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Shadowfax Complaints & Reviews

shadowfax.in
1.8
Updated: Nov 28, 2025
Complaints 1467
Resolved
438
Unresolved
1029
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Shadowfax reviews & complaints page 57

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S
Sudershan Anuradha
Aug 6, 2021
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Address: House no. 1432 opposite MCD dispensary, Karala Delhi-81

Today, I received a message that my order is arriving today ( 6 August, 2021)and got a link from shadow fox. But I haven't received it yet. I try to call delivery boy many times but he didn't answer my call. At night, I got a message at my shipment is cancelled according to my request. I haven't requested anything. My order delivery number is SF[protected]FPL by the name Sudershan Anuradha.
Please solve the problem as soon as possible.
Sudershan Anuradha
Order number - [protected]
Firefox Delivery number - SF[protected]FPL
Shadowfax customer support has been notified about the posted complaint.
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    Payel Butik
    Aug 5, 2021
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    Address: Krishnanagar the main office

    Pick up boy everyday sending same sms like
    " today your product will be pick up " but no one came for pick up . yesterday 8:40 pm one sms came like "today we pick up your product " and one number is there here i want to share that pick up boy number
    [protected] & I call that boy 10:20 pm and asked why u not came for ick up and why u send same sms daily he react very badly and his behaviour is very very bad he shouting me for why I want to know his coming time .. He said when I have time then I will go but here my pick up time almost over . without any reason he react and uses bad langues and tell I don't want to go at your time what u want to do do... U contact with company ...what is the bad behaviour and suddenly he cut the call 😡😡😡😡😡
    Shadowfax customer support has been notified about the posted complaint.
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      M
      Maria Roseline
      from Bengaluru, Karnataka
      Aug 5, 2021
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      Address: Kempapura DC

      Hello,
      This is tracking link of my order SF[protected]FPL, ordered 4 products Order #[protected], Order #[protected], Order #[protected], Order #[protected], today 04th August 2021, it was delivered to customer and I got updated frm customer that it's recieved but In tracking link it stated it's rescheduled on 4th August as we were unable to attempt at last order was cancelled, when it's already delivered, how can u cancell that order.. are you guys are on behalf of supplier or company, please update it to delivered instead of lying...
      +1 photos
      Aug 6, 2021
      Complaint marked as Resolved 
      They Updated it and now it's in delivered status.. thank you
      Shadowfax customer support has been notified about the posted complaint.
      Aug 05, 2021
      Updated by Maria Roseline       They haven't given any invoice with customer but took cash, please update my order SF[protected]FPL as delivered instead of cancel

      Aug 05, 2021
      Updated by Maria Roseline       I got this mail from supplier but other 3 order details was not attached

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        R
        Rakshit Nayak
        Aug 4, 2021
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        Address: Kajuwada ,sadashivgad, Karwar

        I could not file my complaint..delivery boy without attempting to deliver he cancels the order
        Shadowfax customer support has been notified about the posted complaint.
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          R
          Ramesh9100
          Aug 4, 2021
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          Hey,

          I got a messgae from Shadowfax that something is going to delivered today... which I have not ordered.

          Please beware of these type of scams.
          Shadowfax customer support has been notified about the posted complaint.
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            R
            Ramesh9100
            Aug 4, 2021
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            Hey,

            I do get message from Shadowfax that Your order is going to delivered today but I never ordered it. Don't know why?

            Thanks
            Shadowfax customer support has been notified about the posted complaint.
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              K
              KP Kurian
              Aug 3, 2021
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              Return Id by ajio - RT40763570
              I had returned a product from ajio and was confirmed that a person from shadow fax would pick it up.
              I get message everyday but the concerned person has not been coming to pick it up. I just get a missed call from him and then a message saying "could not attempt".

              Yesterday when I received the call I was told he would come to pick up but again got the message "pick up failed".

              Please get my product picked.
              Shadowfax customer support has been notified about the posted complaint.
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                N
                Nirar Punj
                Aug 3, 2021
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                I recieved a text in the morning that your order is going to be dilevered today and it is out for delivery at COD and I haven't ordered anything
                Luckily I was not duped by these guys and sent away the courier back without paying anything

                Please beware of these scams
                Shadowfax customer support has been notified about the posted complaint.
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                  T
                  Tanya Baweja
                  Aug 3, 2021
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                  I receive fail attempt pickup calls but nobody calls for pickup.
                  This is unprofessional
                  Shadowfax customer support has been notified about the posted complaint.
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                    K
                    Krupali Chitroda
                    Aug 2, 2021
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                    How is return is qc failed? when nobody came to pick it up? help me!! i want to return to ajio and get full refund!!!
                    Shadowfax customer support has been notified about the posted complaint.
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                      R
                      Renuka Nagar
                      Aug 2, 2021
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                      Address: 3520, Pkt-2, sec-3

                      I hve not ordered anything but something came on my address & they took money also
                      Shadowfax customer support has been notified about the posted complaint.
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                        S
                        Syirf
                        Aug 2, 2021
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                        Receiving calls daily from Shadowfax for a COD order which I didn't even order. It's agreeable that they only deliver what is been sent by the seller. But a same order which I declined already saying it wasn't mine ?? They should send it back to the sender or do anything with the product, but not disturb me daily for something which isn't mine . Moreover, they do not have a phone number, neither are they replying back to my emails. So frustrated of seeing them calling in my busy schedules.
                        +1 photos
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                          C
                          Chandraleena Ahmed
                          Jul 31, 2021
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                          Website: Ajio

                          I had scheduled a return pickup of three items of order ID #FL[protected]. The delivery agent picked up three items and marked the items returned for two items only. As a result I got refund for two items and the third one is pending.
                          Please contact the delivery agent as he has stolen the third item. https://tracker.shadowfax.in/#/track/3F7EDCEBA55857797F[protected]B9D71/Rev/ for Details and Acknowledgement Slip - Shadowfax.
                          This is the reference link.
                          Shadowfax customer support has been notified about the posted complaint.
                          Jul 31, 2021
                          Updated by Chandraleena Ahmed                           Please contact me as soon as possible. I want my refund for the third item. The delivery agent marked refund for only two items instead of three.
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                            B
                            Behera umesh
                            Jul 31, 2021
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                            Address: Bargarh

                            Your delivery boy asking OTP with out deliver the persal
                            Shadowfax customer support has been notified about the posted complaint.
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                              D
                              Devansh1234
                              Jul 30, 2021
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                              Address: C-162, Pushpanjali enclave Pitampura New Delhi

                              We didn't order anything but we received an unknown parcel and they have taken money.

                              SF[protected]FPL
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                                D
                                Devansh1234
                                Jul 30, 2021
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                                Address: C-162, Pushpanjali enclave, Pitampura,New Delhi Pitampura

                                We didn't order anything but we received an unknown parcel and they have taken money.
                                Shadowfax customer support has been notified about the posted complaint.
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                                  S
                                  Shalu Rajpoot
                                  Jul 30, 2021
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                                  Address: supertech ecovillage 1

                                  Hi team,

                                  I have not received my package. The shipment delivery date is 26 july and no its 30th july. Still m waiting for my package. I have contacted shadowfax mulitple time but not received any information. Why the people is not able to deliver my shipment. What is the issue with this???this is pathetic service i got shadowfax. give me my order otherwise process my refund
                                  Shadowfax customer support has been notified about the posted complaint.
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                                    R
                                    Rekss
                                    Jul 29, 2021
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                                    My order is delayed from 5days. For the order I have postponed all my works and waiting for the order. But these people are least interested in delivering the order. Not receiving the call and messages. And it's showing cancelled.
                                    +1 photos
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                                      C
                                      Chetna patidar
                                      Jul 28, 2021
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                                      Hello today was my pickup date and when the delivery man came he told me there are some quality issues but there’s not . He has no knowledge about the product, he’s creating an issue unnecessarily.I have given him the exact product then also he’s denying to take and when I called him I explained him, he just hanged up my call on my face even i called him twice so what should i do now?
                                      Shadowfax customer support has been notified about the posted complaint.
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                                        C
                                        Chetna patidar
                                        Jul 28, 2021
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                                        Hello today was my pickup date and when the delivery man came he told me there are some quality issues but there’s not . He has no knowledge of the product and creating this issue unnecessarily.I have given him the exact product then also he’s denying to take and when I called him I explained him, he just hanged up my call on my face even i called him twice so what should i do no?
                                        Shadowfax customer support has been notified about the posted complaint.
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