please ask for a pick up slip so that I can get a refund. Your help is highly appreciated.

I ordered a product in Meesho on 25.12.21. Received a message from Shadowffax(SF[protected]FPL) that product will be delivered on 03.01.21 and received 4 digit PIN also. Waited for delivery but no one came till now. Status is shown as Shipment delivered from CHN_Velachery DC on 03.01.2021 at 9.38 AM. When complained in portal several times in 2 days, it is just displaying that we will receive a call in one hour. No response while contacting through Phone/IVR also.

I had ordered a dress from meesho Order no is [protected] which is a prepaid order and had received the product, but due to size issue I had requested for an exchange and the product was picked up for exchange and the exchange product was supposed to be received on 4/1/2022. I received a message from shadowfax that the product is out for delivery and after some time I received a message saying the product is delivered but I didn't recieve any call from the courier service person AWB no is SF[protected]FPL. Kindly request you to resolve this issue either deliver the dress or refund the amount paid.

My myntra"s return request cancelled two times because the shadowfax executives fails the pickup without comtact me, and they refuse to take when i am personally went to rajahmundry branch to rturn the product please solve my problem my name is dharma rao .k conact no: [protected]

Not able to open the app

Sir mara phone mai shadowfax aap mai mare no Active nahi ho Raha hai

Iam meesho supplier my sub order no is [protected]_1 my product returned on 3/1/2022 and shadow fax returned me an old pant and not give me my actual product so I want my real product as soon as possible

Respected Sir/Ma'am
I am a new seller from messo and my name is Rohit chauhan and my shop name is Discount store.
I have sell a printer cost 17200 rupees on messo to a customer with awb no [protected] through xpressbees but customer choose to return my electronic item. So the question arises that none of any other company have return option on electronic item but messo have.
But the main problem arises when he return the order through shadowfax with awb no. R[protected]FLP and I was waiting for my order but one day when I checked my order with awb no then I was shocked to see that the order was already delivered but I didn't got my order.
Sir, it was 1st and very costly order which I haved delivered and I swear sir I didn't recieve the order and when I told my father he become very angry and everyday he is warning me. I went to nearby shadowfax office with that awb no but nothing shown there and messo customer care is not responding for that.
Please sir, help me. Anyone from the office has stolen it and without delivering the order, he marked it as delivered. I have some proof which I am attaching with this email, please have a look.
Sir, please help me, please.
I beg you Sir.
Thank you.

Delivery boy call me at 10 pm for return pickp up product.. Is this your's service?? Very distinguished.. You have to know which is office hour..very disappointed..

Ordered a product on 5th December. Haven't received it yet. Order id is pro-5810.
So been a month. Absolutely nerve wrecking service. No customer care call whatsoever.

I ordered a kurta with pant on meesho and returned it as I got only pant your delivery boy came and took the product and didn't got any phone, message or slip.. they are telling to arrange product return slip or message ... Please provide slip or message to me or please give our delivery boy no. Please provide I want my refund

Shadowax — Pant with kurta

I ordered a kurta with pant on meesho and returned it as I got only pant your delivery boy came and took the product and didn't got any phone, message or slip.. they are telling to arrange product return slip or message ... Please provide slip or message to me or please give our delivery boy no. Please provide I want my refund