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Shadowfax Complaints & Reviews

shadowfax.in

1.8

Updated: Jun 3, 2026

Complaints 1482

Resolved

444

Unresolved

1038

So far, so good. Shadowfax is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Shadowfax will keep up the work and continue to help more customers with their concerns even better 🤝

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Shadowfax reviews & complaints page 46

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I had placed order on Meesho, but due to some issue had to return my product. They assigned shadowfax as my pickup partner. On Saturday morning, a guy came from shadowfax and picked up my product, on the same day evening another guy came and asked for the pickup code and I gave it to him, but still I didn't recieve any msg from the company about the pickup. On Sunday, when I checked the Meesho application, I see that my return has been cancelled. I have given the product from my end, but it has not reached Meesho yet. Pure incident of fraudulent, would request the forum to please to look to it and give a resolution to this issue as soon as possible.

Jan 10, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Dec 02, 2021

Shadowfax Customer Care's response Dear Harshada,

We're truly sorry about your experience and keen to make it right. Please share the AWB number with us via [protected]@shadowfax.in to expedite the resolution.

Sincerely,
Team Shadowfax

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Address: Silchar, assam

Website: Shadowfax courier service

Everytime I order something online I don't understand why do they assigned it to such irresponsible courier service, I used to face such horrible difficulties every through these shadowfax services as they don't deliver the product but they give the confirmation like product already delivered, why such fraudulent and negligent actions

Shadowfax customer support has been notified about the posted complaint.

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Address: D Block Gali No. 5 Shastri Park Extension Delhi-110084

I am naveen chander bhatt contact no. [protected]. I am complaining this for the third time. And my problem is not solved yet.It has been ten days since my complaint and neither the parcel has been received nor refund. please take my problem seriously and solve the crop as soon as possible.

Tracking ID : SF[protected]FPL
BY : MEESHO APP

Please reply above mention contact or mail id [protected]@yahoo.in

Jan 2, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Dec 02, 2021

Shadowfax Customer Care's response Dear Naveen,
Greetings from Shadowfax!
We're truly sorry about your experience and keen to make it right. Kindly allow us some time to escalate the issue with our team and get back to you with an update.â€¨
Regards, â€¨Team shadowfax

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Address: #71 tribune society raipur khurd Chandigarh

There is no executive for return and its showing not contactable

Jan 2, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Dec 02, 2021

Shadowfax Customer Care's response Dear Dhir,

We're truly sorry about your experience and keen to make it right. Please share the AWB number with us via [protected]@shadowfax.in to expedite the resolution.

Sincerely,
Team Shadowfax

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The product reached the final destination on 25/11/2021 and was supposed to be delivered the same day. But till now (date:30/11/2021) no response. I tried to contact Shadowfax but an automated message pops up saying they will call me in one hour. I tried more than 10 times and still no response

my Order AWB No. MSF[protected]

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Address: Kolkata

Shadowfax has lost my parcel.It's already 9th day of shipping.Is this the way of service! Look into this Anyhow i want my parcel immediately.

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Address: Nagalakshmi, np 107,4th floor, tnhb qtrs, nammazhwarpet, otteri herbal park back gate, chennai 12

I ordered 2 pack of saree covers worth Rs. 522 i paid gpay. But d product never receive tillnow. But the status shown delivered on 29.10.21 friday at 10.30 pm. What d hell. I need d courier boy contact number. Why he didnt call .

Jan 12, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Nov 29, 2021

Updated by Nagalakshmi. P I need d courier boy contact number

Verified Support

Nov 29, 2021

Shadowfax Customer Care's response Hi Nagalakshmi, our sincere apologies for the delay that happened. Please share your AWB number via [protected]@shadowfax.in so that we can look into this for you.

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Address: Yrn ladies hostel, Bharath college opposite, Devarajnagar Near jayam supermarket Selaiyur Chennai -600073

My order has been delayed for two days and by today I was about to receive the order but the delivery guy cancelled my order without my concern/permission. Please look into this matter as soon as possible.
Order number: SF[protected]FPL

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Shadowfax Customer Care

Nov 29, 2021

Verified Support

Dear Arya,

Greetings from Shadowfax!

We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

Regards,
Team Shadowfax

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Address: Bangalore

Product is nt received

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My order is shipped at shadiwfax warehouse on 25th nov but still i didn't receive it.Please look into why is it taking such huge time. It's an engagement and I'm getting concerned that yet i didn't recieve my cloth. Please make sure about delivering my order today as it has already been delayed.
We expect fast service from such well known platform. Hope i'ld recieve it today.

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Address: P.o.-East bidya dharpur (Narekel Bagan),Via-Shyamnagar ,P.s.-Jagaddal ,Dist 24 parganas north ,, State-West bengal ,Pin-743127

Delivery boy's behaviour was not appropriate.He was drliberately
Trying to delay my order

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Product payment are not received but product are successfully returned
Payment issue
Provied my payment and complaint on delivery boy
Higher strict action on delivery boy
Delivery boy was picuped my order and not provied my picup slip and higher action on delivery boy
Please provied my payment

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Order no.= R[protected]DCN; Order date= 23 Nov. 2021;
On 24 Nov. delivery executive was out for pickup, at 7:38 pm I received a message that pickup is rescheduled as the customer was not contactable, but the delivery man never called me. On 25 Nov and 26 Nov again, this happened that delivery is rescheduled as the customer was not contactable but the delivery man never called me.
When I called the delivery man, they are saying due to time constraints they were not able to come, and for rescheduling, they select the option that the customer was not contactable(call rec. atached). But as my pickup was rescheduled 3 times it is now on hold.
So please help me

+2 videos

Nov 28, 2021

Complaint marked as Resolved

I received a call from company's executive, and then he arranged a pickup and the pickup was done.

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2021

Shadowfax Customer Care's response Dear Sir/Madam,
Greetings from Shadowfax!
We're truly sorry about your experience and keen to make it right. Kindly allow us some time to escalate the issue with our team and get back to you with an update.â€¨
Regards, â€¨Team shadowfax

Verified Support

Dec 01, 2021

Shadowfax Customer Care's response Dear Sir/Madam,

We're reaching out to confirm that your complaint has been resolved by our team.
We hope it's been done to your satisfaction.

If you're satisfied with the team's effort or have feedback to share, please visit http://bit.ly/3imqzz0 and http://bit.ly/3xfn2Xi
to rate our performance.

Warmly,
Team Shadowfax

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Address: 11 GRRC, Kiranti line race course road

Product not received .shadowfax is very slow at resolving issues . I have sent them dozen of emails and their customer service number doesnot work. They said that their rider lost my parcel from meesho but till date have not received any refund . Worst service and the delivery boy must be a fraud .

Dec 30, 2021

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Nov 27, 2021

Updated by Sureshna Pakhrin My issues is not resolved yet . Shadowfax just marks the product as delivered and now they have marked my complaint as resolved.

Verified Support

Nov 29, 2021

Shadowfax Customer Care's response Dear Sir/Madam,

We're truly sorry about your experience and keen to make it right. Please share the AWB number via [protected]@shadowfax.in with us to expedite the resolution.

Sincerely,
Team Shadowfax

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Sureshna Pakhrin

Nov 29, 2021

Have sent AWD number 10 times still no refund received somebody calls n says we will look into the matter . Its been a month now you people have choosen ur company's name aptly it suits you all shadow.. Fax. You people literally are a shadow cause you people are fooling people around .

S

Sureshna Pakhrin

Dec 3, 2021

Shadowfax is looting public. Recruiting frauds have not received money yet

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Address: D Black Gali No. 5, Shastri Park Extension Burari near Arun Bakker Delhi-110084

My name is Naveen Chander Bhatt Contact No. [protected] I had to Place an order through Meeshu App. in app showing product delivered on 09th november, 2021. i have not received product yet. i had complained before but no solution till now.

item detail
track paint combo pack (2 pcs)
Tracking id SF[protected]FPL

please solve my problem as soon as possible. contact me above mention number and email [protected]@yahoo.in

Jan 12, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Nov 26, 2021

Shadowfax Customer Care's response Hi Naveen, we are sorry for the inconvenience caused. Please be assured that your concern has been escalated with our team and we will get this resolved at the earliest.

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Address: NO 5,PARTHASARATHY NAGAR, 3RD STREET, ADAMBAKKAM

I didnot receive the parcel, But in meesho application it is updated as "Delivedred", Please check and update.

order #: [protected]

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D

Deepa Ramadass

Nov 25, 2021

[protected]

Shadowfax Customer Care

Nov 25, 2021

Verified Support

Dear Deepa,

We're truly sorry about your experience and keen to make it right. Please share the AWB number with us at [protected]@shadowfax.in to expedite the resolution.

Sincerely,
Team Shadowfax

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Dear sir,
I am Chandrasekhar from vijayawada of Andhrapradesh, I joined in shadowfax on[protected], my shadowfax application activated on the same day, I got a call from customer care executive and explained about the slot booking and all. On that I started work, I completed 6 orders on first day. I completed 50th order on[protected].
I completed 52 orders in 7 days. But I didn't get joining bonus till now, besides this they deducted Rs 1017/- for onboarding charges.
I complained to customer care department 4 times, but no action had been taken.
Please transfer my joining bonus immediately.
Yours sincerely,
R. Chandrasekhar
Mobile no-- +91 [protected]
ID no-1059981
Vijayawada
Andhrapradesh

Dec 24, 2021

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Nov 22, 2021

Updated by Chand996996 I didn't get joining bonus

Verified Support

Nov 23, 2021

Shadowfax Customer Care's response Dear Sir,
Greetings from Shadowfax!
We're truly sorry about your experience and keen to make it right. Kindly allow us some time to escalate the issue with our team and get back to you with an update.â€¨
Regards, â€¨Team shadowfax

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Address: Aligarh

Website: Shadowfax

I have to complaint abt the delivery boy his behaviour is sooo sooo arrogant way of talking is sooo vulgar so rude .I cancel my order I called him too picked my refund order he is like mam you cancel your all order cancel this one too

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Shadowfax Customer Care

Nov 22, 2021

Verified Support

Dear Ananya,

We're truly sorry about your experience and keen to make it right. Please share the AWB number with us via [protected]@shadowfax.in to expedite the resolution.

Sincerely,
Team Shadowfax

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Address: Yaseenganj Campbell road Balagang Lucknow

Pick up is not done last 18th days please pick up urgent

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Shadowfax Customer Care

Nov 21, 2021

Verified Support

Hi Vivek, we are sorry for the delay that happened. Please reach out to us via [protected]@shadowfax.in so that we can look into this for you.

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I have not received my item which is shown as delivered. I ordered in prepaid and didn’t get it but it was shown as delivered please enquire about it. It’s really very disappointment about shadowfax.
Order I’d - [protected]
Tracking I’d- SF[protected]FPL

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Shadowfax Customer Care

Nov 21, 2021

Verified Support

Hi Pooja, this surely isn't what we want you to experience. Please share your concern with us via [protected]@shadowfax.in so that we can get this resolved at the earliest.

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