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Shadowfax Complaints & Reviews

1.8
Updated: Aug 10, 2026
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Shadowfax reviews & complaints page 8

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K
khan72822@!
Apr 20, 2024
May 20, 2024
This thread was updated on May 20, 2024
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A product ordered from ajio reached near me on 18/04/24 even after theese days they are not delivering the product to me. After i decided to pickup the product directly from there facility but they are not connecting my call
Shadowfax customer support has been notified about the posted complaint.
Apr 20, 2024
Updated by khan72822@!
The tracking id of the above said complaint is SF[protected]AJI
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    Sayed Zakir
    Apr 9, 2024
    Apr 9, 2024
    This thread was updated on Apr 9, 2024
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    Address: Mumbai

    This is my first bad experience shadowfax courier service seems to be fake, since last 10 days there is no update, call is not showing, order is also not canceled, it has been 10 days since the courier service is not working.
    Shadowfax customer support has been notified about the posted complaint.
    Apr 09, 2024
    Updated by Sayed Zakir
    SF[protected]FPL
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      V
      vhpsrinivas9
      Apr 3, 2024
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      I am writing to bring to your attention an issue I encountered during a recent delivery experience. I believe it is essential to address this matter promptly to improve your services.

      During a delivery attempt from Shadowfax which I ordered from AJIO online store, the OTP (One-Time Password) for delivery didn't receive. Subsequently, the delivery executive asked my personal details to get it delivered, which I found concerning. As a customer, I expect a secure and efficient delivery process without compromising my privacy.

      I kindly request an investigation into this matter and appropriate corrective actions.
      Shadowfax customer support has been notified about the posted complaint.
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        F
        Fazil007
        from Tirupati, Andhra Pradesh
        Apr 3, 2024
        Apr 3, 2024
        This thread was updated on Apr 3, 2024
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        Address: Tirupati

        Please 😭 activate my id
        Shadowfax customer support has been notified about the posted complaint.
        Apr 03, 2024
        Updated by Fazil007
        I have been suspended 😭
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          K
          kayrasri
          from lucknow, Uttar Pradesh
          Mar 28, 2024
          May 20, 2024
          This thread was updated on May 20, 2024
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          Address: lucknow

          Myself Kayra Srivastava placed an order from flipkart which was delived by shadowfax my order has been cancelled by shadowfax withitself without any prior information after and also i didn't refund my money through flipkart my shadowfax order id is-
          1) SF[protected]FE
          2) SF[protected]FE

          pLEASE HELP ME AND PROVIDE MY ORDER AS SSON AS POSSIBLE .
          I didn't cancel my order
          please give it to me.
          Shadowfax customer support has been notified about the posted complaint.
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            H
            hemantmittal78
            Mar 27, 2024
            Mar 27, 2024
            This thread was updated on Mar 27, 2024
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            Product reached at destination from 4 days..but delivery not completed. Fake delivery attempts were made in tracking information...no calls and information by delivery agent to me.

            Worst experience.
            I need the items at the earliest. But this is disgusting.
            Shadowfax customer support has been notified about the posted complaint.
            Mar 27, 2024
            Updated by hemantmittal78
            AWB SF[protected]JIM
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              S
              Sarathtttt
              Mar 12, 2024
              Dec 16, 2025
              This thread was updated on Dec 16, 2025
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              I had put a return and exchage request for two seperate items on AJIO. the pick up guy took the return and exchage product with him but he came to collect only return item. After inly i know that he come for return item. Now i need the item for exchange it is with him/shadowfax office. I cant reach them. Please give my product
              Return id:RT[protected]
              Date 07.03.2024
              Shadowfax customer support has been notified about the posted complaint.
              Sir, Kindly Speed Up My Order AWB NUMBER : SF[protected]FPL and Deliver it to me Today Itself as Quickly as Possible as it is Urgent
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                S
                Srijan sha
                Mar 7, 2024
                Dec 16, 2025
                This thread was updated on Dec 16, 2025
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                Yesterday, i want to return my sandisk ultra 128GB micro sd card. Delivery boy didn't came to my doorstep.. I call him then he tell me he is 500m far from my house and he told me to come there and give the product. Then his behaviour is vey bad and rude. He didn't picked my product and its shows pickup unsuccessful as the product failed the quality check. Even glowroad verified the product and accepted it to return but delivery boy didn't take my product . Please pickup my product as soon as possible please tell your delivery boy to pickup my product. My order awb no. R[protected]AEP please pickup my product and refund my amount..
                Shadowfax customer support has been notified about the posted complaint.
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                  praveen6557
                  Mar 5, 2024
                  Aug 29, 2024
                  This thread was updated on Aug 29, 2024
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                  Sir, My Order AWB NUMBER : SF[protected]AEP is not Showing "Out for Delivery" even though the Shipment Has Reached the Nearest Location. So, Kindly Speed Up My Shipment and Deliver it to me Today Itself as Quickly as Possible as it is Urgent
                  Shadowfax customer support has been notified about the posted complaint.
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                    manu56436
                    Mar 3, 2024
                    Aug 29, 2024
                    This thread was updated on Aug 29, 2024
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                    Sir, My Order AWB NUMBER : SF[protected]AEP is not Showing "Out for Delivery" even though the Shipment Has Reached the Nearest Location. So, Kindly Speed Up My Shipment and Deliver it to me Today Itself as Quickly as Possible as it is Urgent and also Kindly Update the status of my Shipment...
                    Shadowfax customer support has been notified about the posted complaint.
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                      A
                      Akulaakash
                      Feb 26, 2024
                      Feb 26, 2024
                      This thread was updated on Feb 26, 2024
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                      Address: 1-3-10631/1 kavdiguda hyd

                      Hi ! I order the Infinix 3g note were as delivery perosn came at the 630 around im unavailable so asked delivery perosn to reschedule the delivery nxt day but 2 days passed no information nothing just show we will re attempt for plz order they are saying I called customer cafe number till now answer from them worst they didn't even turned call to ask was thq query bolak this is not correct thing kindly look my delivery Plz provide me delivery details whether it will arrive or not
                      Shadowfax customer support has been notified about the posted complaint.
                      Feb 26, 2024
                      Updated by Akulaakash
                      Plz look at into provide me the information
                      Feb 26, 2024
                      Updated by Akulaakash
                      [protected]
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                        A
                        Arungr899
                        from COIMBATORE, Tamil Nadu
                        Feb 22, 2024
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                        Address: Puliyakulam, Coimbatore

                        The shipment reached the city I reside in 6 days ago but it has been in the facility ever since then. I couldn’t contact them as shadowfax customer care has an automated caller and they’re yet to contact me about any updates. After 6 days I received a mail today yet no update on my delivery. I tried going to the facility on my own but they didn’t provide any correct address. After I managed to track down and reach the facility people there said they left 6 yrs ago.
                        Shadowfax customer support has been notified about the posted complaint.
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                          S
                          Sarthaksoni20
                          from Indore, Madhya Pradesh
                          Feb 19, 2024
                          Feb 20, 2024
                          This thread was updated on Feb 20, 2024
                          Resolved
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                          Resolved

                          Address: India

                          My mother has order the parcel and when delivery guys came she asked him to come upstair to give the parcel and then he misbehaved my saying i am not your servant and not delivered the parcel then the managar also called after some time and misbehaved
                          Mar 23, 2024
                          Complaint marked as Resolved 
                          Shadowfax customer support has been notified about the posted complaint.
                          Verified Support
                          Feb 20, 2024
                          Shadowfax Customer Care's response
                          Our team would like to investigate this. Please share your AWB number & Registered mobile no so that we can take this up with the concerned team.
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                            A
                            Aritra Dhara
                            from Haldia, West Bengal
                            Feb 14, 2024
                            Feb 14, 2024
                            This thread was updated on Feb 14, 2024
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                            Address: Haldia Durgachak

                            I have received a wrong product from glowroad.I initiate it for return request. Return request accepted from shadowfax. Last day they OFP and call me and request for reschedul Take a code for reschedul and put it on hold. I reached to shadowfax HI they use slang language multiple times. I want a step against of them. Why I take this headache.
                            Shadowfax customer support has been notified about the posted complaint.
                            We'd like to inform you that the AWB number is in the format of S[censored] or R********** Kindly help us with the same so that we can assist you further.
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                              Aritra Dhara
                              from Haldia, West Bengal
                              Feb 14, 2024
                              Feb 19, 2024
                              This thread was updated on Feb 19, 2024
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                              Address: Haldia Durgachak
                              Website: Shadowfax

                              I have received a wrong product from glowroad. I initiate return. Last day pickup hitting on shadowfax. They assigned it out for pickup. But they requested for reschedul for some issues. I have share the code they put it on hold. I have contacted with HI but he is really bad person. Use slang language bad behaviour with me. Take a step and please raise my pickup again
                              Shadowfax customer support has been notified about the posted complaint.
                              Feb 14, 2024
                              Updated by Aritra Dhara
                              Resolve my problem ASAP. And share a update with me
                              Verified Support
                              Feb 14, 2024
                              Shadowfax Customer Care's response
                              kindly share the valid AWB, what you have share in this is not there.
                              Feb 15, 2024
                              Updated by Aritra Dhara
                              OD ID NO :[protected]
                              Purchase ID no.[protected]
                              Feb 15, 2024
                              Updated by Aritra Dhara
                              HI mail id no is rajesh.[protected]@shadowfax.in
                              Dear Sir/Madam,

                              We'd like to inform you that the AWB number is in the format of S[censored] or R********** Kindly help us with the same so that we can assist you further.

                              Regards,
                              Team Shadow fax
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                                S
                                sajid4537
                                Feb 14, 2024
                                Oct 30, 2024
                                This thread was updated on Oct 30, 2024
                                Resolved
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                                Resolved

                                Sir, Kindly Speed Up My Order AWB Number : SF[protected]FPL and Deliver it to me Today Itself as Quickly as Possible, So Kindly Deliver my Order as Soon as Possible as it is Urgent.
                                Mar 19, 2024
                                Complaint marked as Resolved 
                                Shadowfax customer support has been notified about the posted complaint.
                                Verified Support
                                Feb 14, 2024
                                Shadowfax Customer Care's response
                                Your issue has been escalated and our team is working to resolve it soon. Please allow us some time to get back to you with an update.
                                SF[protected]SIZ my order no.
                                Delivery guy is giving wrong statement at online.
                                I need my parcel asap
                                [protected] my number
                                Shadowfax no response on website and social media
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                                  K
                                  Feb 7, 2024
                                  Jun 3, 2024
                                  This thread was updated on Jun 3, 2024
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                                  I have raised return request for my parcel but from very long time I didn't get any update, and there was no response from sdfx even after raising many tickets
                                  Shadowfax customer support has been notified about the posted complaint.
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                                    Samir das12
                                    Feb 6, 2024
                                    Jun 3, 2024
                                    This thread was updated on Jun 3, 2024
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                                    Address: Uluberia,

                                    My hr krishanu khan office address uluberia, he can not give our incentive like durgapuja, eid, and others, allways say he can not mail to shadofax
                                    Shadowfax customer support has been notified about the posted complaint.
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                                      V.Subash Raj
                                      Feb 4, 2024
                                      Jun 3, 2024
                                      This thread was updated on Jun 3, 2024
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                                      Address: Tech Aircons

                                      Hi sir my order return ok but money not refunded pls check ok
                                      Mobile number
                                      [protected]
                                      Shadowfax customer support has been notified about the posted complaint.
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                                        VIJAY DEIVASABAI
                                        Feb 2, 2024
                                        Dec 16, 2025
                                        This thread was updated on Dec 16, 2025
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                                        Address: ambalur,vellore

                                        I am Vijay, applying Shadowfax since a yrs. till now I trying but no response from company side. then I stared search contact how to connect with company. finally, I found number his name called Syed [contact number: [protected]] I contacted he ask about my background i said and told me here kaveripattinam krishnagiri tamilnadu availbale and mentioned me to send document and told two days after call me. I do call after 2 days he not at responding. its been 15 days more till now he not responding my calls or message at all. later still hope i searched find other person number Mahindren tamilnadu incharge, he also mentioned the availability and taken my information, later no response at all. with hope i was trying, if i not get also find atleast reply whether i get or not, with hope by day i applying.

                                        please do needful.

                                        regards,
                                        vijay
                                        Shadowfax customer support has been notified about the posted complaint.
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