Sharp India — refrigerator issue still not solved till 3 years

Address:

400101

Below are the all email's sent to sharp :-

— original message —

From: ajit gandhi
To: [protected]@service007.com
Cc: [protected]@live.com
Sent: saturday, august 29, 2015 12:08 pm
Subject: complaint against poor refrigerator quality and bad service against it.

Dear concern,

I ajit gandhi had bought sharp refrigerator, model no: s2fp97v.52, unit serial no: [protected] on 24/08/2014 installed it on: 26/08/2014, raised a ticket on 5th day of installation that there were cracks on boxes, but the same was unanswered

On 20/08/2015, i again raised a complaint that there is water leakage from bottom and trey and ice is forming up in freezer section and complaint number for the same is 619268

On 22/08/2015, technician named “roshan” from liberty services attended our complaint, he left just by changing the temperature from 3 degree celsius to 2 degree celsius.

On next day, someone called to collect the feedback of service, we mentioned the query was not resolved

On 26/08/2015, two other technicians named mr. D’mello and mr ashish from liberty services attended my complaint and mr. D’mello cracked the back panel of refrigerator while trying to open it & the same is written on the form by him. (Refer attached form)

They didn’t even turned off the refrigerator and door open alarm was continuously ringing, now our door open alarm is also not functioning properly

He had asked us to observe for few days, but very next day we faced the leakage issue

As confirmed by a lady from sharp company, told us that production head will visit on 28/08/2015, but no one turned up, neither there was any intimation of visit

I am very upset with kind of service we received, instead of getting our issue resolved, we ended up having multiple issues in our refrigerator

I am cheated as such a costly refrigerator cannot have so many issues, hereby requesting a replacement of my refrigerator

Regards,
Ajit gandhi

=

From: ajit gandhi [mailto:[protected]@gmail.com]
Sent: 29 august 2015 17:45
To: 'sharp'; '[protected]@sharp-oa.com'
Cc: '[protected]@live.com'; '[protected]@service007.com'; '[protected]@service007.com'; '[protected]@service007.com'
Subject: re: complaint against poor refrigerator quality and bad service against it.

Dear team,

Please let me know who the concern team is?
Kindly ensure the team is not from liberty services as they are not capable of handling this and even they broke our refrigerator’s back panel
They do not even give report of technical changes done by them.
Kindly revert inline to all the points written below

Regards,
Ajit gandhi

[protected]

=

— original message —
From: ajit gandhi
Date: 2015/09/13 6:07 pm (Gmt+05:30)
To: [protected]@sharp-oa.com, '[protected]@service007.com', '[protected]@service007.com', '[protected]@service007.com'
Cc: [protected]@live.com
Subject: re: complaint against poor refrigerator quality and bad service against it.

Dear all,

I had raised an issue on 20/08/2015 and till date sharp team is not been able to resolve the issue

After commitment to visit in last week (Attached snap of letter), no one had turned up. We tried calling ashish (Production head), he is not answering our call, neither bothered to call us back

Should i have to call multiple times and keep begging to resolve the issue?

How many days i have to wait to see my issue is resolved?

Day by day the water in refrigerator’s is increasing and due to this all the materials in the refrigerator are getting spoiled.

We had cleaned up entire refrigerator today morning and by evening, lots of water was accumulated inside, refer attached the supporting snaps (Doc file) of the same

By 17th september 2015, if my refrigerator issue is not resolved, i will have no other option, other than going to consumer court.

Regards,
Ajit gandhi
[protected]

=

From: ajitgandhi1955 [mailto:[protected]@gmail.com]
Sent: 13 september 2015 18:41
To: [protected]@service007.com
Subject: fwd: re: complaint against poor refrigerator quality and bad service against it.

Dear concern,

Please revert on below mail.
Sent from my samsung device

=

— original message —
From: ajitgandhi1955
Date: 2015/09/13 6:37 pm (Gmt+05:30)
To: [protected]@service007.com', [protected]@service007.com, [protected]@service007.com
Subject: fwd: re: complaint against poor refrigerator quality and bad service against it.

Dear all,

Please revert on below mail.

Sent from my samsung device

=

From: ajit gandhi [mailto:[protected]@gmail.com]
Sent: 27 september 2015 16:27
To: [protected]@service007.com; [protected]@service007.com; [protected]@service007.com; [protected]@sharp-oa.com
Cc: [protected]@live.com
Subject: re: re: complaint against poor refrigerator quality and bad service against it.

Dear all,

I had raised an issue on 20/08/2015 and till date sharp team is not been able to resolve the issue

After commitment to visit in last week (Attached snap of letter), no one had turned up. We tried calling ashish (Production head), he is not answering our call, neither bothered to call us back

Day by day the water in refrigerator’s is increasing and due to this all the materials in the refrigerator are getting spoiled.

We had cleaned up entire refrigerator today morning and by evening, lots of water was accumulated inside, refer attached the supporting snaps (Doc file) of the same

No one is even replying to my emails, not even answering my calls, is this the service you offer to customers?

Regards,

Ajit gandhi
[protected]

=

— original message —
From: ajit gandhi
Date: 2015/10/04 12:58 pm (Gmt+05:30)
To: [protected]@service007.com, [protected]@service007.com, [protected]@service007.com, [protected]@sharp-oa.com
Cc: [protected]@live.com
Subject: re: re: complaint against poor refrigerator quality and bad service against it.

Dear all,

As per previous visit on 29/09/2015, we are still facing the issue on water being accumulated inside the refrigerator.
I am the attaching the snaps of the previous visit and current water accumulating snap.

Regards,
Ajit gandhi
[protected]

=

From: ajit gandhi [mailto:[protected]@gmail.com]
Sent: 04 october 2015 12:57
To: '[protected]@service007.com'; '[protected]@service007.com'; '[protected]@service007.com'; '[protected]@sharp-oa.com'
Cc: '[protected]@live.com'
Subject: re: re: complaint against poor refrigerator quality and bad service against it.

Dear all,

Thanks for looking into my refrigerator issue on 28 and 29 sep 2015, please find the (Visit_observation) snap.
We are still facing the water collecting issue in refrigerator, please find the attached snap
Kindly look into this asap.

Regards,

Ajit gandhi

=

From: ajit gandhi
Date: 11/15/15 09:10 (Gmt+05:30)
To: [protected]@service007.com
Cc: [protected]@live.com, [protected]@service007.com, [protected]@service007.com, [protected]@service007.com
Subject: re: complaint against poor refrigerator quality and bad service against it.

Dear team,

As discussed, you had informed that you will visit and do the software upgrade for my refrigerator.

Please let me know, when are you visiting, as this was promised to me past 3 weeks.

Regards,

Ajit gandhi

[protected]

=

— forwarded message —
From: ajit gandhi
Date: tue, aug 9, 2016 at 7:30 am
Subject: re: re: complaint against poor refrigerator quality and bad service against it.
To: santosh prince, [protected]@service007.com, [protected]@sharp-oa.com, [protected]@service007.com
Cc: [protected]@live.com, [protected]@gmail.com

Dear all,
Even after software upgration by your team few days ago, the problem of water accumulation has increased rather than getting solved.

Please look into this asap.

=

— forwarded message —
From: ajit gandhi
Date: sat, sep 2, 2017 at 1:25 am
Subject: fwd: re: complaint against poor refrigerator quality and bad service against it.
To: santosh prince, [protected]@service007.com, [protected]@sharp-oa.com, [protected]@service007.com
Cc: deepika kagalwala, [protected]@live.com, ajit gandhi gmail

Attention sharp team!!!

I would like to bring up to your notice that our sharp refrigerator with model no: s2fp97v.52 & unit serial no: [protected] has again encountered the same problem of excessive water freeze/water leak.

We understand this problem of water leak and water freeze under food liner section occurs quite often and repeatedly over the period of 6-8 months after every service.

Just to let you know, in our last service your technician change the back panel in the fridge and after doing this the fridge operated in normal state for 3-4 months and now again we encountered the same problem so we are again back to square one.

We request you to kindly send an expertise so that we can rid of this problem.

Also, we look forward to expediting your action against our complaint, since this problem is getting worse day by day and finally we are unable to use the refrigerator on daily basis.

For your reference, i am enclosing few images (Refer drive link below) which justify our complaint regarding water leak/water freeze under food liner section.

You can reach us on below contact for any further query,

I look forward to your reply and a resolution to my problem.

Kindly refer drive link attached below for your further reference :

=

From: deepika kagalwala
To: [protected]@sharp-oa.com,
[protected]@sharp-oa.com,
[protected]@sharp-oa.com,
[protected]@sharp-oa.com,
[protected]@sharp-oa.com
Date: sun, sep 3, 2017 at 10:33 am
Subject: fwd: re: complaint against poor refrigerator quality and bad service against it.

=

From: ajit gandhi
To: santosh prince,
[protected]@service007.com,
[protected]@sharp-oa.com,
[protected]@service007.com

Date: sat, sep 2, 2017 at 1:25 am

Attention sharp team!!!

I would like to bring up to your notice that our sharp refrigerator with model no: s2fp97v.52 & unit serial no: [protected] has again encountered the same problem of excessive water freeze/water leak.

We understand this problem of water leak and water freeze under food liner section occurs quite offten and repeatedly over the period of 6-8 months after every service.

Just to let you know, in our last service your technician change the back panel in the fridge and after doing this the fridge operated in normal state for 3-4 months and now again we encountered the same problem so we are again back to square one.

We request you to kindly send an expertise so that we can rid of this problem.

Also, we look forward to expediting your action against our complaint, since this problem is getting worse day by day and finally we are unable to use the refrigerator on daily basis.

For your reference, i am enclosing few images (Refer drive link below) which justify our complaint regarding water leak/water freeze under food liner section.

You can reach us on below contact for any further query,

I look forward to your reply and a resolution to my problem.

Kindly refer drive link attached below for your further reference :

Photos - refrigerator water leak issue


Regards,
Ajit gandhi