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shadowfax.in
1.8
Updated: Nov 28, 2025
Complaints 1467
Resolved
438
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1029
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Shadowfax reviews & complaints page 45

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U
Undersuman
from Barrackpore, West Bengal
Dec 5, 2021
Resolved
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Address: Ichapur, Anandamath

Hi,
I want to inform you that I returned a product purchased from Ajio App via Shadow fax on[protected] having return ID - RT51497789, consisting of Beanie with Faux-Fur, however, I am not able to track the return...the status is only showing as "Picked", but its not yet showing returned??? Its already too long...kindly update when it will reach destination? And whether it has reached destination or not because I haven't received refund from Ajio and there customer service is also unable to track the item..
Kindly reply to the earliest.
Regards,
Debika
[protected]
+1 photos
Dec 5, 2021
Complaint marked as Resolved 
My issue is resolved
Shadowfax customer support has been notified about the posted complaint.
Dec 05, 2021
Updated by Undersuman I want to inform you that today I received a call from Ajio that my product have reached their warehouse and refund gas been initiated today...so I am marking my issue as closed...please inform Shadowfax that in future we can track our order in their app. This can help us keep a track on our returned order...thanks
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    S
    Sohail Khan kk
    Dec 4, 2021
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    Address: Masab tank branch mehdipatnam shantinagar
    Website: In shadowfax they are using vulgar language Managers of shadowfax masab tank branch dont even know how to behave or even talk with the riders i was on of the top performer of my branch and i haven't t

    In shadowfax they are using vulgar language
    Managers of shadowfax masab tank branch dont even know how to behave or even talk with the riders i was on of the top performer of my branch and i haven't taken any leave without intimation but suddenly one day my health was very ill i was suffering from throat pain and wasn't able to talk and have taken leave on that one particular day and in reply manager mohammad ghouse talk rudely vulgarly and removed me from the company pls as a humble rider o[censored]r team i request you to kindly take necessary action and get back with reply from ur side
    Yours sincerely
    Sohail khan
    Shadowfax customer support has been notified about the posted complaint.
    View replies
    Dear Sohail,

    Greetings from Shadowfax!

    We'd like to take a closer look at your concern. Please visit your Shadowfax app and complain to the rider care center for further assistance in this regard.

    Regards,
    Team Shadowfax
    Reply
    Dear Sohail,

    Greetings from Shadowfax!

    We'd like to take a closer look at your concern. Please visit your Shadowfax app and complain to the rider care center for further assistance in this regard.

    Regards,
    Team Shadowfax
    Reply
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      S
      Shabnam Monin
      Dec 3, 2021
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      Address: Shanti CHS plot B 81 flat 302 .Nerul Navi Mumbai
      Website: Mristo

      I have wrong parcel.pl returned it and refund my money as soon as possible.pl help me.
      Shadowfax customer support has been notified about the posted complaint.
      View replies
      Dear Shabnam,

      Greetings from Shadowfax!

      Shadowfax is a last-mile logistics company and does not sell any product. Please contact the seller for the return process.

      Regards,
      Team Shadowfax
      Reply
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        M
        Mintu Bordhan
        from Kolkata, West Bengal
        Dec 3, 2021
        Resolved
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        Resolved

        Rate card change why

        Address: kolkata

        My id number 531774
        sir mara phala ret card tha 10hr login 7 day 1000extra.
        Lanch earning . Diner earning
        150 -50. 250-75
        [protected]
        250 -100. 350 -200
        weekend order inceptive
        49-50. 400
        50-59 800
        60+. 1000
        hi pura change kaise ho gaya. mujhe wala rate card chahie....
        +1 photos
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        N
        neki dalmia
        from Kolkata, West Bengal
        Dec 2, 2021
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        My two parcel..tracking no SF[protected]FPL and
        SF[protected]FPL are not delivered...it is false update and showing same as delivered..please check and resolve the issue.
        Shadowfax customer support has been notified about the posted complaint.
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          H
          Harshada Naidu
          from Mumbai, Maharashtra
          Dec 2, 2021
          Resolved
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          Resolved

          I had placed order on Meesho, but due to some issue had to return my product. They assigned shadowfax as my pickup partner. On Saturday morning, a guy came from shadowfax and picked up my product, on the same day evening another guy came and asked for the pickup code and I gave it to him, but still I didn't recieve any msg from the company about the pickup. On Sunday, when I checked the Meesho application, I see that my return has been cancelled. I have given the product from my end, but it has not reached Meesho yet. Pure incident of fraudulent, would request the forum to please to look to it and give a resolution to this issue as soon as possible.
          Jan 10, 2022
          Complaint marked as Resolved 
          Shadowfax customer support has been notified about the posted complaint.
          Verified Support
          Dec 02, 2021
          Shadowfax Customer Care's response           Dear Harshada,

          We're truly sorry about your experience and keen to make it right. Please share the AWB number with us via [protected]@shadowfax.in to expedite the resolution.

          Sincerely,
          Team Shadowfax
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            M
            Mamoni Begum
            from Mumbai, Maharashtra
            Dec 2, 2021
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            Address: Silchar, assam
            Website: Shadowfax courier service

            Everytime I order something online I don't understand why do they assigned it to such irresponsible courier service, I used to face such horrible difficulties every through these shadowfax services as they don't deliver the product but they give the confirmation like product already delivered, why such fraudulent and negligent actions
            Shadowfax customer support has been notified about the posted complaint.
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              N
              Naveen chander Bhatt
              Dec 1, 2021
              Resolved
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              Resolved

              Address: D Block Gali No. 5 Shastri Park Extension Delhi-110084

              I am naveen chander bhatt contact no. [protected]. I am complaining this for the third time. And my problem is not solved yet.It has been ten days since my complaint and neither the parcel has been received nor refund. please take my problem seriously and solve the crop as soon as possible.

              Tracking ID : SF[protected]FPL
              BY : MEESHO APP

              Please reply above mention contact or mail id [protected]@yahoo.in
              Jan 2, 2022
              Complaint marked as Resolved 
              Shadowfax customer support has been notified about the posted complaint.
              Verified Support
              Dec 02, 2021
              Shadowfax Customer Care's response               Dear Naveen,
              Greetings from Shadowfax!
              We're truly sorry about your experience and keen to make it right. Kindly allow us some time to escalate the issue with our team and get back to you with an update.

              Regards, 
Team shadowfax
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                D
                Dhir A
                from Chandigarh, Punjab
                Dec 1, 2021
                Resolved
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                Resolved

                Address: #71 tribune society raipur khurd Chandigarh

                There is no executive for return and its showing not contactable
                Jan 2, 2022
                Complaint marked as Resolved 
                Shadowfax customer support has been notified about the posted complaint.
                Verified Support
                Dec 02, 2021
                Shadowfax Customer Care's response                 Dear Dhir,

                We're truly sorry about your experience and keen to make it right. Please share the AWB number with us via [protected]@shadowfax.in to expedite the resolution.

                Sincerely,
                Team Shadowfax
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                  V
                  Vijesh Perunthrintavide
                  from Vellore, Tamil Nadu
                  Nov 30, 2021
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                  The product reached the final destination on 25/11/2021 and was supposed to be delivered the same day. But till now (date:30/11/2021) no response. I tried to contact Shadowfax but an automated message pops up saying they will call me in one hour. I tried more than 10 times and still no response

                  my Order AWB No. MSF[protected]
                  Shadowfax customer support has been notified about the posted complaint.
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                    S
                    Shres
                    Nov 29, 2021
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                    Address: Kolkata

                    Shadowfax has lost my parcel.It's already 9th day of shipping.Is this the way of service! Look into this Anyhow i want my parcel immediately.
                    Shadowfax customer support has been notified about the posted complaint.
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                      N
                      Nagalakshmi. P
                      from Chennai, Tamil Nadu
                      Nov 29, 2021
                      Resolved
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                      Resolved

                      Address: Nagalakshmi, np 107,4th floor, tnhb qtrs, nammazhwarpet, otteri herbal park back gate, chennai 12

                      I ordered 2 pack of saree covers worth Rs. 522 i paid gpay. But d product never receive tillnow. But the status shown delivered on 29.10.21 friday at 10.30 pm. What d hell. I need d courier boy contact number. Why he didnt call .
                      Jan 12, 2022
                      Complaint marked as Resolved 
                      Shadowfax customer support has been notified about the posted complaint.
                      Nov 29, 2021
                      Updated by Nagalakshmi. P                       I need d courier boy contact number
                      Verified Support
                      Nov 29, 2021
                      Shadowfax Customer Care's response                       Hi Nagalakshmi, our sincere apologies for the delay that happened. Please share your AWB number via [protected]@shadowfax.in so that we can look into this for you.
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                        A
                        Arya Priya
                        from Chennai, Tamil Nadu
                        Nov 29, 2021
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                        Address: Yrn ladies hostel, Bharath college opposite, Devarajnagar Near jayam supermarket Selaiyur Chennai -600073

                        My order has been delayed for two days and by today I was about to receive the order but the delivery guy cancelled my order without my concern/permission. Please look into this matter as soon as possible.
                        Order number: SF[protected]FPL
                        Shadowfax customer support has been notified about the posted complaint.
                        View replies
                        Dear Arya,

                        Greetings from Shadowfax!

                        We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                        Regards,
                        Team Shadowfax
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                          A
                          Anantgiri
                          Nov 28, 2021
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                          Address: Bangalore

                          Product is nt received
                          Shadowfax customer support has been notified about the posted complaint.
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                            S
                            Shres
                            Nov 28, 2021
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                            My order is shipped at shadiwfax warehouse on 25th nov but still i didn't receive it.Please look into why is it taking such huge time. It's an engagement and I'm getting concerned that yet i didn't recieve my cloth. Please make sure about delivering my order today as it has already been delayed.
                            We expect fast service from such well known platform. Hope i'ld recieve it today.
                            Shadowfax customer support has been notified about the posted complaint.
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                              D
                              Dlr7044
                              from Shyamnagar, West Bengal
                              Nov 28, 2021
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                              Address: P.o.-East bidya dharpur (Narekel Bagan),Via-Shyamnagar ,P.s.-Jagaddal ,Dist 24 parganas north ,, State-West bengal ,Pin-743127

                              Delivery boy's behaviour was not appropriate.He was drliberately
                              Trying to delay my order
                              Shadowfax customer support has been notified about the posted complaint.
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                                A
                                Aksjsdg
                                Nov 27, 2021
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                                Product payment are not received but product are successfully returned
                                Payment issue
                                Provied my payment and complaint on delivery boy
                                Higher strict action on delivery boy
                                Delivery boy was picuped my order and not provied my picup slip and higher action on delivery boy
                                Please provied my payment
                                Shadowfax customer support has been notified about the posted complaint.
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                                  M
                                  mrkalpam
                                  from Gorakhpur, Uttar Pradesh
                                  Nov 27, 2021
                                  Resolved
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                                  Resolved

                                  Order no.= R[protected]DCN; Order date= 23 Nov. 2021;
                                  On 24 Nov. delivery executive was out for pickup, at 7:38 pm I received a message that pickup is rescheduled as the customer was not contactable, but the delivery man never called me. On 25 Nov and 26 Nov again, this happened that delivery is rescheduled as the customer was not contactable but the delivery man never called me.
                                  When I called the delivery man, they are saying due to time constraints they were not able to come, and for rescheduling, they select the option that the customer was not contactable(call rec. atached). But as my pickup was rescheduled 3 times it is now on hold.
                                  So please help me
                                  +1 photos
                                  +2 videos
                                  Nov 28, 2021
                                  Complaint marked as Resolved 
                                  I received a call from company's executive, and then he arranged a pickup and the pickup was done.
                                  Shadowfax customer support has been notified about the posted complaint.
                                  Verified Support
                                  Nov 27, 2021
                                  Shadowfax Customer Care's response                                   Dear Sir/Madam,
                                  Greetings from Shadowfax!
                                  We're truly sorry about your experience and keen to make it right. Kindly allow us some time to escalate the issue with our team and get back to you with an update.

                                  Regards, 
Team shadowfax
                                  Verified Support
                                  Dec 01, 2021
                                  Shadowfax Customer Care's response                                   Dear Sir/Madam,

                                  We're reaching out to confirm that your complaint has been resolved by our team.
                                  We hope it's been done to your satisfaction.

                                  If you're satisfied with the team's effort or have feedback to share, please visit http://bit.ly/3imqzz0 and http://bit.ly/3xfn2Xi
                                  to rate our performance.

                                  Warmly,
                                  Team Shadowfax
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                                    S
                                    Sureshna Pakhrin
                                    Nov 27, 2021
                                    Resolved
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                                    Resolved

                                    Address: 11 GRRC, Kiranti line race course road

                                    Product not received .shadowfax is very slow at resolving issues . I have sent them dozen of emails and their customer service number doesnot work. They said that their rider lost my parcel from meesho but till date have not received any refund . Worst service and the delivery boy must be a fraud .
                                    Dec 30, 2021
                                    Complaint marked as Resolved 
                                    Shadowfax customer support has been notified about the posted complaint.
                                    Nov 27, 2021
                                    Updated by Sureshna Pakhrin                                     My issues is not resolved yet . Shadowfax just marks the product as delivered and now they have marked my complaint as resolved.
                                    Verified Support
                                    Nov 29, 2021
                                    Shadowfax Customer Care's response                                     Dear Sir/Madam,

                                    We're truly sorry about your experience and keen to make it right. Please share the AWB number via [protected]@shadowfax.in with us to expedite the resolution.

                                    Sincerely,
                                    Team Shadowfax
                                    View replies
                                    Have sent AWD number 10 times still no refund received somebody calls n says we will look into the matter . Its been a month now you people have choosen ur company's name aptly it suits you all shadow.. Fax. You people literally are a shadow cause you people are fooling people around .
                                    Reply
                                    Shadowfax is looting public. Recruiting frauds have not received money yet
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                                      N
                                      Naveen chander Bhatt
                                      Nov 25, 2021
                                      Resolved
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                                      Resolved

                                      Address: D Black Gali No. 5, Shastri Park Extension Burari near Arun Bakker Delhi-110084

                                      My name is Naveen Chander Bhatt Contact No. [protected] I had to Place an order through Meeshu App. in app showing product delivered on 09th november, 2021. i have not received product yet. i had complained before but no solution till now.

                                      item detail
                                      track paint combo pack (2 pcs)
                                      Tracking id SF[protected]FPL

                                      please solve my problem as soon as possible. contact me above mention number and email [protected]@yahoo.in
                                      Jan 12, 2022
                                      Complaint marked as Resolved 
                                      Shadowfax customer support has been notified about the posted complaint.
                                      Verified Support
                                      Nov 26, 2021
                                      Shadowfax Customer Care's response                                       Hi Naveen, we are sorry for the inconvenience caused. Please be assured that your concern has been escalated with our team and we will get this resolved at the earliest.
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