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[Resolved]  Sharekhan — Website down since morning during market hours

Website is down and I am unable to make any trades online from the last 2-3 hours and customer care is taking a huge hold time. This is causing unnecessary issue to whole of the customer segement and in banking and trading platform on the pick days where there is a huge variations in the market, this is not at all acceptable and need to be compensate to the entire customer segement. This is not once but a frequent issue and if this is repeative they need to install multiple servers so that parallel processing can be done in case of one gets down. I am not at all satisfied with the firm and the franchisee even after making huge trades.

Website down since morning during market hours
Complaint marked as Resolved 2016-12-06 09:15:06

Complaint Status


[Nov 04, 2016] Sharekhan customer support has been notified about the posted complaint.
Updated by Abhishek Agrawal TCS Nov 04, 2016
I could reach the customer care after an hours and when I called them regarding the issue they have logged a complaint after a very long time and also they do not have any ETA for the same. The complaint # is[protected], where I have asked to put that their system is down.

Execution Name - Sumit Jadhav
Supervisor Name - Rishikesh Mode
Updated by Abhishek Agrawal TCS Nov 04, 2016
The worst part of the stuff is that they do not have the idea where the issue persists and what is the ETA for the same.
Verified Support
Sharekhan Customer Care's response Nov 05, 2016
Hi Abhishek Agrawal,

At the outset we would like to extend our apologies for the inconvenience faced by you.
Pls share your alternate contact details in a separate DM / here, as your registered number is not reachable .

Cheers!
Team Sharekhan
Complaint comments  1 CommentShare0Tweet0

Comments

Barakhamba road branch employees make fraud and provide wrong information to their customers.. made a loss of 20k because of them and they changed brokerage for the same.. sharekhan is not for customer and they make fraud...

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