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Shadowfax Complaints & Reviews

shadowfax.in
1.8
Updated: Aug 10, 2026
Complaints 1486
Resolved
444
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1042
So far, so good. Shadowfax is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Shadowfax will keep up the work and continue to help more customers with their concerns even better 🤝
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Shadowfax reviews & complaints page 45

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R
Rahman22
from Delhi, Delhi
Dec 17, 2021
Resolved
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Resolved

Shadowfax is a fraud and worst courier service company I have seen.I am seller on meesho and shadowfax is our courier partner. Everyday I received wrong return product. My original product missing everytime. I am a leather wallet seller.
Jan 23, 2022
Complaint marked as Resolved 
Shadowfax customer support has been notified about the posted complaint.
Verified Support
Dec 17, 2021
Shadowfax Customer Care's response Dear Rehman,

We're truly sorry about your experience and keen to make it right. Please share the AWB number with us at [protected]@shadowfax.in to expedite the resolution.

Sincerely,
Team Shadowfax
Verified Support
Dec 19, 2021
Shadowfax Customer Care's response Dear Rehman,

Please share with us the unpacking video of the shipment by writing to us at [protected]@shadowfax.in.

Sincerely,
Team Shadowfax
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    N
    Navyareddy17
    from Hyderabad, Telangana
    Dec 16, 2021
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    Pick-up person already picked up parcel from me which has palazzo ordered from ajio but he didn’t update it in website.now again other boy is calling me for parcel pick up
    Shadowfax customer support has been notified about the posted complaint.
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      M
      Madhura Yashesh Lele
      Dec 16, 2021
      Resolved
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      Resolved

      Very pathetic situation faced by your delivery agent purshottam musale, who collected money on gpay by giving his personal gpay number as product order was COD, it was placed successfully through meesho but this person not informed meesho about the product delivered and payment received successfully, instead of that next he updated meesho that customer was unavailable so couldn't deliver it. Also collected money and now it was auto cancelled by meesho just because of misinformation gave by this person.
      Jan 21, 2022
      Complaint marked as Resolved 
      Shadowfax customer support has been notified about the posted complaint.
      Verified Support
      Dec 19, 2021
      Shadowfax Customer Care's response       Dear Madhura,

      Greetings from Shadowfax!

      We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

      Regards,
      Team Shadowfax
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        prasitha krishna
        Dec 16, 2021
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        I had order 2 items in meesho and paid online through your online payment link and I had attended the transaction ID below but now the delivery partner has cancelled the order without contacting me. So I need refund immediately.
        Shadowfax customer support has been notified about the posted complaint.
        Dec 16, 2021
        Updated by prasitha krishna         I had order 2 items in meesho and paid online through your online payment link and I had attended the transaction ID below but now the delivery partner has cancelled the order without contacting me. So I need refund immediately.

        Verified Support
        Dec 16, 2021
        Shadowfax Customer Care's response         Dear Sir/Madam,

        We're truly sorry about your experience and keen to make it right. Please share the AWB number with us at [protected]@shadowfax.into expedite the resolution.

        Sincerely,
        Team Shadowfax
        Dec 17, 2021
        Updated by prasitha krishna         Here I have attached the order iD below kindly please check it and do the needful

        View replies
        Here I have attached the order iD below kindly please check it and do the needful
        Reply
        I had order 2 items in meesho and paid online through your online payment link but now the delivery partner has cancelled the order without contacting me. So I need refund immediately.
        Reply
        I had order 2 items in meesho and paid online through your online payment link and I had attended the transaction ID below but now the delivery partner has cancelled the order without contacting me. So I need refund immediately.
        Reply
        I had order 2 items in meesho and paid online through your online payment link it was shadowfax and I had attended the transaction ID below but now the delivery partner has cancelled the order without contacting me. So I need refund immediately.
        Reply
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          A
          Afnan Ahmed
          Dec 16, 2021
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          My order got cancelled automatically and didn't get the refund for it. I need my refund amount
          Shadowfax customer support has been notified about the posted complaint.
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            P
            Prachi120
            Dec 16, 2021
            Resolved
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            Resolved

            I have returned a product on 7th dec 2021 which i have bought from meesho but still not received the refund. For this reason i called the Meesho company they said that we have not received any confirmation from delivery partner that the product is picked up and no pick up slip is available with us so they have not refunded my amount. Request you to provide me the pickup slip and confirm that the order was reverse pickled up from me. Below details are of the product and mobile number through which order was placed.
            Amount: 757rs/-
            Product: Golden tissue saree
            Company: Meesho
            Mobile number through which order was placed: [protected]
            Jan 17, 2022
            Complaint marked as Resolved 
            Shadowfax customer support has been notified about the posted complaint.
            Verified Support
            Dec 16, 2021
            Shadowfax Customer Care's response             Dear Sir/Madam,

            We're truly sorry about your experience and keen to make it right. Please share the AWB number with us at [protected]@shadowfax.into expedite the resolution.

            Sincerely,
            Team Shadowfax
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              Z
              Zulfia Sulthana
              Dec 16, 2021
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              Address: 3-98/1 B C Hostel lane nagaram 500083 hyderabad

              R[protected]FPL pick up not do e so far
              Shadowfax customer support has been notified about the posted complaint.
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                S
                Sagil MSń
                Dec 15, 2021
                Resolved
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                Resolved

                Address: Kochi

                Id: 1287398
                mob: [protected]

                My distance pay not added on 14 dec 2021 payout.
                I have done 12 dinner oders in more than 4 hours.
                (Oderpay : 540
                Distance pay : 60
                Incentive : 120)

                I got only: 660 .. (distance pay not added )
                Jan 16, 2022
                Complaint marked as Resolved 
                Shadowfax customer support has been notified about the posted complaint.
                Dec 15, 2021
                Updated by Sagil MSń                 14/12/2021

                Verified Support
                Dec 16, 2021
                Shadowfax Customer Care's response                 Dear SIR/Madam, 


                We would like to inform you that your concern has been escalated with our team and the same will be resolved at the earliest. 
                Regards, 
Team Shadowfax
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                  B
                  bilalk20
                  from Delhi, Delhi
                  Dec 15, 2021
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                  The product I ordered from Hopscotch.in was supposed to be delivered on 15th Dec but got a text message that it will be delivered yesterday on 14th Dec.

                  I did not receive any call or any message from delivery guy and got a message in evening at 7:53 PM that its delivered.

                  I did not receive any product and when I reached out to the Hopscotch support team they said they have a proof that I got the order. A proof of confirmation of delivery with my signatures. That is completely fake delivery receipt and I did not get the order. Sanjay Singh the delivery guy did some fake signatures. I tried to call him back on the given number but he did not pick up the call. I would request to take strict action on that Delivery Guy.

                  AWB number - SF[protected]HO
                  Shadowfax customer support has been notified about the posted complaint.
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                    S
                    Sekhar Kotakonda
                    Dec 15, 2021
                    Resolved
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                    Resolved

                    Hi,

                    My company IQVIA distributed gifts to employs and received sms though SFXFWD saying the product is arriving today(12 Dec). I was busy when the delivery boy was called me and couldnt pick the call then he went back.

                    the same day i recevied sms saying the product is delivered but actually i havent received any product.

                    Tracking Id: SF[protected]KR

                    hoping you're going to sort out the issue and do the justice.

                    Thanks,
                    Sekhar
                    Jan 31, 2022
                    Complaint marked as Resolved 
                    Shadowfax customer support has been notified about the posted complaint.
                    Verified Support
                    Dec 15, 2021
                    Shadowfax Customer Care's response                     Dear Sekhar,

                    Greetings from Shadowfax!

                    We regret the inconvenience caused. We have escalated your issue to our team and shall get this sorted at the earliest. Please allow us some time.

                    Regards,
                    Team Shadowfax
                    Verified Support
                    Dec 24, 2021
                    Shadowfax Customer Care's response                     Dear Sekhar,

                    We're reaching out to confirm that your complaint has been resolved by our team. We hope it's been done to your satisfaction.

                    If you're satisfied with the team's effort or have feedback to share, please visit http://bit.ly/3imqzz0 and http://bit.ly/3xfn2Xi to rate our performance.

                    Warmly,

                    Team Shadowfax
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                      S
                      Saritha Goud Pandala
                      Dec 15, 2021
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                      I ordered worth 152 Rs item in meeshow on 8th december and paid through phone pay and i did not got my parcle till date but they have updated as my order was delivered on 12th december evng 06:01pm when i contact meeshow customer care they said shadow fax courier service update as they delivered but how could they update without contacting me and they did not delivered my parcle yet.
                      Shadowfax customer support has been notified about the posted complaint.
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                        A
                        Aynul Hutha
                        Dec 15, 2021
                        Resolved
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                        Resolved

                        Address: 4/988 seran street Ambedkar nagar medavakkam chennai

                        A prepaid product is shipped through shadowfax but not delivered yet and it was falsely updated as delivered on 13th December whereas I was not even contacted for attempting delivery. If he updated it as cancelled I could have get my refund. Please help regarding this.
                        Jan 15, 2022
                        Complaint marked as Resolved 
                        Shadowfax customer support has been notified about the posted complaint.
                        Verified Support
                        Dec 15, 2021
                        Shadowfax Customer Care's response                         Dear Sir,

                        We're truly sorry about your experience and keen to make it right. Please share the AWB number with us via [protected]@shadowfax.in to expedite the resolution.

                        Sincerely,
                        Team Shadowfax
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                          A
                          Afnan Ahmed
                          Dec 15, 2021
                          Resolved
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                          Resolved

                          Address: Bagaluru, bangalore

                          Yesterday someone at shadowfax has been cancelled my order delivery without asking me. And I don't have a number I can call to discuss this. Please fix this.
                          Jan 15, 2022
                          Complaint marked as Resolved 
                          Shadowfax customer support has been notified about the posted complaint.
                          Verified Support
                          Dec 15, 2021
                          Shadowfax Customer Care's response                           Dear Sir/Madam,

                          We're truly sorry about your experience and keen to make it right. Please share the AWB number with us via [protected]@shadowfax.in to expedite the resolution.

                          Sincerely,
                          Team Shadowfax
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                            R
                            RS Juste
                            Dec 14, 2021
                            Resolved
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                            Resolved

                            Address: uttam nagar

                            Hello sir
                            my name is rahul
                            my id number-1516484
                            my issue unable to mark order delivered my order prosess is pending
                            i am alreday order deleward
                            2 day wast my time i am not cantinu delewry so pleas resolw my problam
                            thank you
                            Jan 16, 2022
                            Complaint marked as Resolved 
                            Shadowfax customer support has been notified about the posted complaint.
                            Verified Support
                            Dec 15, 2021
                            Shadowfax Customer Care's response                             Dear Sir,

                            We understand your concern. We request you to connect with our rider care center under the help section of your Shadowfax app for better assistance regarding your concern.

                            Regards,
                            Team Shadowfax
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                              S
                              Saloni Chona
                              Dec 13, 2021
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                              I had sent a package through Shadowfax using Shiprocket from Delhi to Ahmedabad (AWB: SF[protected]KR) but due to address issues I had to put the order in RTO. Now on my Shiprocket app, it is showing RTO delivered but I have not received the package back.
                              Shadowfax customer support has been notified about the posted complaint.
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                                A
                                abidanaaz
                                from Chennai, Tamil Nadu
                                Dec 12, 2021
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                                My number is [protected], delivery executive has not returned my balance amount
                                Shadowfax customer support has been notified about the posted complaint.
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                                  B
                                  Baishnavi
                                  from Jharsuguda, Odisha
                                  Dec 12, 2021
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                                  Address: Amnapali Laida Jharsuguda

                                  The delivery boy told me that he will deliver the product tomorrow so he take the OTP from me and cancelled the order
                                  Shadowfax customer support has been notified about the posted complaint.
                                  View replies
                                  Dear Baishnavi,

                                  Greetings from Shadowfax!

                                  We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                                  Regards,
                                  Team Shadowfax
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                                    P
                                    Pramod53
                                    Dec 12, 2021
                                    Resolved
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                                    Resolved

                                    I ordered some items from Marico website with ref order no SF[protected]MAO, have still not gotten my order due to pathetic delivery services. Delivery partner is not even attempting to deliver the items and seems like is passing incorrect info to you. We are always available at home and no delivery has been attempted. He is a total cheat.

                                    Regards
                                    Pramod Kumar Srivastava
                                    Jan 13, 2022
                                    Complaint marked as Resolved 
                                    Shadowfax customer support has been notified about the posted complaint.
                                    Verified Support
                                    Dec 12, 2021
                                    Shadowfax Customer Care's response                                     Dear Pramod,

                                    Greetings from Shadowfax!

                                    We regret the inconvenience caused. We have escalated your issue to our team and shall get this sorted at the earliest. Please allow us some time.

                                    Regards,
                                    Team Shadowfax
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                                      P
                                      PRRao
                                      from Hyderabad, Telangana
                                      Dec 12, 2021
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                                      As per tracking, the product reached Hyderabad hub on 9th morning. It is not yet delivered. after placing order under cod, I also made online payment of 899/-. the tracking details are still showing cod. You boast of quick delivery. Take follow up action and inform me and update the payment.
                                      Shadowfax customer support has been notified about the posted complaint.
                                      View replies
                                      Hello,

                                      Greetings from Shadowfax!

                                      We regret the inconvenience caused. We have escalated your issue to our team and shall get this sorted at the earliest. Please allow us some time.

                                      Regards,
                                      Team Shadowfax
                                      Reply
                                      Dear Sir/Madam,

                                      We're reaching out to confirm that your complaint has been resolved by our team. We hope it's been done to your satisfaction.

                                      If you're satisfied with the team's effort or have feedback to share, please visit http://bit.ly/3imqzz0 and http://bit.ly/3xfn2Xi to rate our performance.

                                      Warmly,

                                      Team Shadowfax
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                                        M
                                        Manha Shaik
                                        Dec 11, 2021
                                        Resolved
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                                        Resolved

                                        Prepaid Order placed on 01.12.2021 and shipped on the same day expected to be delivered on 10.12.2021 and was reached Hyderabad on 06.12.2021, but fact is it is updated as delivered on 09.12.2021 without even contacting us for delivered and no has has came to delivered the product. It is been same on shadowfax and also on meesho who are playing with public money.
                                        Shadowfax is even not bother about their reputation who is taking courier assignments and not delivering at desired expectations and is not even feeling shame to keep open complaints
                                        Jan 13, 2022
                                        Complaint marked as Resolved 
                                        Shadowfax customer support has been notified about the posted complaint.
                                        Verified Support
                                        Dec 12, 2021
                                        Shadowfax Customer Care's response                                         Dear Manha,

                                        Greetings from Shadowfax!

                                        We regret the inconvenience caused. We have escalated your issue to our team and shall get this sorted at the earliest. Please allow us some time.

                                        Regards,
                                        Team Shadowfax
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