Shein — order cancelled

2 Reviews
 Srishti Gureja on Jun 27, 2019

I ordered 4 dresses from shein almost a week or more back, two days before i received a message saying my order has been shipped and just now i again received a message that my order has been cancelled. Below is the exact message that i received :

[shein]dear customer,
We regret to inform you: major items on is imported in bulk & then dispatched. Due to customs clearance issue for import, there is no certain release date till now.
To protect your interest, we will cancel the order xha65378 & arrange refund at earliest.
As an apology, 300 shein points will be credited to your account within 48 hours.
For any queries, please feel free to contact us.
The only official customer care number:[protected]:00am-20:00pm)
Shein customer service.

I understood that order has been cancelled due to some customs clearance issue and they don't know how long will it take to get it resolved.

No issues i don't have any problem if my order get delayed. I just want them to keep me updated a and get it delivered. Please.

I requests you to help me and get this issue solved at it's earliest.
Complaint comments  1 Comment     Updated: Share0Tweet0


My order returned back without my permission.and also I paid amount for it

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