Dear Sir/Madam,
My name is Chaudhury Debidatta Nayak, I registered on shine.com few days back. I received a call from shine.com representative on 22nd march 2023. Where in he explained me about paid service of shine.com with nominal price of Rs. 3657/- where in he said they will assign a dedicated "Relationship manager" for me and he will closely work with me to help me to get new job within few days with this nominal fees only and I don't have to make any further payment.
So I paid this Rs. 3657/- and then he said they will assign a relationship manger he will call me to get more information about my job requirment and will help me to find job accordingly as per my preference soon.
After few hour Mr. Kuldeep called me from mobile number- +91 [protected] and initially he asked me about my jod preference and post 15 to 20 minutes of discussion. He told me in order to avail good job, I would have to get 2 services (2nd and 3rd payment mentioned below) of Rs. 6478/- & Rs. 9674/- and I would get service from excellent shine.com for lifetime. So with hesitance, I paid next 2 payments as he said this is last payment and they will ask for no further payment but post this he again said I would have to avail another service (4th payment mentioned below) by paying Rs. 15759/& he said this is last payment this service is must to get good job, if I dont avail this then other 3 bought services would have no meaning and will get "forfeit".So, reluctantly and in compulsion I made 4th payment as well, but post that again they asked me to avail another service for Rs.24424/-(5th payment) to which I said I cant pay but same thing he repeated that wont get any benefit, so I paid the 5th payment.
Then after that again he told 6th and 7th payment one by one(payment mentioned below) Rs. 34926/- and Rs. 43069. I hesitate to pay but he forcing me to pay through credit card by EMI and all. I was busy at that moment in my office work so I paid 6th and 7th payment option. When I got free from my office I calculated that total amount is Rs. 137987/- I paid to shine.com, that's a huge amount for me. That time I recognized that if I will not get my fund back I will be in a big financial crises. So I mailed them that day night to cancel all the services and refund my money back, but I didn't get any response from them. I called them also they directly denying to refund of money. All services which are I paid mentioned below.
First payment (paid) Rs. 3657/-
Application booster package
Second payment (paid) Rs. 6478/-
Job profile verification plus package
Third payment (paid) Rs. 9674/-
Education verification plus package 2
Fourth payment (paid) Rs. 15759/-
Visual resume for senior professionals
Fifth payment (paid) Rs. 24424
Profession summary, career management essentials and featured profile
Sixth payment (paid) Rs. 34926/-
Jobs on the move 180days job & interview guidance, LinkedIn profile summary
Seventh payment (paid) Rs. 43069
Job & interview assistance, master in leadership and strategy management training course.
I would really be thankful to you, if you could help me to get my full amount refund of Rs. 137987/- from shine.com at the earliest. Please let me know, if you need any other details or information from my side.
Thanks and regards
Chaudhury Debidatta Nayak
Mar 26, 2023
Complaint marked as Resolved I didn't get any answers, but you mentioned complain resolved. How come you mention like this.
Shine.com customer support has been notified about the posted complaint.
Verified Support
Mar 27, 2023
Shine.com Customer Care's response Dear Sir,
With reference to your services, we tried to contact you to confirm the services purchased by you, and to explain the overall process of the services but the call was disconnected during the discussion from your end. Hence, we request you to kindly provide us a convenient time.
So that we can get in touch with you and explain the process of the services.
Regards,
Team Shine
Mar 27, 2023
Updated by Debidatta Dear Team,
I got call from my Boss, that's why I disconnected. But again same thing you repeated that you people are not refunding money. But I need my money back. I can't afford this much of amount, kindly understand my situation and refund me back.
Regards
Chaudhury Debidatta Nayak
Verified Support
Mar 31, 2023
Shine.com Customer Care's response Dear Sir,
Greetings from shine.
As per our telephone discussion, we regret to inform you that we have a no-refund policy and cannot issue a refund for the product you have purchased on.
While we understand that this is an inconvenience for you. Apart from the refund is there any way to provide you a resolution then please let us know.
Regards,
Team Shine
Mar 31, 2023
Updated by Debidatta Dear Team,
I need refund nothing else.
Regards
Chaudhury Debidatta Nayak
Mar 31, 2023
Updated by Debidatta If I don't want to use your service why am I being harrased.. I need a refund at the earliest..
Verified Support
Mar 31, 2023
Shine.com Customer Care's response Dear Sir,
Refer to your complaint, we have already communicated earlier that we have a no-refund policy and cannot issue a refund for the product you have purchased on.
Regards,
Team Shine
Mar 31, 2023
Updated by Debidatta Already you people are cancelled all the services, then why are you not refunding my amount. I have logged a complaint in cyber fraud case and I want my money refund. After cancellation of all services you people are not refunding my money.
Verified Support
Apr 01, 2023
Shine.com Customer Care's response Dear Sir,
We have not cancelled any of the services. Your all the services has been activated.
We request you to please utilize the service and take a maximum benefit of it.
Regards,
Team Shine
Greetings from shine learning.
Refer to your concern, we would like to notify you that in general, on a regular basis Shine.com send its registered candidates the best available online offers and services from time to time. In this case, while promoting the online learning courses and or services, our sales representative suggested you to avail the benefits from various online courses and or services.
It is pertinent to mention that all online learning courses and services offered by Shine.com are also available at Shine Learning, Web Portal. After going through & understanding the details of the products / online courses and services offered by us, you had availed the services.
It is pertinent to mention here that all the transactions were made by the you after going through the terms and conditions and after giving an acceptance prior to activation of services or as per the terms and conditions duly accepted by you.
We might want to repeat that have you purchased the services with your own assent and we have additionally shared all invoices alongside the dashboard interface at the time of initiating the services.
So, we request you to please utilize the services and take a maximum benefit of it.
If there are any other issues that need to be addressed, now or in the future, please inform us. We will be happy to assist you with additional information and of course to answer any questions from your side.
Regards,
Team Shine