Shadowfax Complaints & Reviews

Hello,
I am writing to complain about a shadowfax personal Rakesh Parikh, who was supposed to collect a return item from Nykaa.

The item was a gift from a friend and she had put in the wrong block number, but it is right beside my own block and easily accessible through roof.

When the delivery person called I tried to guide him but he started bashing me very rudely and whatever I said did nit really register in his mind.

When I told him to get to my block through roof he said he had already climbed down, so I went downstairs and had to wait for like 5-8 mins before he could come down and get the parcel from me.

Now I am afraid that he might not deliver my product resulting in my friend not getting back her money, as I haven't received any intimation of a successful return.

Please call so I can explain it better.

I am utterly humiliated and this is a result of training provided by Shadowfax to its employees.

I have received open and empty parcel with AWB NO. SF95828461SHG
I HAVE TALKED TO MR SAURAV WITH MOBILE NO. [protected] BUT HE ISNT GIVING ANY PROPER ANSWER KINDLY HELP ME

Delivery Agnet [protected] Mobile Number Delivery Agnet Not He Call On 17th Afternoon He Told Tomorrow Morning I Will Deliver Told Not Deliver Till 26

Shadow fax partner had picked up a wrong order of Myntra. Since it was a wrong order (I have ordered a kurta for my elderly mother but instead was delivered a jeans) i did not bother about even opening the inner plastic packing. entire package was returned and later after few hours i get a message from shadowfax stating how QC has failed. After few attempts i could just connect to the delivery partner who put the blame on his senior/area manager and gave his contact number. After numerous calls and almost 24 hours later the area manager answered my call, who goes by name KALYAN and contact number is [protected]. This guy had been outright rude and threatened me with consequences if i call him again and outrightly insulted me telling its your problem that you were not smart enough to ask for QC check then and there. My shadow fax tracking number is R60239416MY.
to top up my frustration with this rude behavious there is no helpline number of Shadow fax where i can connect directly and sort this out.

I had placed an order from ship rocket n pickup was done by shadow fax. Order was placed on 1st October and it was suppose to reach on 12 oct but today is 20 and parcel has not been delivered yet.
Awb no is SF86405280KR
client name - Devanshi Patel
client no - [protected], [protected]
I just want the parcel to reach as soon as possible.
Plz respond as soon as possible

ShadowFax,
I had placed an order with Nirmal Enterprises which was delivered by you on 08-Oct-2020 with ID[protected]. The same item's return pick up was scheduled on 09-Oct-2020 with ID R70703964KR, the item was picked up. I cannot see the update of the delivery to seller back post[protected] on shadowfax. Also, this should have been returned by now and I should have got the refund for the same(the return delivery to seller deadline is 20 days post pick up). Till now the item has not been returned to Nirmal Enterprises. Please!!! Let me know what happened to my item.

Thank you,
Shruti. K.

I received my package through shadowfax and paid the full amount of it but my product wasn’t the one that I ordered, it was something else and had been exchanged so what do i do now as I don’t have delivery guy’s number and want to return the product

I am complain regarding Shadowfax. My tracking number R84320570FPL, I am a reseller with Meesho. Many at times I have raised a return request for a missing product pick up why the delivery person not getting full information about picking up the product. Why is he cancelling the pick up. I request you to che k your records and kindly pick up the missing product immdiately. There has been many escalation for this order number. So kindly by tomorrow pick up the product as soon as possible.

I have transferred amount to your company site once on 10 September which was successful and on same I have transferred amount twice to your delivery boy which got successful after 1 week through gpay.He said that he will transfer the amount but he is responding to my calls.i have lost 1600 and I request you to train them properly to be loyal to the customer.The name of the boy is Kavitha shiva .you please check & ensure that it may not repeat next time with anyone.

Tracking id:
SF86481611KR

Hi here is the continuous 7 out of 10 fake delivery were . delivered by the shadow fax
no use o[censored]sing the shadow fax worst every service was done all the courier boy keeping parcel at them and marking as delivered is that a bloody joke i will sue a complaint in consumer court more than 100 shipment were fake delivered by our courierboy .

awb no--AWB--SF86539824KR, SF86494357KR, SF86237374KR--THIS DELIVERY IS DONE 3 TIME EVERY TIME IS SHOWING DELIVERED BUT CUSTOMER IS NOT RECEIVED

One of my product did not delivered on time.
PLEASE CALL ### urgently.

I have purchased from nykaa and my product is with Shadowfax since last month and they are not deliver the product
My details are
Order #
Nyk[protected]

My shipment no. SF31846747MEE by Shadowfax Courier, delivery person Arun Goswami, Pandav Nagar Delhi, delivery area Gautam Budh Nagar Noida,
Mera naam Guddu hai, aj delivery person ka call aya ke mera ek parcel hai, jab m location pe gaya to Arun Goswami waha se ja chuka tha, maine 30 minutes tk uska wait kia bar bar calls ki lkn meri har call ko usne cut kia.
Fir status dalta hai ke mujhse contact nahi ho pya.
Ye kya bakchodi h bc, ye courier service tatti se b zyada Gandi hai..

Hello,
my product has been shipped from shadowfax wh on[protected] and when i try to track it is stucked at bhiwandi hub on[protected] .It's[protected] today ..I wanna the issue with my transit for taking too much days to ship from bhiwandi hub.
Iam ready to pay more to deliver as soon as possible- awbno.-sf92140886spl (order from-shyplite).
#[protected] please contact me in order to let me know the issue.
Thanks.

Delivery boy, imran, wasnt wearing a mask, when asked to do so, he refused and forced my father to sign on his phone for verification (When everyone wants a contactless delivery during covid)
When i called him back to inform him to wear a mask next time he delivers, as other products remain too, he bluntly refused and said, i shall collect them myself from the office if i have a problem with him delivering.

As per company agreement they told me that our company will pay you biweekly that mean every 15th of the month and bank transactions and other it will take upto 22nd of the for completing the transaction process. Shadowfax do not provide and helpline from which we can get connected to the company.in there website also there is phone number was listed. Only through you can contact them. I have submitted my issue in there website but they did not respond to my issue. I feel hopeless and i am here to you for help

I got a message that my order is out for delivery. I got parcel which was not even size of a paper. I i checked the cash to pay it shows nothing and unavailable order status. After that i cancelled the order. As soon i got a call from shadowfax asking me for confirmation of cancel or deliver again
. After 2 hours i got the call from different number. And this is continuing still. Very bad service

Tracking id id - sf16218295be
I have ordered one product via bewkoof.com on 17 september 2020. I haven't received my product yet, and the current location of product is not visible after 18 september when i tracked.

Sf30686450mee this product not delivered. Delivery person mentioned address issue, in case address issue previous orders why delivered same address in shadofax. Please reschedule this product customer asked.