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shadowfax.in
1.8
Updated: Sep 26, 2026
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Shadowfax reviews & complaints page 46

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A
abidanaaz
from Chennai, Tamil Nadu
Dec 12, 2021
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My number is [protected], delivery executive has not returned my balance amount
Shadowfax customer support has been notified about the posted complaint.
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    B
    Baishnavi
    from Jharsuguda, Odisha
    Dec 12, 2021
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    Address: Amnapali Laida Jharsuguda

    The delivery boy told me that he will deliver the product tomorrow so he take the OTP from me and cancelled the order
    Shadowfax customer support has been notified about the posted complaint.
    View replies
    Dear Baishnavi,

    Greetings from Shadowfax!

    We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

    Regards,
    Team Shadowfax
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      P
      Pramod53
      Dec 12, 2021
      Resolved
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      Resolved

      I ordered some items from Marico website with ref order no SF[protected]MAO, have still not gotten my order due to pathetic delivery services. Delivery partner is not even attempting to deliver the items and seems like is passing incorrect info to you. We are always available at home and no delivery has been attempted. He is a total cheat.

      Regards
      Pramod Kumar Srivastava
      Jan 13, 2022
      Complaint marked as Resolved 
      Shadowfax customer support has been notified about the posted complaint.
      Verified Support
      Dec 12, 2021
      Shadowfax Customer Care's response       Dear Pramod,

      Greetings from Shadowfax!

      We regret the inconvenience caused. We have escalated your issue to our team and shall get this sorted at the earliest. Please allow us some time.

      Regards,
      Team Shadowfax
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        P
        PRRao
        from Hyderabad, Telangana
        Dec 12, 2021
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        As per tracking, the product reached Hyderabad hub on 9th morning. It is not yet delivered. after placing order under cod, I also made online payment of 899/-. the tracking details are still showing cod. You boast of quick delivery. Take follow up action and inform me and update the payment.
        Shadowfax customer support has been notified about the posted complaint.
        View replies
        Hello,

        Greetings from Shadowfax!

        We regret the inconvenience caused. We have escalated your issue to our team and shall get this sorted at the earliest. Please allow us some time.

        Regards,
        Team Shadowfax
        Reply
        Dear Sir/Madam,

        We're reaching out to confirm that your complaint has been resolved by our team. We hope it's been done to your satisfaction.

        If you're satisfied with the team's effort or have feedback to share, please visit http://bit.ly/3imqzz0 and http://bit.ly/3xfn2Xi to rate our performance.

        Warmly,

        Team Shadowfax
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          M
          Manha Shaik
          Dec 11, 2021
          Resolved
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          Resolved

          Prepaid Order placed on 01.12.2021 and shipped on the same day expected to be delivered on 10.12.2021 and was reached Hyderabad on 06.12.2021, but fact is it is updated as delivered on 09.12.2021 without even contacting us for delivered and no has has came to delivered the product. It is been same on shadowfax and also on meesho who are playing with public money.
          Shadowfax is even not bother about their reputation who is taking courier assignments and not delivering at desired expectations and is not even feeling shame to keep open complaints
          Jan 13, 2022
          Complaint marked as Resolved 
          Shadowfax customer support has been notified about the posted complaint.
          Verified Support
          Dec 12, 2021
          Shadowfax Customer Care's response           Dear Manha,

          Greetings from Shadowfax!

          We regret the inconvenience caused. We have escalated your issue to our team and shall get this sorted at the earliest. Please allow us some time.

          Regards,
          Team Shadowfax
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            L
            Lucky Pravallika
            Dec 11, 2021
            Resolved
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            Resolved

            Hi this is pravallika I ordered an item from priya de Facebook page and then I got a problem with size of my dress.again I replaced it on 10th november .still I didnt get any dress .everytime iam tracking order to check the status.qithout contacting me n without any calls from delivery executive he was rescheduled it 2 times as of now I didnt get my product as early as possible I want my dress or my money back
            Jan 13, 2022
            Complaint marked as Resolved 
            Shadowfax customer support has been notified about the posted complaint.
            Verified Support
            Dec 12, 2021
            Shadowfax Customer Care's response             Dear Lucky,

            Greetings from Shadowfax!

            We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

            Regards,
            Team Shadowfax
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              M
              Mrunali Pissal
              Dec 10, 2021
              Resolved
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              Resolved

              I was called by your delivery man today evening at 7:40pm. He asked me to come down and pickup the delivery. I was working and couldn't go down. He rescheduled the delivery and returned. Kindly get the parcel home delivered.
              Jan 13, 2022
              Complaint marked as Resolved 
              Shadowfax customer support has been notified about the posted complaint.
              Verified Support
              Dec 12, 2021
              Shadowfax Customer Care's response               Dear Mrunali,

              Greetings from Shadowfax!

              We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

              Regards,
              Team Shadowfax
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                A
                Aksa thenalil
                from Hyderabad, Telangana
                Dec 10, 2021
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                I have not got my order...and delivery boy not picking up the phone
                Shadowfax customer support has been notified about the posted complaint.
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                  S
                  sandeepkgala
                  from MUMBAI, Maharashtra
                  Dec 10, 2021
                  Resolved
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                  Resolved

                  I have received few orders from Meesho and the delivery is through Shadowfax. But since last 5 days no person has turned up for picking up the parcel. I tried complaining they are telling your address is incomplete and your phone number is unreachable. They instead are calling for rating. That call can connect but the executive cannot call who is gonna come for pickup.
                  Pathetic service
                  Jan 12, 2022
                  Complaint marked as Resolved 
                  Shadowfax customer support has been notified about the posted complaint.
                  Verified Support
                  Dec 12, 2021
                  Shadowfax Customer Care's response                   Dear Sandeep,

                  Greetings from Shadowfax!

                  We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                  Regards,
                  Team Shadowfax
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                    S
                    Shubham4s4
                    Dec 10, 2021
                    Resolved
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                    Resolved

                    I had ordered from decathlon earlier and due to size issue I want to return it and my pickup is initiated through shadowfax courier 8th of December 2021 is pickup date but I was not present on pickup address at that day so I had rescheduled pickup to 9th of December but on 9th of December no one contacted me or came to my adress for pickup...I tried to contact them but couldn't plzz help me out I want to return my order as soon as possible
                    Jan 13, 2022
                    Complaint marked as Resolved 
                    Shadowfax customer support has been notified about the posted complaint.
                    Verified Support
                    Dec 10, 2021
                    Shadowfax Customer Care's response                     Dear Sir/Madam,

                    We're truly sorry about your experience and keen to make it right. Please share the AWB number with us to expedite the resolution.

                    Sincerely,
                    Team Shadowfax
                    Verified Support
                    Dec 10, 2021
                    Shadowfax Customer Care's response                     Dear Sir/Madam,

                    We're truly sorry about your experience and keen to make it right. Please share the AWB number with us via [protected]@shadowfax.in to expedite the resolution.

                    Sincerely,
                    Team Shadowfax
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                      A
                      Akshara Sivan
                      Dec 10, 2021
                      Resolved
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                      Resolved

                      Address: thrissur

                      Shadow fax delivery partner id not picking up the call we tried so much time and he used to switch of the phone again i contact him next day mroning after hearing my sound he cut down the call .. why shadowfax delivery partners is so irresponsible . after resquesting 4 times to snapdeal they allow to pickup the product now shadowfax is being irresponsible . delivery parnter Dixon [protected]
                      Jan 10, 2022
                      Complaint marked as Resolved 
                      Shadowfax customer support has been notified about the posted complaint.
                      Verified Support
                      Dec 10, 2021
                      Shadowfax Customer Care's response                       Dear Sir/Madam,

                      We're truly sorry about your experience and keen to make it right. Please share the AWB number with us via [protected]@shadowfax.in to expedite the resolution.

                      Sincerely,
                      Team Shadowfax
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                        M
                        Megharaj Navghane
                        Dec 9, 2021
                        Resolved
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                        Resolved

                        This very sad that even after continuous follow up ur customers care service not even try to contact to customer whether ur issue is resolved or not still delivery boy not deliver the product. He purposely not deliver product today. [protected] I get the call from this number he said I am not getting ur address and talk arrogantly I immediately raise this issue to hopscotch and shadowbox customer care center, Immediately I get call from hopscotch but till this time I will not get a single call from ur customer care service center. Very very pathetic and unprofessional job is done by your company. I will never used this company service for sure and I m forwarding this complaint mail to hopscotch not to use shadowbox courier service.
                        Jan 13, 2022
                        Complaint marked as Resolved 
                        Shadowfax customer support has been notified about the posted complaint.
                        Verified Support
                        Dec 12, 2021
                        Shadowfax Customer Care's response                         Dear Megharaj,

                        Greetings from Shadowfax!

                        As per the update received from our team, your shipment has been delivered successfully. Do let us know if we can help you in any other way.

                        If you're satisfied with the team's effort or have feedback to share, please visit http://bit.ly/3imqzz0 and http://bit.ly/3xfn2Xi to rate our performance.

                        Regards,
                        Team Shadowfax
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                          P
                          PARMAR NISHA
                          Dec 9, 2021
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                          I ordered jacket and I received a scarf 😡, ...I don't know why? ..I want my parcel which I ordered ..thank u
                          Shadowfax customer support has been notified about the posted complaint.
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                            P
                            Parul Bharti
                            Dec 8, 2021
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                            Address: Jammu

                            Shadowfax k pickup boy ne mujse pickup kr k product company tk nhi pochya abhii tk or job b shod di j ab mera phn bhi nhi utha raha wo
                            Shadowfax customer support has been notified about the posted complaint.
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                              K
                              Kanthimala
                              from Barpeta, Assam
                              Dec 8, 2021
                              Resolved
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                              Resolved

                              Website: Meesho

                              A prepaid order from Meesho (order #[protected]) was shipped through shadowfax (tracking ID: SF[protected]FPL) and it was falsely updated as delivered on 24th November whereas I was not even contacted to attempt delivery. If he updated it as cancelled order then also I could get at least a refund. I am contacting Meesho again and again as well as writing complaint message and mail to shadowfax. Now I am helpless; neither I got the product nor the money. Please help asap!🙏🏻😭
                              Dec 8, 2021
                              Complaint marked as Resolved 
                              Got a mail from customercomplaints.in saying that the message was forwarded to shadowfax and then the nearest shadowfax center did the rest and it is solved finally. Thank you customercomplaints.in, it got solved within less than 24 hrs than I reached you!
                              Shadowfax customer support has been notified about the posted complaint.
                              Verified Support
                              Dec 08, 2021
                              Shadowfax Customer Care's response                               Dear Sir/Madam,
                              Greetings from Shadowfax!
                              We're truly sorry about your experience and keen to make it right. Kindly allow us some time to escalate the issue with our team and get back to you with an update.

                              Regards, 

                              Team shadowfax
                              View replies
                              Yes.. please help... newly hoping for a quicker resolution..
                              Reply
                              Crimebranchskr's reply, Dec 9, 2021
                              Dear,
                              We got your complain. Please forward evidence by whatsapp on 9341477262. Never share any personal information to anyone.

                              Thanks
                              Crime branch
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                                A
                                Anju Sodhi
                                Dec 7, 2021
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                                Product is not delivered but got received message. Checked from meesho mail. Delivery boy zorawar singh from Amritsar branch did fake signature. Take a strict action
                                Shadowfax customer support has been notified about the posted complaint.
                                View replies
                                Dear Anju,

                                Greetings from Shadowfax!

                                We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                                Regards,
                                Team Shadowfax
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                                  S
                                  Santil
                                  from Virar, Maharashtra
                                  Dec 7, 2021
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                                  Address: Bangalore
                                  Website: Shadowfax.com

                                  Mujhe bola gaya tha ki jab mai shadowfax join karunga toh mera 500 deduction hoga earning me se jab mera first order complete hoga uske baad jab 50 orders complete hone pe 500 deducted hoga lekin mera 500 extra deducted kiya hai ye company ne first order onboarding deduction 2 baar hua h ye deduction or ye company fraud hai issue solve hoga bolke 2 week wait kara diya par abhi tak solve nhi kiya issue
                                  Shadowfax customer support has been notified about the posted complaint.
                                  View replies
                                  Dear Santil,

                                  Greetings from Shadowfax!

                                  we understand your concern. We request you to connect with our rider care center under the help section of your Shadowfax app for better assistance regarding your concern.

                                  Regards,
                                  Team Shadowfax
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                                    N
                                    Naveen chander Bhatt
                                    Dec 7, 2021
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                                    Address: D Block Gali No. 5, Shastri Park Extension Burari - 110084

                                    I Naveen Chander Bhatt Contact No. [protected]. It has been more than twenty days since my complaint but no action is being taken on my complaint, I have not dealt with such poor service till date.If you don't want to take any action please tell me clearly.

                                    Tracking ID SF[protected]FPL
                                    Shadowfax customer support has been notified about the posted complaint.
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                                      A
                                      ayushi_qn
                                      from Kanpur, Uttar Pradesh
                                      Dec 7, 2021
                                      Resolved
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                                      Resolved

                                      Address: 66‘s' block Yashoda Nagar Kanpur Uttar Pradesh
                                      Website: Femi clothing

                                      I have not received what I ordered I received something else please refund I am contacting you u since 5 days but no response so please take this seriously and refund my money in cash780
                                      Jan 7, 2022
                                      Complaint marked as Resolved 
                                      Shadowfax customer support has been notified about the posted complaint.
                                      Verified Support
                                      Dec 07, 2021
                                      Shadowfax Customer Care's response                                       Dear Sir/Madam,

                                      We're truly sorry about your experience and keen to make it right. Please share the AWB number with us at [protected]@shadowfax.in to expedite the resolution.

                                      Sincerely,
                                      Team Shadowfax
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                                        I
                                        itz_aishwarya_90
                                        Dec 7, 2021
                                        Resolved
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                                        Resolved

                                        Address: 66‘s' block Yashoda Nagar Kanpur Uttar Pradesh
                                        Website: Femi clothing

                                        Refund please I have not received what ordered I received something else and I am contacting with u since 5 days but no response so I wanna to refund in cash 780
                                        Jan 12, 2022
                                        Complaint marked as Resolved 
                                        Shadowfax customer support has been notified about the posted complaint.
                                        Dec 07, 2021
                                        Updated by itz_aishwarya_90                                         Refund please I have not received what ordered I received something else and I am contacting with u since 5 days but no response please refund amount in cash 780
                                        Verified Support
                                        Dec 08, 2021
                                        Shadowfax Customer Care's response                                         Dear Aishwarya,

                                        Greetings from Shadowfax!

                                        We sincerely apologize for your experience. We have already responded to your concern via Instagram. Please refer and revert over there for further assistance.

                                        Regards,
                                        Team Shadowfax
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