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Shadowfax Complaints & Reviews

shadowfax.in

1.8

Updated: Sep 26, 2026

Complaints 1491

Resolved

444

Unresolved

1047

So far, so good. Shadowfax is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Shadowfax will keep up the work and continue to help more customers with their concerns even better 🤝

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Shadowfax reviews & complaints page 45

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I am complaining for the delivery of the product. The status shows that the product is delivered but I haven't received it. The delivery time is Dec 18, 6.54 PM but I didn't receive it or haven't got a call. This is a prepaid delivery. I can't request a refund of the product. Pls check and let me know.

Tracking no: SF[protected]FPL
Mobile no: [protected]

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Dec 19, 2021

Shadowfax Customer Care's response Dear Kripa,

Greetings from Shadowfax!

We regret the inconvenience caused. We have escalated your issue to our team and shall get this sorted at the earliest. Please allow us some time.

Regards,
Team Shadowfax

Dec 20, 2021

Updated by Kripa103 Pls sort it faster and either me the products or the refund...

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Address: Nabhan manzil ,umayanallor,691589, Near to dreams furniture

My ordered product is shipped near me but it not delivered to me too delay please deliver my product fastly tracking id SF[protected]FPL

Dec 22, 2021

Complaint marked as Resolved

Please deliver my parcel

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Dec 19, 2021

Shadowfax Customer Care's response Dear Shabananowfal,

Greetings from Shadowfax!

We regret the inconvenience caused. We have escalated your issue to our team and shall get this sorted at the earliest. Please allow us some time.

Regards,
Team Shadowfax

Dec 22, 2021

Updated by Shabananowfal Why too much delay to deliver my parcel,
Please deliver my parcel today

Dec 22, 2021

Updated by Shabananowfal Not resolved my complaint
Please deliver my parcel

Jan 01, 2022

Updated by Shabananowfal Where is my order
Delivery is too delay
Please deliver my parcel
Id SF[protected]FPL

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@

@nabanitasarkar

Aug 30, 2022

Where is my order
I order khadi natural product on 21 August 2022 now it's 30th August 2022
I haven't received my order
Why is your service so bad Shadowfax
000/100 you deserve it

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I am complaining for the delivery of the product. The status shows that the product is delivered but I haven't received it. The delivery time is Dec 18, 6.54 PM but I didn't receive it or haven't got a call. This is a prepaid delivery. Pls check and let me know.

Tracking no: SF[protected]FPL
Mobile no: [protected]

Jan 24, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Dec 19, 2021

Shadowfax Customer Care's response Dear Kripa,

Greetings from Shadowfax!

We regret the inconvenience caused. We have escalated your issue to our team and shall get this sorted at the earliest. Please allow us some time.

Regards,
Team Shadowfax

Verified Support

Dec 24, 2021

Shadowfax Customer Care's response Dear Kripa,

We're reaching out to confirm that your complaint has been resolved by our team. We hope it's been done to your satisfaction.

If you're satisfied with the team's effort or have feedback to share, please visit http://bit.ly/3imqzz0 and http://bit.ly/3xfn2Xi to rate our performance.

Warmly,

Team Shadowfax

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Address: Pathankot

Website: Meesho

The courier partner canceled my return in front me and he asked me to create other return. After that he assured me that I ll get my refund after his returning request.but after 4-5 days I didn't get any refund amount in my bank account not I received my product.plz take a strict action against wishmaster.

Shadowfax customer support has been notified about the posted complaint.

Dec 18, 2021

Updated by Deepika Pratap Singh I want my refund as soon as possible

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Shadowfax Customer Care

Dec 18, 2021

Verified Support

Dear Deepika,

Greetings from Shadowfax!

We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

Regards,
Team Shadowfax

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One item I have purchased from messho shipped by your company but unfotunately your company giving false statement to me as well as messho from 9th December. That is customer not contactable. please try to solve the problem.
Order no;-SF[protected]FPL
Order from;-Aparna Ray

Jan 22, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Dec 19, 2021

Shadowfax Customer Care's response Dear Tapas,

Greetings from Shadowfax!

We regret the inconvenience caused. Your shipment has been marked RTO and in the manifest to your seller. Please connect with your seller for further assistance

Regards,
Team Shadowfax

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Shadowfax is a fraud and worst courier service company I have seen.I am seller on meesho and shadowfax is our courier partner. Everyday I received wrong return product. My original product missing everytime. I am a leather wallet seller.

Jan 23, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2021

Shadowfax Customer Care's response Dear Rehman,

We're truly sorry about your experience and keen to make it right. Please share the AWB number with us at [protected]@shadowfax.in to expedite the resolution.

Sincerely,
Team Shadowfax

Verified Support

Dec 19, 2021

Shadowfax Customer Care's response Dear Rehman,

Please share with us the unpacking video of the shipment by writing to us at [protected]@shadowfax.in.

Sincerely,
Team Shadowfax

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Pick-up person already picked up parcel from me which has palazzo ordered from ajio but he didn’t update it in website.now again other boy is calling me for parcel pick up

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Very pathetic situation faced by your delivery agent purshottam musale, who collected money on gpay by giving his personal gpay number as product order was COD, it was placed successfully through meesho but this person not informed meesho about the product delivered and payment received successfully, instead of that next he updated meesho that customer was unavailable so couldn't deliver it. Also collected money and now it was auto cancelled by meesho just because of misinformation gave by this person.

Jan 21, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Dec 19, 2021

Shadowfax Customer Care's response Dear Madhura,

Greetings from Shadowfax!

We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

Regards,
Team Shadowfax

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I had order 2 items in meesho and paid online through your online payment link and I had attended the transaction ID below but now the delivery partner has cancelled the order without contacting me. So I need refund immediately.

Shadowfax customer support has been notified about the posted complaint.

Dec 16, 2021

Updated by prasitha krishna I had order 2 items in meesho and paid online through your online payment link and I had attended the transaction ID below but now the delivery partner has cancelled the order without contacting me. So I need refund immediately.

Verified Support

Dec 16, 2021

Shadowfax Customer Care's response Dear Sir/Madam,

We're truly sorry about your experience and keen to make it right. Please share the AWB number with us at [protected]@shadowfax.into expedite the resolution.

Sincerely,
Team Shadowfax

Dec 17, 2021

Updated by prasitha krishna Here I have attached the order iD below kindly please check it and do the needful

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P

prasitha krishna

Dec 17, 2021

Here I have attached the order iD below kindly please check it and do the needful

9

9702329866

Jan 15, 2022

I had order 2 items in meesho and paid online through your online payment link but now the delivery partner has cancelled the order without contacting me. So I need refund immediately.

9

9702329866

Jan 15, 2022

I had order 2 items in meesho and paid online through your online payment link and I had attended the transaction ID below but now the delivery partner has cancelled the order without contacting me. So I need refund immediately.

9

9702329866

Jan 15, 2022

I had order 2 items in meesho and paid online through your online payment link it was shadowfax and I had attended the transaction ID below but now the delivery partner has cancelled the order without contacting me. So I need refund immediately.

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My order got cancelled automatically and didn't get the refund for it. I need my refund amount

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I have returned a product on 7th dec 2021 which i have bought from meesho but still not received the refund. For this reason i called the Meesho company they said that we have not received any confirmation from delivery partner that the product is picked up and no pick up slip is available with us so they have not refunded my amount. Request you to provide me the pickup slip and confirm that the order was reverse pickled up from me. Below details are of the product and mobile number through which order was placed.
Amount: 757rs/-
Product: Golden tissue saree
Company: Meesho
Mobile number through which order was placed: [protected]

Jan 17, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2021

Shadowfax Customer Care's response Dear Sir/Madam,

We're truly sorry about your experience and keen to make it right. Please share the AWB number with us at [protected]@shadowfax.into expedite the resolution.

Sincerely,
Team Shadowfax

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Address: 3-98/1 B C Hostel lane nagaram 500083 hyderabad

R[protected]FPL pick up not do e so far

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Address: Kochi

Id: 1287398
mob: [protected]

My distance pay not added on 14 dec 2021 payout.
I have done 12 dinner oders in more than 4 hours.
(Oderpay : 540
Distance pay : 60
Incentive : 120)

I got only: 660 .. (distance pay not added )

Jan 16, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Dec 15, 2021

Updated by Sagil MSń 14/12/2021

Verified Support

Dec 16, 2021

Shadowfax Customer Care's response Dear SIR/Madam, â€¨â€¨
We would like to inform you that your concern has been escalated with our team and the same will be resolved at the earliest.
Regards, â€¨Team Shadowfax

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The product I ordered from Hopscotch.in was supposed to be delivered on 15th Dec but got a text message that it will be delivered yesterday on 14th Dec.

I did not receive any call or any message from delivery guy and got a message in evening at 7:53 PM that its delivered.

I did not receive any product and when I reached out to the Hopscotch support team they said they have a proof that I got the order. A proof of confirmation of delivery with my signatures. That is completely fake delivery receipt and I did not get the order. Sanjay Singh the delivery guy did some fake signatures. I tried to call him back on the given number but he did not pick up the call. I would request to take strict action on that Delivery Guy.

AWB number - SF[protected]HO

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Hi,

My company IQVIA distributed gifts to employs and received sms though SFXFWD saying the product is arriving today(12 Dec). I was busy when the delivery boy was called me and couldnt pick the call then he went back.

the same day i recevied sms saying the product is delivered but actually i havent received any product.

Tracking Id: SF[protected]KR

hoping you're going to sort out the issue and do the justice.

Thanks,
Sekhar

Jan 31, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2021

Shadowfax Customer Care's response Dear Sekhar,

Greetings from Shadowfax!

We regret the inconvenience caused. We have escalated your issue to our team and shall get this sorted at the earliest. Please allow us some time.

Regards,
Team Shadowfax

Verified Support

Dec 24, 2021

Shadowfax Customer Care's response Dear Sekhar,

We're reaching out to confirm that your complaint has been resolved by our team. We hope it's been done to your satisfaction.

If you're satisfied with the team's effort or have feedback to share, please visit http://bit.ly/3imqzz0 and http://bit.ly/3xfn2Xi to rate our performance.

Warmly,

Team Shadowfax

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I ordered worth 152 Rs item in meeshow on 8th december and paid through phone pay and i did not got my parcle till date but they have updated as my order was delivered on 12th december evng 06:01pm when i contact meeshow customer care they said shadow fax courier service update as they delivered but how could they update without contacting me and they did not delivered my parcle yet.

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Address: 4/988 seran street Ambedkar nagar medavakkam chennai

A prepaid product is shipped through shadowfax but not delivered yet and it was falsely updated as delivered on 13th December whereas I was not even contacted for attempting delivery. If he updated it as cancelled I could have get my refund. Please help regarding this.

Jan 15, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2021

Shadowfax Customer Care's response Dear Sir,

We're truly sorry about your experience and keen to make it right. Please share the AWB number with us via [protected]@shadowfax.in to expedite the resolution.

Sincerely,
Team Shadowfax

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Address: Bagaluru, bangalore

Yesterday someone at shadowfax has been cancelled my order delivery without asking me. And I don't have a number I can call to discuss this. Please fix this.

Jan 15, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2021

Shadowfax Customer Care's response Dear Sir/Madam,

We're truly sorry about your experience and keen to make it right. Please share the AWB number with us via [protected]@shadowfax.in to expedite the resolution.

Sincerely,
Team Shadowfax

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Address: uttam nagar

Hello sir
my name is rahul
my id number-1516484
my issue unable to mark order delivered my order prosess is pending
i am alreday order deleward
2 day wast my time i am not cantinu delewry so pleas resolw my problam
thank you

Jan 16, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2021

Shadowfax Customer Care's response Dear Sir,

We understand your concern. We request you to connect with our rider care center under the help section of your Shadowfax app for better assistance regarding your concern.

Regards,
Team Shadowfax

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I had sent a package through Shadowfax using Shiprocket from Delhi to Ahmedabad (AWB: SF[protected]KR) but due to address issues I had to put the order in RTO. Now on my Shiprocket app, it is showing RTO delivered but I have not received the package back.

Shadowfax customer support has been notified about the posted complaint.

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