Shein Complaints & Reviews

Its a scam they share rs2100 stating its 2100 off on 10, 500 shopping and i shopped for 11000, i get a message after a week that my order is cancelled and asking for repurchase, i think it was intentional so that i get frustrated and would want to buy all that stuff again and now i have to buy without discount as i lost that coupon in last order. I dont need refund. I need my order at same prices i paid earlier. Order id - hkl65445...

Hi

I ordered 4 dresses from shein almost a week or more back, two days before i received a message saying my order has been shipped and just now i again received a message that my order has been cancelled. Below is the exact message that i received :

[shein]dear customer,
We regret to inform you: major items on shein.in is imported in bulk & then dispatched. Due to customs clearance issue for import,...

This is a scam site. Don’t order. My order number is LYA62828. Terrible customer service. Your packages don’t ever get delivered. I haven’t received my package in 25 days now. Upon calling customer care I was told parcel has been shipped out with tracking ID.[protected]. Upon adding this ID in delhivery courier service website I found out the parcel was never shipped. No responses from customer service calls or texts or live chats...

My order number KXA63051 was placed on 7th June 2019 today is 15 June 2019 first you guys gave me an email stating order is shipped and is in Delhi now when I today checked order was in China only and not shipped. M.. What pathetic kind of service is this can you please explain I want my order by 17th June 2019 otherwise I will have to complain about you guys at higher authorities... First you lure the customer and don't fullfills your promises......

I ordered two trousers from this Site called SHEIN. But it wasn't fitting me properly. So I initiated for the return the next day. I ordered it on 10th May and received by 16th May. I gave the request for return but no action has been taken. I paid 2540. I have been talking to their executives for like 5-6 times but nobody is taking this seriously. They have no Customer Care Number in their site. They have just Live Chat Service and give...

I have ordered some products on 5th may from the site "shein". They deliver their order through ecomexpress. It's been 10 days, i have not received my order yet. Moreover, so many problems i faced in these days.
1. Very poor customer service. They are not at all communicative.
2. Didn't get any mail or message regarding shipping and delivery
3. I have constantly mailed them, but they made fake promises that it will reach...

This is a serious complaint that i never ordered any product on 17/04/2019 from shein. However thet somehow tracked my account and made the orders broken into three transactions amounting rs 13398, 2361, 5233.
I have not done the above transactions as on 17/04/2019 from my bank account bearing account number [protected].
Kindly look into the matter and block the above transactions as well i want a refund of the above transactions.br...

I haven't got my money refunded worth amount: $48.24 --- INR 3473 of an item which is already returned 55 days ago. The money was supposed to get refunded within 7 days of working hours still I am chasing with your stupid customer service.. But unfortunately it did not and I have lost my hope that's why finally tagging the founder so that they will get to know how some stupid people running your business . Today it's the 56th day and there's...

The products which i received are of veryyyyyy cheap and bad quality. The 3 products are utterly bad quality and they are of tooo small size and it looks like 2 years old baby clothes. The products color is not as shown in picture and description. The quality is worstt!!! The product cloth is toooo transparent that if you wear it can get torn in a minute. Why ard you people making fool of customers??? I need resolution for this... Orelse...

My order was to be received by yesterday and not even today I got my parcel I’m even paying for express shipping but the order is still late I have my birthday tomorrow it is from shein that I order and it doesn’t even have a customer care number how does that even work when should I contact now I kindly request that please get my order immediately that’s it...

I ordered a zipper front glitter design backpack a week ago and today i received my order but it is really disappointing to see that the bag i orderd is defective, glitters sticked on the bag is coming out from many placed... Its not sticked properly.
My order number is:ckc35920
Price of the bag:913+extra shipping charges
I want that this problem should be resolved as soon as possible maybe by replacing this bag with...

I have been trying to return a peice of clothing for the last 15 days. I have submitted various tickets and call requests and i have been approached by none. I have to return the product after they cancelled my pick up. They sent the wrong size and now they are not even helping me with the return process. They don't respond to my emails. The delhivery cancelled my request and did not even pick up my package....

Order Made from registered email id [protected]@yahoo.co.in
Order made on my behalf, by my cousin, Ravina Lulla.

July 07, 2018, support ticket was raised with ID #8853456
which was marked as Solved by default where as issue exists till date and there are several tickets raised in between July 07, 2018 till present date.
Latest ticket #9406515

The issue is, there is a Refund needed for...

Hyx13675 this order was cancelled by me and as a refund is want my inr2730. I m contacting them and they are saying that they have send the amount to paypal but paypal is saying that they have not received any amount.
Shein is saying that there transaction id to paypal is 2ll26569nl777503b

Kindly help me

It had been last 3 months i m trying to coordinate but they both are saying two contradictory things....