Shadowfax Complaints & Reviews

Address: Jammu

Shadowfax k pickup boy ne mujse pickup kr k product company tk nhi pochya abhii tk or job b shod di j ab mera phn bhi nhi utha raha wo

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Website: Meesho

A prepaid order from Meesho (order #[protected]) was shipped through shadowfax (tracking ID: SF[protected]FPL) and it was falsely updated as delivered on 24th November whereas I was not even contacted to attempt delivery. If he updated it as cancelled order then also I could get at least a refund. I am contacting Meesho again and again as well as writing complaint message and mail to shadowfax. Now I am helpless; neither I got the product nor the money. Please help asap!🙏🏻😭

Dec 8, 2021

Complaint marked as Resolved

Got a mail from customercomplaints.in saying that the message was forwarded to shadowfax and then the nearest shadowfax center did the rest and it is solved finally. Thank you customercomplaints.in, it got solved within less than 24 hrs than I reached you!

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Dec 08, 2021

Shadowfax Customer Care's response Dear Sir/Madam,
Greetings from Shadowfax!
We're truly sorry about your experience and keen to make it right. Kindly allow us some time to escalate the issue with our team and get back to you with an update. 
Regards,  
Team shadowfax

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K

Kanthimala

from Barpeta, Assam

Dec 8, 2021

Yes.. please help... newly hoping for a quicker resolution..

Reply

Crimebranchskr's reply, Dec 9, 2021

Dear,
We got your complain. Please forward evidence by whatsapp on 9341477262. Never share any personal information to anyone.

Thanks
Crime branch

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Product is not delivered but got received message. Checked from meesho mail. Delivery boy zorawar singh from Amritsar branch did fake signature. Take a strict action

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Shadowfax Customer Care

Dec 8, 2021

Verified Support

Dear Anju,

Greetings from Shadowfax!

We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

Regards,
Team Shadowfax

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Address: Bangalore

Website: Shadowfax.com

Mujhe bola gaya tha ki jab mai shadowfax join karunga toh mera 500 deduction hoga earning me se jab mera first order complete hoga uske baad jab 50 orders complete hone pe 500 deducted hoga lekin mera 500 extra deducted kiya hai ye company ne first order onboarding deduction 2 baar hua h ye deduction or ye company fraud hai issue solve hoga bolke 2 week wait kara diya par abhi tak solve nhi kiya issue

Shadowfax customer support has been notified about the posted complaint.

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Shadowfax Customer Care

Dec 8, 2021

Verified Support

Dear Santil,

Greetings from Shadowfax!

we understand your concern. We request you to connect with our rider care center under the help section of your Shadowfax app for better assistance regarding your concern.

Regards,
Team Shadowfax

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Address: D Block Gali No. 5, Shastri Park Extension Burari - 110084

I Naveen Chander Bhatt Contact No. [protected]. It has been more than twenty days since my complaint but no action is being taken on my complaint, I have not dealt with such poor service till date.If you don't want to take any action please tell me clearly.

Tracking ID SF[protected]FPL

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Address: 66‘s' block Yashoda Nagar Kanpur Uttar Pradesh

Website: Femi clothing

I have not received what I ordered I received something else please refund I am contacting you u since 5 days but no response so please take this seriously and refund my money in cash780

Jan 7, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Dec 07, 2021

Shadowfax Customer Care's response Dear Sir/Madam,

We're truly sorry about your experience and keen to make it right. Please share the AWB number with us at [protected]@shadowfax.in to expedite the resolution.

Sincerely,
Team Shadowfax

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Address: 66‘s' block Yashoda Nagar Kanpur Uttar Pradesh

Website: Femi clothing

Refund please I have not received what ordered I received something else and I am contacting with u since 5 days but no response so I wanna to refund in cash 780

Jan 12, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Dec 07, 2021

Updated by itz_aishwarya_90 Refund please I have not received what ordered I received something else and I am contacting with u since 5 days but no response please refund amount in cash 780

Verified Support

Dec 08, 2021

Shadowfax Customer Care's response Dear Aishwarya,

Greetings from Shadowfax!

We sincerely apologize for your experience. We have already responded to your concern via Instagram. Please refer and revert over there for further assistance.

Regards,
Team Shadowfax

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Address: Russelpuram

Website: Shadwfax

I had returned 2 products pickup message of one is sent other is not i want refund so that i must have pickup slip

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Hi Sir,

I a Nagaraj from MOORTHY cell point, Tiruvannamalai, my Paytm EDC machine surrender to company and sent via shadowfax, on 1 st June 2021. But ti time the parcel bot delivered to paytm, pls check the status.,

paytm company said we didn't received your device, once again check with courier office.,

local shadowbox person told, we sent the parcel to paytm. Tiruvannamalai shadowfax persons not response my complaints.

Almost 5 months gone,

Where my Parcel ????

PLS FIND THE AWB NUMBER

AWB: R14743875PA

ORDER ACKNOWLEDGEMENT RECEIPT NUMBER MENTION BELOW

[protected] - EDC0529.

PLS CHECK AND DO THE NEEDFUL.

THANKS
NAGARAJ
[protected]

Jan 7, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Dec 06, 2021

Shadowfax Customer Care's response Dear Sir/Madam,
Greetings from Shadowfax!
We're truly sorry about your experience and keen to make it right. Kindly allow us some time to escalate the issue with our team and get back to you with an update. 
Regards,  
Team shadowfax

Verified Support

Dec 07, 2021

Shadowfax Customer Care's response Dear Nagraj,

Please refer to the below link for your reference:
https://track.shadowfax.in/track?order=return&trackingId=R14743875PA

Regards,  
Team shadowfax

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Address: Ichapur, Anandamath

Hi,
I want to inform you that I returned a product purchased from Ajio App via Shadow fax on[protected] having return ID - RT51497789, consisting of Beanie with Faux-Fur, however, I am not able to track the return...the status is only showing as "Picked", but its not yet showing returned??? Its already too long...kindly update when it will reach destination? And whether it has reached destination or not because I haven't received refund from Ajio and there customer service is also unable to track the item..
Kindly reply to the earliest.
Regards,
Debika
[protected]

Dec 5, 2021

Complaint marked as Resolved

My issue is resolved

Shadowfax customer support has been notified about the posted complaint.

Dec 05, 2021

Updated by Undersuman I want to inform you that today I received a call from Ajio that my product have reached their warehouse and refund gas been initiated today...so I am marking my issue as closed...please inform Shadowfax that in future we can track our order in their app. This can help us keep a track on our returned order...thanks

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Address: Masab tank branch mehdipatnam shantinagar

Website: In shadowfax they are using vulgar language Managers of shadowfax masab tank branch dont even know how to behave or even talk with the riders i was on of the top performer of my branch and i haven't t

In shadowfax they are using vulgar language
Managers of shadowfax masab tank branch dont even know how to behave or even talk with the riders i was on of the top performer of my branch and i haven't taken any leave without intimation but suddenly one day my health was very ill i was suffering from throat pain and wasn't able to talk and have taken leave on that one particular day and in reply manager mohammad ghouse talk rudely vulgarly and removed me from the company pls as a humble rider o[censored]r team i request you to kindly take necessary action and get back with reply from ur side
Yours sincerely
Sohail khan

Shadowfax customer support has been notified about the posted complaint.

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Shadowfax Customer Care

Dec 4, 2021

Verified Support

Dear Sohail,

Greetings from Shadowfax!

We'd like to take a closer look at your concern. Please visit your Shadowfax app and complain to the rider care center for further assistance in this regard.

Regards,
Team Shadowfax

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Shadowfax Customer Care

Dec 4, 2021

Verified Support

Dear Sohail,

Greetings from Shadowfax!

We'd like to take a closer look at your concern. Please visit your Shadowfax app and complain to the rider care center for further assistance in this regard.

Regards,
Team Shadowfax

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Address: Shanti CHS plot B 81 flat 302 .Nerul Navi Mumbai

Website: Mristo

I have wrong parcel.pl returned it and refund my money as soon as possible.pl help me.

Shadowfax customer support has been notified about the posted complaint.

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Shadowfax Customer Care

Dec 4, 2021

Verified Support

Dear Shabnam,

Greetings from Shadowfax!

Shadowfax is a last-mile logistics company and does not sell any product. Please contact the seller for the return process.

Regards,
Team Shadowfax

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Address: kolkata

My id number 531774
sir mara phala ret card tha 10hr login 7 day 1000extra.
Lanch earning . Diner earning
150 -50. 250-75
[protected]
250 -100. 350 -200
weekend order inceptive
49-50. 400
50-59 800
60+. 1000
hi pura change kaise ho gaya. mujhe wala rate card chahie....

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My two parcel..tracking no SF[protected]FPL and
SF[protected]FPL are not delivered...it is false update and showing same as delivered..please check and resolve the issue.

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I had placed order on Meesho, but due to some issue had to return my product. They assigned shadowfax as my pickup partner. On Saturday morning, a guy came from shadowfax and picked up my product, on the same day evening another guy came and asked for the pickup code and I gave it to him, but still I didn't recieve any msg from the company about the pickup. On Sunday, when I checked the Meesho application, I see that my return has been cancelled. I have given the product from my end, but it has not reached Meesho yet. Pure incident of fraudulent, would request the forum to please to look to it and give a resolution to this issue as soon as possible.

Jan 10, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Dec 02, 2021

Shadowfax Customer Care's response Dear Harshada,

We're truly sorry about your experience and keen to make it right. Please share the AWB number with us via [protected]@shadowfax.in to expedite the resolution.

Sincerely,
Team Shadowfax

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Address: Silchar, assam

Website: Shadowfax courier service

Everytime I order something online I don't understand why do they assigned it to such irresponsible courier service, I used to face such horrible difficulties every through these shadowfax services as they don't deliver the product but they give the confirmation like product already delivered, why such fraudulent and negligent actions

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Address: D Block Gali No. 5 Shastri Park Extension Delhi-110084

I am naveen chander bhatt contact no. [protected]. I am complaining this for the third time. And my problem is not solved yet.It has been ten days since my complaint and neither the parcel has been received nor refund. please take my problem seriously and solve the crop as soon as possible.

Tracking ID : SF[protected]FPL
BY : MEESHO APP

Please reply above mention contact or mail id [protected]@yahoo.in

Jan 2, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Dec 02, 2021

Shadowfax Customer Care's response Dear Naveen,
Greetings from Shadowfax!
We're truly sorry about your experience and keen to make it right. Kindly allow us some time to escalate the issue with our team and get back to you with an update. 
Regards,  Team shadowfax

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Address: #71 tribune society raipur khurd Chandigarh

There is no executive for return and its showing not contactable

Jan 2, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Dec 02, 2021

Shadowfax Customer Care's response Dear Dhir,

We're truly sorry about your experience and keen to make it right. Please share the AWB number with us via [protected]@shadowfax.in to expedite the resolution.

Sincerely,
Team Shadowfax

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The product reached the final destination on 25/11/2021 and was supposed to be delivered the same day. But till now (date:30/11/2021) no response. I tried to contact Shadowfax but an automated message pops up saying they will call me in one hour. I tried more than 10 times and still no response

my Order AWB No. MSF[protected]

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Address: Kolkata

Shadowfax has lost my parcel.It's already 9th day of shipping.Is this the way of service! Look into this Anyhow i want my parcel immediately.

Shadowfax Complaints & Reviews

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Shadowfax reviews & complaints page 45

Exchange order not delivered

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False update on prepaid order delivery

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Not delivered

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Wrong COD charges

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The problem is not solved yet and this is my fourth complaint.

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Not received the same product and wanted to refund it

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Not received what ordered and wanna to refund

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Pickup message not sent

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EDC Picked up but not delivered-STATUS

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Returned Order from AJIO with return ID - RT51497789

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Tl and manager vulgar behaviour and removing a top performer for taking one day of leave

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Return parcel and refund money

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Rate card change why

Parcel not delivered but false update in tracking

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Return picked up successfully, but not refunded my money.

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Fraudulent activities

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I haven't received my parcel or refund yet

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Return not completed

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Shipment not yet received

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About losing my parcel

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