Shadowfax Complaints & Reviews

I can't find any of your helpline no and if I call it using Google it says switched off I'm very frustrated . I'm requesting for the return of the product by I don't know how to contact u and I've mailed u regarding this but no reply and my son card has been deactivated plz plz do the needful

This delivery service is not organized, the person collected the pick has updated my return was cancelled and the merchant side also same has been updated, inbetween customer is facing issues, so pathetic at this time of covid situations.

Pathetic service

Hi its been 10 days the product is lying in Bangalore.if you cant deliver it let me know i can come and collect.

Heights of carelessness..cant you just shut down such a service?

So they deducted every time amount of inventory and says that it will add after some time bt never adds and not giving the proper payout on time and team leader and hr not responding the call when we r in trouble in field...

Today I ordered food through magicpin app . Then it transferred to shadowfax for delivery . The item was pick up and I was on the road waiting for him. He was on the way . Then the delivery person submit delivered on app without delivering item to me. This is worst experience ever . I tried to call him but he switched off his number. This is your image. I will never ever recommend or suggest your service in future.
I am mentioning the delivery person name and number for reference.His name was Chetan Prakash
Number was [protected]

Shadow fax ka banda 20 din se picup lene nahi aaraha aur manager call nahi utha raha aur wo msg ka reply nahi de rahe aap ham se kamai kar rahe hai ha ham aap se
.. aapko pesa ham log dete hai agar picup karoge to pesa milega varna...kya milega...

Arjanly picup karaie ya fir company close kare dijiye bahot company hai sir

No. : SF[protected]FPL

It's 1 month and my parcel is not delivered also it came in my city and without contacting they said that consumer is not receiving calls so we are rescheduling it worst experience

My item not picked up by executive but it's showing 3 successful attempts and put on hold.its order by meshow please resolve this
AWB is
R[protected]FPL

R[protected]FPL this was my return pick up from damarapalli near guntur but the delivery agent calling from different locations and delaying pick up already complaint raised on meesho at once and shadow fox twice still the issue not resolved everytime they are holding and I have made this request 3rd time still the issue is same

Your executives are WORST this is my first time experience where your executive is not contacting me for my product pickup since so many days and when i contacted him he is just delaying it below are the details of my pickup and the exe details

Dear Team

This is not a solution you can come up with, in my previous mails and telephonic conversations i have already mentioned that the parcel was received by my servant in my absence and the delivery guy Jaspal from shadowfax in fact misbehaved with my helper for not signing when at the doorstep my helper refused to accept the package but the field guy forced him to sign on the paper. Also to mention my Domestic helper is illiterate so technically so the POD REMARK was not mentioned due to that and also the package came in our Brand name's courier poly that is 172 THREADS so someone has literally opened the package and changed the products so how is it even possible to judge from the outside if the package looked suspicious?

This is a case of CRIME/FRAUDULENT for which both Shadowfax and Shiprocket are responsible for. I again request shiprocket and shadowfax to investigate this matter as it's a serious concern.
I have mentioned this complaint on the TWITTER AS WELL so it will be better if you guys come up with a better answer
AWB:SF98251179KR

Pickup not done of following my 2 orders:
AWB: SF[protected]FPL
AWB: SF[protected]FPL

detail screenshot attached.

Kindly arrange pickup for the same as soon as possible

My tracking id is SF[protected]FPL my order came to vijayawada on April 11 th but know also I did not receive my order please give me my order

Order was sent to Nashik through shadowfax and there seems to be no update its as if the parcel is missing. There is no number to call also to get help. Bad service

The goods couriered with above reference was to be delivered . But to our surprise the same was not delivered, however on tracking it is noticed that some delivery boy by name Vikash has reportedly delivered the packet by making forge signature of receipent.
The fact is that this boy had not come in the society as apparent from gate log book but still showing as packet delivered .
date of incidence 11.04.21

I ordered from meesho but the product was delivered and the delivery boy marked cancelled and after that he delivered also.but the status not changed from last 15 days.mu margin of 600 is still pending.delivery boy number [protected]
I have all the proofs.second thing order returned but refund not processed.
Your delivery boy always put wrong status which creates mess problem issues.he marked delivered cancelled whatever he feels like.m fed up with shadowfax.totally frustrated.

I have placed an order from Hopscotch and shipment was shipped to shadowfax. My order with tracking Id AWB No SF99134418HO is not yet delivered but showing as delivered on 3rd April. Can anyone deliver the product after 9:54 PM? and Not received any call and received SMS saying that 9:54PM in the night that your order has been delivered but in the meantime no call or no message and there was no customer care number from Hopscotch to call and address the issue. Sent many mails to Hopscotch and Shadowfax but no response still now. These people cheating us. Request you to resolve the issue asap or refund the amount.

Dears,
Still we did not receive our product so how can you show deliver successfully on dated 01 April 2021.

At the time of order placing we have entered incorrect mobile no ([protected]) by mistake, after receiving notification massage from your end we have provided correct contact no many time but we did not receive any call or massage ([protected]).

So please check where is gap and resolve this issue ASAP.

Tracking ID: SF82637985WOW
Order ID: 1281932

Regards,
Shivam Dixit

R[protected]FPL

above parcel still not recived

I order from saffola & shipment is shipped to shadowfax.
My order with trackingId=MSF[protected] is not yet delivered but showing it as delivered on 5th April.No call no SMS 8:07am in the morning to show that your order is out for delivery and show the order in the evening at 5:11pm that your order has been delivered but in the meantime no call or message . Why you are updated as delivered even Though you are not delivered?