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Shadowfax Complaints & Reviews

shadowfax.in
1.8
Updated: Apr 7, 2026
Complaints 1480
Resolved
444
Unresolved
1036
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A
Akshara Sivan
Dec 10, 2021
Resolved
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Resolved

Address: thrissur

Shadow fax delivery partner id not picking up the call we tried so much time and he used to switch of the phone again i contact him next day mroning after hearing my sound he cut down the call .. why shadowfax delivery partners is so irresponsible . after resquesting 4 times to snapdeal they allow to pickup the product now shadowfax is being irresponsible . delivery parnter Dixon [protected]
Jan 10, 2022
Complaint marked as Resolved 
Shadowfax customer support has been notified about the posted complaint.
Verified Support
Dec 10, 2021
Shadowfax Customer Care's response Dear Sir/Madam,

We're truly sorry about your experience and keen to make it right. Please share the AWB number with us via [protected]@shadowfax.in to expedite the resolution.

Sincerely,
Team Shadowfax
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    M
    Megharaj Navghane
    Dec 9, 2021
    Resolved
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    Resolved

    This very sad that even after continuous follow up ur customers care service not even try to contact to customer whether ur issue is resolved or not still delivery boy not deliver the product. He purposely not deliver product today. [protected] I get the call from this number he said I am not getting ur address and talk arrogantly I immediately raise this issue to hopscotch and shadowbox customer care center, Immediately I get call from hopscotch but till this time I will not get a single call from ur customer care service center. Very very pathetic and unprofessional job is done by your company. I will never used this company service for sure and I m forwarding this complaint mail to hopscotch not to use shadowbox courier service.
    Jan 13, 2022
    Complaint marked as Resolved 
    Shadowfax customer support has been notified about the posted complaint.
    Verified Support
    Dec 12, 2021
    Shadowfax Customer Care's response     Dear Megharaj,

    Greetings from Shadowfax!

    As per the update received from our team, your shipment has been delivered successfully. Do let us know if we can help you in any other way.

    If you're satisfied with the team's effort or have feedback to share, please visit http://bit.ly/3imqzz0 and http://bit.ly/3xfn2Xi to rate our performance.

    Regards,
    Team Shadowfax
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      A
      Adabala Ashok
      from Tirupati, Andhra Pradesh
      Dec 9, 2021
      Resolved
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      Resolved

      Registration problem

      Address: Krishna Reddy colony renigunta Road autonagar Tirupati

      I uploaded the PAN card in Shadow Fox but it was rejected saying there was no signature. I applied for a new PAN card and took the PAN card with the signature. I signature PAN card re uploaded registration rejected...
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      PARMAR NISHA
      Dec 9, 2021
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      I ordered jacket and I received a scarf 😡, ...I don't know why? ..I want my parcel which I ordered ..thank u
      Shadowfax customer support has been notified about the posted complaint.
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        P
        Parul Bharti
        Dec 8, 2021
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        Address: Jammu

        Shadowfax k pickup boy ne mujse pickup kr k product company tk nhi pochya abhii tk or job b shod di j ab mera phn bhi nhi utha raha wo
        Shadowfax customer support has been notified about the posted complaint.
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          K
          Kanthimala
          from Barpeta, Assam
          Dec 8, 2021
          Resolved
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          Resolved

          Website: Meesho

          A prepaid order from Meesho (order #[protected]) was shipped through shadowfax (tracking ID: SF[protected]FPL) and it was falsely updated as delivered on 24th November whereas I was not even contacted to attempt delivery. If he updated it as cancelled order then also I could get at least a refund. I am contacting Meesho again and again as well as writing complaint message and mail to shadowfax. Now I am helpless; neither I got the product nor the money. Please help asap!🙏🏻😭
          Dec 8, 2021
          Complaint marked as Resolved 
          Got a mail from customercomplaints.in saying that the message was forwarded to shadowfax and then the nearest shadowfax center did the rest and it is solved finally. Thank you customercomplaints.in, it got solved within less than 24 hrs than I reached you!
          Shadowfax customer support has been notified about the posted complaint.
          Verified Support
          Dec 08, 2021
          Shadowfax Customer Care's response           Dear Sir/Madam,
          Greetings from Shadowfax!
          We're truly sorry about your experience and keen to make it right. Kindly allow us some time to escalate the issue with our team and get back to you with an update.

          Regards, 

          Team shadowfax
          View replies
          Yes.. please help... newly hoping for a quicker resolution..
          Reply
          Crimebranchskr's reply, Dec 9, 2021
          Dear,
          We got your complain. Please forward evidence by whatsapp on 9341477262. Never share any personal information to anyone.

          Thanks
          Crime branch
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            A
            Anju Sodhi
            Dec 7, 2021
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            Product is not delivered but got received message. Checked from meesho mail. Delivery boy zorawar singh from Amritsar branch did fake signature. Take a strict action
            Shadowfax customer support has been notified about the posted complaint.
            View replies
            Dear Anju,

            Greetings from Shadowfax!

            We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

            Regards,
            Team Shadowfax
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              S
              Santil
              from Virar, Maharashtra
              Dec 7, 2021
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              Address: Bangalore
              Website: Shadowfax.com

              Mujhe bola gaya tha ki jab mai shadowfax join karunga toh mera 500 deduction hoga earning me se jab mera first order complete hoga uske baad jab 50 orders complete hone pe 500 deducted hoga lekin mera 500 extra deducted kiya hai ye company ne first order onboarding deduction 2 baar hua h ye deduction or ye company fraud hai issue solve hoga bolke 2 week wait kara diya par abhi tak solve nhi kiya issue
              Shadowfax customer support has been notified about the posted complaint.
              View replies
              Dear Santil,

              Greetings from Shadowfax!

              we understand your concern. We request you to connect with our rider care center under the help section of your Shadowfax app for better assistance regarding your concern.

              Regards,
              Team Shadowfax
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                N
                Naveen chander Bhatt
                Dec 7, 2021
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                Address: D Block Gali No. 5, Shastri Park Extension Burari - 110084

                I Naveen Chander Bhatt Contact No. [protected]. It has been more than twenty days since my complaint but no action is being taken on my complaint, I have not dealt with such poor service till date.If you don't want to take any action please tell me clearly.

                Tracking ID SF[protected]FPL
                Shadowfax customer support has been notified about the posted complaint.
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                  A
                  ayushi_qn
                  from Kanpur, Uttar Pradesh
                  Dec 7, 2021
                  Resolved
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                  Resolved

                  Address: 66‘s' block Yashoda Nagar Kanpur Uttar Pradesh
                  Website: Femi clothing

                  I have not received what I ordered I received something else please refund I am contacting you u since 5 days but no response so please take this seriously and refund my money in cash780
                  Jan 7, 2022
                  Complaint marked as Resolved 
                  Shadowfax customer support has been notified about the posted complaint.
                  Verified Support
                  Dec 07, 2021
                  Shadowfax Customer Care's response                   Dear Sir/Madam,

                  We're truly sorry about your experience and keen to make it right. Please share the AWB number with us at [protected]@shadowfax.in to expedite the resolution.

                  Sincerely,
                  Team Shadowfax
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                    I
                    itz_aishwarya_90
                    Dec 7, 2021
                    Resolved
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                    Resolved

                    Address: 66‘s' block Yashoda Nagar Kanpur Uttar Pradesh
                    Website: Femi clothing

                    Refund please I have not received what ordered I received something else and I am contacting with u since 5 days but no response so I wanna to refund in cash 780
                    Jan 12, 2022
                    Complaint marked as Resolved 
                    Shadowfax customer support has been notified about the posted complaint.
                    Dec 07, 2021
                    Updated by itz_aishwarya_90                     Refund please I have not received what ordered I received something else and I am contacting with u since 5 days but no response please refund amount in cash 780
                    Verified Support
                    Dec 08, 2021
                    Shadowfax Customer Care's response                     Dear Aishwarya,

                    Greetings from Shadowfax!

                    We sincerely apologize for your experience. We have already responded to your concern via Instagram. Please refer and revert over there for further assistance.

                    Regards,
                    Team Shadowfax
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                      I
                      imamruthas
                      Dec 7, 2021
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                      Address: Russelpuram
                      Website: Shadwfax

                      I had returned 2 products pickup message of one is sent other is not i want refund so that i must have pickup slip
                      Shadowfax customer support has been notified about the posted complaint.
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                        A
                        ANBUNAYAGAM L
                        Dec 6, 2021
                        Resolved
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                        Resolved

                        Hi Sir,

                        I a Nagaraj from MOORTHY cell point, Tiruvannamalai, my Paytm EDC machine surrender to company and sent via shadowfax, on 1 st June 2021. But ti time the parcel bot delivered to paytm, pls check the status.,

                        paytm company said we didn't received your device, once again check with courier office.,

                        local shadowbox person told, we sent the parcel to paytm. Tiruvannamalai shadowfax persons not response my complaints.

                        Almost 5 months gone,

                        Where my Parcel ????

                        PLS FIND THE AWB NUMBER

                        AWB: R14743875PA

                        ORDER ACKNOWLEDGEMENT RECEIPT NUMBER MENTION BELOW

                        [protected] - EDC0529.

                        PLS CHECK AND DO THE NEEDFUL.

                        THANKS
                        NAGARAJ
                        [protected]
                        Jan 7, 2022
                        Complaint marked as Resolved 
                        Shadowfax customer support has been notified about the posted complaint.
                        Verified Support
                        Dec 06, 2021
                        Shadowfax Customer Care's response                         Dear Sir/Madam,
                        Greetings from Shadowfax!
                        We're truly sorry about your experience and keen to make it right. Kindly allow us some time to escalate the issue with our team and get back to you with an update.

                        Regards, 

                        Team shadowfax
                        Verified Support
                        Dec 07, 2021
                        Shadowfax Customer Care's response                         Dear Nagraj,

                        Please refer to the below link for your reference:
                        https://track.shadowfax.in/track?order=return&trackingId=R14743875PA

                        Regards, 

                        Team shadowfax
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                          U
                          Undersuman
                          from Barrackpore, West Bengal
                          Dec 5, 2021
                          Resolved
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                          Resolved

                          Address: Ichapur, Anandamath

                          Hi,
                          I want to inform you that I returned a product purchased from Ajio App via Shadow fax on[protected] having return ID - RT51497789, consisting of Beanie with Faux-Fur, however, I am not able to track the return...the status is only showing as "Picked", but its not yet showing returned??? Its already too long...kindly update when it will reach destination? And whether it has reached destination or not because I haven't received refund from Ajio and there customer service is also unable to track the item..
                          Kindly reply to the earliest.
                          Regards,
                          Debika
                          [protected]
                          Dec 5, 2021
                          Complaint marked as Resolved 
                          My issue is resolved
                          Shadowfax customer support has been notified about the posted complaint.
                          Dec 05, 2021
                          Updated by Undersuman                           I want to inform you that today I received a call from Ajio that my product have reached their warehouse and refund gas been initiated today...so I am marking my issue as closed...please inform Shadowfax that in future we can track our order in their app. This can help us keep a track on our returned order...thanks
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                            S
                            Sohail Khan kk
                            Dec 4, 2021
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                            Address: Masab tank branch mehdipatnam shantinagar
                            Website: In shadowfax they are using vulgar language Managers of shadowfax masab tank branch dont even know how to behave or even talk with the riders i was on of the top performer of my branch and i haven't t

                            In shadowfax they are using vulgar language
                            Managers of shadowfax masab tank branch dont even know how to behave or even talk with the riders i was on of the top performer of my branch and i haven't taken any leave without intimation but suddenly one day my health was very ill i was suffering from throat pain and wasn't able to talk and have taken leave on that one particular day and in reply manager mohammad ghouse talk rudely vulgarly and removed me from the company pls as a humble rider o[censored]r team i request you to kindly take necessary action and get back with reply from ur side
                            Yours sincerely
                            Sohail khan
                            Shadowfax customer support has been notified about the posted complaint.
                            View replies
                            Dear Sohail,

                            Greetings from Shadowfax!

                            We'd like to take a closer look at your concern. Please visit your Shadowfax app and complain to the rider care center for further assistance in this regard.

                            Regards,
                            Team Shadowfax
                            Reply
                            Dear Sohail,

                            Greetings from Shadowfax!

                            We'd like to take a closer look at your concern. Please visit your Shadowfax app and complain to the rider care center for further assistance in this regard.

                            Regards,
                            Team Shadowfax
                            Reply
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                              S
                              Shabnam Monin
                              Dec 3, 2021
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                              Address: Shanti CHS plot B 81 flat 302 .Nerul Navi Mumbai
                              Website: Mristo

                              I have wrong parcel.pl returned it and refund my money as soon as possible.pl help me.
                              Shadowfax customer support has been notified about the posted complaint.
                              View replies
                              Dear Shabnam,

                              Greetings from Shadowfax!

                              Shadowfax is a last-mile logistics company and does not sell any product. Please contact the seller for the return process.

                              Regards,
                              Team Shadowfax
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                                M
                                Mintu Bordhan
                                from Kolkata, West Bengal
                                Dec 3, 2021
                                Resolved
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                                Resolved

                                Rate card change why

                                Address: kolkata

                                My id number 531774
                                sir mara phala ret card tha 10hr login 7 day 1000extra.
                                Lanch earning . Diner earning
                                150 -50. 250-75
                                [protected]
                                250 -100. 350 -200
                                weekend order inceptive
                                49-50. 400
                                50-59 800
                                60+. 1000
                                hi pura change kaise ho gaya. mujhe wala rate card chahie....
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                                N
                                neki dalmia
                                from Kolkata, West Bengal
                                Dec 2, 2021
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                                My two parcel..tracking no SF[protected]FPL and
                                SF[protected]FPL are not delivered...it is false update and showing same as delivered..please check and resolve the issue.
                                Shadowfax customer support has been notified about the posted complaint.
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                                  H
                                  Harshada Naidu
                                  from Mumbai, Maharashtra
                                  Dec 2, 2021
                                  Resolved
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                                  Resolved

                                  I had placed order on Meesho, but due to some issue had to return my product. They assigned shadowfax as my pickup partner. On Saturday morning, a guy came from shadowfax and picked up my product, on the same day evening another guy came and asked for the pickup code and I gave it to him, but still I didn't recieve any msg from the company about the pickup. On Sunday, when I checked the Meesho application, I see that my return has been cancelled. I have given the product from my end, but it has not reached Meesho yet. Pure incident of fraudulent, would request the forum to please to look to it and give a resolution to this issue as soon as possible.
                                  Jan 10, 2022
                                  Complaint marked as Resolved 
                                  Shadowfax customer support has been notified about the posted complaint.
                                  Verified Support
                                  Dec 02, 2021
                                  Shadowfax Customer Care's response                                   Dear Harshada,

                                  We're truly sorry about your experience and keen to make it right. Please share the AWB number with us via [protected]@shadowfax.in to expedite the resolution.

                                  Sincerely,
                                  Team Shadowfax
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                                    M
                                    Mamoni Begum
                                    from Mumbai, Maharashtra
                                    Dec 2, 2021
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                                    Address: Silchar, assam
                                    Website: Shadowfax courier service

                                    Everytime I order something online I don't understand why do they assigned it to such irresponsible courier service, I used to face such horrible difficulties every through these shadowfax services as they don't deliver the product but they give the confirmation like product already delivered, why such fraudulent and negligent actions
                                    Shadowfax customer support has been notified about the posted complaint.
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