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shadowfax.in
1.8
Updated: Jun 3, 2026
Complaints 1482
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444
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1038
So far, so good. Shadowfax is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Shadowfax will keep up the work and continue to help more customers with their concerns even better 🤝
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S
Shubham4s4
Dec 10, 2021
Resolved
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I had ordered from decathlon earlier and due to size issue I want to return it and my pickup is initiated through shadowfax courier 8th of December 2021 is pickup date but I was not present on pickup address at that day so I had rescheduled pickup to 9th of December but on 9th of December no one contacted me or came to my adress for pickup...I tried to contact them but couldn't plzz help me out I want to return my order as soon as possible
Jan 13, 2022
Complaint marked as Resolved 
Shadowfax customer support has been notified about the posted complaint.
Verified Support
Dec 10, 2021
Shadowfax Customer Care's response Dear Sir/Madam,

We're truly sorry about your experience and keen to make it right. Please share the AWB number with us to expedite the resolution.

Sincerely,
Team Shadowfax
Verified Support
Dec 10, 2021
Shadowfax Customer Care's response Dear Sir/Madam,

We're truly sorry about your experience and keen to make it right. Please share the AWB number with us via [protected]@shadowfax.in to expedite the resolution.

Sincerely,
Team Shadowfax
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    S
    Swaram Swaram
    Dec 10, 2021
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    Referral bonus

    Address: C-block room no-05 new police quarters amberpet

    I referred my friend he is completed his 50orders not received my refferal bonus amount,...
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    Akshara Sivan
    Dec 10, 2021
    Resolved
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    Resolved

    Address: thrissur

    Shadow fax delivery partner id not picking up the call we tried so much time and he used to switch of the phone again i contact him next day mroning after hearing my sound he cut down the call .. why shadowfax delivery partners is so irresponsible . after resquesting 4 times to snapdeal they allow to pickup the product now shadowfax is being irresponsible . delivery parnter Dixon [protected]
    Jan 10, 2022
    Complaint marked as Resolved 
    Shadowfax customer support has been notified about the posted complaint.
    Verified Support
    Dec 10, 2021
    Shadowfax Customer Care's response     Dear Sir/Madam,

    We're truly sorry about your experience and keen to make it right. Please share the AWB number with us via [protected]@shadowfax.in to expedite the resolution.

    Sincerely,
    Team Shadowfax
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      M
      Megharaj Navghane
      Dec 9, 2021
      Resolved
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      Resolved

      This very sad that even after continuous follow up ur customers care service not even try to contact to customer whether ur issue is resolved or not still delivery boy not deliver the product. He purposely not deliver product today. [protected] I get the call from this number he said I am not getting ur address and talk arrogantly I immediately raise this issue to hopscotch and shadowbox customer care center, Immediately I get call from hopscotch but till this time I will not get a single call from ur customer care service center. Very very pathetic and unprofessional job is done by your company. I will never used this company service for sure and I m forwarding this complaint mail to hopscotch not to use shadowbox courier service.
      Jan 13, 2022
      Complaint marked as Resolved 
      Shadowfax customer support has been notified about the posted complaint.
      Verified Support
      Dec 12, 2021
      Shadowfax Customer Care's response       Dear Megharaj,

      Greetings from Shadowfax!

      As per the update received from our team, your shipment has been delivered successfully. Do let us know if we can help you in any other way.

      If you're satisfied with the team's effort or have feedback to share, please visit http://bit.ly/3imqzz0 and http://bit.ly/3xfn2Xi to rate our performance.

      Regards,
      Team Shadowfax
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        A
        Adabala Ashok
        from Tirupati, Andhra Pradesh
        Dec 9, 2021
        Resolved
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        Resolved

        Registration problem

        Address: Krishna Reddy colony renigunta Road autonagar Tirupati

        I uploaded the PAN card in Shadow Fox but it was rejected saying there was no signature. I applied for a new PAN card and took the PAN card with the signature. I signature PAN card re uploaded registration rejected...
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        PARMAR NISHA
        Dec 9, 2021
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        I ordered jacket and I received a scarf 😡, ...I don't know why? ..I want my parcel which I ordered ..thank u
        Shadowfax customer support has been notified about the posted complaint.
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          P
          Parul Bharti
          Dec 8, 2021
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          Address: Jammu

          Shadowfax k pickup boy ne mujse pickup kr k product company tk nhi pochya abhii tk or job b shod di j ab mera phn bhi nhi utha raha wo
          Shadowfax customer support has been notified about the posted complaint.
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            K
            Kanthimala
            from Barpeta, Assam
            Dec 8, 2021
            Resolved
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            Resolved

            Website: Meesho

            A prepaid order from Meesho (order #[protected]) was shipped through shadowfax (tracking ID: SF[protected]FPL) and it was falsely updated as delivered on 24th November whereas I was not even contacted to attempt delivery. If he updated it as cancelled order then also I could get at least a refund. I am contacting Meesho again and again as well as writing complaint message and mail to shadowfax. Now I am helpless; neither I got the product nor the money. Please help asap!🙏🏻😭
            Dec 8, 2021
            Complaint marked as Resolved 
            Got a mail from customercomplaints.in saying that the message was forwarded to shadowfax and then the nearest shadowfax center did the rest and it is solved finally. Thank you customercomplaints.in, it got solved within less than 24 hrs than I reached you!
            Shadowfax customer support has been notified about the posted complaint.
            Verified Support
            Dec 08, 2021
            Shadowfax Customer Care's response             Dear Sir/Madam,
            Greetings from Shadowfax!
            We're truly sorry about your experience and keen to make it right. Kindly allow us some time to escalate the issue with our team and get back to you with an update.

            Regards, 

            Team shadowfax
            View replies
            Yes.. please help... newly hoping for a quicker resolution..
            Reply
            Crimebranchskr's reply, Dec 9, 2021
            Dear,
            We got your complain. Please forward evidence by whatsapp on 9341477262. Never share any personal information to anyone.

            Thanks
            Crime branch
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              A
              Anju Sodhi
              Dec 7, 2021
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              Product is not delivered but got received message. Checked from meesho mail. Delivery boy zorawar singh from Amritsar branch did fake signature. Take a strict action
              Shadowfax customer support has been notified about the posted complaint.
              View replies
              Dear Anju,

              Greetings from Shadowfax!

              We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

              Regards,
              Team Shadowfax
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                S
                Santil
                from Virar, Maharashtra
                Dec 7, 2021
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                Address: Bangalore
                Website: Shadowfax.com

                Mujhe bola gaya tha ki jab mai shadowfax join karunga toh mera 500 deduction hoga earning me se jab mera first order complete hoga uske baad jab 50 orders complete hone pe 500 deducted hoga lekin mera 500 extra deducted kiya hai ye company ne first order onboarding deduction 2 baar hua h ye deduction or ye company fraud hai issue solve hoga bolke 2 week wait kara diya par abhi tak solve nhi kiya issue
                Shadowfax customer support has been notified about the posted complaint.
                View replies
                Dear Santil,

                Greetings from Shadowfax!

                we understand your concern. We request you to connect with our rider care center under the help section of your Shadowfax app for better assistance regarding your concern.

                Regards,
                Team Shadowfax
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                  N
                  Naveen chander Bhatt
                  Dec 7, 2021
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                  Address: D Block Gali No. 5, Shastri Park Extension Burari - 110084

                  I Naveen Chander Bhatt Contact No. [protected]. It has been more than twenty days since my complaint but no action is being taken on my complaint, I have not dealt with such poor service till date.If you don't want to take any action please tell me clearly.

                  Tracking ID SF[protected]FPL
                  Shadowfax customer support has been notified about the posted complaint.
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                    A
                    ayushi_qn
                    from Kanpur, Uttar Pradesh
                    Dec 7, 2021
                    Resolved
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                    Resolved

                    Address: 66‘s' block Yashoda Nagar Kanpur Uttar Pradesh
                    Website: Femi clothing

                    I have not received what I ordered I received something else please refund I am contacting you u since 5 days but no response so please take this seriously and refund my money in cash780
                    Jan 7, 2022
                    Complaint marked as Resolved 
                    Shadowfax customer support has been notified about the posted complaint.
                    Verified Support
                    Dec 07, 2021
                    Shadowfax Customer Care's response                     Dear Sir/Madam,

                    We're truly sorry about your experience and keen to make it right. Please share the AWB number with us at [protected]@shadowfax.in to expedite the resolution.

                    Sincerely,
                    Team Shadowfax
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                      I
                      itz_aishwarya_90
                      Dec 7, 2021
                      Resolved
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                      Resolved

                      Address: 66‘s' block Yashoda Nagar Kanpur Uttar Pradesh
                      Website: Femi clothing

                      Refund please I have not received what ordered I received something else and I am contacting with u since 5 days but no response so I wanna to refund in cash 780
                      Jan 12, 2022
                      Complaint marked as Resolved 
                      Shadowfax customer support has been notified about the posted complaint.
                      Dec 07, 2021
                      Updated by itz_aishwarya_90                       Refund please I have not received what ordered I received something else and I am contacting with u since 5 days but no response please refund amount in cash 780
                      Verified Support
                      Dec 08, 2021
                      Shadowfax Customer Care's response                       Dear Aishwarya,

                      Greetings from Shadowfax!

                      We sincerely apologize for your experience. We have already responded to your concern via Instagram. Please refer and revert over there for further assistance.

                      Regards,
                      Team Shadowfax
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                        I
                        imamruthas
                        Dec 7, 2021
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                        Address: Russelpuram
                        Website: Shadwfax

                        I had returned 2 products pickup message of one is sent other is not i want refund so that i must have pickup slip
                        Shadowfax customer support has been notified about the posted complaint.
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                          A
                          ANBUNAYAGAM L
                          Dec 6, 2021
                          Resolved
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                          Resolved

                          Hi Sir,

                          I a Nagaraj from MOORTHY cell point, Tiruvannamalai, my Paytm EDC machine surrender to company and sent via shadowfax, on 1 st June 2021. But ti time the parcel bot delivered to paytm, pls check the status.,

                          paytm company said we didn't received your device, once again check with courier office.,

                          local shadowbox person told, we sent the parcel to paytm. Tiruvannamalai shadowfax persons not response my complaints.

                          Almost 5 months gone,

                          Where my Parcel ????

                          PLS FIND THE AWB NUMBER

                          AWB: R14743875PA

                          ORDER ACKNOWLEDGEMENT RECEIPT NUMBER MENTION BELOW

                          [protected] - EDC0529.

                          PLS CHECK AND DO THE NEEDFUL.

                          THANKS
                          NAGARAJ
                          [protected]
                          Jan 7, 2022
                          Complaint marked as Resolved 
                          Shadowfax customer support has been notified about the posted complaint.
                          Verified Support
                          Dec 06, 2021
                          Shadowfax Customer Care's response                           Dear Sir/Madam,
                          Greetings from Shadowfax!
                          We're truly sorry about your experience and keen to make it right. Kindly allow us some time to escalate the issue with our team and get back to you with an update.

                          Regards, 

                          Team shadowfax
                          Verified Support
                          Dec 07, 2021
                          Shadowfax Customer Care's response                           Dear Nagraj,

                          Please refer to the below link for your reference:
                          https://track.shadowfax.in/track?order=return&trackingId=R14743875PA

                          Regards, 

                          Team shadowfax
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                            U
                            Undersuman
                            from Barrackpore, West Bengal
                            Dec 5, 2021
                            Resolved
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                            Resolved

                            Address: Ichapur, Anandamath

                            Hi,
                            I want to inform you that I returned a product purchased from Ajio App via Shadow fax on[protected] having return ID - RT51497789, consisting of Beanie with Faux-Fur, however, I am not able to track the return...the status is only showing as "Picked", but its not yet showing returned??? Its already too long...kindly update when it will reach destination? And whether it has reached destination or not because I haven't received refund from Ajio and there customer service is also unable to track the item..
                            Kindly reply to the earliest.
                            Regards,
                            Debika
                            [protected]
                            Dec 5, 2021
                            Complaint marked as Resolved 
                            My issue is resolved
                            Shadowfax customer support has been notified about the posted complaint.
                            Dec 05, 2021
                            Updated by Undersuman                             I want to inform you that today I received a call from Ajio that my product have reached their warehouse and refund gas been initiated today...so I am marking my issue as closed...please inform Shadowfax that in future we can track our order in their app. This can help us keep a track on our returned order...thanks
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                              S
                              Sohail Khan kk
                              Dec 4, 2021
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                              Address: Masab tank branch mehdipatnam shantinagar
                              Website: In shadowfax they are using vulgar language Managers of shadowfax masab tank branch dont even know how to behave or even talk with the riders i was on of the top performer of my branch and i haven't t

                              In shadowfax they are using vulgar language
                              Managers of shadowfax masab tank branch dont even know how to behave or even talk with the riders i was on of the top performer of my branch and i haven't taken any leave without intimation but suddenly one day my health was very ill i was suffering from throat pain and wasn't able to talk and have taken leave on that one particular day and in reply manager mohammad ghouse talk rudely vulgarly and removed me from the company pls as a humble rider o[censored]r team i request you to kindly take necessary action and get back with reply from ur side
                              Yours sincerely
                              Sohail khan
                              Shadowfax customer support has been notified about the posted complaint.
                              View replies
                              Dear Sohail,

                              Greetings from Shadowfax!

                              We'd like to take a closer look at your concern. Please visit your Shadowfax app and complain to the rider care center for further assistance in this regard.

                              Regards,
                              Team Shadowfax
                              Reply
                              Dear Sohail,

                              Greetings from Shadowfax!

                              We'd like to take a closer look at your concern. Please visit your Shadowfax app and complain to the rider care center for further assistance in this regard.

                              Regards,
                              Team Shadowfax
                              Reply
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                                S
                                Shabnam Monin
                                Dec 3, 2021
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                                Address: Shanti CHS plot B 81 flat 302 .Nerul Navi Mumbai
                                Website: Mristo

                                I have wrong parcel.pl returned it and refund my money as soon as possible.pl help me.
                                Shadowfax customer support has been notified about the posted complaint.
                                View replies
                                Dear Shabnam,

                                Greetings from Shadowfax!

                                Shadowfax is a last-mile logistics company and does not sell any product. Please contact the seller for the return process.

                                Regards,
                                Team Shadowfax
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                                  M
                                  Mintu Bordhan
                                  from Kolkata, West Bengal
                                  Dec 3, 2021
                                  Resolved
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                                  Resolved

                                  Rate card change why

                                  Address: kolkata

                                  My id number 531774
                                  sir mara phala ret card tha 10hr login 7 day 1000extra.
                                  Lanch earning . Diner earning
                                  150 -50. 250-75
                                  [protected]
                                  250 -100. 350 -200
                                  weekend order inceptive
                                  49-50. 400
                                  50-59 800
                                  60+. 1000
                                  hi pura change kaise ho gaya. mujhe wala rate card chahie....
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                                  neki dalmia
                                  from Kolkata, West Bengal
                                  Dec 2, 2021
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                                  My two parcel..tracking no SF[protected]FPL and
                                  SF[protected]FPL are not delivered...it is false update and showing same as delivered..please check and resolve the issue.
                                  Shadowfax customer support has been notified about the posted complaint.
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