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Shadowfax Complaints & Reviews

shadowfax.in
1.8
Updated: Oct 26, 2025
Complaints 1452
Resolved
436
Unresolved
1016
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Shadowfax reviews & complaints page 45

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D
Dlr7044
from Shyamnagar, West Bengal
Nov 28, 2021
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Address: P.o.-East bidya dharpur (Narekel Bagan),Via-Shyamnagar ,P.s.-Jagaddal ,Dist 24 parganas north ,, State-West bengal ,Pin-743127

Delivery boy's behaviour was not appropriate.He was drliberately
Trying to delay my order
Shadowfax customer support has been notified about the posted complaint.
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    A
    Aksjsdg
    Nov 27, 2021
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    Product payment are not received but product are successfully returned
    Payment issue
    Provied my payment and complaint on delivery boy
    Higher strict action on delivery boy
    Delivery boy was picuped my order and not provied my picup slip and higher action on delivery boy
    Please provied my payment
    Shadowfax customer support has been notified about the posted complaint.
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      M
      mrkalpam
      from Gorakhpur, Uttar Pradesh
      Nov 27, 2021
      Resolved
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      Resolved

      Order no.= R[protected]DCN; Order date= 23 Nov. 2021;
      On 24 Nov. delivery executive was out for pickup, at 7:38 pm I received a message that pickup is rescheduled as the customer was not contactable, but the delivery man never called me. On 25 Nov and 26 Nov again, this happened that delivery is rescheduled as the customer was not contactable but the delivery man never called me.
      When I called the delivery man, they are saying due to time constraints they were not able to come, and for rescheduling, they select the option that the customer was not contactable(call rec. atached). But as my pickup was rescheduled 3 times it is now on hold.
      So please help me
      +1 photos
      +2 videos
      Nov 28, 2021
      Complaint marked as Resolved 
      I received a call from company's executive, and then he arranged a pickup and the pickup was done.
      Shadowfax customer support has been notified about the posted complaint.
      Verified Support
      Nov 27, 2021
      Shadowfax Customer Care's response       Dear Sir/Madam,
      Greetings from Shadowfax!
      We're truly sorry about your experience and keen to make it right. Kindly allow us some time to escalate the issue with our team and get back to you with an update.

      Regards, 
Team shadowfax
      Verified Support
      Dec 01, 2021
      Shadowfax Customer Care's response       Dear Sir/Madam,

      We're reaching out to confirm that your complaint has been resolved by our team.
      We hope it's been done to your satisfaction.

      If you're satisfied with the team's effort or have feedback to share, please visit http://bit.ly/3imqzz0 and http://bit.ly/3xfn2Xi
      to rate our performance.

      Warmly,
      Team Shadowfax
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        S
        Sureshna Pakhrin
        Nov 27, 2021
        Resolved
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        Resolved

        Address: 11 GRRC, Kiranti line race course road

        Product not received .shadowfax is very slow at resolving issues . I have sent them dozen of emails and their customer service number doesnot work. They said that their rider lost my parcel from meesho but till date have not received any refund . Worst service and the delivery boy must be a fraud .
        Dec 30, 2021
        Complaint marked as Resolved 
        Shadowfax customer support has been notified about the posted complaint.
        Nov 27, 2021
        Updated by Sureshna Pakhrin         My issues is not resolved yet . Shadowfax just marks the product as delivered and now they have marked my complaint as resolved.
        Verified Support
        Nov 29, 2021
        Shadowfax Customer Care's response         Dear Sir/Madam,

        We're truly sorry about your experience and keen to make it right. Please share the AWB number via [protected]@shadowfax.in with us to expedite the resolution.

        Sincerely,
        Team Shadowfax
        View replies
        Have sent AWD number 10 times still no refund received somebody calls n says we will look into the matter . Its been a month now you people have choosen ur company's name aptly it suits you all shadow.. Fax. You people literally are a shadow cause you people are fooling people around .
        Reply
        Shadowfax is looting public. Recruiting frauds have not received money yet
        Reply
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          N
          Naveen chander Bhatt
          Nov 25, 2021
          Resolved
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          Resolved

          Address: D Black Gali No. 5, Shastri Park Extension Burari near Arun Bakker Delhi-110084

          My name is Naveen Chander Bhatt Contact No. [protected] I had to Place an order through Meeshu App. in app showing product delivered on 09th november, 2021. i have not received product yet. i had complained before but no solution till now.

          item detail
          track paint combo pack (2 pcs)
          Tracking id SF[protected]FPL

          please solve my problem as soon as possible. contact me above mention number and email [protected]@yahoo.in
          Jan 12, 2022
          Complaint marked as Resolved 
          Shadowfax customer support has been notified about the posted complaint.
          Verified Support
          Nov 26, 2021
          Shadowfax Customer Care's response           Hi Naveen, we are sorry for the inconvenience caused. Please be assured that your concern has been escalated with our team and we will get this resolved at the earliest.
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            D
            Deepa Ramadass
            Nov 25, 2021
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            Address: NO 5,PARTHASARATHY NAGAR, 3RD STREET, ADAMBAKKAM

            I didnot receive the parcel, But in meesho application it is updated as "Delivedred", Please check and update.

            order #: [protected]
            Shadowfax customer support has been notified about the posted complaint.
            View replies
            [protected]
            Reply
            Dear Deepa,

            We're truly sorry about your experience and keen to make it right. Please share the AWB number with us at [protected]@shadowfax.in to expedite the resolution.

            Sincerely,
            Team Shadowfax
            Reply
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              C
              Chand996996
              from Vijayawada, Andhra Pradesh
              Nov 22, 2021
              Resolved
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              Resolved

              Dear sir,
              I am Chandrasekhar from vijayawada of Andhrapradesh, I joined in shadowfax on[protected], my shadowfax application activated on the same day, I got a call from customer care executive and explained about the slot booking and all. On that I started work, I completed 6 orders on first day. I completed 50th order on[protected].
              I completed 52 orders in 7 days. But I didn't get joining bonus till now, besides this they deducted Rs 1017/- for onboarding charges.
              I complained to customer care department 4 times, but no action had been taken.
              Please transfer my joining bonus immediately.
              Yours sincerely,
              R. Chandrasekhar
              Mobile no-- +91 [protected]
              ID no-1059981
              Vijayawada
              Andhrapradesh
              Dec 24, 2021
              Complaint marked as Resolved 
              Shadowfax customer support has been notified about the posted complaint.
              Nov 22, 2021
              Updated by Chand996996               I didn't get joining bonus
              Verified Support
              Nov 23, 2021
              Shadowfax Customer Care's response               Dear Sir,
              Greetings from Shadowfax!
              We're truly sorry about your experience and keen to make it right. Kindly allow us some time to escalate the issue with our team and get back to you with an update.

              Regards, 
Team shadowfax
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                A
                Ananya Yadav
                Nov 22, 2021
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                Address: Aligarh
                Website: Shadowfax

                I have to complaint abt the delivery boy his behaviour is sooo sooo arrogant way of talking is sooo vulgar so rude .I cancel my order I called him too picked my refund order he is like mam you cancel your all order cancel this one too
                Shadowfax customer support has been notified about the posted complaint.
                View replies
                Dear Ananya,

                We're truly sorry about your experience and keen to make it right. Please share the AWB number with us via [protected]@shadowfax.in to expedite the resolution.

                Sincerely,
                Team Shadowfax
                Reply
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                  D
                  dixit vivek
                  Nov 21, 2021
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                  Address: Yaseenganj Campbell road Balagang Lucknow

                  Pick up is not done last 18th days please pick up urgent
                  Shadowfax customer support has been notified about the posted complaint.
                  View replies
                  Hi Vivek, we are sorry for the delay that happened. Please reach out to us via [protected]@shadowfax.in so that we can look into this for you.
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                    P
                    Pooja panja
                    from Lucknow, Uttar Pradesh
                    Nov 21, 2021
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                    I have not received my item which is shown as delivered. I ordered in prepaid and didn’t get it but it was shown as delivered please enquire about it. It’s really very disappointment about shadowfax.
                    Order I’d - [protected]
                    Tracking I’d- SF[protected]FPL
                    Shadowfax customer support has been notified about the posted complaint.
                    View replies
                    Hi Pooja, this surely isn't what we want you to experience. Please share your concern with us via [protected]@shadowfax.in so that we can get this resolved at the earliest.
                    Reply
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                      S
                      skullsors
                      Nov 20, 2021
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                      Delete my account there is no option available in showdowfax profile section
                      My shadow foz id- 1447792
                      Shadowfax customer support has been notified about the posted complaint.
                      View replies
                      Hi there, we are addressing your concern via Instagram. Kindly do have a check there.
                      Reply
                      skullsors's [Complaint's author] reply, Nov 21, 2021
                      Waiting for reply in Instagram
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                        T
                        Tarun Trader
                        from delhi, Delhi
                        Nov 20, 2021
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                        Ek order h jiska awb no. R[protected]fpl yeh product shop no. 28 block bd pitampura delhi-110034 par nhi aya or nahi kisi ne koi contact kiya or yeh product hold par ho gya ya toh aap hame product return karwaye ya uske paise de nahi toh hm aage se shadowfax koi deal nhi karenge or nahi kisi or ko karendenge
                        contact no. [protected]
                        email id- [protected]@gmail.Com
                        Shadowfax customer support has been notified about the posted complaint.
                        View replies
                        Hi Tarun, we are sorry for the inconvenience. Kindly reach out to us via [protected]@shadowfax.in so that we can look into this for you.
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                          L
                          Leena301994
                          Nov 20, 2021
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                          Hello team
                          I am a supplier on meesho and my packets are delivered by shadowfax, delivery and ecom logistic partners but I have major issue with delivered product by shadowfax as most of time my product is not there and some other product or wrong product is delivered in return. If we say something to courier boy he again lashes out badly to us and does not entertain any of our questions
                          Please help me as it really a huge loss and it's being running like this from months
                          I have vedio evidences showing all the wrong return I got from shadowfax
                          I just want there should be a cross checking system for return and pickup just like other logistic company
                          Shadowfax customer support has been notified about the posted complaint.
                          View replies
                          Dear Leena,

                          Greetings from Shadowfax!

                          We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                          Regards,
                          Team Shadowfax
                          Reply
                          Leena301994's [Complaint's author] reply, Nov 20, 2021
                          I want you call me 90992796644
                          I can explain everything and give details of all the wrong returns
                          Leena301994's [Complaint's author] reply, Nov 20, 2021
                          9099279644
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                            B
                            Bavya Shree
                            Nov 19, 2021
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                            Hello Support,

                            I ordered an item from Meesho, shadowfax is delivery partner, both in shadowfax and in meesho, item shoes delivered, how ever, I have not received any item. Please do help!

                            ORDER NUMBER:
                            SF[protected]FPL

                            Thanks and Regards
                            Bhavya Nagaraj
                            Shadowfax customer support has been notified about the posted complaint.
                            View replies
                            Dear Bavya,

                            Greetings from Shadowfax!

                            We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                            Regards,
                            Team Shadowfax
                            Reply
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                              N
                              Naveen chander Bhatt
                              Nov 19, 2021
                              Resolved
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                              Resolved

                              Address: Gali No. 5, Block D, Shastri Park Extension near By Arun Bakker Delhi-110084

                              My Name is Naveen Chander Bhatt contact no. [protected] my parcel have not delivered to my place till now. address mentioned in option and no any call came in this regarding but in meeshu app. Side show delivered on 09 th november, 2021

                              Order place through meeshu app. Tracking ID SF[protected]FPL

                              Pls delivered my order as soon as possible
                              and please reply to me to above mention number Or email id [protected]@yahoo.in
                              +1 photos
                              Nov 22, 2021
                              Complaint marked as Resolved 
                              It's been three days since I complained but my courier or money hasn't arrived yet.
                              Shadowfax customer support has been notified about the posted complaint.
                              Nov 19, 2021
                              Updated by Naveen chander Bhatt                               .

                              Verified Support
                              Nov 20, 2021
                              Shadowfax Customer Care's response                               Dear Naveen,

                              Greetings from Shadowfax!

                              We'd like to inform you that our team is looking into your concern with priority and will update you regarding the same at the earliest. 

                              Regards,
                              Team Shadowfax
                              Nov 23, 2021
                              Updated by Naveen chander Bhatt                               My Name is Naveen Chander Bhatt contact no. [protected] my parcel have not delivered to my place till now. address mentioned in option and no any call came in this regarding but in meeshu app. Side show delivered on 09 th november, 2021

                              Order place through meeshu app. Tracking ID SF[protected]FPL

                              Pls delivered my order as soon as possible
                              and please reply to me to above mention number Or email id [protected]@yahoo.in
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                                S
                                satabdi ganguly
                                Nov 19, 2021
                                Resolved
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                                Resolved

                                It is a PREPAID order. But in shadowfax system it is showing COD. Because of these my order is not delivered to my customer whereas customer has already paid to me.
                                Jan 8, 2022
                                Complaint marked as Resolved 
                                Shadowfax customer support has been notified about the posted complaint.
                                Verified Support
                                Nov 19, 2021
                                Shadowfax Customer Care's response                                 Hi Ganguly, we are sorry for the inconvenience caused. Please reach out to us via [protected]@shadowfax.in so that we can look into this for you.
                                Verified Support
                                Nov 23, 2021
                                Shadowfax Customer Care's response                                 Dear Satabdi,

                                Greetings from Shadowfax!

                                We tried reaching you on your mobile number but were unsuccessful as the call went unanswered. Please share with us your convenient time for us to connect with you.

                                Regards,
                                Team Shadowfax
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                                  Y
                                  Yuvraj Kollur
                                  Nov 19, 2021
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                                  We received a shipment on November 14, around 10:30 AM.
                                  Tried to pay the bill through GooglePay where the transaction showed a delayed processing, while the amount was debited from my bank account. As the transaction didn't reach the delivery agent, I paid it by cash, later when I checked the same transaction, it shows the transaction was successful.
                                  Please refund the debited amount.
                                  I would give more details about the transaction to the official mail ID of ShadowFax, but I can't seem to find it anywhere.
                                  Shadowfax customer support has been notified about the posted complaint.
                                  View replies
                                  Dear Yuvraj,

                                  Greetings from Shadowfax!

                                  We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                                  Regards,
                                  Team Shadowfax
                                  Reply
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                                    A
                                    Aksjsdg
                                    Nov 17, 2021
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                                    I am return on meesho company of my order the delivery partner was come to picup my order but he was not provied my picup slip that my payment was not give me
                                    I have complaint on against action
                                    But not solution give Me
                                    Please shadowfax provied my picup slip
                                    Please
                                    Urrgent
                                    Shadowfax customer support has been notified about the posted complaint.
                                    View replies
                                    Hi there,
                                    We are sorry for the inconvenience caused. Please reach out to us via [protected]@shadowfax.in so that we can look into this for you.
                                    Reply
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                                      V
                                      Vandyraj21
                                      from Faridabad, Haryana
                                      Nov 15, 2021
                                      Resolved
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                                      Resolved

                                      I have been waiting for my order to be delivered . I rcvd 1st msg on 8th Nov that the product will be delivered today(screenshot attached). Since on 3rd Nov I checked the status online and it was showing that the parcel is near me and since I don't have the cash handy with me on that day I paid for that order Online thru the link I was getting while tracking the order. Now my order is on hold because the delivery boy who called me today told me that they don't have my payment updated and was asking to pay again in cash.
                                      Since I paid thru Paytm I am attaching the screen shots here.
                                      Y the hell I have to wait for the order now even after I paid the amount and moreover they are asking me to re pay????
                                      AWB No. - SF[protected]FPL

                                      NOW MY ORDER IS CANCELLED FROM YOUR VENDORS END. mY REFUND IS ALSO NOT PROCESSED.
                                      Dec 16, 2021
                                      Complaint marked as Resolved 
                                      Shadowfax customer support has been notified about the posted complaint.
                                      Verified Support
                                      Nov 15, 2021
                                      Shadowfax Customer Care's response                                       Dear vandyraj,
                                      Greetings from Shadowfax!
                                      We're truly sorry about your experience and keen to make it right. Kindly allow us some time to escalate the issue with our team and get back to you with an update.

                                      Regards, 
Team shadowfax
                                      View replies
                                      Till today I am waiting for the order to be dlvrd Or refund... Nothing is done. Rcvd one call from them... He assured that he will call me back by the evening with a solution... But it's been two days now... Still waiting.

                                      Parcel not delivered/Payment confirmed/Parcel cancelled - Comment #3921274 - Image #0
                                      Parcel not delivered/Payment confirmed/Parcel cancelled - Comment #3921274 - Image #1
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                                        3
                                        316 Shruthi SS
                                        Nov 14, 2021
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                                        Address: 27/13 b periya chetti theru, csi mission hospital bus Stop, woraiyur Trichy 6

                                        SF[protected]FPL

                                        We need it tomorrow plz delivery soon
                                        Shadowfax customer support has been notified about the posted complaint.
                                        View replies
                                        Dear Shruthi,

                                        Greetings from Shadowfax!

                                        We are sorry for the inconvenience you have faced. We stand committed to a safe and delightful delivery experience. Please share your AWB number with us at [protected]@shadowfax.in to escalate this matter to the right departments and take corrective action.

                                        Regards,
                                        Team Shadowfax
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