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Shadowfax Complaints & Reviews

shadowfax.in
1.8
Updated: Apr 7, 2026
Complaints 1480
Resolved
444
Unresolved
1036
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Shadowfax reviews & complaints page 72

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D
Dowlapalli Revathi
Oct 26, 2020
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Address: Kailasapuram Kasturi Nagar 1

Delivery Agnet [protected] Mobile Number Delivery Agnet Not He Call On 17th Afternoon He Told Tomorrow Morning I Will Deliver Told Not Deliver Till 26
Shadowfax customer support has been notified about the posted complaint.
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    D
    Drsajjad Arif
    Oct 25, 2020
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    Pick up was done and later QC was changed to fail.

    Shadow fax partner had picked up a wrong order of Myntra. Since it was a wrong order (I have ordered a kurta for my elderly mother but instead was delivered a jeans) i did not bother about even opening the inner plastic packing. entire package was returned and later after few hours i get a message from shadowfax stating how QC has failed. After few attempts i could just connect to the delivery partner who put the blame on his senior/area...
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    nakitbymandm
    Oct 20, 2020
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    Address: gurugram

    I had placed an order from ship rocket n pickup was done by shadow fax. Order was placed on 1st October and it was suppose to reach on 12 oct but today is 20 and parcel has not been delivered yet.
    Awb no is SF86405280KR
    client name - Devanshi Patel
    client no - [protected], [protected]
    I just want the parcel to reach as soon as possible.
    Plz respond as soon as possible
    Shadowfax customer support has been notified about the posted complaint.
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      S
      Shruti Karanth
      from Bengaluru, Karnataka
      Oct 19, 2020
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      Return pick up done, but not delivered to the seller

      Address: 1st floor, Appek Building, 93/A, 4th B Cross Rd, 5th Block, Koramangala, Bengaluru, Karnataka 560095
      Website: www.shadowfax.in

      ShadowFax,
      I had placed an order with Nirmal Enterprises which was delivered by you on 08-Oct-2020 with ID[protected]. The same item's return pick up was scheduled on 09-Oct-2020 with ID R70703964KR, the item was picked up. I cannot see the update of the delivery to seller back post[protected] on shadowfax. Also, this should have been returned by now and I should have got the refund for the same(the return delivery to seller deadline...
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      D
      Drishti1720
      from Powai, Maharashtra
      Oct 16, 2020
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      Address: 9,Kameshwar Twins Bungalows besides Kenyug flats near shyamal cross roads

      I received my package through shadowfax and paid the full amount of it but my product wasn’t the one that I ordered, it was something else and had been exchanged so what do i do now as I don’t have delivery guy’s number and want to return the product
      Shadowfax customer support has been notified about the posted complaint.
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        B
        Betucharm
        Oct 16, 2020
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        I am complain regarding Shadowfax. My tracking number R84320570FPL, I am a reseller with Meesho. Many at times I have raised a return request for a missing product pick up why the delivery person not getting full information about picking up the product. Why is he cancelling the pick up. I request you to che k your records and kindly pick up the missing product immdiately. There has been many escalation for this order number. So kindly by tomorrow pick up the product as soon as possible.
        Shadowfax customer support has been notified about the posted complaint.
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          S
          Shriya.k
          Oct 13, 2020
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          I have transferred amount to your company site once on 10 September which was successful and on same I have transferred amount twice to your delivery boy which got successful after 1 week through gpay.He said that he will transfer the amount but he is responding to my calls.i have lost 1600 and I request you to train them properly to be loyal to the customer.The name of the boy is Kavitha shiva .you please check & ensure that it may not repeat next time with anyone.
          Shadowfax customer support has been notified about the posted complaint.
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            B
            Babitha Kaja
            Oct 6, 2020
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            Tracking id:
            SF86481611KR
            Shadowfax customer support has been notified about the posted complaint.
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              S
              sachin4042
              Oct 6, 2020
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              Hi here is the continuous 7 out of 10 fake delivery were . delivered by the shadow fax
              no use o[censored]sing the shadow fax worst every service was done all the courier boy keeping parcel at them and marking as delivered is that a bloody joke i will sue a complaint in consumer court more than 100 shipment were fake delivered by our courierboy .

              awb no--AWB--SF86539824KR, SF86494357KR, SF86237374KR--THIS DELIVERY IS DONE 3 TIME EVERY TIME IS SHOWING DELIVEREDÂ BUT CUSTOMER IS NOT RECEIVED
              Shadowfax customer support has been notified about the posted complaint.
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              Hi im shabnam khan from Ikhrajpora opp radio colony rajbagh Srinagar Jammu and Kashmir. I have a complaint against your courier partner in Srinagar. They charge more for parcels and cut the original rates when I went their office in maisuma lalchowk they miss behaved with me.plz I want to talk the main manager
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                V
                Vani Gulati
                Oct 4, 2020
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                One of my product did not delivered on time.
                PLEASE CALL ### urgently.
                Shadowfax customer support has been notified about the posted complaint.
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                From last month I am not getting order on time. Same address is given to other sites and courier service, they are giving service properly. And I have given landmark proper. Very bad service. Even yesterday I received call from your office your staff is taking very arrogantly. I was explaining him addres he told first answer my question which I am asking This is not the way to speak to customer.
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                  M
                  Maaniqhearts
                  Oct 4, 2020
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                  Address: Delhi
                  Website: Delhi

                  I have purchased from nykaa and my product is with Shadowfax since last month and they are not deliver the product
                  My details are
                  Order #
                  Nyk[protected]
                  Shadowfax customer support has been notified about the posted complaint.
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                  Tracking details
                  SF65526279NER
                  Reply
                  Dear Maaniq,

                  Apologize for the delay in reply.

                  This is with reference to the order number NYK[protected].

                  As per our delivery partner's update, the order was delivered on 26/10/2020.
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                    S
                    Sandeep@Kumar123456789
                    from Delhi, Delhi
                    Oct 3, 2020
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                    Address: Pandav Nagar Delhi

                    My shipment no. SF31846747MEE by Shadowfax Courier, delivery person Arun Goswami, Pandav Nagar Delhi, delivery area Gautam Budh Nagar Noida,
                    Mera naam Guddu hai, aj delivery person ka call aya ke mera ek parcel hai, jab m location pe gaya to Arun Goswami waha se ja chuka tha, maine 30 minutes tk uska wait kia bar bar calls ki lkn meri har call ko usne cut kia.
                    Fir status dalta hai ke mujhse contact nahi ho pya.
                    Ye kya bakchodi h bc, ye courier service tatti se b zyada Gandi hai..
                    Shadowfax customer support has been notified about the posted complaint.
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                      J
                      Johnson Khaidem
                      Oct 2, 2020
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                      Address: MUMBAI

                      Hello,
                      my product has been shipped from shadowfax wh on[protected] and when i try to track it is stucked at bhiwandi hub on[protected] .It's[protected] today ..I wanna the issue with my transit for taking too much days to ship from bhiwandi hub.
                      Iam ready to pay more to deliver as soon as possible- awbno.-sf92140886spl (order from-shyplite).
                      #[protected] please contact me in order to let me know the issue.
                      Thanks.
                      Shadowfax customer support has been notified about the posted complaint.
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                        S
                        shunay
                        from Dehra Dun, Uttarakhand
                        Sep 26, 2020
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                        Address: Aligarh

                        Delivery boy, imran, wasnt wearing a mask, when asked to do so, he refused and forced my father to sign on his phone for verification (When everyone wants a contactless delivery during covid)
                        When i called him back to inform him to wear a mask next time he delivers, as other products remain too, he bluntly refused and said, i shall collect them myself from the office if i have a problem with him delivering.
                        Shadowfax customer support has been notified about the posted complaint.
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                        Worst service ever, I haven't received my parcel it was about to be delivered at 19 September now it's 28, they provide no customer service no contact number
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                          Y
                          Y Bhanu
                          Sep 24, 2020
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                          As per company agreement they told me that our company will pay you biweekly that mean every 15th of the month and bank transactions and other it will take upto 22nd of the for completing the transaction process. Shadowfax do not provide and helpline from which we can get connected to the company.in there website also there is phone number was listed. Only through you can contact them. I have submitted my issue in there website but they did not respond to my issue. I feel hopeless and i am here to you for help
                          Shadowfax customer support has been notified about the posted complaint.
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                            O
                            Ohmen
                            Sep 24, 2020
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                            I got a message that my order is out for delivery. I got parcel which was not even size of a paper. I i checked the cash to pay it shows nothing and unavailable order status. After that i cancelled the order. As soon i got a call from shadowfax asking me for confirmation of cancel or deliver again
                            . After 2 hours i got the call from different number. And this is continuing still. Very bad service
                            Shadowfax customer support has been notified about the posted complaint.
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                              N
                              Namrata singh 2
                              Sep 24, 2020
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                              Tracking id id - sf16218295be
                              I have ordered one product via bewkoof.com on 17 september 2020. I haven't received my product yet, and the current location of product is not visible after 18 september when i tracked.
                              Shadowfax customer support has been notified about the posted complaint.
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                                Prasanna Athyala
                                Sep 22, 2020
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                                Sf30686450mee this product not delivered. Delivery person mentioned address issue, in case address issue previous orders why delivered same address in shadofax. Please reschedule this product customer asked.
                                Shadowfax customer support has been notified about the posted complaint.
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                                  Innocent version
                                  Sep 13, 2020
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                                  change of customers contact info or to send the delivery boy contact info

                                  Am reseller from meesho. I have order the the product and the product was shipped and it was out for delivey today but the customer number is not working. The customer is asking for the change if phone number. The order id is #51342491. So please kindly see my request. Other wise send me thejitu das. The delivery boy contact number so that i will contact the delivery boy and will ask him to deliver to the customer...
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                                  Innocent version
                                  Sep 7, 2020
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                                  The customer is saying that now call came from the delivery boy but the order was cancelled
                                  Shadowfax customer support has been notified about the posted complaint.
                                  Sep 07, 2020
                                  Updated by Innocent version                                   The customer is saying that the delivery boy doesn't called but the shipment is cancelled by the shadowfax

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