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Shadowfax Complaints & Reviews

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Updated: Apr 7, 2026
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C
contactme9021
Dec 21, 2020
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Address: Vijayawada

Hi team,
This is Prasad from Vijayawada. I'm going to send you all the documents in Shadowfax, but I'm not sure if you'll know the contact address or the showing and contact number in the office's address. no one can respond. can you please check and verify my documents. And let me know.
Thanks & Regards
Prasad
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    M
    Mohan Kumar T G
    from Delhi, Delhi
    Dec 21, 2020
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    Address: Tejaswini Nilaya, Near PES English Convent, SRS Road, Peenya 560058

    I booked a product from mi. Still, the order is not delivered. I received OTP from Shadowfax that is not correct. Delivery boy saying that is not correct OTP. I showed my mobile. he also said that's a mistake from Shadowfax company. Please send the Correct OTP and deliver my order. Delivery boy not delivered the order.

    Order ID: [protected]
    Mobile No: [protected]
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      A
      Arpan Mallick
      from Delhi, Delhi
      Dec 19, 2020
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      I bought a product from myntra, there was some problem for which I wanted to return it, but to return it, shadowfox used a delivery boy very badly with me, name akash shaw, call comes to my mobile from this number [protected], I want you to take a look at it properly. My request to shadowfox company, your delivery boy will not be expected to use it like this.
      Shadowfax customer support has been notified about the posted complaint.
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        T
        Tumpa Biswas
        Dec 18, 2020
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        Address: Narayanpur fire training center

        Product not match.refund money/ product my choice
        Shadowfax customer support has been notified about the posted complaint.
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          P
          Prasmeeta
          Dec 16, 2020
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          Address: Sai angan apartment,road number 1,Patrika nagar, madhapur, Hyderabad,500081

          It was a courier from Myntra which I returned . It was the wrong product delivered. The delivery guy picked it up on Fri i.e. 11th Dec, 2020. But after picking up the return item, he updated on the file that return pickup was failed.
          Now mnytra has not received my item, because of which I'm not getting my refund.
          Shadowfax customer support has been notified about the posted complaint.
          How will it get resolved
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            P
            premakumaran nair
            from Thiruvananthapuram, Kerala
            Dec 10, 2020
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            Order no: SF[protected]ONI.Date-02 december 2020.payment- COD Received your product.[protected].product is waste.YOU ARE CHEATING THE PUBLIC. Please return the product and send original stainless steel faucet hanger
            Shadowfax customer support has been notified about the posted complaint.
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              R
              Rohitkumar852
              from Powai, Maharashtra
              Dec 9, 2020
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              Address: Zirakpur hub Razan plaza

              I'll do payment by scan the QR code it's successful from my site but partner didn't receive the payment
              Shadowfax customer support has been notified about the posted complaint.
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                A
                Aishwarya Chaudhary
                from Powai, Maharashtra
                Dec 9, 2020
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                This company Shadowfax is run by stupids who dont know what really happens in their company. I ordered my product on 28th of November 2020 from Wforwoman. I was promised a delivery in next 6-7 days.even After 7 days there was no update on the tracking link provided. I literally mailed and called shadowfax for about 15-20 times. No response. On the tickets there was no response. On instagram, facebook no response. Now it is the 12th day and yet again no response. Useless site and company with zero customer satisfaction. The leaders of the company should be put behind the bars.
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                  A
                  Ayushjaiswal2963
                  from Powai, Maharashtra
                  Dec 8, 2020
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                  Address: Muzaffarpur

                  Sir, By mistake the pick up boy has picked up another product instead of the actual one
                  The detail of the product to be picked up:-
                  Order No:- [protected]
                  Client:- Myntra
                  Date:- 07 Dec, 06:02
                  Address:- Ganeshpur near vijaya kirana
                  besidee right street of andaz
                  mobile center
                  ahiyapur, Muzaffarpur, Bihar
                  842001
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                    Y
                    yerra shyam
                    Dec 6, 2020
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                    Address: Bandamedhapalli

                    Delivery partner is not getting my location to take return product
                    Shadowfax customer support has been notified about the posted complaint.
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                      R
                      Rohitkumar852
                      from Powai, Maharashtra
                      Dec 6, 2020
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                      Address: Zirakpur

                      I'll do payment with scan barcode and payment will don from paytm but delivery partner don't receive the payment then I do payment by cash but online payment not refund plz refund my extra payment
                      Shadowfax customer support has been notified about the posted complaint.
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                        D
                        Deblina13
                        Dec 4, 2020
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                        I issued a return of a product sent to me which did not match with the product picture on the Myntra app. Shadow fax picked the Product on 30th Nov between 11am to 12noon. The shadow fax agent said since it's a mismatch of Product he has to show to his head authority hence once he reaches back to his office he will update. Later I got a call from shadow kolkata saying that I must choose another option such as ''quality issue'' over ''wrong Product'' to get a successful update of return. I listened to the instructions and placed another exchange, this time I chose ''quality issue''. I spoke to the shadow fax person and he said he will re-update the return done successfully. But later in the evening I got ''return failed'' update instead. I tried reaching Myntra over 20 times but they kept telling to me wait. Just now they closed the issue by stating they didn't recieve the Product and hence can't do refund. Now I neither have the wrong Product nor my money. Shadow fax kolkata has the Product and Myntra has the money. It's a theft!
                        Shadowfax customer support has been notified about the posted complaint.
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                          A
                          Attitude bby
                          from Powai, Maharashtra
                          Nov 27, 2020
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                          I have ordered six sarees but its not satisfactory and iam not satisfied with the quality of the products so plzz kindly help in the returning the products n refunding
                          Shadowfax customer support has been notified about the posted complaint.
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                            K
                            kreshma927
                            from Mumbai, Maharashtra
                            Nov 27, 2020
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                            SF88964018KR has been in transit from yesterday early morning 3am. It has been more than 30hrs and no change in status.

                            Parcel is coming from Bangalore to Kochi. How long would it take? I specifically asked for urgent delivery.

                            Can I please get an update?
                            Shadowfax customer support has been notified about the posted complaint.
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                              H
                              harish kumar m
                              Nov 25, 2020
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                              Address: HDB finance ltd sana street, near idbi srikakulam
                              Website: [email protected]

                              Dear Sir/Madam,

                              My name is harish kumar m, I purchase headset company realme in online but delivered wrong product plz return the product as early as posible

                              Order details:sf10002459NDD
                              Order from NDD seller
                              Order date:19th nov 2020
                              Delivered date: 26th nov
                              Shadowfax customer support has been notified about the posted complaint.
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                                S
                                Sonuaona
                                Nov 25, 2020
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                                I have ordered a ladies suit which is not original as shown
                                Shadowfax customer support has been notified about the posted complaint.
                                Nov 25, 2020
                                Updated by Sonuaona
                                I have ordered a ladies suit which is not original as shown
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                                  S
                                  Shejal Bhati
                                  Nov 24, 2020
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                                  Hello,
                                  SF88921757KR i sent a complaint regarding this parcel but not receive any response.. actually this parcel is picked up yesterday and at yesterday night the person who picked the parcel has called me at 9pm and told that he missed my parcel somewhere... and insisted me to send the courier label to him but i didn't sent him i just gave him tracking id... and told him to search by tracking no. ... now the parcel is showing undelivered 1st attempt.. as the parcel is of Hyderabad and picked up by 23 nov how is it possible ... very bad experience with this kind of irresponsible persons from your courier services.. be responsible and try to deliver the parcel as soon as possible... the parcel is prepaid and if it will not deliver you must refund my amount ... worst experience ever had... solve this matter as soon as possible... Client is waiting for parcel...
                                  Shadowfax customer support has been notified about the posted complaint.
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                                    A
                                    Amit_Sinha1
                                    Nov 23, 2020
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                                    Good day sir/mam,
                                    This is to raise a complaint against Shadowfax for late deliveries. The order was scheduled to be delivered by 17-19 November 2020. But they are rescheduling my order again & again. They did it twice and they state that the "customer wants delivery on another date", but the fact is they never contacted me.
                                    The order ID is[protected].
                                    Kindly do the needful
                                    Shadowfax customer support has been notified about the posted complaint.
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                                      D
                                      Dipannita Dutta
                                      Nov 19, 2020
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                                      I have ordered a blue maxi dress by zoya clothing worth Rs.536 but when my product was delivered it was green colour maxi dress... And I want to replace it... My order no. is [protected]
                                      Shadowfax customer support has been notified about the posted complaint.
                                      When I can replace the product?
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                                        N
                                        nehar19
                                        Nov 19, 2020
                                        May 13, 2023
                                        This thread was updated on May 13, 2023
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                                        Hi Team,

                                        Today I received a message of order arriving today from some company choice mate.
                                        I had ordered some product from different website
                                        So when the product came it was under my address my name and amount was 2596 .
                                        I thought it might be the product from crezy-shop.com from which I ordered of 1256 rs so I paid 2596 thinking that its my parcel and thought I will write to site owner that amount to be paid was 1256 however paid 2596.

                                        When opened the product I got to know I havent placed any order from choicemate and this is not my order .I have no clue why did it came under my name and address

                                        Nobody answering call from shadow fax.
                                        Whose order is it I have no clue for which I have paid. I tried my best to contact shadow fax but no reply
                                        Where to register complaint when this isn't my order ?
                                        All I have is to contact shadow fax so that they can connect me to the fraud company for placing order in my name.

                                        thanks
                                        neha
                                        [protected]
                                        Shadowfax customer support has been notified about the posted complaint.
                                        Kindly provide seller details so that I can ask for my refund . I dont know the seller and dont have details how should I ask for refund, please provide seller details .
                                        Shadow fax its a request, I have 2500 for something which is not ordered by me .Please call me
                                        i know its sellers fault but its shadow fax's responsibility to help the customer too.

                                        regards
                                        neha
                                        [protected]
                                        Hi Team,

                                        Today I received a message of order arriving today from some company meesho.

                                        So when the product came it was under my address my name and amount was 569

                                        When opened the product I got to know I havent placed any order from meesho and this is not my order .I have no clue why did it came under my name and address

                                        Nobody answering call from shadow fax.
                                        Whose order is it I have no clue for which I have paid. I tried my best to contact shadow fax but no reply
                                        Where to register complaint when this isn't my order ?
                                        All I have is to contact shadow fax so that they can connect me to the fraud company for placing order in my name.

                                        thanks
                                        Lakshya
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