Submit a Complaint
Claimed

Shadowfax Complaints & Reviews

shadowfax.in
1.8
Updated: Jan 24, 2026
Complaints 1476
Resolved
442
Unresolved
1034
So far, so good. Shadowfax is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Shadowfax will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to Shadowfax

Having problems with Shadowfax?

File a complaint and get it resolved by Shadowfax customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Postal & Delivery Services
Shadowfax

Shadowfax reviews & complaints page 50

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
shopper House
Oct 21, 2021
Report
Copy

Address: Bowenpally

Shadow fax has update in app that parcel is delivered but I ave not receive any parcel
Tracking is
SF[protected]FPL
Shadowfax customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    M
    Manusha Gowda
    from Hosur, Tamil Nadu
    Oct 21, 2021
    Report
    Copy

    Address: Hosur

    I m manusha from hosur. I have ordered the product but i didnt receive my product. It shows as delivered and it was a prepaid order. So kindly look into the issue
    Shadowfax customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      M
      Mp20
      from CHENNAI, Tamil Nadu
      Oct 21, 2021
      Report
      Copy

      This is Priya from Chennai. I have ordered a gift from meesho for my mother's birthday. I got a call from shadowfax stating that your product will be delivered on 19th October. When I track my order it is being rescheduled for the past two days. Today is my mother's birthday. So arrange me to get my product delivered by today evening.
      Shadowfax customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        S
        Stile Incorp
        Oct 20, 2021
        Report
        Copy

        Address: Near Gurudwara, Village Faridpur, TDI City, Panipat, Village Faridpur

        We have daily 70-80 order to delever but your pickup boy did not come
        Shadowfax customer support has been notified about the posted complaint.
        View replies
        Hello,

        Greetings from Shadowfax!

        We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

        Regards,
        Team Shadowfax
        Reply
        Helpful
        Found this helpful?
        1 Comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          S
          satvik reddy
          Oct 20, 2021
          Resolved
          Report
          Copy
          Resolved

          Address: 2.9.579.4 SRI LAKSHMINAGAR COLONY SRI LAXMINAGAR, WADDEPALLI, OPPOSIT TO REDDY MARRAGE HALL
          Website: www.shadowfax.in

          I have been trying to reach the customer support and there has been no responce not there has been any callback, my order has reached my delivery location as on 13th october 2021, and till date there has been no delivery attempt that ahs been made its almost 7 days that the prodcut has reached and its not delivered. Ther ehas been no update on the tracking also as to what is the exact issue.
          This is the worst delivery service provider i have seen till now, who is least bother for providing any kind of service
          Nov 22, 2021
          Complaint marked as Resolved 
          Shadowfax customer support has been notified about the posted complaint.
          Verified Support
          Oct 22, 2021
          Shadowfax Customer Care's response           Dear Satvik,

          Greetings from Shadowfax!

          As per the update received from our team, your shipment has been delivered successfully. Do let us know if we can help you in any other way.

          Regards,
          Team Shadowfax
          View replies
          How many days exactly they will take to call back, because i have tried to reach them and they never call back for any kind of resolution.
          Reply
          Hi team,

          Order number : SF[protected]FPL
          Register number :[protected]

          Alternative Contact number :[protected]

          Meesho app order number: [protected]

          Issue : my order not yet received..but updated as delivered to customer ..please kindly look into it soon as possible ..
          Reply
          team,

          Order number : SF[protected]FPL
          Register number :[protected]

          Alternative Contact number :[protected]

          Meesho app order number: [protected]

          Issue : my order not yet received..but updated as delivered to customer ..please kindly look into it soon as possible ..
          Reply
          Helpful
          Found this helpful?
          3 Comments
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            R
            rajuriders3
            from Guntur, Andhra Pradesh
            Oct 20, 2021
            Resolved
            Report
            Copy
            Resolved

            Address: 2/10th lane, Brodipet, Guntur-522002

            Actually, my pick up address is brodipet, 2nd line, but
            Delivery agent went to the wrong address of amaravathi road instead of my address and placed in the status QC failed due to mismatch of product handover by customer even with out visiting the pickup location
            Nov 27, 2021
            Complaint marked as Resolved 
            Shadowfax customer support has been notified about the posted complaint.
            Verified Support
            Oct 22, 2021
            Shadowfax Customer Care's response             Dear Raju,

            Greetings from Shadowfax!

            We tried reaching you on your mobile number but were unsuccessful as the call went unanswered. Please share with us your convenient time for us to connect with you.

            Regards,
            Team Shadowfax
            Helpful
            1 other people found this review helpful
            1 found this helpful
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              S
              Sagnik16
              from Kolkata, West Bengal
              Oct 20, 2021
              Report
              Copy

              I have booked a parcel by shiprocket through shadofax on 4 th oct but after 9 th oct there are no update and status is in transit.And every day expected delivery date is changing to future date.I have called multiple times to shiprocket & shadofax but not getting any resoution.very very poor service.I do not know the parcel whether exist or not.Even I am trying to call them they are not giving any solution and no update on delivery.Please do the needful and make it delivered ASAP.
              AWB SF[protected]KR

              Contact no [protected]
              Shadowfax customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                M
                Mamoni Ghosh
                from Kolkata, West Bengal
                Oct 19, 2021
                Report
                Copy

                Address: 356/2 M.B road Belghoria nimta bazar near jogendro vaban ceramony house

                R[protected]FPL not take place by the company
                Shadowfax customer support has been notified about the posted complaint.
                Oct 19, 2021
                Updated by Mamoni Ghosh                 Please help R[protected]FPL

                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  M
                  Mamoni Ghosh
                  from Kolkata, West Bengal
                  Oct 19, 2021
                  Resolved
                  Report
                  Copy
                  Resolved

                  Address: 356/2 M.B road Belghoria nimta bazar near jogendro vaban ceramony house

                  I return a product return id (R[protected]FPL) 10th October but 19 October but they didn't contact me
                  Oct 19, 2021
                  Complaint marked as Resolved 
                  R165280495FPL that's a return I'd not take place by the shadowfax
                  Shadowfax customer support has been notified about the posted complaint.
                  View replies
                  Very very wost courier service totally this one fraud courier
                  Reply
                  Helpful
                  3 other people found this review helpful
                  3 found this helpful
                  1 Comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    A
                    Aasha Reddy
                    Oct 19, 2021
                    Resolved
                    Report
                    Copy
                    Resolved

                    I'm not booking this product pls return this and refound my money
                    Nov 27, 2021
                    Complaint marked as Resolved 
                    Shadowfax customer support has been notified about the posted complaint.
                    Verified Support
                    Oct 19, 2021
                    Shadowfax Customer Care's response                     Hello,

                    Greetings from Shadowfax!

                    We sincerely apologize for your experience. Please share details of the issue you faced at [protected]@shadowfax.in and we assure you of a swift resolution.

                    Regards,
                    Team Shadowfax
                    Helpful
                    2 other people found this review helpful
                    2 found this helpful
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      S
                      Seshu94
                      Oct 19, 2021
                      Report
                      Copy

                      My parcel with tracking id
                      SF[protected]FPL
                      Shows delivered.. but i didnt get the parcel .. not a call or sms that its gonna deliver
                      I want to know where my parcel gone
                      Shadowfax customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        K
                        Kritika Baluja
                        Oct 18, 2021
                        Report
                        Copy

                        I initiated a return request on 4th september and the return has not been made yet, I have called them around 100s of times and there is still no response. Today I received a message that the pick up will be done today and I myself called the delivery agent and he said that it will be done the next day and after some time I received a message that the customer was not reachable. These are heights of bad service, please help with the pick up
                        Shadowfax customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          A
                          Anjali Thakur Dashmukhe
                          Oct 18, 2021
                          Resolved
                          Report
                          Copy
                          Resolved

                          Address: 104 chintan pawanstotra, Vasant valley

                          Calling u again n agian but not getting any response from your company want to return my parcel i[censored]r company not fulfill my problem then taking serious action by police that the company is truely fraud...not a single complain number
                          Nov 20, 2021
                          Complaint marked as Resolved 
                          Shadowfax customer support has been notified about the posted complaint.
                          Verified Support
                          Oct 20, 2021
                          Shadowfax Customer Care's response                           Dear Anjali,

                          Greetings from Shadowfax!

                          We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                          Regards,
                          Team Shadowfax
                          View replies
                          All time sent me this type of messages but don't give any other response
                          Reply
                          Helpful
                          Found this helpful?
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            B
                            Balveer Shanu
                            Oct 17, 2021
                            Report
                            Copy

                            I had referred my friend to join Shadowfax as a delivery partner.

                            I have to get Rs. 1000 after completing his 50 orders within a 30 days.

                            But I did not get any peny for it
                            Shadowfax customer support has been notified about the posted complaint.
                            View replies
                            Dear Shanu,

                            Greetings from Shadowfax!

                            We'd like to take a closer look at your concern. Kindly share your Shadowfax ID along with your registered mobile number so that we can assist you further

                            Regards,
                            Team Shadowfax
                            Reply
                            Helpful
                            Found this helpful?
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              M
                              MCA 1-09 Priyanka passi
                              Oct 16, 2021
                              Resolved
                              Report
                              Copy
                              Resolved

                              Address: bathinda

                              I ordered a parcel from meesho..my order is showing delivered but i did not received my order yet...send it soon
                              Nov 20, 2021
                              Complaint marked as Resolved 
                              Shadowfax customer support has been notified about the posted complaint.
                              Verified Support
                              Oct 20, 2021
                              Shadowfax Customer Care's response                               Dear Priyanka,

                              Greetings from Shadowfax!

                              We sincerely apologize for your experience. Please share details of the issue you faced along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

                              Regards,
                              Team Shadowfax
                              View replies
                              Dear Priyanka,

                              Greetings from Shadowfax!

                              We sincerely apologize for your experience. Please share details of the issue you faced at [protected]@shadowfax.in and we assure you of a swift resolution. 

                              Regards,
                              Team Shadowfax
                              Reply
                              Im facing the same
                              Have u got any resolution?
                              Reply
                              Helpful
                              Found this helpful?
                              2 Comments
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                P
                                PrincyK
                                from Kanpur, Uttar Pradesh
                                Oct 15, 2021
                                Resolved
                                Report
                                Copy
                                Resolved

                                I had placed a order with meesho on Oct 6, 2021 but on Oct 15, 2021 I got a mail that your order is delivered. I received no call or msg that showed delivery boy name or number. It was a prepaid order .I want refund of product ordered or the product itself
                                Nov 20, 2021
                                Complaint marked as Resolved 
                                Shadowfax customer support has been notified about the posted complaint.
                                Verified Support
                                Oct 20, 2021
                                Shadowfax Customer Care's response                                 Hello,

                                Greetings from Shadowfax!

                                We sincerely apologize for your experience. Please share details of the issue you faced at [protected]@shadowfax.in and we assure you of a swift resolution.

                                Regards,
                                Team Shadowfax
                                Helpful
                                2 other people found this review helpful
                                2 found this helpful
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  N
                                  NaveenN43
                                  from Bengaluru, Karnataka
                                  Oct 13, 2021
                                  Report
                                  Copy

                                  Address: Chandapura bangalore
                                  Website: ShadowFax

                                  I have ordered for wild craft rain coat in Flipkart and it's shipped through ekart logistics now the product is in shadowFaxchandapurODH_BLR hub. It was supposed to be delivered on 12th of October and it was out for delivery on the same day but the delivery executive updated undelivered attempt and again today he have updated undelivered attempt customer rejected. I didn't get single call or msg from the courier end is this the way ur organisation is working pls look into the problem and deliver the product asap for Reference tracking ID FMPC[protected]
                                  Shadowfax customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    T
                                    THE GROWING BEAST
                                    Oct 13, 2021
                                    Report
                                    Copy

                                    Address: Opposite Tajview hotel, Fatehabad road tajganj

                                    Hii, iam shakti I ordered some thing from meesho today on 13th October I received a call from your delivery boy I don't remember his name and he said that he has a delivery of my and come on main road I reached there within a 5 min but delivery boy was not there I waited there for half an hour but he not come I try to call him but he not picking up my call after that his phone was busy I wait there and come back home so I want to ask you this kind of service you provide to your costumer I want full explanation why he not come and I want your senior manager email I'd and his number.
                                    Shadowfax customer support has been notified about the posted complaint.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      M
                                      Mohsin Vhora
                                      Oct 12, 2021
                                      Report
                                      Copy

                                      Address: Anand

                                      Hyy..
                                      My name mohsin salimbhai vhora...
                                      Anand hub, GUJARAT
                                      MAI 1 years se uper waqt ho chuka haia ur job krta hu...mujhe har month salary issue rehta hai aur solution nhi dete aapke TL Aur baaki unse uper ke log...
                                      Plsss solution karao...
                                      Mere kaafi payout nhi mile jo milne cchaiye the plsss
                                      Shadowfax customer support has been notified about the posted complaint.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        D
                                        debasis143
                                        from Bhubaneswar, Odisha
                                        Oct 11, 2021
                                        Report
                                        Copy

                                        Address: Bhubaneswar, Odisha

                                        My Product has mismatched. so i returned my product but till time i have not refund my money i.e 499/-. Who provides services (Mr. Hareesh) now their contact number switch off or block my number. The service provider number is +[protected] & +91 [protected]. please help me to refund my amount.
                                        Shadowfax customer support has been notified about the posted complaint.
                                        Helpful
                                        1 other people found this review helpful
                                        1 found this helpful
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                        Comment Guidelines
                                          I want to submit Complaint Positive Review Neutral Comment
                                          Add Image
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit

                                          Related businesses

                                          Real Packers And Movers
                                          5
                                          (3)
                                          Blazeflash Couriers
                                          2.1
                                          (283)
                                          Shree Nandan Courier Service
                                          1
                                          (181)