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Shadowfax Complaints & Reviews

shadowfax.in

1.8

Updated: Aug 10, 2026

Complaints 1486

Resolved

444

Unresolved

1042

So far, so good. Shadowfax is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Shadowfax will keep up the work and continue to help more customers with their concerns even better 🤝

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Shadowfax reviews & complaints page 46

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Hi this is pravallika I ordered an item from priya de Facebook page and then I got a problem with size of my dress.again I replaced it on 10th november .still I didnt get any dress .everytime iam tracking order to check the status.qithout contacting me n without any calls from delivery executive he was rescheduled it 2 times as of now I didnt get my product as early as possible I want my dress or my money back

Jan 13, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2021

Shadowfax Customer Care's response Dear Lucky,

Greetings from Shadowfax!

We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

Regards,
Team Shadowfax

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I was called by your delivery man today evening at 7:40pm. He asked me to come down and pickup the delivery. I was working and couldn't go down. He rescheduled the delivery and returned. Kindly get the parcel home delivered.

Jan 13, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2021

Shadowfax Customer Care's response Dear Mrunali,

Greetings from Shadowfax!

We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

Regards,
Team Shadowfax

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I have not got my order...and delivery boy not picking up the phone

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I have received few orders from Meesho and the delivery is through Shadowfax. But since last 5 days no person has turned up for picking up the parcel. I tried complaining they are telling your address is incomplete and your phone number is unreachable. They instead are calling for rating. That call can connect but the executive cannot call who is gonna come for pickup.
Pathetic service

Jan 12, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2021

Shadowfax Customer Care's response Dear Sandeep,

Greetings from Shadowfax!

We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

Regards,
Team Shadowfax

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I had ordered from decathlon earlier and due to size issue I want to return it and my pickup is initiated through shadowfax courier 8th of December 2021 is pickup date but I was not present on pickup address at that day so I had rescheduled pickup to 9th of December but on 9th of December no one contacted me or came to my adress for pickup...I tried to contact them but couldn't plzz help me out I want to return my order as soon as possible

Jan 13, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2021

Shadowfax Customer Care's response Dear Sir/Madam,

We're truly sorry about your experience and keen to make it right. Please share the AWB number with us to expedite the resolution.

Sincerely,
Team Shadowfax

Verified Support

Dec 10, 2021

Shadowfax Customer Care's response Dear Sir/Madam,

We're truly sorry about your experience and keen to make it right. Please share the AWB number with us via [protected]@shadowfax.in to expedite the resolution.

Sincerely,
Team Shadowfax

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Address: thrissur

Shadow fax delivery partner id not picking up the call we tried so much time and he used to switch of the phone again i contact him next day mroning after hearing my sound he cut down the call .. why shadowfax delivery partners is so irresponsible . after resquesting 4 times to snapdeal they allow to pickup the product now shadowfax is being irresponsible . delivery parnter Dixon [protected]

Jan 10, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2021

Shadowfax Customer Care's response Dear Sir/Madam,

We're truly sorry about your experience and keen to make it right. Please share the AWB number with us via [protected]@shadowfax.in to expedite the resolution.

Sincerely,
Team Shadowfax

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This very sad that even after continuous follow up ur customers care service not even try to contact to customer whether ur issue is resolved or not still delivery boy not deliver the product. He purposely not deliver product today. [protected] I get the call from this number he said I am not getting ur address and talk arrogantly I immediately raise this issue to hopscotch and shadowbox customer care center, Immediately I get call from hopscotch but till this time I will not get a single call from ur customer care service center. Very very pathetic and unprofessional job is done by your company. I will never used this company service for sure and I m forwarding this complaint mail to hopscotch not to use shadowbox courier service.

Jan 13, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2021

Shadowfax Customer Care's response Dear Megharaj,

Greetings from Shadowfax!

As per the update received from our team, your shipment has been delivered successfully. Do let us know if we can help you in any other way.

If you're satisfied with the team's effort or have feedback to share, please visit http://bit.ly/3imqzz0 and http://bit.ly/3xfn2Xi to rate our performance.

Regards,
Team Shadowfax

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I ordered jacket and I received a scarf 😡, ...I don't know why? ..I want my parcel which I ordered ..thank u

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Address: Jammu

Shadowfax k pickup boy ne mujse pickup kr k product company tk nhi pochya abhii tk or job b shod di j ab mera phn bhi nhi utha raha wo

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Website: Meesho

A prepaid order from Meesho (order #[protected]) was shipped through shadowfax (tracking ID: SF[protected]FPL) and it was falsely updated as delivered on 24th November whereas I was not even contacted to attempt delivery. If he updated it as cancelled order then also I could get at least a refund. I am contacting Meesho again and again as well as writing complaint message and mail to shadowfax. Now I am helpless; neither I got the product nor the money. Please help asap!ðŸ™ðŸ»ðŸ˜

Dec 8, 2021

Complaint marked as Resolved

Got a mail from customercomplaints.in saying that the message was forwarded to shadowfax and then the nearest shadowfax center did the rest and it is solved finally. Thank you customercomplaints.in, it got solved within less than 24 hrs than I reached you!

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Dec 08, 2021

Shadowfax Customer Care's response Dear Sir/Madam,
Greetings from Shadowfax!
We're truly sorry about your experience and keen to make it right. Kindly allow us some time to escalate the issue with our team and get back to you with an update.â€¨
Regards, â€¨
Team shadowfax

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K

Kanthimala

from Barpeta, Assam

Dec 8, 2021

Yes.. please help... newly hoping for a quicker resolution..

Crimebranchskr's reply, Dec 9, 2021

Dear,
We got your complain. Please forward evidence by whatsapp on 9341477262. Never share any personal information to anyone.

Thanks
Crime branch

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Product is not delivered but got received message. Checked from meesho mail. Delivery boy zorawar singh from Amritsar branch did fake signature. Take a strict action

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Shadowfax Customer Care

Dec 8, 2021

Verified Support

Dear Anju,

Greetings from Shadowfax!

We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

Regards,
Team Shadowfax

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Address: Bangalore

Website: Shadowfax.com

Mujhe bola gaya tha ki jab mai shadowfax join karunga toh mera 500 deduction hoga earning me se jab mera first order complete hoga uske baad jab 50 orders complete hone pe 500 deducted hoga lekin mera 500 extra deducted kiya hai ye company ne first order onboarding deduction 2 baar hua h ye deduction or ye company fraud hai issue solve hoga bolke 2 week wait kara diya par abhi tak solve nhi kiya issue

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Shadowfax Customer Care

Dec 8, 2021

Verified Support

Dear Santil,

Greetings from Shadowfax!

we understand your concern. We request you to connect with our rider care center under the help section of your Shadowfax app for better assistance regarding your concern.

Regards,
Team Shadowfax

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Address: D Block Gali No. 5, Shastri Park Extension Burari - 110084

I Naveen Chander Bhatt Contact No. [protected]. It has been more than twenty days since my complaint but no action is being taken on my complaint, I have not dealt with such poor service till date.If you don't want to take any action please tell me clearly.

Tracking ID SF[protected]FPL

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Address: 66â€˜s' block Yashoda Nagar Kanpur Uttar Pradesh

Website: Femi clothing

I have not received what I ordered I received something else please refund I am contacting you u since 5 days but no response so please take this seriously and refund my money in cash780

Jan 7, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Dec 07, 2021

Shadowfax Customer Care's response Dear Sir/Madam,

We're truly sorry about your experience and keen to make it right. Please share the AWB number with us at [protected]@shadowfax.in to expedite the resolution.

Sincerely,
Team Shadowfax

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Address: 66â€˜s' block Yashoda Nagar Kanpur Uttar Pradesh

Website: Femi clothing

Refund please I have not received what ordered I received something else and I am contacting with u since 5 days but no response so I wanna to refund in cash 780

Jan 12, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Dec 07, 2021

Updated by itz_aishwarya_90 Refund please I have not received what ordered I received something else and I am contacting with u since 5 days but no response please refund amount in cash 780

Verified Support

Dec 08, 2021

Shadowfax Customer Care's response Dear Aishwarya,

Greetings from Shadowfax!

We sincerely apologize for your experience. We have already responded to your concern via Instagram. Please refer and revert over there for further assistance.

Regards,
Team Shadowfax

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Address: Russelpuram

Website: Shadwfax

I had returned 2 products pickup message of one is sent other is not i want refund so that i must have pickup slip

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Hi Sir,

I a Nagaraj from MOORTHY cell point, Tiruvannamalai, my Paytm EDC machine surrender to company and sent via shadowfax, on 1 st June 2021. But ti time the parcel bot delivered to paytm, pls check the status.,

paytm company said we didn't received your device, once again check with courier office.,

local shadowbox person told, we sent the parcel to paytm. Tiruvannamalai shadowfax persons not response my complaints.

Almost 5 months gone,

Where my Parcel ????

PLS FIND THE AWB NUMBER

AWB: R14743875PA

ORDER ACKNOWLEDGEMENT RECEIPT NUMBER MENTION BELOW

[protected] - EDC0529.

PLS CHECK AND DO THE NEEDFUL.

THANKS
NAGARAJ
[protected]

Jan 7, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Dec 06, 2021

Shadowfax Customer Care's response Dear Sir/Madam,
Greetings from Shadowfax!
We're truly sorry about your experience and keen to make it right. Kindly allow us some time to escalate the issue with our team and get back to you with an update.â€¨
Regards, â€¨
Team shadowfax

Verified Support

Dec 07, 2021

Shadowfax Customer Care's response Dear Nagraj,

Please refer to the below link for your reference:
https://track.shadowfax.in/track?order=return&trackingId=R14743875PA

Regards, â€¨
Team shadowfax

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Address: Ichapur, Anandamath

Hi,
I want to inform you that I returned a product purchased from Ajio App via Shadow fax on[protected] having return ID - RT51497789, consisting of Beanie with Faux-Fur, however, I am not able to track the return...the status is only showing as "Picked", but its not yet showing returned??? Its already too long...kindly update when it will reach destination? And whether it has reached destination or not because I haven't received refund from Ajio and there customer service is also unable to track the item..
Kindly reply to the earliest.
Regards,
Debika
[protected]

Dec 5, 2021

Complaint marked as Resolved

My issue is resolved

Shadowfax customer support has been notified about the posted complaint.

Dec 05, 2021

Updated by Undersuman I want to inform you that today I received a call from Ajio that my product have reached their warehouse and refund gas been initiated today...so I am marking my issue as closed...please inform Shadowfax that in future we can track our order in their app. This can help us keep a track on our returned order...thanks

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Address: Masab tank branch mehdipatnam shantinagar

Website: In shadowfax they are using vulgar language Managers of shadowfax masab tank branch dont even know how to behave or even talk with the riders i was on of the top performer of my branch and i haven't t

In shadowfax they are using vulgar language
Managers of shadowfax masab tank branch dont even know how to behave or even talk with the riders i was on of the top performer of my branch and i haven't taken any leave without intimation but suddenly one day my health was very ill i was suffering from throat pain and wasn't able to talk and have taken leave on that one particular day and in reply manager mohammad ghouse talk rudely vulgarly and removed me from the company pls as a humble rider o[censored]r team i request you to kindly take necessary action and get back with reply from ur side
Yours sincerely
Sohail khan

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Shadowfax Customer Care

Dec 4, 2021

Verified Support

Dear Sohail,

Greetings from Shadowfax!

We'd like to take a closer look at your concern. Please visit your Shadowfax app and complain to the rider care center for further assistance in this regard.

Regards,
Team Shadowfax

Shadowfax Customer Care

Dec 4, 2021

Verified Support

Dear Sohail,

Greetings from Shadowfax!

We'd like to take a closer look at your concern. Please visit your Shadowfax app and complain to the rider care center for further assistance in this regard.

Regards,
Team Shadowfax

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Address: Shanti CHS plot B 81 flat 302 .Nerul Navi Mumbai

Website: Mristo

I have wrong parcel.pl returned it and refund my money as soon as possible.pl help me.

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Shadowfax Customer Care

Dec 4, 2021

Verified Support

Dear Shabnam,

Greetings from Shadowfax!

Shadowfax is a last-mile logistics company and does not sell any product. Please contact the seller for the return process.

Regards,
Team Shadowfax

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