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Shadowfax Complaints & Reviews

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Updated: Jan 24, 2026
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P
Prasmeeta
Dec 16, 2020
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Address: Sai angan apartment,road number 1,Patrika nagar, madhapur, Hyderabad,500081

It was a courier from Myntra which I returned . It was the wrong product delivered. The delivery guy picked it up on Fri i.e. 11th Dec, 2020. But after picking up the return item, he updated on the file that return pickup was failed.
Now mnytra has not received my item, because of which I'm not getting my refund.
Shadowfax customer support has been notified about the posted complaint.
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    premakumaran nair
    from Thiruvananthapuram, Kerala
    Dec 10, 2020
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    Order no: SF[protected]ONI.Date-02 december 2020.payment- COD Received your product.[protected].product is waste.YOU ARE CHEATING THE PUBLIC. Please return the product and send original stainless steel faucet hanger
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      R
      Rohitkumar852
      from Powai, Maharashtra
      Dec 9, 2020
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      Address: Zirakpur hub Razan plaza

      I'll do payment by scan the QR code it's successful from my site but partner didn't receive the payment
      Shadowfax customer support has been notified about the posted complaint.
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        A
        Aishwarya Chaudhary
        from Powai, Maharashtra
        Dec 9, 2020
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        This company Shadowfax is run by stupids who dont know what really happens in their company. I ordered my product on 28th of November 2020 from Wforwoman. I was promised a delivery in next 6-7 days.even After 7 days there was no update on the tracking link provided. I literally mailed and called shadowfax for about 15-20 times. No response. On the tickets there was no response. On instagram, facebook no response. Now it is the 12th day and yet again no response. Useless site and company with zero customer satisfaction. The leaders of the company should be put behind the bars.
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          A
          Ayushjaiswal2963
          from Powai, Maharashtra
          Dec 8, 2020
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          Address: Muzaffarpur

          Sir, By mistake the pick up boy has picked up another product instead of the actual one
          The detail of the product to be picked up:-
          Order No:- [protected]
          Client:- Myntra
          Date:- 07 Dec, 06:02
          Address:- Ganeshpur near vijaya kirana
          besidee right street of andaz
          mobile center
          ahiyapur, Muzaffarpur, Bihar
          842001
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            Y
            yerra shyam
            Dec 6, 2020
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            Address: Bandamedhapalli

            Delivery partner is not getting my location to take return product
            Shadowfax customer support has been notified about the posted complaint.
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              R
              Rohitkumar852
              from Powai, Maharashtra
              Dec 6, 2020
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              Address: Zirakpur

              I'll do payment with scan barcode and payment will don from paytm but delivery partner don't receive the payment then I do payment by cash but online payment not refund plz refund my extra payment
              Shadowfax customer support has been notified about the posted complaint.
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                D
                Deblina13
                Dec 4, 2020
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                I issued a return of a product sent to me which did not match with the product picture on the Myntra app. Shadow fax picked the Product on 30th Nov between 11am to 12noon. The shadow fax agent said since it's a mismatch of Product he has to show to his head authority hence once he reaches back to his office he will update. Later I got a call from shadow kolkata saying that I must choose another option such as ''quality issue'' over ''wrong Product'' to get a successful update of return. I listened to the instructions and placed another exchange, this time I chose ''quality issue''. I spoke to the shadow fax person and he said he will re-update the return done successfully. But later in the evening I got ''return failed'' update instead. I tried reaching Myntra over 20 times but they kept telling to me wait. Just now they closed the issue by stating they didn't recieve the Product and hence can't do refund. Now I neither have the wrong Product nor my money. Shadow fax kolkata has the Product and Myntra has the money. It's a theft!
                Shadowfax customer support has been notified about the posted complaint.
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                  A
                  Attitude bby
                  from Powai, Maharashtra
                  Nov 27, 2020
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                  I have ordered six sarees but its not satisfactory and iam not satisfied with the quality of the products so plzz kindly help in the returning the products n refunding
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                    K
                    kreshma927
                    from Mumbai, Maharashtra
                    Nov 27, 2020
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                    SF88964018KR has been in transit from yesterday early morning 3am. It has been more than 30hrs and no change in status.

                    Parcel is coming from Bangalore to Kochi. How long would it take? I specifically asked for urgent delivery.

                    Can I please get an update?
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                      H
                      harish kumar m
                      Nov 25, 2020
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                      Address: HDB finance ltd sana street, near idbi srikakulam
                      Website: [email protected]

                      Dear Sir/Madam,

                      My name is harish kumar m, I purchase headset company realme in online but delivered wrong product plz return the product as early as posible

                      Order details:sf10002459NDD
                      Order from NDD seller
                      Order date:19th nov 2020
                      Delivered date: 26th nov
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                        S
                        Sonuaona
                        Nov 25, 2020
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                        I have ordered a ladies suit which is not original as shown
                        Shadowfax customer support has been notified about the posted complaint.
                        Nov 25, 2020
                        Updated by Sonuaona
                        I have ordered a ladies suit which is not original as shown
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                          S
                          Shejal Bhati
                          Nov 24, 2020
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                          Hello,
                          SF88921757KR i sent a complaint regarding this parcel but not receive any response.. actually this parcel is picked up yesterday and at yesterday night the person who picked the parcel has called me at 9pm and told that he missed my parcel somewhere... and insisted me to send the courier label to him but i didn't sent him i just gave him tracking id... and told him to search by tracking no. ... now the parcel is showing undelivered 1st attempt.. as the parcel is of Hyderabad and picked up by 23 nov how is it possible ... very bad experience with this kind of irresponsible persons from your courier services.. be responsible and try to deliver the parcel as soon as possible... the parcel is prepaid and if it will not deliver you must refund my amount ... worst experience ever had... solve this matter as soon as possible... Client is waiting for parcel...
                          Shadowfax customer support has been notified about the posted complaint.
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                            A
                            Amit_Sinha1
                            Nov 23, 2020
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                            Good day sir/mam,
                            This is to raise a complaint against Shadowfax for late deliveries. The order was scheduled to be delivered by 17-19 November 2020. But they are rescheduling my order again & again. They did it twice and they state that the "customer wants delivery on another date", but the fact is they never contacted me.
                            The order ID is[protected].
                            Kindly do the needful
                            Shadowfax customer support has been notified about the posted complaint.
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                              D
                              Dipannita Dutta
                              Nov 19, 2020
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                              I have ordered a blue maxi dress by zoya clothing worth Rs.536 but when my product was delivered it was green colour maxi dress... And I want to replace it... My order no. is [protected]
                              Shadowfax customer support has been notified about the posted complaint.
                              When I can replace the product?
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                                N
                                nehar19
                                Nov 19, 2020
                                May 13, 2023
                                This thread was updated on May 13, 2023
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                                Hi Team,

                                Today I received a message of order arriving today from some company choice mate.
                                I had ordered some product from different website
                                So when the product came it was under my address my name and amount was 2596 .
                                I thought it might be the product from crezy-shop.com from which I ordered of 1256 rs so I paid 2596 thinking that its my parcel and thought I will write to site owner that amount to be paid was 1256 however paid 2596.

                                When opened the product I got to know I havent placed any order from choicemate and this is not my order .I have no clue why did it came under my name and address

                                Nobody answering call from shadow fax.
                                Whose order is it I have no clue for which I have paid. I tried my best to contact shadow fax but no reply
                                Where to register complaint when this isn't my order ?
                                All I have is to contact shadow fax so that they can connect me to the fraud company for placing order in my name.

                                thanks
                                neha
                                [protected]
                                Shadowfax customer support has been notified about the posted complaint.
                                Kindly provide seller details so that I can ask for my refund . I dont know the seller and dont have details how should I ask for refund, please provide seller details .
                                Shadow fax its a request, I have 2500 for something which is not ordered by me .Please call me
                                i know its sellers fault but its shadow fax's responsibility to help the customer too.

                                regards
                                neha
                                [protected]
                                Hi Team,

                                Today I received a message of order arriving today from some company meesho.

                                So when the product came it was under my address my name and amount was 569

                                When opened the product I got to know I havent placed any order from meesho and this is not my order .I have no clue why did it came under my name and address

                                Nobody answering call from shadow fax.
                                Whose order is it I have no clue for which I have paid. I tried my best to contact shadow fax but no reply
                                Where to register complaint when this isn't my order ?
                                All I have is to contact shadow fax so that they can connect me to the fraud company for placing order in my name.

                                thanks
                                Lakshya
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                                  C
                                  Christa sanova
                                  Nov 18, 2020
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                                  My tracking no is SF97612090ONI. delivery date is 18 November.l didn't get the parcel.I want it before 21 November.it is a surprise birthday gift.pls take necessary actions
                                  Shadowfax customer support has been notified about the posted complaint.
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                                    O
                                    Oberoi Raj
                                    Nov 17, 2020
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                                    My friends have ordered few items and kept my number so when delivery guy has called me I have asked to cancel but that fellow is talking non-sense. His number is [protected] and you people are getting business through us only and even delivery guy is getting salary because we are booking items. this is the worst company i ever seen
                                    Shadowfax customer support has been notified about the posted complaint.
                                    Wrost company any update from company? We will move to consumer court
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                                      N
                                      Neha Naharia
                                      Nov 11, 2020
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                                      Hello
                                      My courier is still pending for delivery
                                      It’s does not show any status till now
                                      This is for Diwali festival order
                                      Please let me know when
                                      Will these deliver

                                      Please delivery soon my customers waiting for courier

                                      SF88898157KR
                                      SF91305828KR
                                      Shadowfax customer support has been notified about the posted complaint.
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                                        N
                                        Neha Naharia
                                        Nov 11, 2020
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                                        SF91305828KR
                                        And
                                        SF88898157KR
                                        My order stuck
                                        Could not show current status
                                        It’s dispatch 4 nov
                                        Please delivery soon
                                        Shadowfax customer support has been notified about the posted complaint.
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