Shein Complaints & Reviews

I haven't got my return as it is showing in the app that it is refunded but not reflected in my account till yet.

My order no [protected] i ordered 5 items and made the payment by credit card its been over a month and i still havent recieved my goods. Tried contacting there complaint number and customer number but still no response. Very dissappointing.

I have placed order from shein on 11th may 2020. Order id gshmyu00f0007x2. There has no update about the order and payment has already been done. I tried calling the company but no response. There has been no update in the tracking details and its been now more than a month.

My parcel no. Is[protected]. It has been 15 days i have not received my parcel. I failed to gift my friend on her birthday. Very dissapointed with such services. 😐😐😐😐😐😐😐plz delivery my parcel as soon as possible.

I withdrew my money from shein wallet on 22 may 2020, it showed that they will transfer money to my google pay account in 2-7 days, the money amount was INR 536. It is 10 days now, not a single penny is transferred.

I placed my order on 12th may 2020 and it has been 15 days now still i don't received my order, even in tracking page it doesn't updated after 18th may 2020. My tacking number is [protected].
Even i try to get a customer support from shein but their customer service is very poor. I try to assign my complaint by live chat in this they can't even reply my message and after some time it automatically shows that my problem is solved. My live chat ticket id is 35327890.
Then i try to solve my problem through call and i called on shein customer care number 100 times from 22nd may 2020 it always show our manual service are busy.
Then i registered my complaint on 23rd may 2020 at resolver, my case id is res8802878. And it has been 4 days now i didn't receive any update from there.
I am soo much frustrated with this now, what can i do now my order is already pain.

I purchased a dress which got delivered to me one day before the lockdown.

The very day i got the dress, i checked it wasn't fitting well, so i requested for pick up.

Since, services have resumed now. I've been chatting with their customer care people on "chat" which they disconnect randomly and now they say it can't be returned.

How is that even ethical. When the day the dress came i asked for return.

Hi team
Order id:-GSHM6U00X000MP4
In the month of March 2020 I placed order via Shein app as a cash on delivery for Rs 7633/-
I received entire wrong package and I was promised u return the package we will refund your money it’s been 2 months I haven’t yet received
I want my money back
Kindly assist at the earliest else i will seriously have to take strict actions against the same
Regards
[protected]

I have purchased something online from shein using my debit card then cancel it so they generate a refund in my account. And they have send me screenshot of transaction details it was successful from their side. They told me that please contact your direct bank customer care and mention this refund transaction number : [protected] so the bank will see a pending refund and will follow the path back to our payment. I tried so hard to reach with customer care provided number and also go to bank but they make me wait for a whole hour and dont even see the details and send me home by saying that i should contact customer care. I have called customer care with provided proof but they are saying to contact merchant and shein customer care to contact bank i m going to and fro between them so can you please help me and see why i haven't get my refund i m providing screenshot of transaction detailsbank arn:30005100820082102423080
Request id [protected]
Payuid: [protected]
Bank ref no: 5863769314846928004285
Action : refund
Amount : inr 645 only
Date of transaction:09 april 2020
Status : success

Bank arn :[protected]
Request id :[protected]
Pay u id: [protected]
Bank ref no:[protected]
Action :refund
Amount: inr 612
Date 09 apr 2020
Success time 1:46:36

I have order 1466 rs t-shirt from shein. I paid online. Then I cancel my order. Company told me, they are refunded in your account. But I have not refunded in my account. I have legal proof from my recently bank statement. Please help me.

Comapny is saying that they had refunded my amout but its not shoeing in my bank a/c ref no swdress[protected] they are saying that they refunded it on 20 feb 2020 but there is no message from bank to me & company is saying to talk from my bank i m. Not able to get back my refund please initate soon.. Bank executives are also saying to contatct company as they are not getting any refrence no please clear it as soomer

I ordered three products on 16th January 2020 and the delivery partner xpressbee delivered it without calling me or informing me at the location to someone else. I came to delhi on 1st feb and got to know about the product and tried it but had size issues with two products. Earlier the return date was 30 days but then they changed it to 15 days. I tried raising return request on 3rd feb (15th days)but couldn't do it as the system didnt allow me. I had word with the executive and told them about the delivery person mistake and the issue with product and asked them to raise return request as 3rd was 15th day but they refused to do so. And told me they wont refund me my money as time has exceeded. Even if the time exceeded it was not my fault but their delivery partner fault. I got to know about it when I came to delhi ie. 1st feb. Kindly help me get refund from this fraudulent company. There two representative told me two different thing. One told me I can return it till 3rd feb and second told me till 4th feb but they changed their statement later on. I'm attaching the chat screenshot and order detail.

I placed my first order (Xxy86977) on shien at 2nd november 2019. It included two items one of which was lace & mesh yoke collared top in color black. I returned the order in november itself due to size issue. I kept on tracking the refund till 26th january 2020. On 26th jan 2020 i was informed that i would not be given any refund because i have returned a non shien item and they sent a picture of a male pajama. I further enquired that the logistics person who accepted the top from me inspected the top and accepted the return only after checking the item then how can it change on the way. They replied that nothing can be done and no refund would be processed.

I want my refund its been 4 months guys pathetic services
I want to talk to senior management
Contact no [protected]
Order no zyx80100
Order no 2 ylp86887
I want my refund asap guys
Its been ages guys pathetic services i was loyal to shein website all i get pathetic services no respose called twice but my refund is not innitiated even though i have not recieved my product as well it was not delivered what a ripper guys its not about money its about the value of costumer and time i will not recommend this to anyone such an disaster

I ordered a dress from shein which cost 1100 rupees, i didn't like it so i returned the dress to shein. The company refunded only 800 rupees, when i called the shein customer care to refund my 300 rupees back, they asked me for my bank details, which i provided, the next minute, a huge amount of 49, 000 rupees was deducted from my back account. The customer care isn't responding to my complaint and isn't helping me track the person who robbed me of my money. I want my money back!

I have ordered 6 items from shein on 14 december. It showed that the parcel will be delivered within 14 business days. They divided the parcel into two packages, one package had only 1 item and another package had 5 items. One package that contain only 1 item has been delivered to me within 4 days and i was happy. But the another package that contain 5 items has not been delivered yet. When i checked on app, it keeps showing that my parcel is stuck in delhi hub. Its been 20 days. Now i want my parcel within a week or i want refund.

I have returnd a parcel.. And its been a month i havent recieved my refund yet
I have talk to their customer executives several times.. Yet there is no result... The always ask to wait for 3 to 7 days..
And its been a month now
Plus they have worst customer service
I want my money back
My refund anount is 813
They have initiated the refund process since 18 nov.. And now its been 14..
Ypc87234 - my order no.

I have done some returns for which i got refund for half my things. But its been more than a month they hvnt refunded for half my products worth rs 4000/-. It might not be a big deal but for us its our hard earned money. And if refund dsnt happn than it will be hard for us to shop. My order no is kkx80979. The refund amount which have not been done is-
1280/-
1321/-
1506/-

I placed my order on 17th nov and as per the shipping policy the product is delivered with 14 working days. I checked shein app and got to know that my product is stuck at delhi shipment hub. When i called the shipping agency they told me that my package is send back to shein because i told them verbally to do it (Which isn't true). Now i don't know where my package is and i cant even claim refund as the product is not delivered. My money is stuck.

Amount of rs 743 got debited but order got cancelled from shein saying they haven't received the payment.
Payment was made through google pay. Axis bank confirmed that amount has successfully reached shein but shein is denying.
Shein also cancelled the order, amount got debited from my account. Customer is at loss now. How do i get my refund back? Whom to contact. Already contacted bank and shein.

Order number:bcy95032

Hi i'm a regular ashein customer and now i m unable to place order on shein app these days because it is showing that delivery is not possible in my area (Dhaleswar, agartala, tripura west) with pin no-799007 or 799006... But earlier it was possible (I ordered twice with the same address)... What is the issue?😢😢it will be really helpful i[censored] look into this matter... I could not submit my compalain on shein site because there was no option for this type of queries..

Order no. Azb85065 i haven't received one out of 2 packages of my prepaid order that i made on oct 21, 2019. Tracking status showing it to be stuck in delhi from last 4 days and customer service is so misleading saying that it is moving as per schedule. Poor service shein, huge contrast among tracking status and your customer care update. Kindly update me with the current and real status.

Actualy iam having issues regarding my prepaid parcel. I was suppose to get my on 10th oct but it didnt deliver yet. They updated that it seems the customer was out of station whereas i was here in agartala and on that day i didnt even received any call from none of the courier man. I visited in office as well but they were so rude to me, they didnt response while i was asking to help me out for getting my parcel. Here is my tracking id [protected]. Kindly please take some strict action. I want exactly the same amount please return back my money and please keep on updating.

I gave shein my bank account details for transferring the refund amount to my account and instead transferring any money to my account instead it deducted 30000 rs from my account. Since than my trying to reach every customer care of shein... No one is giving me any response. They are not taking me seriously. Its complete fake app. If you are true than give my money back.

I have placed order on shein on 07/08/2019, the order was out for delivery on 23/08/2019. The tracking status shows, wrong address. I haven't received any calls from delivery person regarding address issue.

All the other parcel from shein have been received on same address, other than this.

Contacted shein multiple times, but no response regarding the refund.

I wana raise complaint against such companies.

I ordered 2 pairs of women joggers from shein.in on 8/8/19 and has not been delivered till date. Its been 14 days and the product has not been delivered and the support staff is not supporting in any matter. Order no:-ykx73722. This is not the first time i've experienced such poor delivery service from shein, such a renowned brand. I would like the order to be delivered before this weekend or else i'd be taking serious action.

I have returned my order on shein return id is 8254267 according to shein they have processed my refund on 29 july but i have not received my refund yet in my account.

Last time i have received it in 2 days but this tome its already 11 days but i have not received it yet.

There is no way to contact shein thats why i am posting my complaint here.

Order id - czb67772

I order clothes from shein app . They canceled my order and I done full payment throgh debit card on 19/06/2019. and now shein app is saying that refund has been send to your bank account. so contact customer care service and file charge dispute they had gave me a transaction ID no.[protected].
so please kindly focus on this..so that i can get my money back

I have ordered 7 items from shein and the order number is hak67838 on 6th july 2019. I have already paid for the order through net banking and the app is showing only the shipped status regarding the order from 11th july 2019 and is not giving any further information. I have been waiting for over 17days now for my order which is quite a long period and i want my order to be delivered as soon as possible please.

I had ordered 7items from shein on 6th july and my order number is hak67838. The site is showing the shipped status from 7th july and is not updating my order information any further. It has been over 15days now and i haven't received any information related my order. I have been waiting for this order as it is an online paid order so don't wanna loose my money over it.