On 22 Aug I got a call from the Shine team I took a service of resume booster for 3657 INR and confirmed if this final payment for the services.
Today on 23 Aug, I got another call from another executive offering list of services (Career Assessment Test with Expert Counselling, Professional Summary, Featured Profile, Job and Interview Assistance, Job and Interview Guidance Training, and international Profile Update) and asking me to pay 8259 INR, 15338 INR and then 30285INR.
Initially, I confirmed 8259 is fees for all the services, I got a yes but the invoice came with only one product. I was asked to make the following payment of 15338 confirming it is the last payment, I made the payment but see only partial services listed in the invoice. And again I am asked to make a payment of another 30285 INR which I have not paid yet.
I have been deceived with incomplete information for making these payments. I have not confirmed to initiate these services.
I want to request the refund of (INR 8259 and INR 15338).
Shine.com customer support has been notified about the posted complaint.
Aug 23, 2022
Updated by Goli1991 After this complaint, I requested the Shine agent to share with me the services covered and committed under each of these header over email. He denied stating that is not our company policy and he can only share it over telephonic conversation.
Agent name - Nithin (+[protected] / +[protected]
Apart from invoice, they have not share the service details yet and are not sharing clarity to the same.
Verified Support
Aug 24, 2022
Shine.com Customer Care's response Dear Sir,
We ask that you kindly delete the payment details since, it contains your personal information, which anybody might misuse.
Also, we hereby acknowledge receipt of the email you have submitted.
We are looking into your issue raised on your services. We will respond to you shortly and we request you to bear with us in the interim.
Thanking you and assuring you of our best services at all times.
Regards,
Team Shine
Aug 24, 2022
Updated by Goli1991 Looking forward to hearing from you.
Please note – I am only reachable on this email id and for any telephonic conversation please discuss the slot up hand over email.
Verified Support
Aug 24, 2022
Shine.com Customer Care's response Dear Sir,
Refer to your email, the same has been shared with the concern team member, they will contact you shortly.
Regards,
Team Shine
Aug 25, 2022
Updated by Goli1991 Hi Team
I have attached what I received in my previous comment. That was not all that was committed to me on call. request for the recordings assuming it was a recording conversation which you claimed it to be.
Aug 25, 2022
Updated by Goli1991 I want to understand what are trying to discuss on call which you cannot do over email. At the last call, your executive was telling me he wanted to understand my emotion, but I did not get by what he meant.
Everything I have to say is here and on the emails from my side, but I do not see the same from you.
Also, I do want to have any informal communication on this subject. I would like you to put the agenda and details we are going to discuss in your reply here. Only then I will agree on a call that too on a recorded line only.
Until then please stop spamming me with calls.
Aug 26, 2022
Updated by Goli1991 Hi Team
Kindly stop spamming with welcome calls. I do not agree to the services for which I have been made paid for with incomplete information.
If want to resolve it - I would like you to put the agenda and details we are going to discuss on call in your reply to your email or here. Only then I will agree on a call that too on a recorded line only. I do want to have any informal communication on this subject.
Aug 26, 2022
Updated by Goli1991 Received a call from[protected], O[protected]
Aug 26, 2022
Updated by Goli1991 Hi Team
The services have been activated without my consent.
BR
Arihant
Aug 26, 2022
Updated by Goli1991 I will request you deactivate it immediately until it is resolved.
Aug 26, 2022
Updated by Goli1991 Just received a call from Shine Services (+91 [protected]).
I was asked to fill out a form on the complaint page for the Shine website for cancelling the services and refund. When I requested the process over email, the call got disconnected.
If it was a genuine call, share the process over the email.
Verified Support
Sep 01, 2022
Shine.com Customer Care's response Dear Sir,
Many unethical people take advantage of the brand and run scams/frauds misrepresenting Shine. We have been receiving such complaints from some customers/general public who have become victims of such fraudulent and cheating activities at the hands of many criminal elements.
Like, these days a lot of fake recruiters are calling the candidates using the name of reputed job portals and extract heavy money from them. Shine.com is not responsible for and expressly disclaims all liability for any such communication via email, SMS or phone call by a frivolous source claiming to have got the contact details of the concerned person through or representing Shine.com.Therefore jobs seekers are advised not to indulge in any monetary engagement with such sources in the name of guaranteed interviews with employers or refund as we do not have any refund policy https://learning.shine.com/tnc. We advertise this in our own newspaper Hindustan Times.
Request you to please do not share your debit or credit card details with anyone. Please go through the disclaimer on our website: https://www.shine.com/myshine/disclaimer/
Regards,
Team Shine
Sep 01, 2022
Updated by Goli1991 Still awaiting feedback
Verified Support
Sep 02, 2022
Shine.com Customer Care's response Dear Sir,
We have already replied to your all queries.
If there are any other issues that need to be addressed, now or in the future, please inform us. We will be happy to assist you with additional information and of course to answer any questions from your side.
Regards,
Team Shine
Sep 02, 2022
Updated by Goli1991 Hi Team
I have not received any email addressing the concern. We were planning to connect on call but that could not happen. I am not sure which email you are referring to?
Verified Support
Sep 03, 2022
Shine.com Customer Care's response Dear Sir,
Refer to your email, the issue has been shared with the concern team member, they will contact you shortly.
Regards,
Team Shine
![Exalt Consulting Placement Services [ECPS]](/thumb.php?bname=1&src=exalt-consulting-placement-services.png&wmax=182&hmax=300&quality=90&nocrop=1)
Many unethical people take advantage of the brand and run scams/frauds misrepresenting Shine. We have been receiving such complaints from some customers/general public who have become victims of such fraudulent and cheating activities at the hands of many criminal elements.
This is to bring your kind notice that the details do not belong to shine learning. Like, these days a lot of fake recruiters are calling the candidates using the name of reputed job portals and extract heavy money from them. Shine.com is not responsible for and expressly disclaims all liability for any such communication via email, SMS or phone call by a frivolous source claiming to have got the contact details of the concerned person through or representing Shine.com.Therefore jobs seekers are advised not to indulge in any monetary engagement with such sources in the name of guaranteed interviews with employers or refund as we do not have any refund policy https://learning.shine.com/tnc. We advertise this in our own newspaper Hindustan Times.
Request you to please do not share your debit or credit card details with anyone. Please go through the disclaimer on our website: https://www.shine.com/myshine/disclaimer/
Regards,
Team Shine