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1.8
Updated: Oct 26, 2025
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1016
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Shadowfax reviews & complaints page 43

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S
Saloni Chona
Dec 13, 2021
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I had sent a package through Shadowfax using Shiprocket from Delhi to Ahmedabad (AWB: SF[protected]KR) but due to address issues I had to put the order in RTO. Now on my Shiprocket app, it is showing RTO delivered but I have not received the package back.
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Shadowfax customer support has been notified about the posted complaint.
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    A
    abidanaaz
    from Chennai, Tamil Nadu
    Dec 12, 2021
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    My number is [protected], delivery executive has not returned my balance amount
    Shadowfax customer support has been notified about the posted complaint.
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      B
      Baishnavi
      from Jharsuguda, Odisha
      Dec 12, 2021
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      Address: Amnapali Laida Jharsuguda

      The delivery boy told me that he will deliver the product tomorrow so he take the OTP from me and cancelled the order
      Shadowfax customer support has been notified about the posted complaint.
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      Dear Baishnavi,

      Greetings from Shadowfax!

      We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

      Regards,
      Team Shadowfax
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        P
        Pramod53
        Dec 12, 2021
        Resolved
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        Resolved

        I ordered some items from Marico website with ref order no SF[protected]MAO, have still not gotten my order due to pathetic delivery services. Delivery partner is not even attempting to deliver the items and seems like is passing incorrect info to you. We are always available at home and no delivery has been attempted. He is a total cheat.

        Regards
        Pramod Kumar Srivastava
        Jan 13, 2022
        Complaint marked as Resolved 
        Shadowfax customer support has been notified about the posted complaint.
        Verified Support
        Dec 12, 2021
        Shadowfax Customer Care's response         Dear Pramod,

        Greetings from Shadowfax!

        We regret the inconvenience caused. We have escalated your issue to our team and shall get this sorted at the earliest. Please allow us some time.

        Regards,
        Team Shadowfax
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          P
          PRRao
          from Hyderabad, Telangana
          Dec 12, 2021
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          As per tracking, the product reached Hyderabad hub on 9th morning. It is not yet delivered. after placing order under cod, I also made online payment of 899/-. the tracking details are still showing cod. You boast of quick delivery. Take follow up action and inform me and update the payment.
          Shadowfax customer support has been notified about the posted complaint.
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          Hello,

          Greetings from Shadowfax!

          We regret the inconvenience caused. We have escalated your issue to our team and shall get this sorted at the earliest. Please allow us some time.

          Regards,
          Team Shadowfax
          Reply
          Dear Sir/Madam,

          We're reaching out to confirm that your complaint has been resolved by our team. We hope it's been done to your satisfaction.

          If you're satisfied with the team's effort or have feedback to share, please visit http://bit.ly/3imqzz0 and http://bit.ly/3xfn2Xi to rate our performance.

          Warmly,

          Team Shadowfax
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            M
            Manha Shaik
            Dec 11, 2021
            Resolved
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            Resolved

            Prepaid Order placed on 01.12.2021 and shipped on the same day expected to be delivered on 10.12.2021 and was reached Hyderabad on 06.12.2021, but fact is it is updated as delivered on 09.12.2021 without even contacting us for delivered and no has has came to delivered the product. It is been same on shadowfax and also on meesho who are playing with public money.
            Shadowfax is even not bother about their reputation who is taking courier assignments and not delivering at desired expectations and is not even feeling shame to keep open complaints
            Jan 13, 2022
            Complaint marked as Resolved 
            Shadowfax customer support has been notified about the posted complaint.
            Verified Support
            Dec 12, 2021
            Shadowfax Customer Care's response             Dear Manha,

            Greetings from Shadowfax!

            We regret the inconvenience caused. We have escalated your issue to our team and shall get this sorted at the earliest. Please allow us some time.

            Regards,
            Team Shadowfax
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              L
              Lucky Pravallika
              Dec 11, 2021
              Resolved
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              Resolved

              Hi this is pravallika I ordered an item from priya de Facebook page and then I got a problem with size of my dress.again I replaced it on 10th november .still I didnt get any dress .everytime iam tracking order to check the status.qithout contacting me n without any calls from delivery executive he was rescheduled it 2 times as of now I didnt get my product as early as possible I want my dress or my money back
              Jan 13, 2022
              Complaint marked as Resolved 
              Shadowfax customer support has been notified about the posted complaint.
              Verified Support
              Dec 12, 2021
              Shadowfax Customer Care's response               Dear Lucky,

              Greetings from Shadowfax!

              We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

              Regards,
              Team Shadowfax
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                M
                Mrunali Pissal
                Dec 10, 2021
                Resolved
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                Resolved

                I was called by your delivery man today evening at 7:40pm. He asked me to come down and pickup the delivery. I was working and couldn't go down. He rescheduled the delivery and returned. Kindly get the parcel home delivered.
                +2 photos
                Jan 13, 2022
                Complaint marked as Resolved 
                Shadowfax customer support has been notified about the posted complaint.
                Verified Support
                Dec 12, 2021
                Shadowfax Customer Care's response                 Dear Mrunali,

                Greetings from Shadowfax!

                We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                Regards,
                Team Shadowfax
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                  A
                  Aksa thenalil
                  from Hyderabad, Telangana
                  Dec 10, 2021
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                  I have not got my order...and delivery boy not picking up the phone
                  Shadowfax customer support has been notified about the posted complaint.
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                    S
                    sandeepkgala
                    from MUMBAI, Maharashtra
                    Dec 10, 2021
                    Resolved
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                    Resolved

                    I have received few orders from Meesho and the delivery is through Shadowfax. But since last 5 days no person has turned up for picking up the parcel. I tried complaining they are telling your address is incomplete and your phone number is unreachable. They instead are calling for rating. That call can connect but the executive cannot call who is gonna come for pickup.
                    Pathetic service
                    Jan 12, 2022
                    Complaint marked as Resolved 
                    Shadowfax customer support has been notified about the posted complaint.
                    Verified Support
                    Dec 12, 2021
                    Shadowfax Customer Care's response                     Dear Sandeep,

                    Greetings from Shadowfax!

                    We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                    Regards,
                    Team Shadowfax
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                      S
                      Shubham4s4
                      Dec 10, 2021
                      Resolved
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                      Resolved

                      I had ordered from decathlon earlier and due to size issue I want to return it and my pickup is initiated through shadowfax courier 8th of December 2021 is pickup date but I was not present on pickup address at that day so I had rescheduled pickup to 9th of December but on 9th of December no one contacted me or came to my adress for pickup...I tried to contact them but couldn't plzz help me out I want to return my order as soon as possible
                      Jan 13, 2022
                      Complaint marked as Resolved 
                      Shadowfax customer support has been notified about the posted complaint.
                      Verified Support
                      Dec 10, 2021
                      Shadowfax Customer Care's response                       Dear Sir/Madam,

                      We're truly sorry about your experience and keen to make it right. Please share the AWB number with us to expedite the resolution.

                      Sincerely,
                      Team Shadowfax
                      Verified Support
                      Dec 10, 2021
                      Shadowfax Customer Care's response                       Dear Sir/Madam,

                      We're truly sorry about your experience and keen to make it right. Please share the AWB number with us via [protected]@shadowfax.in to expedite the resolution.

                      Sincerely,
                      Team Shadowfax
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                        S
                        Swaram Swaram
                        Dec 10, 2021
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                        Referral bonus

                        Address: C-block room no-05 new police quarters amberpet

                        I referred my friend he is completed his 50orders not received my refferal bonus amount,...
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                        A
                        Akshara Sivan
                        Dec 10, 2021
                        Resolved
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                        Resolved

                        Address: thrissur

                        Shadow fax delivery partner id not picking up the call we tried so much time and he used to switch of the phone again i contact him next day mroning after hearing my sound he cut down the call .. why shadowfax delivery partners is so irresponsible . after resquesting 4 times to snapdeal they allow to pickup the product now shadowfax is being irresponsible . delivery parnter Dixon [protected]
                        Jan 10, 2022
                        Complaint marked as Resolved 
                        Shadowfax customer support has been notified about the posted complaint.
                        Verified Support
                        Dec 10, 2021
                        Shadowfax Customer Care's response                         Dear Sir/Madam,

                        We're truly sorry about your experience and keen to make it right. Please share the AWB number with us via [protected]@shadowfax.in to expedite the resolution.

                        Sincerely,
                        Team Shadowfax
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                          M
                          Megharaj Navghane
                          Dec 9, 2021
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                          Resolved

                          This very sad that even after continuous follow up ur customers care service not even try to contact to customer whether ur issue is resolved or not still delivery boy not deliver the product. He purposely not deliver product today. [protected] I get the call from this number he said I am not getting ur address and talk arrogantly I immediately raise this issue to hopscotch and shadowbox customer care center, Immediately I get call from hopscotch but till this time I will not get a single call from ur customer care service center. Very very pathetic and unprofessional job is done by your company. I will never used this company service for sure and I m forwarding this complaint mail to hopscotch not to use shadowbox courier service.
                          Jan 13, 2022
                          Complaint marked as Resolved 
                          Shadowfax customer support has been notified about the posted complaint.
                          Verified Support
                          Dec 12, 2021
                          Shadowfax Customer Care's response                           Dear Megharaj,

                          Greetings from Shadowfax!

                          As per the update received from our team, your shipment has been delivered successfully. Do let us know if we can help you in any other way.

                          If you're satisfied with the team's effort or have feedback to share, please visit http://bit.ly/3imqzz0 and http://bit.ly/3xfn2Xi to rate our performance.

                          Regards,
                          Team Shadowfax
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                            A
                            Adabala Ashok
                            from Tirupati, Andhra Pradesh
                            Dec 9, 2021
                            Resolved
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                            Resolved

                            Registration problem

                            Address: Krishna Reddy colony renigunta Road autonagar Tirupati

                            I uploaded the PAN card in Shadow Fox but it was rejected saying there was no signature. I applied for a new PAN card and took the PAN card with the signature. I signature PAN card re uploaded registration rejected...
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                            PARMAR NISHA
                            Dec 9, 2021
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                            I ordered jacket and I received a scarf 😡, ...I don't know why? ..I want my parcel which I ordered ..thank u
                            Shadowfax customer support has been notified about the posted complaint.
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                              P
                              Parul Bharti
                              Dec 8, 2021
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                              Address: Jammu

                              Shadowfax k pickup boy ne mujse pickup kr k product company tk nhi pochya abhii tk or job b shod di j ab mera phn bhi nhi utha raha wo
                              Shadowfax customer support has been notified about the posted complaint.
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                                K
                                Kanthimala
                                from Barpeta, Assam
                                Dec 8, 2021
                                Resolved
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                                Resolved

                                Website: Meesho

                                A prepaid order from Meesho (order #[protected]) was shipped through shadowfax (tracking ID: SF[protected]FPL) and it was falsely updated as delivered on 24th November whereas I was not even contacted to attempt delivery. If he updated it as cancelled order then also I could get at least a refund. I am contacting Meesho again and again as well as writing complaint message and mail to shadowfax. Now I am helpless; neither I got the product nor the money. Please help asap!🙏🏻😭
                                +1 photos
                                Dec 8, 2021
                                Complaint marked as Resolved 
                                Got a mail from customercomplaints.in saying that the message was forwarded to shadowfax and then the nearest shadowfax center did the rest and it is solved finally. Thank you customercomplaints.in, it got solved within less than 24 hrs than I reached you!
                                Shadowfax customer support has been notified about the posted complaint.
                                Verified Support
                                Dec 08, 2021
                                Shadowfax Customer Care's response                                 Dear Sir/Madam,
                                Greetings from Shadowfax!
                                We're truly sorry about your experience and keen to make it right. Kindly allow us some time to escalate the issue with our team and get back to you with an update.

                                Regards, 

                                Team shadowfax
                                View replies
                                Yes.. please help... newly hoping for a quicker resolution..
                                Reply
                                Crimebranchskr's reply, Dec 9, 2021
                                Dear,
                                We got your complain. Please forward evidence by whatsapp on 9341477262. Never share any personal information to anyone.

                                Thanks
                                Crime branch
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                                  A
                                  Anju Sodhi
                                  Dec 7, 2021
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                                  Product is not delivered but got received message. Checked from meesho mail. Delivery boy zorawar singh from Amritsar branch did fake signature. Take a strict action
                                  Shadowfax customer support has been notified about the posted complaint.
                                  View replies
                                  Dear Anju,

                                  Greetings from Shadowfax!

                                  We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                                  Regards,
                                  Team Shadowfax
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                                    S
                                    Santil
                                    from Virar, Maharashtra
                                    Dec 7, 2021
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                                    Address: Bangalore
                                    Website: Shadowfax.com

                                    Mujhe bola gaya tha ki jab mai shadowfax join karunga toh mera 500 deduction hoga earning me se jab mera first order complete hoga uske baad jab 50 orders complete hone pe 500 deducted hoga lekin mera 500 extra deducted kiya hai ye company ne first order onboarding deduction 2 baar hua h ye deduction or ye company fraud hai issue solve hoga bolke 2 week wait kara diya par abhi tak solve nhi kiya issue
                                    Shadowfax customer support has been notified about the posted complaint.
                                    View replies
                                    Dear Santil,

                                    Greetings from Shadowfax!

                                    we understand your concern. We request you to connect with our rider care center under the help section of your Shadowfax app for better assistance regarding your concern.

                                    Regards,
                                    Team Shadowfax
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