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Shadowfax Complaints & Reviews

shadowfax.in
1.8
Updated: Aug 10, 2026
Complaints 1486
Resolved
444
Unresolved
1042
So far, so good. Shadowfax is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Shadowfax will keep up the work and continue to help more customers with their concerns even better 🤝
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Shadowfax reviews & complaints page 75

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S
Srikant Bharti
from Noida, Uttar Pradesh
Feb 17, 2019
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Website: Smart india electronics products

I order a smart watch krypton g4 smart watch but it's not real... He was cheat me... I pay my money 1999/-... I want return it but no response he doing... His contact number is fake... The delivery boy say i don't know how to connect him... Please do something... This company name is (Smart india electronic products)..
Customer care number is-[protected]
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Shoce Rong product change
Reply
SuHel Ebhrahim's reply, Aug 8, 2019
Rong product
SuHel Ebhrahim's reply, Aug 8, 2019
Rong product
SuHel Ebhrahim's reply, Aug 8, 2019
Change order
SuHel Ebhrahim's reply, Aug 8, 2019
Plz change order
My oder number [protected]-1 delivery boy mobile no [protected] collect rs333 instead order value is rs 233 only today not receive my phone call
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    S
    Sujitha bittu
    from Bengaluru, Karnataka
    Jan 28, 2019
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    Address: Bangalore, Karnataka, 560076

    I purchased wella professional conditioner from nayka for 555 and due to some reasons I wanted to return it. And they approved my return on 23-1-201 and I got a message saying they will pick up on 24th the next day ie, on 24 I got a notification out for pickup and till evg I didn't receive any call and by night I got a message tried calling u it was not reachable.This continued till today ie,[protected]. I called the customer care so many times no response from their side and the courier boys number is also fake like the guy who's number it was had left job 6 months back and they have provided that number to me.
    Please do something and I want my refund
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      D
      [email protected]
      from Bengaluru, Karnataka
      Dec 17, 2018
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      Address: 560016
      Website: shadowfax.in

      Shadowfax is a courier pickup services in bangalore. A product of tata cliq is supposed to be picked up. Tat cliq ghas arranged the pick up from this shadowfax service however on 17/12/2018 evening 6:40pm this person came here to pick up all their job is to come and pick the product that's all. However this guy asked what is the reason why are you returning the product. I said this is supposed to be returned and that is why am returning the product that's all i said. He started talking to me ina loud tone yelling "what is the reason why are you returning this.' i asked him are you here to collect the product or are you here to make a scene. He started speaking to me in alod tone.
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      I have ordered one JBL headset but I got different one so I need to return that product and I want my money refund back as soon as possible kindly issue my money back
      Reply
      nishu sunny's reply, Mar 13, 2019
      I have ordered one JBL headset but I got different one so I need to return that product and I want my money refund back as soon as possible kindly issue my money back
      Plz my order is return so [protected] my no
      Reply
      Boby Das's reply, Jun 18, 2019
      Products is not good
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        S
        Santa Sapra
        from Mumbai, Maharashtra
        Sep 10, 2018
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        Address: 400063
        Website: goo.gl/ppavzp

        Hi! Your Order [protected] from Paytm will be picked by Freelancer Bipin Ojha .([protected]) today. Please keep the item(s) ready.
        The item did not check the brand or colour and just scanned the courier packet and left. The original is with me and my daughter's activity costume for school has been picked up.

        https://goo.gl/ppavzp

        You have picked up my daughter's cloth by mistake...Wrong item picked up

        Informed the courier company and requested return and pick up of the actual cargo..no update till now.
        Request some help in this regard as the company does not have any contact no listed.
        Sep 11, 2018
        Updated by Santa Sapra         No update from care team Shadowfax and they are reverting that they have closed the request

        Dear Santa Sapra,

        Your ticket - Wrong item picked up by executive [protected] - has been closed.

        We hope that the ticket was resolved to your satisfaction. If you feel that the ticket should not be closed or if the ticket has not been resolved, please reply to this email.

        Sincerely,
        Shadowfax Support Team
        https://ecomshadowfax.freshdesk.com/helpdesk/tickets/136004
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          T
          Tijo Verghis
          from Bengaluru, Karnataka
          Dec 20, 2017
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          Address: Bangalore, Karnataka, 590001
          Website: Koovs.com

          Hi,
          I had purchased product (Jeans) from koovs, on october 24 i received it and i returned on oct 25 because of size issue. On that day the shadow fax courier service sms i got and concerned person came and picked the item.
          After picking it up i didn't get any acknowledgement message i contacted koovs and shadowfax courier services they are saying they are always investigating and nothing doing from their end.
          They don't even know where is my product?
          What t should i do for this fraud services?
          View replies
          Dear Tijo,

          Greetings from Koovs.com !

          We regret the inconvenience caused. Please mail us your order no. on [protected]@m-eretail.com from your registered email ID so that we can check the details and assist you accordingly.

          Further, please feel free to contact us on our customer care no[protected] or email us at ‘[protected]@m-eretail.com’ for more clarification or any other assistance. We'd be glad to assist you with the same.

          Best Regards,
          Team Koovs
          Reply
          Hi Koovs,

          Still I didn't get a refund or proper answer from both your sides
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            S
            snehal bhatt
            from Mumbai, Maharashtra
            Jul 26, 2017
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            Address: Surat, Gujarat, 394105

            I am writing on my sister's behalf bhatt nirali,

            Someone had made an account his number is :[protected]

            And using address : 159/160 govind park society, near utran railway station, in front o[censored]tran lack garden, surat 394105

            Mirraw ref no : m[protected]

            And using name : bhatt nirali,

            We have not created the account so account linked with[protected] have nothing to do with us.

            Please take care of it
            View replies
            My product is not coming i am replace my product plzz sent me my product urgent your service is very slow
            my order no. is 95115013_1
            95115013_2
            mobile no. [protected]
            my email id is . love [protected]@ gmail.com
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