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Shadowfax Complaints & Reviews

1.8
Updated: Nov 28, 2025
Complaints 1467
Resolved
438
Unresolved
1029
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A
Aasha Reddy
Oct 19, 2021
Resolved
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Resolved

I'm not booking this product pls return this and refound my money
+1 photos
Nov 27, 2021
Complaint marked as Resolved 
Shadowfax customer support has been notified about the posted complaint.
Verified Support
Oct 19, 2021
Shadowfax Customer Care's response
Hello,

Greetings from Shadowfax!

We sincerely apologize for your experience. Please share details of the issue you faced at [protected]@shadowfax.in and we assure you of a swift resolution.

Regards,
Team Shadowfax
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    S
    Seshu94
    Oct 19, 2021
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    My parcel with tracking id
    SF[protected]FPL
    Shows delivered.. but i didnt get the parcel .. not a call or sms that its gonna deliver
    I want to know where my parcel gone
    Shadowfax customer support has been notified about the posted complaint.
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      K
      Kritika Baluja
      Oct 18, 2021
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      I initiated a return request on 4th september and the return has not been made yet, I have called them around 100s of times and there is still no response. Today I received a message that the pick up will be done today and I myself called the delivery agent and he said that it will be done the next day and after some time I received a message that the customer was not reachable. These are heights of bad service, please help with the pick up
      Shadowfax customer support has been notified about the posted complaint.
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        A
        Anjali Thakur Dashmukhe
        Oct 18, 2021
        Resolved
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        Resolved

        Address: 104 chintan pawanstotra, Vasant valley

        Calling u again n agian but not getting any response from your company want to return my parcel i[censored]r company not fulfill my problem then taking serious action by police that the company is truely fraud...not a single complain number
        Nov 20, 2021
        Complaint marked as Resolved 
        Shadowfax customer support has been notified about the posted complaint.
        Verified Support
        Oct 20, 2021
        Shadowfax Customer Care's response
        Dear Anjali,

        Greetings from Shadowfax!

        We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

        Regards,
        Team Shadowfax
        All time sent me this type of messages but don't give any other response
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          B
          Balveer Shanu
          Oct 17, 2021
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          I had referred my friend to join Shadowfax as a delivery partner.

          I have to get Rs. 1000 after completing his 50 orders within a 30 days.

          But I did not get any peny for it
          Shadowfax customer support has been notified about the posted complaint.
          Dear Shanu,

          Greetings from Shadowfax!

          We'd like to take a closer look at your concern. Kindly share your Shadowfax ID along with your registered mobile number so that we can assist you further

          Regards,
          Team Shadowfax
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            M
            MCA 1-09 Priyanka passi
            Oct 16, 2021
            Resolved
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            Resolved

            Address: bathinda

            I ordered a parcel from meesho..my order is showing delivered but i did not received my order yet...send it soon
            Nov 20, 2021
            Complaint marked as Resolved 
            Shadowfax customer support has been notified about the posted complaint.
            Verified Support
            Oct 20, 2021
            Shadowfax Customer Care's response
            Dear Priyanka,

            Greetings from Shadowfax!

            We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

            Regards,
            Team Shadowfax
            Dear Priyanka,

            Greetings from Shadowfax!

            We sincerely apologize for your experience. Please share details of the issue you faced at [protected]@shadowfax.in and we assure you of a swift resolution. 

            Regards,
            Team Shadowfax
            Im facing the same
            Have u got any resolution?
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              P
              PrincyK
              from Kanpur, Uttar Pradesh
              Oct 15, 2021
              Resolved
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              Resolved

              I had placed a order with meesho on Oct 6, 2021 but on Oct 15, 2021 I got a mail that your order is delivered. I received no call or msg that showed delivery boy name or number. It was a prepaid order .I want refund of product ordered or the product itself
              Nov 20, 2021
              Complaint marked as Resolved 
              Shadowfax customer support has been notified about the posted complaint.
              Verified Support
              Oct 20, 2021
              Shadowfax Customer Care's response
              Hello,

              Greetings from Shadowfax!

              We sincerely apologize for your experience. Please share details of the issue you faced at [protected]@shadowfax.in and we assure you of a swift resolution.

              Regards,
              Team Shadowfax
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                N
                NaveenN43
                from Bengaluru, Karnataka
                Oct 13, 2021
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                Address: Chandapura bangalore
                Website: ShadowFax

                I have ordered for wild craft rain coat in Flipkart and it's shipped through ekart logistics now the product is in shadowFaxchandapurODH_BLR hub. It was supposed to be delivered on 12th of October and it was out for delivery on the same day but the delivery executive updated undelivered attempt and again today he have updated undelivered attempt customer rejected. I didn't get single call or msg from the courier end is this the way ur organisation is working pls look into the problem and deliver the product asap for Reference tracking ID FMPC[protected]
                Shadowfax customer support has been notified about the posted complaint.
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                  T
                  THE GROWING BEAST
                  Oct 13, 2021
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                  Address: Opposite Tajview hotel, Fatehabad road tajganj

                  Hii, iam shakti I ordered some thing from meesho today on 13th October I received a call from your delivery boy I don't remember his name and he said that he has a delivery of my and come on main road I reached there within a 5 min but delivery boy was not there I waited there for half an hour but he not come I try to call him but he not picking up my call after that his phone was busy I wait there and come back home so I want to ask you this kind of service you provide to your costumer I want full explanation why he not come and I want your senior manager email I'd and his number.
                  Shadowfax customer support has been notified about the posted complaint.
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                    M
                    Mohsin Vhora
                    Oct 12, 2021
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                    Address: Anand

                    Hyy..
                    My name mohsin salimbhai vhora...
                    Anand hub, GUJARAT
                    MAI 1 years se uper waqt ho chuka haia ur job krta hu...mujhe har month salary issue rehta hai aur solution nhi dete aapke TL Aur baaki unse uper ke log...
                    Plsss solution karao...
                    Mere kaafi payout nhi mile jo milne cchaiye the plsss
                    Shadowfax customer support has been notified about the posted complaint.
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                      D
                      debasis143
                      from Bhubaneswar, Odisha
                      Oct 11, 2021
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                      Address: Bhubaneswar, Odisha

                      My Product has mismatched. so i returned my product but till time i have not refund my money i.e 499/-. Who provides services (Mr. Hareesh) now their contact number switch off or block my number. The service provider number is +[protected] & +91 [protected]. please help me to refund my amount.
                      +1 photos
                      Shadowfax customer support has been notified about the posted complaint.
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                        D
                        debasis143
                        from Bhubaneswar, Odisha
                        Oct 11, 2021
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                        Address: Bhubaneswar, Odisha

                        My Product has mismatched. so i returned my product but till time i have not refund my money i.e 499/-. Who provides services now their contact number switch off or blocked my number. The service provider number is +[protected] & +91 [protected]. please help me to refund my amount.
                        Shadowfax customer support has been notified about the posted complaint.
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                          S
                          Samreen Zal ahra
                          Oct 10, 2021
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                          Respected Sir/Ma'am,
                          My Name is Samreen, I Ordered Jivika Petite Women Women Kurta Sets (Blue Kaftan) From Meesho On 28th September 2021 and Sender Sent It. But Due Size Issue I Put It On The Exchange On Lower Size. Pickup was done on[protected], It Should Be Delivered By Tommorow.
                          I Waited Whole Day For My Delivery. But Nor The Delivery Executive Called Nor Msged Me. Last Time I Checked on 23:30 p.m On[protected], the delivery was yet to be made. And On 10th Oct 2021, At 02:00 A.m It Showed That My "Product Have Been Delivered". I didn't received my product and it was paid order.
                          I don't know where the heck my product gone, I tried to shadowfax customer care but failed to get any help. If This Continues I Am Afraid I Have To Sue You For This, Because It Was Your Responsibility To Take Care That Our Product Should Be Delivered To It's Rightful Owner.And My Issue Has Not Been Resolved Yet.
                          Thank you
                          Kindly Reach Out To Me ASAP.

                          Regards,
                          Samreen

                          Tracking ID : SF[protected]FPL
                          Shadowfax customer support has been notified about the posted complaint.
                          Oct 10, 2021
                          Updated by Samreen Zal ahra
                          Respected Sir/Ma'am,
                          My Name is Samreen, I Ordered Jivika Petite Women Women Kurta Sets (Blue Kaftan) From Meesho On 28th September 2021 and Sender Sent It. But Due Size Issue I Put It On The Exchange On Lower Size. Pickup was done on[protected], It Should Be Delivered By Tommorow.
                          I Waited Whole Day For My Delivery. But Nor The Delivery Executive Called Nor Msged Me. Last Time I Checked on 23:30 p.m On[protected], the delivery was yet to be made. And On 10th Oct 2021, At 02:00 A.m It Showed That My "Product Have Been Delivered". I didn't received my product and it was paid order.
                          I don't know where the heck my product gone, I tried to shadowfax customer care but failed to get any help. If This Continues I Am Afraid I Have To Sue You For This, Because It Was Your Responsibility To Take Care That Our Product Should Be Delivered To It's Rightful Owner.And My Issue Has Not Been Resolved Yet.
                          Thank you
                          Kindly Reach Out To Me ASAP.

                          Regards,
                          Samreen

                          Tracking ID : SF[protected]FPL
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                            S
                            Samreen Zahra
                            Oct 10, 2021
                            Resolved
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                            Resolved

                            5 hours ago

                            Respected Sir/Ma'am,

                            My Name is Samreen, I Ordered Jivika Petite Women Women Kurta Sets (Blue Kaftan) From Meesho On 28th September 2021 and Sender Sent It. But Due Size Issue I Put It On The Exchange On Lower Size. Pickup was done on[protected], It Should Be Delivered By Tommorow.

                            I Waited Whole Day For My Delivery. But Nor The Delivery Executive Called Nor Msged Me. Last Time I Checked on 23:30 p.m On[protected], the delivery was yet to be made. And On 10th Oct 2021, At 02:00 A.m It Showed That My "Product Have Been Delivered". I didn't received my product and it was paid order.

                            I don't know where the heck my product gone, I tried to shadowfax customer care but failed to get any help. If This Continues I Am Afraid I Have To Sue You For This, Because It Was Your Responsibility To Take Care That Our Product Should Be Delivered To It's Rightful Owner.

                            Thank you

                            Kindly Reach Out To Me ASAP.

                            Regards,

                            Samreen

                            Tracking ID : SF[protected]FPL
                            Oct 10, 2021
                            Complaint marked as Resolved 
                            My Problem is not resolved pls help me to resolve, it was paid order. Delivery Executive Delivered To Someone. Please I Beg You.
                            Shadowfax customer support has been notified about the posted complaint.
                            Oct 10, 2021
                            Updated by Samreen Zahra
                            5 hours ago

                            Respected Sir/Ma'am,  

                            My Name is Samreen, I Ordered Jivika Petite Women Women Kurta Sets (Blue Kaftan) From Meesho On 28th September 2021 and Sender Sent It. But Due Size Issue I Put It On The Exchange On Lower Size. Pickup was done on[protected], It Should Be Delivered By Tommorow. 

                            I Waited Whole Day For My Delivery. But Nor The Delivery Executive Called Nor Msged Me. Last Time I Checked on 23:30 p.m On[protected], the delivery was yet to be made. And On 10th Oct 2021, At 02:00 A.m It Showed That My "Product Have Been Delivered". I didn't received my product and it was paid order. 

                            I don't know where the heck my product gone, I tried to shadowfax customer care but failed to get any help. If This Continues I Am Afraid I Have To Sue You For This, Because It Was Your Responsibility To Take Care That Our Product Should Be Delivered To It's Rightful Owner.

                            Thank you 

                            Kindly Reach Out To Me ASAP.

                            Regards,  

                            Samreen

                            Tracking ID : SF[protected]FPL
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                              S
                              Samreen Zahra
                              Oct 10, 2021
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                              Address: 300/5 okhla Main market, Jamia nagar

                              Respected Sir/Ma'am,

                              My Name is Samreen, I Ordered Jivika Petite Women Women Kurta Sets (Blue Kaftan) From Meesho On 28th September 2021 and Sender Sent It. But Due Size Issue I Put It On The Exchange On Lower Size. Pickup was done on[protected], It Should Be Delivered By Tommorow.

                              I Waited Whole Day For My Delivery. But Nor The Delivery Executive Called Nor Msged Me. Last Time I Checked on 23:30 p.m On[protected], the delivery was yet to be made. And On 10th Oct 2021, At 02:00 A.m It Showed That My "Product Have Been Delivered". I didn't received my product and it was paid order.

                              I don't know where the heck my product gone, I tried to shadowfax customer care but failed to get any help. If This Continues I Am Afraid I Have To Sue You For This, Because It Was Your Responsibility To Take Care That Our Product Should Be Delivered To It's Rightful Owner.

                              Thank you

                              Kindly Reach Out To Me ASAP.

                              Regards,

                              Samreen

                              Tracking ID : SF[protected]FPL
                              Shadowfax customer support has been notified about the posted complaint.
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                                M
                                Maria Roseline
                                from Bengaluru, Karnataka
                                Oct 10, 2021
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                                Address: Koramangala Bangalore

                                They haven't updated the status of delivery. Its been almost a week, still Order #[protected] is out for delivery. They delivered the product last week on 03rd October, 2021, I was not able return the product as the status is still the same.
                                +3 photos
                                Shadowfax customer support has been notified about the posted complaint.
                                Oct 11, 2021
                                Updated by Maria Roseline
                                No action has been taken by the concerned team
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                                  J
                                  Jeno Prabhu
                                  Oct 9, 2021
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                                  Address: Selvi Tower 1, 4 E, Vijaya shanthi aptment, chettipedu near saveetha medical College Pincode- 602105 9786523333

                                  Pls sir my products not received long days ago product tracking number: SF[protected]FPL . So pls take action.
                                  Shadowfax customer support has been notified about the posted complaint.
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                                    S
                                    saranya jeffy
                                    Oct 9, 2021
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                                    Order #[protected]

                                    product got picked up but not updated on the messho app. It is been 3 days. Didn't get the refund. Meesho also not taking things seriously. Yesterday I called the customer service to update the status, but that messho representative didn't save it. Altogether worst experience.

                                    Please solve the issue.
                                    Shadowfax customer support has been notified about the posted complaint.
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                                      F
                                      frustratedbuyer121
                                      Oct 8, 2021
                                      Resolved
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                                      Resolved

                                      Address: delhi

                                      From 15 days, i am contacting them for pickup, they updated pickup status as customer not contactable, cheaterssssssssssss
                                      Nov 8, 2021
                                      Complaint marked as Resolved 
                                      Shadowfax customer support has been notified about the posted complaint.
                                      Verified Support
                                      Oct 08, 2021
                                      Shadowfax Customer Care's response
                                      Dear Sir/Madam,

                                      Greetings from Shadowfax!

                                      We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                                      Regards,
                                      Team Shadowfax
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                                        R
                                        Ritikajjw
                                        from Kolkata, West Bengal
                                        Oct 7, 2021
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                                        The pickup person took 3 T-shirt’s .got refund for 1 and he didn’t gv the other 2 to the company ..n I’m not getting my refund .
                                        I have all the details
                                        Shadowfax customer support has been notified about the posted complaint.
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