Claimed

Shadowfax Complaints & Reviews

1.8
Updated: Aug 10, 2026
Complaints 1486
Resolved
444
Unresolved
1042
Contacts

File a complaint to Shadowfax

Having problems with Shadowfax?

File a complaint and get it resolved by Shadowfax customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Shadowfax reviews & complaints page 42

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
K
Kaddu12
from Gorakhpur, Uttar Pradesh
Jan 3, 2022
Report
Copy

Address: RAPTI NAGAR PHASE 1, HOUSE NO 204A, NEAR NEELAMPATHOLOGY PRATAP RO

Respected Sir/Ma'am
I am a new seller from messo and my name is Rohit chauhan and my shop name is Discount store.
I have sell a printer cost 17200 rupees on messo to a customer with awb no [protected] through xpressbees but customer choose to return my electronic item. So the question arises that none of any other company have return option on electronic item but messo have.
But the main problem arises when he return the order through shadowfax with awb no. R[protected]FLP and I was waiting for my order but one day when I checked my order with awb no then I was shocked to see that the order was already delivered but I didn't got my order.
Sir, it was 1st and very costly order which I haved delivered and I swear sir I didn't recieve the order and when I told my father he become very angry and everyday he is warning me. I went to nearby shadowfax office with that awb no but nothing shown there and messo customer care is not responding for that.
Please sir, help me. Anyone from the office has stolen it and without delivering the order, he marked it as delivered. I have some proof which I am attaching with this email, please have a look.
Sir, please help me, please.
I beg you Sir.
Thank you.
Shadowfax customer support has been notified about the posted complaint.
Verified Support
Jan 05, 2022
Shadowfax Customer Care's response
Dear Dhruv,

Greetings from Shadowfax!

We are sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. We will look into this matter and discuss it with you personally over a call and solve it for you as soon as possible.

Regards,
Team Shadowfax
Jan 17, 2022
Updated by Kaddu12
Sir, I literally don't know where is my product right now. Please sir/ ma'am please case a file or whatever you want to do, do it. But please please please I am requesting you to return my order. I am fell down in a very bad situation . It is very hard for me to tell my father that I lost 17200 rupees. My decision was wrong to become a good seller in such a bad world where people steal other precious things. I always keep thinking about this 17200 rupees. Please sir please help me, my problem is not still solved and I am new here. I will never do this again. Please case file or whatever you want but please give back my product or give compensation of my order through shadowfax 😭🙏🙏🙏🙏
please... have a look
I am very scared because it was a huge money for me and my father is very angry.
please please please. Help me
Yes i having same issue, how can i get my product or refund
Helpful
1 other people found this review helpful
1 found this helpful
2 Comments
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    S
    Shibani choudhury
    from Kolkata, West Bengal
    Jan 3, 2022
    Report
    Copy

    Address: Near samvedna enclaves, Infront of dhiriti electrical works, Telengasahi

    Delivery boy call me at 10 pm for return pickp up product.. Is this your's service?? Very distinguished.. You have to know which is office hour..very disappointed..
    Shadowfax customer support has been notified about the posted complaint.
    Dear Shibani,

    This is inexcusable. We stand committed to a safe and delightful delivery experience. Please share with us your AWB number at [protected]@shadowfax.in to escalate this matter to the right departments and take corrective action.

    Regards,
    Team Shadowfax
    Helpful
    Found this helpful?
    1 Comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      N
      Nikhil Borgohain
      Jan 3, 2022
      Resolved
      Report
      Copy
      Resolved

      Ordered a product on 5th December. Haven't received it yet. Order id is pro-5810.
      So been a month. Absolutely nerve wrecking service. No customer care call whatsoever.
      Feb 4, 2022
      Complaint marked as Resolved 
      Shadowfax customer support has been notified about the posted complaint.
      Verified Support
      Jan 04, 2022
      Shadowfax Customer Care's response
      Dear Nikhil,

      Apologies for your unpleasant experience. Please share your AWB number at [protected]@shadowfax.in for us to assist you better and resolve your issue on priority.

      Regards,
      Team Shadowfax
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        N
        Nitya Tiwari /7th C /18
        Jan 3, 2022
        Resolved
        Report
        Copy
        Resolved

        I ordered a kurta with pant on meesho and returned it as I got only pant your delivery boy came and took the product and didn't got any phone, message or slip.. they are telling to arrange product return slip or message ... Please provide slip or message to me or please give our delivery boy no. Please provide I want my refund
        Feb 10, 2022
        Complaint marked as Resolved 
        Shadowfax customer support has been notified about the posted complaint.
        Verified Support
        Jan 04, 2022
        Shadowfax Customer Care's response
        Dear Nitya,

        Apologies for your unpleasant experience. Please share your AWB number at [protected]@shadowfax.in for us to assist you better and resolve your issue on priority.

        Regards,
        Team Shadowfax
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          7
          7th C /18 /Nitya Tiwari
          Jan 3, 2022
          Resolved
          Report
          Copy
          Resolved

          Shadowax — Pant with kurta

          I ordered a kurta with pant on meesho and returned it as I got only pant your delivery boy came and took the product and didn't got any phone, message or slip.. they are telling to arrange product return slip or message ... Please provide slip or message to me or please give our delivery boy no. Please provide I want my refund
          Feb 24, 2022
          Complaint marked as Resolved 
          Shadowfax customer support has been notified about the posted complaint.
          Verified Support
          Jan 04, 2022
          Shadowfax Customer Care's response
          Dear Nitya,

          Apologies for your unpleasant experience. Please share your AWB number at [protected]@shadowfax.in for us to assist you better and resolve your issue on priority.

          Regards,
          Team Shadowfax
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            7
            7th C /18 /Nitya Tiwari
            Jan 3, 2022
            Resolved
            Report
            Copy
            Resolved

            I ordered a kurta with pant on meesho and returned it as I got only pant your delivery boy came and took the product and didn't got any phone, message or slip.. they are telling to arrange product return slip or message ... Please provide slip or message to me or please give our delivery boy no. Please provide I want my refund
            Feb 13, 2022
            Complaint marked as Resolved 
            Shadowfax customer support has been notified about the posted complaint.
            Verified Support
            Jan 04, 2022
            Shadowfax Customer Care's response
            Dear Nitya,

            Apologies for your unpleasant experience. Please share your AWB number at [protected]@shadowfax.in for us to assist you better and resolve your issue on priority.

            Regards,
            Team Shadowfax
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              R
              remiya567
              Jan 3, 2022
              Resolved
              Report
              Copy
              Resolved

              Address: Kannur

              Sir I have ordered 3 kurti set from limeroad and was delivered only one on dec 31 2021.. I have paid full amount for all the 3 kurti set.. Till yesterday shadowfax team responded that the product is shipped but today they are saying no such courier is available.. Kindly resolve my issue and help me to get my products
              Jan 4, 2022
              Complaint marked as Resolved 
              They have send me and email that they will resolve the issue and the same day i got my products delivered.. Happy for it.. Thankyou
              Shadowfax customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                P
                Pooja CA
                from Bengaluru, Karnataka
                Jan 2, 2022
                Resolved
                Report
                Copy
                Resolved

                I have ordered the product from mesho which was prepaid order and the delivery date was 19/12/2021 but i got the message as product delivered on 13/12/2021 i didn't even get a call from delivery executive, and it is marked as product delivered, i have complainted many times before no response so far. AWD no. SF[protected]FPL
                Feb 7, 2022
                Complaint marked as Resolved 
                Shadowfax customer support has been notified about the posted complaint.
                Verified Support
                Jan 04, 2022
                Shadowfax Customer Care's response
                Dear Pooja,

                This is not the experience we are building for our customers. We apologise for this instance and have escalated the matter for proper action. Rest assured that we will resolve this at the earliest.

                Regards,
                Team Shadowfax
                Verified Support
                Jan 05, 2022
                Shadowfax Customer Care's response
                Dear Pooja,

                We tried getting in touch but were unsuccessful. Please share with us your alternate number or a good time at [protected]@shadowfax.in to contact you and resolve your concern.

                Regards,
                Team Shadowfax
                Product not delivered yet AWD no.[protected] which was to be delivered on 13/12/21 please sort the problem ASAS
                Helpful
                Found this helpful?
                1 Comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  T
                  Tarun-khullar
                  Jan 2, 2022
                  Resolved
                  Report
                  Copy
                  Resolved

                  I ordered goods worth Rs 1625 on the fashion portal Limeroad.com on 14th Dec.2021, the goods were by mistake ordered giving our old address: J-15, Lajpat Nagar III, New Delhi 110024
                  The rider named Deepak not finding me at the above mentioned address asked me to transfer Rs. 1625 into the Paytm account of one Mr. Manish / Deepak Prasad Jaiswal and promised me to deliver the goods at my new address at Gurgaon.
                  I transferred the money accordingly on 16th Dec. 21 but till today I have neither received the goods nor the money. Please help...

                  Tarun Khullar [protected]
                  Feb 4, 2022
                  Complaint marked as Resolved 
                  Shadowfax customer support has been notified about the posted complaint.
                  Verified Support
                  Jan 02, 2022
                  Shadowfax Customer Care's response
                  Dear Sir/Madam,

                  We're truly sorry about your experience and keen to make it right. Please share the AWB number with us via [protected]@shadowfax.in to expedite the resolution.

                  Sincerely,
                  Team Shadowfax
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    N
                    Neelam Bijalvan
                    Jan 1, 2022
                    Report
                    Copy

                    I have return a product of Meesho which was picked by your company's courier guy but that product was not reached to meesho till yet kindly help me out.
                    Shadowfax customer support has been notified about the posted complaint.
                    Helpful
                    1 other people found this review helpful
                    1 found this helpful
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      S
                      Shabananowfal
                      from Kollam, Kerala
                      Jan 1, 2022
                      Report
                      Copy

                      Address: Nabhan manzil, umayanallor, Near to dreams furniture, kollam,kerala 691589

                      Where is my order?
                      Please deliver my parcel
                      Delivery is too delay
                      Expected date of delivery is over
                      Id SF[protected]FPL
                      Shadowfax customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        M
                        madha praveen
                        Dec 30, 2021
                        Resolved
                        Report
                        Copy
                        Resolved

                        Address: Trendset Towers,Kamalapuri Colony,Banjara Hills

                        I did purchase one watch from meesho I did cancel to delivery but I did not get refund from meesho then I did ask them they said delivery was not canceled from shadowfax pls cancel it
                        Feb 5, 2022
                        Complaint marked as Resolved 
                        Shadowfax customer support has been notified about the posted complaint.
                        Verified Support
                        Jan 02, 2022
                        Shadowfax Customer Care's response
                        Dear Sir/Madam,

                        We're truly sorry about your experience and keen to make it right. Please share the AWB number with us via [protected]@shadowfax.in to expedite the resolution.

                        Sincerely,
                        Team Shadowfax
                        Helpful
                        1 other people found this review helpful
                        1 found this helpful
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          S
                          Sk Abdul Jasher
                          Dec 30, 2021
                          Report
                          Copy

                          Order #[protected]
                          Product - Pretty Latest Women Jackets & Waistcoat
                          Tracking ID
                          : SF[protected]FPL

                          The product was ordered from meesho and was opted for an exchange... The exchange product was not delivered but I received a message of the product to be delivered successfully. Wtf !?
                          No one even asked for the OTP !!!
                          HOW CAN YOUR PEOPLE DELIVER WITHOUT CONFIRMING THE OTP !!!?
                          Shadowfax customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            L
                            Lovedeep Mattu
                            Dec 30, 2021
                            Resolved
                            Report
                            Copy
                            Resolved

                            Address: Sector 36 near police station

                            Delivery boy order lekar gya but koi return bottle Jo honi hai uski sleep nai dekar gya and mera payment bhi Kat gya Chuka hai [protected] is par contact kre jaldy
                            Feb 3, 2022
                            Complaint marked as Resolved 
                            Shadowfax customer support has been notified about the posted complaint.
                            Verified Support
                            Jan 02, 2022
                            Shadowfax Customer Care's response
                            Dear Sir/Madam,

                            We're truly sorry about your experience and keen to make it right. Please share the AWB number with us via [protected]@shadowfax.in to expedite the resolution.

                            Sincerely,
                            Team Shadowfax
                            Helpful
                            1 other people found this review helpful
                            1 found this helpful
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              G
                              Gadde Likhith
                              Dec 30, 2021
                              Resolved
                              Report
                              Copy
                              Resolved

                              We have Ordered a Mi Smart Band 6 On 14 Dec 2021 5:37PM (GMT +5:30) .The Estimated Delivery Date was 16 Dec 2021 But As of now it is December 30 Dec 2021/And I still haven't received my order. When I called Xiaomi Support they said product will be delivered and all but problem is with shipping company (ShadowFax) When I called shadowfax support number no matter how many times I tried I got "Sorry There are no active orders against this phone number" Pls Don't Trust Shadowfax They are scammers
                              Jan 30, 2022
                              Complaint marked as Resolved 
                              Shadowfax customer support has been notified about the posted complaint.
                              Verified Support
                              Dec 30, 2021
                              Shadowfax Customer Care's response
                              Dear ABC,

                              We're truly sorry about your experience and keen to make it right. Please share the AWB number with us via [protected]@shadowfax.in to expedite the resolution.

                              Sincerely,
                              Team Shadowfax
                              Verified Support
                              Dec 30, 2021
                              Shadowfax Customer Care's response
                              Dear Gadde,

                              We're truly sorry about your experience and keen to make it right. Please share the AWB number with us via [protected]@shadowfax.in to expedite the resolution.

                              Sincerely,
                              Team Shadowfax
                              Helpful
                              1 other people found this review helpful
                              1 found this helpful
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                S
                                Sheetal Singh styles
                                Dec 29, 2021
                                Resolved
                                Report
                                Copy
                                Resolved

                                Address: Noida sector 58

                                I have ordered a product from Meesho and shadowfax claimed that the have delivered it on 25th dec. I haven't recived the product . Meesho is saying we can't do anything in this and shadowfax is not contacting me .
                                Feb 13, 2022
                                Complaint marked as Resolved 
                                Shadowfax customer support has been notified about the posted complaint.
                                Verified Support
                                Dec 30, 2021
                                Shadowfax Customer Care's response
                                Dear Sheetal,

                                We're truly sorry about your experience and keen to make it right. Please share the AWB number with us via [protected]@shadowfax.in to expedite the resolution.

                                Sincerely,
                                Team Shadowfax
                                Helpful
                                1 other people found this review helpful
                                1 found this helpful
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  I
                                  Isha Lohia
                                  from Solapur, Maharashtra
                                  Dec 28, 2021
                                  Report
                                  Copy

                                  It was COD order of Rs. 680 but the product that got delivered was not what I had ordered. It was not even close to what I ordered. I’m not okay with the service provided and I request a refund.
                                  Shadowfax customer support has been notified about the posted complaint.
                                  Dear Isha,

                                  Greetings from Shadowfax!

                                  We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                                  Regards,
                                  Team Shadowfax
                                  Helpful
                                  1 other people found this review helpful
                                  1 found this helpful
                                  1 Comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    R
                                    rs8281066
                                    from Mumbai, Maharashtra
                                    Dec 28, 2021
                                    Report
                                    Copy

                                    Mein shewdowfax delivery patner hu mera paisa shewdowfax se nahi mila hai na he koi contact number hai jaha se me lu mera mobile number hai [protected]
                                    Shadowfax customer support has been notified about the posted complaint.
                                    Dear Sir/Madam,

                                    Greetings from Shadowfax!

                                    We would like to have a closer look into the matter. Kindly share your registered mobile number and your shadowfax ID via [protected]@shadowfax.in.

                                    Regards,
                                    Team Shadowfax
                                    Helpful
                                    1 other people found this review helpful
                                    1 found this helpful
                                    1 Comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      P
                                      Pallavi2601
                                      from Hyderabad, Andhra Pradesh
                                      Dec 27, 2021
                                      Report
                                      Copy

                                      I ordered a top from meesho and initially I have put cod and received a tracking link for my order. In the tracking link I found pay now option so I paid 541 rupees online through paytm to shadow fox... But somehow the delivery partner didnot received the update of that so I needed to give him money to take my order. I have paid twice for one product. I have screenshot of the payment. Kindly look into this and initiate my refund ASAP.
                                      Shadowfax customer support has been notified about the posted complaint.
                                      Helpful
                                      2 other people found this review helpful
                                      2 found this helpful
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        T
                                        Tilak Raj singh Rawat
                                        from Ghaziabad, Uttar Pradesh
                                        Dec 27, 2021
                                        Report
                                        Copy

                                        Address: P 233 sector 12 Pratap vihar vijay nagar

                                        Hi Team
                                        Water logging of gutter from 1 week and this will make a reason of illness so please resolve this at the earliest.
                                        Shadowfax customer support has been notified about the posted complaint.
                                        Dear Tilak,

                                        Greetings from Shadowfax!

                                        We sincerely apologize for your experience. Please share details of the issue you faced at [protected]@shadowfax.in and we assure you of a swift resolution.

                                        Regards,
                                        Team Shadowfax
                                        Helpful
                                        Found this helpful?
                                        1 Comment
                                        Report
                                        Copy

                                        Post your Comment

                                          I want to submit Complaint Positive Review Neutral Comment
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit