[Resolved]  Shine.com — Complaint against the ruthless arrogant customer care executives

Website:

Learning.shine.com

Hello there, I was trying to purchase some of their few products. So when I tried through their website chat option which was blinked and then later not worked, and then I called, but no one picked up.then I had sent a query. So after sometime some called me and asked about the course.i told him that I wanted to know the details of some few products of them. But these illiterate ### how they behaved with me you see. I wrote a mail stating that, what had happened to me in the email.just check the email conversation.

Dear Shine team,

I was going through your courses through website learning.shine.com I was admired with your courses and intrested to know more details about that. So started your chatbox while your pop up came up to help me.but

1.when I texted for the last one month, there was no response till today(from your chatbox).
2.i tried using the second option. called to the number given. No response.
3. When I don't find the reply, I started clicking the option to enquire.so I clicked that option and send a query. This all happened today.only chat option I am trying with Ur Sneha for a month with no response.

After some time, someone named surendhar/rejindhar not clear with the name ( who is not at all having a decency to call a person) had called to me from[protected] and asked about my query.
Now I have asked the details about the same.but he started asking me about the course what I required.

I said to him that, I am not asking for a particular course. I was asking for some few courses which are mentioned in the query.and I asked him to check my query.

He is simply saying that, he doesn't have any messages from me and only number he had.this was irritating me. So I started asking him that, when you find my number, why don't you see my query??
But he was so ruff and irresponsible he had disconnected the call saying that I had wasted his 6 minutes.

Secondly, I called to the CUSTOMER care number which I had called earlier today,[protected] and one Mr.Rahul picked the call. He was not interested to hear about what I was enquiring.i was trying to describe about what I enquired.but before I tell about what happened one by one from the chat, he is asking me, saying that am I Ur girl friend to chat??
(You speak with your officers and CUSTOMERs also like this?? Such a terrifying experience)

He never tried to understand my query and had disconnected my call also.

They don't even have a good verbal knowledge about the language used to communicate with people.Are you trained your people with these verbal knowledge of a locals??

At least the beggers in the roads will talk little politely and little decently. Such a shame on calling such a brand. That's y, your products are not so popular in our states what I came to understand.

I don't understand, what these people are trying to deal with the people who are enquiring to your brand.

If you want I can share you the voice record of the call with your representatives.

Is this your brand training??😏Shamefull.

Is this the way, you deal with a querror or a CUSTOMER or a student??
Having a branded product and appointing some locals to damage your firm name??

My humble request to shine.com is when you appoint or recruit someone to Ur brand at least recruit some eligible person to deal with educational background platforms.otherwise these people will damage your brand and firm name as well.

If you consider my request, and concentrate on improving this part would be better to deal with new CUSTOMERs.

Thank you!(this was my email about the issue. Now you see what they had replied me)

Dear Sir

Greetings from shine.com

With reference to your mail, we are unable to track your details with the mentioned mail id.

Request you to share the transaction details with the bank statement, in case you have paid to shine.com.

In case of any queries, you can call us on [protected]/[protected] or email us at [protected]@shine.com

--
Thanks & Regards
Team Shine learning

You see the reply from them and their understandings. Now I wrote again to them.that is,

Dear Team,

Greetings...!

Thank you for your response.

I actually felt so HAPPY TO see your email response in my inbox till I opened your email.

But still, I wonder no people of team shine have common sense to read and at least to understand what is written in the email??

How they are appointed people like this.

Here in my email, I have not mentioned any purchase details or about any courses by name. Still you people are asking for a purchase receipt number and transaction details of my transfer.

I have stated my bitter experience held regarding a query of the courses offered by shine.com today.

But, I really understand now that, it is a big waste of time and money to buy your products and suffer like this.

In the subject itself I have clearly mentioned about the complainant against your representatives.

What a qualified people and what a brand shine.com?? Wasted my time in reading their stupid response...

I think, I have mistaken by their website as the website is designed by some experts.so I had misunderstood the quality and qualifications also will be higher. But overall they are nothing lesser than zero.

It is better to buy some other company/brand's product.

Thank you...!

Now you see the response from them.

Dear Sir

Greetings from shine.com

With reference to your mail, we are unable to track your details with the mentioned mail id.

Request you to share the transaction details with the bank statement, in case you have paid to shine.com.

In case of any queries, you can call us on [protected]/[protected] or email us at [protected]@shine.com

This may be their automated response. But none of them had called to solve the issue nor to give the details of query.

THE BEST highlight of this was, when I asked him about the chat option showed in the website was not working, he is saying me that, "I am not your girlfriend to text you back"

Such a illiterate ### are in shine.com?? I don't know why they appointment such useless people.

Overall, it was a terrifying & bitter experience for me. They were stupids, arrogant, ruthless, non understanding and not at all CUSTOMER oriented.

Now I wonder how the people are communicating for their careers with these stupids??

What details they can give if it is in this manner??

Big Sad.