Shadowfax Complaints & Reviews

I only want to say that kindly ship my parcels as quick as possible and deliver to the said address... I'm really tired of waiting... Your service work like a Tortoise.. Never to trust again...

I liked a saree which I saw on Facebook market. I requested for price and the seller messaged me back as Rs.560. I ordered it.

Today 09/11/2020 I received the saree and its a different one than what I ordered.

The saree what I revived is such a low quality and it can be paid such a high price.

Also, the seller has deleted all the conversation which I did on on Facebook.

Sir, please speed up my package AWB NUMBER: SF96576704ONI, my package is delayed at transit since 2 days..so kindly speed up my shipment and also update the status of shipment..

I have ordered for an denim jacket but I received a cotton top which I want to return.
Return code is :110096, 605

AWB No: SF91350730KR

I have ordered a boat earphones on 29th October, my order is not yet delivered to me... But got the message stating your order has been delivered. My contact no: [protected]. Couldn't reach your customer care. Please address this issue ASAP

AWB No: SF91350730KR

Date of incident-- i have ordered this product PG163 mobile phone for rs 2400 on 29 october2020 and received on 2 november2020 which is a defective product company is not answering to my problem
i request a return for this product please forward this complaint to this company and resolve my issue

Your courier person was supposed to pick a return parcel as it was an incomplete combo. He asked the reason when told the reason he denied to take it explained him to show the Nykaa details where it clearly says incomplete combo and replacement accepted by Nykaa he argued and displayed a very unprofessional manner. Here is the order id RET_[protected] hope you will take this matter seriously or I may have to reach social media to highlight the service provided.

I have order for an denim jacket but the product I received was a cotton top I want to return it ASAP my order no is 8990702_1 and return code is 110096, 605

I placed an order on boat on 7th October and it got dispatched on 9th October through Shadowfax . I haven't received it since . While tracking I saw that my package was in bhivandi DC and it is there since 10th October and not moving. While mailing them they keeping Saying I will receive it but It never comes
Shadow fax number - SF91293295KR

The package was supposed to be picked on Saturday 24th and it's 29 th and they have not picked...

Customer is very angry

Tracking Id R85787893FPL

I received your order but I had ordered the jacket and you sent the wrong t-shirt and you have none
Me usse return karna chaahata hu so pls share your return policy.

Hello,
I am writing to complain about a shadowfax personal Rakesh Parikh, who was supposed to collect a return item from Nykaa.

The item was a gift from a friend and she had put in the wrong block number, but it is right beside my own block and easily accessible through roof.

When the delivery person called I tried to guide him but he started bashing me very rudely and whatever I said did nit really register in his mind.

When I told him to get to my block through roof he said he had already climbed down, so I went downstairs and had to wait for like 5-8 mins before he could come down and get the parcel from me.

Now I am afraid that he might not deliver my product resulting in my friend not getting back her money, as I haven't received any intimation of a successful return.

Please call so I can explain it better.

I am utterly humiliated and this is a result of training provided by Shadowfax to its employees.

I have received open and empty parcel with AWB NO. SF95828461SHG
I HAVE TALKED TO MR SAURAV WITH MOBILE NO. [protected] BUT HE ISNT GIVING ANY PROPER ANSWER KINDLY HELP ME

Delivery Agnet [protected] Mobile Number Delivery Agnet Not He Call On 17th Afternoon He Told Tomorrow Morning I Will Deliver Told Not Deliver Till 26

Shadow fax partner had picked up a wrong order of Myntra. Since it was a wrong order (I have ordered a kurta for my elderly mother but instead was delivered a jeans) i did not bother about even opening the inner plastic packing. entire package was returned and later after few hours i get a message from shadowfax stating how QC has failed. After few attempts i could just connect to the delivery partner who put the blame on his senior/area manager and gave his contact number. After numerous calls and almost 24 hours later the area manager answered my call, who goes by name KALYAN and contact number is [protected]. This guy had been outright rude and threatened me with consequences if i call him again and outrightly insulted me telling its your problem that you were not smart enough to ask for QC check then and there. My shadow fax tracking number is R60239416MY.
to top up my frustration with this rude behavious there is no helpline number of Shadow fax where i can connect directly and sort this out.

I had placed an order from ship rocket n pickup was done by shadow fax. Order was placed on 1st October and it was suppose to reach on 12 oct but today is 20 and parcel has not been delivered yet.
Awb no is SF86405280KR
client name - Devanshi Patel
client no - [protected], [protected]
I just want the parcel to reach as soon as possible.
Plz respond as soon as possible

ShadowFax,
I had placed an order with Nirmal Enterprises which was delivered by you on 08-Oct-2020 with ID[protected]. The same item's return pick up was scheduled on 09-Oct-2020 with ID R70703964KR, the item was picked up. I cannot see the update of the delivery to seller back post[protected] on shadowfax. Also, this should have been returned by now and I should have got the refund for the same(the return delivery to seller deadline is 20 days post pick up). Till now the item has not been returned to Nirmal Enterprises. Please!!! Let me know what happened to my item.

Thank you,
Shruti. K.

I received my package through shadowfax and paid the full amount of it but my product wasn’t the one that I ordered, it was something else and had been exchanged so what do i do now as I don’t have delivery guy’s number and want to return the product

I am complain regarding Shadowfax. My tracking number R84320570FPL, I am a reseller with Meesho. Many at times I have raised a return request for a missing product pick up why the delivery person not getting full information about picking up the product. Why is he cancelling the pick up. I request you to che k your records and kindly pick up the missing product immdiately. There has been many escalation for this order number. So kindly by tomorrow pick up the product as soon as possible.

I have transferred amount to your company site once on 10 September which was successful and on same I have transferred amount twice to your delivery boy which got successful after 1 week through gpay.He said that he will transfer the amount but he is responding to my calls.i have lost 1600 and I request you to train them properly to be loyal to the customer.The name of the boy is Kavitha shiva .you please check & ensure that it may not repeat next time with anyone.