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Shadowfax Complaints & Reviews

shadowfax.in
1.8
Updated: Jun 3, 2026
Complaints 1482
Resolved
444
Unresolved
1038
So far, so good. Shadowfax is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Shadowfax will keep up the work and continue to help more customers with their concerns even better 🤝
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Shadowfax reviews & complaints page 57

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R
rahul dj nayakheda Rahul rajpoot
Aug 12, 2021
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Address: Radhaswami nagar chitawad Digital computer classes indore 452007

Purchase order number [protected]
Invoice number xdfsr22187225
Order date 28/07/2021
Invoice date 30/07/2021
SKU:RED LEAF
SIze:L
Colour:multicolour
Ship to Rahul
Pincode:452007
Qty:1
Total amount 362
Shadowfax customer support has been notified about the posted complaint.
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Agar paise return nhi huye toh kbhi order nhi krunga or na hi kisi ko krne dunga shadowfax site pr
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    dhanashreepatil16
    Aug 11, 2021
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    Address: 12/A/101, SPRING LEAF , LOKHANDWALA TOWNSHIP , KANDIVALI

    My return order was picked up by the delivery boy on 6th august of W mall - Satin Saree for woman . But still 3 delivery boys have came to ask for the return pickup. How unprofessional your company is ! You better give me the details of the delivery boy you sent at my house on 6th august. I’ll screw him . I haven’t received my refund yet from the w mall company
    Shadowfax customer support has been notified about the posted complaint.
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    Fraud delivery boy
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      Prithvi1612
      Aug 11, 2021
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      Having the worst experience with shadowfax along with thousands of other customers all over India. Parcel has been picked up 3 days back but not yet delivered although its in the same city. Other couriers in the city like Delhivery, FedEx, Xpressbees deliver it the next day itself. Shadowfax has no way you can contact them. The number given on the website is switched of and they aren't even on whatsaap as mentioned in the website which is false information. There are thousands of others suffering due to shadowfax. They should definitely be taken to court on unethical grounds.

      Tracking ID - SF[protected]KR

      If a responsible official of the company is reading this please deliver my parcel ASAP.
      Shadowfax customer support has been notified about the posted complaint.
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        A
        Akshathagobbani
        Aug 11, 2021
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        Hi team,

        SF[protected]FPL this is my order and by mistake I had cancelled.but again called delivery agent number[protected] and asked him to deliver it to me and he told he will deliver.
        Today I am unable to contact delivery agent as each time if I call the number it asks to enter registered mobile number followed by four digit pin.likewise I am entering my number [protected] and pin 1082 which I got in the delivery message and it says invalid input.

        Please deliver my parcel and ask delivery agent to contact me.

        Contact me immediately at [protected] and deliver my parcel.

        Regards,
        Akshatha
        Shadowfax customer support has been notified about the posted complaint.
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          A
          Alvi Alvi
          Aug 11, 2021
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          Address: Lalkuan

          Old check his condition which has using during dilevry with customers ... Mr Mayank [protected]
          Shadowfax customer support has been notified about the posted complaint.
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            R
            Ramro
            Aug 10, 2021
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            Address: Fazulbegpeta, srikakulam,AP,532005

            This is about return pick up of order...every time courier boys try to escape from their work with simple and worrest reasons...they r not trying to satisfie their duty heartfully.
            Shadowfax customer support has been notified about the posted complaint.
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              A
              Aditya5757
              Aug 10, 2021
              Resolved
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              Resolved

              Fraud by delivery boy.

              I have ordered product from meesho but there is problem in size i have put the return request my product was delivered on 2july 2021 and picked up on 27 july 2021 8:00Pm the delivery boy has scammed he didn't submit product to messho the meesho customer care is saying we didn't get your product also delivery boy blocked my number and when i call from other number he is opening saying to me to complaint any where he is using that product.br...
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              C
              Chetna patidar
              Aug 9, 2021
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              Hello i am seriously fed up now . Your delivery associate is blaming me unnecessarily. He has canceled my return twice and it’s pissing me off. I gave him the product as it is then also he’s just irritating me. Previously also he had done this same thing. I just don’t want this man to come here . Please respond!
              Shadowfax customer support has been notified about the posted complaint.
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                J
                Jyothi Kulal
                Aug 9, 2021
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                I had ordered plazo set on 2nd August through meesho. On 7th August I received a message saying that the product has been delivered. But till now I've not received this item. Also I had registered complaint in meesho regarding this issue. They says it would take 4-5 days to resolve it.
                Can you guys please check and update soon when will I receive the product.
                Shadowfax customer support has been notified about the posted complaint.
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                  Y
                  Yogeshsn44
                  Aug 9, 2021
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                  Address: Df 46, Gazipur road dabua colony

                  I placed my on 4th august 2021 nd the seller despatch the package on 5 th august .as per courier update my package will be delivered on 7 th august but they still take 1 day more to reach nearest hub . Today is 9 aug 2021(3 days late)and it still showing package is nearby . I mailed them multiple times but i never get proper response. Every time they promise to call me within 1 hour but i never received single call from them.
                  Shadowfax customer support has been notified about the posted complaint.
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                    A
                    Anjlee gupta
                    Aug 9, 2021
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                    Address: Gopalpur near anukul thakur ashram asansol

                    Yesterday I got a message that my order is arriving yesterday but yesterday at 5 pm one delivery boy calling me and he said that you wants your order or cancel it I told I want my order he said that okk today my order is arriving at 2 pm.but yet my order is not arriving.so what I do...I wants my order...
                    Shadowfax customer support has been notified about the posted complaint.
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                      V
                      Vksjagtap03
                      Aug 9, 2021
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                      Man and woman jeans refund my order pickup boy pic but my money not refund
                      Shadowfax customer support has been notified about the posted complaint.
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                        U
                        UParumugam
                        from Delhi, Delhi
                        Aug 9, 2021
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                        Address: Chennai

                        Hey,

                        I got a messgae from Shadowfax that something is going to delivered today... which I have not ordered.

                        Please beware of these type of scams.

                        /Arriving Today: Your sahil order with partner [protected]. Track and opt for contactless delivery:https://tracker.shadowfax.in/#/track/2875A82E0C249332B12887E0663CD6B3/F...⇄ .Please share the delivery code 1860 with the delivery partner for confirmation on status. - Shadowfax
                        Shadowfax customer support has been notified about the posted complaint.
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                          D
                          Devansh1234
                          Aug 9, 2021
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                          A parcel was delivered which we did not order. We want to return the parcel. There has been no follow up on the previous complaint.

                          SF[protected]FPL
                          Order number: [protected]
                          Shadowfax customer support has been notified about the posted complaint.
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                            A
                            Anil9966
                            Aug 8, 2021
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                            Address: 7-99, post office road, nunna, vijayawad rural, 521212

                            Hello,
                            i had ordered shoes and i placed the return request and pickup was assigned to me but the delivery or return pickup person from shadowfax didn't contact me, the pickup has not been done till now. Now it showing the hold status in shadowfax tracking status in website. kindly reschedule the return pickup.
                            Thank you.
                            Shadowfax customer support has been notified about the posted complaint.
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                              S
                              Sudershan Anuradha
                              Aug 6, 2021
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                              Address: House no. 1432 opposite MCD dispensary, Karala Delhi-81

                              Today, I received a message that my order is arriving today ( 6 August, 2021)and got a link from shadow fox. But I haven't received it yet. I try to call delivery boy many times but he didn't answer my call. At night, I got a message at my shipment is cancelled according to my request. I haven't requested anything. My order delivery number is SF[protected]FPL by the name Sudershan Anuradha.
                              Please solve the problem as soon as possible.
                              Sudershan Anuradha
                              Order number - [protected]
                              Firefox Delivery number - SF[protected]FPL
                              Shadowfax customer support has been notified about the posted complaint.
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                                P
                                Payel Butik
                                Aug 5, 2021
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                                Address: Krishnanagar the main office

                                Pick up boy everyday sending same sms like
                                " today your product will be pick up " but no one came for pick up . yesterday 8:40 pm one sms came like "today we pick up your product " and one number is there here i want to share that pick up boy number
                                [protected] & I call that boy 10:20 pm and asked why u not came for ick up and why u send same sms daily he react very badly and his behaviour is very very bad he shouting me for why I want to know his coming time .. He said when I have time then I will go but here my pick up time almost over . without any reason he react and uses bad langues and tell I don't want to go at your time what u want to do do... U contact with company ...what is the bad behaviour and suddenly he cut the call 😡😡😡😡😡
                                Shadowfax customer support has been notified about the posted complaint.
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                                  M
                                  Maria Roseline
                                  from Bengaluru, Karnataka
                                  Aug 5, 2021
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                                  Resolved

                                  Address: Kempapura DC

                                  Hello,
                                  This is tracking link of my order SF[protected]FPL, ordered 4 products Order #[protected], Order #[protected], Order #[protected], Order #[protected], today 04th August 2021, it was delivered to customer and I got updated frm customer that it's recieved but In tracking link it stated it's rescheduled on 4th August as we were unable to attempt at last order was cancelled, when it's already delivered, how can u cancell that order.. are you guys are on behalf of supplier or company, please update it to delivered instead of lying...
                                  Aug 6, 2021
                                  Complaint marked as Resolved 
                                  They Updated it and now it's in delivered status.. thank you
                                  Shadowfax customer support has been notified about the posted complaint.
                                  Aug 05, 2021
                                  Updated by Maria Roseline                                   They haven't given any invoice with customer but took cash, please update my order SF[protected]FPL as delivered instead of cancel

                                  Aug 05, 2021
                                  Updated by Maria Roseline                                   I got this mail from supplier but other 3 order details was not attached

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                                    R
                                    Rakshit Nayak
                                    Aug 4, 2021
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                                    Address: Kajuwada ,sadashivgad, Karwar

                                    I could not file my complaint..delivery boy without attempting to deliver he cancels the order
                                    Shadowfax customer support has been notified about the posted complaint.
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                                      R
                                      Ramesh9100
                                      Aug 4, 2021
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                                      Hey,

                                      I got a messgae from Shadowfax that something is going to delivered today... which I have not ordered.

                                      Please beware of these type of scams.
                                      Shadowfax customer support has been notified about the posted complaint.
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