Shadowfax Complaints & Reviews

One item I have purchased from messho shipped by your company but unfotunately your company giving false statement to me as well as messho from 9th December. That is customer not contactable. please try to solve the problem.
Order no;-SF[protected]FPL
Order from;-Aparna Ray

Jan 22, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Dec 19, 2021

Shadowfax Customer Care's response Dear Tapas,

Greetings from Shadowfax!

We regret the inconvenience caused. Your shipment has been marked RTO and in the manifest to your seller. Please connect with your seller for further assistance

Regards,
Team Shadowfax

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Shadowfax is a fraud and worst courier service company I have seen.I am seller on meesho and shadowfax is our courier partner. Everyday I received wrong return product. My original product missing everytime. I am a leather wallet seller.

+4 photos

Jan 23, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2021

Shadowfax Customer Care's response Dear Rehman,

We're truly sorry about your experience and keen to make it right. Please share the AWB number with us at [protected]@shadowfax.in to expedite the resolution.

Sincerely,
Team Shadowfax

Verified Support

Dec 19, 2021

Shadowfax Customer Care's response Dear Rehman,

Please share with us the unpacking video of the shipment by writing to us at [protected]@shadowfax.in.

Sincerely,
Team Shadowfax

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Pick-up person already picked up parcel from me which has palazzo ordered from ajio but he didn’t update it in website.now again other boy is calling me for parcel pick up

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Very pathetic situation faced by your delivery agent purshottam musale, who collected money on gpay by giving his personal gpay number as product order was COD, it was placed successfully through meesho but this person not informed meesho about the product delivered and payment received successfully, instead of that next he updated meesho that customer was unavailable so couldn't deliver it. Also collected money and now it was auto cancelled by meesho just because of misinformation gave by this person.

Jan 21, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Dec 19, 2021

Shadowfax Customer Care's response Dear Madhura,

Greetings from Shadowfax!

We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

Regards,
Team Shadowfax

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I had order 2 items in meesho and paid online through your online payment link and I had attended the transaction ID below but now the delivery partner has cancelled the order without contacting me. So I need refund immediately.

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Shadowfax customer support has been notified about the posted complaint.

Dec 16, 2021

Updated by prasitha krishna I had order 2 items in meesho and paid online through your online payment link and I had attended the transaction ID below but now the delivery partner has cancelled the order without contacting me. So I need refund immediately.

Verified Support

Dec 16, 2021

Shadowfax Customer Care's response Dear Sir/Madam,

We're truly sorry about your experience and keen to make it right. Please share the AWB number with us at [protected]@shadowfax.into expedite the resolution.

Sincerely,
Team Shadowfax

Dec 17, 2021

Updated by prasitha krishna Here I have attached the order iD below kindly please check it and do the needful

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P

prasitha krishna

Dec 17, 2021

Here I have attached the order iD below kindly please check it and do the needful

About my refund - Comment #3932902 - Image #0

About my refund - Comment #3932902 - Image #1

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9

9702329866

Jan 15, 2022

I had order 2 items in meesho and paid online through your online payment link but now the delivery partner has cancelled the order without contacting me. So I need refund immediately.

About my refund - Comment #3945171 - Image #0

About my refund - Comment #3945171 - Image #1

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9

9702329866

Jan 15, 2022

I had order 2 items in meesho and paid online through your online payment link and I had attended the transaction ID below but now the delivery partner has cancelled the order without contacting me. So I need refund immediately.

About my refund - Comment #3945173 - Image #0

About my refund - Comment #3945173 - Image #1

About my refund - Comment #3945173 - Image #2

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9

9702329866

Jan 15, 2022

I had order 2 items in meesho and paid online through your online payment link it was shadowfax and I had attended the transaction ID below but now the delivery partner has cancelled the order without contacting me. So I need refund immediately.

About my refund - Comment #3945207 - Image #0

About my refund - Comment #3945207 - Image #1

About my refund - Comment #3945207 - Image #2

About my refund - Comment #3945207 - Image #3

About my refund - Comment #3945207 - Image #4

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My order got cancelled automatically and didn't get the refund for it. I need my refund amount

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I have returned a product on 7th dec 2021 which i have bought from meesho but still not received the refund. For this reason i called the Meesho company they said that we have not received any confirmation from delivery partner that the product is picked up and no pick up slip is available with us so they have not refunded my amount. Request you to provide me the pickup slip and confirm that the order was reverse pickled up from me. Below details are of the product and mobile number through which order was placed.
Amount: 757rs/-
Product: Golden tissue saree
Company: Meesho
Mobile number through which order was placed: [protected]

Jan 17, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2021

Shadowfax Customer Care's response Dear Sir/Madam,

We're truly sorry about your experience and keen to make it right. Please share the AWB number with us at [protected]@shadowfax.into expedite the resolution.

Sincerely,
Team Shadowfax

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Address: 3-98/1 B C Hostel lane nagaram 500083 hyderabad

R[protected]FPL pick up not do e so far

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Address: Kochi

Id: 1287398
mob: [protected]

My distance pay not added on 14 dec 2021 payout.
I have done 12 dinner oders in more than 4 hours.
(Oderpay : 540
Distance pay : 60
Incentive : 120)

I got only: 660 .. (distance pay not added )

Jan 16, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Dec 15, 2021

Updated by Sagil MSń 14/12/2021

Verified Support

Dec 16, 2021

Shadowfax Customer Care's response Dear SIR/Madam,   
We would like to inform you that your concern has been escalated with our team and the same will be resolved at the earliest.
Regards,  Team Shadowfax

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The product I ordered from Hopscotch.in was supposed to be delivered on 15th Dec but got a text message that it will be delivered yesterday on 14th Dec.

I did not receive any call or any message from delivery guy and got a message in evening at 7:53 PM that its delivered.

I did not receive any product and when I reached out to the Hopscotch support team they said they have a proof that I got the order. A proof of confirmation of delivery with my signatures. That is completely fake delivery receipt and I did not get the order. Sanjay Singh the delivery guy did some fake signatures. I tried to call him back on the given number but he did not pick up the call. I would request to take strict action on that Delivery Guy.

AWB number - SF[protected]HO

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Hi,

My company IQVIA distributed gifts to employs and received sms though SFXFWD saying the product is arriving today(12 Dec). I was busy when the delivery boy was called me and couldnt pick the call then he went back.

the same day i recevied sms saying the product is delivered but actually i havent received any product.

Tracking Id: SF[protected]KR

hoping you're going to sort out the issue and do the justice.

Thanks,
Sekhar

Jan 31, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2021

Shadowfax Customer Care's response Dear Sekhar,

Greetings from Shadowfax!

We regret the inconvenience caused. We have escalated your issue to our team and shall get this sorted at the earliest. Please allow us some time.

Regards,
Team Shadowfax

Verified Support

Dec 24, 2021

Shadowfax Customer Care's response Dear Sekhar,

We're reaching out to confirm that your complaint has been resolved by our team. We hope it's been done to your satisfaction.

If you're satisfied with the team's effort or have feedback to share, please visit http://bit.ly/3imqzz0 and http://bit.ly/3xfn2Xi to rate our performance.

Warmly,

Team Shadowfax

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I ordered worth 152 Rs item in meeshow on 8th december and paid through phone pay and i did not got my parcle till date but they have updated as my order was delivered on 12th december evng 06:01pm when i contact meeshow customer care they said shadow fax courier service update as they delivered but how could they update without contacting me and they did not delivered my parcle yet.

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Address: 4/988 seran street Ambedkar nagar medavakkam chennai

A prepaid product is shipped through shadowfax but not delivered yet and it was falsely updated as delivered on 13th December whereas I was not even contacted for attempting delivery. If he updated it as cancelled I could have get my refund. Please help regarding this.

Jan 15, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2021

Shadowfax Customer Care's response Dear Sir,

We're truly sorry about your experience and keen to make it right. Please share the AWB number with us via [protected]@shadowfax.in to expedite the resolution.

Sincerely,
Team Shadowfax

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Address: Bagaluru, bangalore

Yesterday someone at shadowfax has been cancelled my order delivery without asking me. And I don't have a number I can call to discuss this. Please fix this.

Jan 15, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2021

Shadowfax Customer Care's response Dear Sir/Madam,

We're truly sorry about your experience and keen to make it right. Please share the AWB number with us via [protected]@shadowfax.in to expedite the resolution.

Sincerely,
Team Shadowfax

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Address: uttam nagar

Hello sir
my name is rahul
my id number-1516484
my issue unable to mark order delivered my order prosess is pending
i am alreday order deleward
2 day wast my time i am not cantinu delewry so pleas resolw my problam
thank you

Jan 16, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2021

Shadowfax Customer Care's response Dear Sir,

We understand your concern. We request you to connect with our rider care center under the help section of your Shadowfax app for better assistance regarding your concern.

Regards,
Team Shadowfax

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I had sent a package through Shadowfax using Shiprocket from Delhi to Ahmedabad (AWB: SF[protected]KR) but due to address issues I had to put the order in RTO. Now on my Shiprocket app, it is showing RTO delivered but I have not received the package back.

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My number is [protected], delivery executive has not returned my balance amount

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Address: Amnapali Laida Jharsuguda

The delivery boy told me that he will deliver the product tomorrow so he take the OTP from me and cancelled the order

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Shadowfax Customer Care

Dec 12, 2021

Verified Support

Dear Baishnavi,

Greetings from Shadowfax!

We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

Regards,
Team Shadowfax

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I ordered some items from Marico website with ref order no SF[protected]MAO, have still not gotten my order due to pathetic delivery services. Delivery partner is not even attempting to deliver the items and seems like is passing incorrect info to you. We are always available at home and no delivery has been attempted. He is a total cheat.

Regards
Pramod Kumar Srivastava

Jan 13, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2021

Shadowfax Customer Care's response Dear Pramod,

Greetings from Shadowfax!

We regret the inconvenience caused. We have escalated your issue to our team and shall get this sorted at the earliest. Please allow us some time.

Regards,
Team Shadowfax

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As per tracking, the product reached Hyderabad hub on 9th morning. It is not yet delivered. after placing order under cod, I also made online payment of 899/-. the tracking details are still showing cod. You boast of quick delivery. Take follow up action and inform me and update the payment.

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Shadowfax Customer Care

Dec 12, 2021

Verified Support

Hello,

Greetings from Shadowfax!

We regret the inconvenience caused. We have escalated your issue to our team and shall get this sorted at the earliest. Please allow us some time.

Regards,
Team Shadowfax

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Shadowfax Customer Care

Dec 14, 2021

Verified Support

Dear Sir/Madam,

We're reaching out to confirm that your complaint has been resolved by our team. We hope it's been done to your satisfaction.

If you're satisfied with the team's effort or have feedback to share, please visit http://bit.ly/3imqzz0 and http://bit.ly/3xfn2Xi to rate our performance.

Warmly,

Team Shadowfax

Shadowfax Complaints & Reviews

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Shadowfax reviews & complaints page 43

One item delivered by meesho

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Shadowfax Always return wrong or missing returns

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Wrong update by pick up person

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Regarding product deliver for COD 1.5 months back from your delivery agent purshottam musale for meesho product order

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About my refund

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My order got cancelled automatically and didn't get the refund

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Product not returned to Meesho. My refund is stuck

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Pickup not done so far

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Wrong payout

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Order not delivered got fake delivery confirmation

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Product not received but online tracking show it is delivered

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Ordered in meeshow but item was not delivered but they updated as item was delivered

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Product not received but got message as delivered

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Delivery got cancelled automatically

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App related issues

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Return Package not received

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Balance amount not returned

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About the delivery boy

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Delivery not attempted, delivery partner is a cheat

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Awb no. Sf168696599kr

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