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Shadowfax Complaints & Reviews

shadowfax.in
1.8
Updated: Oct 26, 2025
Complaints 1452
Resolved
436
Unresolved
1016
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Shadowfax reviews & complaints page 42

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H
Harshada Aadke
Dec 19, 2021
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Hello,

Today is the 4th day, and again on app it is showing tomorrow's delivery date.
This is 2nd time delivery date has been changed. Which is too late.. Now I don't need this order.

Kindly cancel my order, even if I get the order later . I will return it. So requesting now itself cancel my order.

Thanks & Regards
Harshada Aadke
Shadowfax customer support has been notified about the posted complaint.
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    K
    Kripa103
    Dec 18, 2021
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    I am complaining for the delivery of the product. The status shows that the product is delivered but I haven't received it. The delivery time is Dec 18, 6.54 PM but I didn't receive it or haven't got a call. This is a prepaid delivery. I can't request a refund of the product. Pls check and let me know.

    Tracking no: SF[protected]FPL
    Mobile no: [protected]
    +1 photos
    Shadowfax customer support has been notified about the posted complaint.
    Verified Support
    Dec 19, 2021
    Shadowfax Customer Care's response     Dear Kripa,

    Greetings from Shadowfax!

    We regret the inconvenience caused. We have escalated your issue to our team and shall get this sorted at the earliest. Please allow us some time.

    Regards,
    Team Shadowfax
    Dec 20, 2021
    Updated by Kripa103     Pls sort it faster and either me the products or the refund...
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      S
      Shabananowfal
      from Kollam, Kerala
      Dec 18, 2021
      Resolved
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      Resolved

      Address: Nabhan manzil ,umayanallor,691589, Near to dreams furniture

      My ordered product is shipped near me but it not delivered to me too delay please deliver my product fastly tracking id SF[protected]FPL
      Dec 22, 2021
      Complaint marked as Resolved 
      Please deliver my parcel
      Shadowfax customer support has been notified about the posted complaint.
      Verified Support
      Dec 19, 2021
      Shadowfax Customer Care's response       Dear Shabananowfal,

      Greetings from Shadowfax!

      We regret the inconvenience caused. We have escalated your issue to our team and shall get this sorted at the earliest. Please allow us some time.

      Regards,
      Team Shadowfax
      Dec 22, 2021
      Updated by Shabananowfal       Why too much delay to deliver my parcel,
      Please deliver my parcel today
      Dec 22, 2021
      Updated by Shabananowfal       Not resolved my complaint
      Please deliver my parcel
      Jan 01, 2022
      Updated by Shabananowfal       Where is my order
      Delivery is too delay
      Please deliver my parcel
      Id SF[protected]FPL
      View replies
      Where is my order
      I order khadi natural product on 21 August 2022 now it's 30th August 2022
      I haven't received my order
      Why is your service so bad Shadowfax
      000/100 you deserve it
      Reply
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        K
        Kripa103
        Dec 18, 2021
        Resolved
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        Resolved

        I am complaining for the delivery of the product. The status shows that the product is delivered but I haven't received it. The delivery time is Dec 18, 6.54 PM but I didn't receive it or haven't got a call. This is a prepaid delivery. Pls check and let me know.

        Tracking no: SF[protected]FPL
        Mobile no: [protected]
        Jan 24, 2022
        Complaint marked as Resolved 
        Shadowfax customer support has been notified about the posted complaint.
        Verified Support
        Dec 19, 2021
        Shadowfax Customer Care's response         Dear Kripa,

        Greetings from Shadowfax!

        We regret the inconvenience caused. We have escalated your issue to our team and shall get this sorted at the earliest. Please allow us some time.

        Regards,
        Team Shadowfax
        Verified Support
        Dec 24, 2021
        Shadowfax Customer Care's response         Dear Kripa,

        We're reaching out to confirm that your complaint has been resolved by our team. We hope it's been done to your satisfaction.

        If you're satisfied with the team's effort or have feedback to share, please visit http://bit.ly/3imqzz0 and http://bit.ly/3xfn2Xi to rate our performance.

        Warmly,

        Team Shadowfax
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          D
          Deepika Pratap Singh
          Dec 18, 2021
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          Address: Pathankot
          Website: Meesho

          The courier partner canceled my return in front me and he asked me to create other return. After that he assured me that I ll get my refund after his returning request.but after 4-5 days I didn't get any refund amount in my bank account not I received my product.plz take a strict action against wishmaster.
          Shadowfax customer support has been notified about the posted complaint.
          Dec 18, 2021
          Updated by Deepika Pratap Singh           I want my refund as soon as possible
          View replies
          Dear Deepika,

          Greetings from Shadowfax!

          We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

          Regards,
          Team Shadowfax
          Reply
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            T
            Tapas Ray 1966
            Dec 17, 2021
            Resolved
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            Resolved

            One item I have purchased from messho shipped by your company but unfotunately your company giving false statement to me as well as messho from 9th December. That is customer not contactable. please try to solve the problem.
            Order no;-SF[protected]FPL
            Order from;-Aparna Ray
            Jan 22, 2022
            Complaint marked as Resolved 
            Shadowfax customer support has been notified about the posted complaint.
            Verified Support
            Dec 19, 2021
            Shadowfax Customer Care's response             Dear Tapas,

            Greetings from Shadowfax!

            We regret the inconvenience caused. Your shipment has been marked RTO and in the manifest to your seller. Please connect with your seller for further assistance

            Regards,
            Team Shadowfax
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              R
              Rahman22
              from Delhi, Delhi
              Dec 17, 2021
              Resolved
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              Resolved

              Shadowfax is a fraud and worst courier service company I have seen.I am seller on meesho and shadowfax is our courier partner. Everyday I received wrong return product. My original product missing everytime. I am a leather wallet seller.
              +4 photos
              Jan 23, 2022
              Complaint marked as Resolved 
              Shadowfax customer support has been notified about the posted complaint.
              Verified Support
              Dec 17, 2021
              Shadowfax Customer Care's response               Dear Rehman,

              We're truly sorry about your experience and keen to make it right. Please share the AWB number with us at [protected]@shadowfax.in to expedite the resolution.

              Sincerely,
              Team Shadowfax
              Verified Support
              Dec 19, 2021
              Shadowfax Customer Care's response               Dear Rehman,

              Please share with us the unpacking video of the shipment by writing to us at [protected]@shadowfax.in.

              Sincerely,
              Team Shadowfax
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                N
                Navyareddy17
                from Hyderabad, Telangana
                Dec 16, 2021
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                Pick-up person already picked up parcel from me which has palazzo ordered from ajio but he didn’t update it in website.now again other boy is calling me for parcel pick up
                Shadowfax customer support has been notified about the posted complaint.
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                  M
                  Madhura Yashesh Lele
                  Dec 16, 2021
                  Resolved
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                  Resolved

                  Very pathetic situation faced by your delivery agent purshottam musale, who collected money on gpay by giving his personal gpay number as product order was COD, it was placed successfully through meesho but this person not informed meesho about the product delivered and payment received successfully, instead of that next he updated meesho that customer was unavailable so couldn't deliver it. Also collected money and now it was auto cancelled by meesho just because of misinformation gave by this person.
                  Jan 21, 2022
                  Complaint marked as Resolved 
                  Shadowfax customer support has been notified about the posted complaint.
                  Verified Support
                  Dec 19, 2021
                  Shadowfax Customer Care's response                   Dear Madhura,

                  Greetings from Shadowfax!

                  We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                  Regards,
                  Team Shadowfax
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                    P
                    prasitha krishna
                    Dec 16, 2021
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                    I had order 2 items in meesho and paid online through your online payment link and I had attended the transaction ID below but now the delivery partner has cancelled the order without contacting me. So I need refund immediately.
                    +2 photos
                    Shadowfax customer support has been notified about the posted complaint.
                    Dec 16, 2021
                    Updated by prasitha krishna                     I had order 2 items in meesho and paid online through your online payment link and I had attended the transaction ID below but now the delivery partner has cancelled the order without contacting me. So I need refund immediately.

                    Verified Support
                    Dec 16, 2021
                    Shadowfax Customer Care's response                     Dear Sir/Madam,

                    We're truly sorry about your experience and keen to make it right. Please share the AWB number with us at [protected]@shadowfax.into expedite the resolution.

                    Sincerely,
                    Team Shadowfax
                    Dec 17, 2021
                    Updated by prasitha krishna                     Here I have attached the order iD below kindly please check it and do the needful

                    View replies
                    Here I have attached the order iD below kindly please check it and do the needful

                    About my refund - Comment #3932902 - Image #0
                    About my refund - Comment #3932902 - Image #1
                    Reply
                    I had order 2 items in meesho and paid online through your online payment link but now the delivery partner has cancelled the order without contacting me. So I need refund immediately.

                    About my refund - Comment #3945171 - Image #0
                    About my refund - Comment #3945171 - Image #1
                    Reply
                    I had order 2 items in meesho and paid online through your online payment link and I had attended the transaction ID below but now the delivery partner has cancelled the order without contacting me. So I need refund immediately.

                    About my refund - Comment #3945173 - Image #0
                    About my refund - Comment #3945173 - Image #1
                    About my refund - Comment #3945173 - Image #2
                    Reply
                    I had order 2 items in meesho and paid online through your online payment link it was shadowfax and I had attended the transaction ID below but now the delivery partner has cancelled the order without contacting me. So I need refund immediately.

                    About my refund - Comment #3945207 - Image #0
                    About my refund - Comment #3945207 - Image #1
                    About my refund - Comment #3945207 - Image #2
                    About my refund - Comment #3945207 - Image #3
                    About my refund - Comment #3945207 - Image #4
                    Reply
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                      A
                      Afnan Ahmed
                      Dec 16, 2021
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                      My order got cancelled automatically and didn't get the refund for it. I need my refund amount
                      Shadowfax customer support has been notified about the posted complaint.
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                        P
                        Prachi120
                        Dec 16, 2021
                        Resolved
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                        Resolved

                        I have returned a product on 7th dec 2021 which i have bought from meesho but still not received the refund. For this reason i called the Meesho company they said that we have not received any confirmation from delivery partner that the product is picked up and no pick up slip is available with us so they have not refunded my amount. Request you to provide me the pickup slip and confirm that the order was reverse pickled up from me. Below details are of the product and mobile number through which order was placed.
                        Amount: 757rs/-
                        Product: Golden tissue saree
                        Company: Meesho
                        Mobile number through which order was placed: [protected]
                        Jan 17, 2022
                        Complaint marked as Resolved 
                        Shadowfax customer support has been notified about the posted complaint.
                        Verified Support
                        Dec 16, 2021
                        Shadowfax Customer Care's response                         Dear Sir/Madam,

                        We're truly sorry about your experience and keen to make it right. Please share the AWB number with us at [protected]@shadowfax.into expedite the resolution.

                        Sincerely,
                        Team Shadowfax
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                          Z
                          Zulfia Sulthana
                          Dec 16, 2021
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                          Address: 3-98/1 B C Hostel lane nagaram 500083 hyderabad

                          R[protected]FPL pick up not do e so far
                          Shadowfax customer support has been notified about the posted complaint.
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                            S
                            Sagil MSń
                            Dec 15, 2021
                            Resolved
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                            Resolved

                            Address: Kochi

                            Id: 1287398
                            mob: [protected]

                            My distance pay not added on 14 dec 2021 payout.
                            I have done 12 dinner oders in more than 4 hours.
                            (Oderpay : 540
                            Distance pay : 60
                            Incentive : 120)

                            I got only: 660 .. (distance pay not added )
                            Jan 16, 2022
                            Complaint marked as Resolved 
                            Shadowfax customer support has been notified about the posted complaint.
                            Dec 15, 2021
                            Updated by Sagil MSń                             14/12/2021

                            Verified Support
                            Dec 16, 2021
                            Shadowfax Customer Care's response                             Dear SIR/Madam, 


                            We would like to inform you that your concern has been escalated with our team and the same will be resolved at the earliest. 
                            Regards, 
Team Shadowfax
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                              B
                              bilalk20
                              from Delhi, Delhi
                              Dec 15, 2021
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                              The product I ordered from Hopscotch.in was supposed to be delivered on 15th Dec but got a text message that it will be delivered yesterday on 14th Dec.

                              I did not receive any call or any message from delivery guy and got a message in evening at 7:53 PM that its delivered.

                              I did not receive any product and when I reached out to the Hopscotch support team they said they have a proof that I got the order. A proof of confirmation of delivery with my signatures. That is completely fake delivery receipt and I did not get the order. Sanjay Singh the delivery guy did some fake signatures. I tried to call him back on the given number but he did not pick up the call. I would request to take strict action on that Delivery Guy.

                              AWB number - SF[protected]HO
                              +1 photos
                              Shadowfax customer support has been notified about the posted complaint.
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                                S
                                Sekhar Kotakonda
                                Dec 15, 2021
                                Resolved
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                                Resolved

                                Hi,

                                My company IQVIA distributed gifts to employs and received sms though SFXFWD saying the product is arriving today(12 Dec). I was busy when the delivery boy was called me and couldnt pick the call then he went back.

                                the same day i recevied sms saying the product is delivered but actually i havent received any product.

                                Tracking Id: SF[protected]KR

                                hoping you're going to sort out the issue and do the justice.

                                Thanks,
                                Sekhar
                                Jan 31, 2022
                                Complaint marked as Resolved 
                                Shadowfax customer support has been notified about the posted complaint.
                                Verified Support
                                Dec 15, 2021
                                Shadowfax Customer Care's response                                 Dear Sekhar,

                                Greetings from Shadowfax!

                                We regret the inconvenience caused. We have escalated your issue to our team and shall get this sorted at the earliest. Please allow us some time.

                                Regards,
                                Team Shadowfax
                                Verified Support
                                Dec 24, 2021
                                Shadowfax Customer Care's response                                 Dear Sekhar,

                                We're reaching out to confirm that your complaint has been resolved by our team. We hope it's been done to your satisfaction.

                                If you're satisfied with the team's effort or have feedback to share, please visit http://bit.ly/3imqzz0 and http://bit.ly/3xfn2Xi to rate our performance.

                                Warmly,

                                Team Shadowfax
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                                  S
                                  Saritha Goud Pandala
                                  Dec 15, 2021
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                                  I ordered worth 152 Rs item in meeshow on 8th december and paid through phone pay and i did not got my parcle till date but they have updated as my order was delivered on 12th december evng 06:01pm when i contact meeshow customer care they said shadow fax courier service update as they delivered but how could they update without contacting me and they did not delivered my parcle yet.
                                  +1 photos
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                                    A
                                    Aynul Hutha
                                    Dec 15, 2021
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                                    Resolved

                                    Address: 4/988 seran street Ambedkar nagar medavakkam chennai

                                    A prepaid product is shipped through shadowfax but not delivered yet and it was falsely updated as delivered on 13th December whereas I was not even contacted for attempting delivery. If he updated it as cancelled I could have get my refund. Please help regarding this.
                                    Jan 15, 2022
                                    Complaint marked as Resolved 
                                    Shadowfax customer support has been notified about the posted complaint.
                                    Verified Support
                                    Dec 15, 2021
                                    Shadowfax Customer Care's response                                     Dear Sir,

                                    We're truly sorry about your experience and keen to make it right. Please share the AWB number with us via [protected]@shadowfax.in to expedite the resolution.

                                    Sincerely,
                                    Team Shadowfax
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                                      A
                                      Afnan Ahmed
                                      Dec 15, 2021
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                                      Resolved

                                      Address: Bagaluru, bangalore

                                      Yesterday someone at shadowfax has been cancelled my order delivery without asking me. And I don't have a number I can call to discuss this. Please fix this.
                                      Jan 15, 2022
                                      Complaint marked as Resolved 
                                      Shadowfax customer support has been notified about the posted complaint.
                                      Verified Support
                                      Dec 15, 2021
                                      Shadowfax Customer Care's response                                       Dear Sir/Madam,

                                      We're truly sorry about your experience and keen to make it right. Please share the AWB number with us via [protected]@shadowfax.in to expedite the resolution.

                                      Sincerely,
                                      Team Shadowfax
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                                        R
                                        RS Juste
                                        Dec 14, 2021
                                        Resolved
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                                        Resolved

                                        Address: uttam nagar

                                        Hello sir
                                        my name is rahul
                                        my id number-1516484
                                        my issue unable to mark order delivered my order prosess is pending
                                        i am alreday order deleward
                                        2 day wast my time i am not cantinu delewry so pleas resolw my problam
                                        thank you
                                        Jan 16, 2022
                                        Complaint marked as Resolved 
                                        Shadowfax customer support has been notified about the posted complaint.
                                        Verified Support
                                        Dec 15, 2021
                                        Shadowfax Customer Care's response                                         Dear Sir,

                                        We understand your concern. We request you to connect with our rider care center under the help section of your Shadowfax app for better assistance regarding your concern.

                                        Regards,
                                        Team Shadowfax
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