Claimed

Shadowfax Complaints & Reviews

1.8
Updated: Aug 10, 2026
Complaints 1486
Resolved
444
Unresolved
1042
Contacts

File a complaint to Shadowfax

Having problems with Shadowfax?

File a complaint and get it resolved by Shadowfax customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Shadowfax reviews & complaints page 73

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
J
Johnson Khaidem
Oct 2, 2020
Report
Copy

Address: MUMBAI

Hello,
my product has been shipped from shadowfax wh on[protected] and when i try to track it is stucked at bhiwandi hub on[protected] .It's[protected] today ..I wanna the issue with my transit for taking too much days to ship from bhiwandi hub.
Iam ready to pay more to deliver as soon as possible- awbno.-sf92140886spl (order from-shyplite).
#[protected] please contact me in order to let me know the issue.
Thanks.
Shadowfax customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    S
    shunay
    from Dehra Dun, Uttarakhand
    Sep 26, 2020
    Report
    Copy

    Address: Aligarh

    Delivery boy, imran, wasnt wearing a mask, when asked to do so, he refused and forced my father to sign on his phone for verification (When everyone wants a contactless delivery during covid)
    When i called him back to inform him to wear a mask next time he delivers, as other products remain too, he bluntly refused and said, i shall collect them myself from the office if i have a problem with him delivering.
    Shadowfax customer support has been notified about the posted complaint.
    Worst service ever, I haven't received my parcel it was about to be delivered at 19 September now it's 28, they provide no customer service no contact number
    Helpful
    Found this helpful?
    1 Comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      Y
      Y Bhanu
      Sep 24, 2020
      Report
      Copy

      As per company agreement they told me that our company will pay you biweekly that mean every 15th of the month and bank transactions and other it will take upto 22nd of the for completing the transaction process. Shadowfax do not provide and helpline from which we can get connected to the company.in there website also there is phone number was listed. Only through you can contact them. I have submitted my issue in there website but they did not respond to my issue. I feel hopeless and i am here to you for help
      Shadowfax customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        O
        Ohmen
        Sep 24, 2020
        Report
        Copy

        I got a message that my order is out for delivery. I got parcel which was not even size of a paper. I i checked the cash to pay it shows nothing and unavailable order status. After that i cancelled the order. As soon i got a call from shadowfax asking me for confirmation of cancel or deliver again
        . After 2 hours i got the call from different number. And this is continuing still. Very bad service
        Shadowfax customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          N
          Namrata singh 2
          Sep 24, 2020
          Report
          Copy

          Tracking id id - sf16218295be
          I have ordered one product via bewkoof.com on 17 september 2020. I haven't received my product yet, and the current location of product is not visible after 18 september when i tracked.
          Shadowfax customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            P
            Prasanna Athyala
            Sep 22, 2020
            Report
            Copy

            Sf30686450mee this product not delivered. Delivery person mentioned address issue, in case address issue previous orders why delivered same address in shadofax. Please reschedule this product customer asked.
            Shadowfax customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              I
              Innocent version
              Sep 7, 2020
              Report
              Copy

              The customer is saying that now call came from the delivery boy but the order was cancelled
              Shadowfax customer support has been notified about the posted complaint.
              Sep 07, 2020
              Updated by Innocent version
              The customer is saying that the delivery boy doesn't called but the shipment is cancelled by the shadowfax

              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                P
                Priyan2020
                Sep 6, 2020
                Report
                Copy

                Address: JAI_FM_Jaipur

                Sir/Ma'am
                My courier AWb NO. SF86480734KR.

                It has not been Updated from 29th August and today its 6th September.

                and it has covered 8Days and there is an increase in delivery time and they have not updated any status from 29th August of mine courier.
                Shadowfax customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  M
                  manisha paliwal
                  Aug 30, 2020
                  Report
                  Copy

                  Order 20366 is not delivered to me but status says that it was delivered to my door steps on 29 aug. I have also received delivery message. I have been trying to reach your team since yesterday but no response. The product costs me 2500/- and I am very much anxious about it. There is no contact number where i can log my complaint. All you have is to drop message and your team will call back which is not happening. This is pathetic. Either deliver my package or give me full refund.
                  Shadowfax customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    A
                    absoutfit Wear Pvt ltd
                    Aug 28, 2020
                    Report
                    Copy

                    Address: Surat Gujarat

                    Order no - sf85465102kr
                    Client name divya
                    Parcel show delivered but my client not get parcel yet.. Ur courier person delivered to wrong person, kindly solve the problem.
                    Shadowfax customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      N
                      Namrata Sanwal
                      Aug 26, 2020
                      Report
                      Copy

                      Jiya attractive suits & dress materials (size: semi stitched)
                      Courier: shadowfax
                      Tracking number: sf30044582mee
                      Tracking link: https://track.shadowfax.in/track?order=new&trackingid=sf30044582mee
                      ...
                      Shadowfax customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        V
                        Vijay kumar Gomey
                        Aug 19, 2020
                        Report
                        Copy

                        I am Vijay and I have one product that I bought from snapdeal which is required to be returned back. Since last one month every time I call Snapdeal they say that the return request has been placed and is pending from Shadow Fax side. And almost every alternate day I get an SMS from Shadow Fax that my order will be picked today and then by evening my pickup stands cancelled for failing quality check. I don't understand which quality check is done when nobody from Shadow Fax contact me or reach my home. Thus I request you to kindly see where is the lag and check with Snapdeal and please pick my order which is pending for one month. I am humiliated by such responses of you and Snapdeal. Please contact me ASAP at my number [protected]. Following message I received today

                        ""Return request has been received for La Rosera Brow.. with [protected] from Snapdeal. Schedule at https://exp.shadowfax.in/iZCUUv""

                        And

                        ""Your La Rosera Brow.. from Snapdeal will be picked today by rider[protected] PIN 9758). Keep item(s) & tags ready. Track https://exp.shadowfax.in/iZCUUv""

                        Please take this at priority and keep me in loop for any further update and contact me at [protected] or [protected]
                        Shadowfax customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          V
                          Varsha Rupela
                          Aug 17, 2020
                          Report
                          Copy

                          Address: Kharghar
                          Website: shadowfax

                          I was expecting abv delivery but havent received yet sf51576139kr delivery guy has misplaced [protected] milind... Directly this guy has updated wrong status on website as delivered on 6th july after several enquires with bulding checked cctv also he has not entered in building asked for acknowledgemnt sayng delivered to security guy without calling cust but he lied and agreed to refund my lost amount... Managers too have agreed & raised complaint already debited delivery amount from salary still getting calls for return request... I havent received parcel y will i send back rahil [protected], suresh [protected], ashish [protected]
                          Shadowfax customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            S
                            sudarshan_Pd
                            Aug 17, 2020
                            Report
                            Copy

                            Address: Pune

                            Hi,
                            I hv received an article named" Paidu white wrist watch" which was not at all ordered by me. The delivery was made in my in my absense. The procdut is cheap wrist watch but it is delivered under COD and my assistant paid Rs.790/- on delivery, There is no bill or vendors address or contact details on shipment. I want to return the product and get the refund back. There is following info on the parcle
                            Sudarshan Dargad
                            Add: 8 main complex, 568 nanapeth, Pune-411002.
                            Destination code: PNQ_swar
                            Return code :395004, 29486
                            Order num: 89417680_1
                            Article sku : paidu_white
                            Shadowfax customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              S
                              suresh 93
                              Aug 17, 2020
                              Report
                              Copy

                              Address: 9 9 8/9 ashok nagar, road no 1, near pochamma temple, Bod uppal

                              I order a product on last month 27 july 2020 upto I hav no information on your side. I paid money from my account. so im ready to give police complant on your company
                              Shadowfax customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                A
                                Aeshna Mishra
                                Aug 12, 2020
                                Report
                                Copy

                                Address: Delhi

                                My order haven't delivered till now and on the tracking device according to that my order hasn't shipped till now also. So could you plz coordinate with your team. Because the executive is also not responding
                                .
                                Shadowfax customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  B
                                  Bhumika Nagar
                                  Aug 11, 2020
                                  Report
                                  Copy

                                  Address: Delhi sadar bazar

                                  I have not received my parcel yet.. No response from customer care... They are not responding. It's been 12 days already and there are no updates.
                                  Shadowfax customer support has been notified about the posted complaint.
                                  Helpful
                                  1 other people found this review helpful
                                  1 found this helpful
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    M
                                    Mudunuri Swati
                                    Aug 6, 2020
                                    Report
                                    Copy

                                    Address: Hyderabad

                                    Order #48965897
                                    Order #79641427

                                    Both orders delivered still you didnt updated status

                                    Elegant vichitra silk women's saree (Size: free size)
                                    Courier: shadowfax
                                    Tracking number: sf28938647mee
                                    Tracking link: https://track.shadowfax.in/track?order=new&trackingId=SF28938647MEE

                                    Elegant vichitra silk women's saree (Size: free size)
                                    Courier: shadowfax
                                    Tracking number: sf28938647mee
                                    Tracking link: https://track.shadowfax.in/track?order=new&trackingId=SF28938647MEE

                                    It's delivered pls update it n send my margin
                                    Shadowfax customer support has been notified about the posted complaint.
                                    The pickup person has picked up my item which I had ordered from meesho on 16th August at 7:45pm, but given the wrong status that the customer was not contactable. Why is this happening when the person from Shadowfax has already picked up my item. It's now showing as rescheduled whereas the person has taken the parcel back.
                                    Order no:R[protected]FPL
                                    R[protected]FPL
                                    Product
                                    Tops & Tunics (2WHITE-BLACK)
                                    Order Number
                                    [protected]_1_jgn
                                    Client
                                    FTPL
                                    Helpful
                                    Found this helpful?
                                    1 Comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      S
                                      Saroja Mahesh
                                      Jul 25, 2020
                                      Report
                                      Copy

                                      Address: #5, Rajapura village, Hennagara post, Anekal Taluk, Jigani hobli

                                      I have booked few products from meesho but the delivery person refuses to come to my place. Where as other companies like flipkart, amazon, ecom express etc... Are coming but only these people are saying that they can't come. So, i had to cancel my orders. Kindly look into the matter as soon as possible.
                                      Thank you
                                      Shadowfax customer support has been notified about the posted complaint.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        K
                                        Kuldeep63624563
                                        Jul 3, 2020
                                        Report
                                        Copy

                                        Address: Guna

                                        Mene meesho app se ak ghadi mahngai thi to return me dali to ye bol rahe the ya inka khana he ki kuch extra pese de do to me pickup jaldi dal du ga par mene man kar diya to mera 3 bar pickup cancel kar diya bolne lage ki ap ne duplicate rakh di jab ki mene jo ai thi boi rakhi ye.
                                        Matlab me yadi duplicate rakh deta or pese deta to ye usko done kar dete h pese nhi diye to 3 bar cancel kar diya.
                                        Shadowfax customer support has been notified about the posted complaint.
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                          I want to submit Complaint Positive Review Neutral Comment
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit