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Shadowfax Complaints & Reviews

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1.8
Updated: Oct 26, 2025
Complaints 1452
Resolved
436
Unresolved
1016
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Shadowfax reviews & complaints page 66

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S
Sukanya D
from Chennai, Tamil Nadu
Feb 17, 2021
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False Pick Up failed - Delivery boy rude behaviour

Address: Viraraghavapuram, Avadi, Tamil Nadu 600056

Hi, R43889458MY this is my track order received from ShadowFax with respect to my Myntra return pick up. I had been getting a message for the 3rd consecutive day stating pick up failed for your team has assigned none and just because the control is in your hands - Pick up failed message is sent without even attempting the customer - No calls from the delivering boy as well - Over and above when called the delivery boy - his way of communication...
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Prakarsh Bajpai
from Bengaluru, Karnataka
Feb 17, 2021
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Dear Sir, I have ordered something through facebook market place and I have received my courier through Shadowfax.
The product that i have received is totally different from the ordered product and seller has blocked me now, I'm unable to contact them, please take an appropriate action against them about this and tell him to refund my money as soon as possible otherwise i have to take legal action against them.
Please kindly do the needful
thank you
+1 photos
Shadowfax customer support has been notified about the posted complaint.
Feb 17, 2021
Updated by Prakarsh Bajpai Dear Sir, I have ordered something through facebook market place and I have received my courier through Shadowfax.
The product that i have received is totally different from the ordered product and seller has blocked me now, I'm unable to contact them, please take an appropriate action against them about this and tell him to refund my money as soon as possible otherwise i have to take legal action against them.
Please kindly do the needful
thank you

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    F
    Fozia Ali
    Feb 16, 2021
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    Address: G 97/11 third stop tulsi nagar near panchayat office

    Plzz return my order (suit) 2 days ho gye h bt koi information nhi mil pa rhi nahi return hora h na koi call pr bat krra h nahi chats pr size bhi change h nd suit bhi change h jo order kiya wo nhi h bt ab return nhi ho tha 850 rs chale gye plzzz contact me fastly i m verry verry upset
    Shadowfax customer support has been notified about the posted complaint.
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      B
      Binayak Naik
      Feb 15, 2021
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      Address: Sum Reliance, Reliance fresh

      I will order is realme bluetooth headset but delivery is another ear phones. And damaged ear phone.
      +1 photos
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        P
        Poojavraj
        Feb 13, 2021
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        My zivame order with 3 products was picked up by the shadow fax courier person on 19th Jan but he has processed only one. Zivame says they got only one return and denies to refund for the other 2. When I got in touch with the pickup person he has no clear answer to where the other 2 items have gone. Feeling cheated by zivame for not doing any follow up and shadow fax for such a fraudulent activity .
        Shadowfax customer support has been notified about the posted complaint.
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          A
          Akash Deshpande
          from Mumbai, Maharashtra
          Feb 11, 2021
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          Resolved

          Address: 1st floor, Appek Building, 93/A, 4th B Cross Rd, 5th Block, Koramangala, Bengaluru, Karnataka 560095 [email protected]

          I use shiprocket to send my parcels of online orders, BOOKED this orders with SHADOWFAX.
          its been over a month since the parcels are not delivered also the tracking page is not updated

          AWB is as follows

          SF97864730KR dispatched on 6-Jan-2021
          SF19386149KR dispatched on 18-Jan-2021
          SF97863816KR dispatched on 19-Jan-2021
          SF97996339KR dispatched on 19-Jan-2021

          Pathetic customer Service by shiprocket
          and Disgusting service by SHADOWFAX
          Mar 14, 2022
          Complaint marked as Resolved 
          Hopeless service by Shadowfax
          Shadowfax customer support has been notified about the posted complaint.
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            S
            SudhaGowda
            from Bengaluru, Karnataka
            Feb 6, 2021
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            Dear ShadowFax Team,

            I have ordered an item in Meesho on 11th January 2021, and till now it has not been delivered. Without delivery of product on 18th January 2021, I got successfully delivered message.
            I got message like the customers contact number is not reachable and share the alternate number.
            So, please verify the ordered details and send the product to the correct address.

            Order Number (Meesho) :[protected]
            Customer Name:- Sukanya
            Sender Name:- Sudharani
            Supplier:- CHAMUNDA FABRICS
            Courier:- ShadowFax

            If the product has been went back to
            the supplier, then please share the supplier details.I will collect the product from them directly.

            Thank you
            Shadowfax customer support has been notified about the posted complaint.
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              L
              lawrence@123x
              from Delhi, Delhi
              Feb 6, 2021
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              Address: 1st floor, Appek Building, 93/A, 4th B Cross Rd, 5th Block, Koramangala, Bengaluru, Karnataka 560095

              Can i have an update on the status of the shipment number: SF[protected]VA ?

              It appears that the current status has not been updated and it is lying in Bilaspur hub for 3 days?

              Need an immediate update on this ? A delay of this nature is just not acceptable.
              +1 photos
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                A
                Aneesh kunar G S
                from Noida, Uttar Pradesh
                Feb 5, 2021
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                Dear team,

                Delay for delivery the product . Product could reach the trivandrum hub. But courier person should not ri contact me . Its delay for 8 days . It's very Very bad service.
                Shadowfax customer support has been notified about the posted complaint.
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                  A
                  Abhipray
                  Feb 4, 2021
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                  Address: NA
                  Website: berzeri-shoe.myshopify.com/51853688981/orders/69e2ccd5363acc13311dadec81567209

                  Delivered duplicate and cheap product
                  Shadowfax customer support has been notified about the posted complaint.
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                    S
                    SudhaGowda
                    from Bengaluru, Karnataka
                    Feb 3, 2021
                    Resolved
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                    Resolved

                    Ordered Product is not delivered yet.

                    Address: Old Baiyappanahalli, MS Nagar Post, Bangalore-560033.

                    Dear ShadowFax Team,

                    I have ordered an item in Meesho on 11th January 2021, and till now it has not been delivered. Without delivery of product on 18th January 2021, I got successfully delivered message.
                    I got message like the customers contact number is not reachable and share the alternate number.
                    So, please check the ordered details and send the product to the correct address.

                    Order Number (Meesho)...
                    +2 photos
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                    G
                    Garisesridevi
                    from Hyderabad, Telangana
                    Jan 31, 2021
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                    Address: Plot No 301 friends colony Manikonda road Hyderabad

                    I received a item on January 23rd and initially I tried to do scan pay through google pay but transaction was failed so I gave cash but later 585 has been debited so please refund my money back
                    Shadowfax customer support has been notified about the posted complaint.
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                      M
                      Mangoo
                      Jan 30, 2021
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                      I returned order it has reached vizag but till now shadowfax courier not yet delivered back to the retailer. I'm facing this issue from past week but till now no response from shadowfax. Here is my returned I'd R_68359
                      Shadowfax customer support has been notified about the posted complaint.
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                        S
                        Sintu Goswami
                        Jan 29, 2021
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                        Address: Vijay Nagar, Prabhat Nagar,Anjar Bhuj By Pass Road

                        Missing Products, Products Is Brocken, Packet Was Open
                        +1 photos
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                          P
                          Pawan pk
                          from New Delhi, Delhi
                          Jan 29, 2021
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                          Address: Karnataka
                          Website: Berzarishoes.myshopify.com

                          I had ordered Nike transparent shoes on 7jan. And delivered to me on 17jan my item is different than ordered but still return pick up not completed order no. 2576 awb no - SF74726354SHG
                          +1 photos
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                            C
                            chanchal suri
                            Jan 28, 2021
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                            Address: 1297, silver tone society sector 48 b Chandigarh

                            The man picked two packets from me.but he processed only one item...
                            Shadowfax customer support has been notified about the posted complaint.
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                            I need the number of that man.the message I received

                            Hi Harshit! Your return pick up for RT29913874 is scheduled today. Please collect the acknowledgement slip once you handover the return package. For details click bit.ly/37ook6p
                            Reply
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                              M
                              Mangoo
                              Jan 27, 2021
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                              Hi,
                              One of the shadowfax courier boy picked-up my return product on 21st. But i didn't received any return successful message and that item till not received by retailer until now. Please send the tracking status as soon as possible.
                              Here iam sharing the return I'd below.
                              Thank you.
                              +1 photos
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                                G
                                giribabu chintagunti
                                from Delhi, Delhi
                                Jan 27, 2021
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                                Address: 49-12-12 Lalithanagar, Visakhapatnam

                                Purchased on[protected] from Mi. Com. Paid the amount on the same day time. Processed and shipped to Shadowfax ware house on[protected] at 3.00pm. The product is not delivered till today I. e[protected] at 7.00 pm. The tracking status showed as the product reached Vizag on[protected]at 3.35pm.but till date[protected].00 pm
                                not delivered. It is not Shadowfax. It is shadowfox.
                                Shadowfax customer support has been notified about the posted complaint.
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                                  P
                                  Pangkaj das
                                  Jan 27, 2021
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                                  Address: Belakoba station colony, jalpaiguri pin-735133

                                  R99422528FPL this is my pick id
                                  Pick up not done till the time
                                  Shadowfax customer support has been notified about the posted complaint.
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                                    Pragnya Rakesh
                                    from Hyderabad, Telangana
                                    Jan 27, 2021
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                                    Address: Pragnya Rakesh, Plot no 39 Chandarapuri colony, Kapra

                                    Such a worst company not got my order since 8th January .
                                    +3 photos
                                    Shadowfax customer support has been notified about the posted complaint.
                                    Jan 27, 2021
                                    Updated by Pragnya Rakesh                                     Such a worst company not got my order since 8th January, changing Delivery dates when ever called Customer service
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