Shadowfax Complaints & Reviews

I am from hyderabad .I have ordered the product from glowroad but i didnt receive my product. It shows as cancelled and I paid it online.. So kindly look into the issue...order id is #[protected]

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Salma afreen

Oct 25, 2021

Please refund my amount

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The delivery guys was misbehaving with me and misguide me and he update status of my order whatever he wants. He was not connect with me at all he was big fraud and liar. Plz as soon as give it to my parcel. I am fed up all of this since 14 days. Plz don't play with my patience

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Address: Singarayakonda

They were not responding calls and late delivary in Prakasam district

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Address: 8-51upatairs., Kavadi sreet

Cal me [protected], andhra pradesh, kurnool

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Shadowfax Customer Care

Oct 22, 2021

Verified Support

Hello,

Greetings from Shadowfax!

We sincerely apologize for your experience. Please share details of the issue you faced at [protected]@shadowfax.in and we assure you of a swift resolution.

Regards,
Team Shadowfax

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I have booked a parcel order I'd #[protected] by shiprocket through shadofax on 4 th oct but after 9 th oct there are no update and status is in transit.And every day expected delivery date is changing to future date.I have called multiple times to shiprocket & shadofax but not getting any resoution.very very poor service.I do not know the parcel whether exist or not.Even I am trying to call them they are not giving any solution and no update on delivery.Please do the needful and make it delivered ASAP.
AWB SF[protected]KR

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Address: Bangalore

The product is not delivered but the agent is extending the date so pls solve this problem...

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Address: Bowenpally

Shadow fax has update in app that parcel is delivered but I ave not receive any parcel
Tracking is
SF[protected]FPL

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Address: Hosur

I m manusha from hosur. I have ordered the product but i didnt receive my product. It shows as delivered and it was a prepaid order. So kindly look into the issue

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This is Priya from Chennai. I have ordered a gift from meesho for my mother's birthday. I got a call from shadowfax stating that your product will be delivered on 19th October. When I track my order it is being rescheduled for the past two days. Today is my mother's birthday. So arrange me to get my product delivered by today evening.

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Address: Near Gurudwara, Village Faridpur, TDI City, Panipat, Village Faridpur

We have daily 70-80 order to delever but your pickup boy did not come

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Shadowfax Customer Care

Oct 20, 2021

Verified Support

Hello,

Greetings from Shadowfax!

We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

Regards,
Team Shadowfax

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Address: 2.9.579.4 SRI LAKSHMINAGAR COLONY SRI LAXMINAGAR, WADDEPALLI, OPPOSIT TO REDDY MARRAGE HALL

Website: www.shadowfax.in

I have been trying to reach the customer support and there has been no responce not there has been any callback, my order has reached my delivery location as on 13th october 2021, and till date there has been no delivery attempt that ahs been made its almost 7 days that the prodcut has reached and its not delivered. Ther ehas been no update on the tracking also as to what is the exact issue.
This is the worst delivery service provider i have seen till now, who is least bother for providing any kind of service

Nov 22, 2021

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Oct 22, 2021

Shadowfax Customer Care's response Dear Satvik,

Greetings from Shadowfax!

As per the update received from our team, your shipment has been delivered successfully. Do let us know if we can help you in any other way.

Regards,
Team Shadowfax

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satvik reddy

Oct 20, 2021

How many days exactly they will take to call back, because i have tried to reach them and they never call back for any kind of resolution.

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N

Nithin roman

Dec 6, 2021

Hi team,

Order number : SF[protected]FPL
Register number :[protected]

Alternative Contact number :[protected]

Meesho app order number: [protected]

Issue : my order not yet received..but updated as delivered to customer ..please kindly look into it soon as possible ..

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N

Nithin roman

Dec 6, 2021

team,

Order number : SF[protected]FPL
Register number :[protected]

Alternative Contact number :[protected]

Meesho app order number: [protected]

Issue : my order not yet received..but updated as delivered to customer ..please kindly look into it soon as possible ..

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Address: 2/10th lane, Brodipet, Guntur-522002

Actually, my pick up address is brodipet, 2nd line, but
Delivery agent went to the wrong address of amaravathi road instead of my address and placed in the status QC failed due to mismatch of product handover by customer even with out visiting the pickup location

Nov 27, 2021

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Oct 22, 2021

Shadowfax Customer Care's response Dear Raju,

Greetings from Shadowfax!

We tried reaching you on your mobile number but were unsuccessful as the call went unanswered. Please share with us your convenient time for us to connect with you.

Regards,
Team Shadowfax

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I have booked a parcel by shiprocket through shadofax on 4 th oct but after 9 th oct there are no update and status is in transit.And every day expected delivery date is changing to future date.I have called multiple times to shiprocket & shadofax but not getting any resoution.very very poor service.I do not know the parcel whether exist or not.Even I am trying to call them they are not giving any solution and no update on delivery.Please do the needful and make it delivered ASAP.
AWB SF[protected]KR

Contact no [protected]

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Address: 356/2 M.B road Belghoria nimta bazar near jogendro vaban ceramony house

R[protected]FPL not take place by the company

Shadowfax customer support has been notified about the posted complaint.

Oct 19, 2021

Updated by Mamoni Ghosh Please help R[protected]FPL

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Address: 356/2 M.B road Belghoria nimta bazar near jogendro vaban ceramony house

I return a product return id (R[protected]FPL) 10th October but 19 October but they didn't contact me

Oct 19, 2021

Complaint marked as Resolved

R165280495FPL that's a return I'd not take place by the shadowfax

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Sellakkannan

from Theni, Tamil Nadu

Dec 26, 2021

Very very wost courier service totally this one fraud courier

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I'm not booking this product pls return this and refound my money

Nov 27, 2021

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Oct 19, 2021

Shadowfax Customer Care's response Hello,

Greetings from Shadowfax!

We sincerely apologize for your experience. Please share details of the issue you faced at [protected]@shadowfax.in and we assure you of a swift resolution.

Regards,
Team Shadowfax

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My parcel with tracking id
SF[protected]FPL
Shows delivered.. but i didnt get the parcel .. not a call or sms that its gonna deliver
I want to know where my parcel gone

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I initiated a return request on 4th september and the return has not been made yet, I have called them around 100s of times and there is still no response. Today I received a message that the pick up will be done today and I myself called the delivery agent and he said that it will be done the next day and after some time I received a message that the customer was not reachable. These are heights of bad service, please help with the pick up

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Address: 104 chintan pawanstotra, Vasant valley

Calling u again n agian but not getting any response from your company want to return my parcel i[censored]r company not fulfill my problem then taking serious action by police that the company is truely fraud...not a single complain number

Nov 20, 2021

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Oct 20, 2021

Shadowfax Customer Care's response Dear Anjali,

Greetings from Shadowfax!

We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

Regards,
Team Shadowfax

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A

Anjali Thakur Dashmukhe

Oct 18, 2021

All time sent me this type of messages but don't give any other response

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I had referred my friend to join Shadowfax as a delivery partner.

I have to get Rs. 1000 after completing his 50 orders within a 30 days.

But I did not get any peny for it

Shadowfax customer support has been notified about the posted complaint.

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Shadowfax Customer Care

Oct 18, 2021

Verified Support

Dear Shanu,

Greetings from Shadowfax!

We'd like to take a closer look at your concern. Kindly share your Shadowfax ID along with your registered mobile number so that we can assist you further

Regards,
Team Shadowfax

Shadowfax Complaints & Reviews

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Shadowfax reviews & complaints page 50

Not delivered my order

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I'm complaining about the shadowfax delivery guy

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Late delivery

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Return product

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No status update on delivery and parcel also delayed 10 days but still not delivered and no status update need help ASAP

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Shadow fax

Parcel not receive

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I didn't receive my product but status shows as delivered

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Non delivery of the product

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Pickup boy did not come to my office

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Product is undelivered

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Not picking up the product by physical mode instead showing as quality check failed

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No status update on delivery and parcel also delayed 10 days but still not delivered and no status update.

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Return problem please help

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Return problem

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Women night wear

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Product not delivered but shows as delivered

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Return pick up not done

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Return to my parcel

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Referral scam

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