Shell India — Shell cash petro card

Address:	dr.rajkumar road, rajainagar, bangalore
Website:	www.shell.com/india/cards

Ihave shell cash card, i have been using it for quite an long time. I had received an message from you to as to the validity of the card expires next month and thereby i need to exhaust all the amounts available in the card but unfortunately i had recharged with Rs.8000/- previous day itself. In this regard i met the staff at the counter at Dr.Rajkumar road shell petrol bunk where this card was issued, he gave me confidence that he excess money would be refunded not to worry. In this regard i have written mail to the cusotmer service and inturn they have been asking the same details which i have sent them in my trail mail and they have been giving unnecessary excuses from past 10months...this is one which i never expected from shell...i think they are palying around with me...pls suggest should i place and consumer complaint aginst the bunk who have issued the card... i am really frustated in attempting to call them and writing mails to them which they dont answer...i would expect sincere reply from the CRM department in this.. they can reply back to sathya.[protected]@gmail.com or can call me at [protected]