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Shadowfax Complaints & Reviews

shadowfax.in
1.8
Updated: Oct 26, 2025
Complaints 1452
Resolved
436
Unresolved
1016
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Shadowfax reviews & complaints page 56

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A
Anjlee gupta
Aug 9, 2021
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Address: Gopalpur near anukul thakur ashram asansol

Yesterday I got a message that my order is arriving yesterday but yesterday at 5 pm one delivery boy calling me and he said that you wants your order or cancel it I told I want my order he said that okk today my order is arriving at 2 pm.but yet my order is not arriving.so what I do...I wants my order...
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    V
    Vksjagtap03
    Aug 9, 2021
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    Man and woman jeans refund my order pickup boy pic but my money not refund
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      U
      UParumugam
      from Delhi, Delhi
      Aug 9, 2021
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      Address: Chennai

      Hey,

      I got a messgae from Shadowfax that something is going to delivered today... which I have not ordered.

      Please beware of these type of scams.

      /Arriving Today: Your sahil order with partner [protected]. Track and opt for contactless delivery:https://tracker.shadowfax.in/#/track/2875A82E0C249332B12887E0663CD6B3/F...⇄ .Please share the delivery code 1860 with the delivery partner for confirmation on status. - Shadowfax
      Shadowfax customer support has been notified about the posted complaint.
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        D
        Devansh1234
        Aug 9, 2021
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        A parcel was delivered which we did not order. We want to return the parcel. There has been no follow up on the previous complaint.

        SF[protected]FPL
        Order number: [protected]
        Shadowfax customer support has been notified about the posted complaint.
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          A
          Anil9966
          Aug 8, 2021
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          Address: 7-99, post office road, nunna, vijayawad rural, 521212

          Hello,
          i had ordered shoes and i placed the return request and pickup was assigned to me but the delivery or return pickup person from shadowfax didn't contact me, the pickup has not been done till now. Now it showing the hold status in shadowfax tracking status in website. kindly reschedule the return pickup.
          Thank you.
          Shadowfax customer support has been notified about the posted complaint.
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            S
            Sudershan Anuradha
            Aug 6, 2021
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            Address: House no. 1432 opposite MCD dispensary, Karala Delhi-81

            Today, I received a message that my order is arriving today ( 6 August, 2021)and got a link from shadow fox. But I haven't received it yet. I try to call delivery boy many times but he didn't answer my call. At night, I got a message at my shipment is cancelled according to my request. I haven't requested anything. My order delivery number is SF[protected]FPL by the name Sudershan Anuradha.
            Please solve the problem as soon as possible.
            Sudershan Anuradha
            Order number - [protected]
            Firefox Delivery number - SF[protected]FPL
            Shadowfax customer support has been notified about the posted complaint.
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              P
              Payel Butik
              Aug 5, 2021
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              Address: Krishnanagar the main office

              Pick up boy everyday sending same sms like
              " today your product will be pick up " but no one came for pick up . yesterday 8:40 pm one sms came like "today we pick up your product " and one number is there here i want to share that pick up boy number
              [protected] & I call that boy 10:20 pm and asked why u not came for ick up and why u send same sms daily he react very badly and his behaviour is very very bad he shouting me for why I want to know his coming time .. He said when I have time then I will go but here my pick up time almost over . without any reason he react and uses bad langues and tell I don't want to go at your time what u want to do do... U contact with company ...what is the bad behaviour and suddenly he cut the call 😡😡😡😡😡
              Shadowfax customer support has been notified about the posted complaint.
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                M
                Maria Roseline
                from Bengaluru, Karnataka
                Aug 5, 2021
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                Resolved

                Address: Kempapura DC

                Hello,
                This is tracking link of my order SF[protected]FPL, ordered 4 products Order #[protected], Order #[protected], Order #[protected], Order #[protected], today 04th August 2021, it was delivered to customer and I got updated frm customer that it's recieved but In tracking link it stated it's rescheduled on 4th August as we were unable to attempt at last order was cancelled, when it's already delivered, how can u cancell that order.. are you guys are on behalf of supplier or company, please update it to delivered instead of lying...
                +1 photos
                Aug 6, 2021
                Complaint marked as Resolved 
                They Updated it and now it's in delivered status.. thank you
                Shadowfax customer support has been notified about the posted complaint.
                Aug 05, 2021
                Updated by Maria Roseline                 They haven't given any invoice with customer but took cash, please update my order SF[protected]FPL as delivered instead of cancel

                Aug 05, 2021
                Updated by Maria Roseline                 I got this mail from supplier but other 3 order details was not attached

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                  R
                  Rakshit Nayak
                  Aug 4, 2021
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                  Address: Kajuwada ,sadashivgad, Karwar

                  I could not file my complaint..delivery boy without attempting to deliver he cancels the order
                  Shadowfax customer support has been notified about the posted complaint.
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                    R
                    Ramesh9100
                    Aug 4, 2021
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                    Hey,

                    I got a messgae from Shadowfax that something is going to delivered today... which I have not ordered.

                    Please beware of these type of scams.
                    Shadowfax customer support has been notified about the posted complaint.
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                      R
                      Ramesh9100
                      Aug 4, 2021
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                      Hey,

                      I do get message from Shadowfax that Your order is going to delivered today but I never ordered it. Don't know why?

                      Thanks
                      Shadowfax customer support has been notified about the posted complaint.
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                        K
                        KP Kurian
                        Aug 3, 2021
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                        Return Id by ajio - RT40763570
                        I had returned a product from ajio and was confirmed that a person from shadow fax would pick it up.
                        I get message everyday but the concerned person has not been coming to pick it up. I just get a missed call from him and then a message saying "could not attempt".

                        Yesterday when I received the call I was told he would come to pick up but again got the message "pick up failed".

                        Please get my product picked.
                        Shadowfax customer support has been notified about the posted complaint.
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                          N
                          Nirar Punj
                          Aug 3, 2021
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                          I recieved a text in the morning that your order is going to be dilevered today and it is out for delivery at COD and I haven't ordered anything
                          Luckily I was not duped by these guys and sent away the courier back without paying anything

                          Please beware of these scams
                          Shadowfax customer support has been notified about the posted complaint.
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                            T
                            Tanya Baweja
                            Aug 3, 2021
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                            I receive fail attempt pickup calls but nobody calls for pickup.
                            This is unprofessional
                            Shadowfax customer support has been notified about the posted complaint.
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                              K
                              Krupali Chitroda
                              Aug 2, 2021
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                              How is return is qc failed? when nobody came to pick it up? help me!! i want to return to ajio and get full refund!!!
                              Shadowfax customer support has been notified about the posted complaint.
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                                R
                                Renuka Nagar
                                Aug 2, 2021
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                                Address: 3520, Pkt-2, sec-3

                                I hve not ordered anything but something came on my address & they took money also
                                Shadowfax customer support has been notified about the posted complaint.
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                                  S
                                  Syirf
                                  Aug 2, 2021
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                                  Receiving calls daily from Shadowfax for a COD order which I didn't even order. It's agreeable that they only deliver what is been sent by the seller. But a same order which I declined already saying it wasn't mine ?? They should send it back to the sender or do anything with the product, but not disturb me daily for something which isn't mine . Moreover, they do not have a phone number, neither are they replying back to my emails. So frustrated of seeing them calling in my busy schedules.
                                  +1 photos
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                                    C
                                    Chandraleena Ahmed
                                    Jul 31, 2021
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                                    Website: Ajio

                                    I had scheduled a return pickup of three items of order ID #FL[protected]. The delivery agent picked up three items and marked the items returned for two items only. As a result I got refund for two items and the third one is pending.
                                    Please contact the delivery agent as he has stolen the third item. https://tracker.shadowfax.in/#/track/3F7EDCEBA55857797F[protected]B9D71/Rev/ for Details and Acknowledgement Slip - Shadowfax.
                                    This is the reference link.
                                    Shadowfax customer support has been notified about the posted complaint.
                                    Jul 31, 2021
                                    Updated by Chandraleena Ahmed                                     Please contact me as soon as possible. I want my refund for the third item. The delivery agent marked refund for only two items instead of three.
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                                      B
                                      Behera umesh
                                      Jul 31, 2021
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                                      Address: Bargarh

                                      Your delivery boy asking OTP with out deliver the persal
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                                        D
                                        Devansh1234
                                        Jul 30, 2021
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                                        Address: C-162, Pushpanjali enclave Pitampura New Delhi

                                        We didn't order anything but we received an unknown parcel and they have taken money.

                                        SF[protected]FPL
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