Submit a Complaint
Claimed

Shadowfax Complaints & Reviews

shadowfax.in
1.8
Updated: Nov 28, 2025
Complaints 1467
Resolved
438
Unresolved
1029
So far, so good. Shadowfax is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Shadowfax will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to Shadowfax

Having problems with Shadowfax?

File a complaint and get it resolved by Shadowfax customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Postal & Delivery Services
Shadowfax

Shadowfax reviews & complaints page 55

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
D
Diasukhramani
Aug 23, 2021
Report
Copy

I stay in kalyan 421301, the person that picks up my parcel is very rude.since i cant disclose the number here, i wont. The person was even rude to the elders at my home for no reason.
I'm gonna stop sgipping parcels through shadowfax from now onwards.
Shadowfax, action must be taken against this! Or i wont spare the person
Shadowfax customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    G
    gurpreet.alwar
    from Delhi, Delhi
    Aug 23, 2021
    Report
    Copy

    Hi

    I didnt order anything but i got one courier (kurti and plazzo) as COD. I was not at home so my family member received the order and paid the amount Rs 850. Later i checked that i also got message and that message was having delivery PIN as well but that was not asked during order delivery.

    After that i tried to reach Shadowfax customer care but they always say " we will get back to you in 24 hours but even after a week i didnt get any call from shadowfax". Tried delivery boy number mentioend in message. that number is invalid Registered online complaint on shadowfax but didnt get any response. its a scam. I need my money back from shadowfax. Got the message below:
    Arriving Today: Your Manzoor order with partner[protected] PIN 9179. Track and opt for contactless delivery:https://tracker.shadowfax.in/#/track/86CAB8CF4390EA1D57A181B1081C5889/F...⇄ .Please share the delivery code 8234 with the delivery partner for confirmation on status. - Shadowfax
    Shadowfax customer support has been notified about the posted complaint.
    Helpful
    2 other people found this review helpful
    2 found this helpful
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      Z
      ZAYEEM RUKNUDDIN
      Aug 22, 2021
      Report
      Copy

      I booked the shipment through shiprocket.
      SF[protected]KR
      Intercity destination and it didn't get delivered yet.
      Worst service..other service partner delivered next day.. improve your service to build the customer trust
      Shadowfax customer support has been notified about the posted complaint.
      Helpful
      2 other people found this review helpful
      2 found this helpful
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        C
        Cozy
        Aug 21, 2021
        Report
        Copy

        Shipment despatched thru' Shadowfax from Tamilnadu vide Order SF[protected]SDM dated 3.8.21 for delivery at Pune. The shipment collected by the courier on 3.8.21 and reached Mumbai on 10.08.2021. Since then the same is stuck and remain unmoved. Since shipment contains urgently required Health product the matter was taken up with them almost daily without any effect inspite of the repeated assurance for early delivery by Shadofax.
        I have also requested them to return it to the sender i[censored]nable to deliver to the consignee as the product has an expiry date. But my repeated request fall on deaf ear of Shadowfax.
        Don't know how to wake Shadowfax for a positive result, really disappointed.
        Shadowfax may take action to deliver or return the shipment at the earliest instead of keeping the package with them.
        Shadowfax customer support has been notified about the posted complaint.
        View replies
        i also fed up by shadow fx courier which location is siliguri-734001.
        a lot of people felt very very bad behaviour from shadowfx siliguri.very very bad courier service in india.
        Reply
        Helpful
        Found this helpful?
        1 Comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          C
          Cozy
          Aug 21, 2021
          Report
          Copy

          Shipment despatched they're Shadowfac from Tamilnadu vide Order SF[protected]SDM dated 3.8.21 for delivery at Pune. The shipment collected by the courier on 3.8.21 and reached Mumbai on 10.08.2021. Since then the same is stuck and unmoved. Health product is shipped vide above and requirement is very urgent. So observing the same matter was taken up with them almost daily without any effect inspite of the assurance for early delivery by Shadofax.
          I have also requested them to return it to the sender i[censored]nable to deliver to the consignee since product has an expiry date. But my repeated request fall on deaf ear.
          Don't know how to wake Shadowfax for a positive result, really disappointed.
          Shadowfax may take action to deliver or return the shipment at the earliest instead of keeping the package with them.
          Shadowfax customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            J
            Janhavi Jayant
            Aug 21, 2021
            Report
            Copy

            Ordered Product is not delivered yet.
            8 days complete but I am not recieve my parcel
            Shadowfax customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              P
              Poonamjais
              Aug 21, 2021
              Report
              Copy

              Address: BHAGAT SINGH NAGAR NO. 2 RAJARAM LANE NEW LINK R

              SF[protected]FPL this is my tracking id... I still did not recived my parcel... The courier executive dont came at my place to serve... And when I called him. He said I'll come tomorrow... Like this 10 days gone... And now when I called to company thy are saying to pay ₹5 . I dnt know why thy are doing this to me Or every custmer... This is kind of Harresament... Pls look into this. Either no one will chooose to courior thr product with this pathetic service... Worst experience ever...
              Shadowfax customer support has been notified about the posted complaint.
              View replies
              Yes never gonna use or recommend anyone to use Shadowfax service.
              Reply
              Helpful
              3 other people found this review helpful
              3 found this helpful
              1 Comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                B
                Bunu Adhya
                Aug 21, 2021
                Report
                Copy

                When your pick up boy came to take the order he behaved so rudely and refused to take it cheap services you and that meesho have
                Shadowfax customer support has been notified about the posted complaint.
                View replies
                i also seems like u.a return pickup order given to shadowfx by meesho but when rider sometime come and without come refused to pickup that product.i also complain in meesho but they only assure not resolve.may be required block shadow fx courier and their associate member by meesho.very very low service in india.
                Reply
                Helpful
                Found this helpful?
                1 Comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  C
                  chandrika akurathi
                  Aug 19, 2021
                  Report
                  Copy

                  Address: Urmilaben nileshbhai vekariya

                  I received an order which is not placed by me it is S DJ Shed Purple shirt
                  Shadowfax customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    M
                    Mithi14
                    Aug 18, 2021
                    Report
                    Copy

                    I have ordered a jeans from Meesho they are delivering that through Shadowfax... Suddenly my order status was keeped on hold they are saying it's because I want open delivery... I waited for 3 to 4 days ... But the status is same then I paid them so that they can continue my order... Next day they the status was running on time... But at the time of delivery the did not contacted me and cancelled my order without my permission... And also not returning my amount... And saying they don't have the money... And they cannot do anything and Shadowfax is also not answering any calls
                    +1 photos
                    Shadowfax customer support has been notified about the posted complaint.
                    Helpful
                    2 other people found this review helpful
                    2 found this helpful
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      N
                      Nechuzzzz
                      Aug 18, 2021
                      Report
                      Copy

                      Long long delay for delivering the product. I[censored] dont need to deliver the products. Then close down your service. Thats better. Worst service.. Because of this courier service, meesho and other online apps rating will go down.
                      Shadowfax customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        A
                        ak9958776
                        Aug 17, 2021
                        Report
                        Copy

                        Address: my address siliguri,pin code 734001,

                        Shadowfx courier of siliguri which pin code is 734001 is very very bad servicer in india.i bought a product from meesho then product is too dirty then submit for return that product then meesho assign to shadowfx courier for pickup but courier boy come and cheak product and demand like as new photo like shining and without any issue.then a lot of say thhat due to dirty and different color causes i submit return then he rudly answered like a company owner.is courier service is worst in india by this office staff.so plz suspend all this type of staff of shadowfx otherwise after some time shadowfx courier may be closed.
                        Shadowfax customer support has been notified about the posted complaint.
                        View replies
                        It's true exactly this happened with me he saw the torn dresses and refused to take it and I didn't got any refund daily I am calling meesho
                        Reply
                        Helpful
                        1 other people found this review helpful
                        1 found this helpful
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          V
                          Vinoda Chavan
                          Aug 17, 2021
                          Report
                          Copy

                          Address: Belgaum

                          I had a return request from Ajio where they assigned a delivery guy from shadofax delivery service. When the delivery guy arrived he took another 2 products which were for exchange from that same package and when I asked about it, he said Ajio will send the exchange products after he receives it and then he never returned. Finally when the exchange products came from Ajio I realised the guy from shadowfax delivery was a fraud who took my 2 products and switched off his phone
                          Here's his number - [protected]
                          His name - Anthony karvalho
                          Shadowfax customer support has been notified about the posted complaint.
                          Helpful
                          2 other people found this review helpful
                          2 found this helpful
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            L
                            L.V. Thalapathy Shyaam
                            Aug 17, 2021
                            Report
                            Copy

                            My friend has wrongly ordered this product so please cancel this order pleaseee
                            Shadowfax customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              R
                              Refo
                              Aug 16, 2021
                              Report
                              Copy

                              I am very disappointed. The delivery person is very bad. He harras me. I don't want to see that person. I don't know his name. But he know my name and my phone number. He message me in midnight. He called me some nicknames, oneday i ordered some things, I send my brother to picked up the courier. The next delivery the delivery man said please send your brother please you come. I want to talk you. He said. What is this. This is your company manners? Very shame on your delivery person. Don't sent that person again. I don't know his name. But his age is above 45. He delivery in meenambalpuram, madurai. Please take action for this. This may cause some police case. Mind it that delivery person. Kindly send response. I hope you will take action.
                              Shadowfax customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                S
                                S13
                                Aug 16, 2021
                                Report
                                Copy

                                Wrote:
                                Dear Team

                                I have ordered two hand bags from Ajio on 28th July 2021
                                Order ID-#FL[protected]

                                Which was delievered on 5th Aug 2021
                                Quality of product was too low
                                I initiated return request on same day Return ID-#42627484

                                Pickup was scheduled on 6th Aug 2021
                                I didnt recieve any call or any pickup boy visited on my delievery address today

                                Delivery Address- HDFC Bank LTD VPO Rehana Jattan Domeli Road Phagwara District Kapurthala

                                And on Ajio app status was updated pickup attempted but failed

                                Kindly arrange pickup of the product and Initiate my refund Amount Rs 5307.57/- on priority basis

                                Pickup is showing on hold from shadowfax but I have not received any call for pickup

                                I want my refund plz pickup my order
                                Worst experience I ever had

                                Regards
                                Sidharth mehra
                                +1 photos
                                Shadowfax customer support has been notified about the posted complaint.
                                Helpful
                                1 other people found this review helpful
                                1 found this helpful
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  R
                                  Renuka Yadnik
                                  Aug 15, 2021
                                  Report
                                  Copy

                                  I have ordered 2 sarees from meesho .The delivery boy has given me one and said the total amt to pay.when he went i opened the parcel and it was only one saree.i have complaint on the link from which i got the msg ..That your parcel will be coming today pay 800rs. But no response from customer care.pls see to it.i want my saree or return my money. Its our hard earned money.
                                  Shadowfax customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    G
                                    Gameroid Gaming
                                    Aug 15, 2021
                                    Report
                                    Copy

                                    I saw my glass was broken when I opened the box
                                    +2 photos
                                    Shadowfax customer support has been notified about the posted complaint.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      A
                                      AsthaRathore
                                      Aug 15, 2021
                                      Report
                                      Copy

                                      Address: B-99 Singh Bhoomi Khatipura, Jaipur

                                      I order a bag from an Instagram page and your delivery company deliver a wrong product to me but it was picked after complaining about it but I haven't received my right order yet. Your delivery mam told me that the right order will come in 5 days but it's been a week and I haven't received my order till now.
                                      Shadowfax customer support has been notified about the posted complaint.
                                      Helpful
                                      3 other people found this review helpful
                                      3 found this helpful
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        Y
                                        Yashu Agarwal
                                        from Powai, Maharashtra
                                        Aug 14, 2021
                                        Report
                                        Copy

                                        Address: Bareilly

                                        This is to inform you that I have ordered the product from Ajio but received the wrong prouduct so I just requested for return but this shadowfax in between chnaged my product with the other before giving back to ajio. As a result ajio refuses to accept the product stating that it's a non ajio product. And the product which we received yesterday was different from what we have returned. I am attaching some of thr photos below kindly check. Also this time we received the product with the packaging of shodowfax as well. The order no. With ajio is #FL[protected].other details are

                                        Name: Vanshika Agarwal
                                        Phone no. - [protected]
                                        I am attaching the photoes
                                        +2 photos
                                        Shadowfax customer support has been notified about the posted complaint.
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                        Comment Guidelines
                                          I want to submit Complaint Positive Review Neutral Comment
                                          Add Image
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit

                                          Related businesses

                                          Madhur Courier
                                          1
                                          (1075)
                                          Maruti Air Couriers & Cargo
                                          2.2
                                          (23)
                                          Shree Maruti Courier Service
                                          1.3
                                          (460)