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Shadowfax Complaints & Reviews

1.8
Updated: Jan 24, 2026
Complaints 1476
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442
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Shadowfax reviews & complaints page 43

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K
Kabitabrata Ray
Dec 20, 2021
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Dera Sir/madam
I haven't received order from last two weeks.
Pl. Do something at your end.
Thanking you.
Regards
Kabita rata Roy.
Shadowfax customer support has been notified about the posted complaint.
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    A
    Abrarahmed Khan
    Dec 20, 2021
    Resolved
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    Resolved

    Address: Mysore

    Dear Team,
    This is to bring to your notice that one of your agent had taken payment 3times through online mode now we are asking him to refund he is not answering calls and Messages from last 5days his name is Akash from Mysore and his contact number is [protected] so please check and tell him to refund us our amount.
    Jan 21, 2022
    Complaint marked as Resolved 
    Shadowfax customer support has been notified about the posted complaint.
    Verified Support
    Dec 20, 2021
    Shadowfax Customer Care's response
    Dear Sir/Madam,

    We're truly sorry about your experience and keen to make it right. Please share the AWB number with us  via [protected]@shadowfax.in to expedite the resolution.

    Sincerely,

    Team Shadowfax
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      H
      Happy Goutam
      from Delhi, Delhi
      Dec 20, 2021
      Resolved
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      Resolved

      Address: C-6, 363, sultan puri, new delhi-110086

      My meesho seller panel shadowfax return parcel is not delivered to me, but it's showing all parcels delivered in my meesho return panel and also meesho seller panel team is not taking any action from shadowfax team, please find attached file of return order id's and tracking id.

      Order id Create Return Date Delivered Return Date Courier Partner Awb Number
      [protected]_1 11-Dec-21 20-Dec-21 Shadowfax R[protected]FPL
      Customer Return
      [protected]_1 11-Dec-21 20-Dec-21 Shadowfax R[protected]FPL
      Customer Return
      [protected]_1 11-Dec-21 20-Dec-21 Shadowfax R[protected]FPL
      Customer Return
      [protected]_1 11-Dec-21 20-Dec-21 Shadowfax R[protected]FPL
      Customer Return
      [protected]_1 10-Dec-21 20-Dec-21 Shadowfax R[protected]FPL
      Customer Return
      [protected]_1 12-Dec-21 19-Dec-21 Shadowfax R[protected]FPL
      Customer Return
      [protected]_1 10-Dec-21 16-Dec-21 Shadowfax R[protected]FPL
      Customer Return

      These all trackind id's showing delivered on messho seller panel but, we dont received any parcel, kindly investigate and update asap.

      E-Mail id:- [protected]@gmail.com
      Company Name : Khatu Shyam Enterprises
      Contact number: [protected], [protected]
      Jan 21, 2022
      Complaint marked as Resolved 
      Shadowfax customer support has been notified about the posted complaint.
      Verified Support
      Dec 21, 2021
      Shadowfax Customer Care's response
      Dear Gautam,

      Greetings from Shadowfax!

      We regret the inconvenience caused. We have escalated your issue to our team and shall get this sorted at the earliest. Please allow us some time.

      Regards,
      Team Shadowfax
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        V
        Vidisha Kashyap
        Dec 19, 2021
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        I was to receive a parcel yesterday but i didn’t and unfortunately it shows it was delivered and not to my address to someone else’s address. I was said i’ll receive a call from you’ll in an hour but i haven’t since yesterday. I have already paid for the item.
        Shadowfax customer support has been notified about the posted complaint.
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          H
          Harshada Aadke
          Dec 19, 2021
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          Hello,

          Today is the 4th day, and again on app it is showing tomorrow's delivery date.
          This is 2nd time delivery date has been changed. Which is too late.. Now I don't need this order.

          Kindly cancel my order, even if I get the order later . I will return it. So requesting now itself cancel my order.

          Thanks & Regards
          Harshada Aadke
          Shadowfax customer support has been notified about the posted complaint.
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            K
            Kripa103
            Dec 18, 2021
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            I am complaining for the delivery of the product. The status shows that the product is delivered but I haven't received it. The delivery time is Dec 18, 6.54 PM but I didn't receive it or haven't got a call. This is a prepaid delivery. I can't request a refund of the product. Pls check and let me know.

            Tracking no: SF[protected]FPL
            Mobile no: [protected]
            Shadowfax customer support has been notified about the posted complaint.
            Verified Support
            Dec 19, 2021
            Shadowfax Customer Care's response
            Dear Kripa,

            Greetings from Shadowfax!

            We regret the inconvenience caused. We have escalated your issue to our team and shall get this sorted at the earliest. Please allow us some time.

            Regards,
            Team Shadowfax
            Dec 20, 2021
            Updated by Kripa103
            Pls sort it faster and either me the products or the refund...
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              S
              Shabananowfal
              from Kollam, Kerala
              Dec 18, 2021
              Resolved
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              Resolved

              Address: Nabhan manzil ,umayanallor,691589, Near to dreams furniture

              My ordered product is shipped near me but it not delivered to me too delay please deliver my product fastly tracking id SF[protected]FPL
              Dec 22, 2021
              Complaint marked as Resolved 
              Please deliver my parcel
              Shadowfax customer support has been notified about the posted complaint.
              Verified Support
              Dec 19, 2021
              Shadowfax Customer Care's response
              Dear Shabananowfal,

              Greetings from Shadowfax!

              We regret the inconvenience caused. We have escalated your issue to our team and shall get this sorted at the earliest. Please allow us some time.

              Regards,
              Team Shadowfax
              Dec 22, 2021
              Updated by Shabananowfal
              Why too much delay to deliver my parcel,
              Please deliver my parcel today
              Dec 22, 2021
              Updated by Shabananowfal
              Not resolved my complaint
              Please deliver my parcel
              Jan 01, 2022
              Updated by Shabananowfal
              Where is my order
              Delivery is too delay
              Please deliver my parcel
              Id SF[protected]FPL
              Where is my order
              I order khadi natural product on 21 August 2022 now it's 30th August 2022
              I haven't received my order
              Why is your service so bad Shadowfax
              000/100 you deserve it
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                K
                Kripa103
                Dec 18, 2021
                Resolved
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                Resolved

                I am complaining for the delivery of the product. The status shows that the product is delivered but I haven't received it. The delivery time is Dec 18, 6.54 PM but I didn't receive it or haven't got a call. This is a prepaid delivery. Pls check and let me know.

                Tracking no: SF[protected]FPL
                Mobile no: [protected]
                Jan 24, 2022
                Complaint marked as Resolved 
                Shadowfax customer support has been notified about the posted complaint.
                Verified Support
                Dec 19, 2021
                Shadowfax Customer Care's response
                Dear Kripa,

                Greetings from Shadowfax!

                We regret the inconvenience caused. We have escalated your issue to our team and shall get this sorted at the earliest. Please allow us some time.

                Regards,
                Team Shadowfax
                Verified Support
                Dec 24, 2021
                Shadowfax Customer Care's response
                Dear Kripa,

                We're reaching out to confirm that your complaint has been resolved by our team. We hope it's been done to your satisfaction.

                If you're satisfied with the team's effort or have feedback to share, please visit http://bit.ly/3imqzz0 and http://bit.ly/3xfn2Xi to rate our performance.

                Warmly,

                Team Shadowfax
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                  D
                  Deepika Pratap Singh
                  Dec 18, 2021
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                  Address: Pathankot
                  Website: Meesho

                  The courier partner canceled my return in front me and he asked me to create other return. After that he assured me that I ll get my refund after his returning request.but after 4-5 days I didn't get any refund amount in my bank account not I received my product.plz take a strict action against wishmaster.
                  Shadowfax customer support has been notified about the posted complaint.
                  Dec 18, 2021
                  Updated by Deepika Pratap Singh
                  I want my refund as soon as possible
                  Dear Deepika,

                  Greetings from Shadowfax!

                  We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                  Regards,
                  Team Shadowfax
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                    T
                    Tapas Ray 1966
                    Dec 17, 2021
                    Resolved
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                    Resolved

                    One item I have purchased from messho shipped by your company but unfotunately your company giving false statement to me as well as messho from 9th December. That is customer not contactable. please try to solve the problem.
                    Order no;-SF[protected]FPL
                    Order from;-Aparna Ray
                    Jan 22, 2022
                    Complaint marked as Resolved 
                    Shadowfax customer support has been notified about the posted complaint.
                    Verified Support
                    Dec 19, 2021
                    Shadowfax Customer Care's response
                    Dear Tapas,

                    Greetings from Shadowfax!

                    We regret the inconvenience caused. Your shipment has been marked RTO and in the manifest to your seller. Please connect with your seller for further assistance

                    Regards,
                    Team Shadowfax
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                      R
                      Rahman22
                      from Delhi, Delhi
                      Dec 17, 2021
                      Resolved
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                      Resolved

                      Shadowfax is a fraud and worst courier service company I have seen.I am seller on meesho and shadowfax is our courier partner. Everyday I received wrong return product. My original product missing everytime. I am a leather wallet seller.
                      Jan 23, 2022
                      Complaint marked as Resolved 
                      Shadowfax customer support has been notified about the posted complaint.
                      Verified Support
                      Dec 17, 2021
                      Shadowfax Customer Care's response
                      Dear Rehman,

                      We're truly sorry about your experience and keen to make it right. Please share the AWB number with us at [protected]@shadowfax.in to expedite the resolution.

                      Sincerely,
                      Team Shadowfax
                      Verified Support
                      Dec 19, 2021
                      Shadowfax Customer Care's response
                      Dear Rehman,

                      Please share with us the unpacking video of the shipment by writing to us at [protected]@shadowfax.in.

                      Sincerely,
                      Team Shadowfax
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                        N
                        Navyareddy17
                        from Hyderabad, Telangana
                        Dec 16, 2021
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                        Pick-up person already picked up parcel from me which has palazzo ordered from ajio but he didn’t update it in website.now again other boy is calling me for parcel pick up
                        Shadowfax customer support has been notified about the posted complaint.
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                          M
                          Madhura Yashesh Lele
                          Dec 16, 2021
                          Resolved
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                          Resolved

                          Very pathetic situation faced by your delivery agent purshottam musale, who collected money on gpay by giving his personal gpay number as product order was COD, it was placed successfully through meesho but this person not informed meesho about the product delivered and payment received successfully, instead of that next he updated meesho that customer was unavailable so couldn't deliver it. Also collected money and now it was auto cancelled by meesho just because of misinformation gave by this person.
                          Jan 21, 2022
                          Complaint marked as Resolved 
                          Shadowfax customer support has been notified about the posted complaint.
                          Verified Support
                          Dec 19, 2021
                          Shadowfax Customer Care's response
                          Dear Madhura,

                          Greetings from Shadowfax!

                          We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                          Regards,
                          Team Shadowfax
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                            P
                            prasitha krishna
                            Dec 16, 2021
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                            I had order 2 items in meesho and paid online through your online payment link and I had attended the transaction ID below but now the delivery partner has cancelled the order without contacting me. So I need refund immediately.
                            Shadowfax customer support has been notified about the posted complaint.
                            Dec 16, 2021
                            Updated by prasitha krishna
                            I had order 2 items in meesho and paid online through your online payment link and I had attended the transaction ID below but now the delivery partner has cancelled the order without contacting me. So I need refund immediately.

                            Verified Support
                            Dec 16, 2021
                            Shadowfax Customer Care's response
                            Dear Sir/Madam,

                            We're truly sorry about your experience and keen to make it right. Please share the AWB number with us at [protected]@shadowfax.into expedite the resolution.

                            Sincerely,
                            Team Shadowfax
                            Dec 17, 2021
                            Updated by prasitha krishna
                            Here I have attached the order iD below kindly please check it and do the needful

                            Here I have attached the order iD below kindly please check it and do the needful
                            I had order 2 items in meesho and paid online through your online payment link but now the delivery partner has cancelled the order without contacting me. So I need refund immediately.
                            I had order 2 items in meesho and paid online through your online payment link and I had attended the transaction ID below but now the delivery partner has cancelled the order without contacting me. So I need refund immediately.
                            I had order 2 items in meesho and paid online through your online payment link it was shadowfax and I had attended the transaction ID below but now the delivery partner has cancelled the order without contacting me. So I need refund immediately.
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                              A
                              Afnan Ahmed
                              Dec 16, 2021
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                              My order got cancelled automatically and didn't get the refund for it. I need my refund amount
                              Shadowfax customer support has been notified about the posted complaint.
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                                P
                                Prachi120
                                Dec 16, 2021
                                Resolved
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                                Resolved

                                I have returned a product on 7th dec 2021 which i have bought from meesho but still not received the refund. For this reason i called the Meesho company they said that we have not received any confirmation from delivery partner that the product is picked up and no pick up slip is available with us so they have not refunded my amount. Request you to provide me the pickup slip and confirm that the order was reverse pickled up from me. Below details are of the product and mobile number through which order was placed.
                                Amount: 757rs/-
                                Product: Golden tissue saree
                                Company: Meesho
                                Mobile number through which order was placed: [protected]
                                Jan 17, 2022
                                Complaint marked as Resolved 
                                Shadowfax customer support has been notified about the posted complaint.
                                Verified Support
                                Dec 16, 2021
                                Shadowfax Customer Care's response
                                Dear Sir/Madam,

                                We're truly sorry about your experience and keen to make it right. Please share the AWB number with us at [protected]@shadowfax.into expedite the resolution.

                                Sincerely,
                                Team Shadowfax
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                                  Z
                                  Zulfia Sulthana
                                  Dec 16, 2021
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                                  Address: 3-98/1 B C Hostel lane nagaram 500083 hyderabad

                                  R[protected]FPL pick up not do e so far
                                  Shadowfax customer support has been notified about the posted complaint.
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                                    S
                                    Sagil MSń
                                    Dec 15, 2021
                                    Resolved
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                                    Resolved

                                    Address: Kochi

                                    Id: 1287398
                                    mob: [protected]

                                    My distance pay not added on 14 dec 2021 payout.
                                    I have done 12 dinner oders in more than 4 hours.
                                    (Oderpay : 540
                                    Distance pay : 60
                                    Incentive : 120)

                                    I got only: 660 .. (distance pay not added )
                                    Jan 16, 2022
                                    Complaint marked as Resolved 
                                    Shadowfax customer support has been notified about the posted complaint.
                                    Dec 15, 2021
                                    Updated by Sagil MSń
                                    14/12/2021

                                    Verified Support
                                    Dec 16, 2021
                                    Shadowfax Customer Care's response
                                    Dear SIR/Madam, 


                                    We would like to inform you that your concern has been escalated with our team and the same will be resolved at the earliest. 
                                    Regards, 
Team Shadowfax
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                                      B
                                      bilalk20
                                      from Delhi, Delhi
                                      Dec 15, 2021
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                                      The product I ordered from Hopscotch.in was supposed to be delivered on 15th Dec but got a text message that it will be delivered yesterday on 14th Dec.

                                      I did not receive any call or any message from delivery guy and got a message in evening at 7:53 PM that its delivered.

                                      I did not receive any product and when I reached out to the Hopscotch support team they said they have a proof that I got the order. A proof of confirmation of delivery with my signatures. That is completely fake delivery receipt and I did not get the order. Sanjay Singh the delivery guy did some fake signatures. I tried to call him back on the given number but he did not pick up the call. I would request to take strict action on that Delivery Guy.

                                      AWB number - SF[protected]HO
                                      Shadowfax customer support has been notified about the posted complaint.
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                                        S
                                        Sekhar Kotakonda
                                        Dec 15, 2021
                                        Resolved
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                                        Resolved

                                        Hi,

                                        My company IQVIA distributed gifts to employs and received sms though SFXFWD saying the product is arriving today(12 Dec). I was busy when the delivery boy was called me and couldnt pick the call then he went back.

                                        the same day i recevied sms saying the product is delivered but actually i havent received any product.

                                        Tracking Id: SF[protected]KR

                                        hoping you're going to sort out the issue and do the justice.

                                        Thanks,
                                        Sekhar
                                        Jan 31, 2022
                                        Complaint marked as Resolved 
                                        Shadowfax customer support has been notified about the posted complaint.
                                        Verified Support
                                        Dec 15, 2021
                                        Shadowfax Customer Care's response
                                        Dear Sekhar,

                                        Greetings from Shadowfax!

                                        We regret the inconvenience caused. We have escalated your issue to our team and shall get this sorted at the earliest. Please allow us some time.

                                        Regards,
                                        Team Shadowfax
                                        Verified Support
                                        Dec 24, 2021
                                        Shadowfax Customer Care's response
                                        Dear Sekhar,

                                        We're reaching out to confirm that your complaint has been resolved by our team. We hope it's been done to your satisfaction.

                                        If you're satisfied with the team's effort or have feedback to share, please visit http://bit.ly/3imqzz0 and http://bit.ly/3xfn2Xi to rate our performance.

                                        Warmly,

                                        Team Shadowfax
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