Shine.com Complaints & Reviews

Content of Email sent to them on 26th of July'23 is mentioned over here

Hello Shine Team

I was called by the Shine Team today through Multiple Numbers
1.[protected]Tushar)
He has suggested that I buy a Resume Booster Service for which 3657 Inr. I have accepted this service & bought this under the communication that this will help pushing to resume to known companies in Bangalore. Post buying this there was a communication that there will be a dedicated person assigned to handle my account.

2.[protected]Shiva)
He asked me to run through my profile (Resume) and post which he asked me to upgrade to couple of packages with an information that this wouldnt cost thousands of Inr. However the first upgrade came at a price of 5192 Inr. (Education Verfication) which was paid. When asked why this value, Mr Shiva said that he is not aware of pricing and this done by Finance team of Shine.
Once again there is another upgrade package (Job Profile Verification Plus Package) coming at 9556 Inr which came as a Payment Link.
Considering the financial situation I have requested for time for the payment. We need to understand that without prior intimation this money is being asked to be payed.
When asked for time, Mr Shiva has denied and said that the services will not be given.

Post this I have tried communicating this with Mr Tushar, unfortunately he is not picking calls.

I highly doubt the services offered by Shine.Com.
If this was the way in which things were moving then it should have been communicated clearly during the first call.

I request a refund of my money immediately as this is really fishy. Even Naukri.Com is charging a package of 8000 Inr but they are very much transparent. The reason for opting to Shine was it offered a low cost of services.

I believe forcing a person to buy services worth 20000 Inr Immediately without any prior intimation is highly non justifiable and when Mr Shiva was asked to share contact of his manager, his response was everyone in Shine.Com talks the same language.

Couple of questions to Shine.Com:
1. Why terms and conditions are not communicated to Buyer/Candidate at time of taking any service?
2. Why details of package is not communicated very clearly to Candidate?

I sincerely request my money of 3657 Inr+ 5192 Inr be duly returned back as I am not confident of service and see this service as a Money making option.

I have email transactions for the same. Kindly ensure 8849 Inr is refunded to my account immediately.

Kind Regards
Umashankar.G
[protected]

28/july/2023

I have paid Rs 8892/- for 3 service

1 new resume for domain change
2 guidance for domain change
3 job alerts

I had clear discussion befor making single payments for above mentioned 3 services

Now, Shine executive Rajat called me today 28/july/2023 started forcing me to accept wrong service application booster.

What I will do with application booster as I have not received new resume for domain change, guidance for domain change?

What about my above mentioned 3 services I paid Rs 8892/-?

I had clear discussion with shine executive Rishab on call before making payments.
My requirement was need of new
resume for domain change, guidance for domain change & job alerts. He said me to pay only Rs 3292/- but I was not having enough money so he said do partial amount so I did on May 3-2023 Rs 1000/- the second part on May 5-2023 Rs 2292/-. After completing this payment he connected me to Rohit and he said I am your relationship manager I will give you new resume for domain change, guidance for domain change and weekly 2 interview leads but for that you have to pay more amount Rs 5000+tax I agreed without any arguments but I was again not having the said amount so I again did payments in part on June 5-2023 Rs 1500/-, and on June 10-2023, Rs 4100/-. I completed the payment of Rs 8892/- I had call to Rishab now Rishab again said you have to do more extra payments at that time I just started feeling unconscious because according to 1st discussion I just need to pay only Rs 3292/- and after saving money hardly I completed the first demand and Shine executives gave me second amount again I hardly paid 5000+tax to save my first amount Rs 3292/- now third amount they are demanding I felt I had done biggest mistake I just took support of wall balancing me from physically falling on floor then I said Rishab that I am going to complaint this type of Service Shine is providing to customer then he said don't complaint we will provide you requirements but now writers are busy you will get call till july 15 2023 I had patiently taken follow up from July 13 2023, july 16 2023 from their I am non stop taking follow up but no use other executives of shine picks up the phone and says they have done Mails to Shine team soon you will get the call after waiting on call when the call gets connected their is new person says they have done Mails you will get the call after lots of attempts on 24 july I had mailed on [protected]@shine.com from the 24th July I am doing follow up on mails till today I have not my service for which I paid Rs 8892/-. & now I am also attaching mails to this complaint site in that you will also find payment details. My requirement is new resume to change domain guidance for domain change & job alerts & I paid hard earned money for the service.

Regards
Vaibhav Rane
[protected]

Hi …
Hope shine team doing well. Today again a call received by me from Shine team to take service again .
I deny for that service to take your Shine service . Clearly told to my client managerShobha and Swati.
I told them, I need my full payment refund as soon as possible
They deny to refund the amount, already given the response to team why I am not intrested to take your service of Shine . During call and payment to shine my ICICI account is noticed toId did not use a single day service . I already told them that during concall of payment to Shine and fraud call is detected and the payments which were given to Shine team on phone is traced by hacker .
I request team and bank to block my account which I used during concall with Shine .
I requested to team to refund my whole amount and I not using your service any and there my account is traced by some one during payment to Shine team .

My client manager Shobha and Swati both and their team members who already in discussion during the con call when I am searching about service what would be best for me . All deny to refund my amount

I expect from Shine team that my whole payment will be refunded as possible in this week .

Sincerely
Vishal Bhalla

I am writing to bring a serious matter of consumer exploitation to your attention, involving my recent experience with Shine.com and their representatives while seeking job assistance services and opportunities for employment abroad.

During my interactions with Shine.com representatives, I was promised job assistance abroad upon making an initial payment of 3047/-. Trusting this assurance, I made the payment using my credit card and opted for EMI, with the belief that it would secure the promised services.

Subsequently, I was contacted by a representative who informed me about the need for an educational verification step to proceed with overseas job opportunities. This step required an additional payment of 5192/-. Assuming it was a necessary requirement, I made the payment as directed.

To my surprise, the situation worsened when another representative communicated with me, demanding a payment of 9556/- for job verification. Despite being assured that there would be no further hidden charges, I felt compelled to make this payment to move forward with the promised job placement.

Regrettably, the distressing experience did not end there. Recently, I received another call requesting a payment of Rs. 10 as a prerequisite for initiating a refund process. Given the previous instances of deceptive practices and seemingly endless payment demands, I did not pay the requested amount, as I feared it might be another fraudulent attempt to extract money from me.

I must express my utmost dismay and disappointment in this matter. I have been misled and subjected to a series o[censored]nexpected financial demands despite being promised transparent and reliable services.

To support my claim, I possess all the transaction IDs for the payments made to Shine.com. These transactions include:

Transaction Date: 20/06/2023
Merchant Name: Shine.com
Transaction Amount: 3122.53
Transaction ID: IN20230620_[protected]_[protected]

Transaction Date: 20/06/2023
Merchant Name: Shine.com
Transaction Amount: 9945.08
Transaction ID: IN20230620_[protected]_[protected]

Transaction Date:20/06/2023
Merchant Name: Shine.com
Transaction Amount: 5192.00
Transaction ID: IN20230620_[protected]_[protected]
I am seeking the intervention of the Indian Consumer Forum to investigate this matter thoroughly and hold Shine.com accountable for their deceptive practices. Moreover, I earnestly request your assistance in ensuring a full refund of the excessive amounts I have paid under false pretenses.

I hope that the Indian Consumer Forum will take prompt action to address this complaint, protect consumers' interests, and prevent others from falling victim to such exploitative practices in the future.

Thank you for your attention to this matter.

Dear Indian Consumer Forum,

I am writing to bring to your attention a concerning experience I have had with Shine.com and their representatives while seeking job assistance services and opportunities for employment abroad.

I was approached by Shine.com representatives who convinced me of their offerings, and I was initially assured that a payment of 3047/- would guarantee job assistance abroad. Relying on this promise, I made the payment using my credit card and opted for EMI.

Subsequently, I received communication from a representative, who informed me about a mandatory educational verification step for overseas job opportunities, which required an additional payment of 5192/-. Trusting the credibility of the service, I made the payment as directed.

To my dismay, the situation escalated when I was contacted again by another representative, stating that job verification was now necessary, with an additional payment demand of 9556/-. Despite being promised no further hidden charges, I felt compelled to make yet another payment to proceed with the promised job placement.

However, the distressing experience did not end there. Recently, I received another call, this time requesting a payment of Rs. 10 as a prerequisite for initiating a refund process. Given the previous instances of deceptive practices and seemingly endless payment demands, I did not pay the requested amount, as I feared it might be another fraudulent attempt to extract money from me.

I am posting this complaint to the Indian Consumer Forum to alert other consumers and seek justice for myself and others who might have fallen victim to similar practices by Shine.com. I request a thorough investigation into this matter and appropriate action against those responsible for these deceptive practices.

Moreover, I implore the Indian Consumer Forum to ensure that I receive a full refund for the excessive amounts I have paid under the false pretense of securing job assistance services abroad.

I hope that this forum will take my complaint seriously and work towards protecting consumers from such exploitative practices in the future. The transparency and accountability of companies operating in India must be upheld to safeguard the interests of consumers.

Thank you for your attention to this matter.

I opened my account in shine.com and got a call from Shine.com on 15/07/2023 as I was looking for a job.

They explained me that I need to pay Rs 3329 for the Application booster program service in which they provide job assistance, profile building and they will appoint a relationship manager that where this whole trap started.

After paying Rs 3359.14 I got the call from the relationship manager name Suraj and he told me that I need to pay for one of their services which is Rs 5192 and after doing this payment also he again told me that I need to pay Rs 9556 for another service so when I raised doubts he said that no this is the process that I need to go through to access their premium service and then after this again he asked for Rs 16706 for the service which he didn't explained to me and he told me that I will guaranteed get a job and if didn't pay I will not. He then said that I need to do just this one more payment and that's it nothing is wrong as he is from prestigious company called shine. Then after completing this one more payment he again told me to pay Rs 24779 for the services and at that time I got frustrated by this step by step payment which they didn't explained earlier at the time and when I told that I need a written mail explaining the whole procedure of the payment structure and he denied that he can't give and even his manager is saying the same thing.
As I have invested so much money I don't have much option as I want a job so I paid Rs 24779 and that time I asked him very specifically that is this the last time I need to pay and he said yes this is last and when I paid it he again said that I need to pay again Rs 32100 which was not communicated and he said that now he communicates it after payment.

And when I confronted him that when I already paid Rs 59562 in total. Is this really acceptable and when I discuss with him about this he told me that then he will not do anything in this case and that my profile will get rejected and not been shortlisted for the companies and he will not do anything and I will be on my own and then I told that I will take whatever necessary action possible to do whatever I can and he told me he don't care.

The whole thing is legit as I got proper transaction bill from shine.com which authenticate that it is from shine.com.

The whole time they mislead me as they didn't explain me the payment structure and when I said I don't have money they said now you are on you own and you need to pay it otherwise the relationship manager will not look into it. When I asked for refund he told me that there will be no refund as this is company policy.

Please I'm seeking for justice as I lost Rs. 59562 as I lost almost all the money in my bank account. I don't have a job and don't know how to survive they took almost all I have and that too a brand like shine.com.

I need refund and nothing else now.

I'm attaching some of the documents related to payment invoice which I received from shine.com please help me.

On 14th July 2023, I updated my profile on Shine.com for jobs. They called me to enroll for resume highlighter/ application booster services and asked me to pay INR 3000, which I paid for. This call was with Chandan. After this, they arranged a call with their relationship manager Shiva who asked for details about my profile and asked me to pay more for education verification, psychometric tests, resume writing services, and jobs on the move services.

I have paid a total of INR 35000 for the same. For the last payment, I declined to make any further payments. They are not ready to share my profile/ activate the services. I need a refund for all of these. The website has no proper information about any of these services and payments we would need to make during the process.

I have updated my profile multiple times on the portal, but it still keeps showing profile updated one year ago. I need this to be resolved.

The customer care team does not reply to any of the emails.

I am sharing below the screenshots of all the payments made. I need this case to be resolved asap.

Dear Sir
I had takenshrvice for resume display on 2nd June amount 4660.00 and therafter I was asked to pay7197 on 3rd june.
Once again rep.. was asking for additional payment and therefore I have refused for services and asked for refunding all the payment.
According to me shine is cheating their customer once they take services their anoth rep. is intriviewing and recommending the services which has no meaning.

All the services must be declaered in first go iteslef.

Hi I am Prashant Burungale
I have brought shine job service of rs 15000 from shine representative
But yet I have not received any job as per my job profile which already uploaded on your portal
I withdrew my service from shine and I want full refund amount 15000 from shine.com
Request you to please do needful and take action on urgent basis
Thank you
Prashant Burungale
[protected]

Hi Team,

Recently I have opted for a premium membership from Shine jobs by paying Rs.3292/- On Friday(07.07.23), I received a call from relationship manager(Sahu - Mobile([protected])) stating some additional services or else the payment I made for the premimum subscription would be waste. The next invoice he shared for Rs.4990/- and after making this payment, he again shared some services with a clause like if I have not pay for this, then previous subscriptions for what I paid will get waste. After lot of frustration, I have again paid for Rs.8907/- but later when I checked, my statement shows for 2 more payments for Rs.12035/- and Rs.11916/- .

On Monday(10.07.23), I got a call from other person named Syed([protected]) acknowledging about the services I opted and revealed the truth "Using this paid subscription, just 2 jobs/day will be highlighted on premium(which was not said before I pay for these)" so I lost complete transparency with this big group(Shine.com). Now I decided to cancel this subscription before I take any service from them and dropped a mail stating theses issues but Today(11.07.23), I got the call from Syed that no refund will be performed from their side which is not fair.

For the services I have paid when I cross checked with their website, all are quoted low so I understood how they are cheating the people.

1. Education verification - I paid(Rs.12, 035) Price available in their website(Rs.1200)
2. Employment Verification - I paid(Rs.11, 916) Price available in their website(Rs.1100)
3. Application booster - I paid(Rs.3292) Price available in their website(Rs.3099)
4. Resume writing - I paid(Rs.8907) Price available in their website(Rs.2199)
5. Career Assessment - I paid(Rs.4990) Price available in their website(Rs.1999)

If I would have been taken any of these services for atleast one day, I am ready to pay for it on prorated basis but they have completely cheated me on some transactions as well as on services they offered.

Kindly help me on this part. I have attached the mail copy as well as the supporting screenshots for your reference.

YOUR REPRESENTATIVE TOOK 70k from me and now is shouting at me. No services that were promised are being delivered to me. I am so frustrated. Your customer care id is also not responding and same with the customer care number. PLEASE RESPOND.

These guys call and make me buy all the services at exuberant prices until you run out of money. Making me buy into their bs services, when asked to refund they won't pointing it's their company policy. ### company. Never trust their words. Clearly manipulating job seekers into buying all their useless services. They are yet to refund the money although I refuse to use their services. These guys will never let you think. Pushing job seekers like me into huge debts

These guys called me and make me pay for the services I don't need and refusing to refund my money back. This is basically a call centre scam company. Looting money from job seekers. 0% transparency. They will never say the entire service you should be enrolled until you make the previous payment. The cost also increases everytime. And they have audacity to say this is the last payment after every single payment. Big fat liars. 0% trust. They say the company is owned by hindustan times. Complete frauds.

I am a premium subscriber of Shine.com, which is a job portal site from 08 May 2023 and was assured that I will stand out among the other candidates because of the facilities they provide to premium customers.
Till now I have not received a single call and now my RM Kuldeep is not picking my calls who was assigned to clear any doubts.
Other members are not responding. Hence, I need a refund.

Hi Team,

I'm getting callls from shine.com [protected] for job offers from multiple numbers and we need to pay some money. Can you please aask them to delete my resume and phone number.

They are looting job seeker on pretext of jobs. Their database as such is of no use how can they get job offers. Job seekers please be careful from this fraud.

As discussed find below details how I was cheated by some people claiming to be employees of Shine.com

Initially for 1 week I was getting calls from [protected] & +[protected] to register in Shine. Finally on 30th June I got call from [protected] from a person claiming to be Sudhanshu and he told me to register to shine.com by paying one time fee for year long subscription and assistance from shine.com. He kept on telling that shine.com is a part of Hindustan times and hence they have a huge database of recruiters from large companies and find enclosed sequence of events thereon
1. [protected]@shine.com sent me a proforma invoice (IN20230630_824473) for Application Booster Package for Rs. 3657
2. I did payment of Rs. 3657 by UPI and got a confirmation from [protected]@ccavenue.com
3. I also got confirmation mail from [protected]@shine.com for the receipt (IN20230630_824473)_115010) and another mail from r.[protected]@shine.com for the receipt of Rs. 3657 for Application Booster Package (including Resume Showcase for 1 year and Application Highlighter for 6 months)
4. After this I got a mail from Shine.com – [protected]@shine.com to upload resume, which I uploaded on the link in the mail.
5. After this Sudhanshu called and told me that he would arrange for a meeting with a relationship manager who would work on my profile and help me in the application process.
6. At 4:30 pm on 30th Sadhanshu called from [protected] and connected me to Anu Tiwari. She started saying that she will help me in getting a job in MNC and my pay is less and I have been working in my current company for 15 years and recruiters don’t advertise jobs, but Shine has good relations with companies as they are a part of Hindustan Times Media and have a good amount of job requirements. She told me that she will assign a expert to work on my resume and will also do verification of my certificates and background. She told me currently Organizations don’t want to waste their time on this and get the verification done by portals like Shine. She also told me that Shine will present my resume to the recruiter and asked whether I was OK. I said ok. Then she asked me to open my mail and check.
7. I got a mail from [protected]@shine.com for a proforma invoice (IN20230630_822814) for Job Security Guidance with Job thought Report for Rs. 6266
8. I questioned Anu about this when she said this payment is required so that I can apply and morning payment of Rs. 3657 was for registration
9. I told her I will pay in 2 days but she insisted that I pay as it was month end and rates would increase. I reluctantly paid.
10. After paying she again called from another number[protected] to check my mail.
11. On checking mail there was receipt (IN20230630_822814_175415) for Rs. 6266 from [protected]@shine.com and also from [protected]@ccavenue.com
12. This was followed by another invoice (IN20230630_82220) of Rs. 10619 from [protected]@shine.com.
13. Anu told me that this is the last invoice as the service for Professional Summary and threatened me that if I don’t pay then earlier payments will be wasted.
14. I confirmed and paid thinking Shine.com is a genuine party and paid Rs. 10619 via internet banking.
15. On checking mail there was receipt (IN20230630_822820_180754) for Rs. 10619 from [protected]@shine.com and also from [protected]@ccavenue.com
16. This was followed by yet another invoive (IN20230630_822839) of Rs. 15995 for Education Verification Plus Package 2 and Visual Resume for Senior professionals
17. I told Anu I will complain to police wherein she abused me. I told her to connect me to her senior where in she connected me someone from Account department who said he will give a discount and sent another invoive (IN20230630_822870) for Rs 11931 and said after this there is no need to do any payment.
18. I did payment of Rs 11931 and got a return mail from [protected]@shine.com for receipt as per (IN20230630_822870_184308)
19. This was followed by yet another invoice (IN20230630_822873) for Rs 11916 for job profile verification which I did not pay.
20. Both Anu and Sudhanshu threatened me and used abusive language saying that I am working in same company for 15 years and having less pay as compared to industry standard
21. This whole episode was going on from 4:30 to 7 pm after which I stopped taking their phone.
22. I called on the Customer helpline number [protected] where also I got similar response.

Total Amount Paid
1. Rs. 3657 [invoice (IN20230630_824473) for Application Booster Package]
2. Rs. 6266 [invoice (IN20230630_822814) for Job Security Guidance with Job thought Report]
3. Rs. 10619 [ invoice (IN20230630_822820) for Professional Summary]
4. Rs 11931 [ invoice (IN20230630_822870) for for Education Verification Plus Package 2 and Visual Resume for Senior professionals
Total Amount Paid: Rs. 32473

I request you to look into the matter and I am sure these people are misusing the Shine and Hindustan Times name and extracting money from people. I do not have any faith in the portal due to these people and do not want any service. Kindly help me in getting refund for the amount paid.

I am contacting you regarding fraud done by Shine .com team (mohammad.[protected]@shine.com, r.[protected]@shine.com, [protected]@shine.com, swati.[protected]@shine.com) where I paid around 17455 Rs for the services mentioned below bearing order numbersCP464598, CP464596, CP464543, and IN20230428_794852_145055, Many unethical people run scams/frauds misrepresenting people from shine .com . Some days back i received a call from shine.com for the application booster plan of the same, after their repeated calls I opted for their service day on Saturday but immediately after that i received another call from shine.com saying that your other services are mandatory and you've to enroll for it then only you can access the former, i enrolled for one then other, then other, then other when the price kept on increasing I realized that this is some unethical way of sales, they mislead the customers and then dupe them by selling the packages and giving false assurances, now when i'm asking for refund they're denying that as well.I recorded every call I received and I have all the recording what I discussed with them for concern services .
Kindly refund my money Rs.17455 as soon as possible.

I got a call from shine representative asking whether i am looking for a job on 27 April. She then connected me to a senior . She told me i need to pay 3657 for registering which i did. Later, he connected me to a person who was supposed to be my profile handler and she the. Said my education, experience need to be verified after which a presentation needs to be prepared which would be shared with overseas recruiter. She then mailed me saying that i need to pay more 4837. So I told her I was not informed about the same she said it's for education varification. I told her that i will not pay anything more then this she said i dont need to so i payed . She said education varification done and the. She said job search guidance for which she sent me another mail invoice saying that i need to pay more 6961/- I was angry as she had mentioned that i need not pay more. I questioned her asking why are the details not given to the clients in advance? For which she replied accounts people have to generate it at the same time. I once again asked her "Do I need to spend more after this payment" she said no this is last and the profile would be completed. I payed the amount 6961/- and she said the profile is complete. A minute later she sends another mail invoice saying that i need to pay 9558/- for the preparation of presentation. I was absolutely furious about the same. I told her I am not interested and i need my money back I told her my 9 year daughter passed away 10 days back and suffering from finiancial crisis and you are looting in such a way she told sir you will get response from tomorrow she told you can pay 2000 later you pay remaining then I paid.

After this I got conformation mail for the orders . Now day onward I was waiting for the calls regarding the services I have not received any calls of servivice assistance for 15 to 20 days, though I was busy in rituals I took it lightly as unable focus as my 9 year daughter expired.

Later after 15 days I mailed them what you promised not doing I think this is fraud.

I then called shine and asked him that why aren't you giving the breakout of the cost incurred at every step to the client and why are you not sharing my updated resume as you told we have shared to thousand recruiters i asked a copy of that ? He said we can't do that. I know it was my mistake to trust "Shine" and i dont know whether i will get my money back. But I want to highlight that Shine job portal is fooling and looting people. Kindly take this complaint into the account. I lost my daughter and during this they have done this to me . I will launce complaint in every portal against shine for such frauds.

I will go legally for that if I have to spent my time and money, l but I will highlight this so that no other will become fool. Will take this to media also.

Rakesh Bhardwaj
[protected]

I lost 60000 rs. Pleas refund my money.

Payment needs to inform primary about full charge, threating to pay money otherwise lose your last payment also.

Initially one of the guys spoken about only 3099 and after another person Siva spoken this is the last payment you need to pay after you will receive money through lacs only and after made payment of 4777.00 i informed them unable to make money finally, they convinced to pay only last charge here after no charges will be there... 9556/- paid as last charge. Again, Siva sent another mail for pay money - resume preparation 15, 698. I really sorry i unable to make even single money because you guys not even mention anything previously with amount that need to pay for my career growth. Nothing pre-informed they shared through email and in the live call forcing me to pay and they not giving me time to think about it... They keep on spoken 1.30 hr for this payment. Kindly refund my money back.

i haven't received the money at all, without informing how you can mark the query as resolved... Give me the refund. I need refund amount of 17432/- from your company... Nothing received still from you end. Kindly refund my money back.…

Yesterday only i paid and im not intrested in any package booster thing sir. Kindy refund my money back. In the initial call itself i informed that not interested in this and you have force me to do only 3000 after the amount gets increased and im not in the position to make any payment and not looking for any career change. Kindly refund my money... Kindly take this as request and processes my refund. I dont required any packages kindly refund please...Over all i had paid 17, 432/-... Kindly refund my money back sir...

1. Transaction ID: IN20230630_[protected]_[protected]
Rs. 9556.00 Paid to www.shine.com
via upi on 30 Jun 2023 06:54 PM
Order ID: CP475303

2.Transaction ID: IN20230630_[protected]_[protected]
Rs. 4777.29 Paid to www.shine.com
Order ID: CP475291

via netbanking on 30 Jun 2023 06:16 PM
3.Your order ID: 475260
Your transaction ID: CP[protected]
Application &resume booster &applicationhighlighter ₹ 3327.71
Order ID: CP475260

Refund to the below account:
My back account :[protected]
Ifsc :icic0001040
Account holder name :kasthuri.m