Below email was sent to Mr Sagar (Shine.com) on 01 Feb 2021 however please note that I had immediately (during the tele-conversation with Mr Abhishek) had stated during the first / initial phone call made by Mr Abhishek (SME) that am not interested in your services and had stated to him to refund Rs 36, 000/_(+) immediately as per Shine.com refund policy. It's also important to note that I had not even forwarded any of my education qualification documents except draft Resume was forwarded to Shine.com. Â
The 03 payments as stated in the trailing email for an approximate amount of Rs 36, 000/_ (+) was paid using my credit card however during the tele-conversation with Mr Abhishek (SME) I was no comfortable with the explanation of the process as such had during the conversation had asked Mr Abhishek (SME) to refund the amount paid as am not interested in any of their services.
Its against totally inappropriate and illogical not to refund approximately Rs 36, 000/_ when no services had been availed from Shine.com except few minutes of tele-onversation with Mr. Abhishek (SME) of Shine.com and during same conversation had asked Mr Abhishek to refund all the money. I had asked in the trailing email and once again requested to provide to me atleast the substantiating evidence to prove as to what services were provided for the charged amount (Approx Rs 36, 000/_) and have not been replied or evidence provided till date. I feel cheated as when it was conveyed during the same Tele-conversation to Mr Abhishek to refund the transferred amount as am not interested in your services he only stated that company (Hindustan Times) does not refund any money that once comes in their account.
Till date neither any evidence as to what services had been provided for which Rs 36, 000/_ (+) had been charged in spite of requests made verbally as well as through email. I am sure HT (Shine.com) would have a refund policy to refund the charged amount if the candidate is not interested in services and communicate that instantly minutes after transfer of 03 payments for Rs 36, 000/_(+).
Please refer to trailing email as is self explanatoryÂ
Dear Mr Sagar,
I am extremely sorry to state that the way I was extracted payments through the three links provided one after the other and were for approximately Rs 36, 000/- (+) within few minutes of chat and was again asked to pay something like Rs 28, 000/_ or so and in return had just very briefly explained what Shine.com does when they receive candidate's Resume and Qualification documents and how will they be taking some written Test and then prepare the presentation that shall be fwd to various companies. Except my Resume no other documents were forwarded by me as one of your employees Mr Abhishek was unable to explain my queries and that created doubt in my mind as such had asked Mr Abhishek to refund all my money as have not availed any services nor intend to avail any services till all doubts are cleared. Th shocking reply of Mr Abhishek that you have worked for HT Media and knows well that any money that comes into company is never returned as such we shall not refund and money. Â
The reply of Mr Abhishek (SME) have a shock as such had stated to him you just conveyed what Shine.com does and sent 03 links one after the other and extracted money without giving any services. Yoy even denied that my GST number be reflected on the receipt of there payments done by me without getting any services except talking and confusing the candidates. It's was a most unprofessional way that without giving any services Rs 36, 000/_ plus was taken and being informed that Shine. Com does not return any money.
May I request Mr Abhishek of Shine.com to furnish details in writing of the services provided by Shine.com for which money of Rs 36, 000 (plus) had been paid by me.Â
Please provide in detail what services Shine com had provided within a few minutes on phone conversation when had asked to refund all the amount paid as am not at all comfortable the way (most unprofessional) the money is taken by Shine.com.Â
In view of the above I would once again request to refund all money or justify in writing with evidence as to what services have been provided for Rs 36, 000/_ (+) taken from me in the name of HIndustan Times.Â
Warm regards
Rameshwar SahaiFounder - "TheConsultants"(M) +[protected]
On Sat, Feb 6, 2021 at 4:07 AM H T Media Ltd via IDfy wrote:
Hi Candidate,
You have taken your first step towards having a rocking credible profile.
We are the verification partner for H T Media Ltd (Shine.com), and we will be guiding you through the next steps in creating your account on IDfy.
In order to complete your verification we just need a few details and a few documents:
Yes we know its a little cumbersome, just bear with us and we will more than make it up to you.Next steps:Register on IDfy by clicking hereEnter your details, upload a few documents and submit.We will get back to you with a verified profile.Yes we do have office hours, so just ensure you call us between 9.30 AM and 6.30 PM on weekdays. After all we also need our holidays as well :)You may also mail us on [protected]@idfy.comDon't worry if you don't get through to us, we will be calling you soon in any case.Thanks and Regards,
The IDfy teamThis email is an automated invite sent from the IDfy platform. If you feel that this email has beensent to you in error, we would request that you contact H T Media Ltd (Shine.com) directly.
Aug 13, 2021
Complaint marked as Resolved
Shine.com customer support has been notified about the posted complaint.
Verified Support
Feb 08, 2021
Shine.com Customer Care's response Dear Sir,
Greetings from shine learning.
We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
We tried to contact you, but unable to get through as there was no response. We request you to please reach out to us on call or by email sharing a convenient time. We want to hear all about your concerns and address them in the most suitable way. We look forward to hearing from you. Your feedback makes us better.
If there are any other issues that need to be addressed, now or in the future, please inform us. We will be happy to assist you with additional information and of course to answer any questions from your side.
Regards,
Team Shine
Thank you for contacting us.
Many unethical people take advantage of the brand and run scams/frauds misrepresenting Shine. We have been receiving such complaints from some customers/general public who have become victims of such fraudulent and cheating activities at the hands of many criminal elements.
This is to bring your kind notice that the details do not belong to shine learning. Like, these days a lot of fake recruiters are calling the candidates using the name of reputed job portals and extract heavy money from them. Shine.com is not responsible for and expressly disclaims all liability for any such communication via email, SMS or phone call by a frivolous source claiming to have got the contact details of the concerned person through or representing Shine.com.Therefore jobs seekers are advised not to indulge in any monetary engagement with such sources in the name of guaranteed interviews with employers or refund as we do not have any refund policy https://learning.shine.com/tnc. We advertise this in our own newspaper Hindustan Times.
Request you to please do not share your debit or credit card details with anyone. Please go through the disclaimer on our website: https://www.shine.com/myshine/disclaimer/.
Regards,
Team Shine