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Shadowfax Complaints & Reviews

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1.8
Updated: Jan 24, 2026
Complaints 1476
Resolved
442
Unresolved
1034
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Shadowfax reviews & complaints page 68

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M
Mangoo
Jan 27, 2021
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Hi,
One of the shadowfax courier boy picked-up my return product on 21st. But i didn't received any return successful message and that item till not received by retailer until now. Please send the tracking status as soon as possible.
Here iam sharing the return I'd below.
Thank you.
Shadowfax customer support has been notified about the posted complaint.
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    G
    giribabu chintagunti
    from Delhi, Delhi
    Jan 27, 2021
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    Address: 49-12-12 Lalithanagar, Visakhapatnam

    Purchased on[protected] from Mi. Com. Paid the amount on the same day time. Processed and shipped to Shadowfax ware house on[protected] at 3.00pm. The product is not delivered till today I. e[protected] at 7.00 pm. The tracking status showed as the product reached Vizag on[protected]at 3.35pm.but till date[protected].00 pm
    not delivered. It is not Shadowfax. It is shadowfox.
    Shadowfax customer support has been notified about the posted complaint.
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      P
      Pangkaj das
      Jan 27, 2021
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      Address: Belakoba station colony, jalpaiguri pin-735133

      R99422528FPL this is my pick id
      Pick up not done till the time
      Shadowfax customer support has been notified about the posted complaint.
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        P
        Pragnya Rakesh
        from Hyderabad, Telangana
        Jan 27, 2021
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        Address: Pragnya Rakesh, Plot no 39 Chandarapuri colony, Kapra

        Such a worst company not got my order since 8th January .
        Shadowfax customer support has been notified about the posted complaint.
        Jan 27, 2021
        Updated by Pragnya Rakesh         Such a worst company not got my order since 8th January, changing Delivery dates when ever called Customer service
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          P
          Prasad Reddi
          Jan 24, 2021
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          Address: 5-19-26/239, Thunglum , chukka vani palem rh colony

          Bad quality and bad stiching and damage item, I want refund my account
          Shadowfax customer support has been notified about the posted complaint.
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            A
            Anshu Rohilla
            Jan 22, 2021
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            Hey ShadowFax Team'

            I'm ARUN KUMAR
            phone Number [protected]
            Decathlon Product

            Decathlon Order I'd [protected].

            1. Men's mountain trekking padded jacket
            Reference number 2121846

            2. Men's Fleece jacket MH120
            Reference number 2559159

            Two Items is Not picked up yet please Arrange Again pick up 2 item's.

            And,
            3. Men Fleece MH20
            Reference number 2006408 Last this Item Return Cancel.

            Only Two Item's 1st And 2nd Return This Item's Nd Refund .
            Thanks & Regards🙏
            Shadowfax customer support has been notified about the posted complaint.
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              S
              Swapnil Kardile
              from Mumbai, Maharashtra
              Jan 22, 2021
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              Address: 304,vignahar SoC,kisan Nagar no.3,Wagle state

              I have ordered earphones from NDDSELLER .earphones in the offer of buy 1 get 1...that 2 earphones is broken n dummy earhones.
              Shadowfax customer support has been notified about the posted complaint.
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                R
                Ramraj Chilukuri
                from Hyderabad, Telangana
                Jan 21, 2021
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                Purchased MI stick from MI, shipment arrived to shadowfax Attapur office, Hyderabad on 7th Jan 5:30amFrom then no attempts were made to deliver till 21st Jan . Illegally holding my package is theft. Such a worst and cheating company is shadowfax .
                Shadowfax customer support has been notified about the posted complaint.
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                  M
                  mithilstar
                  Jan 20, 2021
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                  My order no[protected], this order went in wrong address, how can get back,

                  my address; k.saraswathi,
                  KGM Enclave, villa 7,
                  opp; reddys labs
                  hill country road
                  bachupally, hydrabad [telangana]
                  cell [protected]
                  Shadowfax customer support has been notified about the posted complaint.
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                    G
                    Guna .k
                    from Bengaluru, Karnataka
                    Jan 20, 2021
                    Resolved
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                    Resolved

                    Delivery executive denies to pick up return order

                    Awb no; R97973378FPL
                    That product want to return but the delivery executive call me and take the address but denied to doorstep pickup it repets 2times they call me but not came to pickup, alredy 10 days passed away, when they collect back and also the executive submit wrong status in shadfox that "Pick up is put ON HOLD due to Successful 3 attempts done".they never came to pickup how customer satisfy with your services?how they trust...
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                    7 found this helpful
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                    P
                    Pawan pk
                    from New Delhi, Delhi
                    Jan 20, 2021
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                    Address: Karnataka
                    Website: Berzari-shoe.shopify.com

                    Dear sir i had placed an order on 3rd jan. and delivered to me on 17jan. Item is different than ordered my order no. -2576
                    Rider[protected]
                    Invoice no.[protected]
                    Awo no.-SF74726354SHG
                    Kindly resolve my issue.
                    Shadowfax customer support has been notified about the posted complaint.
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                      P
                      Pragnya Rakesh
                      from Hyderabad, Telangana
                      Jan 20, 2021
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                      My order: SF[protected]FPL, I should get my Delivery on 16th January, today is 20th January. Why you people are not delivering my order and even the status is not updated . You cant just change my Delivery due date with out information. Totally dissatisfied.
                      Shadowfax customer support has been notified about the posted complaint.
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                        P
                        Pawan pk
                        from New Delhi, Delhi
                        Jan 19, 2021
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                        Address: Karnataka
                        Website: BERZARI-SHOE.MYSHOPIFY.COM

                        As I had ordered on 7jan. And product is delivered to me on 17jan. My order no. 2576
                        Rider no.[protected]
                        Item is different than ordered
                        I call customer care but no response so sir pls change it
                        Shadowfax customer support has been notified about the posted complaint.
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                          P
                          Pawan pk
                          from New Delhi, Delhi
                          Jan 19, 2021
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                          Resolved

                          Address: Karnataka
                          Website: Berzari_shoe.myshopify.com

                          I have ordered Nike transparent 1st copy shoes on 7 jan. and delivered to me on 17 jan. with local 200₹ shoes my order no. 2576 biker[protected]
                          I called customer care no. But no response I loged email but no response I had proof of opening the box. Still no one came to me to change that shoes.
                          Jan 20, 2021
                          Complaint marked as Resolved 
                          Shadowfax customer support has been notified about the posted complaint.
                          Jan 19, 2021
                          Updated by Pawan pk                           Return pick up not completed

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                            A
                            arun.C84
                            from Warangal, Telangana
                            Jan 18, 2021
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                            I have ordered an item in meesho and has to be delivered by shadowfax and the shipment number is SF[protected]FPL. Though the item was not delivered to me but the status has been updated as Delivered. Delivery person name is Vignesh. His contact number is [protected]. He is not picking call also.
                            Shadowfax customer support has been notified about the posted complaint.
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                              P
                              Pawan pk
                              from New Delhi, Delhi
                              Jan 18, 2021
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                              Address: Karnataka

                              I ordered Nike transparent first copy shoe order no- 2536
                              Rider[protected]
                              On 7jan. Delivered to me 17 jan.
                              My item is not same which I ordered and tried company’s customer care no. E-mail but no response came from that side to change shoes.
                              Shadowfax customer support has been notified about the posted complaint.
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                                S
                                Sachinbhai Parikh
                                from Mumbai, Maharashtra
                                Jan 17, 2021
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                                Address: AMD-Gandhinagar

                                Dear Shadowfax, I m Sachinbhai Parikh and I ordered a fan and AC cover from yours my order number is SF[protected]FPL. and I ordered this from BHAKTIBEN GANATRA on 26 December 2020. but the product came has defect in size after returning the product that seller is telling that she will not refund money. IF my money will not be refunded then I will complaint in cyber crime and your exucutives are not answering perfectly
                                Shadowfax customer support has been notified about the posted complaint.
                                Jan 17, 2021
                                Updated by Sachinbhai Parikh                                 if my problem should not be solved then I will take legal action against Shadowfax and seller
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                                  P
                                  Pawan pk
                                  from New Delhi, Delhi
                                  Jan 17, 2021
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                                  Address: Mumbai
                                  Website: bezarishoes.com

                                  I have placed an order of shoes on 7th jan. NIKE Transpernt 1st copy shoes and delivered me on 17jan. With local black shoes .
                                  I already mailed to company but no response I call customer care no. But no response I made video o[censored]nboxing I had proof of it.
                                  Shadowfax customer support has been notified about the posted complaint.
                                  Jan 17, 2021
                                  Updated by Pawan pk                                   Order no.- 2576
                                  Invoice no.[protected]
                                  [protected] rider
                                  3306 pin
                                  Jan 17, 2021
                                  Updated by Pawan pk                                   Return pick up not completed
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                                    V
                                    Vîkãs Shah
                                    from Mumbai, Maharashtra
                                    Jan 13, 2021
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                                    I ordered pizza from the magic pin app and they assigned Shadowfax delivery partner after waiting 2 hours it's showing your order was delivered and i didn't get any call from their delivery partner and and delivery man not picking up my call
                                    i wasted my money
                                    my time
                                    who will get back this reimbursement
                                    my id is honey.[protected]@gmail.com
                                    Shadowfax customer support has been notified about the posted complaint.
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                                      S
                                      Sweety29@
                                      from Ghumarwin, Himachal Pradesh
                                      Jan 13, 2021
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                                      I am a meesho graduate. Recently, I have ordered two items for a customer named Harshada mahajan from Indore. Order no are[protected] and[protected] not yet received. They are ordered 1st january and 25th December 2020. Tracking id are SF[protected]FPL and SF[protected]FPL. Their tracking is also rubbish. No information is provided where the order is . Kindly deliver the order as soon as possible. Please do the needful.
                                      Thanks
                                      Sheetal Jitendra Wagh
                                      Shadowfax customer support has been notified about the posted complaint.
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