[Resolved]  Shine.com — Complaint Against Shine Services - Misrepresentation and Unfair Business Practices

On 24 Oct 2023, I entered into an agreement with Shine Services for their "Applicant Highlighter" service from a contact number - [protected]. I made an initial payment of Rs. 2005/- based on representations made by their sales executive, who assured me that this service would include the assignment of a Relationship Manager to guide me through the job search process, help me build my profile, and secure interviews with top multinational companies. I was explicitly told that I could expect to receive 3 to 5 interview calls per week.

However, my experience with Shine Services has been far from what was promised. Upon making the payment, a subsequent communication with another representative on 25 Oct 2023 revealed that Shine Services does not guarantee any interviews and that the outcome depends entirely on the quality of my profile. This was a significant departure from the assurances made during the initial sales pitch.

Furthermore, a Relationship Manager named Shiva (contact no: [protected]) assigned to me later on 26 Oct 2023 demanded an additional payment of Rs. 2358/- to mark my profile as "verified." When I questioned the necessity of this payment, I was informed that without it, my profile would not be shared with recruiters, effectively rendering the services I had already paid for useless and that initial charges was only to get personal Relationship Manager. I was also informed that without this additional payment, there would be "zero chance" of securing interviews.

I believe that Shine Services engaged in misrepresentation, unfair business practices, and pressure tactics to extract additional payments from me, all while failing to deliver on the promises made during the initial agreement. As a result, I have incurred significant financial losses without receiving the services I was led to expect.