Shell India — Shell cash card reload issue

Address:	570017
Website:	www.shell.in/products-services/on-the-road/shell-card/shell-cash.html

I had reloaded ₹20000 to Shell cash card (Card#[protected] on 14.11.2015, through NEFT from ICICI bank account. Transaction reference number is[protected]. I had raised a compliant on 28.11.2015 with Shell customer care for amount not reflecting even though amount was deducted from my bank account. So far I have raised 10-12 complaints. Every time I get the same response saying it will be processed tomorrow evening and amount will be available in your account by day-after-tomorrow. However, amount is not credited to my bank account.