So far, so good. Shadowfax is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Shadowfax will keep up the work and continue to help more customers with their concerns even better 🤝
Hi,
I had purchased product (Jeans) from koovs, on october 24 i received it and i returned on oct 25 because of size issue. On that day the shadow fax courier service sms i got and concerned person came and picked the item.
After picking it up i didn't get any acknowledgement message i contacted koovs and shadowfax courier services they are saying they are always investigating and nothing doing from their end.
They don't even know where is my product?
What t should i do for this fraud services?
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Koovs.com / Marble E-Retail Customer Care
from Gurgaon, Haryana
Dec 21, 2017
Dear Tijo,
Greetings from Koovs.com !
We regret the inconvenience caused. Please mail us your order no. on [protected]@m-eretail.com from your registered email ID so that we can check the details and assist you accordingly.
Further, please feel free to contact us on our customer care no[protected] or email us at ‘[protected]@m-eretail.com’ for more clarification or any other assistance. We'd be glad to assist you with the same.
someone using our address and sending it to our address
Address: Surat, Gujarat, 394105
I am writing on my sister's behalf bhatt nirali,
Someone had made an account his number is :[protected]
And using address : 159/160 govind park society, near utran railway station, in front o[censored]tran lack garden, surat 394105
Mirraw ref no : m[protected]
And using name : bhatt nirali,
We have not created the account so account linked with[protected] have nothing to do with us.
Please take care of it
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S
soni love
from Mumbai, Maharashtra
May 8, 2019
My product is not coming i am replace my product plzz sent me my product urgent your service is very slow
my order no. is 95115013_1
95115013_2
mobile no. [protected]
my email id is . love [protected]@ gmail.com
Greetings from Koovs.com !
We regret the inconvenience caused. Please mail us your order no. on [protected]@m-eretail.com from your registered email ID so that we can check the details and assist you accordingly.
Further, please feel free to contact us on our customer care no[protected] or email us at ‘[protected]@m-eretail.com’ for more clarification or any other assistance. We'd be glad to assist you with the same.
Best Regards,
Team Koovs