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Shadowfax Complaints & Reviews

shadowfax.in

1.8

Updated: Oct 26, 2025

Complaints 1452

Resolved

436

Unresolved

1016

So far, so good. Shadowfax is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Shadowfax will keep up the work and continue to help more customers with their concerns even better 🤝

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Shadowfax reviews & complaints page 46

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Address: Manipur

I return a product its already been more than a week but the courier guy from shadowfax has not come to pick up the product till today, its a very bad customer seevice, please resolve my problem as soon as possible

Dec 16, 2021

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Nov 15, 2021

Shadowfax Customer Care's response Hi there, we are sorry for the delay that happened. Please reach out to us via [protected]@shadowfax.in so that we can look into this for you.

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Hi my two product is not delivered my
Order I'd SF[protected]FPL and SF[protected]FPL my product is reached chennai warehouse but also my product not delivered so make my order delivered tommrow it's very urgent kindly so pls my request access and delivered the order

Shadowfax customer support has been notified about the posted complaint.

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Shadowfax Customer Care

Nov 14, 2021

Verified Support

Hi Salaj, we are sorry for the bitter experience. Please reach out to us via [protected]@shadowfax.in so that we can look into this for you.

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Address: Balpur Bazar kaithola road. GONDA

Delivery boy ne mera deliverd nhi kiya mere sath fraud kiya maine meesho se samaan mngya tha maine usko exchange dala... Jo prodcut mujhe mila aur delivery boy ne use khud rakh liya app me deliverd dikha diya... Aur 1 month ho rhe h mujhe exchange daale huye... Maine alag alg num se usko 1000 call kar liye but wo response nhi kar rha h... Kya aise hi fraud karte h company wale

Shadowfax customer support has been notified about the posted complaint.

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Shadowfax Customer Care

Nov 14, 2021

Verified Support

Hi Tiwari, this surely isn't what we want you to experience. Kindly reach out to us via [protected]@shadowfax.in so that we can look into this for you.

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Address: Krishna nagar up of kalyani dental clinic, D.No :13-35, Krishna nagar 7th line

I didn't receive the product but it is Showing that the Product is already delivered. Order ID
SF[protected]FPL

Shadowfax customer support has been notified about the posted complaint.

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Shadowfax Customer Care

Nov 13, 2021

Verified Support

Dear Sai,
Greetings from Shadowfax!
We're truly sorry about your experience and keen to make it right. Kindly allow us some time to escalate the issue with our team and get back to you with an update. 
Regards,  
Team shadowfax

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Address: Coimbatore

Sir I have send a courier to a person to Kavin it hasn’t received by the customer but it’s showing status and message it’s received h come it’s possible SF[protected]FPL

+1 photos

Jan 9, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Nov 12, 2021

Shadowfax Customer Care's response Dear Alex,

Greetings from Shadowfax!

We'd like to inform you that our team is looking into your concern with priority and will update you regarding the same at the earliest.

Regards,
Team Shadowfax

Verified Support

Nov 23, 2021

Shadowfax Customer Care's response Dear Alex,

Greetings from Shadowfax!?

Thank you for being patient. Please find the attached POD for your reference. For any further queries, please write to us at [protected]@shadowfax.in.

Regards,
Team Shadowfax

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As I mentioned I ordered one jeans oct 28th last 5 days back the delivery boy connected with me he said he delivery nov 5th but now that status ita showing like product is returned to seller how can this possible with out delivery intimate how they return my product this is big mistake from your end please check

+1 photos

Dec 14, 2021

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Nov 12, 2021

Shadowfax Customer Care's response Hi Bhavani,

This surely isn't what we want you to experience. Please reach out to us via [protected]@shadowfax.in for further assistance regarding your concern.

Verified Support

Nov 12, 2021

Shadowfax Customer Care's response Dear Bhavani,

Greetings from Shadowfax!

We regret the inconvenience caused. Your shipment has been marked RTO and in the manifest to your seller. Please connect with your seller for further assistance

Regards,
Team Shadowfax

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I have ordered one dress with order number
[protected]. Yesterday the delivery boy had called me that he will deliver the order on same day but as of now it has not been delivered but I have received the message of product delivery.
please look into the matter seriously

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Shadowfax Customer Care

Nov 12, 2021

Verified Support

Dear Ruchi,

Greetings from Shadowfax!

We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

Regards,
Team Shadowfax

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Please provide a valid customer care number

Dec 16, 2021

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Nov 11, 2021

Shadowfax Customer Care's response Hi Ramya, we request you to reach out to us via [protected]@shadowfax.in along with your AWB number for further assistance regarding your concern.

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Please issue my return request n update the request I want to return my product

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Shadowfax Customer Care

Nov 10, 2021

Verified Support

Dear Ramya,

We request you to reach out to us via [protected]@shadowfax.in so that we can assist you further in this regard.

Regards
Team Shadowfax

K

Kottala Ramya Sri

Nov 10, 2021

Please provide valid customer nmbr

A

Anshurai11

from Mumbai, Maharashtra

Nov 11, 2021

Hi Ramya,
Can u send me Shadowfox mail id as they haven't replied on my issue.
my mail id: [protected]@gmail.com

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I am getting the dilivery person call at morning when I will be at collage now wn I call back evening it will not connect dilivery person it says to enter mobile number and pin code if I enter it sayd wrong input and I need my dilivery at evening times above 4 30

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Shadowfax Customer Care

Nov 10, 2021

Verified Support

Dear Sir/Madam,

We are sorry the inconvenience you have faced. We stand committed to a safe and delightful delivery experience. Please share your AWB number with us at [protected]@shadowfax.in to escalate this matter to the right departments and take corrective action.

Regards,
Team Shadowfax

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Dear Team,
Your courier guy has pickup the material on 28.10.2021 ( Sports shorts) which I have order from BrickbyBrick company. Now almost 02 weeks has been passed but no refund amount has been issued to me. Brick team telling me that they haven't yet received the material from you. As per their statement your team not responding to their calls. Please check from your end whether the product is delivered to them or not? Giving order id details:

Order id: R_10121
Name : Anshu Rai
Mob No- [protected]
Company name- BrickbyBrick

Shadowfax customer support has been notified about the posted complaint.

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Shadowfax Customer Care

Nov 10, 2021

Verified Support

Dear Anshurai,

We request you to reach out to us via [protected]@shadowfax.in so that we can assist you further in this regard.

Regards
Team Shadowfax

Anshurai11's [Complaint's author] reply, Nov 12, 2021

not able to view mail id.
mail me on anshurai11decgmail.com

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Address: A-17 basant vihar main puarani chungi aagra road jaipur

Website: Shadowfax.com

Shadowfax ask online payment before delivery then I was paid online but delivery boy aslo callocted money please help me

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Address: A-17 basant vihar main, purani chungi aagra road jaipur

Shadowfax ask online payment before delivery my problem then I was payed online by Paytm to shadowfax 376 rupe but then delivery boy come he was also collect 380rupe total I have pay 376+380=756 rupe but product received only 376 rupe please return my money

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Nov 11, 2021

Updated by Kaushalnsharma Please give me my money return

Nov 11, 2021

Updated by Kaushalnsharma Return my money autherwise I will complaint salo tut mcha rkhi h shadofax double paise tumhare bap ki kmai h

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Kindly update me I am sending the courier number SF[protected]FPL

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Shadowfax Customer Care

Nov 10, 2021

Verified Support

Dear Merlin,

Greetings from Shadowfax!

We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

Regards,
Team Shadowfax

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Address: Saivihar Apartment B210, Mangalwar peth Satara

429/- not return
Item not delivered

Action pl.

+1 photos

Dec 15, 2021

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Nov 12, 2021

Shadowfax Customer Care's response Dear Piyush,

Greetings from Shadowfax!

We are sorry for the inconvenience you have faced. Please share your AWB number with us at [protected]@shadowfax.in to escalate this matter to the right departments and take corrective action.

Regards,
Team Shadowfax

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The delivery person asked for the OTP on phone even before getting me the product. When I denied he has straight away cancelled my prepaid order. Now like a jobless person I have to reach out to the customer care to followup on my package.

Dec 15, 2021

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Nov 12, 2021

Shadowfax Customer Care's response Dear Keerthana,

Greetings from Shadowfax!

We are sorry for the inconvenience you have faced. We stand committed to a safe and delightful delivery experience. Please share your AWB number with us at [protected]@shadowfax.in to escalate this matter to the right departments and take corrective action.

Regards,
Team Shadowfax

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Address: Koramangala, bangalore

Website: Shadowfax courier

I have returned two products from the hopscotch through shadowfax. on 25th Oct 2021 the delivery boy has picked the 2 items from me (Id[protected] and[protected] around 12pm later he cancelled the pickup and did not give my products back. I didn't get any update from the hopscotch. He called me through the number [protected] then he asked me for the OTP also for two times. first time I got OTP 8692 then I got 1114. After receiving the product he cancelled my pickup . Just do inquiry with the courier boy. Atleast I need my products back. Shadowfax having worst courier boys. I'm getting irritation of online shopping.

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Address: Siddharth meshram, Vijay silika apartment,near vivekananda typing,shashtri chowk, bhandara- 441904

I am Manisha Gedam, i was order Alisha pretty saree from meesho by shadowfax courier but cloth is not good but delivery boy came at that time I was not present so I request to you to send delivery boy to receive that parcel from same address and call this no.[protected]

+1 photos

Dec 13, 2021

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Nov 08, 2021

Updated by Manisha Gedam I am Manisha Gedam, i was order Alisha pretty saree from meesho by shadowfax courier but cloth is not good but delivery boy came at that time I was not present so I request to you to send delivery boy to receive that parcel from same address and call this no.[protected]

Verified Support

Nov 08, 2021

Shadowfax Customer Care's response Hi Manisha,

Shadowfax is a last-mile logistics company and does not sell any product. Please contact the seller for the return process.

Regards,
Team Shadowfax

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Address: Shadowfax courier service

I didn't receive my product I had ordered from mesho...
I have raised complain but it zeros down to shadowfax delivery...
I want to know Where is my product? Why no phone call was made on that day? Without my telling the delivery code how can the delivery boy deliver? No one can enter inside IIT BOMBAY CAMPUS without permission... There is no permission taken by Shadowfax at our main gate in IIT BOMBAY according to the security...
It is not Just a matter of some rupees but matter of honesty at your part which u have failed... I will raise a complain about this with the heads of company in larger manner i[censored] don't call me and resolver my issue.
Naina Pant IIT BOMBAY CAMPUS POWAI MUMBAI 76

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Delivery boy was return my parshal but he is not recive my picup slip
And not send confirmation message
Urgent because his not provied my money
Please recieve my picup slip
Order picup are 1 month but not receive my payment
Please urgent
Please contact
Urgent

Urgent

Shadowfax customer support has been notified about the posted complaint.

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Shadowfax Customer Care

Nov 6, 2021

Verified Support

Hello,

Greetings from Shadowfax!

We sincerely apologize for your experience. Please share details of the issue you faced at [protected]@shadowfax.in and we assure you of a swift resolution.

Regards,
Team Shadowfax

Aksjsdg's [Complaint's author] reply, Nov 6, 2021

Awb number of my product
R165071967FPL
Please provied my picup slip
Urgent

Aksjsdg's [Complaint's author] reply, Nov 17, 2021

Koi solution nhi mila

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