Shadowfax Complaints & Reviews

They delivered a product to my maid and collected 793 rs
I was not at home when they came and delivered
This product has not been ordered by me or my family they have delivered a rubbish 1 meter cloth and taken 793 rs
I have not placed any order for any product with them
This is a scam they are operating on unsuspecting people and very well orchestrated by the delivery people involved.
Mob no of delivery person [protected]
AWB No SF[protected]FPL.
Shadowfax should be banned and prevented from operating in this country

I ordered clothes from Ajio. I have two addresses in my account. One of West Enclave, Delhi and other of Noida. I ordered the product for Noida address but at the time of ordering accidentally the West Enclave, Pitampura address got selected. At the time of delivery the courier person of Shadowfax namely "Hemant Kumar" arrived at West Enclave where my parents live. I explained him my concern that I need it at Noida address. He said it will...

I ordered a product from Ajio.I have two addresses in my account.One of Delhi and other of noida.I am presently at Noida address.By mistake I ordered at Delhi address where my parents live.At the time of delivery the shadowfax person "Hemant Kumar" contact number "[protected]" called.I explained him the issue that I needed it at Noida address.While on call he said he has sent an OTP for updation/change of delivery address.I told him the otp.He said you will get it in 2-3 days.I got in touch with him in 2-3 days when I didn't receive the parcel.He said he has sent to branch and I will get in another day or so.When I didn't get in a week I called him and that person blocked me.He ran away with the product

Tracking ID : SF[protected]AJI

I had ordered a shoe in Ajio and was supposed to be delivered on 20 and the delivery agent called me on 19 and told that he is there to deliver. I was in office and asked him to give the package to the security and I would collect it. He agreed and asked for the OTP and the status was changed to delivered.

When I reached home and asked the security, the package was not delivered. I called the delivery agent, he told that the package might be delivered To the wrong address and he would deliver it the next day. But he was not picking my calls since then.
I have given the same in my feedback too and received a call but no updates were given

Sir, The status of my order AWB NUMBER : SF[protected]FPL is showing "Delivery Attempt Failed" even without contacting me before delivery. So, kindly resolve this issue and deliver it to me Today itself, as it is really urgent.

Sir, The Status of my Order AWB NUMBER : SF[protected]FPL is Showing "Delivery Attempt Failed" even Without Contacting me Before Delivery... So, Kindly Resolve this issue and Deliver it to me Today Itself as it is Really Urgent.

Today I have received a product of 600 from shadowfax which was not ordered by. Don't know how to return it.

This is a new kind of fraud going on now a days, requesting our government officials to take an strict action on this kind of fraud.

Date of the Incident: 14-Oct-2023
Invoice ID : Bjir6rgrppa6ifes
Purchase ID:[protected]
Order ID:[protected]
AWB ID: SF[protected]AEP
Payment Mode: COD - 795rs

Description:
We received an order in the name of my Wife with half address.
Firstly we have not ordered anything which was supposed to be delivered from ShadowFax or to be delivered on 14-Oct-2023.

When we verified the package immediately after paying the COD, It was a black cloth.

Request you to investigate the matter and refund the amount to us.

Sir, Kindly Speed Up My Order AWB NUMBER : SF[protected]FPL and Deliver it to me Today Itself as Soon as Possible Since it is Urgent.

I ordered a product from meesho due to some product issue I have asked for return, from last 4days i am getting message for pickup but it gets cancelled by the night.Yesterday I called the pickup partner he told me that it will be picked up today but hence no one came.

Kindly look into the matter I am very much disappointed by the service

This is the most disgusting and unlawful behaviour of an order received in the name of your company which is not placed by myself but unfortunately I've paid for it without this knowledge the delivery boy took ₹800 from my place. And gave a scammed order. He's not responding to the calls and addressing him as someone else. Please take immediate action against it, I want my money back as soon as possible.

A product was delivered at my absence to my family member at the cost of rs 779. Plz help in getting my refund

Recently I received parcels from Meesho company delivered by Shadowfax company at 4 instances which I never ordered for. My family member paid for 1 of the parcel as I was not present at home.
Kindly file complaint against shadow fax company for delivering fake orders and parcels

Delivery came with my parcel from meesho but the OTP sent was not received by me as SMS and delivery guy refuse to give me the parcel and instead took it back what to do now how to resolve the issue??? Why OTP not being sent via WhatsApp?...

Bought two shoes from Ajio and returned them as I didn't like the product. They assigned this request to their third party logistics partner Shadow Fax.

An agent from Shadow Fax picked my product from my home on 2nd September 2023 he acted like he did updated the status as package picked up. Usually it takes some time to get confirmation from Shadow Fax when they picks up the order and it takes days to issue the refund. I waited till 5th Sep 2023 but as I didn't get any confirmation from both Ajio and Shadow Fax regarding my refund, I raised a complaint thru Ajio app under complaint#COM[protected] first they have given me a expected resolution date of 8th Sep 2023 later it was extended to 12th Sep 2023 and then this complaint was closed informing me that their Logistic partner confirmed them they didn't get the product.

Again called Ajio customer care informed them I don't have the product with me, it was picked by Shadow Fax agent and also sent a mail with proofs I have. They raised another complaint under new complaint#COM[protected] told me they are gonna resolve this issue by 21st Sep 2023. Raised complaint to Shadow Fax too but didn't get any response.

At the same time I started investigating the issue on my own. I personally went to the closest Shadow Fax outlet(Office) to which my order was assigned. Checked in there end and they don't have the product. I made them call to the person who picked my product on 2nd Sep 2023, they tried several times in front of me and that person didn't pick the call. I got to know that Agent was absconded from Shadow Fax. The manager or supervisor at the office confirmed this to me. Again I called agents at Ajio given them all the information I investigated and gathered.

I spent hours investigating, talking to the representatives explaining each and everything to all persons I spoke with.

After all this, Ajio still denied my refund request informing me their Logistic Partner confirmed they didn't have the product. I have given them screenshots, mails and most importantly call recordings with Shadow Fax agents. I did everything all they have to do is review it and which they didn't do. This is really inconvenient from Ajio and Shadow Fax.

An agent from the Third party Logistic Partner absconded with my product, is it customer's responsibility to bear the loss ? Not only I'm frustrated about my money, I spent hours of my valuable time on this and ask Ajio pay for it resolving the issue as soon as possible.

I attached few screen shots as a proof that agent picked up my product on 2nd Sep 2023 and mails I sent to ajio.

Main Amit Kumar Singh ID number 3506819 hai cycle ki id bani hai maine 18/09/2023 kam start Kiya aaj mujhe dopahar 12:00 baje se Raat 9:00 baje tak teen hi order mila hai mahoday agar cycle ID per aise hi order milta Raha to Kam nahin chal payega aur hamen majburan shadow fax chhodani padegi kripya karke cycle ID per order Diya jaaye taki ham logon Ko pareshani Na Ho dhanyvad

A fake order was delivered to one of my family member by shadowfax in my absence.the package contained my name and address.Now the shadowfax courier is refusing to take responsibility and blaming that the seller is fake and refusing to return me the money back.shadowfax has been saying that i have been cheated and they can’t do anything about it.
I haven’t even placed any order at first place.The Order ID in the packet too is fake.br...

My name is Santhi swaroop and my rider i'd is 1824836 I have submitted all the documents for joining process and I got message your account is now activated and after that I have paid Rs.699 for Dinner MG but app keep saying you need complete training first so I called customer care by clicking the "Call Onboarding helpline". The customer care lady is telling me that we have removed "Call Onboarding helpline" option in your app and you can go to online but in reality nothing happened. I have unistalled and installed the app couple of times and login and logout of the app nothing happened.

My tracking id- SF[protected]FPL

Order Not received but showing delivered.
Such a pathetic service.

Please do a needful action.

I had ordered a product from Ajio. It is a lehenga set. The picture shows fully stitched lehenga with choli and dupatta. As it was a free sized product I received a semistitched dress without choli stitched only pieces of cloth attached with lehenga and dupatta also. First time I tried returning, they told they can't accept as it doesn't look similar to the picture. I had called Ajio customer care and complained regarding this and...