Sharp India — sharp refrigerator sj-k445-sl

My mother Krishna Kumari Mahaptara had bought a SHARP REFRIGERATOR SJ-K445-SL from your dealer M/s. Associated Indo-Vietnam Agencies, Puducherry 605001 vide Invoice No. SI/AA205 date 09/06/2014. I am attaching a scan copy of the Original Invoice for your kind reference.

The same is not functioning now and a technician appointed by above dealer checked the Refrigerator on 29/6/18 and informed that the compressor is not working.

As you know the compressor has a 5 year guarantee. I had booked a complaint on 02/7/18 (Complaint No. 989324) but there has been NO RESPONSE to my request for compressor replacement / repair. I have several times called your call centre but the response is evasive, inadequate and unhelpful.

I am unable to use the Refrigerator and facing a lot of inconvenience and difficulty due to this for the past 40 days. I request you to please arrange for replacement of the compressor or Refrigerator at the earliest.

Looking forward to your early reply and support

Thank you

Gayatri Mohapatra
D/o of Krishna Kumari Mahapatra
Vedika
3 Kumaran Street
Puducherry 605001
Phone: [protected] /[protected]
Email: [protected]@gmail.com